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Job Description JOB SUMMARY: The Care Coordinator functions as a member of an interdisciplinary team to provide care coordination to a caseload of severely mentally ill adults with multiple medical comorbidities and/or co-occurring substance abuse disorders and/or medically ill individuals. Advocates for and supports the client, engages with community agencies/health care providers and others on his behalf to ensure access to services needed to increase wellness self-management and reduce emergency room visits and/ or hospitalizations. Provides clinical support to the Team by providing consultation, education, information around psychosocial and/or substance abuse conditions, interventions, resources to maintain focus on outcomes and best practices. ESSENTIAL JOB FUNCTIONS: List all essential job duties. (To perform this job successfully, an individual must be able to perform each essential duty listed satisfactorily with or without a reasonable accommodation. Reasonable accommodations may be made to enable qualified individuals with a disability to perform the essential duties unless this causes undue hardship to the agency.) • Conducts initial and ongoing assessments of assigned clients to document strengths, needs, goals, and resources., • Participates in the development/documentation /review and update of client centered comprehensive integrated, interdisciplinary care plan in consultation with other team members to ensure focus on desired outcomes., • Maintains effective communications with clients, primary care physicians, substance abuse, and mental healthcare providers, family, collateral resources and other Agency staff on behalf of clients., • Maintains documents, records, statistics, and other related reports in an organized, timely, and accurate manner as per policy and procedure., • Coordinates care planning with other providers of services/ resources to ensure goal directed, collaborative care, including care transitions., • Works as part of a Care Coordination team; attends and participates in team meetings to provide input/feedback around psychosocial and medical conditions conditions/comorbidities to review client status, update plans and goals, review outcomes to further program goals., • Acts as a resources/consultant to all team members on psychosocial, medical and/or substance abuse issues and resources., • Provides telephonic as well as face-to-face outreach, engagement, and service planning in the field., • Acts as a linkage to community services including medical, behavioral, residential, entitlement and any other needed services per interdisciplinary care plan., • Monitors overall service delivery to clients to ensure coordination and continuity; advocates with service providers/resources as needed., • Provides crisis intervention and follow-up., • May be assigned other tasks and duties reasonably related to the job responsibilities., • Working knowledge of computer software and electronic health record systems, • Demonstrated competency in written, verbal, and computational skills to present and document records in accordance with program standards., • Experienced in and demonstrated comprehensive understanding and working knowledge of the interdisciplinary planning process and the developmental treatment model., • Knowledge of Medicaid, Social Security and other entitlements preferred., • Excellent interpersonal skills required., • Specific training for the designated assessment tool(s), the array of services and supports available, and the client-centered service planning process. Training in assessment of individuals whose condition may trigger a need for HCBS and supports, and an ongoing knowledge of current best practices to improve health and quality of life., • A bachelor’s degree in one of the fields listed below1; or, • A NYS teacher’s certificate for which a bachelor’s degree is required; or, • NYS licensure and registration as a Registered Nurse and a bachelor’s degree; or, • A bachelor’s level education or higher in any field with five years of experience working directly with persons with behavioral health diagnoses; or AND two years of experience: • In providing direct services to people with Serious Mental Illness, developmental disabilities, or substance use disorders; or

Job Description Reports to: District Manager With a projected 1,000 cafes in the United States by 2030, Paris Baguette is one of the fastest-growing neighborhood bakery cafés in the world. Our vision is to reestablish the neighborhood bakery café as the heart of the community around the world. Paris Baguette’s mission is to bring expertly crafted baked and brewed goods through a warm and welcoming bakery café experience that delivers joy to everyone. If you are someone who has heart, wants to spread joy, nourish community and is ready to rise to the occasion, we are looking for you to join our growing team! WHAT WE ARE HUNGRY FOR As the General Manager in Training (GMIT), you are preparing to take on the full responsibilities of a General Manager. In this training role, you will help cultivate a team environment that delivers exceptional customer service while ensuring all team members perform at a consistently high level. You will be responsible for all aspects of cafe operations and floor management including food, beverage, equipment and property. You will facilitate fulfillment of cafe goals and company initiatives. Throughout your training, you are expected to demonstrate strong leadership and align your actions with the mission and values of Paris Baguette. This role is designed to build the foundation for your future transition into a General Manager position. KNOWLEDGE AND RESPONSIBILITIES • Achieves financial objectives by developing and monitoring the performance of financial operational plans/budgets, sales & marketing plans to support the overall objectives of the Company. Controls labor and expenses in all areas of operations. Analyzes variances and initiates corrective actions., • Manages the day-to-day operations of the facility. Schedules, plans and organizes work and communicates goals., • Ensures staff compliance with standards and procedures, identifies opportunities for improvement and resolves issues., • Manages multiple departments effectively. Conducts weekly (or as-needed) meetings with management team to review performance and offer direction, motivation and guidance toward achieving individual and company’s goals. Reviews weekly/monthly P&L statements, works with management team and develops action plans to grow revenue and control expenses that meet or exceed annual budgets., • Hires, trains and supports cafe management and cafe staff., • Manages direct reports to accomplish performance goals. Provides developmental coaching and guidance for long-term career growth opportunities to all direct reports. Trains, conducts planning sessions and performance reviews with direct reports and disciplines when necessary., • Supervises and directs regular training of all staff. Ensures that all employees are trained in guest service, food & beverage operations, loss prevention and all relevant company operating standards., • Fosters high staff morale and effective performance management., • Addresses cafe level HR and loss prevention issues by collaborating with the appropriate HR and LP support partners., • Always maintains an open-door policy and facilitates proper communication between all departments., • Achieves and maintains overall guest service goals through their teams. Oversees the guest service model, ensures guest complaints are resolved appropriately, and that appropriate service recovery gestures are made to ensure complete guest satisfaction., • Proactively builds guest relations by establishing rapport with current and future guests to understand service requirements., • Develops and implements creative strategies to increases revenue., • Increases catering sales revenue through effective management of sales initiatives and creates actionable and measurable sales deliverables., • Provides consistent and superior food & beverage experience., • Ensures compliance with all applicable occupational, health and safety regulations and laws., • Creates an environment where safety comes first. Oversees Safety Program and assures company’s safety policies are followed., • Monitors cafe appearance and ensures problems are resolved expeditiously., • Must become certified in the Paris Baguette specified food safety program within 30 days of employment., • Ability to work varying shifts, weekends and holidays, as well as, extended workdays to support business needs.Other duties may be assigned. WHAT YOU NEED TO HAVE • Bachelor’s degree or equivalent preferred and a minimum of 2-3 years’ general management., • At least 2-3 years of progressive management experience with staff supervision required, • Relevant experience or equivalent combination of education and experience is also acceptable., • Thorough knowledge of working POS register systems., • Possess a high level of profit and loss capability, and sales and marketing skills and abilities., • P&L capability and sales/marketing skills and abilities., • Flexible, adaptive, upbeat, open and visible work style, with a successful track record of supporting operations leaders across a large geographically decentralized portfolio., • Passion for people! Dynamic and engaged leader who has a passion for empowering, inspiring, motivating & developing team members and franchisee relationships., • Exceptional organizational and communication skills with the ability to effectively balance priorities and deliver results in a fast-paced, ever-changing, and highly entrepreneurial environment., • Feedback is a gift! Ability to provide constructive feedback and recognition to every member of the organization, along with Franchisees, to ensure we have an open and transparent culture of high-performance standards., • High emotional intelligence with the ability to work with, and support diverse teams by being highly empathetic, intuitive, self-motivated and driven., • Teams Win! Has to be a team player who fosters a collaborative and engaged team work environment.Being a Brand Ambassador, with an excellent knowledge of and commitment to Paris Baguette’s Mission, Vision, Brand Values and Culture. SWEET BENEFITS • Competitive compensation, • Free Cake for your Birthday, • Medical, Dental, Vision benefits, • 401K Retirement Plan, • Paid time off, paid Holidays, • High Performance Culture

Job Description Title: Operation Manager Location: TBD Salary Range: $32.96 per hour (effectively $60,000 per year) FLSA Classification: Full-time (35 hours), Exempt Role Summary: The successful candidate will be responsible for managing the overall operations and for the effective and successful management of work allocation, productivity, and quality control and safety measures as established by NAICA. He/ She will carry out supervisory responsibilities for both Resident Workers and Security Guards in accordance with company’s policies and procedures. Primary Job Responsibilities/Duties: The Operations Manager is responsible for, but not limited to: • Oversee a team of Resident Workers and Security Guards, • Ensure employees follow NAICA’s policies and procedures, including but not limited to conflict resolution, • Participate in the development of operations goals and objectives, procedures, making recommendations for changes to existing standards and procedures, • Responsible for training new and existing employees; planning, assigning and directing work in collaboration with Operations/Security Director, • Establishing and implementing team schedules and work tasks for the team, • Establish and maintain supervisory monthly/quarterly progress notes and other related documents of the operations/security team, • Coordinate team meetings and promote positive labor relations, • Maintain ongoing communication with all department supervisors/directors concerning any issues, • Work diplomatically to solve issues/concerns that exist within the department/ in the facility, • Report to Operations/Security and Site Directors about all activities, needs/concerns and incidents within the facility, • Work closely with Operations/Security Director and management team to set and/or implement procedures and systems and to follow through with implementation, • Maintain safe and healthy work environment by establishing, following and enforcing standards and procedures; complying with legal regulations, • Communicate all operating/security procedures and/or issues at department meetings Physical Requirements: • Prolonged periods of sitting at a desk and working on a computer., • Frequent bending, lifting, reaching, extended walking, • Ability to sit for extended periods and perform repetitive tasks., • Must be able to lift and carry up to 25 pounds., • Office setting with regular exposure to computer screens and moderate noise levels., • May be required to work shifts, including evenings or night tours and/or Saturdays, Sundays and holidays with holiday pay differential., • This is a full-time, exempt position. While standard business hours are Monday through Friday, 9:00 AM to 5:00 PM, exempt employees are expected to work the hours necessary to effectively fulfill the responsibilities of the position, based on organizational needs, deadlines, or events., • Transitional Housing Program staff are required to continue their shift until relieved by another staff member or authorized to leave by a supervisor. Qualifications: • High School Diploma or equivalent required, some college degree preferred, • Fire Safety Certification, • Able to obtain and hold New York State Security Guard License, • Occupational Safety and Health Administration (OSHA 30) Certification preferred, • NY Valid Driver License if authorized to drive company vehicle, • Fluent in English and Spanish is a plus, • Proven ability to work collaboratively well with diverse groups, • Proven ability to handle multiple tasks effectively under pressure, • Strong organizational skills, detail-oriented, and efficient, • Maturity, integrity, and sound judgment, • Must be able to read, speak, write, and understand English for administrative purposes., • Must pass drug screening to be appointed., • This position may be subject to a series of investigations before and after appointment. Equal Employment Opportunity: NAICA is an equal opportunity employer committed to maintaining a diverse workforce and inclusive work environment. As such, discrimination in any aspect of hiring or employment based upon age, race, creed, color, national origin, sexual orientation, gender identity or expression, religion, military or veteran status, sex, disability (including pregnancy, childbirth, and related medical conditions), or other applicable legally protected characteristics is strictly prohibited. Applicants of all backgrounds and experiences are encouraged to apply. NAICA will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable federal, state, and local laws, rules, and regulations. NAICA also offers reasonable accommodations as required by applicable federal, state, and/or local laws. Applicants seeking an accommodation for any part of the application or interview process should contact Human Resources by sending an email to with the Subject “Reasonable Accommodation Request.” NAICA Offers a competitive benefits package that includes: • Comprehensive Health, Dental and Vision Benefits for full-time employees, • 403(b) Retirement Savings Plans, • Loan Forgiveness Programs for eligible employees, • Paid Holidays and Vacation, • Paid Time-off, • Vol Life Insurance and AD&D, • Term Life and AD&D insurance, • Long Term Disability, • Employee Assistance Program support (EAP), • Commuter Benefits Program, • Aflac: Short-Term Disability, CA, Accident and Hospital, • Employee Discount Program False Statements: Misrepresentation of your experience, skills, or education, or submission of false/fraudulent information or documentation during the application process may result in the rejection of your application or termination of your employment. At-Will Employment Disclaimer: While we sincerely hope to form a long and mutually beneficial relationship, please note that NAICA is an at-will employer. Under these terms, employment is subject to termination at any time, without notice and with or without cause, at the discretion of the organization.