Sales Support & Design Coordinator
1 month ago
Miami
Job Description About Shades By Design Shades By Design is a leader in luxury custom shading systems and window treatments for residential, commercial, and marine environments. With locations in Miami, Boca Raton, and New York, we proudly serve elite clientele who value design, precision, and service excellence. We combine craftsmanship and innovation to create sophisticated shading solutions — and we’re looking for a professional who shares our passion for detail, organization, and design to join our growing team. Position Overview The Sales & Design Coordinator is a vital connector between clients, Account Managers, Designers, and our internal team. This position blends sales coordination, client communication, and sample management to ensure a seamless experience from the first inquiry through project handoff. You’ll manage inbound leads, qualify clients, schedule design appointments, and support the sales team by maintaining CRM accuracy and managing the fabric and materials sample library. If you’re organized, bilingual (English/Spanish preferred), and thrive in a fast-paced design environment, this is an excellent opportunity to grow within a company that values precision and professionalism. Key Responsibilities Client Communication & Lead Management • Serve as the first point of contact for new leads via phone, email, and social media., • Convert inquiries into qualified appointments and assign them to the appropriate Account Manager or Designer., • Follow structured follow-up procedures (calls, texts, emails) to maximize lead conversion., • Maintain 100% CRM accuracy with up-to-date lead statuses, notes, and contact details., • Track lead sources (Google, Houzz, Instagram, referrals, etc.) to help evaluate advertising ROI., • Assist Account Managers with ordering, tracking, and organizing fabric and material samples from vendors., • Maintain the sample library, ensuring materials are properly labeled, stocked, and displayed., • Coordinate sample shipments or deliveries to clients and project sites., • Update the CRM with sample requests, status, and delivery confirmations for transparency., • Keep the showroom organized and presentation-ready with current samples and marketing materials., • Schedule and confirm appointments using the CRM and Google Calendar., • Optimize the daily schedules of Account Managers based on project location and scope., • Coordinate internal meetings, vendor visits, and showroom events., • Maintain detailed CRM reports tracking lead sources, conversions, and response times., • Generate weekly and monthly summaries to help management identify performance patterns., • Minimum 3 years of experience in customer service, sales support, or office administration., • Bilingual (English/Spanish) preferred., • Excellent written and verbal communication skills (50+ client interactions daily)., • Strong organizational and time management skills., • Proficiency with CRM systems and Google Workspace., • Typing speed of 50+ WPM., • Familiarity with design, architecture, or construction terminology is a plus., • Lead response time under 2 business hours., • Appointment conversion rate of 80%+ on qualified leads., • CRM accuracy maintained at 100%., • All sample requests logged and fulfilled within 48 hours., • Showroom sample boards updated within one week of vendor releases., • Competitive hourly rate, • Health insurance, • 401(k) with company match, • Paid Time Off (PTO) & Holiday Pay At Shades By Design, excellence isn’t just a goal — it’s our standard. From our first client interaction to the final installation, every detail matters. Joining our team means being part of a collaborative, growth-oriented environment where your organizational skills and client-first approach directly contribute to our success. If you’re ready to take the next step in your career and thrive at the intersection of design, operations, and client experience, we’d love to hear from you. Apply today and grow with a company that values craftsmanship, innovation, and people. Company DescriptionShades By Design is a leading provider of custom motorized and manual window treatments and innovative outdoor shading systems. Headquartered in Miami, we serve high-end residential, commercial, and hospitality clients across Florida, New York, and the Caribbean. Our commitment to quality, innovation, and exceptional service has earned us recognition as one of America’s fastest-growing private companies by Inc. 5000 for three consecutive years.Shades By Design is a leading provider of custom motorized and manual window treatments and innovative outdoor shading systems. Headquartered in Miami, we serve high-end residential, commercial, and hospitality clients across Florida, New York, and the Caribbean.\r\n\r\nOur commitment to quality, innovation, and exceptional service has earned us recognition as one of America’s fastest-growing private companies by Inc. 5000 for three consecutive years.