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Amazon is seeking Warehouse Shopper Team Members / Order Fulfillment Associates to work in Amazon fulfillment centers selecting, packing, and preparing customer orders for delivery.Employees are responsible for locating items in the warehouse, picking items using handheld scanners, packing items int

Each driver is paired with a delivery assistant and is accountable for the full delivery process from order picking through final placement of product into customers' coolers and freezers. Prior experience as a delivery driver or in a warehouse/distribution environment preferred. The Delivery Drive

Amazon is seeking Warehouse Shopper Team Members / Order Fulfillment Associates to work in Amazon fulfillment centers selecting, packing, and preparing customer orders for delivery.Employees are responsible for locating items in the warehouse, picking items using handheld scanners, packing items int

Amazon is seeking Warehouse Shopper Team Members / Order Fulfillment Associates to work in Amazon fulfillment centers selecting, packing, and preparing customer orders for delivery. Employees are responsible for locating items in the warehouse, picking items using handheld scanners, packing items in

Amazon is seeking Warehouse Shopper Team Members / Order Fulfillment Associates to work in Amazon fulfillment centers selecting, packing, and preparing customer orders for delivery.Employees are responsible for locating items in the warehouse, picking items using handheld scanners, packing items int

Job Description BASIC FUNCTIONS Prepare all incoming and outgoing shipments to customers and vendors. This individual has the responsibility and authority to carry out assigned tasks. SPECIFIC DUTIES • Ensures Shipping and Receiving Department has capacity and capability to meet the needs of the business, • Prepares shipments for postal or commercial conveyance; determines most economical and efficient shipping method; selects appropriate shipping container; packs items to ensure safe delivery., • Prepares bills of lading; checks items to be shipped against picking tickets to ascertain that quantities, destination, and routing are correct., • Receives and unloads incoming materials and compares information to receiving reports to verify priority; may process return shipments from customers., • Packages, labels, insure, and/or logs inventory which is shipped or received., • Inspects shipments for damages or defects; records discrepancies or damages and notifies supervisor and/or purchasing personnel., • Initiate and follow Carrier Transit Claims from submission to conclusion., • Package items for safe delivery to customers., • Check for special customer requirements for shipping., • Organize materials in shipping area., • Perform/Assist with receipt of incoming shipments., • Update Chemtrec portal with SDS documentation, • Assist accounting with shipping invoices. Be able to pack and ship hazmat materials, including Haz Shipper software., • Comply with all requirements of the environmental management system., • Delegate workload to shipping/receiving associates., • Work with shipping company drivers on any changes to pick up times., • Communicate with internal departments on any open issues in a timely manner., • Order materials needed for the shipping department,, • Routinely interface with global trades manager to ensure international shipment conformance., • Training S&R department on procedures and ensuring the teams skill competencies are able to support the business., • Maintains shipping paperwork. (Boxed/Scanned), • Participate in S&R performance reviews, • Schedule work hours for employees to ensure coverage and reduce OT., • Adhere to Safety Manual requirements for Supervisor/Manager, • Ensuring Shipping and Receiving is audit ready at all times., • Inform Director of Logistics of all work stoppages so that he can perform root cause analysis., • Maintain and contribute to a positive environment in the shipping department. STANDARD REQUIREMENTS Comply with all requirements of International Standard ISO9001 and ISO27001, NIST 800-171, CMMC – Cyber Security and Informational Data Security Requirements. Aerospace Management System Standards AS9100, AS9120, IDEA-QMS-9090, ASA-100 and supporting construct standards AS6081, IDEA-STD-1010, AC7402-CAAP, CCAP-101, FAA AC00-56, ANSI/ESD S20.20. All employees shall commit and comply with the requirements of AS5553 for Counterfeit Electrical, Electronic and Electromechanical (EEE) Parts – Avoidance, Detection, Mitigation and Disposition practices. METRICS AND MEASURABLES • Daily/Weekly/Monthly Chemtrec fillings, • Daily inbound and outbound freight Report, • Daily Drop off and Pickup Time Scheduling, • Hazmat Shipment Compliance, • Freight Shipment OTD, • QT Training of S&R new hires completed in 90 days, • QT Training records current for shipping and receiving team members EDUCATION / EXPERIENCE / COMPENTECY • High School Diploma, • 2-4 years of relevant experience in related field(s), • Ability to pay attention to great detail., • Prior knowledge of shipping/receiving techniques., • Proven/ demonstrated ability to lead a team.

Job Description Brophy Brothers Produce & Specialty Foods Yonkers, New York Delivery Driver About Us Brophy Brothers Produce & Specialty Foods is a premier wholesale produce and specialty food distributor headquartered in Yonkers, New York. We proudly supply the finest restaurants, eateries, and food service establishments throughout New York City and Westchester County with the freshest produce and specialty food products available. Our commitment to quality, reliability, and outstanding customer service has made us a trusted partner in the region’s vibrant culinary community. Position Summary The Delivery Driver is a key member of our operations team, responsible for picking customer orders in our warehouse and delivering them safely and accurately to restaurants and eateries across NYC and Westchester. Each driver is paired with a delivery assistant and is accountable for the full delivery process — from order picking through final placement of product into customers’ coolers and freezers. This is a physically demanding, customer-facing role that requires professionalism, attention to detail, and a strong commitment to service. Starting Pay: $17.00 per hour Essential Duties & ResponsibilitiesOrder Picking • Accurately pick customer orders from warehouse inventory prior to each delivery route., • Verify order accuracy against customer invoices and manifests before loading the truck., • Organize product in the truck for efficient and damage-free delivery.Delivery & Customer Service, • Safely operate a company delivery vehicle over assigned routes throughout NYC and Westchester County., • Work alongside a delivery assistant to unload product and place items directly into customers’ coolers and freezers., • Follow a provided manifest from stop to stop, adhering to scheduled delivery windows., • Represent Brophy Brothers in a professional, courteous, and respectful manner at all customer locations., • Collect payment from customers in the form of check or cash where required, and document accurately on customer invoices., • Clearly indicate and report any customer returns on invoices; communicate returns to the office promptly.Vehicle & Compliance, • Inspect vehicle before and after each shift for mechanical and safety issues; report any defects or incidents immediately., • Comply with all applicable DOT rules and regulations governing the operation of a commercial motor vehicle., • Drive safely and professionally in all weather conditions, including rain, snow, and extreme temperatures., • Keep the vehicle clean, organized, and properly maintained.Qualifications & Requirements, • Minimum age of 21 years., • Valid state-issued driver’s license (Class C or higher); clean driving record with no more than 6 penalty points within the last 3 years., • Ability to obtain a DOT Medical Card and pass a Department of Transportation Road test., • No recent moving or driving violations., • Prior experience as a delivery driver or in a warehouse/distribution environment preferred., • Ability to follow oral and written instructions accurately., • Willingness to submit to background check and drug screening., • Reliable transportation to and from work., • Continuously stand, bend, stoop, kneel, reach, twist, lift, push, pull, climb, balance, and crouch throughout the shift., • Lift products weighing up to 75 lbs. repeatedly; occasionally handle items exceeding 100 lbs. with assistance., • Push and pull a loaded hand truck or dolly ranging from 100 lbs. up to 400 lbs., multiple times per shift., • Enter and exit the delivery truck box 15–25 times per day., • Work in refrigerated environments (coolers and freezers) as well as outdoor temperatures, in conditions ranging from approximately 25°ree;F to 100°ree;F., • Drive for extended periods and navigate busy urban delivery routes., • Work overtime as needed, including early morning start times to support restaurant delivery schedules.Benefits, • Competitive starting wage of $17.00 per hour., • Health, Vision, and Dental Insurance., • 401(k) plan with company match., • Driver incentive pay., • Employee purchase program — you pay what we pay!, • Paid time off., • A supportive team environment and consistent routes. Brophy Brothers Produce & Specialty Foods is an equal opportunity employer. All aspects of employment, including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.

Job DescriptionNew Castle Metal (NCM) is a family-owned company committed to personal and professional excellence. With five convenient locations, we’re able to service the East Coast from Maine down to Maryland. We seek both experienced industry professionals and motivated individuals eager to learn and grow. At NCM, we value teamwork, open communication, and adaptability, offering a dynamic environment that supports professional development. Whether you’re experienced or just starting out, we provide the training, support, and opportunities to help you succeed in a fast-paced, rewarding industry. Join our team and take your career to the next level with NCM! NCM is now seeking a Director of Operations to join our team. The NC Metal – Director of Operations will play a key role in driving the overall operational performance and efficiency of NC Metal across all branch locations. This strategic position is responsible for overseeing Production & Process Management, Quality Assurance, Inventory Management & Control, and Team Leadership. The base office location for this position could be in one of following locations: White Plains, NY - Hicksville, NY or Mountainside, NJ. Duties: • Oversee and optimize the end-to-end production process, ensuring timely delivery and quality standards are met., • Develop and implement production planning processes that balance capacity, lead times, and material availability., • Establish and enforce Standard Operating Procedures (SOPs) to streamline processes and improve operational efficiency., • Monitor and improve order fulfillment metrics, focusing on order accuracy, on-time delivery, and cycle times., • Ensure warehouse operations are efficient, safe, and organized, maintaining high standards for receiving, storage, and picking., • Implement and manage a comprehensive machine maintenance program to extend equipment lifespan., • Develop and execute inventory control strategies to optimize material availability and minimize excess or obsolete stock., • Oversee inventory management procedures, including cycle counting and physical inventory, in collaboration with the HQ Supply Chain team., • Build and maintain strong vendor and machine manufacturer relationships to support operations., • 7-10 years of operations management experience in a large organization, with a focus on production planning and quality assurance in manufacturing or industrial settings., • Strong background in inventory control, warehouse management, and implementing maintenance programs and metrics., • Demonstrated leadership skills with the ability to build, motivate, and manage high-performing teams., • Expertise in developing and enforcing Standard Operating Procedures (SOPs) and driving continuous improvement., • Excellent communication, problem-solving, and relationship-building skills with vendors and internal teams, • A supportive and exceptional work environment, • Competitive salary, • Paid vacation and holidays, • Medical, Dental, Vision, and Life Insurance, • 401(k) plan with discretionary employer match Powered by JazzHR Lhb5oJQE49

Job Description Build your best future with the Easy Ice team- Cool Careers Start Here! We’re a growing company that provides an all-inclusive commercial ice machine subscription to business owners nationwide. We’ve been changing our industry for the better since we started in 2009, and we’re not slowing down anytime soon. As a member of our team, you’ll be helping restaurants, bars, hospitals, hotels, and other businesses get the ice they need without spending a fortune or stressing out. We’ll invest in your professional development and overall quality of life because we know employee satisfaction is key to our success. Easy Ice doesn’t just want to be the #1 commercial ice machine solution in America—we also want to be one of the best places to work. Join a winning team that enables you to build your best future! Our teams are uniquely positioned to support a multitude of industries across the globe. You will have the opportunity to develop yourself through meaningful work projects and learning opportunities. We strive to provide our employees with an experience, focused on supporting their physical, financial, and emotional wellbeing. Become a member of the Easy Ice team and thrive in an empowering company culture where your voice and ideas will be heard – your next great opportunity is just a few clicks away! What we offer • Competitive pay, • Excellent Medical/Dental/Vision/Group Life, • 401k Company Match, • PTO and Holiday Pay, • Fitness Membership Reimbursement, • Hands on experience that promotes a growth-oriented culture, • Personal growth opportunities which encourages employees to “think outside the box”, • Challenging and meaningful work that fosters learning and development, • Fun fast-paced company culture and work environment Job Description The Warehouse Manager is responsible for the operations, processes, resource allocation, compliance, people management, and parts management in the warehouse. Oversees receiving and stowing, picking and packing, shipping, inventory management, and documentation. Optimizes efficient layouts, workflows, and utilization of warehouse space. Monitors the safety and security of goods and materials. Uses a warehouse management system to track and analyze processes and performance. Implements strong safety policies and procedures. Works with other departments such as procurement and safety to ensure proper inventory levels and to maintain and monitory ongoing safety compliance requirements. ESSENTIAL DUTIES AND RESPONSIBILITIES: • Manage day-to-day warehouse operations, ensuring efficient workflow in receiving, stowing, picking, packing, and shipping processes, • Maintain accurate inventory levels by implementing effective stock control processes, conducting regular audits, and utilizing a warehouse management system for tracking and reporting, • Recruit, train, and supervise warehouse staff, providing ongoing development opportunities and performance evaluations to promote a high-performing team, • Implement and enforce comprehensive safety policies and procedures to ensure compliance with regulatory standards and minimize workplace hazards, • Design efficient warehouse layouts and workflows to maximize storage capacity and enhance operational efficiency, adapting as necessary based on inventory types and volumes, • Analyze warehouse processes and performance metrics, identifying areas for improvement and implementing changes to enhance efficiency and reduce costs, • Work closely with procurement, logistics, and safety teams to coordinate inventory levels, manage supply chain processes, and maintain compliance with safety and quality standards, • Ensure accurate documentation of all warehouse processes, including receipts, shipments, inventory counts, and compliance records for audits and performance reviews, • Assist in the development and management of the warehouse budget, controlling operational costs while maintaining efficient services, • Monitor the security of the warehouse and its contents, ensuring that all goods and materials are safeguarded against theft, damage, and loss, • Address and resolve customer inquiries and issues related to order fulfillment and shipping, ensuring high levels of customer satisfaction, • Oversee maintenance and operation of warehouse equipment (e.g., forklifts, conveyor belts, etc.), ensuring they are in safe working order and that team members are properly trained in their use, • Other duties as assigned DESIRED SKILLS AND EXPERIENCE: • Good planning and time management skills, • Keen attention to detail, • Willing to assume a variety of tasks, • Ability to lift 50 pounds Education: • 8+ plus years of progressive experience in warehouse operations, logistics, or supply chain management, • Experience in inventory management, shipping and receiving, and order fulfillment, • Working knowledge of computer programs (Microsoft Word, Excel, Outlook, PowerPoint) and multi-line phone systems, • A desire to continually increase one’s knowledge of the industries we serve; and, the products, services and processes our company can produce, • A self-motivated and disciplined individual who will work well independently and as a team member., • Works primarily in a warehouse environment., • Lifting up to 50 pounds, • Sitting, walking The above statements are intended to describe the general nature and level of work performed by people assigned to this classification. They are not intended to be an exhaustive list of all job duties performed by the personnel so classified. Easy Ice is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and pregnancy-related conditions), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information or any other characteristic protected by applicable federal, state or local laws.

Job Description Overview The Retail Employee / Project Specialist is responsible for performing a range of duties that ensures our customers have an amazing experience whether shopping in our store or picking up an order. Schedules for this part-time role include daytime, evenings, weekends, and early mornings. What We Stand For Established in 1978, The Container Store has grown to be the leading specialty retailer of storage and organization products in the United States and the only national retailer solely devoted to the category. We provide creative, multifunctional, customizable storage and organization solutions that help our customers save time, save space and improve the quality of their lives. We foster a culture built around our Foundation Principles, which define how we approach our relationships with our employees, vendors, customers and communities and influence every aspect of our business. Responsibilities • Welcomes and greets all customers either as Host in the front entrance or throughout the store, • Connects with our customers throughout the store suggesting solutions to their organizational challenges, • Designs and sells custom closets and other storage and organization solutions, • Serves as a register person with strong focus on providing a great customer experience during check out, • Introduces and enrolls customers in our rewards program, • Works merchandise processing during early morning or evenings (based on the schedule), • Maintains the Sales Floor – keeping shelves full and presented according to our brand standards., • Supports carryout to our customers cars whether through curbside or in the parking lot/garages., • Assists with cleaning routines around the store – including dusting, restrooms and vacuuming, • Processes customers’ orders for curbside pick-up and/or delivery, • Organizes the stockroom, ensuring it is well-maintained to support selling efforts of the store, • Adheres to the time expectations established for the role, performing tasks with accuracy and timeliness, while exhibiting pace and attention to detail, • Actively engages with customers to solve their organizational challenges We believe in taking care of our team. That's why we offer a comprehensive benefits package that goes beyond just health insurance (though we've got that covered too!). Here at The Container Store, we're passionate about helping you contain your health, grow your career, and find balance in your life. Here's a peek at what you can expect: • Rewarding pay to recognize the value you bring to the team. Starting at $17.00 an hour, up to $18.00 an hour., • Competitive health, dental, and vision plans to keep you and your loved ones well., • 401(k) retirement savings plan with optional investment guidance and assistance offered through Fidelity., • Unique "1equals3" website for easy access to your benefits information and company updates., • We've got your back! Competitive sick pay and PTO plan to ensure you can take time off to recharge and come back feeling your best. For our full-time associates, we offer even more: • Peace-of-mind benefits: Basic life insurance, disability insurance options, accident insurance, critical illness insurance, hospital indemnity insurance and flexible spending accounts (FSAs)., • Family-focused support: Considerate parental leave policies, adoption and surrogacy assistance, and fertility & maternity support program., • Work-life balance boosters: Paid holidays, gym membership discounts, and a qualified transportation benefits program to save on commutes., • Discounts galore: Enjoy a hefty discount on our amazing products, including merchandise, custom spaces, and services, gift cards, and pet insurance (because fur-babies matter!)., • Recognition you deserve: We honor our employees with service awards and retirement gifts, celebrate those who exemplify our core principles, and recognize exceptional daily contributions., • Thriving with diversity: Participate in our Employee Resource and Affinity Groups and help guide how we give back to the community, while having a space to connect, support one another, and celebrate cultural heritages. But that's not all! We offer a fun and collaborative work environment where you can learn, grow, and make a real difference. Qualifications • High school diploma preferred, • Retail sales experience a plus, • Strong computer skills, • Enjoys engaging with people and connecting with customers, • Understands retail is an ever-changing industry and requires flexibility in scheduling, • Must be at least 18 years of age The Container Store promotes a smoke-free, drug-free environment. We are proud to be an Equal Opportunity Employer and comply with the Americans with Disabilities Act Stores Physical Requirements State Specific Notices

Job Description ALFA International, headquartered in Armonk, NY has an immediate opening for a Warehouse Associate. In this search, we seek a critical member to be a part of ALFA's Warehouse Team, which is driven to serve and support ALFA's customers' business needs. If you have warehouse experience, but no longer want to work nights, weekends, and holidays, we'd love to consider your application for this position at ALFA. Founded in 1938, Alfa International is a leading national food service equipment and parts supplier to Foodservice Dealers, service technicians, and national chain restaurants and supermarkets. We are conveniently located off I-684 (Exit 3: Rt-22) in the town of Armonk, NY in Westchester County. The Warehouse Associate position is a 35-hour work week as follows: Monday through Thursday 9 am to 5:00 pm; Friday 8:30 am to 4:30 pm. In addition to a competitive hourly wage commensurate with experience, ALFA offers a competitive package of benefits, including: • 401(k) with matching, • A company shared expenses for Health, Dental insurance, and Vision insurance (after the probationary period)., • PTO (Paid time off) after a probationary period in addition to 8 paid major holidays. Essential Functions: • Picking Orders, • Packing Orders in an accurate manner, • Outbound Truck orders (wrapped and ready for shipment), • Loading/Unloading Inbound Trucks, • Data Entry (UPS Worldship/FedEx/lTl Truck orders), • Checking and Stocking Inbound items/Counting items, • Maintain a clean work environment • High School Diploma or GED., • Must be able to move 100 lb. cases using a hand truck., • Must be able to lift 70 lb. boxes., • Ability to take direction & instruction from managers and follow up/complete in a timely manner., • Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals., • Ability to make common sense decisions when faced with a degree of ambiguity as directed by management., • Ability to work independently with little supervision, • Ability to work in a fast-paced hectic environment which requires a high-performance work ethic., • Ability to prioritize work based on urgency while maintaining exceptional customer service., • Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percentages., • Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form., • Individual should have knowledge of DDI Inform or comparable Database & Order Entry software; Google Chrome, Internet Explorer, Bing, and other web browsers. Microsoft Office including Outlook email software is a plus. Preferred Qualifications: • Fluency in Spanish is desirable Benefits: • 401(k), • 401(k) matching, • Dental Insurance, • Disability Insurance, • Health Insurance, • Life Insurance, • Paid Time Off ALFA is best known for its exclusive line of food prep equipment and accessories, which are sold to restaurant equipment dealers, service technicians, and national chain restaurants & supermarkets. As the # 1 source for OEM quality, aftermarket Hobart replacement parts, ALFA is also known for its broad selection of replacement parts for Mixers, Deli Slicers, Meat Grinders, and other specialty commercial kitchen parts. Based in Armonk, NY, ALFA is a third-generation, family-owned, and operated firm that prides itself in the following: • Shipping 95% of orders on the same day., • Providing exceptional customer service., • Supplying OEM quality replacement products at a fair price.Since 1938, ALFA International has been synonymous with a wide and unique selection of high-quality food service products. We are fortunate to work with the top foodservice dealers in the world!\r\n\r\nALFA is best known for its exclusive line of food prep equipment and accessories, which are sold to restaurant equipment dealers, service technicians, and national chain restaurants & supermarkets. As the # 1 source for OEM quality, aftermarket Hobart replacement parts, ALFA is also known for its broad selection of replacement parts for Mixers, Deli Slicers, Meat Grinders, and other specialty commercial kitchen parts.\r\n\r\nBased in Armonk, NY, ALFA is a third-generation, family-owned, and operated firm that prides itself in the following:\r\n- Shipping 95% of orders on the same day.\r\n- Providing exceptional customer service.\r\n- Supplying OEM quality replacement products at a fair price.

Job Description Job Title: Accounts Resolution Specialist- Level III Reports to: Head of Account Services Supervises: ART Level I and Level II Position Summary: The Level III Account Resolutions Specialist serves as the highest escalation point for complete, technical, and high-impact client account issues. This role demands expert-level problem-solving, in-depth knowledge of account management processes, a proactive approach to researching variables, and a strong working knowledge of the terminals and gateways used in payment processing. The Level Three ART specialist excels at analyzing and resolving intricate client and process related challenges. They work closely with internal teams, including IT, compliance, and senior leadership, to implement sustainable solutions, improve workflows, and prevent recurring issues. Additionally, this role plays a key part in mentoring lower-level specialists, refining support protocols, and contributing to process optimization initiatives that enhance overall operational efficiency and client satisfaction. Key Performance Areas & Key Performance Indicators: Submission Analysis (55%): • Serve as the escalation point of contact for incoming phone calls, addressing client inquiries with professionalism and accuracy, • Handles escalated client tickets that exceed the scope of the Level One and Level Two Service Tiers, • Reviews and prioritizes escalated tickets for efficient resolution, • Investigates and resolves complex account discrepancies, connection issues billing issues, and service requests that have been escalated to Level Three support, • Collaborates with internal teams to resolve multi-departmental concerns, • Ensures all tickets are documented thoroughly and updated regularly, • Provides clear, professional, and timely updates to clients regarding their inquiries, • Explains complex resolutions in an easy-to-understand manner to build trust and confidence Mentorship (25%): • Mentor all team members in the intricacies of Payment Processing and Account Maintenance, • Write our procedures how-to-guides, and continuing education resources on any topic that reaches level three that has steps that can be captured and documented, • Works with Director of Client Experience to analyze workflows that optimize efficiency and bring value to the client experience, • Asses Level One and Two ART by offering guidance and training on basic and complex scenarios, • Acts as a resource for resolving questions and improving team knowledge, • Ability to manage multiple team members, and other priorities in a fast-paced environment, • Skilled and able to execute all tasks within the ART Level One and Two Scope of Work, • Maintain daily/weekly/monthly metrics, including total tickets assigned, resolved, and open tickets Education: • 2+ years in customer service, payment processing, account management, or a related field, with experience handling escalated issues Customer Service Excellence – Demonstrates professionalism, patience, and empathy when addressing client inquiries implementing the Myriad Systems ELR strategy- Empathize, Localize, Strategize. Maintains a client-focused approach to deliver timely and accurate resolutions. Communication Skills – Strong verbal communication to effectively manage phone interactions. Clear and concise written communication for email correspondence and ticket documentation. Attention to Detail – Ensures accuracy in issuing and documenting service tickets. Identifies errors or inconsistencies in account records or service requests. Problem-Solving Abilities– Quickly asses and resolves account issues within the Level Three ART Service Tier. Escalates Level Three Closure requests to the Account Resolution and Closure Specialist (ARC) appropriately while ensuring smooth handoffs. Organizational Skills – Manages multiple tasks effectively, including monitoring emails, handling calls, interacting with third parties and maintaining metrics. Prioritizes workload to meet deadlines and service level agreements (SLA’s). Technical Proficiency – Skilled in using CRM systems, ticketing software, and email platforms. Comfortable generating and analyzing reports using basic data tools (e.g. Excel) Team Collaboration – Works collaboratively with team members to resolve issues and improve processes. Actively participate in team discussions, offering feedback and insights Adaptability and Flexibility – Thrives in a fast-paced environment, responding promptly to changing priorities. Open to learning new systems, tools, and processes to enhance efficiency. Accountability and Initiative – Takes ownership of tasks and follows through to completion. Proactively identifies opportunities for process improvement or efficiency Compliance Awareness – Understands and adheres to company policies and regulatory guidelines. Maintains confidentiality and security of sensitive client information The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Physical Strength- Employee must be able to stand and/ or sit for periods of time while waiting on customers. Employee may be required to walk, reach, lift, carry and bend. This job also requires the ability to lift and/or move up to 15 lbs. Occasionally, may need to lift more than 15 lbs. Finger Dexterity- Employee will have to use fingers to make small movements, such as typing, picking up small objects, or pinching fingers together. Talking- The ability to convey information accurately by speaking to customers and other employees Hearing- Able to hear average or normal conversations and receive ordinary information. Visual Abilities- Specific vision abilities used by this job are close vision, distance vision, peripheral vision, depth perception and ability to adjust focus.