IT Technician Level 1-2 Support Specialist Field Service Technician
4 days ago
Ronkonkoma
Job DescriptionBenefits: • 401(k), • 401(k) matching, • Bonus based on performance, • Competitive salary, • Free food & snacks, • Health insurance, • Opportunity for advancement, • Paid time off Duties & Responsibilities (This list is not exhaustive) • Diagnose and resolve hardware, software, and network-related issues, • Configure and install new IT equipment at client locations, • Install, set up, and support VoIP phone systems, • Create, manage, and maintain user accounts in Active Directory, Microsoft 365, and other applications, • Document customer issues, troubleshooting steps, and resolutions in the ticketing system, • Proactively monitor, manage, and support client networks, • Perform routine software and hardware updates and maintenance, • Identify, investigate, and remediate security breaches and vulnerabilities, • Collaborate with team members to resolve complex technical issues, • Recommend hardware and software improvements based on client needs, • Monitor data backups and perform file restorations and disaster recovery as needed, • Rebuild and re-image computers, including transferring and preserving user profiles and data, • Detect and resolve virus and malware infections, • Configure and troubleshoot VPN connections, • Support backup, restoration, and disaster recovery processesRequirements & Qualifications, • Minimum of 1 year of experience in an IT support or related role, • Strong experience with Cisco and Meraki environments (highly preferred), • Solid working knowledge of Windows 10, • Familiarity with mobile devices, including iPhone, iPad, and Android, • Experience installing and supporting firewalls, routers, switches, IP cameras, phone systems, and wireless access points, • Ability to run and terminate low-voltage cabling (Cat5/Cat6, RJ45, RJ11), • Professional demeanor and appearance, • Ability to lift, push, or pull up to 50 lbs and work in confined equipment spaces, • Availability during weekday business hours, with participation in a rotating on-call schedule as needed, • Reliable transportation and willingness to travel within an assigned geographic areaDesired Skills & Attributes, • Strong troubleshooting, analytical, and critical-thinking skills, • Ability to multitask, prioritize workload, and manage time effectively, • Excellent verbal and written communication skills, • Self-motivated with the ability to thrive in a fast-paced environment, • Experience with ConnectWise and managed service providers (highly preferred), • Cybersecurity experience or certification is a plus, but not requiredThis role represents a rare opportunity within the MSP spaceone that goes beyond typical help desk work. Youll gain hands-on experience across a wide range of technologies, client environments, and on-site projects that many MSP positions simply dont offer. This role represents a rare opportunity within the MSP spaceone that goes beyond typical help desk work. Youll gain hands-on experience across a wide range of technologies, client environments, and on-site projects that many MSP positions simply dont offer.