Clinic Operations Manager (West DFW)
hace 3 días
Dallas
Job DescriptionDescriptionThe Clinic Operations Manager plays a key leadership role in driving the success of assigned clinics, with responsibility for clinic operations, team performance, patient experience, growth, and financial results. This leader oversees non-provider front- and back-office teams while partnering closely with providers, the VP of Operations, Finance, and support departments to build high-performing clinics and deliver an exceptional patient experience. This role is ideal for a hands-on, results-driven healthcare leader who enjoys developing teams, improving operations, and using data to drive meaningful results. The Regional Clinical Operations Manager owns the operational and controllable financial performance of their clinics, identifying opportunities to grow revenue, improve access and productivity, manage expenses, and strengthen overall clinic performance. Using clinic-level P&L and operational data, this leader monitors key performance indicators such as patient volume, appointment capacity, provider utilization, patient retention, treatment and procedure conversion, staffing productivity, labor costs, supply expenses, and contribution margin. They turn insights into action by identifying performance gaps, developing solutions, and driving results against budget, forecast, and organizational goals. This position offers the opportunity to make a direct impact on clinic growth, team culture, patient experience, and financial performance while serving as a key operational leader across multiple clinics.Frequent travel, up to approximately 50%, is required between assigned clinic locations and for company meetings or other business needs. This role requires regular in-person presence across multiple clinic locations including, Fort Worth, Arlington, Keller, Grapevine, Denton, and Flower Mound. To see a list of clinic addresses please visit here Key Responsibilities • Lead non-provider front- and back-office teams, directly and through clinic-level leaders, and oversee the daily operations required to support patient care across assigned clinics., • Own the operational and controllable financial performance of assigned clinics in partnership with the VP of Operations., • Understand the primary revenue, expense, and profitability drivers for assigned clinics and translate financial goals into actionable priorities for clinic teams., • Monitor actual performance against budget, forecast, and prior-period results; identify material variances and implement corrective action plans in partnership with regional leadership., • Participate in the development of annual clinic budgets, staffing plans, operating forecasts, and performance targets., • Manage staffing plans, schedules, overtime, time-off approvals, and productivity based on patient demand, appointment volume, clinic hours, provider schedules, productivity standards, and financial targets, • Maintain appropriate controls over clinic purchasing, supplies, inventory, and equipment and ensure compliance with company purchasing and inventory procedures., • Identify opportunities to reduce waste and control operating expenses without compromising patient care, employee safety, clinical quality, or the patient experience., • Partner with Patient Services, Billing, Pharmacy, Finance, Human Resources, and other departments to resolve barriers affecting revenue, collections, patient access, operating efficiency, and profitability., • Ensure accurate and timely completion of operational and financial reporting for assigned clinics., • Present clinic performance, identified risks, financial variances, and recommended actions during monthly and quarterly operating reviews., • Establish clinic and employee goals that align with organizational revenue, expense, quality, patient experience, and growth objectives., • Train, coach, and hold employees accountable for achieving appointment capacity, productivity, patient retention, treatment conversion, and patient service goals., • Provide hands-on operational support during urgent or exceptional staffing circumstances while prioritizing leadership, oversight, staffing solutions, and sustainable operational performance across the assigned market., • Develop clinic leaders and high-potential employees through regular coaching, performance management, succession planning, and development opportunities., • Drive consistent execution of Aspire operating standards, workflows, staffing models, provider templates, opening/closing procedures, and clinical protocols across assigned clinics., • Partner with providers and regional leadership to optimize provider schedules, template utilization, patient throughput, clinical capacity, and productivity while maintaining appropriate quality and patient experience standards., • Address patient complaints and service concerns promptly and identify recurring issues that may affect retention, reputation, or financial performance., • Maintain a culture of quality and safety through employee training, adherence to clinical protocols, safety reporting, and completion of required drills., • Perform site visits to each clinic in the assigned market at minimum twice per month or more frequently based on clinic performance and operational needs., • Champion Aspire’s culture and core values. Skills, Knowledge & ExpertiseKey Performance IndicatorsPerformance may be evaluated using metrics including, but not limited to: • Clinic revenue and revenue growth, • Performance against budget and forecast, • Operating margin or contribution margin, • Patient visits and new-patient volume, • Appointment and provider template utilization, • Patient access and appointment availability, • Treatment and procedure conversion, • Patient retention and treatment completion, • Labor expense and overtime, • Staffing productivity, • Supply and inventory expense, • Patient satisfaction and complaint resolution, • Employee turnover and engagement, • Clinical quality, safety, and compliance outcomesCompetencies:, • Financial and business acumen, • Ability to interpret clinic-level financial statements, budgets, forecasts, and performance reports, • Understanding of healthcare revenue, labor, expense, productivity, and profitability drivers, • Ability to identify financial and operational variances and implement corrective actions, • Ability to manage defined systems and processes, • Ability to manage, develop, motivate, and hold employees accountable, • Strong clinical and operational knowledge, • Data-driven decision-making and analytical problem-solving, • Proficiency with Microsoft Excel, Word, and PowerPoint, • Effective conflict-resolution and change-management skills, • Ability to manage multiple clinics, schedules, priorities, and operational nuances, • Effective written and verbal communication, • Ability to collaborate with providers and cross-functional support departmentsSupervisory responsibilities:, • Directly or indirectly supervises non-provider clinic employees and designated clinic-level leaders within the assigned market., • Recruits, selects, onboards, develops, coaches, and manages the performance of assigned employees., • Establishes clear individual and team performance expectations aligned with clinic and organizational KPIs., • Conducts regular one-on-one meetings, performance reviews, and documented coaching and corrective action as appropriate., • Ensures appropriate delegation, workflow ownership, and accountability across clinic teams., • Partners with Human Resources and regional leadership regarding employee relations, performance management, workforce planning, and succession planning., • Develops high-performing teams and identifies employees with potential for expanded responsibilities or advancement., • Maintain a consistent in-person presence throughout the assigned market, visiting clinics at a frequency appropriate to operational needs, with higher-frequency presence at clinics requiring additional leadership, performance improvement, training, or quality oversightRequired Education and Experience:, • Bachelor’s degree in business, healthcare administration, management, or a related field; equivalent combination of education and relevant experience may be considered., • Three to five years of progressive healthcare operations leadership experience, preferably including responsibility for multiple locations or departments., • Demonstrated experience managing leaders and achieving results through others., • Demonstrated experience with labor management, forecasting, operating expense management, budgeting, and performance improvement initiatives., • Experience managing both front- and back-office clinical operations, • Demonstrated experience improving revenue, productivity, patient retention, or operating margins, • Experience reviewing operational dashboards, financial reports, and key performance indicators, • Experience working directly with healthcare providers to facilitate clinical and business operations, • Experience with practice management and electronic medical-record systems, • Must have a valid driver's license, • Experience working with EHR or practice management systems (NextGen, Athena, Epic, or similar)Preferred education and experience:, • Experience in Allergy & Sinus Specialty, • Experience with NextGen EHRTravel required Frequent travel, up to approximately 50%, is required between assigned clinic locations and for company meetings or other business needs. Job Benefits • Quarterly bonus based off KPI's, • Medical, Dental and Vision Insurance, • Life Insurance, • Mileage Reimbursement, • Generous Paid Time Off and Paid Holidays, • 401(k) + Generous Employer Match, • Treatment Discounts, • Reward Program, • ...AND MORE!We are a collective unit of passionate people who have come together to reinforce our cause: curing patients who suffer from allergy and sinus problems. We take great pride in hiring enthusiastic, talented individuals who believe in our cause and want to grow our company and its employees. We recognize that we thrive and achieve advanced patient care because of our ever-growing team. We are better together and there has never been a better time to help make a difference! Aspire currently stretches among numerous clinics throughout Arizona, Colorado, Florida, New Mexico, and Texas, with plans for several more additions. Do not miss out on the lifetime opportunity to help Aspire scale up and reach more patients in more states.
Camareros
Oficina y Administración
Barista
Contabilidad y Finanzas
Cuidado de niños
Gerencia