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  • Open Call - Team Lead, 9/1 & 9/4 3-5 PM
    Open Call - Team Lead, 9/1 & 9/4 3-5 PM
    23 hours ago
    $23–$25 hourly
    Full-time
    Manhattan, New York

    About Us Counter Service is an innovative, chef-driven restaurant brand founded by Steve Ells, the visionary behind Chipotle. We are looking for a Restaurant Lead to help drive excellence. We’re seeking passionate, detail-oriented leaders to help drive excellence in our restaurant operations. As a Restaurant Lead, you’ll play a key role in managing shifts, developing team members, and ensuring exceptional guest experiences—while preparing to grow into a future management role. What You’ll Do Lead Daily Operations • Manage restaurant operations during assigned shifts, ensuring smooth, on-time service, • Open and/or close the restaurant following company procedures and checklists, • Troubleshoot customer concerns and provide timely, effective solutions, • Support the Restaurant Manager in maintaining labor targets, shift flow, and overall team coordination Drive Food Quality & Safety • Monitor food preparation and presentation for consistency and excellence, • Conduct line checks and taste through the line daily to uphold food standards, • Train team members on tasting protocols and quality control practices, • Ensure full compliance with NYC Department of Health regulations and sanitation standards Team Development & Training • Onboard and train new team members; support skill development across roles, • Deliver in-the-moment coaching and performance feedback, • Foster a positive, high-hustle, and respectful team culture Support Administrative & Operational Needs • Write and update prep lists based on par levels, sales, and menu needs, • Assist with inventory tracking, placing orders, and receiving deliveries when delegated, • Collaborate with management on team deployment to optimize service and labor Attendance & Reliability • Maintain consistent and dependable attendance in alignment with scheduled shifts. Arrive on time, prepared, and ready to contribute to a high-functioning production environment. What We’re Looking For • 1–2 years of restaurant or food service experience (shift lead or supervisory experience a plus), • Strong organizational and communication skills, • Calm under pressure, comfortable multitasking in a high-volume environment, • A true team player who leads by example and hustles, • Passion for food, hospitality, and team development, • NYC Food Protection Certificate (preferred or willingness to obtain), • Flexible availability, including nights, weekends, and holidays, • Fast food or quick-service restaurant experience

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  • Comedy Club Show Runner
    Comedy Club Show Runner
    1 day ago
    $20–$23 hourly
    Part-time
    Manhattan, New York

    High Line Comedy Club is NYC’s only stand-up venue inside an upscale mini-golf entertainment space — and we’re growing fast. We’re looking for a Show Runner who thrives in live environments, keeps the energy flowing, and ensures every show feels seamless and unforgettable. What You’ll Do • Own show flow from doors open to curtain close — pacing, cues, transitions, and timing, • Ensure the space is performance-ready — lights, seating, green room setup, audience flow, • Coordinate staffing and setup/breakdown with venue operations and security, • Serve as MC behind the scenes — primary point of contact for talent, crew, and guests, • Support talent hospitality — greet comedians, handle lineups, and manage back-of-house needs, • Oversee content capture — coordinate photographers/videographers + ensure clean handoff of footage, • Communicate with VIPs, private groups, and special event organizers, • Work closely with producers to improve show quality and audience experience every night, • Help source and onboard additional show support staff as we expand What You Bring • Experience in live entertainment, stage management, or hospitality a strong plus, • Strong communicator who can keep calm, focused, and fun under pressure, • Sharp situational awareness — you see issues before anyone else does, • Love working with performers and creating great nights for audiences, • Ability to lead with confidence — even when plans change mid-show, • Weekend + evening availability required What We Offer • A creative, high-energy environment where every night is different, • Opportunities to grow into larger producing or management roles, • Free mini-golf + comped show tickets (and the best comedy vibes in NYC)

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  • Restaurant Manager
    Restaurant Manager
    1 day ago
    $70000–$85000 yearly
    Full-time
    Manhattan, New York

    Position Summary As a Restaurant Manager, you are the operational leader of your location—responsible for team performance, throughput, food quality, guest experience, labor, and overall presentation. You ensure efficient, consistent operations that align with brand standards, while fostering a strong team culture and developing future leaders. ROLE DURING SERVICE • Lead pre-shift meetings and ensure the team is prepped, aligned, and motivated, • Actively manage the flow of service and guest experience, • Make real-time decisions to optimize throughput (flex staff as needed), • Monitor line pacing, timing expectations, order times, and adjust staffing as needed, • Ensure food is consistently prepared and presented to brand standards, • Enforce cleanliness, organization, and DOH compliance during all service hours, • Jump in where needed (bagging, build line, finish line, etc), and model always hustle standard ADMINISTRATIVE & OPERATIONAL RESPONSIBILITIES • Schedule team members based on forecasted sales while maintaining labor targets, • Conduct regular inventory counts and manage ordering to avoid waste and stockouts, • Review and analyze key metrics (labor %, COGS, throughput, order times, and guest feedback), • Uphold brand protocols and systems, ensuring alignment with other locations, • Interview, hire, onboard, and train new team members, • Deliver coaching and progressive discipline where needed Required & Preferred Qualifications • 1+ years of restaurant management experience (quick-service, fast-casual, or full-service), • Strong understanding of restaurant operations, including staffing, inventory, and customer service, • Leadership skills with the ability to motivate and manage a team, • Excellent problem-solving and decision-making abilities in a fast-paced environment, • Experience using restaurant technology systems (POS, scheduling software, inventory tracking), • Ability to work a flexible schedule, including weekends, nights, and holidays, • Must have NYC Food Protection Certificate and NYC Food Handlers Certificate (Required), • Strong English communication skills (verbal & written) Benefits • Competitive salary with weekly pay, • Health & dental insurance, • Paid time off, • Career growth opportunities – be part of a fast-growing, chef-led restaurant brand, • Employee referral bonuses

    Immediate start!
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  • Store Manager
    Store Manager
    28 days ago
    Full-time
    Manhattan, New York

    Full job description About us Amare Wear is a NYC- and SF-based jewelry brand creating luxury jewelry with intention. We specialize in permanent jewelry and meaningful gemstone pieces, crafted with ethically sourced materials and in collaboration with skilled artisans around the world. Our signature Charm Bar experience allows customers to create personalized bracelets and necklaces by selecting charms, gemstones, and chains that reflect their energy, milestones, and unique stories. We're passionate about creating memorable customer experiences and building a community centered around connection, self-expression, and meaningful design. Role Description Amare Wear is seeking a passionate and experienced Store Manager to lead our Soho location. This is a hands-on leadership role responsible for driving sales, delivering exceptional customer experiences, overseeing daily store operations, and developing a high-performing team. The ideal candidate is a natural leader who thrives in a boutique retail environment, loves working with people, and is excited to help grow a luxury jewelry brand. Weekend availability is required. Key Responsibilities Leadership & Team Development Lead, coach, and motivate the store team to achieve sales and customer experience goals. Recruit, train, and onboard new team members while maintaining consistent service standards and product knowledge. Foster a positive, collaborative, and accountable team culture. Manage scheduling, shift coverage, performance reviews, and ongoing team development. Sales & Customer Experience Drive store sales and exceed performance goals. Deliver exceptional customer service and create memorable in-store experiences. Educate customers about permanent jewelry, gemstones, charms, and the stories behind our collections. Resolve customer concerns professionally and efficiently. Lead by example on the sales floor and support the team during peak business hours. Operations & Inventory Oversee daily store operations, including opening and closing procedures. Maintain visual merchandising standards and ensure the boutique is clean, organized, and aligned with the Amare Wear brand. Manage inventory accuracy, cycle counts, receiving, restocking, and loss prevention. Continuously identify opportunities to improve operational efficiency. Ensure compliance with company policies and procedures. Permanent Jewelry Perform permanent jewelry welding with precision and confidence. Maintain the highest quality standards for all permanent jewelry services. Assist customers with welding services and customizations. Laser engraving experience is preferred. Qualifications 3+ years of retail management experience. Proven experience managing a team of 2 or more employees. Experience in jewelry, luxury retail, or boutique retail preferred. Permanent jewelry welding experience required. Strong sales ability with a proven record of meeting or exceeding goals. Excellent customer service and relationship-building skills. Highly organized, dependable, and detail-oriented. Outstanding communication and leadership skills. Positive, professional, and collaborative attitude. Passion for mentoring and developing team members. Comfortable working in a fast-paced, customer-focused environment. Degree or certification in Jewelry Design, Business, Fashion, or a related field is a plus. Benefits & Perks Competitive hourly pay Commissions $300 monthly health insurance incentive (for eligible employees) Employee jewelry discount Paid training and career growth opportunities Positive, supportive, and creative work environment What We Value We are looking for someone who embodies our core values: Kindness Compassion Accountability Teamwork Creativity Fun Genuine Care for Others If you're passionate about people, jewelry, and creating exceptional experiences, we'd love to meet you. Job Type: Part-time Pay: $22.00 - $25.00 per hour Benefits: Employee discount Health insurance Experience: Jewelry making/ repair: 1 year (Preferred) Jewelry sales / Zapping: 1 year (Preferred) Ability to Commute: New York, NY 10012 (Required) Ability to Relocate: New York, NY 10012: Relocate before starting work (Preferred) Work Location: In person

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  • Team Leader
    Team Leader
    1 day ago
    $23–$25 hourly
    Full-time
    Manhattan, New York

    About Us Counter Service is an innovative, chef-driven restaurant brand founded by Steve Ells, the visionary behind Chipotle. We are looking for a Restaurant Lead to help drive excellence. We’re seeking passionate, detail-oriented leaders to help drive excellence in our restaurant operations. As a Restaurant Lead, you’ll play a key role in managing shifts, developing team members, and ensuring exceptional guest experiences—while preparing to grow into a future management role. What You’ll Do Lead Daily Operations • Manage restaurant operations during assigned shifts, ensuring smooth, on-time service, • Open and/or close the restaurant following company procedures and checklists, • Troubleshoot customer concerns and provide timely, effective solutions, • Support the Restaurant Manager in maintaining labor targets, shift flow, and overall team coordination Drive Food Quality & Safety • Monitor food preparation and presentation for consistency and excellence, • Conduct line checks and taste through the line daily to uphold food standards, • Train team members on tasting protocols and quality control practices, • Ensure full compliance with NYC Department of Health regulations and sanitation standards Team Development & Training • Onboard and train new team members; support skill development across roles, • Deliver in-the-moment coaching and performance feedback, • Foster a positive, high-hustle, and respectful team culture Support Administrative & Operational Needs • Write and update prep lists based on par levels, sales, and menu needs, • Assist with inventory tracking, placing orders, and receiving deliveries when delegated, • Collaborate with management on team deployment to optimize service and labor Attendance & Reliability: • Maintain consistent and dependable attendance in alignment with scheduled shifts. Arrive on time, prepared, and ready to contribute to a high-functioning production environment. What We’re Looking For • 1–2 years of restaurant or food service experience (shift lead or supervisory experience a plus), • Strong organizational and communication skills, • Calm under pressure, comfortable multitasking in a high-volume environment, • A true team player who leads by example and hustles, • Passion for food, hospitality, and team development, • NYC Food Protection Certificate (preferred or willingness to obtain), • Flexible availability, including nights, weekends, and holidays, • Fast food or quick-service restaurant experience

    Easy apply
  • Season Manager
    Season Manager
    28 days ago
    $25 hourly
    Full-time
    Manhattan, New York

    Down the Chimney and Winter Pie Shop are hiring a Season Manager for the 2026 holiday season!We're looking for someone to oversee operations for both of our shops at Bryant Park's holiday market this year. This is a full-time seasonal role for the duration of the market: October 24, 2026 through January 4, 2027. Key Responsibilities: • Oversee day-to-day operations across both shops: team management, training and onboarding new staff, scheduling, stock, and food and service quality., • Support and lead a small team in a fast-paced, high-volume environment., • Maintain a high work standard while maximizing production and sales. Qualifications: • Prior experience in food service and team leadership., • Food Handler's Certificate required (can be obtained before your start date if you don't already have one)., • FDNY F-04 Certificate of Fitness for Fire Guard for Places of Assembly (can be obtained before your start date if you don't already have one).., • Strong organizational and communication skills., • Thrives in a busy, high-energy environment and enjoys being hands-on., • Comfortable working on your feet in our shop setup at Bryant Park., • Available to work weekends and through the holidays - Thanksgiving, Christmas, and New Year's are some of our busiest, most festive days of the season, and we need someone ready to be part of that. If that sounds exciting, we'd love to hear from you!

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  • Driver Fleet Manager
    Driver Fleet Manager
    1 month ago
    Full-time
    East Williamsburg, Brooklyn

    Full job description Healthy Heart Foods is seeking an experienced, hands-on Fleet Manager to oversee our commercial delivery fleet. This is an operational position, not a desk-only management role. We are looking for someone who understands trucks, drivers, maintenance, and the day-to-day challenges of keeping a busy delivery fleet on the road. Candidates must have commercial truck driving experience and be willing and able to drive company trucks when needed. Responsibilities Manage the day-to-day operation and readiness of the company vehicle fleet. Take full ownership of all vehicle maintenance, repairs, breakdowns, towing, and rentals. Develop and manage preventive maintenance schedules for every vehicle. Coordinate repairs with mechanics, dealerships, body shops, refrigeration technicians, towing companies, and other vendors. Track vehicles that are out of service and actively manage their return to operation. Arrange rental or replacement vehicles when needed to prevent interruptions to deliveries. Review repair estimates, recommendations, and invoices. Monitor tires, brakes, oil changes, inspections, liftgates, refrigeration systems, and other vehicle maintenance requirements. Maintain an accurate record of the condition and status of every vehicle. Work closely with dispatch and operations to ensure enough trucks are available for daily routes. Drive company delivery trucks when operational needs require it, including emergencies, driver call-outs, moving vehicles, or other situations. Collaborate with management and HR in interviewing and evaluating driver candidates. Participate in road tests and help determine whether prospective drivers have the appropriate driving skills and judgment. Assist with driver onboarding, training, and safety procedures. Coordinate driver schedules with dispatch and operations, and monitor driver hours, attendance, overtime, and Hours of Service compliance where applicable. Monitor driver performance, accidents, violations, vehicle care, and compliance with company procedures. Ensure drivers properly complete pre-trip and post-trip inspections. Maintain vehicle registrations, inspections, insurance documentation, permits, and other required records. Help ensure compliance with applicable DOT, DMV, insurance, and commercial vehicle requirements. Investigate accidents and coordinate documentation, insurance claims, towing, and repairs. Monitor GPS/fleet-management systems, mileage, vehicle utilization, and driver behavior. Monitor fleet expenses including repairs, maintenance, rentals, towing, fuel, and other costs. Identify opportunities to reduce vehicle downtime and unnecessary fleet expenses. Recommend when vehicles should be repaired, replaced, rented, or removed from service. Qualifications Commercial truck driving experience required. Must be willing and able to drive company trucks as needed. Valid driver’s license and acceptable driving record. CDL preferred where applicable. Previous fleet management, fleet maintenance, transportation management, or similar experience. Strong knowledge of commercial vehicle maintenance and repair. Experience working with mechanics, repair shops, dealerships, towing companies, and rental companies. Experience supervising, interviewing, training, or evaluating drivers. Knowledge of DOT, DMV, commercial vehicle, and driver safety requirements. Strong organizational and follow-up skills. Comfortable using GPS/fleet-management software, spreadsheets, and other technology. Ability to troubleshoot problems and make decisions quickly in a fast-paced environment. Who We’re Looking For We want someone who takes ownership of the fleet. The right person knows which trucks are operational, which need service, when inspections are due, which vehicles are in the shop, when they are coming back, and whether a rental is needed. When a truck breaks down, we don’t want someone who simply reports the problem. We want someone who takes responsibility for solving it and keeping the operation moving. Our goal is simple: safe, reliable trucks available every day so our customers receive their deliveries on time. Pay: $85,000.00 - $105,000.00 per year Work Location: In person

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  • Brand Ambassador (Street Marketing) – Manhattan & Brooklyn, NY
    Brand Ambassador (Street Marketing) – Manhattan & Brooklyn, NY
    1 month ago
    $23–$24 hourly
    Part-time
    Williamsburg, Brooklyn

    Full job description Brand Ambassador (Street Marketing) – Manhattan & Brooklyn, NY Earn up to $24/hr+ Performance Bonuses Choose Your Own Missions No Experience Needed Looking for a flexible opportunity where you can earn great pay, stay active, and choose when you work? Oppizi is hiring Brand Ambassadors to represent some of the world's leading food delivery and lifestyle brands across Manhattan and Brooklyn. Whether you're a student, freelancer, creator, recent graduate, or simply looking for extra income, we'll provide the training you need to succeed. No previous experience is required. Why Join Oppizi? • Earn up to $24/hour per shift, • Additional performance bonuses available, • Get paid bi-weekly, • Choose the missions that fit your schedule, • Short 3 hour missions, • Morning, lunch, and evening missions available, • Work throughout Manhattan and Brooklyn, • Immediate start opportunities, • Paid training provided, • Build experience in marketing, events, and brand promotions Compensation • $23/hour guaranteed base pay, • $5/hour on time attendance bonus per shift, • Additional performance bonuses available What You'll Do As a Brand Ambassador, you'll represent exciting consumer brands by engaging with the public in high traffic areas throughout New York City. Your responsibilities include: • Distributing promotional materials, • Introducing customers to brand offers and promotions, • Creating positive interactions with the public, • Representing partner brands professionally, • Tracking your mission using the Oppizi mobile app Who We're Looking For We're looking for reliable, energetic people who enjoy being outdoors and interacting with others. Requirements: • Must be at least 18 years old, • Friendly, dependable, and professional, • Comfortable walking and standing during a 3-hour mission, • Own a smartphone with mobile data, • Authorized to work in the United States No experience? No problem. We hire motivated people and provide all the training you'll need. Mission Locations Campaigns are available throughout Manhattan and Brooklyn, with mission opportunities based on your availability and campaign demand. Our Hiring Process Our onboarding is simple and designed to get you working quickly. • Apply., • Download our app and complete your onboarding steps., • Attend a virtual onboarding online (available daily M-F)., • Attend an in person onboarding at our Brooklyn office., • Receive your materials and begin working. Job Details Job Type: Independent Contractor (1099) Compensation: Earn up to $24/hour + Performance Bonuses Mission Length: 3 hours Mission Times: • Morning, • Lunch, • Evening Work Location: In person – Manhattan & Brooklyn, NY Apply today and start earning with Oppizi! Pay: Up to $24.00 per hour Benefits: • Flexible schedule, • Paid training Work Location: In person

    Immediate start!
    No experience
    Easy apply
  • Executive Assistant / Office Manager / Event Coordinator
    Executive Assistant / Office Manager / Event Coordinator
    1 month ago
    $60000–$80000 yearly
    Full-time
    Manhattan, New York

    About the Role We’re looking for a highly organized, proactive, and resourceful Executive Assistant / Office Manager / Event Coordinator to support our leadership team and keep our NYC office running smoothly. This is a hands-on, in-person role for someone who thrives in a fast-moving environment and enjoys wearing multiple hats. You’ll manage executive scheduling and logistics, oversee the day-to-day office experience, and help plan and execute company events, team gatherings, and external activations. The ideal candidate is exceptionally organized, anticipates needs before they arise, communicates clearly, and is comfortable taking ownership of everything from a complicated calendar to a last-minute event request. Responsibilities Executive Support • Manage calendars, meetings, scheduling, and day-to-day priorities for executives., • Coordinate domestic and international travel, including flights, hotels, transportation, itineraries, and reservations., • Organize meetings and ensure executives have the information and materials they need in advance., • Handle expense reports, receipts, reimbursements, and other administrative tasks., • Assist with email, correspondence, document preparation, and follow-ups as needed., • Track deadlines, commitments, and action items., • Coordinate with internal teams, external partners, vendors, and guests., • Handle sensitive and confidential information with discretion., • Anticipate executive needs and proactively resolve scheduling or logistical issues., • Personal/miscellaneous task assistance to the founders. Office Management • Own the day-to-day operations of the NYC office., • Maintain a welcoming, organized, and well-stocked workspace., • Manage office supplies, snacks, equipment, deliveries, mail, and vendor relationships., • Coordinate repairs, maintenance, cleaning, building access, and other facilities needs., • Serve as the primary point of contact for building management and office vendors., • Help onboard new employees, including workspace setup, equipment coordination, and office orientation., • Coordinate team lunches, celebrations, meetings, and other employee experiences., • Identify and implement ways to improve office operations and team experience. Events & Experiences • Plan and execute company events, launch events, dinners, team outings, retreats, conferences, and community activations., • Research and source venues, restaurants, caterers, entertainment, transportation, and other vendors., • Manage event budgets, quotes, contracts, timelines, guest lists, RSVPs, and logistics., • Coordinate with marketing, leadership, partners, and external vendors on event execution., • Manage on-site setup, check-in, vendor coordination, troubleshooting, and breakdown., • Help develop creative event concepts and memorable guest experiences., • Coordinate travel and logistics for off-sites and company retreats., • Be available for occasional evening or weekend events when required. Qualifications • 1–3 years of working experience, and experience in executive assistance, office management, events, hospitality, operations, or a similar role preferred., • Exceptional organizational and time-management skills., • Strong attention to detail and ability to manage multiple priorities simultaneously., • Comfortable operating independently with limited oversight., • Excellent written and verbal communication skills., • Strong judgment and discretion when handling confidential information., • Ability to remain calm, flexible, and solutions-oriented when plans change., • Comfortable working directly with executives and senior external partners., • Experience managing vendors, travel, events, or office operations strongly preferred., • Proficiency with Google Workspace, Slack, calendar management, spreadsheets, and other common workplace tools., • Familiarity with New York City venues, restaurants, vendors, and logistics is a plus., • Hospitality mindset and willingness to jump in wherever needed. What Success Looks Like • Executive calendars, travel, and logistics operate smoothly with minimal intervention., • Office needs are identified and addressed before they become problems., • Employees and visitors consistently have a polished, welcoming office experience., • Events are well-organized, on-budget, and executed seamlessly., • Leadership can confidently hand off logistical and operational projects knowing they will be completed., • You become the person the team relies on to make things happen. Who You Are You’re someone who notices when the conference room is missing something, remembers that an executive has a flight immediately after a meeting, catches a scheduling conflict before anyone else does, and can turn a loose idea for an event into a fully executed experience. You’re comfortable doing both high-level coordination and unglamorous operational work. No task is too small when it needs to get done, and you take pride in making complicated things feel effortless for everyone else. Fresh graduates are welcomed to apply! This role is based in New York City and requires in-person attendance five days per week.

    Immediate start!
    No experience
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  • Remote Administrative Assistant
    Remote Administrative Assistant
    1 month ago
    $27–$35 hourly
    Full-time
    Manhattan, New York

    About Us: Central Plaza offers a 24-hour residential treatment program designed to maximize independence and support reintegration into the community. Our Recovery-oriented services utilize evidence-based practices to promote and foster mental health and wellness. Job Summary The Remote Administrative Assistant provides administrative and clerical support to ensure the efficient operation of the residential treatment home's daily activities. This role supports management and clinical staff by coordinating schedules, maintaining confidential records, handling communications, and assisting with general office operations while working remotely. Key Responsibilities Manage incoming emails, phone calls, and correspondence professionally. Schedule meetings, appointments, and staff calendars. Maintain accurate electronic client and administrative records while ensuring confidentiality. Prepare reports, letters, spreadsheets, and other documents. Assist with data entry, document filing, and record management. Coordinate virtual meetings and take meeting minutes when required. Monitor office supplies and assist with purchasing requests. Support onboarding and administrative tasks for new employees. Communicate with staff, vendors, and external partners in a professional manner. Perform other administrative duties assigned by management. Qualifications High school diploma or equivalent; associate's degree preferred. Previous administrative or office support experience preferred. Proficiency in Microsoft Office (Word, Excel, Outlook) and Google Workspace. Excellent written and verbal communication skills. Strong organizational and time-management abilities. Ability to work independently and maintain confidentiality. Experience in healthcare, behavioral health, or residential treatment settings is an asset. Skills Administrative support Calendar management Data entry Document preparation Customer service Time management Attention to detail Confidential records management Team collaboration Problem-solving Work Environment Fully remote with reliable high-speed internet. May require occasional virtual meetings during standard business hours. Must maintain confidentiality and comply with organizational policies regarding client information.

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  • Retail Supervisor
    Retail Supervisor
    2 months ago
    $23–$25 hourly
    Full-time
    Manhattan, New York

    The Role at a Glance The Sales & Experience Lead helps bring the magic of the FAO Schwarz flagship to life each day, leading a team of associates in creating joyful, memorable, and one-of-a-kind moments for every guest who walks through the doors. This role is all about energy, presence, and people — coaching the team in real time, celebrating great service, and making sure the wonder and excitement of the brand can be felt across the entire floor. In a store where no two days are ever the same, this role thrives in the unexpected, leads from the heart of the action, and helps turn everyday visits into unforgettable experiences. Creating the Magic Lead the Floor • Set and protect the guest experience standard across every touchpoint on the floor, ensuring every interaction is warm, energetic, theatrical, and consistently on-brand., • Be an active, visible presence on the floor, conducting regular observations and providing direct, specific feedback that raises the bar for guest engagement, product knowledge, and service., • Manage guest flow and partner with the MOD to revise zoning in real time, adjusting floor coverage to keep things moving smoothly throughout the day., • Lead floor-level execution of special events, brand activations, and experience refreshes, ensuring your area is prepared, the team is briefed, and every moment lands., • Escalate guest feedback and experience issues to store leadership constructively and promptly, always arriving with context and a proposed solution. Lead the Team • Bring self-awareness to your leadership by actively seeking feedback, investing in your own growth, and adapting your approach to get the best from a diverse team., • Coach and develop a team of associates, tailoring your approach to bring out the best in each person and build capability across the full range of floor responsibilities., • Get new team members up to speed quickly during onboarding, ensuring they feel confident and supported in their roles from day one., • Recognize strong performance and hold the team accountable when expectations are not met, escalating people concerns when needed., • Embed product knowledge and sales skills on the floor, reinforcing the connection between great storytelling, guest engagement, and commercial results through practical, everyday coaching. Run the Operation • Own the daily zone chart, deploying the team across the sales floor to ensure coverage is always clear, balanced, and responsive to business needs., • Lead opening and closing routines, ensuring the floor is operationally ready before guests arrive and is properly set each day., • Maintain the readiness standard across your area of responsibility, ensuring props, costumes, product availability, and equipment are always guest-ready and that gaps are resolved before they reach the guest., • Oversee daily cash-handling operations, ensuring the team consistently meets standards so every transaction is accurate, compliant, and trusted., • Step in to support the Manager on Duty as needed, taking ownership of the floor, supporting the team across all areas, and ensuring the guest experience never drops, regardless of who is leading the shift. Drive Business Performance • Build a team where confident, natural selling is the everyday standard, and every associate understands their role in driving store performance., • Coach the team to read the room across experiences, demonstrations, and the sales floor, using product knowledge and selling skills to convert guest curiosity into purchases at every opportunity., • Use performance data, floor observations, and product knowledge to develop a clear point of view on how your area is performing and where the opportunities lie., • Share commercial context with the team regularly to ensure they understand how their engagement connects to results and where to focus their energy. Partner Across the Store • Collaborate with Visual, Operations, and Store Leadership teams to keep your area on-brand, well-presented, and aligned with daily priorities., • Partner with fellow Leads so the store operates as one cohesive team, sharing knowledge, aligned on standards, and covering for each other where needed., • Be the eyes and ears on the floor, surfacing guest insights, team feedback, and operational trends to store leadership so the right decisions are made., • Keep the team informed and aligned on events, business goals, and expectations so nothing comes as a surprise and everyone shows up prepared. What Success looks like You're doing well in this role when: • Guests leave the store feeling better than they did when they walked in, already thinking about their next visit., • Your area of responsibility is consistently running to standard, and the wider floor never drops when you take the lead., • The team knows what's expected, feels supported, and is growing in confidence, product knowledge, and hospitality instinct., • Sales targets are being met, and associates understand how their engagement drives results., • Shifts run smoothly: the floor is covered, the team is aligned, and guest concerns are resolved before they escalate., • When areas of responsibility rotate, the handoff is seamless – standards are upheld, the team adapts, and the guest experience never skips a beat., • You are the calm, trusted presence that leaders rely on and associates turn to, and your growth in the role is visible to everyone around you. This role aligns with Level M3 in our Career Framework and reflects first-line leadership responsibility, subject-matter expertise across the sales floor and experience areas, and growing ownership of team performance and delivery. It provides a strong foundation for progression into Assistant Manager roles (Level M4). What you’ll bring You don't need to be perfect, but you do need to believe that no moment is too small to be extraordinary. • 2+ years of leadership experience in retail, hospitality, theatre, performance, or experiential environments., • Experience coaching and developing a team through feedback and daily floor leadership, with the ability to flex your approach across different skill sets and responsibilities., • Strong presence on the floor and confidence making real-time decisions in a busy guest environment., • The ability to balance theatrical guest engagement with operational discipline and commercial awareness., • A genuine interest in toys, play, and what the brand stands for., • Ability to stand for extended periods and lift up to 25 pounds., • Flexibility to work days, evenings, weekends, and peak retail periods. Experience in experiential, flagship, or performance-based environments is a strong plus. A love of play is non-negotiable. This job description should not be construed to contain every function/responsibility that may be required to be performed by this role. Employees are required to perform other related functions as assigned. The Perks of Play Because Magic should be rewarding. • Competitive hourly pay, • Generous bonus structure, • Medical, Dental, and Vision Plans, • Paid time off, • Paid & Unpaid Sick Time, • Team member discount, • Commuter benefits, • 401k match, • Opportunities for growth, • Training that builds confidence, skills, and product knowledge, • A workplace that celebrates creativity, individuality, and joy Our Commitment FAO Schwarz is proud to be an inclusive workplace where everyone feels welcome to bring their full selves to work. We believe diverse perspectives make the magic stronger, and we are committed to creating an environment where everyone can thrive.

    No experience
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