Site Operations Lead (m/f/d)
1 month ago
New York
Job Description At Flix, we offer a dynamic work environment with competitive pay, strong growth opportunities, and a tech-driven approach to making travel more accessible, sustainable, and affordable. Our NYC lot is a key operational hub, and we're seeking a dedicated Site Operations Lead (m/f/d) to oversee daily operations, ensuring smooth and efficient bus arrivals and departures, and leading our temporary agents to deliver an exceptional customer experience. About the Role • Supervise the daily operations of the bus lot, ensuring safe, efficient, and timely bus arrivals and departures., • Manage the scheduling for all staff, including temporary agents, to ensure optimal coverage and high service levels., • Lead customer service efforts, promptly addressing and resolving passenger complaints and inquiries., • Develop and implement strategies to improve operational efficiency and customer satisfaction., • Train and mentor temporary agents, providing guidance and feedback to enhance performance., • Monitor and improve lot performance, ensuring agent productivity and a high standard of service by maintaining a clean, organized, and safe environment for both employees and passengers., • Communicate regularly with management to report on operations, staffing needs, and opportunities for improvement. About You • 2+ years of supervisory experience in a fast-paced environment., • Proven ability to manage, motivate, and support a team effectively., • Strong interpersonal and communication skills, with the ability to provide clear direction and constructive feedback., • Proactive, resourceful, and able to handle unexpected challenges in a dynamic setting., • Willingness to work on-site at our NYC lot with a preferred schedule of Thurs-Monday, 9am-5pm, including weekends and holidays as needed Annual compensation range: $65,000.00 - $75,000.00 USD We recognize that everyone carries a unique set of valuable skills and experiences. If you think you could have an impact even though you don't meet 100% of the requirements, we still encourage you to apply. We want to hear from you! What We Offer • Travel perks: 12 free Flix vouchers + 12 discount vouchers for friends & family., • Work from (M)Anywhere: Depending on your role, work from another location for up to 60 days per year., • Hybrid work model: We are an office-first company, but we offer flexibility to balance work and life., • Wellbeing support: Access confidential 1:1 counselling, courses, and stress management for yourself and up to four family members., • Learning & Development: Take advantage of language classes, training courses, and expert-led sessions to grow your skills., • Mentoring Program: Connect with experienced colleagues to gain insights and accelerate your career. To view more local benefits specific to each office location, please check out this link: Locations - Flix Career Why Join Flix? At Flix, you'll find teams that rally together to overcome challenges and spark creativity. We believe in ownership culture - giving you the freedom to take initiative, make an impact, and shape your own career path. As we continue to expand across the globe, you can make a real difference in how we work. If you're ready to grow and lead your journey, Flix is the place for you! #LI-ONSITE