Pc jobs in Union City, New Jersey - Page 9Create job alerts

Job DescriptionJob description Job Title: Full time bilingual medical receptionist/ front desk (Mandarin/ Cantonese) Location: 339 Kings highway, Brooklyn, NY 11223 Working schedule: Mon, Tues, Thurs, Fri, and Sun 9am to 5:30pm Job Description: Responsible for patient scheduling/appointment Responsible for insurance benefit inquire Responsible for assorting files and answering phone calls Assist in insurance billing matters. Microsoft excel, word, and google sheet skills phone calls with insurance company Job Requirement: • High school degree required, • Meticulous, responsible, and enthusiastic, • Be able to communicate with patients/staff, solve problems independently, and multitasks., • Must have basic Office skills Language requirement • Mandarin / Fuzhou / Cantonese dialect, • English, • Must be able to work legally in the United States. Job Salary: Paid by hour Hourly rate commensurate with experience, between $ 17-$21 'Work Remotely No Job Type: Full-time Salary: $17.00 - $21.00 per hour Healthcare setting: • Outpatient, • Private practiceMedical specialties:, • Physical & Rehabilitation MedicineSchedule:, • 8 hour shift, • Weekends as neededEducation:, • Bachelor's (Preferred)Experience:, • medical office: 1 year (Required), • Computer Skills: 1 year (Required)Language:, • Mandarin (Required)Work Location: In person

Job Description:\n\nOnline Academic Coach (HigherEd, Remote, Part-Time) Instructional Connections, LLC is a comprehensive third-party provider of high-quality instructional support services for colleges and universities that offer fully online courses and degree programs. Institutions partner with Instructional Connections to support the delivery of their high-quality asynchronous online courses at an affordable cost. In the online course, students are assigned an Academic Coach, which may also be known as or referred to as a Teaching Assistant, Course Assistant, or Instructional Associate, depending on the program. We are currently working with over 50 US public and state universities across over 75 programs, and we expect to add several additional ones in the coming year. MORE ABOUT THE POSITION: Our Academic Coaches assist with the grading of assignments according to faculty instructions, monitor discussion threads, respond to inquiries and emails within 24 hours, monitor student engagement, provide online support, and regularly partner with the university faculty of record. Academic Coaches act as facilitators and graders, while the university faculty member is the instructor of record. Approximately 75% of the courses we support are accelerated, consisting of 5 to 9-week course cycles, and the programs offer fully online courses year-round, outside of traditional semester calendars, with 4 to 7 course term starts throughout the year. On average, an Academic Coach spends about 10-30 minutes per week, per student. However, this can vary based on the course level, subject area, specific course assigned, and the number of open-ended assignments involved. Academic Coaches who consistently complete coach assignments with positive feedback from their faculty will be considered for additional student loads or sections. Our objective is to prevent overextending a coach’s commitments to ensure their capacity to serve all assigned students effectively is not compromised. In the first assignment as an Academic Coach, the practical limit is around 50 students, with 30 being more typical. An experienced Academic Coach typically supports 75-90 students. A highly proficient coach with ample time may be assigned up to 120 students, but this is the upper limit. Compensation is calculated based on a per-student-per-course formula. Since we support all disciplines, course levels (undergrad, graduate, and doctoral), and courses from 5 to 16 weeks, specific per-student-per-course rates are not disclosed until an approved Academic Coach is assigned to a course by a Lead Coach. After submitting your application, if you are selected as a candidate to begin the first step in our vetting process, you will be scheduled for an Academic Coach Pre-Employment Screening (virtual interview) session. Invited participants should plan to dedicate 4 to 6 hours to the self-paced screening, which must be completed within one week (Monday to Sunday). The screening covers details about the role and expectations of an Academic Coach, reviews best practices in online education, explores various learning management systems (LMS), FERPA, and more. If a participant does not complete this screening within their scheduled week, they may request to be rescheduled for a future session. These sessions are offered twice each month, always starting on a Monday. After successfully completing the screening session and receiving a recommendation from the facilitator, you will move on to the next step in our vetting process—contracting. Being offered a contractor agreement depends on the successful completion of the background check. All Academic Coaching positions are considered part-time work as an independent contractor (1099). A complete "Contractor Package" is required and includes a comprehensive resume or CV, official transcripts or evaluations of foreign transcripts for all degrees earned (Bachelor’s, Master’s, Post-Graduate, and Doctorate), and all completed and signed onboarding documents (Signed Agreement, W-9, Direct Deposit, etc.). Once your contractor package is complete, your name will be added to our pool of vetted and qualified Academic Coaches who are ready and available for course assignments. Once in the pool, your resume will be accessible to our Lead Coaches for review and matching with potential assignments based on the credentials and experience requested by the university faculty in their coach request. Course assignments only become available as we receive Academic Coach Requests from our university partners for upcoming course starts. The need for new Academic Coaches mainly depends on student enrollments. All course assignments are not finalized until approved by the university and are coordinated with our Lead Coaches. We usually don't get reliable enrollment projections until about two weeks before a scheduled course start date. The new Academic Coach will receive a brief orientation to the assigned program and course. Course assignments are finalized close to the course start date and depend on several factors, including the area and level of graduate study, university approval, and student enrollment. Please carefully review the minimum requirements listed below before applying, as they are NOT negotiable; our university partners have set these criteria for any applicant to qualify for assignment. FOR BUSINESS PROGRAMS (Graduate-Level/Master's Degree): A minimum of a Master’s Degree in a business-related field, with at least 18 graduate-level credit hours completed in the specific course content area listed below, is REQUIRED. A Terminal Degree or actively pursuing a Terminal Degree is STRONGLY PREFERRED. Business degrees from AACSB or ACBSP-accredited institutions are strongly desired. Some experience in online higher education is a plus.Computer Science (Master’s Degree in Computer Science or a closely related area is REQUIRED)Data Analytics (Master’s Degree is REQUIRED, PhD or DBA preferred)Economics (Master’s Degree in Economics or a closely related area is REQUIRED)Finance (Master’s Degree is REQUIRED, PhD or DBA strongly preferred, CFP preferred)Information Technology Mgmt (Master’s Degree is REQUIRED)Digital & Social Media Marketing (Master’s Degree in Digital Marketing or a closely related area is REQUIRED) FOR COMPUTER SCIENCE PROGRAMS (Graduate-Level/Master's Degree):A minimum of a Master’s Degree in Computer Science or Information Technology related field with at least 18+ graduate-level credit hours completed in the specific course content area listed below is REQUIRED—3 to 5 years of industry experience in the field.Computer Science (Master’s Degree is REQUIRED)Computer/Software Programming (Master’s Degree is REQUIRED, experience in PYTHON strongly desired)Cybersecurity/IT Security (Master’s Degree is REQUIRED)Data Analytics/Quantitative Analysis with PYTHON experience (Master’s Degree REQUIRED, PhD or DBA may be preferred)Health Information Management/Health Informatics (Master’s REQUIRED, RHIA or RHIT is preferred)Information Technology Mgmt (Master’s Degree is REQUIRED) FOR NURSE PRACTITIONER PROGRAMS (Graduate/MSN/Post-Graduate Level):A current and valid RN license and a conferred Masters of Science in Nursing (MSN) or greater is required. However, a PhD in Nursing or DNP (doctorate/terminal degree) is strongly preferred for all MSN, Post-Grad NP, and DNP programs. NP candidates must be Board Certified; see below for specific area(s) of need. Nursing degrees must be from ACEN or CCNE-accredited institutions. A minimum of 3 years of nursing practice experience is required; prior teaching experience (trainer, clinical, preceptor, face-to-face, or online) is preferred.Adult-Gerontology Acute Care/Primary Care Nurse Practitioner [AGACNP-BC/AGPCNP-BC] (min. MSN in NP REQUIRED with NP License (APRN) and board certification with prescriptive authority)Pediatric Acute Care/Primary Care Nurse Practitioner [CPNP-PC/CPNP-AC] (min. MSN in NP REQUIRED with NP License (APRN) and board certification with prescriptive authority)Psychiatric Mental Health Nurse Practitioner [PMHNP] (min. MSN in NP REQUIRED with NP License(APRN) and board certification with prescriptive authority) FOR HEALTH SCIENCES/SERVICES PROGRAMS (Graduate/Master's Degree)A minimum of a Master's Degree with at least 18+ graduate-level credit hours completed in the specific course content area listed below is REQUIRED. Experience in online higher education is preferred. A doctorate/terminal degree may be preferred in some areas or for specific courses.Health Information Management/Health Informatics (Master’s REQUIRED, RHIA or RHIT is preferred)Human Nutrition/Dietetics (Master’s Degree in Nutrition or Dietetics REQUIRED)Radiologic Sciences (Master’s Degree is REQUIRED, with a valid Radiology Tech or other closely related Licensure/Certification)Respiratory Therapy (Master’s Degree is REQUIRED, with a valid Respiratory Therapy Licensure/Certification FOR OTHER DISCIPLINES (Undergraduate and/or Graduate Level):A minimum of a Master’s Degree with at least 18 graduate hours in the specific course content area listed below is REQUIRED; this does NOT include any undergraduate courses or credit hours. A Master's in Education or Teaching (MEd, MAT, etc.) is NOT suitable, as a Master's Degree in the specific content area is REQUIRED. Some experience in online higher education is preferred. A doctorate or terminal degree may be preferred in certain fields or for specific courses.Communication Studies (Master’s Degree in Communications or other closely related fields, experience teaching Business Communications or Business Writing in an online format is desired)Geology/Geography/Geographic Information Science (GIS)/Geospatial Intelligence (Master's Degree in GIS or closely related REQUIRED)Philosophy (Master’s Degree in Philosophy, Humanities, or other closely related field is REQUIRED)Statistics (Master’s Degree in Statistics or closely related area REQUIRED, experience in statistical modeling and analysis)Media/Motion Pictures/Film Studies (Master’s Degree in Media/Motion Pictures/Film Studies or other closely related field is REQUIRED) Please carefully review the minimum requirements listed above before applying, as they are NOT negotiable; our university partners have set these criteria for any applicant to qualify for assignment. We will evaluate educational degrees and certifications for qualification and consideration. Applications that do not meet the stated minimum requirements will not be reviewed or contacted. These virtual positions do not require residency in a specific city or state; however, all applicants must either be a U.S. citizen or possess a valid and current work authorization (EAD) from the U.S. Citizenship and Immigration Services (USCIS - ). Applicants for employment in the U.S. must possess current and valid work authorization that does not now or in the future require any sponsorship or other support/documentation of a visa for employment authorization (EAD) in the United States with Instructional Connections (i.e., H1-B visa, F-1 visa (OPT), TN visa, or any other non-immigrant status). Thank you; we appreciate your interest. \n\nCompany Description:\n\nInstructional Connections, LLC (IC) was established and incorporated in 2010. We are an independent, third-party provider of high-quality instructional support services to colleges and universities in the United States that offer online courses and degree programs. Higher education institutions partner with Instructional Connections to support the delivery of their high-quality asynchronous courses and programs, meeting the needs of growing enrollments and scaling their online offerings. Our Academic Coaches provide instructional support within the online courses, operating under the direction of the faculty. The Academic Coach may sometimes be referred to by a different title for various programs at the university's discretion, such as Teaching Assistant, Course Assistant, Instructional Associate, etc.\n\nWe currently work with 50+ public and state universities across the United States, supporting over 75 programs in various disciplines and subject areas, including Business (MBA, MAcc, MFin, MIS, MPA, etc.), Nursing (RN-BSN, MSN, NP, etc.), Health Sciences (MPH, MHA, MHS, etc.), Education (MAT, MEd, EdS, etc.), Computer Science (MCS, MSCS, MIT, etc.) and Criminal Justice.\n\nSometimes, we may be asked to help an institution in finding instructors, adjuncts, observers, and other educational professionals strictly on a limited, as-needed basis. \n\nAn Equal Opportunity Employer - M/F/D/V\n\nInstructional Connections, LLC provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, Instructional Connections, LLC complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.\n\nInstructional Connections, LLC, expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Instructional Connections' employees and contractors to perform their job duties may result in discipline up to and including discharge.Instructional Connections, LLC (IC) was established and incorporated in 2010. We are an independent, third-party provider of high-quality instructional support services to colleges and universities in the United States that offer online courses and degree programs. Higher education institutions partner with Instructional Connections to support the delivery of their high-quality asynchronous courses and programs, meeting the needs of growing enrollments and scaling their online offerings. Our Academic Coaches provide instructional support within the online courses, operating under the direction of the faculty. The Academic Coach may sometimes be referred to by a different title for various programs at the university's discretion, such as Teaching Assistant, Course Assistant, Instructional Associate, etc.\r\n\r\nWe currently work with 50+ public and state universities across the United States, supporting over 75 programs in various disciplines and subject areas, including Business (MBA, MAcc, MFin, MIS, MPA, etc.), Nursing (RN-BSN, MSN, NP, etc.), Health Sciences (MPH, MHA, MHS, etc.), Education (MAT, MEd, EdS, etc.), Computer Science (MCS, MSCS, MIT, etc.) and Criminal Justice.\r\n\r\nSometimes, we may be asked to help an institution in finding instructors, adjuncts, observers, and other educational professionals strictly on a limited, as-needed basis. \r\n\r\nAn Equal Opportunity Employer - M/F/D/V\r\n\r\nInstructional Connections, LLC provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, Instructional Connections, LLC complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.\r\n\r\nInstructional Connections, LLC, expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Instructional Connections' employees and contractors to perform their job duties may result in discipline up to and including discharge.

Job DescriptionJob Overview We are currently seeking a full time Level I/II Desktop Support Engineer with 2-3 years of extensive hands-on experience with the following: PC, Mac and Printer break/fix. Responsibilities • Provide phone support and on-site remediation for workstation issues, • Troubleshooting and resolving customer system problems across a broad range of technologies, • Provide onsite installations of new software and upgrades, • Provide installation of service Packs and security updates, • Provide onsite support and installations to clients, • Provide Desktop support including analyzing and resolving end-user issues, • Provide printer troubleshooting Skills & Experience, • Knowledge of MAC and Windows operating systems and desktop applications, • Experience with installing, configuring, and administering a broad range of technologies, • Reliable, who can work with little to no supervision, • Excellent written and verbal communication skills, • Knowledge of Cisco Phone Systems a plus Powered by JazzHR OLUSueZj8n

Job Description About Atria: Atria is a membership-based preventive health care practice delivering cutting-edge primary and specialty care from the comfort of your home, at our practices in Palm Beach and New York, or wherever you are in the world. We bring together a multidisciplinary team of renowned, in-house physicians to provide proactive, preventive, and precision-based care for Atria members and their families. We aim to optimize the lifespan and healthspan of all our members through meticulous screening and tailored interventions to prevent, reverse, or manage all major chronic diseases. Each member’s care is led by a dedicated Chief Medical Officer who collaborates on your behalf with specialists in cardiology, neurology, pediatrics, gynecology, endocrinology, performance and movement, and more. Our exceptional clinicians also work closely with the 60+ members of the Atria Academy of Science & Medicine, top experts in their respective fields who are available for rapid consults, support, and referrals. Overview: We are seeking a highly motivated and detail-oriented Staff Accountant to join our team. The ideal candidate will be responsible for managing accounts payable processes, identifying opportunities for process improvements, and ensuring accuracy and efficiency in financial transactions. This role requires a strong understanding of accounting principles, exceptional organizational skills, and a proactive mindset to enhance our financial operations. Responsibilities: • Accounts Payable Management:, • Process invoices to appropriate ledger accounts, departments, and locations for proper allocation and approvals, in a timely manner and ensure adherence to company policies and procedures., • Maintain vendor profiles, ensuring accuracy of vendor information, including contact details, appropriate documentation, and payment terms and instructions., • Respond promptly and professionally to vendor inquiries and discrepancies, resolving issues effectively and efficiently., • Prepare vendor payments, including checks, ACH payments, and wire transfers., • Prepare year-end 1099s to appropriate vendors, in compliance with tax guidelines and deadlines., • Credit Card and Expense Report Management:, • Administer corporate credit card program, including issuance of cards to employees and monitoring spend limits in accordance to company policy., • Process and reconcile credit card and expense report transactions, obtaining support from employees to ensure accurate coding and documentation., • Assist employees with expense report submissions and provide guidance on company’s T&E policies and procedures., • Process Improvements:, • Identify opportunities to streamline accounting processes and enhance efficiency., • Collaborate with cross-functional teams to implement process improvements and automation solutions., • Conduct regular reviews of existing procedures, recommending adjustments to optimize workflow and reduce errors., • General Accounting Support:, • Assist in month-end close processes, including journal entries, accruals and reconciliations., • Prepare various financial reports, such as aging reports and expense variance analyses., • Contribute to budgeting and forecasting activities by providing insights and supporting documentation as needed., • Assist with external audits by providing documentation and support. Requirements Qualifications: • Bachelor's degree in Accounting, Finance, or related field., • CPA certification or progress towards certification is a plus., • 2+ years of experience in accounting roles., • Strong understanding of accounting principles and practices., • Proficiency in accounting software (e.g., QuickBooks, Sage, NetSuite) and MS Excel., • Meticulous attention to detail and accuracy., • Proactive mindset with a continuous improvement orientation., • Ability to communicate effectively and collaborate with cross-functional teams., • Strong organizational and time management skills. At Atria, we are proud to offer every member of the Atria team: • Excellent health and wellness benefits, 100% paid by Atria effective date of hire, • Flexible Time Off, • 401k contributions and 4% match starting after 6 months, • Opportunity to participate in continuing medical education programs for maintenance of Continued Medical Education and CEUs for professional licensure, • Fitness Perks including Wellhub +, • Time to give back and make an impact in underserved communities Atria is proud to be an equal opportunity employer. We do not discriminate against any employee or applicant on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law. Atria believes that diversity and inclusion among our team is critical to our success, and we seek to recruit, encourage, and retain the most talented people from a diverse candidate pool.

Job DescriptionJob description Nail Technician Job Description Job Summary We are seeking a skilled and passionate Nail Technician to join our dynamic team. The ideal candidate will possess a strong understanding of nail care techniques and trends, along with exceptional customer service skills. As a Nail Technician, you will be responsible for providing high-quality nail services while ensuring a clean and welcoming environment for clients. Your expertise in various nail treatments and ability to connect with customers will be key to enhancing their overall experience. Responsibilities • Perform a variety of nail services including manicures, pedicures, and nail enhancements., • Apply knowledge of color theory to recommend suitable nail colors and designs to clients., • Maintain high standards of sanitation and cleanliness in accordance with health regulations., • Provide excellent customer service by actively listening to client needs and preferences., • Educate clients on proper nail care and maintenance techniques., • Upsell additional services such as hair extensions, eyelash extensions, or body waxing when appropriate., • Assist in retail sales by recommending products that complement the services provided., • Stay updated on the latest trends in nail care and beauty treatments., • Strong knowledge of cosmetology principles related to nail care., • Excellent communication skills to effectively interact with clients and colleagues., • Familiarity with dermabrasion techniques is an advantage., • A commitment to maintaining sanitation standards within the workspace. Join our team as a Nail Technician where your skills will be valued, and your passion for beauty will shine! Pay: $25.00 - $29.00 per hour Expected hours: 35 – 40 per week Benefits: • 401(k), • 401(k) matching

Job Description Long Island based CPA office is looking for a Fulltime\Part time Tax Accountant. Responsibilities: Monthly and Annual Financial Closings Tax Return Preparation- Forms 1065, 1120S and 1040 Sales Tax and Payroll Tax Returns Preparation Administrative Responsibilities Client Responsibility Qualifications: 2+ years tax experience with closings and tax return preparation(Forms 1120S, 1065 and 1040) Working Knowledge of Quickbooks and Microsoft Office(Excel) Up to date with current tax laws Experience with Lacerte Tax Software a plus Must be able to work independently. Company DescriptionCPA firm with business, and individual clients. Focus of work is primarily tax oriented.CPA firm with business, and individual clients. Focus of work is primarily tax oriented.

Job Description The Specialist, Technical Support provides day-to-day technical support to the Information Systems department. Essential Duties and Responsibilities Typical responsibilities include, but are not limited to, the following: • Install, configure, repair and replace PCs, • Install, configure, repair and replace telephones, • Configure basic network interfaces on various devices, • Troubleshoot basic networking issues, • Configure Avaya to include adds, moves and changes., • Provide technical assistance as required, • Knowledge of PC architecture, • Good understanding of how all subsystems work in a PC and interact with each other, • Good working knowledge of networking and basic TCP/IP configurations, • Knowledge of Windows 7 & Windows 10, • Basic electronics knowledge, • Good understanding of Avaya phone systems to include adds, moves an changes, • Ability to work on new equipment and devices without formal training, • Ability to manage a varied workload and meet deadlines, • Must be punctual and reliable, • Strong interpersonal skills, • Must be able to work collaboratively with lawyers and staff, demonstrating strong teamwork and a positive attitude, • Excellent written and verbal communication skills, • Bachelor's degree or equivalent military experience, • Previous experience with extensive focus on PCs on a network in a medium to large corporate environmentCompany DescriptionThe ambition of RennerBrown is to provide the resources and opportunities necessary to attract, train, and retain our associates to ensure they fulfill our quality commitment to our clients. We provide IT solutions in NYC, NJ, Pa and beyond, and valuing quality above quantity will continue to make RennerBrown the premium choice for resources and opportunities: “our people deliver quality to our clients.”The ambition of RennerBrown is to provide the resources and opportunities necessary to attract, train, and retain our associates to ensure they fulfill our quality commitment to our clients. We provide IT solutions in NYC, NJ, Pa and beyond, and valuing quality above quantity will continue to make RennerBrown the premium choice for resources and opportunities: “our people deliver quality to our clients.”

Job Description General Summary We are currently seeking an experienced IT professional to handle desktop support incidents and service requests submitted by users across our organization. As a Service Desk Analyst, you will be responsible for installing and troubleshooting all hardware, software, and network related equipment. Though some work may be done remotely, there is a heavy emphasis on deskside and onsite support as issues assigned are escalated from our Level 1 call center. Essential Job Functions/Responsibilities: • Customer Satisfaction: Maintain high level of customer service by receiving and handling all tangible issues in a courteous professional manner., • Incident and Service Management: Handle assigned Service Desk incidents or service requests. Escalate and collaborate with our other internal IT groups such as Network, Infrastructure, and Applications accordingly., • Asset Management: Maintain inventory of computer equipment during the process flow of new hire, transfer or termination requests., • Knowledge Management: Actively participate in the development and documentation of the technical and public Knowledgebase and Training. Qualifications: • Bachelor’s degree in computer science or information systems., • 3-5 years minimum experience in a related IT position (Service Desk/Deskside Support, Systems Administrator, etc.), • Excellent customer service skills and ability to maintain a high level of customer satisfaction, • Outstanding verbal and written communication skills, • Strong knowledge of Windows operating system, • Strong knowledge in Microsoft Office 365 applications, • Strong knowledge in mobile platforms (Android and Apple iOS), • Knowledge of network hardware and concepts (switches, routers, TCP/IP, DNS, WAN, LAN, SMTP, SMB, VOIP), • Experience with Azure, Active Directory, Exchange, and Teams, • Experience using any kind of incident management systems (ServiceNow (preferred), BMC Footprints/Remedyforce, HEAT), • Experience with Citrix Workspace and supporting thin clients in a Citrix environment, • Familiarization with PC imaging and deployment processes (Image, Inventory, Deploy, User Orientation), • Experience working in a corporate environment including supporting C-level executives, • Experience managing or taking team lead on IT related projects, • Maintain a clean, neat, and organized environment in our offices, • Must be self-motivated and reliable

Job DescriptionBenefits: • Flexible schedule, • Opportunity for advancement Are you a hands-on I.T. or Telecom professional looking for something beyond the desk? AMG Tech Support is seeking skilled, driven technicians to support our growing national client base. This role goes far beyond basic helpdesk tasks one day you might be installing an operating system, the next you're drilling through walls and running structured cabling across entire buildings, or terminating a 66-block. If you're the kind of person who thrives in the field and loves the variety that comes with every job site, this opportunity is for you. Job Responsibilities • Perform a wide range of technical tasks including but not limited to:, • OS installations, hardware diagnostics, and software setup, • Structured cabling (including drilling, running, and dressing cables), • Telecom work (punch-downs, demarc extensions, etc.), • Work independently across various environments: retail, medical, restaurant, and corporate, • Maintain a high standard of professionalism with clients, • Be on call and ready to respond to service requests within your territoryPreferred Skills & Experience, • PC and printer troubleshooting experience (a strong plus), • At least 1 year of I.T. or Telecom experience, and one of the following:, • A+ Certification, • Network+ Certification, • OR 5+ years verifiable field experience in I.T./TelecomRequired Equipment & Qualifications, • Reliable personal vehicle (Public transportation not accepted), • Valid drivers license, • Must have a standard set of tools for basic I.T. and networking tasks (e.g., screwdrivers, cable testers, crimpers)., • Laptop with Ethernet port, • Smartphone with mobile hotspot, • Ability to accept job assignments based on your availability; being on-call 24/7 is a strong advantage., • Punctual, courteous, and presentableCompensation & Perks, • Paid hourly while on site, • 1099 contractor position, • Travel pay included (based on time travel; approx. 80-mile radius from home), • App-based tracking for job time and travel, • Exposure to new and exciting technologies and clients, • Opportunity to expand your skills and industry knowledgeAbout AMG Tech Support AMG is a trusted provider of I.T. and Telecom solutions to professional offices, medical facilities, restaurants, and retail operations nationwide. We specialize in structured cabling, point-of-sale configurations, and network infrastructure. Our mission is to deliver reliable, scalable, and efficient I.T. services that help our clients stay competitive and connected. Ready to take your I.T. career to the next level? Apply today and join a team that values flexibility, skill, and drive.

Job Description PRIMARY FUNCTION/PURPOSE: As a System Engineer, specializing in Help Desk Support, this individual will be responsible for providing technical assistance and resolving IT-related issues to ensure the smooth functioning of the organization's IT systems. Provide day-to-day on-site and out of the field service support to internal program staff and Management Team. Assist end-users with hardware and software problems, perform system maintenance tasks, and collaborate with other IT teams to deliver effective solutions. The role requires strong technical expertise, problem-solving skills, and excellent communication abilities. Provide support to staff on all agency supported applications. Troubleshoot, determine source, and advise on appropriate action. MINIMUM QUALIFICATIONS • Bachelor’s degree in computer science, Information Technology, or a related field, • 3+ years of experience implementing and maintaining Microsoft 365 solution, Exchange Online, MS Teams, and/or Azure AD preferred, • Proven experience as a system coordinator or similar role, preferably supporting projects across multiple sites or locations, • Proven experience in providing technical support and troubleshooting IT issues, • Strong knowledge of operating systems (Windows, macOS, Linux), hardware components, and software applications, • Familiarity with IT security concepts and best practices, • Excellent communication and interpersonal skills to interact with end-users and team members effectively, • Ability to prioritize and handle multiple tasks simultaneously while maintaining attention to detail, • Certification in relevant IT disciplines (e.g., CompTIA A+, Microsoft Certified Solutions Associate (MCSA), etc.) is a plus, • Ability to offer high level desktop support in an enterprise environment, • Experience working in Social Services Sector either Government or Non-profit preferred, • Possess exceptional problem solving and interpersonal skills along with excellent organization skills, • The ability to develop processes to improve workflow as well as to pay attention to details; Ability to multi-task effectively and meet deadlines in a fast-paced environment, • Ability to work independently with strong sense of focus, task oriented and nonjudgmental; Must have excellent written and oral communication skills ESSENTIAL DUTIES AND RESPONSIBILITIES • Provide first-level technical support to end-users via phone, email, or in-person and address their IT-related queries and issues promptly, • Troubleshoot and resolve hardware and software problems related to desktops, laptops, peripherals, and network connectivity, • Collaborate with other IT teams and vendors to escalate complex issues and ensure timely resolution, • Provides support of Microsoft 365/Azure AD, • Provides system administration for Windows Server OS 2012 through 2019, Microsoft Active Directory 2016 Microsoft Active Directory 2016, or greater, • Install, configure, and update software applications, operating systems, and drivers on end-user devices, • Maintain and update documentation related to help desk procedures, system configurations, and issue resolutions, • Assist in the implementation and maintenance of IT security measures, including antivirus, firewalls, and access controls and report potential threats and issues, • Conduct system performance analysis, identify areas for improvement, and implement solutions to optimize system efficiency, • Participate in user training sessions to enhance their understanding of IT systems and prevent recurring issues, • Monitor IT infrastructure and perform routine maintenance tasks to prevent system downtime, • Responsible for assisting end users by trouble shooting and resolving help desk tickets, providing user support, coordinating employee onboarding and offboarding and other projects, • Provide onsite and remote support to end users for the Desktop (PC, peripheral, Operating System and Applications, • Traveling around NYC to program sites, often with equipment, • Monitor the performance of the agency’s desktop infrastructure and make suggestions for improving efficiency, • Maintaining an inventory of installed software, managing software licensing, and creating policies and procedures for upgrades, • Must be able to lift desktops, laptops, monitors, printers, and other IT related equipment, • Attend meetings, training, and conferences regarding changes in MIS technology to stay abreast of the latest developments and remain technically competent at all levels of data processing, • Other duties as assigned OTHER REQUIREMENTS (including Physical Demands) • May be required to work long hours and a varied schedule, • Traveling throughout various locations in the New York City area, • Lifting and moving objects weighing up to 30 pounds several times a week, • Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions EEO Statement – Children’s Rescue Fund is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, gender identity, sexual orientation or protected veteran status.

Job Description Our client is looking for a highly responsible professional and technical resource. The ideal candidate will provide maintenance of the computer desktop environment by analyzing requirements, resolving problems, installing hardware and software solutions, and supporting the internal IT Helpdesk. You will be responsible for the administration and internal support of the Company’s PCs, printers, servers, and related equipment. Tasks include end user support, license tracking, performing PC maintenance, upgrades, configurations, assisting with the integrated network and VMware Server Farm (vSphere & Horizon View) hardware. Responsibilities: • Take ownership of users issues reported and see problems through to resolution, • Research, diagnose, troubleshoot and identify solutions to resolve customer issues, • Ensure proper recording and closure of all issues, • Document knowledge in the form of knowledge base tech notes and articles, • Monitor Service Desk for tickets assigned to the queue and process based on priority, • Maintain inventory of all equipment, software and software licenses, • Document internal procedures, • Assist with onboarding of new users, • Utilize and maintain the helpdesk tracking software, • Report issues to the Service Desk for escalation, • Assign users and computers to proper groups in Active Directory, • Perform timely VDI and software upgrades as required, • Proven record of managing time and priorities effectively, • Identify and escalate situations requiring urgent attention, • Proven ability to manage multiple troubleshooting tasks simultaneously while maintaining the quality of results, • Inform management of recurring problems, • Able to configure VPN and server/client-side hardware and software, • Highly skilled in installing, and troubleshooting computer hardware, and applications., • Well-versed in installing windows, software, applications, antivirus, and patches., • Expert user of Microsoft Office Applications (Word, Excel, and PowerPoint), • Able to configure VPN and server/client-side hardware and software, • Provide Application installation and troubleshooting of VMware suite of products, provisioning servers, desktop delivery control, and virtual desktop images/target devices., • Provides support and assistance to Network & System Engineer(s). Assist in ensuring compliance with security policies and procedures. Responds to escalated requests for technical assistance., • Troubleshoot manage and resolve Help Desk tickets/issues related to technical support, hardware, software, and the network, • Associate’s or Bachelor’s degree from a four-year college preferred., • 4 or more years of relevant experience., • Strong communication, interpersonal, and analytical skills., • Able to work in a fast paced changing environment., • Experienced in Windows 7/8/10 operating systems., • Ability to follow processes and escalate issues consistently., • Ability to multitask and strong problem resolution skills., • Printers experience and knowledge (Laser, Desktop, Network, etc.,), • Proficiency in the operation and use of personal computers, utilizing word processing, spreadsheet, and database management software programs (e.g., Microsoft Office Suite, Word, Excel, PowerPoint, etc.), the Internet browser, websites, and e-mail systems., • Ability and desire to provide excellent service to all internal users., • Bank protocols, policies, and procedures knowledge., • Familiarity with TCP/IP, IPSEC, Linux and networking concepts preferred., • Ability to remain calm and effective in high-pressure situations. · Windows 2008 / 2012 administration experience · Exchange 2010 / 2013 administration experience · Networking including switching and routing · Experienced with VMWare View Company DescriptionThe ambition of RennerBrown is to provide the resources and opportunities necessary to attract, train, and retain our associates to ensure they fulfill our quality commitment to our clients. We provide IT solutions in NYC, NJ, Pa and beyond, and valuing quality above quantity will continue to make RennerBrown the premium choice for resources and opportunities: “our people deliver quality to our clients.”The ambition of RennerBrown is to provide the resources and opportunities necessary to attract, train, and retain our associates to ensure they fulfill our quality commitment to our clients. We provide IT solutions in NYC, NJ, Pa and beyond, and valuing quality above quantity will continue to make RennerBrown the premium choice for resources and opportunities: “our people deliver quality to our clients.”

Job Description Are you a true marketing nerd with a passion for social media advertising? Do you love building new things with a team motivated to win? Then you may be the Senior Social Media Strategist of our dreams! Abe is a specialized consultancy focused exclusively on social media advertising. We are a hub for innovative strategies, helping clients leverage the full power of LinkedIn, Meta and more to reach, engage, and convert their target audiences. If you're ready to be part of something bold and transformational, this is the role for you! We have experienced significant growth over the last few years and have stayed true to our culture, the best idea wins. We’re future-focused and are looking for the right Senior Strategist with a growth mindset to join our evolving team! We use Customer Generation (a marketing methodology developed by us) which focuses on SQLs and Customers instead of traditional metrics like MQLs). This role reports to the Associate Director and is a crucial part of the social media team. This role has a unique opportunity to be on the ground floor of a fast-growing specialty agency. The Account Strategist, LinkedIn Advertising works directly with our mid-market and enterprise clients and runs point on communicating results, creating custom strategies, and executing Paid Media deliverables. In this role, you will gain experience creating high-performing LinkedIn strategies for B2B businesses. Roles & Responsibilities * Oversee and lead a collection of Social Media accounts * Serve as direct support to client contacts * Weekly communication with any vendors or operational partners to ensure we're aligned on tasks being assigned, work quality, and any improvements we can make to that dynamic * Build strategies for clients each quarter * Have the ability to create, maintain, and optimize budgets for paid media campaigns * Deeply understand client positioning and unique value propositions * Confirm lead routing is accurate within a CRM * Responsible for personal productivity and utilization * Work directly with Associate Director to ensure internal and client goals are being achieved * Understand the value of Programmatic campaigns * Drive cross-sells, upsells and referrals via client relationships and professional network * Execute and optimize advertising campaigns within LinkedIn including ad copywriting, TAM development, and targeting to maximize ROI What You Offer * 2+ years experience working at a performance/digital marketing agency, with hands-on experience supporting B2B clients * Deep expertise across paid social advertising campaigns, specifically LinkedIn Ads * Understanding of different Ad Units within the LinkedIn Platform such as conversation ads, document ads, ctv and more * Proficiency in using advertising platforms and tools such as LinkedIn Campaign Manager, Zoominfo, 6Sense, and more * Strong understanding of Paid principles, including keyword research, ad copywriting, bid management, and campaign optimization * Ability to analyze campaign performance data using tools like Google Analytics, GA4, Excel, or other analytics platforms to make data-driven decisions and optimize campaign performance * Ability to drive results and measure via OCT * Experience with audience segmentation by tier, job title etc. * Proven and measurable success with mid-market or enterprise accounts * Ability to translate and articulate strategy and tell stories with data * Equal parts competitive and curious; you’re a true problem solver * You live on the cutting edge of the industry, always looking for opportunities to grow and share * Ability to organize, prioritize and manage multiple projects simultaneously * You’re quality-obsessed and have not lost your soul for advertising * Travel to visit clients approximately once per year, per client or as needed What Success Looks Like * You encompass our core values through every interaction; internally and externally * Effectively manage approximately five mid-tier and enterprise accounts * Meet and exceed department level KPIs, such as client growth and goal attainment. Your core KPIs will be client NSMs (North Star Metrics) and Client Satisfaction scores * Build client trust and relationships that create consistent renewals * Cross-sell services that align with client goals and objectives * Clearly communicate results with client point of contact and executives * Exceptional decision making, as it relates to strategic direction for accounts Benefits * 🏠 We have a set living wage at Abe; The annual base salary range for this position based in the United States is $70,000- $80,000 USD. This salary range is an estimate, and the actual salary may vary based on Abe's compensation practices, job related skills, and depth of experience. * 🙏 Medical, dental, vision plans, disability, and life insurance coverage for you and your family that fit your lifestyle * Including a 100% employer-paid plan for you and a 50% employer contribution for your dependents * Benefits to Support the Whole Person: * 🧠 Mental - Access to certified therapists through Spring Health, membership to Headspace * 💪 Physical - Physical therapy through Omada, fertility support through Carrott, thousands of Aaptiv virtual workouts, complimentary One Medical membership for primary and virtual care * 🛫 Time Off - Unlimited PTO (2-week minimum), Paid Company Holidays, Your Birthday Off, End of Year Recharge (Closed December 24 - January 1), Paid Parental Leave * 💰 Financial - Traditional and Roth 401(k) with a 3% company match * 🌟 Bonus - Annual bonus based on tenure, which scales in total amount over time Work Environment Requirements As a remote-first company, you’ll have the ability to work from anywhere in the US, with the option to enjoy our state-of-the-art offices in Irvine, California. For some positions, as posted, we will accommodate global opportunities where we have established businesses, including Canada, the UK, and Australia. For global locations, you must have established and current work authorization and permanently reside in that country. This role has the opportunity to operate 100% virtually from your home office. We primarily collaborate with our colleagues through virtual meetings (Zoom), and Slack. In this role, you will be required to operate a laptop computer (PC or Mac available), computer software platforms, and other office productivity tools as necessary. Due to the nature of this role, you must be able to remain stationary for extended periods, must be able to observe and interpret written and/or verbal communication, must have reliable internet access, and a professional background. To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential job functions. If you require reasonable accommodations in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, direct your inquiries to . Additional Information At Abe, one of our core values is People First. We’re committed to fostering a more diverse and inclusive culture in the digital landscape. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. #LI-JA1

Job DescriptionSalary: $40,000 - $60,000 Premier Managed IT Service Company that delivers IT products and services to small businesses in the United States is looking to add an experienced, on-site Help Desk Engineer in New York for one of our clients. This position will provide growth opportunities to other senior technical client-facing roles of our firm and requires a proactive, hard-working individual with a can-do attitude and the ability to wear multiple hats in a fast-paced environment. We are looking for the best and brightest to join our growing team. We demand people who: • Care about our clients, • Are passionate about what they do, • Are team players, and willing to help other team members, • Believe in doing things right the first time, • Are dedicated to continual improvement, • Embody positivity Everyday Duties • Respond to incoming calls and e-mails regarding information technology problems, using help desk software., • Perform hands-on fixes at the desktop level, including installing and upgrading software, installing hardware, and configuring systems and applications, • Perform basic network administration tasks, such as setting up new user accounts and granting access to network resources., • Communicate with third-party support and PC equipment vendors., • Identify and learn appropriate software and hardware used and supported by the organization., • Provide superior service and customer support, • Diagnose and perform on-site installations, repairs, maintenance, and tasks Qualifications • Previous help desk experience, • Good interpersonal skills, with a focus on rapport-building, listening, and questioning skills, • Highly self-motivated and directed, • Ability to effectively prioritize and execute tasks, • Experience with Windows desktop and server operating systems, including Windows 2016-2022 and Windows 10 - Windows 11, • Experience with Mac OS X Configuration and troubleshooting, • Knowledge of Microsoft Active Directory, • Knowledge of computer hardware, • Good understanding of the organization's goals and objectives, • Experience working in a team-oriented, collaborative environment, • Ability to absorb and retain information quickly, • Ability to present ideas in user-friendly language, • Proven analytical and problem-solving abilities, • Customer service orientation, • Ability to conduct research into a wide range of computing issues as required Education Requirements: Bachelor's degree Preferred Certification Requirements: • A +, • Network +, • Microsoft certifications a plus Job Type: Full-time/ On-Site Salary + Benefits: • $40,000.00 - 60,000.00 /year Some of Our Benefits include • Paid Time Off (PTO), • Access to 401K with match, • Subsidized individual & family health, dental, and vision insurance plans, • Ongoing company-funded professional development & education allowances, • Much more! Must Complete the company Assessment to be considered for hire: #ZR

Job Description Exciting Opportunity for Technical Staff: Join Our Team for a Major Financial Institution's New Global Headquarters! Are you a dedicated and skilled technical professional looking for an exciting long-term project? We are building a team to work on end-user hardware setup for a major financial institution's new global headquarters in New York City. This project will run from June through December 2025, with potential to extend into the first quarter of 2026. Project Details: • Location: New York City, Midtown Manhattan, • Duration: June 2025 - December 2025 (potential extension into Q1 2026), • Shifts Available (Monday thru Friday):, • Night Crew: Work overnight to stage each desk with the necessary equipment (unboxing and placing equipment at the correct desk); Tentatively 3PM-11PM, • Ability to pass background checks (contingent worker badge will be issued), • Commitment to the project duration (7 months), • Be part of a high-profile project for a major financial institution, • Work in a dynamic and collaborative environment, • Gain valuable experience in large-scale hardware setup, • Tech must have knowledge in Disconnecting/Reconnecting Desktop Setups. Monitors, docking station, K/B mouse, • Tech must be knowledgeable with laptop setup with docking stations, • Basic knowledge using MS Excel, • A+ Certification, • Training will be provided but you MUST show a desire to advance!, • Must Be On Time Daily! Uni-Data is a nationwide IT services company with several hundred full time employees, operating in 20 states. The company maintains three primary lines of business: Technical Services (IT outsourcing, staff augmentation, IMAC/break-fix, software packaging and distribution, PC/VDI deployments, project management); Managed Services (on-shore, NYC-based service-desk, Audio/Visual, SMB IT outsourcing); Uni-Data is a subsidiary of the Unity International Group, which is a conglomerate composed of electrical contracting, integrated maintenance, and IT services businesses.Uni-Data & Communications, Inc. was formed in 1989 to service the IT \r\ninfrastructure support needs of the financial services community. \r\n\r\nUni-Data is a nationwide IT services company with several hundred full time employees, operating in 20 states. The company maintains three primary lines of business: Technical Services (IT outsourcing, staff augmentation, IMAC/break-fix, software packaging and distribution, PC/VDI deployments, project management); Managed Services (on-shore, NYC-based service-desk, Audio/Visual, SMB IT outsourcing); Uni-Data is a subsidiary of the Unity International Group, which is a conglomerate composed of electrical contracting, integrated maintenance, and IT services businesses.

Job Description We are looking for a Onsite Desktop Support Engineer to provide technical assistance to our clients. You will help install, upgrade and troubleshoot hardware and software systems. If you’re computer-savvy and enjoy supporting end users, we’d like to meet you. To succeed in this role, you should have a problem-solving attitude along with the ability to give clear technical instructions. You should also be familiar with remote troubleshooting techniques. Ultimately, you will ensure prompt and accurate customer service and increase client satisfaction. Note: U.S. citizens and those authorized to work in the U.S. are encouraged to apply. We are unable to sponsor at this time. This position may requires onsite presence and travel to project / client location/s Responsibilities • The Onsite Desktop Support Technician role is to provide a single point of contact for local office end users to receive support and maintenance within the organization's desktop and laptop computing environment, • This includes installing, diagnosing, repairing, maintaining, and upgrading all hardware and equipment (including but not limited to PC, terminals, printers and scanners) to ensure efficient workstation performance, • The person will also solve problem areas (in person) in a timely and accurate fashion and provide end-user assistance where required, • Monitoring queues for incidents or requests that require resolution, • Escalate to L3 team /Vendors in case assistance is required to resolve any issue, • Isolate system issues; diagnose standard software issues & report hardware issues to respective Vendors, • Prioritizing work based on the impact and urgency of the ticket, • Maintain compliance to Client policies and guidelines like desktop/laptop naming conventions, laptop building/rebuilding checklist, surrender, disposal (Kill Disks/Degauss), • For open tickets requiring spares and accessories and work closely with asset management team in coordinating them, • Incident lifecycle management not limited to documenting work notes, attaching relevant knowledge and detailing incident resolution, • Fulfilment of Service Requests where necessary, • Track and report status of IMAC requests, • Verify completion of IMACs, • Enable end user / equipment Installs, Moves, and changes (IMAC) Requests, • Install new or enhanced functions or features: hardware, software, peripherals and configurations (e.g., peripheral upgrades, system reconfigurations, special requisition installations), • User Data Transfer on need basis, • Hardware support to desktops, laptops (Windows/Mac.), Thin clients (Windows and Linux), Printers, Scanners, • Hardware imaging, deployment, and repair management services, • When de-installing equipment, de-tag equipment, erase and dispose of data and information residing on hard drives, strip for disposal, update in the asset tracking system that the equipment has been de-installed and disposed of, and prepare the equipment to the vital 3rd party for collection and disposal, • Steady State Asset Refresh (Does not include project activity of bulk device replacement), • Assist asset management team in sharing the IMACs for new installations, movement on floors and carrying out physical verification activities, • Replacement of consumables for network printers and reporting issues to the appropriate vendor, • VIP Support (white glove service), • Inventory management and labelling of devices within Client office environment, • Handling shipping and receiving requests for movement of end devices within Client office Requirements • Proven work experience as a Desktop Support Engineer, Technical Support Engineer or similar role, • Hands-on experience with Windows/Linux/Mac OS environments, • Working knowledge of office automation products and computer peripherals, like printers and scanners, • Knowledge of network security practices and anti-virus programs, • Ability to perform remote troubleshooting and provide clear instructions, • Excellent problem-solving and multitasking skills, • Customer-oriented attitude, • No minimum qualification as long as you have experience

Job Description Title of Position: IT Service Desk Analyst [HYBRID] FLSA Status: Exempt Department: Information Technology Reports to: IT Service Desk Manager Salary: $60,000 - $70,000 About Win Win is a leading provider of shelter, supportive housing, and innovative programs for families with children experiencing homelessness, in New York City. Our equity-driven Way to Win model takes a multifaceted approach to overcoming barriers to stable housing by offering essential services, including childcare, employment support, legal aid, high-impact youth programs, and housing assistance. We are seeking dedicated individuals who share our mission to end homelessness and provide families with the innovative support they need to secure permanent housing. Purpose of the Position We are looking for an enthusiastic IT Service Desk Analyst who enjoys fieldwork and engaging directly with customers. This role requires flexibility to work weekends and holidays, with the benefit of a hybrid schedule. The candidate will provide technical assistance and support to Win staff and clients, ensuring the effective use of IT equipment and applications. Responsibilities include remote and in-person service desk support, setup, installation, and troubleshooting of IT equipment and software, and resolving hardware, software, and network connectivity issues efficiently. Key Responsibilities • Respond to user inquiries and technical assistance requests via phone, email, or work order., • Assess and resolve problems with IT equipment and applications for users., • Serve as the first-level point of contact for Win clients, facilitating the effective use of student iPads, laptops, and PC lab equipment., • Diagnose and troubleshoot hardware, software, and network connectivity issues., • Escalate IT service issues to appropriate technical staff as needed., • Document all user support activities in the designated IT work order system., • Maintain communication with end-users and supervisors regarding support activities., • Install, upgrade, maintain, and troubleshoot IT assets, including desktop computers, peripherals, software applications, laptops, printers, tablets, smartphones, and IP phones., • Provide individual and group end-user instruction on the use of deployed technology resources., • Maintain updated IT inventory information and document it in the IT Asset Tracking system., • Prepare and maintain IT service documentation and reports., • Shift: Monday - Friday, 9:00 a.m. to 5:00 p.m.; occasional assignments on evenings and weekends., • Regular travel to Win sites across all five boroughs of New York City., • Occasional inspection of equipment and cables in floors, ceilings, closets, and IT rooms., • Bachelor’s degree in computer science or information systems from an accredited college or university, or graduation from a certified technical training program in computer maintenance/repair., • At least two years of work experience in IT support or a related technical support capacity., • Leadership: Set an example by following Win policies and procedures. Act with professionalism and a strong work ethic., • Facilitating Change: Consistently deliver high-quality results., • Managing Performance: Interact respectfully with clients and co-workers., • Applying and Developing Expertise: Work with the manager to develop and achieve challenging but attainable goals. Understand the consequences of actions. Our most effective service to our community comes from a diverse mix of minds, backgrounds, and experience. As a result, we are committed to cultivating an inclusive work environment. Win actively seeks a diverse applicant pool and encourages candidates of all backgrounds to apply. We provide equal opportunities to all employees and applicants for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, gender identity, genetic disposition, neurodiversity, disability, veteran status or any other protected category under federal, state and local law. Company DescriptionWomen In Need provides safe, clean shelter and critical services and programs to over 10% of the homeless families in New York City. As the City’s homelessness crisis continues to escalate at an unprecedented rate, Win continues to increase in size, staff, and scope. With 14 shelters, and hundreds of supportive housing units, Win will serves more than 10,000 homeless families annually – always with a trauma informed focus on providing programs and services they need to confidently regain their independence and succeed on their own. For more than 39 years, Win’s mission has been to break the cycle of homelessness for families in New York City.Women In Need provides safe, clean shelter and critical services and programs to over 10% of the homeless families in New York City. As the City’s homelessness crisis continues to escalate at an unprecedented rate, Win continues to increase in size, staff, and scope. With 14 shelters, and hundreds of supportive housing units, Win will serves more than 10,000 homeless families annually – always with a trauma informed focus on providing programs and services they need to confidently regain their independence and succeed on their own. For more than 39 years, Win’s mission has been to break the cycle of homelessness for families in New York City.

Job Description Job Duties: Hands-on hardware troubleshooting Proficient in client / server network application deployment, support, and troubleshooting Active Directory configuration, management, troubleshooting Should be a self starter and get things done with minimal guidance and meet deadlines. Responsible for delivering, setting up, configuring and troubleshooting end-user desktops & laptop computer hardware, software, printers and BYOD devices as needed. Provide day-to-day technical support to end-users via phone, remote access and desk-side support. End user helpdesk support to address all technical issues. Assists end-users with basic computing and telecommunication issues and questions. Ensure all problem tickets are closed within their established guidelines. Perform special projects and miscellaneous duties as requested and as time permits. Requirements: Experience using some type of Remote Desktop Support Tool. Ability to manage time effectively and complete required projects on time. Strong multi-tasking skills, attention to detail. Associates Degree in a related technical discipline, or the equivalent combination of education and technical certifications, training and/or work experience. Understanding of VPNs and Wi-Fi profiles is a plus. Experience with Telecom/VOIP and MS windows image deployment is a plus.

Job DescriptionSenior Help Desk TechnicianEmployment Type: Full Time Department: Help Desk CGS seeks a Senior Help Desk Technician to fulfill the requirements of Level 1 & 2 Help Desk (PC Assist) support services to end users consisting of senior management, attorneys, support staff, contractors, and associated systems for the Executive Office for the United States Attorneys (EOUSA). CGS brings motivated, highly skilled, and creative people together to solve the government’s most dynamic problems with cutting-edge technology. To carry out our mission, we are seeking candidates who are excited to contribute to government innovation, appreciate collaboration, and can anticipate the needs of others. Here at CGS, we offer an environment in which our employees feel supported, and we encourage professional growth through various learning opportunities. Skills and attributes for success:- Backup/Restoration admin/support- File Server support- User Account/Mailbox administration- Software/Hardware installation- Handheld device installation/troubleshooting/support- Remote User setup/support/troubleshooting- End-user training- Creation of procedural documentation- Creation of spreadsheets/databases for tracking purposes- Record and update required information for all IT-related tickets utilizing ITIL- Creation of Incident work-log entries- Accurately answer user support questions of software and hardware in the EOUSA office environment- Maintain Account Management forms for new and departed users per Government policy and procedures- Produce proactive reports, trending analysis, service level reporting, process consultation and application of ITIL best practices- Conduct and maintain accountable IT inventories such as laptops, desktops, tablet PCs, printers, MFPs’ accessories, IT supplies, etc. using spreadsheets- Provide desk-side training for new employees and staff, consisting of basic instructions on accessing and using standard desktop applications (e.g. e-Mail, Microsoft Office, etc) and how to access available research database applications- Submit weekly status reports and monthly surveys- Set up and support conference and training rooms for presentations including, audio systems, video systems, A/V distribution systems, computer hardware and software, control programming, microphones, amplifiers, encrypted wireless microphone systems, digital recording and computer/video interface- Utilize online meeting applications such as Adobe Connect to support hardware set-up of microphones and webcams, set-up operations for audio mixing boards and facilitate/monitor/record online meeting sessions Qualifications:- One year or more Adobe Connect or related online meeting center set-up experience. Non-Required, advantageous additional knowledge, experience, or competency considered favorable assets shall include: - ITIL Foundations certification - Change Management experience - Active DOD clearance of Level 6 Public Trust or above Our Commitment:Contact Government Services (CGS) strives to simplify and enhance government bureaucracy through the optimization of human, technical, and financial resources. We combine cutting-edge technology with world-class personnel to deliver customized solutions that fit our client’s specific needs. We are committed to solving the most challenging and dynamic problems. For the past seven years, we’ve been growing our government-contracting portfolio, and along the way, we’ve created valuable partnerships by demonstrating a commitment to honesty, professionalism, and quality work. Here at CGS we value honesty through hard work and self-awareness, professionalism in all we do, and to deliver the best quality to our consumers mending those relations for years to come. We care about our employees. Therefore, we offer a comprehensive benefits package:- Health, Dental, and Vision- Life Insurance- 401k- Flexible Spending Account (Health, Dependent Care, and Commuter)- Paid Time Off and Observance of State/Federal Holidays Contact Government Services, LLC is an Equal Opportunity Employer. Applicants will be considered without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Join our team and become part of government innovation!Explore additional job opportunities with CGS on our Job Board: more information about CGS please visit: or contact:Email: #CJ We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Job Description Who we are: Network Coverage is a best-in-class technology solutions provider specializing in IT managed services, cybersecurity, compliance, cloud enablement, digital transformation and software development for mid-market and enterprise organizations. Our comprehensive technology solutions and operational excellence allow clients to focus on their business with the value of an end-to-end technology partner. Network Coverage believes in providing purpose to our people and that character, integrity and commitment win out. Technology is our mission, empowering and developing our team is our passion. What the role is: IT Lab Intern Level: Entry-Level Reports To: Workstation Team Lead Basic Scope and Function: The Lab Internship is a unique position, with the opportunity to learn the ins and outs of our Service Delivery team, while being a helpful resource for our Workstation Specialists and Service Desk Specialists. Supported by our Workstation Team Lead, our Lab Interns are eager to learn and roll up their sleeves! They’ll be called on to help image machines, troubleshoot workstations, coordinate shipment of client equipment, and may have the opportunity to join our phone queue to help our clients get the exceptional service they are looking for. This is a great foundational role for someone looking to grow their career in the IT industry. Accountabilities: The intern’s daily responsibilities will be assigned by the Workstation Team Lead, and may include the following: Lab Service Request Management • Assist with PC builds, rebuilds, and workstation troubleshooting as per Network Coverage standards., • Ensure all equipment worked on is properly backed up prior to any work being done., • Provide daily updates on lab tickets to corresponding Team Lead., • Ensure that all work performed is documented in ConnectWise, and completed in a timely, accurate and detailed manner., • Coordinate shipping of all equipment with appropriate team members, • Track shipments to confirm delivery and receipt, • Ensure lab and surrounding area is kept tidy and presentable, • Maintain equipment inventory and assist People and Culture team in assigning machines to new or existing employees, • Support may include but is not limited to:, • Complete onsite support when short staffed or our client experience teams require assistance., • Assist the service desk in the phone queue by answering calls and troubleshooting level 1 support tickets when required., • Interest/Course work in Information Technology (Major in Information Technology preferred), • 0-1 years’ experience in the IT industry, including previous internship experience, • Exceptional verbal and written communication skills, • Desire to be a Network Coverage and develop lasting relationships in our community, • Client focus with an ability to maintain relationships and resolve client conflicts The below technical competencies are included to give an idea of the type of environments we work with. If you have limited experience with any of these technologies but feel you would be a great fit for the role as described above, we encourage you to apply! • Proficient Microsoft Windows XP, Vista, 7, 8, 10, 11, • Microsoft Office, • Printer, Workstation, Server Hardware, • Anti-virus/Malware/Spyware Software, • Remote Desktop Technologies, • TCP/IP, DNS, DHCP, WAN, LAN, VOIP, WLAN, • Data Backup, • This is a part time, onsite (in New York, NY) internship position., • Estimated hours 20 – 29 per week., • Flexible schedule. Business hours are Monday through Friday, 8:00 am to 5:00 pm, • This role may require travel to community offices (including offices and client offices), and company events where locations will vary., • Estimated Salary $18.00 - $20.00 per hour depending on experience.

Job DescriptionMedical Office Manager – Patient Growth & Patient Experience Location: Manhattan, NYC Practice: Gotham Footcare About Us Gotham Footcare is one of New York City’s leading podiatry practices, with offices in Midtown and Downtown. We are committed to delivering exceptional patient care in a modern, professional, and welcoming environment. We are seeking a Medical Office Manager who will play a central role in driving appointment growth, ensuring patient satisfaction, and leading our front-office team to excellence. Role Overview The Medical Office Manager will be responsible for overseeing all aspects of patient-facing operations and ensuring that Gotham Footcare meets its appointment growth and service quality goals. This includes managing staff schedules, resolving patient concerns, handling supply ordering, and ensuring operational efficiency. Equally important, this role requires direct responsibility for patient acquisition and retention, including overseeing patient coordinators, responding to online inquiries, managing call-backs, and driving local outreach and review generation efforts. Key ResponsibilitiesAppointment Growth & Patient Acquisition * Own and deliver on monthly appointment growth targets for Midtown and Downtown. * Lead initiatives to increase patient bookings through referrals, partnerships, and online reputation management. Patient Experience & Operations * Handle patient complaints and concerns promptly and professionally, ensuring high satisfaction. * Supervise staff scheduling to maintain adequate coverage and efficiency. * Manage supply ordering and inventory control for both offices. * Monitor patient feedback and Google reviews, implementing improvements where needed. Leadership & Accountability * Directly manage Patient Coordinators at Midtown and Downtown, holding them accountable for appointment and review targets. * Conduct weekly check-ins with coordinators to review performance and provide guidance. * Run monthly staff meetings, presenting appointment results, variances, and corrective action plans to leadership. Qualifications * Bachelor’s degree (Master’s preferred in Healthcare Administration or related field). * 3+ years of medical office management experience, ideally in a multi-provider or specialty practice. * Strong leadership skills with a proven record of driving measurable growth and patient satisfaction. * Skilled at managing staff schedules, handling patient complaints, and improving operational efficiency. * Highly organized, data-driven, and proactive communicator. Compensation & Incentives * Base Salary: * Bachelor’s: $70,000 – $80,000/year * Master’s or advanced experience: $80,000 – $90,000/year * Performance Bonus (up to $12,000/year): Estimated Total Compensation: $82,000 – $102,000+, depending on qualifications and performance.

Job Description Job Overview We are currently seeking a full time Level I/II MAC and PC Support Engineer with a 1+ years of extensive hands on experience with the following: iMac and Macbook repairs, also all OSX operating systems. Support all MAC and Windows environments on site. Responsibilities • Provide phone support and remote remediation for workstation issues, • Troubleshooting and resolving customer system problems across a broad range of technologies, • Provide remote installations of new software and upgrades, • Provide remote installation of service Packs and security updates, • Provide onsite support and installations to clients when necessary, • Knowledge of MAC and Windows operating systems and desktop applications, • Experience with installing, configuring, and administering a broad range of technologies, • Excellent written and verbal communication skills, • Knowledge of Cisco Phone Systems a plus Founded in 1997, Lincoln Computer Services is a growing custom IT solution provider, servicing New York City and Long Island, New York. If you are interested in working for a growth-oriented company with a culture that exudes collaboration, integrity and a passion for technology, submit your resume today! Benefits Lincoln offers a competitive salary, training and education, a great benefits package (medical, dental, vision, 401k), generous paid time off and an excellent work atmosphere. Powered by JazzHR djx7IB0qxP

Job Description Job Title: IT Support Analyst Organization: BrandEd Department: Global IT Reports to: Director of IT Service Management Position Purpose The IT Support Analyst will be part of the Global IT Service Management team, responsible for delivering quality IT support to all students, faculty, and staff across BrandEd. As a member of the team, they will be responsible for the maintenance and support of all IT systems, telephone systems, and Audio/Visual equipment throughout the New York campus. Essential Duties and Responsibilities Specific duties and responsibilities include the following, but the individual will also be expected to perform all the duties necessary which are customarily performed by a person holding this position. Other duties may be assigned. The IT Support Analyst will answer, evaluate, prioritize, and resolve incoming telephone, voicemail, e-mail, in-person, and Service Desk System requests for assistance from end users in the organization. This includes troubleshooting and resolving issues related to standard enterprise software applications and various custom web applications, desktop hardware, and network edge infrastructure components. In addition to the tasks and activities listed below this person will be expected to assist with various IT projects as directed. End-User Support Provide technical support for the organization; diagnose technical problems; research, identify and document appropriate solutions; organize and prioritize technical support cases and follow-up on outstanding cases until resolved. Infrastructure Support Provide technical support for LAN and WIFI devices. Analyse, troubleshoot, evaluate, and resolve computer network problems. Performing file backups on the network. Participate in scheduled maintenance windows. Support Case Management Maintain and track all support issues and calls within the Support management system; maintain contact and follows-up with employees to ensure quality level of support; interact with users in non-technical, clear terms; adhere to and enforce organization policies, rules, and regulations relating to technology use. User Account/Password Maintenance Creates, maintain, and coordinate user account information and passwords for various IT systems. Assist with setup of new user accounts/email in a Microsoft Windows Active Directory/Office 365 environment. Maintain student and alumni email address and distribution lists. Device Support Provide support and assistance for the relocation, installation, and setup of computers, end-user unified communications systems, Teams telephones, Mobile Devices and various peripheral equipment including classroom audio/video equipment. Perform diagnostics on computers, software applications, and related equipment. Provision, reimage, and test new and reallocated computers, laptops, and other equipment as directed. Student support Provide support to BrandEd students - assistance with, access to and use of all school systems. CIG user support Provide support to CIG staff and prioritize accordingly. Flexible working Expectation to support after hours and weekend events as required. Multi-site support including local travel and the ability to respond at short notice. Vendor management Coordinate with various vendors to maintain working environment. Order new equipment as needed. Knowledge and Abilities To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed here are representative of the knowledge, skill and ability required. Under the ADA, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. A thorough understanding and knowledge of commonly used concepts, practices, and procedures within the IT field. A thorough understanding of and professional experience troubleshooting Web Applications and Technology. Thorough knowledge of both PC and MAC Hardware/Software configuration. Advanced Knowledge of Microsoft Office 365, Adobe Suite, and other standard business productivity software suites. Basic knowledge of Windows Server 2012 and above. Knowledge of working in PowerShell Knowledge of audio-visual systems (projectors, sound systems) is required. Knowledge of academic environments is strongly desired. Ability to install and configure Windows 10 and MAC OSX workstations and software packages. Ability to troubleshoot LAN clients. Strong interpersonal skills. Strong organizational and problem-solving skills. Demonstrate professionalism and diplomacy in interpersonal relationships. Support and embrace diversity and inclusiveness. Regular weekday (Monday-Friday) attendance/availability is required during core business hours. Ability to work weekends and after hours. Ability to manage multiple priorities and projects. Ability to be present in the office, as requested. Ability to travel between offices locally and nationally. Ability to work independently and as part of a team. Ability to proceed with objectives under limited supervision. Education, Work Experience and/or Licensure US Citizenship or Permanent Residence Status required. 4-year college Degree in Computer Science/Related field preferred or equivalent job experience At least 2 years of experience in IT Support required. Experience with SharePoint/Teams or Other similar content management/collaboration platform. Experience providing top quality cross platform end-user support and training. Experience using TeamDynamix or similar service desk/support management system. At least one Microsoft (MCP), Apple, or other industry standard certification in a Windows/Mac operating system is desirable. Language Skills Excellent verbal and written communication skills Excellent command of the English language Physical Demands The physical demands listed here are representative of those that must be met by an employee to successfully perform the essential functions of his/her job. Under the ADA, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Ability to sit, stand, walk, travel up and down stairs, crouch, climb ladder, stoop, and reach. Ability to lift up to 25lbs. Work Environment The work environment characteristics listed here are representative of those an employee encounters while performing the essential functions of the job. Under the ADA, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions: Basic office environment Classroom/academic environment Online learning environment Ability to adapt to new campuses and their infrastructure. The above statements are intended to describe the general nature and level of work being performed by an individual assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities and skills required of personnel so classified. BrandEd reserves the right to modify this job description in its sole discretion. BrandEd is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Job DescriptionSalary: $50,000-$60,000 Location: Brooklyn, NY (Onsite Only) Department: Hardware & Inventory Reports To: Hardware & Inventory Team Lead Job Type: Full-Time (9am-6pm) Position Summary At My IT Crew (MY IT CREW), we dont just fix things, we make sure our partners are always up and running. As an Onsite Hardware Technician, youll play a critical role in ensuring the reliability, performance, and accuracy of the hardware that powers our clients businesses. From desktops and laptops to kiosks, switches, and other endpoints, youll diagnose, repair, and maintain it all while keeping inventory processes sharp and organized. This full-time onsite role in Brooklyn is ideal for someone who loves hands-on work, thrives in fast-paced environments, and takes pride in keeping systems and stockrooms equally efficient. Key Responsibilities Hardware Troubleshooting & Repair • Diagnose and repair a variety of hardware systems including desktops, laptops, kiosks, and networking equipment., • Install, upgrade, and replace hardware components., • Follow established procedures for receiving, labeling, storing, shipping, and tracking hardware assets., • Maintain accurate inventory logs and participate in regular audits., • Provide hardware and basic application support in coordination with the Service Desk., • Work cross-functionally with procurement, logistics, and service teams to ensure timely deployment and recovery of hardware., • Adapt to shifting priorities based on departmental workload and urgent business needs., • Maintain workspace and equipment areas in a clean, organized, and secure manner. Required Experience & Skills Hard Skills • Proven experience with hands-on hardware troubleshooting and repair., • Strong understanding of PC components, operating systems (Windows/Linux), and networking basics., • Familiarity with switches, routers, and network protocols (TCP/IP)., • Asset/inventory tracking systems and hardware lifecycle management., • Detail-oriented and highly organized., • Calm under pressure, dependable, and adaptable., • Polite, professional, and effective communicator., • Self-starter who thrives with minimal supervision., • Strong critical thinking and common-sense problem-solving. Preferred Qualifications • Associates or Bachelors degree in Computer Engineering, Information Technology, or equivalent experience., • CompTIA A+ or similar certification., • Experience supporting kiosks or other specialized endpoint hardware., • Basic knowledge of server hardware and peripherals. Performance Metrics (KPIs) • Hardware issue resolution time (diagnosis to completion), • Inventory accuracy and audit results, • SLA compliance for shipping/receiving and RMA turnaround, • Number of successfully completed hardware deployments or recoveries, • Internal and end-user satisfaction scores (CSAT) Culture Fit & Philosophy At My IT Crew, we're builders, fixers, and partners. We believe every piece of tech matters, from the servers in the rack to the keyboard at a front desk. As a Hardware Engineer/Technician, youre not just maintaining devices youre helping our partners stay productive and connected. If youre hands-on, reliable, and serious about quality, we want you on our team.

Job Description Job Summary We are seeking a highly motivated and technically skilled Field Service Support Technician (IT) to provide onsite IT support to our clients across New York City and the tri-state area. This role involves supporting all client-side technology including workstations, servers, networking equipment, printers, ISP hardware, and third-party applications. The technician will also participate in project-based implementations such as workstation and server deployments, network equipment installations, ISP setups, application upgrades, and disaster recovery testing. Drivers License required where necessary Key Responsibilities • Provide IT support for Microsoft core business applications and environments., • Deliver technical support for Microsoft technologies, including:, • Basic troubleshooting of Office 365 and other Exchange platforms., • Active Directory user management (adds/moves/changes)., • Assist with PC builds and network equipment deployments as part of project initiatives., • Troubleshoot and resolve desktop, laptop, and peripheral connectivity issues., • Troubleshoot and support networking components including:, • ISP circuits, firewalls, switches, wireless devices, and phone systems., • Install Microsoft and third-party software applications., • Implement and support remote access solutions (e.g., VPN)., • Document and maintain detailed records of client environments., • Escalate complex service issues as needed to higher-level support., • Communicate proactively with clients regarding issue status, planned changes, and service outages., • Monitor network performance (availability, latency, utilization) and address issues or escalate when appropriate., • Maintain clean and organized IT/server rooms., • Manage asset tracking and inventory updates., • Associate degree in Computer & Information Science, Computer Information Systems, or a related field preferred., • Minimum 3 years of experience as an onsite or field service technician., • A+ certification required., • Strong interpersonal and customer service skills with the ability to tailor communication to various technical skill levels., • Proven ability to work independently while managing multiple high-priority tasks under pressure., • Hands-on experience building desktops and laptops., • Experience with racking, stacking, and patching network equipment., • Proficiency with ConnectWise (or similar ticketing system), including entering and updating service tickets., • Willingness to complete ConnectWise University training and blueprints., • Strong understanding of network administration principles and IT support processes., • Self-motivated to stay current with IT trends via publications and online resources., • Familiarity with standard office IT practices and terminology., • Consistent ability to adapt to shifting priorities and respond effectively to ambiguity., • Strong analytical and decision-making skills with a proactive, team-oriented attitude.

Job DescriptionJob Title: Technology Support Specialist / Helpdesk Analyst Location: New York City, NY Duration: 12+ Months Contract Role Summary: The Technology Support Specialists role is to provide computer and software-based technical support, systems analysis and administration, and information services in a multi-vendor/multi-solution environment. This role is responsible for supporting all client Offices around the globe. Duties include break/fix requests, network infrastructure, information security, procurement, vendor management, VOIP, AV technology and special projects to improve the efficiency of IIE Team Members. Essential Functions Job Duties: Setup, configure, and maintain PC hardware, software, and peripherals (phones, printers, etc.) in a multi-vendor (PC/Mac/Chrome) environment. Assist engineers with providing third level support, troubleshooting network and enterprise related issues. Research and recommend changes, upgrades, and advancements in technologies that support the Helpdesk and business goals. Develop, prepare, test and deploy workstation OS level images. Support and perform workstation and computer moves when required. Assist with ensuring the security of the corporate environment by managing and monitoring access control and anti-virus across different software and hardware packages. Ensure all support requests are well documented in the IT ticketing system, from the creation of the ticket to the successful resolution. Update, maintain and improve upon the IT knowledge base within the ticketing system. Maintain a daily log of work performed and submit reports and other paperwork as required. Assist with the creation and maintenance of processes and procedures for supporting cloud-based applications and platforms such as Office 365, Okta, Box, 8x8, etc. Coordinates all aspects of daily AV operations and service delivery including scheduling and maintaining operational readiness of the AV equipment. Provide level 2 support for Audio/Visual platforms. Interact professionally with clients exhibiting strong customer service skills. Track assets and inventory that has been distributed to end-users and ensure proper levels of inventory are available. Perform IT Procurement duties to include purchases, PO/Invoice, Vouchers, etc. This involves working directly with vendors, monitoring the status of open purchase orders, and resolving issues regarding PO to invoice discrepancies, returns, and quality issues with vendors. Knowledge, skills and abilities here: CompTIA and/or Microsoft certification required, such as A+, Network+, MCP, etc. Extensive experience with PC support, systems administration, inventory management, service desk and a variety of other software platforms Demonstrated experience with AD, O365, Wi-Fi, VoIP, networking fundamentals, video conferencing fundamentals, A/V (sound), and printing Minimum 5 years experience with multi-vendor (PC/Mac/Chrome) PC hardware, peripherals and mobile devices configuration/deployment/support Strong customer service, analytical, and problem-solving skills with the ability to multi-task Best Regards, Lokesh Vanjarapu Sr. Technical Recruiter | 732-515-7098 LinkedIn: linkedin.com/in/lokesh-vanjarapu-6b4649188

Job DescriptionSenior Help Desk Technician IIEmployment Type: Full Time Department: Help Desk CGS seeks a Senior Help Desk Technician to fulfill the requirements of Level 1 & 2 Help Desk (PC Assist) support services to end users consisting of senior management, attorneys, support staff, contractors, and associated systems for the Executive Office for the United States Attorneys (EOUSA). CGS brings motivated, highly skilled, and creative people together to solve the government’s most dynamic problems with cutting-edge technology. To carry out our mission, we are seeking candidates who are excited to contribute to government innovation, appreciate collaboration, and can anticipate the needs of others. Here at CGS, we offer an environment in which our employees feel supported, and we encourage professional growth through various learning opportunities. Skills and attributes for success:- Backup/Restoration admin/support- File Server support- User Account/Mailbox administration- Software/Hardware installation- Handheld device installation/troubleshooting/support- Remote User setup/support/troubleshooting- End-user training- Creation of procedural documentation- Creation of spreadsheets/databases for tracking purposes- Record and update required information for all IT-related tickets utilizing ITIL- Creation of Incident work-log entries- Accurately answer user support questions of software and hardware in the EOUSA office environment- Maintain Account Management forms for new and departed users per Government policy and procedures- Produce proactive reports, trending analysis, service level reporting, process consultation and application of ITIL best practices- Conduct and maintain accountable IT inventories such as laptops, desktops, tablet PCs, printers, MFPs’ accessories, IT supplies, etc. using spreadsheets- Provide desk-side training for new employees and staff, consisting of basic instructions on accessing and using standard desktop applications (e.g. e-Mail, Microsoft Office, etc) and how to access available research database applications- Submit weekly status reports and monthly surveys- Set up and support conference and training rooms for presentations including, audio systems, video systems, A/V distribution systems, computer hardware and software, control programming, microphones, amplifiers, encrypted wireless microphone systems, digital recording and computer/video interface- Utilize online meeting applications such as Adobe Connect to support hardware set-up of microphones and webcams, set-up operations for audio mixing boards and facilitate/monitor/record online meeting sessions Qualifications:- One year or more Adobe Connect or related online meeting center set-up experience. Non-Required, advantageous additional knowledge, experience, or competency considered favorable assets shall include: - ITIL Foundations certification - Change Management experience - Active DOD clearance of Level 6 Public Trust or above Our Commitment:Contact Government Services (CGS) strives to simplify and enhance government bureaucracy through the optimization of human, technical, and financial resources. We combine cutting-edge technology with world-class personnel to deliver customized solutions that fit our client’s specific needs. We are committed to solving the most challenging and dynamic problems. For the past seven years, we’ve been growing our government-contracting portfolio, and along the way, we’ve created valuable partnerships by demonstrating a commitment to honesty, professionalism, and quality work. Here at CGS we value honesty through hard work and self-awareness, professionalism in all we do, and to deliver the best quality to our consumers mending those relations for years to come. We care about our employees. Therefore, we offer a comprehensive benefits package:- Health, Dental, and Vision- Life Insurance- 401k- Flexible Spending Account (Health, Dependent Care, and Commuter)- Paid Time Off and Observance of State/Federal Holidays Contact Government Services, LLC is an Equal Opportunity Employer. Applicants will be considered without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Join our team and become part of government innovation!Explore additional job opportunities with CGS on our Job Board: more information about CGS please visit: or contact:Email: #CJ We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Job Description About the Role We’re seeking a dependable and skilled Help-Desk Technician to lead internal IT support operations for our NYC office and broader business units. You’ll provide direct on-site support to users based in Midtown Manhattan, while also maintaining connectivity and coordination with our Great Neck headquarters and field operations. This role combines hands-on computer hardware and application support along with infrastructure support. You’ll also act as a local advocate, ensuring that corporate policies are implemented effectively and appropriately for our teams on the ground. Key Responsibilities * Provide on-site technical support at our Midtown Manhattan office for desktops, laptops, applications, printers, and network services. * Administer Microsoft 365 environment (Teams, SharePoint, Exchange, OneDrive, Intune) and manage user accounts, devices, and licensing. * Maintain and support infrastructure across Great Neck HQ and remote offices as needed. * Collaborate with corporate IT to implement corporate-wide tools, security standards, and global policies—while advocating for local business needs. * Handle hardware provisioning, software deployment, onboarding/offboarding, and asset tracking. * Troubleshoot and support specialized applications (e.g., Autodesk, financial, and HR systems). * Document IT processes, configurations, and troubleshooting procedures; contribute to internal knowledge sharing. * Assist with training users on technology best practices. * Ensure business continuity by proactively maintaining system stability and responding to critical issues. * Travel to Great Neck Backoffice and local job sites in NY and New Jersey as needed to support users and coordinate infrastructure needs. Qualifications Required: * 5+ years of experience in internal IT support, systems administration, or desktop/infrastructure management within a mid-sized or enterprise organization. * Advanced proficiency with Microsoft 365 ecosystem, including administration of Exchange Online, SharePoint, OneDrive, Teams, and device management through Intune/Endpoint Manager. * Strong working knowledge of Windows operating systems (Windows 10/11) and basic user and group management. Understanding AD, DNS, DHCP, Group Policy concepts. * Basic knowledge of networking fundamentals, including cabling standards, WAN circuits, routing and switching, firewalls, DMZs, VLANs, and IP addressing and subnetting * Experience supporting business productivity and line-of-business applications, including installation, configuration, troubleshooting, and updates (e.g., MS Office, Adobe products, finance or HR tools, Autodesk applications). * Hands-on experience with IT asset management, including imaging, deployment, hardware inventory, and lifecycle replacement. * Ability to troubleshoot complex hardware and software issues, independently or with vendor support, and follow through to resolution. * Excellent communication skills, both written and verbal — able to clearly explain technical concepts to non-technical users and document procedures and solutions. * Ability to prioritize, manage, and execute multiple concurrent tasks in a dynamic environment with shifting priorities. * Strong sense of ownership and follow-through — demonstrates initiative and holds themselves accountable for deliverables. * Demonstrated ability to work independently with minimal supervision, while also being a collaborative team player who can work cross-functionally. * Customer service mindset — friendly, professional demeanor and a commitment to user satisfaction and technical excellence. * Willingness and ability to travel between Midtown Manhattan, Great Neck HQ, and local job sites as needed, sometimes on short notice. Preferred: * Experience in hybrid desktop/server environments or enterprise settings * Exposure to Power Automate, Power Apps, or SharePoint customization * Familiarity with Autodesk licensing and support and other construction related applications * IT certifications such as CompTIA A+/Network+, Google IT Support Professional Certificate, Microsoft Fundamentals. What You’ll Bring * A proactive, solutions-focused mindset * The confidence to represent end users and advocate for practical solutions * The discipline to self-manage while staying aligned with team goals * A calm, supportive attitude under pressure * A strong sense of ownership and pride in the technology experience you deliver Company DescriptionUni-Data & Communications, Inc. was formed in 1989 to service the IT infrastructure support needs of the financial services community. Uni-Data is a nationwide IT services company with several hundred full time employees, operating in 20 states. The company maintains three primary lines of business: Technical Services (IT outsourcing, staff augmentation, IMAC/break-fix, software packaging and distribution, PC/VDI deployments, project management); Managed Services (on-shore, NYC-based service-desk, Audio/Visual, SMB IT outsourcing); Uni-Data is a subsidiary of the Unity International Group, which is a conglomerate composed of electrical contracting, integrated maintenance, and IT services businesses.Uni-Data & Communications, Inc. was formed in 1989 to service the IT \r\ninfrastructure support needs of the financial services community. \r\n\r\nUni-Data is a nationwide IT services company with several hundred full time employees, operating in 20 states. The company maintains three primary lines of business: Technical Services (IT outsourcing, staff augmentation, IMAC/break-fix, software packaging and distribution, PC/VDI deployments, project management); Managed Services (on-shore, NYC-based service-desk, Audio/Visual, SMB IT outsourcing); Uni-Data is a subsidiary of the Unity International Group, which is a conglomerate composed of electrical contracting, integrated maintenance, and IT services businesses.

Job Description IT Support Technician Company Overview: At NetCost Market, we strive to meet the highest standards. Fresh produce, value for money, and a uniquely positive shopping experience are the foundations on which we operate, bringing the complete shopping experience to the community. Job Duties and Responsibilities: The IT Support Technician serves as a key resource for employees, providing high-quality technical support and ensuring the functionality and efficiency of our IT systems. In this role, you’ll troubleshoot hardware, software, and network issues while delivering a smooth and reliable digital experience for users across all departments. IT Support Technician Responsibilities: • Provide remote and onsite technical assistance for store and office employees., • Monitor and respond quickly and effectively to requests received through the IT helpdesk., • Exhibit end-to-end ownership and provide pro-active status updates., • Ensure prompt response and escalation for all system outages and issues, providing updates to management and end users., • Document technical problems and their resolutions clearly and accurately., • Manage user accounts and permissions (Active Directory, Office 365)., • Assist with internal IT projects and initiatives., • Set up and configure hardware/software for new hires and resolve equipment issues., • Maintain and track IT inventory., • Provide training to users on new technologies and software., • Work on-call and provide other after-hours support based on demand. Required Qualifications: • 2–4 years of relevant IT support experience., • Experience in administrator level access to windows systems (Active directory; Office 365; Windows 10; Windows Server; Linux Server), • PowerShell scripting knowledge preferred., • Familiarity with Linux systems and basic command line operations., • Familiarity with network hardware and command line operations., • High level of proficiency in Microsoft Office 365 applications, • Strong PC and server hardware troubleshooting skills., • Excellent communication and interpersonal skills; able to explain technical concepts to non-technical users., • Reliable, self-motivated, and enthusiastic about supporting a growing organization.

Job Description What will you do? Provide hardware/software support services to onsite client including break/fix Implement virus detection and eradication procedures Diagnose end-user system failures and implement repair solutions Diagnose printer and other peripheral devise failures and implement repair solutions Troubleshoot network devices in order to ensure connectivity from the PC to the Network Provide hardware/software support services to onsite client including break/fix Implement virus detection and eradication procedures Diagnose end-user system failures and implement repair solutions Diagnose printer and other peripheral devise failures and implement repair solutions Troubleshoot network devices in order to ensure connectivity from the PC to the Network Job Requirements: What do you need to succeed? • 3+ years corporate desk side support experience, • Experience troubleshooting and replacing hardware, • Experience using Active Directory, • Experience supporting Microsoft Office 2007, Microsoft Office 2016, including MS Lync, Microsoft Outlook Web Application (OWA) and the Outlook 2016 client, • Experience troubleshooting wireless connectivity issues, • Quality Customer Service skills, • Multi-tasking skills, • Experience maintaining a strict SLA, • VPN experience, • Corporate Mobile experience, • Experience with basic hardware printer support, • Experience with Symantec productions including Endpoint Protection, Bitlocker, SCCM, and RDP City: New York State: NY Postal Code: 10001 Company DescriptionAXA Professionals is a premier recruitment agency specializing in connecting highly skilled IT technicians and healthcare professionals with top-tier organizations. Our mission is to deliver exceptional staffing services that address the critical needs of technology and healthcare sectors, ensuring operational efficiency and excellence in patient care. About Us: Founded in 2001 on the principles of communication, customer service, integrity, and innovation, AXA Professionals bridges the gap between talented IT experts and dedicated healthcare workers with leading companies and healthcare facilities. Our dual focus allows us to cater to the evolving needs of both technology and healthcare sectors, delivering tailored staffing solutions that drive success and growth. Our Services: · IT Technician Staffing: We provide comprehensive staffing solutions for IT roles, including network administrators, systems analysts, cybersecurity experts, and technical support specialists. Our recruitment process ensures that only the most qualified candidates are matched with clients’ specific IT needs. · Healthcare Professional Recruitment: From nurses and doctors to allied health professionals and administrative support, we source, screen, and place top talent across a wide range of healthcare disciplines. Our goal is to enhance patient care and streamline healthcare operations. · Customized Staffing Solutions: We understand that each client has unique needs. Whether you require temporary, permanent, or contract staffing, we offer flexible solutions that adapt to your organization’s requirements and timelines.AXA Professionals is a premier recruitment agency specializing in connecting highly skilled IT technicians and healthcare professionals with top-tier organizations. Our mission is to deliver exceptional staffing services that address the critical needs of technology and healthcare sectors, ensuring operational efficiency and excellence in patient care.\r\n About Us: Founded in 2001 on the principles of communication, customer service, integrity, and innovation, AXA Professionals bridges the gap between talented IT experts and dedicated healthcare workers with leading companies and healthcare facilities. Our dual focus allows us to cater to the evolving needs of both technology and healthcare sectors, delivering tailored staffing solutions that drive success and growth.\r\n Our Services:\r\n· IT Technician Staffing: We provide comprehensive staffing solutions for IT roles, including network administrators, systems analysts, cybersecurity experts, and technical support specialists. Our recruitment process ensures that only the most qualified candidates are matched with clients’ specific IT needs.\r\n· Healthcare Professional Recruitment: From nurses and doctors to allied health professionals and administrative support, we source, screen, and place top talent across a wide range of healthcare disciplines. Our goal is to enhance patient care and streamline healthcare operations.\r\n· Customized Staffing Solutions: We understand that each client has unique needs. Whether you require temporary, permanent, or contract staffing, we offer flexible solutions that adapt to your organization’s requirements and timelines.

Job DescriptionAmalgamated Bank is seeking an enthusiastic Branch Administrative Support Manager. Reporting to the Branch Sales & Service Manager, the Branch Administrative Support Manager (BASM) manages all operational, audit, and training activities of a branch. Responsible for the overall success of the branch operating model, including staff training, audit compliance, updating/revising branch policy and procedures, operational integrity of the branches, transactions/operations, servicing, and special projects related to the branch and Online Branch channels. The BASM ensures all branches have sound operations, meeting audit, compliance, and regulatory expectations. The BASM oversees onboarding and training for all branch employees. Consistently meets with internal departments to review overall bank policies and procedures By joining our team, you’ll be joining a Bank that believes that that maintaining a diverse and inclusive workplace where everyone feels valued and respected is essential for us to grow as a company. We are dedicated to building a more equitable world in our everyday practices by embracing the values of our employees and customers. Essential Job Functions: • Ensures operational requirements are maintained, to include consumer and business banking guidelines. Ensures compliance with operational, security and control policies/procedures, preventing fraud and protecting customer assets., • Takes ownership of complex account servicing and error resolution issues, including those escalated by other Retail Staff. Works with the Retail Sales and Service Manager to provide coaching and guidance to improve and reduce future problem resolution/escalations., • Provides training to branch new hires and ongoing training for updates on systems, procedures, policies to existing branch staff. This includes, but is not limited to Horizon platform, consumer online banking platform, commercial online banking platform, and new account origination. Training can be conducted in our Headquarters, or virtually via MS Teams, • Updates Training Materials and Creating Job Aids for branch staff, • Updates and revises retail branch policies and procedures as needed and provides updates to existing programs or product features., • Assess, suggest, and implement new procedures, workflow processes, or systems to increase operational efficiency, • Adheres to applicable compliance/operational risk controls in accordance with Company or regulatory standards and policies., • Maintains internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable., • Ensures branches operate within regulatory and compliance expectations and pass all branch audits, • Manage operational risk for the retail network by following policies, guidelines, and regulations, • Create a strong workforce by developing individuals in the banking operations team, • Oversee the processing of loans, deposits, and other banking activities to ensure accuracy and accountability, • Oversee implementation of bank operations projects to ensure alignment with expectations and strategic initiatives, • Engage with Audit, Regulators, Community, • Work and collaborate with other business lines to include Operations, Amalgamated Investment Services team, Electronic Banking, Call Center and Loan Servicing, • Makes decision on branch closings and liaises with compliance/legal departments to notify regulators of such actions, • Liaises with 3rd party vendors for any product, service, or operational enhancements/issues related to branch operations, • Reviews branch monthly self-audits, • Conducts Branch Quarterly Inspection, • Monitors and ensures Timely Research and Remediation of Chase Open items , Fed open items and Suspense GL, • Conducts Daily Review of all operational items for Branches with 3 or less staff, • Monitors Daily processing of teller work in Imagecentre and ensures work is decisioned and closed for BOSS processing overnight, • Provides first line escalation for Branch Support for immediate System issues. Constraints may require opening ticket with FIS, • Provides BOT Operations and Product support for Horizon XE updates to test releases, • Provides BOT Operations support to address Branch issues needing resolution such as operational errors, • Provides Finance Support with Unposted GL pertaining to branch entries, • Monitors Branch requests from call center and other internal areas emails to ensure response and completion, • Monitors AB internal mailbox ensuring items are processed and decisioned, • Monitors New Accounts Report, Maintenance Report, and IRA Issue Report to ensure remediation, • Monitors San Francisco ATM proof and Loading, • Monitors Payments One and Vision4 for ATM outages, • Creates and maintains Share Point maintenance for Branch Share point sites, • Other duties as required Knowledge, Skills and Experience Requirements: • This position reports to the Branch Sales & Service Manager and has a sound working knowledge of the overall operations of the branch., • Education and Experience Required:, • Bachelor’s degree; or in lieu of degree, a minimum of four (4) years of relevant professional experience., • At least three (3) years of proven sales experience, • Minimum of two (2) years’ managerial experience or demonstrated leadership abilities., • Demonstrated strong knowledge of business banking products and services, with proven expertise in client relationship management., • Strong financial services product knowledge preferred., • Proficiency in common PC software, including Microsoft Office applications (Word for word processing and Excel for spreadsheets)., • Experience using the internet for business applications, and proficiency with email platforms., • Excellent communication and interpersonal skills, with the ability to interact professionally with personnel at all levels and with business partners across the organization. Our job titles may span more than one career level. The starting base salary for this role is between $110,000.00 – $125,000.00. The actual base pay is dependent upon many factors, such as: training, transferrable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. Amalgamated Bank is an Equal Opportunity and Affirmative Action Employer, Minorities / Females / Individuals with Disability / Veterans. AmeriCorps, Peace Corps and other national service alumni are encouraged to apply. View our Pay Transparency Statement. Submission of a resume or any information regarding your qualifications does not constitute a promise or offer of employment. At Amalgamated Bank, we consider an applicant to be someone who has interviewed at least once, in person, with the hiring manager. Amalgamated Bank does not sponsor applicants for work visas.

Job Description PC & Mobile Support Technician (Tier 2 | Active Directory + MDM | Onsite NYC) We’re seeking a hands-on Tier 2 PC & Mobile Support Technician to join our onsite team in Midtown Manhattan (with occasional assignments in Queens and other MTA facilities). This role focuses on provisioning, kitting, distributing, and supporting over 2,400 mobile devices (iPhones, mobile printers, credit card hardware) for MTA conductors, alongside traditional Tier 2 desktop/laptop support. The ideal candidate has 4–6 years Tier 2 experience, at least 4 years supporting mobile devices (iOS/Android + MDM platforms), and strong Active Directory skills. Must be comfortable working 100% onsite and handling physical deployment tasks (moving/lifting equipment). Specialized knowledge includes: • Proven knowledge and familiarity with installing, maintaining and troubleshooting desktop resources including, but not limited to operating system software, MS Office suite, commercial off-the-shelf software, desktops, laptops, mobile devices, tablets, multi-function printers, internet technologies, remote access solutions and all commonly used desktop peripherals., • Experience with Microsoft’s Active Directory., • Basic knowledge and experience with enterprise grade Mobile Device Management platforms. Experience with operating system software issues (iOS, Android) includes troubleshooting and resolving problems related to device functionality, app compatibility, and system performance within both Apple's iOS and Google's Android platforms, • Strong oral and written communications skills and strong people skills., • A good to have skill is Wireless/Mobile Requirements • Desktop & Laptop Support (Windows OS, MS Office, Mac, Ubuntu, Linux, and etc.), • Mobile Device Support (iOS, Android, 4+ yrs), • Mobile Device Management (MDM platforms – Intune, AirWatch, MobileIron, etc.), • Microsoft Active Directory (user accounts, groups, troubleshooting), • Device Provisioning, Imaging, Kitting & Deployment (enterprise scale), • Hardware & Peripheral Support (printers, mobile printers, card readers, tablets), • Asset Inventory & Lifecycle Management, • Remote Access & VPN Troubleshooting, • Customer Service & End-User Support (onsite, face-to-face), • Windows 10/11 and O365 Support, • Network Troubleshooting (LAN/WAN, VPN, Wireless), • Application Deployment & Patch Management, • Exchange / Outlook Support, • Hardware & Software Troubleshooting (Advanced), • ITIL or ServiceNow / Ticketing Systems, • Security & Compliance (endpoint protection, MFA, conditional access), • Strong Communication & Documentation Skills “Only candidates with demonstrated hands-on experience in the required skills will be considered for next steps in the hiring process.”

Job Description Company Overview Interactive Brokers Group, Inc. (Nasdaq: IBKR) is a global financial services company headquartered in Greenwich, CT, USA, with offices in over 15 countries. We have been at the forefront of financial innovation for over four decades, known for our cutting-edge technology and client commitment. IBKR affiliates provide global electronic brokerage services around the clock on stocks, options, futures, currencies, bonds, and funds to clients in over 200 countries and territories. We serve individual investors and institutions, including financial advisors, hedge funds and introducing brokers. Our advanced technology, competitive pricing, and global market help our clients to make the most of their investments. Barron's has recognized Interactive Brokers as the #1 online broker for six consecutive years. Join our dynamic, multi-national team and be a part of a company that simplifies and enhances financial opportunities using state-of-the-art technology. This is a hybrid role (3 days in office/2 days remote). About your team: Interactive Brokers (IBKR) is seeking a Platform Engineer – Support to join our Information Technology team. This role provides first-level technical support for Microsoft Windows platforms across the organization. You will assist business and development end-users via phone, email, and a centralized ticketing system to resolve or escalate IT issues. This position requires strong technical knowledge, polished communication skills, and a high sense of urgency. Ideal candidates will demonstrate intermediate expertise in Windows and networking technologies, patience with less technical users, and the ability to thrive in a fast-paced environment. What will be your responsibilities within IBKR: • Provide timely technical assistance for issues related to computer systems, software, and hardware in accordance with departmental SLAs., • Support users via phone, email, in-person, and remote tools., • Troubleshoot and resolve issues involving desktops, laptops, virtual machines, smartphones, scanners, printers, and other peripherals., • Install operating systems, applications, drivers, and configure system settings per departmental standards., • Diagnose root causes of technical problems and implement permanent solutions to prevent recurrence., • Document resolutions in the department's knowledge base and contribute to self-help resources for employees., • Maintain detailed records of incident activity, including contact attempts and resolution notes, and escalate when necessary., • Participate in departmental and firm-wide projects as assigned., • Attend training sessions and team meetings to support productivity and development goals., • Interface professionally with employees at all levels, including executives, to promote a positive image of the IT department., • Associate's degree in Computer Science or related field preferred., • Certifications such as A+, Network+, Microsoft, or VMware are a plus., • Minimum 2+ years of technical support experience, or equivalent education and training., • Strong organizational, prioritization, and multitasking abilities., • Team-oriented mindset with a commitment to knowledge sharing., • Ability to explain technical concepts to non-technical stakeholders., • Excellent interpersonal, written, and verbal communication skills., • Detail-oriented, flexible, and self-directed., • Resourceful and proactive in solving problems independently., • Strong knowledge of Microsoft Windows desktop operating systems., • Proficiency in Microsoft Office Suite., • Working knowledge of:, • Entra ID and Azure services, • Administrative scripting (PowerShell, Python, etc.), • Intune packaging and PC deployments, • TCP/IP, Wi-Fi, DNS, DHCP, • Active Directory environments and Office 365 cloud applications, • Competitive salary, annual performance-based bonus, and stock grants, • Retirement plan (401(k)) with competitive company match, • Comprehensive health and wellness benefits, including medical, dental, and vision, • Company-paid healthcare premium, • Wellness screenings, health coaching, and counseling services via Employee Assistance Program (EAP), • Paid time off and generous parental leave, • Daily lunch allowance and fully stocked kitchen with healthy snacks, • Corporate events, team outings, volunteer activities, and company sports teams, • Education reimbursement and ongoing learning opportunities

Job Description IT Support Associate, End User Experience Position Overview: Brilliant Earth is hiring an IT Support Associate to join our IT team. As a member of the IT team, this role will be instrumental in ensuring that our end users receive unparalleled support and assistance, enabling them to achieve their goals seamlessly. This person must be a customer-oriented problem solver who thrives in a dynamic and fast-growing environment and possess a passion for delivering exceptional user experiences. This role requires full-time in-office attendance at our Secaucus Distribution Center location. The targeted budget for this position is $65,000-$70,000 annually. This compensation budget range may be adjusted at any time at the discretion of the company. You will: • Deliver outstanding customer service by promptly addressing end users' technical inquiries and providing solutions that meet their needs in-person, and through our ITSM solution (Freshservice), along with chat (Teams) and remote session when needed (TeamViewer)., • Manage and support various hardware components, including computers (PC and Mac), printers, QR scanners and wireless network. Ensure the availability, reliability, and security of these systems to enhance end user productivity., • Diagnose and resolve technical issues reported by end users, leveraging your exceptional research and problem-solving skills to identify root causes and implement effective solutions., • Efficiently manage and resolve tickets (incidents and service requests) reported by end users though our Ticketing Solution, ensuring minimal disruption to their workflow and delivering timely solutions, fulfilling the Company’s SLAs., • Control on-site Inventory and oversee the entire laptop lifecycle: receiving new devices, refurbishing used ones, maintaining accurate inventory levels, and securely shipping laptops to new hires across the company., • Partner with HR to seamlessly onboard new employees by ensuring their laptops are delivered and ready for use upon arrival and facilitating a smooth technology setup process., • Streamline the offboarding process by collecting company laptops, securely wiping data, and updating the Asset Management system to reflect equipment return., • Adapt and thrive in a fast-paced, dynamic startup environment, where priorities may shift, and new challenges arise regularly., • Utilize your expertise in SAML/LDAP (OKTA) to manage user identities, access permissions, and authentication, ensuring secure and efficient access to company resources., • Provide comprehensive support for Office 365 applications, assisting end users with configuration, access, and usage queries., • Assist with onboarding new employees, ensuring they have the necessary technology setup and conducting training sessions to enhance end user proficiency with our systems., • Create and maintain detailed documentation on support processes, troubleshooting steps, and frequently asked questions, facilitating knowledge sharing and continuous improvement., • Collaborate with cross-functional teams to address complex technical issues and contribute to the improvement of our IT infrastructure and user experience., • 2+ years’ proven experience in providing end user support, ideally in a startup or dynamic environment., • Experience in managing and supporting hardware components such as computers (MAC and PC), printers and Scanners., • Excellent problem-solving skills with a passion for conducting in-depth research to find solutions., • Outstanding customer service skills with the ability to communicate technical information to non-technical users effectively., • A team player with excellent interpersonal and communication skills., • Highly organized and capable of multitasking in a fast-paced environment., • Knowledge in SAML/LDAP (preferably in OKTA) and Microsoft 365., • MDM tools (JAMF and Intune) knowledge, • Hardware cleanup/maintenance for on-site printers At Brilliant Earth, our mission is to cultivate a more transparent, sustainable, compassionate, & inclusive jewelry industry. We believe in creating jewelry you can feel good about wearing, without ever compromising between quality and conscience. We are hard-working team players that welcome challenges and rise to any occasion. Our community of collaboration, respect and encouragement is fostered by frequent team events, cross-departmental meetings and celebrating our wins, big and small. As one of the fastest growing e-commerce jewelers in the world, we're searching for bright and passionate people who are excited to make an impact from day one and grow with the company to take on greater responsibility over time. Brilliant Earth recognizes the value of diversity and inclusion on our team, as we work together to reinvent fine jewelry in a thoughtful and modern way. At Brilliant Earth, we celebrate each other – our successes, the lessons along the way, and the unique perspectives each individual brings to our team. It is our intent to maintain a work environment and hiring process which is free of harassment or discrimination because of sex, race, religion, color, national origin, physical or mental disability, genetic information, marital status, age, sexual orientation, gender identity, military service, veteran status, or any other status protected by Federal, State or local laws. We are committed to complying with all Federal, State and local laws providing Equal Employment Opportunities, and all other employment laws and regulations. If you need assistance or reasonable accommodation completing an application or at any stage of the interview process, please reach out to us at . Powered by JazzHR p5OcwjQ6r1