Lead Medical Receptionist
13 days ago
Burbank
Job Description Responsibilities Artificial Intelligence; Advanced Technology; The very best in patient care. With decades of expertise, RadNet is Leading Radiology Forward. With dynamic cross-training and advancement opportunities in a team-focused environment, the core of RadNet’s success is its people with the commitment to a better healthcare experience. When you join RadNet as a Patient Services Team Lead, you will be joining a dedicated team of professionals who deliver quality, value, and access in the 21st century and align all stakeholders- patients, providers, payors, and regulators achieve the best clinical outcomes. You Will: • Lead a team of employees., • Provide training, inspiration, and guidance to the team so that each employee has a chance to recognize and develop their potential to the fullest., • With guidance from the center manager, help coordinate work schedules, oversee front office operations, and assist in interviewing potential candidates for front office positions., • Relieve staff for vacation and sick-time coverage., • Greet incoming patients and visitors in a friendly and service-oriented manner., • Be a liaison between the physician(s) and the patients., • Register patients, obtain proper insurance and patient information, collect signatures and ensures accuracy and completion of necessary documentation, • Verifies/ updates changes in patient/physician/insurance to ensure proper billing, and collect co-pays and fees., • Answer phones, and schedule patients., • Guide patients through this, sometimes difficult, process by kindly talking them through the steps and answering their questions and concerns., • Notify appropriate team member of patient arrival and coordinate with the back-office staff for timely care of patients., • Participate in meetings., • Assist in the implementation and administering of procedures and best practices to streamline processes for center operations., • Participate in and/or lead various projects to support center operations and quality patient care., • Demonstrates competency regarding the need to safeguard patient property and Patient Health Information., • Safeguards any on site medications in accordance with Company policies, procedures and any legal requirements., • Demonstrates respect for company property, including any cash and patient financial information on site or on patient portals., • Is responsive to the needs of others by exhibiting and maintaining professional behavior toward patients and coworkers., • Demonstrates respect for patient boundaries and cultural sensitivities during all interactions., • Demonstrates ability to interact diplomatically and sympathetically with patients, their families, and the public in a clinical setting., • Passionate about patient care and exercise sound judgement and an ability to remain professional in all situations., • You demonstrate effective and professional communication, interpersonal skills and respect with patients, guests & colleagues., • At least 3+ years of experience as a Patient Service Representative within a radiology center., • High school diploma, • Excellent communication and interpersonal skills, computer skills, problem solving skills, and the ability to build and maintain a strong team environment., • Comprehensive Medical, Dental and Vision coverages., • Health Savings Accounts with employer funding., • Wellness dollars, • 401(k) Employer Match, • Free services at any of our imaging centers for you and your immediate family.