Medical Receptionist
10 hours ago
Las Colinas, Irving
Primary Responsibility:
To support the provider by providing caring, personalized and efficient handling of patients,
medical records, supply management and other duties as assigned. In addition the medical
receptionist provides appropriate feedback to the medical team, follow-up information to
patients and correctly inputs data as required. The medical receptionist maintains all the
required certifications and skills necessary to function within the scope of the Policy and
Procedures. Key Position Responsibilities: Key Position Responsibilities: Key Position Responsibilities: Key Position Responsibilities:
Welcomes patients and visitors by greeting them, in person or on the telephone;
answering or referring inquiries.
Optimizes patients' satisfaction, provider time, and exam room utilization by efficiently
scheduling appointments.
Keeps patient appointments on schedule by verifying patient insurance benefits and
eligibility prior to the appointment; reminding patients of their appointment the day
before; registering and checking in patients in a timely manner; preparing necessary
documents for the visit; notifying provider of patients’ late arrival; rescheduling or
moving late arriving patients when necessary.
Comforts patients by anticipating patients' anxieties; answering patients' questions;
maintaining a clean and presentable front office and reception area.
Ensures availability of treatment information by filing and retrieving patient records.
Maintains patient accounts by obtaining, recording, and updating patient demographics
and insurance information in the electronic health records system.
Maintains accurate financial records by updating patient financial information; recording
and collecting patient charges; providing patients with receipts for payments.
Encourages patient compliance with preventive care by reaching out to patients and
reminding them when they are due for preventive exams and screenings.
Helps patients in distress by responding to emergencies.
Protects patients' rights by maintaining confidentiality of personal and financial
information per HIPAA regulations.
Understands and complies with OSHA and any other regulatory requirements.
Maintains operations by following FOFHC policies and procedures.
Assists in orientation of new personnel as directed.
Quickly learns and effectively uses our electronic health records system, Allscripts
Performs all other duties as trained and requested by provider and/or management