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Job Description About impact.com impact.com is the world's leading commerce partnership marketing platform, transforming the way businesses grow by enabling them to discover, manage, and scale partnerships across the entire customer journey. From affiliates and influencers to content publishers, brand ambassadors, and customer advocates, impact.com empowers brands to drive trusted, performance-based growth through authentic relationships. Its award-winning products—Performance (affiliate), Creator (influencer), and Advocate (customer referral)—unify every type of partner into one integrated platform. As consumers increasingly rely on recommendations from people and communities they trust, impact.com helps brands show up where it matters most. Today, over 5,000 global brands, including Walmart, Uber, Shopify, Lenovo, L'Oréal, and Fanatics, rely on impact.com to power more than 225,000 partnerships that deliver measurable business results. Your Role at impact.com: The Creator Consulting Associate supports the Creator Consulting team by managing day-to-day execution, data analysis, and client coordination for global creator strategy engagements. You'll work directly under a Principal / Sr. Creator Consultant, supporting their work with some of the world's largest brands. Your role is part strategic, part operational—keeping engagements running smoothly, analyzing creator performance data, and helping translate strategy into action. What You'll Do: • Operational Excellence: Manage the daily workflows of creator consulting engagements, including documentation, scheduling, and follow-ups., • Data Analysis: Build reports, analyze creator and affiliate performance data, and synthesize insights for client presentations., • Platform Education: Act as a platform educator for clients and internal teams—helping translate creator strategies into workflows within the impact.com platform and creating simple how-to resources., • Client Coordination: Support internal and external communications, ensuring seamless execution across teams and regions., • Playbook Development: Help compile deliverables and playbooks following strategy workshops., • 2+ years of experience in affiliate marketing, creator marketing, and analytics (internships or full-time)., • Strong Excel/Sheets and presentation-building skills (Google Slides, PowerPoint)., • Curiosity about the creator economy, affiliate marketing, and performance media., • Exceptional organizational and communication skills., • A passion for marketing technology., • An analytical mindset with comfort in interpreting data. *This is the pay range the Company believes is equitable for this position at the time of this posting. Consistent with applicable law, compensation will be determined based on the skills, qualifications, and experience of the applicant, along with the requirements of the position, and the Company reserves the right to modify this pay range at any time. Benefits and Perks: At impact.com, we believe that when you're happy and fulfilled, you do your best work. That's why we've built a benefits package that supports your well-being, growth, and work-life balance. • Medical, Dental, and Vision insurance, • Office-only catered lunch every Thursday, a healthy snack bar, and great coffee to keep you fueled, • Flexible spending accounts and 401(k), • Flexible Working: Our Responsible PTO policy means you can take the time off you need to rest and recharge. We're committed to a positive work-life balance and provide a flexible environment that allows you to be happy and fulfilled in both your career and your personal life., • Health and Wellness: Your well-being is a priority. Our mental health and wellness benefit includes up to 12 fully covered therapy/coaching sessions per year, with additional dependent coverage. We also offer a monthly gym reimbursement policy to support your physical health., • A Stake in Our Growth: We offer Restricted Stock Units (RSUs) as part of our total compensation, giving you a stake in the company's growth with a 3-year vesting schedule, pending Board approval., • Investing in Your Growth: We're committed to your continuous learning. Take advantage of our free Coursera subscription and our PXA courses., • Parental Support: We offer a generous parental leave policy, 26 weeks of fully paid leave for the primary caregiver and 13 weeks fully paid leave for the secondary caregiver. #LI_NewYork_NewYork

Job Description JOB SUMMARY: The Care Coordinator functions as a member of an interdisciplinary team to provide care coordination to a caseload of severely mentally ill adults with multiple medical comorbidities and/or co-occurring substance abuse disorders and/or medically ill individuals. Advocates for and supports the client, engages with community agencies/health care providers and others on his behalf to ensure access to services needed to increase wellness self-management and reduce emergency room visits and/ or hospitalizations. Provides clinical support to the Team by providing consultation, education, information around psychosocial and/or substance abuse conditions, interventions, resources to maintain focus on outcomes and best practices. ESSENTIAL JOB FUNCTIONS: List all essential job duties. (To perform this job successfully, an individual must be able to perform each essential duty listed satisfactorily with or without a reasonable accommodation. Reasonable accommodations may be made to enable qualified individuals with a disability to perform the essential duties unless this causes undue hardship to the agency.) • Conducts initial and ongoing assessments of assigned clients to document strengths, needs, goals, and resources., • Participates in the development/documentation /review and update of client centered comprehensive integrated, interdisciplinary care plan in consultation with other team members to ensure focus on desired outcomes., • Maintains effective communications with clients, primary care physicians, substance abuse, and mental healthcare providers, family, collateral resources and other Agency staff on behalf of clients., • Maintains documents, records, statistics, and other related reports in an organized, timely, and accurate manner as per policy and procedure., • Coordinates care planning with other providers of services/ resources to ensure goal directed, collaborative care, including care transitions., • Works as part of a Care Coordination team; attends and participates in team meetings to provide input/feedback around psychosocial and medical conditions conditions/comorbidities to review client status, update plans and goals, review outcomes to further program goals., • Acts as a resources/consultant to all team members on psychosocial, medical and/or substance abuse issues and resources., • Provides telephonic as well as face-to-face outreach, engagement, and service planning in the field., • Acts as a linkage to community services including medical, behavioral, residential, entitlement and any other needed services per interdisciplinary care plan., • Monitors overall service delivery to clients to ensure coordination and continuity; advocates with service providers/resources as needed., • Provides crisis intervention and follow-up., • May be assigned other tasks and duties reasonably related to the job responsibilities., • Working knowledge of computer software and electronic health record systems, • Demonstrated competency in written, verbal, and computational skills to present and document records in accordance with program standards., • Experienced in and demonstrated comprehensive understanding and working knowledge of the interdisciplinary planning process and the developmental treatment model., • Knowledge of Medicaid, Social Security and other entitlements preferred., • Excellent interpersonal skills required., • Specific training for the designated assessment tool(s), the array of services and supports available, and the client-centered service planning Training in assessment of individuals whose condition may trigger a need for HCBS and supports, and an ongoing knowledge of current best practices to improve health and quality of life. 1. A bachelor’s degree in one of the fields listed below1; or, 2. A NYS teacher’s certificate for which a bachelor’s degree is required; or, 3. NYS licensure and registration as a Registered Nurse and a bachelor’s degree; or, 4. A Bachelor’s level education or higher in any field with five years of experience working directly with persons with behavioral health diagnoses; or, 5. A Credentialed Alcoholism and Substance Abuse Counselor (CASAC). 1 Qualifying education includes degrees featuring a major or concentration in social work, psychology, nursing, rehabilitation, education, occupational therapy, physical therapy, recreation or recreation therapy, counseling, community mental health, child and family studies, sociology, speech and hearing or other human services field AND two years of experience: 1. In providing direct services to people with Serious Mental Illness, developmental disabilities, or substance use disorders; or

Job Description JOB SUMMARY The Care Coordinator functions as a member of an interdisciplinary team to provide care coordination to a caseload of severely mentally ill adults with multiple medical comorbidities and/or co-occurring substance abuse disorders and/or medically ill individuals. Advocates for and supports the client, engages with community agencies/health care providers and others on his behalf to ensure access to services needed to increase wellness self-management and reduce emergency room visits and/ or hospitalizations. Provides clinical support to the Team by providing consultation, education, information around psychosocial and/or substance abuse conditions, interventions, resources to maintain focus on outcomes and best practices. ESSENTIAL JOB FUNCTIONS: List all essential job duties. (To perform this job successfully, an individual must be able to perform each essential duty listed satisfactorily with or without a reasonable accommodation. Reasonable accommodations may be made to enable qualified individuals with a disability to perform the essential duties unless this causes undue hardship to the agency.) • Conducts initial and ongoing assessments of assigned clients to document strengths, needs, goals, and resources., • Participates in the development/documentation /review and update of client centered comprehensive integrated, interdisciplinary care plan in consultation with other team members to ensure focus on desired outcomes., • Maintains effective communications with clients, primary care physicians, substance abuse, and mental healthcare providers, family, collateral resources and other Agency staff on behalf of clients., • Maintains documents, records, statistics, and other related reports in an organized, timely, and accurate manner as per policy and procedure., • Coordinates care planning with other providers of services/ resources to ensure goal directed, collaborative care, including care transitions., • Works as part of a Care Coordination team; attends and participates in team meetings to provide input/feedback around psychosocial and medical conditions conditions/comorbidities to review client status, update plans and goals, review outcomes to further program goals., • Acts as a resources/consultant to all team members on psychosocial, medical and/or substance abuse issues and resources., • Provides telephonic as well as face-to-face outreach, engagement, and service planning in the field., • Acts as a linkage to community services including medical, behavioral, residential, entitlement and any other needed services per interdisciplinary care plan., • Monitors overall service delivery to clients to ensure coordination and continuity; advocates with service providers/resources as needed., • Provides crisis intervention and follow-up., • May be assigned other tasks and duties reasonably related to the job responsibilities., • Working knowledge of computer software and electronic health record systems, • Demonstrated competency in written, verbal, and computational skills to present and document records in accordance with program standards., • Experienced in and demonstrated comprehensive understanding and working knowledge of the interdisciplinary planning process and the developmental treatment model., • Knowledge of Medicaid, Social Security and other entitlements preferred., • Excellent interpersonal skills required., • Specific training for the designated assessment tool(s), the array of services and supports available, and the client-centered service planning process. Training in assessment of individuals whose condition may trigger a need for HCBS and supports, and an ongoing knowledge of current best practices to improve health and quality of life. 1. A bachelor’s degree in one of the fields listed below1; or, 2. A NYS teacher’s certificate for which a bachelor’s degree is required; or, 3. NYS licensure and registration as a Registered Nurse and a bachelor’s degree; or, 4. A Bachelor’s level education or higher in any field with five years of experience working directly with persons with behavioral health diagnoses; or, 5. A Credentialed Alcoholism and Substance Abuse Counselor (CASAC). 1 Qualifying education includes degrees featuring a major or concentration in social work, psychology, nursing, rehabilitation, education, occupational therapy, physical therapy, recreation or recreation therapy, counseling, community mental health, child and family studies, sociology, speech and hearing or other human services field AND two years of experience: 1. In providing direct services to people with Serious Mental Illness, developmental disabilities, or substance use disorders; or

Job Description JOB SUMMARY The Care Coordinator functions as a member of an interdisciplinary team to provide care coordination to a caseload of severely mentally ill adults with multiple medical comorbidities and/or co-occurring substance abuse disorders and/or medically ill individuals. Advocates for and supports the client, engages with community agencies/health care providers and others on his behalf to ensure access to services needed to increase wellness self-management and reduce emergency room visits and/ or hospitalizations. Provides clinical support to the Team by providing consultation, education, information around psychosocial and/or substance abuse conditions, interventions, resources to maintain focus on outcomes and best practices. ESSENTIAL JOB FUNCTIONS: List all essential job duties. (To perform this job successfully, an individual must be able to perform each essential duty listed satisfactorily with or without a reasonable accommodation. Reasonable accommodations may be made to enable qualified individuals with a disability to perform the essential duties unless this causes undue hardship to the agency.) • Conducts initial and ongoing assessments of assigned clients to document strengths, needs, goals, and resources., • Participates in the development/documentation /review and update of client centered comprehensive integrated, interdisciplinary care plan in consultation with other team members to ensure focus on desired outcomes., • Maintains effective communications with clients, primary care physicians, substance abuse, and mental healthcare providers, family, collateral resources and other Agency staff on behalf of clients., • Maintains documents, records, statistics, and other related reports in an organized, timely, and accurate manner as per policy and procedure., • Coordinates care planning with other providers of services/ resources to ensure goal directed, collaborative care, including care transitions., • Works as part of a Care Coordination team; attends and participates in team meetings to provide input/feedback around psychosocial and medical conditions conditions/comorbidities to review client status, update plans and goals, review outcomes to further program goals., • Acts as a resources/consultant to all team members on psychosocial, medical and/or substance abuse issues and resources., • Provides telephonic as well as face-to-face outreach, engagement, and service planning in the field., • Acts as a linkage to community services including medical, behavioral, residential, entitlement and any other needed services per interdisciplinary care plan., • Monitors overall service delivery to clients to ensure coordination and continuity; advocates with service providers/resources as needed., • Provides crisis intervention and follow-up., • May be assigned other tasks and duties reasonably related to the job responsibilities., • Working knowledge of computer software and electronic health record systems, • Demonstrated competency in written, verbal, and computational skills to present and document records in accordance with program standards., • Experienced in and demonstrated comprehensive understanding and working knowledge of the interdisciplinary planning process and the developmental treatment model., • Knowledge of Medicaid, Social Security and other entitlements preferred., • Excellent interpersonal skills required., • Specific training for the designated assessment tool(s), the array of services and supports available, and the client-centered service planning process. Training in assessment of individuals whose condition may trigger a need for HCBS and supports, and an ongoing knowledge of current best practices to improve health and quality of life. 1. A bachelor’s degree in one of the fields listed below1; or, 2. A NYS teacher’s certificate for which a bachelor’s degree is required; or, 3. NYS licensure and registration as a Registered Nurse and a bachelor’s degree; or, 4. A Bachelor’s level education or higher in any field with five years of experience working directly with persons with behavioral health diagnoses; or, 5. A Credentialed Alcoholism and Substance Abuse Counselor (CASAC). 1 Qualifying education includes degrees featuring a major or concentration in social work, psychology, nursing, rehabilitation, education, occupational therapy, physical therapy, recreation or recreation therapy, counseling, community mental health, child and family studies, sociology, speech and hearing or other human services field AND two years of experience: 1. In providing direct services to people with Serious Mental Illness, developmental disabilities, or substance use disorders; or, 2. In linking individuals with Serious Mental Illness, developmental disabilities, or substance use disorders to a broad range of services essential to successful living in a community setting (e.g. medical, psychiatric, social, educational, legal, housing and financial services). A master’s degree in one of the qualifying education fields may be substituted for one year of experience.

Job Description JOB TITLE: Cultural Broker & Education Advocate EMPLOYMENT TYPE: Full-Time REPORTS TO: Director of Compliance LOCATION: Services provided city-wide (offices based in Queens, Brooklyn & the Bronx) SALARY: $60,000 annually ABOUT AAFSC: For over 30 years, the Arab-American Family Support Center (AAFSC) has proudly served immigrants and refugees. We help children stay safe, families remain together, and newcomers navigate life in New York City. While our doors are open to all, AAFSC has expertise in serving Arab, Middle Eastern, North African, Muslim, and South Asian communities. JOB SUMMARY: The Cultural Broker & Education Advocate provides strategic advocacy as well as information & referrals for our constituents as they and their case workers navigate complex education, health, and social services systems across New York City. By doing so, the Cultural Broker & Education Advocate improves accessibility for clients and advocates for change in these systems. This role builds key relationships and support networks with state & government entities and community-based organizations in order to assess or voice gaps in resources. This role also provides efficient case and administrative support for their assigned Preventive Services unit, including performing administrative tasks, such as maintaining case files, updating referral information, and assisting with the upkeep of case records. A successful person in this role will bring a trauma-informed, culturally-responsive, and linguistically-appropriate lens to this position. A commitment to immigrant, refugee, and low-income communities is essential for success in this role. The Cultural Broker & Education Advocate will report to the Director of Compliance and provide support across all five preventive programs on an as-needed basis. The Solution Based Casework (SBC) model is based on three theoretical foundations: family life cycle theory, relapse prevention/CBT theory, and solution- focused family therapy. Partnership with families in each case is critical to reducing risks and solutions should utilize prevention skills to achieve those goals. The Functional Family Therapy (FFT) model works with youth between the ages of 11 to 18 who struggle with behavioral and/or emotional problems and have been referred by the juvenile justice, mental health, school, or child welfare system. aafscny.org As a strength-based model, FFT focuses on acceptance and respect and uses assessments and interventions to determine risk and protective factors in relation to the family and youth’s development. PRIMARY DUTIES & RESPONSIBILITIES: Information & Referral * Provide advocacy for clients by interacting with clients and human service agencies resolving problems and providing information. * Field incoming phone calls to provide information and referral service activities including intake, assessment, and referral. * Provide excellent customer service. * Submit all relevant information to Case Planners, Program Supervisor and/or Program Director. * Assist Case Planners and Conference Facilitators in conducting case recommendation referrals as needed and as assigned by the Supervisor, Program Director, and/or Director of Compliance. * Assist in maintaining an accurate and through database consisting of community resources. * Provide written and verbal feedback to the supervisor on efforts & outcomes. External Relations * Assist in maintaining key relationships with the Administration for Children’s Services (ACS), the Office of Children and Family Services (OCFS), the Department of Education (DOE), religious and community organizations, and other preventive providers throughout the city. * Suggest improvements in Preventive Services processes as they relate to client accessibility navigating government systems. * Coordinate with the Resource Development team to increase the accessibility and visibility of AMENAMSA clients and their needs. * In collaboration with Resource Development team and Preventive Leadership, support with organizing client and community member meetings, workshops, and other community-building and educational forums. * In collaboration with the Resource Development team and Preventive Leadership, strategize, coordinate and implement targeted outreach to community residents (e.g. develop outreach materials, plan informational sessions on key issues, place targeted ads in ethnic media, etc.). * Attend regular meetings and special events as needed, as an ambassador and champion of AAFSC. Case Support * Maintain case files and record keeping in compliance with ACS standards, and all existing Federal, State and City laws (updating HIPAA and consent forms, documenting case work, printing progress notes and organizing documents). * Maintain internal and external databases (PROMIS, Connections, Apricot Client database, etc.) by entering relevant collateral contacts, ensuring quality of notes, uploading closing packets, and printing notes, face sheets, and forms. * Provide support to the Cultural Broker roles in Unit One (SBC Brooklyn, SBC Bronx, and FFT) or Unit Two (SBC Astoria, SBC Jackson Heights, and FFT) on an on-site rotating basis. * Serve as an education advocate for approximately 224 cases across all assigned unit and assist with obtaining educational records and uploading them into Connections. * Proofread case notes to edit spelling and grammatical errors and content for best case practice. * Review physical and online case files to ensure proper documentation is uploaded accordingly. * With support from the Supervisor and coordination with the Case Planner or Therapist, ensure the physical case file is complete, prior to the closing process. * As assigned by Supervisor, assist Case Planners or Therapists by making collateral contacts, obtaining documentation for record-keeping, and support with the development and follow-up on case plans (as needed). * Submit ACS support requests, including furniture requests, OPTA related services, investigative consultant services, clinical services, HCS requests, etc.) * Participate in case conferences (as needed). * As assigned by Supervisor and in support of case planners, complete home visits when needed. Administrative * Assist in the administration of surveys and other program assessments to establish an ecosystem map of client needs and gaps in needs. * Support with front-desk administrative duties (answering phone calls and directing to appropriate personnel) when coverage is needed. * Prepare reports and paperwork for Preventive Services Supervisor and Director. * Take notes during PPRS meetings. Quality Assurance, Communication and Documentation * Support monitoring the effectiveness of Quality Improvement implementation, identify remaining gaps, and follow-up with relevant staff to ensure sustainable change and improvement. * Collaborate across teams by working with program leadership to implement data driven strategies to their programs, as required by evolving programmatic or reporting needs. * Complete all documents required by ACS in a timely manner and in compliance with ACS’ Preventive Services Quality Assurance Standards and Indicators as well as with OCFS’ Preventive Services Practice Guidance Manual. * Obtain and maintain collateral contacts with all other service providers including school and medical reports on a regular basis. * Comply with all data entry requirements for database systems inputting information in a timely manner (PROMIS, Connections, Apricot Client database). * Compile and organize appropriate client intake paperwork, surveys, and forms. Maintain casefiles, database entry, and record keeping in compliance with ACS, OCFS, and AAFSC requirements in alignment with the evidence-based program guidelines. * Appropriately follow incident reporting procedures (as needed). * Maintain professional relationships with ACS personnel as well as other service providers and staff. * Regularly collaborate and communicate with staff by responding to emails, maintaining an up-to-date outlook calendar, participating in supervision meetings, and scheduling office days. Other Duties and Responsibilities * Participate in AAFSC meetings and internal and external trainings (mandated reporter, safety and risk, etc.). * Assist in preparation for city and/or other agency audits. * Perform other duties assigned by Preventive Services Director. BACKGROUND & POSITION REQUIREMENTS: * Bachelor’s degree required. * Two years of experience in child welfare and family services preferred. * Familiarity with using PROMIS and Connections preferred. * Strong writing and communication skills required. * Excellent organizational, time-management, follow-up, and administrative skills with attention to detail. * Self-starter with the ability to work independently, and as a part of a team, in a fast-paced deadline-driven environment. * Bilingual fluency in English as well as one of the following languages is a plus: Arabic, Spanish, Urdu, Bangla/Bengali, or another language. * Exercises discretion regarding sensitive personal and legal information. * Job contingent on pre-employment background check and fingerprint clearance. * U.S. Work authorization required. We are an equal opportunity employer that values diversity at all levels. All individuals are encouraged to apply. Powered by JazzHR DHv7JBTFyN

Job Description JOB SUMMARY: The Care Coordinator functions as a member of an interdisciplinary team to provide care coordination to a caseload of severely mentally ill adults with multiple medical comorbidities and/or co-occurring substance abuse disorders and/or medically ill individuals. Advocates for and supports the client, engages with community agencies/health care providers and others on his behalf to ensure access to services needed to increase wellness self-management and reduce emergency room visits and/ or hospitalizations. Provides clinical support to the Team by providing consultation, education, information around psychosocial and/or substance abuse conditions, interventions, resources to maintain focus on outcomes and best practices. ESSENTIAL JOB FUNCTIONS: List all essential job duties. (To perform this job successfully, an individual must be able to perform each essential duty listed satisfactorily with or without a reasonable accommodation. Reasonable accommodations may be made to enable qualified individuals with a disability to perform the essential duties unless this causes undue hardship to the agency.) • Conducts initial and ongoing assessments of assigned clients to document strengths, needs, goals, and resources., • Participates in the development/documentation /review and update of client centered comprehensive integrated, interdisciplinary care plan in consultation with other team members to ensure focus on desired outcomes., • Maintains effective communications with clients, primary care physicians, substance abuse, and mental healthcare providers, family, collateral resources and other Agency staff on behalf of clients., • Maintains documents, records, statistics, and other related reports in an organized, timely, and accurate manner as per policy and procedure., • Coordinates care planning with other providers of services/ resources to ensure goal directed, collaborative care, including care transitions., • Works as part of a Care Coordination team; attends and participates in team meetings to provide input/feedback around psychosocial and medical conditions conditions/comorbidities to review client status, update plans and goals, review outcomes to further program goals., • Acts as a resources/consultant to all team members on psychosocial, medical and/or substance abuse issues and resources., • Provides telephonic as well as face-to-face outreach, engagement, and service planning in the field., • Acts as a linkage to community services including medical, behavioral, residential, entitlement and any other needed services per interdisciplinary care plan., • Monitors overall service delivery to clients to ensure coordination and continuity; advocates with service providers/resources as needed., • Provides crisis intervention and follow-up., • May be assigned other tasks and duties reasonably related to the job responsibilities., • Working knowledge of computer software and electronic health record systems, • Demonstrated competency in written, verbal, and computational skills to present and document records in accordance with program standards., • Experienced in and demonstrated comprehensive understanding and working knowledge of the interdisciplinary planning process and the developmental treatment model., • Knowledge of Medicaid, Social Security and other entitlements preferred., • Excellent interpersonal skills required., • Specific training for the designated assessment tool(s), the array of services and supports available, and the client-centered service planning process. Training in assessment of individuals whose condition may trigger a need for HCBS and supports, and an ongoing knowledge of current best practices to improve health and quality of life., • A bachelor’s degree in one of the fields listed below1; or, • A NYS teacher’s certificate for which a bachelor’s degree is required; or, • NYS licensure and registration as a Registered Nurse and a bachelor’s degree; or, • A bachelor’s level education or higher in any field with five years of experience working directly with persons with behavioral health diagnoses; or AND two years of experience: • In providing direct services to people with Serious Mental Illness, developmental disabilities, or substance use disorders; or