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  • Quality Process Owner
    Quality Process Owner
    hace 8 horas
    Jornada completa
    Inwood

    We’re looking for motivated, engaged people to help make everyone’s journeys better. Job Summary The Local Quality Process Owner is responsible for overseeing and sustaining quality initiatives at the unit level, ensuring alignment with global and regional standards while tailoring practices to local operational needs. Reporting directly to the General Manager, this role plays a key part in embedding a culture of quality across all functional streams. The position also ensures that customer requirements are consistently met through proactive monitoring, training, and collaboration. The Local Quality Process Owner leads local quality projects, supports continuous improvement efforts, and fosters cross-functional engagement to enhance overall performance and customer satisfaction. Annual Salary Range: 105-120k Location: 30 Inip Dr, Inwood NY 11096 Benefits: • 401(k), • Dental insurance, • Disability insurance, • Health insurance, • Paid time off, • Vision insurance, • Daily meals, • Parking Main Duties and Responsibilities Quality Management and Adherence: • Oversee that all agreed customer requirements are consistently met within the local operations., • Coordinate efforts to uphold internal quality standards and specifications., • Define and establish local quality standards and processes to address specific unit needs., • Implement and maintain local Quality Management System (QMS) aligned with global standards., • Support execution of the Quality Roadmap milestones and strategic initiatives. Performance Monitoring and Reporting: • Implement mechanisms to monitor quality performance, identify trends, and report deviations or risks to relevant stakeholders., • Analyze quality metrics to drive data-informed decisions and corrective actions., • Drive local governance and auditing activities to ensure compliance and identify areas for enhancement. Continuous Improvement and Problem Solving: • Lead local quality projects aimed at improving product and service delivery., • Support root cause analysis of quality issues and lead the implementation of preventive and corrective actions., • Identify and facilitate opportunities for continuous improvement within local operational processes. Cross-Functional Collaboration and Support: • Collaborate across departments to ensure seamless integration of quality practices within daily operations., • Act as a liaison between the unit and regional/global quality teams to support alignment and consistency., • Lead the investigation of customer complaints and trends, delivering timely and precise reports to commercial and customer service teams. Quality Culture and Capability Building: • Promote and instill a culture of quality awareness across all levels of the unit., • Develop and deliver quality training to operations teams to support understanding and execution of standards., • Lead local quality awareness campaigns and initiatives to engage staff and reinforce best practices. Education • Minimum of bachelor’s degree in related field or equivalent field experience; advanced degree in related field desirable. Master’s degree preferred. Work Experience • Must have a minimum of 2 years of professional experience in quality management, with demonstrated career growth., • Experience in implementing and maintaining quality systems, standards, and audits, • Preference for experience in airline catering and/or multi-site manufacturing environment., • A proven track record of successful results. Technical Skills • Strong computer literacy and good knowledge of Microsoft Office including Word, Excel, PowerPoint., • Proficiency in quality assurance tools and methodologies., • Excellent interpersonal, influencing, verbal and written communication skills required., • Exemplary English writing skills, with reading and writing proficiency in multiple languages., • Proven teamwork experience in a fast-paced environment., • Passionate and self-motivated., • Detail orientated, flexible and responsive., • Ability to handle multiple tasks and meet tight deadlines. Core Competencies Required • In addition to the previously outlined qualifications:, • Strong understanding of ISO 9001 requirements, including risk-based thinking, process approach, and continual improvement., • Exceptional communication and influencing skills, with the ability to engage and align stakeholders at all levels of the organization., • Strong analytical and problem-solving capabilities, coupled with a results-oriented mindset and a commitment to continuous improvement across various security domains., • Visionary thinking and a passion for pushing the boundaries of what's possible in quality strategy and execution, with a focus on developing innovative solutions., • Strategic Thinking and Execution-ability to translate global strategy into local actions plans., • Stakeholder Engagement – Skilled in aligning priorities across regional and senior stakeholders., • Data & Systems Proficiency – Familiarity with FACs, OTP, and AI tools for quality management., • Customer-Centric Mindset – Experience with VoC programs and customer satisfaction initiatives., • Change Management & Communication – Proven ability to lead transformation and foster quality culture., • Innovation & Technology Awareness – Ability to assess and integrate emerging technologies into processes. gategroup Competencies Required to be Successful in the Job: • Thinking – Information Search and analysis & problem resolution skills, • Engaging – Understanding others, Team Leadership and Developing People, • Inspiring – Influencing and building relationships, Motivating and Inspiring, Communicating effectively, • Achieving – Delivering business results under pressure, Championing Performance Improvement and Customer Focus Demonstrated Values to be Successful in the Position Employees at gategroup are expected to live our Values of Excellence, Integrity, Passion and Accountability. To demonstrate these Values, we expect to observe the following from everyone: • We treat each other with respect and we act with *integrity*, • We communicate and keep each other informed, • We put our heads together to problem solve and deliver *excellence* as a team, • We have *passion* for our work and we pay attention to the little details, • We foster an environment of *accountability*, take responsibility for our actions and learn from our mistakes, • We do what we say we will do, when we say we are going to do it, • We care about our coworkers, always taking an opportunity to make someone’s day better The above statements are intended to describe the general nature and level of work being performed by the individual(s) assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required. Management reserves the right to modify, add, or remove duties and to assign other duties as necessary. In addition, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position. gategroup is an equal opportunity employer committed to workforce diversity. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status or other category under applicable law. We anticipate that this job will close on: 08/17/2026 *For California Residents, please click here to view our California privacy notice.* If you want to be part of a team that helps make travel and culinary memories, join us!

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  • Head Maitre d'
    Head Maitre d'
    hace 12 horas
    $90000–$100000 anual
    Jornada completa
    Manhattan, New York

    About the Role The Head Maître d’ owns NORTE’s reservation book and leads the guest experience from the first request for a table through the end of the visit. This role combines commercial judgment, precise dining room management, and highly personal hospitality. Working closely with the General Manager, the Head Maître d’ builds demand, develops regular guests, and ensures the room feels exceptional every night. In preparation for our upcoming opening, this position requires participation in a mandatory training program. Key Responsibilities Strategic Floor & Reservation Management • Own table inventory, availability, seating plans, pacing, and turn times., • Manage cancellations, waitlists, last-minute requests, and walk-ins to make effective use of every service., • Protect the guest experience while making sound decisions about covers and revenue., • Balance regulars, first-time guests, VIPs, celebrations, and walk-ins throughout the room. Guest Relations • Recognize guests, anticipate preferences, and turn first visits into lasting relationships., • Maintain accurate guest profiles and visit history in Loyalist., • Build genuine relationships with regulars, concierges, and the New York hospitality community., • Handle sensitive requests and guest recovery with discretion, warmth, and sound judgment. Service Leadership • Partner with the General Manager on daily reservation priorities, VIP arrivals, pacing, and guest experience., • Communicate seating decisions and guest information clearly to the host and service teams., • Make timely decisions during service as conditions change., • Serve as a trusted point of contact and an informed presence in the dining room. Qualifications • Prior experience as a Maître d’, Head Maître d’, or Reservations Manager at a high-demand New York City restaurant., • Direct, hands-on ownership of the reservation book, table inventory, waitlist, VIP relationships, and service pacing., • Strong command of Resy or OpenTable and restaurant table management., • Demonstrated ability to recognize guests, build regular clientele, and make effective decisions under pressure., • Excellent communication, organization, discretion, and sound business judgment., • Required: Fluent in English and Spanish, with the ability to communicate effectively in both languages, • Strong social intelligence, presence, and emotional awareness in high-profile guest-facing environments, • Proven ability to handle confidential and sensitive guest matters with professionalism, discretion, and sound judgment, • Warm, polished, and hospitality-driven demeanor, with a genuine passion for creating memorable guest experiences., • High level of professionalism, confidence, and poise in fast-paced, high-demand restaurant environments, • Preferred: Experience with a hospitality CRM such as Loyalist and established relationships within New York City’s restaurant community. Physical Requirements • Ability to work standing and walking for extended periods of time, • Ability to move and lift items up to 40 lbs as needed Measures of Success Success will be evaluated through covers and occupancy, effective use of released inventory, waitlist conversion, repeat visits, growth of the regular guest base, guest recognition, revenue performance, and the quality of the dining room experience Compensation Details • Compensation: $90,000.00 - $100,000.00 annual salary, • Schedule: Full-time, • Benefits & Perks: Paid Time Off, Employee Discounts, Health Insurance

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  • Cook
    Cook
    hace 3 días
    $24.88 por hora
    Jornada completa
    Inwood

    We’re looking for motivated, engaged people to help make everyone’s journeys better. Job Summary: A Head Cook is responsible for preparing and cooking various food items according to recipes and monitors cooks production acting as a lead Main Duties and Responsibilities: • Assembles equipment according to airline specifications following procedures and assembly diagrams., • Packages and prepares alcoholic beverages for airline flights., • Keeps production areas in compliance with sanitation standards and customer requirements, • Documents inventory in compliance with requirements, • Follows directions., • Works as a member of a team., • Supports Hot Food leadership in monitoring team's production quality and efficiencies, • Additional duties may be assigned as deemed necessary by management Qualifications Education: • Culinary degree and/or cook certification is preferred Work Experience: • At least 2 years of experience cooking in a high volume institutional catering environment is preferred, • Experience with maintaining temperature logs for all food items prepared., • Recipe conversion experience required to accommodate the kitchen’s daily production needs. Technical Skills: (Certification, Licenses and Registration) • Not applicable Language / Communication Skills: • Read, write, and follow food specifications and menu guidelines, • Communicate effectively with supervisors and co-workers Requirements of the Job: • Handle various food products such as seafood, beef, pork, poultry, fruits, and vegetables., • Handle knives and kitchen tools properly., • Work assigned schedule which may vary and could include weekends and holidays, • Work overtime when required, • Arrive to work on-time, • Completes paperwork and related administrative duties, • Complies with company policies Work Environment • Handles pork, poultry, meat and fish products, • Will be exposed to extreme temperature changes and noise., • Must be able to lift, push, pull, and move product, equipment and supplies up to fifty (50) pounds frequently during shift., • Regularly stands, bends, lifts, and moves intermittently during shifts of 8+ hours. Benefits of Joining the Gate Gourmet Team: • Free on-site cafeteria with hot and healthy meals, • Free parking, • Free uniforms and uniform laundering, • Weekly pay with option to use paycard, • Employee referral bonuses, • Company sponsored $10k Life Insurance (basic and supplemental available as well), • Vacation and sick benefits after 1 year, • Holiday pay after 1 year, • Recognition program including company merchandise, • Optional employee paid benefits include:, • Medical coverage, Dental, Vision, Flexible Spending Account, short and long term disability, • 401k with up to 3% company match for most locations and employees, • Membership in the American Airlines Credit Union, • Employee Assistance Program, • Discounts with T-Mobile, • Discount program with wide variety of vendors *Union language:* Please keep in mind: Our workforce needs to remain flexible in your shifts and days off, as your schedule may fluctuate during peak seasons to meet production needs, requirements of the industry or to accommodate a shift bid in accordance with the Union contract. Dues and Initiation Fees are taken the first Thursday of the month, after the required probation period. Demonstrated Values to be Successful in the Position Employees at gategroup are expected to live our Values of Excellence, Integrity, Passion and Accountability. To demonstrate these Values, we expect to observe the following from everyone: • We treat each other with respect and we act with *integrity*, • We communicate and keep each other informed, • We put our heads together to problem solve and deliver *excellence* as a team, • We have *passion* for our work and we pay attention to the little details, • We foster an environment of *accountability*, take responsibility for our actions and learn from our mistakes, • We do what we say we will do, when we say we are going to do it, • We care about our coworkers, always taking an opportunity to make someone’s day better The above statements are intended to describe the general nature and level of work being performed by the individual(s) assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required. Management reserves the right to modify, add, or remove duties and to assign other duties as necessary. In addition, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position. gategroup is an equal opportunity employer committed to workforce diversity. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status or other category under applicable law. *For further information regarding Equal Employment Opportunity Benefits: • 401(k), • Dental insurance, • Health insurance, • Vision insurance Work Location: In person

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  • Part Time Day care Assistant
    Part Time Day care Assistant
    hace 23 días
    $17.5 por hora
    Jornada parcial
    Flushing, Queens

    We are currently looking for a daycare assistant. Position to be filled ASAP. We are a New York City licensed Day Care. All candidates interested in applying can send their resume. P/T work. 1. Must be .. bilingual English/Spanish., 2. Two work related references and 2 personal references., 3. Must be outgoing and friendly., 4. Computer friendly., 5. Good communication skills, able to follow directions and instructions., 6. Must get to work on time daily Mon. to Fri., 7. Must be hands on and self-starter., 8. Have a High School diploma or above., 9. Cleaning/Potty training/changing diapers., 10. Must be able to complete State required finger printing and a background check., 11. Willing to complete the State's mandated 15 hour Health and Safety Certification, CPR and First Aid., 12. Experienced in Daycare settings preferred. We look for individuals with cheerful dispositions, patience, flexibility and is a team player. Applicants must be able to effectively communicate with parents, coworkers and administration. Responsibilities Assist in supervising and engaging children in daily activities, ensuring a safe and nurturing environment. Support the lead teacher in implementing educational programs and lesson plans tailored for toddlers and infants. Maintain cleanliness and organization of the daycare space, including toys and learning materials. Communicate effectively with parents regarding children's progress and any concerns. Administer basic first aid as needed and uphold CPR certification standards. Job Types: Part-time, 25 - 30 hours per week. Must be available to work Mon to Fri.. starting at 730 am to 5pm.

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  • Head Cook
    Head Cook
    hace 27 días
    Jornada completa
    Far Rockaway, Queens

    Prepare, cook and serve food according to recommended practices; Follow weekly menus made in consultation with the Director; Prepare food for children’s groups according to need; Make local purchases when necessary; Wash dishes and utensils according to sanitary practices; Keep kitchen and storeroom in a clean, sanitary and orderly condition, i.e., range, sink, refrigerator, cupboards; Keep simple inventory of food and household supplies on hand as needed; Inform Director of needs. • Purchase food and supplies in accordance with FGC procedures, and within government regulations., • Maintaining and posting menus, and providing for students with food allergy/medical exceptions., • Clean and wash dishes, pots, pans, and utensils according to sanitary codes and practices., • Maintaining kitchen equipment and supplies in a clean and sanitary manner., • Maintain and up-to-date food, household supplies, and equipment inventory, in accordance with FGC procedures., • Complete all kitchen-related documentation in a timely manner. Requirements Food Handlers Certificate, High School graduate or HS Equivalency, and 1 year of cooking in a commercial kitchen. Highly motivated and enthusiastic individual with good English language, written and oral skills. Must be in good physical and mental health, with current chest x-ray and annual physical exams available. Fingerprinting and criminal background checks are required. SCR clearance is required. Experience with the Child and Adult Care Food Program (CACFP). Experience working in a setting with infants and young children is required. Job Type: Full-time Pay: $19.50 - $20.00 per hour Benefits: Dental insurance Employee discount Flexible schedule Health insurance Paid sick time Paid time off Vision insurance Shift: Morning shift Education: High school or equivalent (Required) License/Certification: Food Handler Certification (Required) Security clearance: Confidential (Preferred) Shift availability: Day Shift (Required) Work Location: In person

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  • Sales Associate
    Sales Associate
    hace 1 mes
    Jornada completa
    Glendale, Queens

    Join Our Growing Team – Inside / Outside Sales Representatives Merchant Services | Business-to-Business (B2B) Sales Build Your Career with a Company That Rewards Performance We are a fast-growing merchant services company committed to helping businesses streamline payment processing, reduce costs, and implement innovative payment solutions. As we continue to expand, we are looking for ambitious, driven, and results-oriented Inside and Outside Sales Representatives to join our team. Whether you excel on the phone generating new business or enjoy meeting business owners face-to-face in the field, we offer an exciting opportunity to build a rewarding career with unlimited growth potential. If you're motivated by success, enjoy building relationships, and want to be part of a company that recognizes and rewards hard work, we'd love to meet you. Position Summary As an Inside or Outside Sales Representative, you will be responsible for identifying and developing new business opportunities, educating business owners on payment processing solutions, and helping clients improve their payment systems while reducing costs. You will work directly with business owners to understand their needs, present customized merchant services solutions, and guide them through the sales process from initial contact to account activation. Success in this role requires confidence, persistence, professionalism, and a passion for helping businesses succeed. Responsibilities Generate new business opportunities through outbound prospecting, networking, referrals, and cold calling. Conduct inside sales by phone and email, as well as outside sales through in-person visits to local businesses. Build strong relationships with business owners and key decision-makers. Present customized merchant services, credit card processing, POS systems, and business payment solutions. Evaluate current payment processing programs and recommend cost-saving opportunities. Prepare proposals, negotiate agreements, and close new business. Maintain accurate records and manage sales activities using CRM software. Follow up with prospects and provide exceptional customer service throughout the sales process. Achieve and exceed individual and team sales goals. Stay informed on industry trends, products, and competitive offerings. Represent the company with professionalism, integrity, and a customer-first mindset. Qualifications Previous experience in B2B sales, inside sales, outside sales, customer service, or business development preferred. Merchant services, payment processing, POS, financial services, or technology sales experience is a plus. Strong communication, presentation, and relationship-building skills. Excellent negotiation and closing abilities. Self-motivated, goal-oriented, and able to work independently. Comfortable prospecting and developing new business opportunities. Strong organizational and time-management skills. Basic computer proficiency and experience using CRM software is preferred. Valid driver's license and reliable transportation for outside sales candidates. Bilingual or multilingual skills are a plus. What We Offer Comprehensive training and ongoing professional development. Industry-leading products and solutions. A supportive, collaborative, and growth-focused team environment. Career advancement opportunities with a company that promotes from within. The opportunity to make a direct impact on local businesses while building a successful sales career. Compensation Compensation will be discussed during the interview process and is based on experience, qualifications, and the position. We offer a competitive compensation package designed to reward performance and provide opportunities for professional and financial growth. Why Join Our Team? At our company, your success is our success. We believe in investing in our people by providing the training, resources, and support needed to excel. Whether you're an experienced sales professional or someone with the drive and determination to build a successful career in merchant services, you'll have the opportunity to grow, earn, and make a meaningful impact. If you're ready to join a company that values ambition, integrity, and excellence, we encourage you to apply today and become part of our growing team.

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  • Marketing Manager
    Marketing Manager
    hace 1 mes
    $50000–$60000 anual
    Jornada completa
    Flushing, Queens

    Funzy is a safe, relaxing, design-forward family entertainment space built around play-to-learn experiences. As the company prepares for expansion, this role will lead the development of its in-house marketing function and drive brand growth across stores and digital channels. This is a strategic, hands-on position reporting directly to the CEO and Founder. You will initially operate as an individual contributor while building the internal marketing team over time. You will connect company leadership, store operations, agencies, vendors, and local partners to deliver effective campaigns that increase store traffic, birthday party bookings, and membership growth. Key responsibilities • Develop and execute the annual and quarterly marketing strategy, calendars, budgets, workflows, and KPIs., • Build and lead the in-house marketing team as the function grows., • Manage relationships with agencies, vendors, PR partners, and print suppliers., • Own Funzy’s official social media channels, including Instagram, TikTok, Xiaohongshu/RED, Facebook, and YouTube., • Produce engaging photo, graphic, and short-form video content for digital campaigns., • Travel periodically to corporate-owned, franchised, and licensed stores to capture content and support local marketing activities., • Plan brand campaigns, seasonal activations, influencer partnerships, and local community events., • Create marketing toolkits, brand guidelines, promotional playbooks, and localized campaign templates for stores., • Support new store launches, account development, pre-sales campaigns, and local marketing execution., • Oversee local SEO, email and SMS marketing through Klaviyo, and paid advertising across Meta, Google, Xiaohongshu/RED, and TikTok., • Optimize the Funzy website, customer journeys, user experience, and conversion funnels., • Develop customer acquisition, retention, loyalty, and re-engagement strategies for the membership program., • Track metrics including customer acquisition cost, foot traffic, party bookings, return on ad spend, customer lifetime value, churn, and membership renewals., • Present regular performance dashboards and recommendations to executive leadership. Qualifications • 4–6 or more years of progressive marketing experience, including 1–2 years in a leadership or team-management role., • Strong retail marketing experience; experience in family entertainment, children’s services, or youth and parenting industries is preferred., • Fluent written and spoken English and Chinese., • Willingness to travel periodically to store locations., • Demonstrated experience working with creators, family and lifestyle influencers, and local KOLs/KOCs., • Strong analytical, communication, organizational, and strategic execution skills., • A product-management mindset and strong visual and design sensibility., • Hands-on proficiency with Adobe Creative Cloud, Canva, Microsoft Office or Google Workspace, Klaviyo, Google Analytics, Meta Ads Manager, and CMS platforms., • Familiarity with advertising policies, content guidelines, restricted terms, and brand-safety requirements across major platforms., • Bachelor’s degree in Marketing, Business Administration, Communications, or a related field. What we offer • Annual salary of $50,000–$60,000., • Competitive performance-based leadership bonuses., • Free Funzy passes and family-member discounts., • Employee discount, flexible schedule, and paid time off., • A high-visibility opportunity to influence brand growth and build a marketing team. This is a full-time, on-site position.

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