Grocery Store Manager - Troy NY - Bargain Grocery
hace 7 días
Troy
Job DescriptionJob Summary: Oversees and is accountable for the store operations ensuring maximum sales and profitability through effective customer service, merchandising, inventory management, expense control, personnel management/training, managing operating costs and minimizing shrinkage. Essential Job Duties and Responsibilities: (Additional duties may be assigned) • Performs duties in a safe and efficient manner consistent with store safety policies and procedures., • Creates “action plans” for opportunities in store., • Ensures that store maintains outstanding customer care standards by providing a friendly environment that treats each customer as a guest with respect and courtesy while providing them with quick and friendly service. Responds to customer’s questions, resolves problems and needs in a friendly, accurate and timely manner., • Monitors store quality, cleanliness, stock levels, merchandising, sales growth, and profitability by analyzing operating reports, payroll sales reports, shrink reports, and taking appropriate action to improve performance., • Creates and monitors effective work schedules for all store personnel to ensure consistent application of courtesy and service to customers while minimizing personnel costs., • Implements plan to maximize sales to meet or exceed budgets., • Regulates shrinkage, expenses, payroll, and report variances as requested., • Ensures compliance with all store policies and procedures and supports store loss prevention efforts through meetings, audits and corrective action plans as required., • Implements a regular and effective housekeeping program throughout the store., • Continually evaluates and reacts to performance issues and actively recruits as necessary., • Ensures that accurate records are maintained in tracking margins, markdowns, in-store use of merchandise, voids, and refunds on outdated, damaged or spoiled merchandise write-offs., • Ensures that product rotation procedures are rigidly observed and that merchandise is of optimum freshness and quality., • Maintains stock levels, inventory, and stock rotation to required level. Plan department layout or merchandise and/or advertising display. Inspects merchandise to ensure it is correctly priced and displayed., • Supports store loss prevention efforts through meetings, audits, and/or corrective action programs., • Maintains effective security standards and procedures for all area within the store., • Maintains high standards of employee morale and promotes an atmosphere of cooperation., • Participates in on-going training activities to increase personal skill level, improving overall store operations and customer service.Supervisory Responsibilities: Supervisory responsibilities include recruiting, interviewing, selecting staff and making hiring recommendations; planning, scheduling and assigning work; checking and approving work; recommending salary adjustments; making effective recommendations regarding promotions, making effective recommendations regarding unsatisfactory employees; making final decision to terminate unsatisfactory employees. Education and Experience: • High school diploma or GED required, • At least 5 years retail experience in a supermarket industry preferred, • Basic personal computer skills that include the ability to send/receive email messages, post information to a database or spreadsheet, and perform basic word processing, bookkeeping, and/or data entry., • Equivalent combination of experience and education.Knowledge, Skills, and Abilities:, • Must possess excellent customer service skills, • Strong leadership skills, • Merchant mentality, • Self-starter, • Excellent supervisory skills and the ability to motivate, coach and lead diverse employee groups, • In-depth knowledge of all aspects of store management and operations, • Ability to analyze and solve problems, • Ability to handle and resolve customer complaints and concerns, • Ability to work evening and/or weekend hours, • Ability to establish priorities, work independently and meet store goals and objectives, • Ability to check, count, and verify numbers, • Possess good organizational skills and detail orientation, • High degree of personal integrity, • Customer service experience., • Comprehensive working knowledge of all aspects of store management and operations, • Ability to handle and resolve recurring problems, • Ability to work evening and/or weekend hours., • Ability to establish priorities, work independently and meet store goals and objectives.Physical and Mental Requirements:, • Ability to stand for extended periods of time, climb, balance, stoop, kneel, crouch, crawl, reach, sit, walk, push, pull, lift, use fingers, grasp, feel, talk, hear, and perform repetitive motions., • Ability to exert up to 50 pounds of force occasionally, and/or up to 20 pounds of force frequently, and/or up to 10 pounds of force constantly to move objects., • Close mental and visual attention required to perform work dealing primarily with preparing and analyzing data and figures, performing accounting work, using a computer terminal, and/or extensive reading.Environmental Conditions: The store manager is exposed to inside and outdoor weather conditions, extreme cold, dust and/or dirt, oils, chemicals, fumes, odors, and unpleasant tasks such as handling garbage. *Salary is competitive and based on experience. 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