Assistant Community Director - Encantada Saguaro National Apts!
4 days ago
Tucson
Job Description Encantada Saguaro National ????HSL is Hiring: Assistant Community Director – Encantada Saguaro National Apts (Tucson, AZ) Join a locally owned company that’s been shaping Tucson living for 50 years. With 30+ communities and 10,000+ apartment homes across Arizona, HSL is looking for a motivated, service-driven leader to oversee operations, support residents, and inspire your onsite team. In this role, you’ll partner with the Community Director to oversee financial performance, resident relations, team support, and daily operations. You’ll manage AP/AR, maintain accurate accounting records, and assist with leasing as needed. The ideal candidate is a positive, proactive problem-solver who excels in a fast-paced, resident-focused environment and enjoys working collaboratively with both residents and team members. What’s In It for You • Bonus compensation: on-call bonuses, community performance-based bonus eligibility, referral bonuses, etc., • Employee lease rental discounts of 20% (excludes Encantada and Flin branded properties), • Comprehensive full-benefits package including:, • Paid vacation, personal, and sick time that accrues from day one, • Paid off-site and on-the-job training, • Medical plans (subsidized by HSL), Dental plans, Vision and Short-Term Disability, • Company paid benefits include Long-Term Disability, Group Life Insurance, Employee Assistance plan and 401k retirement plan with 50% match up to 3% of income, • Huge potential for career advancement:, • More than half of HSL’s current Assistant Community Directors, Community Directors, and Regional Asset Managers have been promoted from within, • Why choose a career with HSL:, • You will get the tools, training, and support needed to grow and get better, • Owner/Operators who make the decisions, not a third-party management company, • HSL is embedded in the local community; philanthropy and charitable giving is at our core #ItsAboutCommunity, • We strive to provide excellent service and living conditions for every resident The Assistant Community Director is primarily responsible for working with the Community Director to manage all aspects of the community and effectively compute, classify, and record numerical data to keep financial records complete as they pertain to staffing, leasing, marketing, and resident relations. In the Community Director's absence, the Assistant Community Director will assume all responsibilities of that position. While the following information should be considered a comprehensive description of this position, it should also be noted that some responsibilities might not be specifically addressed. Main duties for the Assistant Community Director will include: • Maintaining positive customer relations, • Greeting potential residents, showcasing the community, and utilizing closing techniques when engaging with prospects, • Handling inquiries or issues from prospects, residents, staff, vendors/suppliers, etc., • Possessing proficiency in all phases of the leasing process, resident retention/renewals, HSL policies, market conditions, and community features, • Maintaining accurate resident records including all rents, deposits, and application fees, • Supervising Leasing Team in accordance with HSL policies and all applicable laws, and responsible for training and managing assigned employees, • Assisting in collection of delinquent rent and issuing appropriate notices when necessary (i.e., late payments, eviction notices, NSF checks), • Ensuring all bank deposits are made immediately, • Participating in inspecting move-in/move-outs with residents and vacancies and processing all resident move-out paperwork, • Inspecting the community and common areas in accordance with HSL’s site standards and reporting any service needs to maintenance staff, • Handling service requests from residents and properly routing requests to maintenance for prompt processing, • Purchasing necessary office or community-related supplies and adhering to established budgeted guidelines, • Shopping competition and maintaining awareness of market conditions, competitive changes, and industry trends via monthly surveys, trade publications, professional organizations, and local associations, • Verifying quality and accuracy of outside advertising sources and providing trend report information as required, and where appropriate, contributing ideas to the Community Director for marketing the community and/or improving resident satisfaction, • Planning, conducting, and participating in resident-related events, functions, promotions, and coordinating all communications (i.e., resident email/newsletter), • Communicating effectively with vendors, contractors, and HSL stakeholders concerning work scheduling, billings, certificates of insurance, etc., • Organizing, maintaining, and updating all applicable reports, procedures, and paperwork, • Promptly and professionally reporting to the Community Director any changes, issues, updates, etc. affecting their community, the staff, or HSL, • Communication skills (both verbal and written) and strong interpersonal skills in order to develop personal connections with staff, vendors, prospective residents, current residents, and HSL stakeholders including the ability to:, • Communicate over the telephone and in-person with prospects, residents, vendors, corporate and resident staff, etc., • Function effectively in a sales, marketing, and customer service environment, • Identify issues, answer questions, and address concerns in a professional manner including effectively presenting information and responding to inquiries from groups of managers, clients, residents and the general public, • Read, analyze and interpret general business periodicals, professional journals, technical procedures, or governmental regulations, • Effectively present information to customers, clients, and other employees of the organization including speaking effectively before small groups, • Read and interpret documents, write short correspondence and memos, and compile routine reports and correspondence in a timely and accurate manner, • Add, subtract, multiply, and divide all units of measure, using whole numbers, common fractions and to compute rates, ratios, discounts, commissions, and bonuses, • Translate financial and legal real estate terminology into common language and interpret a variety of instructions in any form, • Solve practical problems and deal with a variety of variables in situations where only limited standardization exists, • Knowledge of and the ability to articulate legal procedures for evictions in local area, • Apply reasoning and logical thinking to define problems, collect pertinent data, establish facts, draw valid conclusions and initiate appropriate course of action, • Effectively convey ideas, images, and goals to a diverse group of people and personalities, • Basic bookkeeping, computer, internet, email, presentation, and typing skills, • 40-hour flexible work week, • Employee will be required to work a flexible work week, • Weekly schedule - Weekends are required, • High school diploma or GED equivalent, • 6 months to 1 year experience in property management, apartment leasing, community director positions, or a related field is preferred, • ARM, CPM or CAM designations are a plus, • Working knowledge of or experience with Section 8 housing, eviction law, Fair Housing mandates and other legal issues affecting property management, • Computer proficient in Windows, MS Office, Word, Excel, Outlook, Internet, • Experience with various property management software, such as YARDI, RentCafe and YieldStar is preferred, • Reliable transportation for use in business related tasks/duties as assigned, including a Valid driver’s license and current automobile insurance, • Incentives change often and not all positions or properties qualify for bonuses or additional perks; please speak with an HSL representative about current incentives and available promotions. HSL Asset Management LLC. Is an Equal Opportunity Employer and does not discriminate based on race, color, religion, national origin, sexual orientation, gender, pregnancy, age, disability, or any other protected classification under federal or state law. Reasonable accommodations may be made for persons with disabilities. HSL Asset Management LLC. emphasize a team approach and expects every person to perform any reasonable task or request that is consistent with fulfilling company objectives and will conduct all business in accordance with HSL Asset Management's policies and procedures, Fair Housing, Americans with Disabilities Act, and all other compliance laws pertaining to apartments. E-Verify Employer. Please note: Successful hiring will be based on passing a background check and drug screening as is required by HSL policy.
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