Legal Assistant Elder Abuse
2 months ago
West Hollywood
Job DescriptionDirect Counsel has partnered with a premere personal injury firm to recruit a Legal Assistant for their Elder Abuse cases. The Legal Assistant Elder Abuse plays a vital dual role in ensuring both the administrative and substantive support of elder abuse litigation cases. This position combines responsibilities from case management and medical records coordination, serving as a central point of contact for clients, providers, attorneys, and internal teams. The role requires strong organizational skills, excellent communication, and a compassionate approach to vulnerable clients. Key Responsibilities Client Communication & Onboarding • Initiate client contact within 24 hours of case assignment and provide compassionate guidance through the intake process., • Confirm and update contact information, identify heirs, and collect critical documentation (POA, death certificates, etc.)., • Explain litigation timelines, expectations, and next steps to clients clearly and empathetically., • Coordinate and prepare opening documents including Attorney-Client Agreements, HIPAA/HITECH forms, and privilege notices.Records Coordination & Compliance, • Review intake documentation and assess case file completeness., • Request, collect, and organize all necessary medical and legal records (hospital, nursing home, law enforcement, etc.) within 24–48 hours of case intake., • Ensure proper notice placement with government health programs (Medicare, Medicaid, IEHP, etc.)., • Confirm all documentation complies with HIPAA and confidentiality obligations., • Obtain and organize law enforcement records, incident reports, photos, videos, and death certificates where applicable.Case Oversight & Strategic Advancement, • Monitor and update the MR (Medical Records) Tracker; troubleshoot delays and ensure timely follow-ups., • Work with attorneys and paralegals to ensure merit review materials are complete and submitted on time., • Track litigation benchmarks including claim filings, service of complaint, discovery, and mediation prep., • Organize witness statements, liability evidence, declarations, and other supporting materials., • For serious injury cases, ensure documentation of policy limits and critical medical or insurance data.Discovery & Litigation Support, • Assist in coordinating depositions, including scheduling and prepping clients., • Track propounded and received discovery and ensure attorney follow-up on meet & confer requirements.Settlement & Lien Support, • Support mediation prep by organizing accurate damages memos, lien summaries, and billing documents., • Coordinate lien intake, CPLs, ICD codes, and final demand tracking., • Communicate with lienholders and ensure accurate and timely resolution post-settlement.Client Advocacy & Satisfaction, • Educate clients on expectations related to lost wages, credit impacts, and general case progress., • Provide biweekly client check-ins and maintain a strong service standard throughout the litigation process., • Proactively resolve client concerns, escalate issues as needed, and support collection of positive feedback.Documentation & System Management, • Maintain up-to-date and accurate case entries in the firm’s case management system (e.g., Litify)., • Digitize and categorize all documents per firm protocols, • Ensure timely scanning, naming, and uploading of all case documents for both physical and digital files., • · Minimum 2 years of experience in a legal, healthcare, or case management setting (elder abuse/personal injury preferred)., • · Excellent written and verbal communication skills, • · Strong organizational and multitasking abilities with meticulous attention to detail., • · Working knowledge of medical terminology, legal procedures, and HIPAA standards., • · Proficient in Microsoft Word, Excel, Outlook, and case management platforms (Litify preferred)., • · Compassionate, professional demeanor and ability to work under pressureCompensation & Benefits, • Competitive salary based on experience, • Medical, Dental, and Vision Insurance, • 401(k) plan, • Paid Time Off (PTO), • Paid holidays, • Free parking, • Growth and training opportunities in a collaborative team environmentCompensation: $26.00 - $34.00 per hour