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Window And Door Service Technician The Pella New Jersey branch is seeking a window and door Service Technician to serve our customers in the NJ and NY area. The Service Technician is responsible for providing quality service visits to customers to inspect, repair and/or adjust Pella windows and doors in the field. The Service Technician will diagnose product issues in the field, determine and perform the correct resolution, and communicate accordingly with customers and internal service team. This position is responsible for ensuring all customer service calls are completed in a timely, accurate, and efficient manner while maintaining a customer-focused attitude. This is a full-time position. Work schedule is Monday Friday, with a 7:00 AM start time. Must have general construction knowledge and a valid driver's license. Pella Corporation offers the following: Hourly pay rate starts at $26 with first increase after 6 months followed by annual increases Company truck Company cell phone Full benefits package which includes medical, dental, and vision begins the first of the month following start date Health savings and flex spending accounts Company paid life insurance Company paid short/long term disability insurance 401k with company match Paid vacation time Paid sick time Company paid holidays Direct deposit In-depth training program Solid reputation of the Pella Brand Responsibilities/Accountabilities (include but are not limited to): Performs and completes service tasks as assigned, on Pella products in the field Problem solves and diagnoses difficult issues in the field Replaces glass in windows or doors; Installs items such as sashes, window shades, blinds, muntin, screens, etc. Provides customers with helpful information on the care, operation and maintenance of their Pella products Generates and updates all required service-related documentation following a service visit so that additional service calls can be scheduled, if necessary, and billing or credit can be completed. Conducts any necessary follow up service work and communication to resolve all assigned service tickets Performs job site walk-through and completes necessary documentation, identifies items that need attention or correction prior to project finalization Collects payment from customer as required Identifies and orders parts for follow up service calls, and coordinates with the internal CSR team as necessary Maintains stock of all necessary parts and equipment on a weekly basis Strives to achieve 100% Customer satisfaction while making it easy for customers to do business with the company and promoting market share growth; serves as a Customer Experience Champion Aids in the training of new Service Technicians, Customer Service Representatives or team members as requested Maintains assigned Service vehicle and coordinates with Manager and Service Team as needed on vehicle maintenance requirements. Performs any other necessary task assigned by the direct manager/supervisor Seeks out continuous improvement opportunities related to service processes Meets company safety requirements by keeping work area neat and clean, following safety precautions, and utilizing required personal protective equipment (i.e., shoes, safety glasses, fall protection, etc.), and reporting any safety issues to the manager Must have a valid driver's license and comply with the company Fleet Safety Policy Provide superb customer experience General construction knowledge. Window and door installation experience is preferred Ability to independently problem solve and make recommendations for resolutions Proficiency with Microsoft Office and ability to learn internal software programs and applications Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The qualifications, physical demands and work environment characteristics listed below are representative of the knowledge, skill, and/or ability required to successfully perform the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Education and/or Experience: Must have High School Diploma or GED and dependable work history. AA or Technical degree preferred, 0-2 year's field service experience, or general business experience preferred. Prior knowledge of general construction applications and terminology and/or window and door applications or components is preferable. Prior experience with power tools is required (i.e. table saw, circular or miter saw, pneumatic nail gun, power drill etc.) Computer Skills: Proficiency with Microsoft Word, Excel, Outlook and PowerPoint software applications. Will be expected to develop proficiency in Pella proprietary software (i.e. OSC/OFS, PQM, OMS, etc.). Communication Skills: Excellent verbal and written English language skills are required as well as good public relations, public speaking, and customer service skills. Ability to read, interpret, understand and explain documents such as sales processes, product specifications or warranty manuals. Ability to effectively present information to others, gather information from others, and respond appropriately to questions from customers, coworkers and managers. Must display excellent phone and email etiquette. Must be able to present appropriate attitude for the situation when interacting with customers or coworkers. Professional Skills: Must be a team player and exhibit a strong desire to learn and promote self-growth. Must be pro-active, self-disciplined, self-motivated, and have a demonstrated ability to follow projects through to completion. Attention to detail is required. Must be able to demonstrate organizational skills, prioritize tasks, and meet deadlines. Must be able to develop trust, respect, and confidence of customers, coworkers and managers. Must present in a clean and neat physical appearance. Must be able to investigate issues and resolve conflict in the best interests of the business and our customers. Physical Demands: While performing the duties of this job, the employee is regularly required to stand; walk; use hands to finger, handle, type or feel; reach with hands and arms; and talk or hear. The employee is occasionally required to sit, stoop, or crouch. The employee must occasionally lift and/or move up to 100 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. Time commitment required of this position will vary based on business needs. Work Environment: Work environment with this job includes company warehouse facilities, company service vehicle, and customer job sites or homes. The noise level of this job is typically moderate to loud. Temperature fluctuates with seasons. About Us As the #1 most-preferred national window and door brand by homeowners across the country, Pella Corporation leads the industry in innovation and design. Founded in 1925, today the Pella Family of Brands encompasses a robust product offering sold and installed through various channels. We are a growing, privately owned company with 20 manufacturing locations and over 10,000 team members in the U.S. and Canada. Pella is consistently recognized as a great place to work by Newsweek, Forbes and Glassdoor, having most recently been named to America's Greatest Workplaces for Diversity by Newsweek in 2024, as well as Forbes' 2024 Best Employers for Women and Best-In-State Employer in Iowa. We have also received numerous accolades for innovation and design, including Fast Company's Best Workplaces for Innovators in 2024 and Most Innovative Manufacturers for 2022 and 2023. At Pella, our team cares deeply, learns continuously and achieves results that go beyond. We encourage creative thinking that seeks out and includes diverse perspectives. And we empower you to do the work you're most proud of that's why we offer individualized talent development plans, cross-functional experiences and opportunities for career advancement through personal and professional development. With talent just like you, we are imagining, building and fighting for a brighter future for generations to come. Ready to find a career that sparks your passion?

Job Description Position Overview: Orlando Food Sales Inc. (OFS) is seeking a Retail Sales Manager to lead the launch and national expansion of premium Italian brands across U.S. retail channels. This role is responsible for driving revenue growth, securing new retail partnerships, and executing go-to-market strategies that position the company for long-term success in the market. The position focuses on building distribution across national grocery chains and independent specialty retailers, while developing strong relationships with retail buyers and distributors. This is a highly entrepreneurial role that requires both strategic vision and hands-on execution. The position is based in Northern New Jersey and is an in-office role, with a willingness to travel nationally (~30–50%) for customer meetings, trade shows, and market visits. The position reports directly to the VP of Retail Development. Key Responsibilities: Sales & Business Development · Drive distribution and revenue growth across national and regional grocery chains, as well as independent and specialty retailers · Identify, target, and secure new retail accounts and business opportunities · Build and manage a strong pipeline of prospective customers and partners · Deliver compelling sales presentations and category insights to retail buyers · Develop and execute strategies to win new placements and expand shelf presence Brand Launch & Go-To-Market Execution · Lead national launch initiatives for Olitalia EVOO and Caputo Specialty Flour · Define target channels, retailers, and priority markets · Collaborate with Marketing on brand positioning, storytelling, and promotional strategies · Utilize market and category data (e.g., Circana) to develop persuasive retail selling stories · Execute go-to-market strategies that drive awareness, trial, and repeat purchase Key Account Management · Build and maintain strong relationships with retail buyers and distributors · Negotiate pricing, contracts, and promotional agreements · Ensure effective in-store execution, including placement, merchandising, and velocity · Monitor account performance and identify opportunities for growth and optimization Cross-Functional Collaboration · Partner with Marketing on promotions, trade shows, and brand assets · Work with Supply Chain on inventory planning, forecasting, and product availability · Collaborate with Customer Experience on order execution and trade promotion tracking · Align with leadership on strategy, reporting, and performance objectives Market Intelligence & Analytics · Monitor category trends, competitor activity, and pricing dynamics · Analyze performance data to inform sales strategy and decision-making · Provide insights to refine product assortment, pricing, and promotional effectiveness · Maintain strong commercial discipline around margins and trade spend Qualifications and Skills: Education: · Bachelor’s degree in Business, Marketing, or related field preferred Experience: · 7–12+ years of CPG sales experience · Proven success selling into retail grocery chains (regional or national) · Experience working with independent and specialty retailers · Background in specialty food, imported food, or premium grocery strongly preferred · Experience launching or scaling a brand is a plus Communication: · Strong communication and presentation skills (written and verbal) · Ability to effectively engage with retail buyers, distributors, and internal stakeholders Organizational Skills: · Highly organized with the ability to manage multiple accounts and priorities · Strong attention to detail and follow-through Problem Solving: · Analytical and data-driven approach to decision making · Ability to identify opportunities, address challenges, and execute solutions effectively Management & Ownership Mindset: · Self-starter with a strong sense of ownership and accountability · Ability to operate independently while collaborating across teams · Comfortable working in a fast-paced, growth-oriented environment Technical Skills: · Sales forecasting and demand planning · Trade promotion management and tracking · Pricing strategy and margin analysis · ERP systems (NetSuite or similar) · CRM systems (HubSpot or similar) · Data analysis and reporting (Advanced Excel, Power BI, Tableau) · Category and sales presentation development What We Offer: · Final compensation will be determined based on experience, skills, and qualifications. The role is expected to fall within a base salary range of $100,000 – $120,000, with performance-based incentives of 25–35%, resulting in total target compensation of approximately $140,000 – $150,000, based on achievement of key performance metrics. · Comprehensive benefits package including medical, vision, and dental, and PTO · Eligibility to participate in 401k and pension plan after one year · A collaborative and entrepreneurial work environment · Monday–Friday, Typical hours are 8:30 am ET – 5:00 pm ET If you are a driven sales professional who thrives on building new business, developing strong retail partnerships, and bringing premium products to market, we encourage you to apply. About OFS: Since 1948, we have been at the forefront of importing premium Italian ingredients, evolving into a full-service sales, marketing, and logistics partner for renowned global Italian brands. Recognizing that food quality in America often falls short of Italy’s exceptional standards, we set out to bridge this gap. Our mission is to improve food quality in North America by bringing the finest Italian flour, tomatoes, edible oils, cheeses, and preserved vegetables to our communities across the USA and Canada. By focusing on a curated selection of complementary products, we ensure expertise and deliver unmatched value to our customers. Our impact spans the continent, collaborating with foodservice distributors and retailers to supply, educate, and support clients across the industry. Join us in our pursuit of culinary excellence and help bring the authentic taste of Italy to North American tables. Powered by JazzHR yelQqzZQHx