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Job DescriptionOur mission: to eliminate every barrier to mental health. At Spring Health, we're on a mission to revolutionize mental healthcare by removing every barrier that prevents people from getting the help they need, when they need it. Our clinically validated technology, Precision Mental Healthcare, empowers us to deliver the right care at the right time—whether it's therapy, coaching, medication, or beyond—tailored to each individual's needs. We proudly partner with over 450 companies, from startups to multinational Fortune 500 corporations, as a leading provider of mental health service, providing care for 10 million people. Our clients include brands you use and know like Microsoft, Target, and Delta Airlines, all of whom trust us to deliver best-in-class outcomes for their employees globally. With our innovative platform, we've been able to generate a net positive ROI for employers and we are the only company in our category to earn external validation of net savings for customers. We have raised capital from prominent investors including Generation Investment, Kinnevik, Tiger Global, Northzone, RRE Ventures, and many more. Thanks to their partnership and our latest Series E Funding, our current valuation has reached $3.3 billion. We're just getting started—join us on our journey to make mental healthcare accessible to everyone, everywhere. We are seeking a Director of Member Engagement Strategy to lead high-impact initiatives that connect more people to mental healthcare through thoughtful, effective marketing. Reporting to the Senior Director of Member Growth, this role will drive strategic member engagement programs in partnership with Spring Health's largest customers. This person will be responsible for driving strategy and execution that unlocks activation, retention, and long-term outcomes through tailored, data-informed initiatives. This is a full-time position based in NYC. The role operates under a hybrid model, with three days per week in our HQ at 60 Madison Ave office required. As a key leader within Member Growth, you'll oversee a team of vertical marketers focused on high-touch, high-value accounts. You'll also help shape how Spring Health scales personalized engagement across our member base by developing repeatable models, systems, and success frameworks. What You'll Be Doing • Lead the Member Engagement Strategy team responsible for delivering tailored marketing strategies to drive enrollment, activation, and utilization across our customers., • Develop and scale systems, playbooks, and measurement frameworks to ensure our member marketing strategies are both personalized and operationally repeatable., • Serve as the strategic engagement marketing voice in customer conversations, partnering with Strategic Account Managers and Customer Success to align on goals, progress, and strategies., • Translate complex data into actionable recommendations for both internal stakeholders and external partners, with a strong focus on influencing decision-making and optimizing outcomes., • Collaborate cross-functionally to bring strategies to life and ensure alignment across member touchpoints., • Build and manage a high-performing team, providing mentorship, clarity, and accountability., • Drive continuous improvement through experimentation, feedback loops, and adoption of best practices across customer cohorts.What success looks like in this role:, • A repeatable playbook for member engagement is adopted across the Member Engagement, Customer Success and Implementation teams., • Strategic accounts consistently exceed member enrollment, activation, and utilization targets., • Cross-functional stakeholders report high satisfaction and strong alignment with the Member Engagement Strategy function., • Clear, consistent insights and reporting frameworks influence customer and internal strategy decisions., • Underperforming accounts are successfully remediated through proactive strategic intervention.What you'll bring:, • 8+ years of experience in B2B2C marketing, with at least 3 years in a team leadership role., • Proven track record of developing and executing enterprise engagement strategies that drive measurable outcomes., • Strong storytelling and communication skills, with the ability to translate data into compelling insights for both internal and external audiences., • Demonstrated success leading cross-functional initiatives in complex, high-stakes environments., • Deep empathy for member and customer needs, with a passion for designing strategies that reflect population-level nuance., • Expertise in marketing platforms (e.g., Iterable, Braze) and analytics tools (e.g., Looker, Amplitude)., • Experience in healthcare, benefits, or regulated industries is a strong plus., • Health, Dental, Vision benefits start on your first day at Spring. You and your dependents also receive access to One Medical accounts HSA and FSA plans are also available, with Spring contributing up to $1K for HSAs, depending on your plan type., • Employer sponsored 401(k) match of up to 2% for retirement planning, • A yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents., • We offer competitive paid time off policies including vacation, sick leave and company holidays., • At 6 months tenure with Spring, we offer parental leave of 18 weeks for birthing parents and 16 weeks for non-birthing parents., • Access to Noom, a weight management program—based in psychology, that's tailored to your unique needs and goals., • Access to fertility care support through Carrot, in addition to $4,000 reimbursement for related fertility expenses., • Access to Wellhub, which connects employees to the best options for fitness, mindfulness, nutrition, and sleep in one subscription, • Access to BrightHorizons, which provides sponsored child care, back-up care, and elder care, • Up to $1,000 Professional Development Reimbursement a year. Ready to do the most impactful work of your life? Learn more about our values, what it's like to work here, and how hypergrowth meets impact at Spring Health: Our Values Our privacy policy: Spring Health is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex, marital status, ancestry, disability, genetic information, veteran status, gender identity or expression, sexual orientation, pregnancy, or other applicable legally protected characteristic. We also consider qualified applicants regardless of criminal histories, consistent with applicable legal requirements. Spring Health is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans. If you have a disability or special need that requires accommodation, please let us know.

Job DescriptionOur mission: to eliminate every barrier to mental health. At Spring Health, we're on a mission to revolutionize mental healthcare by removing every barrier that prevents people from getting the help they need, when they need it. Our clinically validated technology, Precision Mental Healthcare, empowers us to deliver the right care at the right time—whether it's therapy, coaching, medication, or beyond—tailored to each individual's needs. We proudly partner with over 450 companies, from startups to multinational Fortune 500 corporations, as a leading provider of mental health service, providing care for 10 million people. Our clients include brands you use and know like Microsoft, Target, and Delta Airlines, all of whom trust us to deliver best-in-class outcomes for their employees globally. With our innovative platform, we've been able to generate a net positive ROI for employers and we are the only company in our category to earn external validation of net savings for customers. We have raised capital from prominent investors including Generation Investment, Kinnevik, Tiger Global, Northzone, RRE Ventures, and many more. Thanks to their partnership and our latest Series E Funding, our current valuation has reached $3.3 billion. We're just getting started—join us on our journey to make mental healthcare accessible to everyone, everywhere. Spring Health is looking for a Lifecycle Marketing Lead to own and optimize the early journey for our members, from the moment they're invited by their employer through onboarding, first actions, and early habit formation. This IC will design the programs that accelerate time-to-value, guide members toward their first meaningful care milestone, and build strong foundations for long-term engagement. This role is perfect for a lifecycle marketer with deep experience building onboarding and activation engines in B2B2C, SaaS, PLG, or subscription businesses. You'll report to the Director of Lifecycle Marketing and collaborate closely with Product, Data, Engineering, CS, and Creative to deliver personalized, high-impact onboarding and activation programs at scale. Please note that this is a hybrid role based in New York City, with an expectation to be in office 3 days a week. Our office is located at 60 Madison Avenue. What You'll Be Doing Own and Optimize the Member Activation Funnel • Design and run multi-channel onboarding programs (email, push, SMS, in-app, direct mail) that guide new members through setup, exploration, and early engagement., • Build automated journeys that increase onboarding completion, accelerate time-to-value, and drive members toward their first care action., • Develop friction-reduction strategies, improving the path from "eligible member" to "activated member.", • Own a test-and-learn roadmap across onboarding touchpoints, creative, segmentation, triggers, channel mix, timing., • Run A/B and multivariate tests across journeys to identify the highest-impact conversion drivers., • Analyze behavioral data to form hypotheses that sharpen messaging relevance and reduce early drop-off., • Act as the lifecycle lead for early journey experiences, partnering closely with Product, Engineering, CS, and Data., • Work with Creative and Content partners to ensure messaging is supportive, inclusive, and aligned with our brand voice., • Collaborate with CS and employer-facing teams to align onboarding insights with customer success motions., • Define and own activation KPIs: onboarding completion, time-to-value, first appointment scheduled, early engagement, and Day 7/30 activation rates., • Partner with Analytics to track funnel performance, uncover blockers, and inform roadmap priorities., • Higher % of eligible members completing onboarding flows., • Faster time-to-value and reduced time to first meaningful action., • Significant lift in early engagement metrics (e.g., account setup, first appointment, first activity)., • A cohesive, insight-led activation strategy recognized across Product, CS, and Marketing., • 6–10+ years in lifecycle, growth, or CRM marketing, ideally in B2B2C, SaaS, PLG, or subscription businesses., • Proven track record optimizing onboarding, activation, or early lifecycle funnels., • Experience building automated journeys across multiple channels., • Strong analytical skills: comfortable with experimentation frameworks and data-driven hypothesis development., • Hands-on experience with lifecycle automation platforms (Iterable preferred; Braze, HubSpot, Customer.io, Salesforce Marketing Cloud also great)., • Excellent cross-functional communicator with a bias for action and a systems mindset. Benefits provided by Spring Health: Note: We have even more benefits than listed here and below, your recruiter will provide more in-depth information as you continue in the interview process. Benefits are subject to individual plan requirements and eligibility criteria. • Health, Dental, Vision benefits start on your first day at Spring. You and your dependents also receive access to One Medical accounts HSA and FSA plans are also available, with Spring contributing up to $1K for HSAs, depending on your plan type., • Employer sponsored 401(k) match of up to 2% for retirement planning, • A yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents., • We offer competitive paid time off policies including vacation, sick leave and company holidays., • At 6 months tenure with Spring, we offer parental leave of 18 weeks for birthing parents and 16 weeks for non-birthing parents., • Access to Noom, a weight management program—based in psychology, that's tailored to your unique needs and goals., • Access to fertility care support through Carrot, in addition to $4,000 reimbursement for related fertility expenses., • Access to Wellhub, which connects employees to the best options for fitness, mindfulness, nutrition, and sleep in one subscription, • Access to BrightHorizons, which provides sponsored child care, back-up care, and elder care, • Up to $1,000 Professional Development Reimbursement a year. Ready to do the most impactful work of your life? Learn more about our values, what it's like to work here, and how hypergrowth meets impact at Spring Health: Our Values Our privacy policy: Spring Health is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex, marital status, ancestry, disability, genetic information, veteran status, gender identity or expression, sexual orientation, pregnancy, or other applicable legally protected characteristic. We also consider qualified applicants regardless of criminal histories, consistent with applicable legal requirements. Spring Health is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans. If you have a disability or special need that requires accommodation, please let us know.

Job DescriptionOur mission: to eliminate every barrier to mental health. At Spring Health, we're on a mission to revolutionize mental healthcare by removing every barrier that prevents people from getting the help they need, when they need it. Our clinically validated technology, Precision Mental Healthcare, empowers us to deliver the right care at the right time—whether it's therapy, coaching, medication, or beyond—tailored to each individual's needs. We proudly partner with over 450 companies, from startups to multinational Fortune 500 corporations, as a leading provider of mental health service, providing care for 10 million people. Our clients include brands you use and know like Microsoft, Target, and Delta Airlines, all of whom trust us to deliver best-in-class outcomes for their employees globally. With our innovative platform, we've been able to generate a net positive ROI for employers and we are the only company in our category to earn external validation of net savings for customers. We have raised capital from prominent investors including Generation Investment, Kinnevik, Tiger Global, Northzone, RRE Ventures, and many more. Thanks to their partnership and our latest Series E Funding, our current valuation has reached $3.3 billion. We're just getting started—join us on our journey to make mental healthcare accessible to everyone, everywhere. Reporting to the SVP of Sales, The Senior Director of Enterprise Sales is responsible for leading and managing a team of Account Executives to drive revenue growth within the 10,000-30,000 EE employer space. This includes developing and executing sales strategies, identifying new business opportunities, establishing relationships with key clients, and providing guidance and support to the sales team. Additionally, the Senior Director of Enterprise Sales is responsible for analyzing market trends and customer needs to continuously improve sales performance and drive business growth. This is a full time, remote opportunity on our team. Occasional travel will be required for in-person customer meetings and team events. What you'll be doing: • Develop and implement strategic sales plans that align with the company's overall objectives and revenue goals., • Lead and manage the sales team, providing mentorship and guidance to help them meet their individual and team goals., • Collaborate with other departments (such as marketing, Strategic Alliances, Clinical Sales, and product development) to ensure that the sales team has the necessary resources and support to effectively hit their targets., • Analyze sales data to identify trends and opportunities for improvement, and use this information to inform future sales strategies., • Maintain relationships with key clients and partners, and actively seek out new business opportunities., • Establish and maintain a strong sales culture that promotes teamwork, accountability, and a focus on achieving results., • Partner in developing and managing the sales budget, ensuring that resources are allocated effectively to meet sales targets and support business growth., • Keep up to date with industry trends and best practices, and make recommendations for new sales techniques or technologies to help the company stay ahead of the competition., • Prepare regular reports on sales performance (forecasting, pipeline health, etc) and present these to senior management, providing insight into key metrics such as revenue, customer acquisition, and market share. What success looks like: • Exceeding overall team sales quota on a quarterly and annual basis, • Achieving high breadth of performance across the sales team (e.g., majority of AEs meeting or exceeding quota), • Consistently meeting or surpassing pipeline generation targets required to attain quota, • Increasing win rates and reducing average deal cycle time, • Driving high levels of team engagement, retention, and performance What we expect from you: • Bachelor's degree in Business, Marketing, or related field; MBA is a plus, • Minimum of 10 years of experience in sales, with at least 5 years in a senior leadership role, • Proven track record of success in driving revenue growth and achieving sales targets in benefits and/or healthcare, • Experience managing a large and diverse sales team, • Strong analytical and problem-solving skills with a data-driven mindset, • Excellent communication and interpersonal skills for effective internal and external collaboration, • Deep understanding of the B2B sales process, including lead generation, qualification, and closing, • Demonstrated ability to create and implement scalable sales strategies, • Proficiency with CRM and other sales technologies, • Comfortable working in a fast-paced, high-growth environment, • Health, Dental, Vision benefits start on your first day at Spring. You and your dependents also receive access to One Medical accounts HSA and FSA plans are also available, with Spring contributing up to $1K for HSAs, depending on your plan type., • Employer sponsored 401(k) match of up to 2% for retirement planning, • A yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents., • We offer competitive paid time off policies including vacation, sick leave and company holidays., • At 6 months tenure with Spring, we offer parental leave of 18 weeks for birthing parents and 16 weeks for non-birthing parents., • Access to Noom, a weight management program—based in psychology, that's tailored to your unique needs and goals., • Access to fertility care support through Carrot, in addition to $4,000 reimbursement for related fertility expenses., • Access to Wellhub, which connects employees to the best options for fitness, mindfulness, nutrition, and sleep in one subscription, • Access to BrightHorizons, which provides sponsored child care, back-up care, and elder care, • Up to $1,000 Professional Development Reimbursement a year. Ready to do the most impactful work of your life? Learn more about our values, what it's like to work here, and how hypergrowth meets impact at Spring Health: Our Values Our privacy policy: Spring Health is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex, marital status, ancestry, disability, genetic information, veteran status, gender identity or expression, sexual orientation, pregnancy, or other applicable legally protected characteristic. We also consider qualified applicants regardless of criminal histories, consistent with applicable legal requirements. Spring Health is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans. If you have a disability or special need that requires accommodation, please let us know.

Job DescriptionWhy Charlie Health? Millions of people across the country are navigating mental health conditions, substance use disorders, and eating disorders, but too often, they're met with barriers to care. From limited local options and long wait times to treatment that lacks personalization, behavioral healthcare can leave people feeling unseen and unsupported. Charlie Health exists to change that. Our mission is to connect the world to life-saving behavioral health treatment. We deliver personalized, virtual care rooted in connection—between clients and clinicians, care teams, loved ones, and the communities that support them. By focusing on people with complex needs, we're expanding access to meaningful care and driving better outcomes from the comfort of home. As a rapidly growing organization, we're reaching more communities every day and building a team that's redefining what behavioral health treatment can look like. If you're ready to use your skills to drive lasting change and help more people access the care they deserve, we'd love to meet you. About the Role Charlie Health is a pioneer in its approach to mental health treatment. In addition to providing superior Clinical care from the nation's most talented and passionate clinicians, Charlie Health offers unparallelled and effective holistic treatment via our groundbreaking Integrative care including Contemplative, Creative Arts, and Experiential Programming. We firmly believe that thriving, sustainable health is the result of treating the whole person - mind, body, and spirit - and our vIOP deeply embodies this philosophy. As such, we advocate for and provide inclusive, accessible, diverse, cosmopolitan healing approaches that transcend the conventional Western psychological model. Charlie Health's synergistic Clinical + Integrative treatment model affords cutting edge mental health care that proudly serves our amazing clients. Charlie Health is excited to expand its Contemplative Programming Department. Aligned with the growing bodies of research that evidence positive psychological transformation as a result of contemplative interventions and practices rooted in wisdom traditions, our Contemplative Practitioners support our clients in developing mindful awareness, cultivating wisdom, discovering purpose, living compassionately, and practicing self-inquiry. Some of our current therapeutic modalities include Yoga Therapy, Mindfulness Based Stress Reduction, Mindful Self Compassion, Breathwork, Philosophical Consultation, Transpersonal Psychology, Spiritual Coaching, Meditation, and Chaplaincy. Some of the modalities we are eager to include are Contemplative Psychotherapy, Contemplative Arts, Dreamwork, Depth Psychology and many more. Charlie Health is hiring a few exceptional Contemplative Practitioners to provide remote, telehealth services to our clients. We're eager to work with forward-thinking mental health and substance use professionals to enhance our programming and provide the best possible care to our clients. This is a contract / 1099 position that allows you the flexibility to schedule sessions and work wherever you are most comfortable. We request that our facilitators are able to dedicate at minimum 9 permanent group hours per week to facilitate group sessions and build valuable connections with our clients. People know Charlie Health for our warm and empathetic team. While each individual facilitator has their own interests, expertise, and style, we require all team members to be well versed in a variety of therapeutic modalities. Our clients are struggling to cope with underlying mental health issues and benefit from facilitators that are sophisticated and relational. Successful candidates are committed to bettering the mental health of their clients, and are adept at self-care, ensuring they are prepared to give their best every day to address the rural mental health crisis. About You • Able to demonstrate expertise in your contemplative practices (e.g. Yoga Therapists (C-IAYT), Yoga Teachers (RYT), Mindfulness (MBSR), Mindful Self-Compassion (MSC), etc.) and feel confident integrating them into your treatment approach, • Confident and experienced in working with a wide range of ages, including children, teens, young adults, and adults, • Passionate about the benefits of group practices and skilled in conducting group sessions, • Ability to work effectively in a team, • Clinical experience and/or experience in mental health or behavioral health is required for this role. Please do not apply if you do not meet this qualification., • Must be available during late afternoons and evenings on weekdays (3-8pm MT on Monday to Thursday) and on Saturdays to meet the schedules of our clients, • Experience with a wide range of ages, including children, teens, young adults, and adults is required, • Experience with high acuity populations is required, • Must be certified in your contemplative practice (all disciplines are welcome to apply), and/or hold a Clinical license, • Minimum 3 years of teaching/facilitating experience in your contemplative field, • Master's degree in mental health or related field strongly preferred, • Availability between 9 and 40 hours per week, • The technical ability to run effective telehealth sessions, • Reliable WIFI connection when meeting with clients, • 1099 Position, part time with opportunity to grow into full time position, • Familiarity with and willingness to use cloud-based communication software—Gmail, Slack, Zoom, Dropbox–in addition to EMR and survey software on a daily basis, • Work authorized in the United States and native or bilingual English proficiency Benefits • Charlie Health is pleased to offer comprehensive benefits to all full-time, exempt employees. Read more about our benefits here. #li-remote Our Values • Connection: Care deeply & inspire hope., • Congruence: Stay curious & heed the evidence. Please be cautious of potential recruitment fraud. If you are interested in exploring opportunities at Charlie Health, please go directly to our Careers Page: . Charlie Health will never ask you to pay a fee or download software as part of the interview process with our company. In addition, Charlie Health will not ask for your personal banking information until you have signed an offer of employment and completed onboarding paperwork that is provided by our People Operations team. All communications with Charlie Health Talent and People Operations professionals will only be sent from @charliehealth.com email addresses. Legitimate emails will never originate from gmail.com, yahoo.com, or other commercial email services. Recruiting agencies, please do not submit unsolicited referrals for this or any open role. We have a roster of agencies with whom we partner, and we will not pay any fee associated with unsolicited referrals. At Charlie Health, we value being an Equal Opportunity Employer. We strive to cultivate an environment where individuals can be their authentic selves. Being an Equal Opportunity Employer means every member of our team feels as though they are supported and belong. We value diverse perspectives to help us provide essential mental health and substance use disorder treatments to all young people. Charlie Health applicants are assessed solely on their qualifications for the role, without regard to disability or need for accommodation. By submitting your application, you agree to receive SMS messages from Charlie Health regarding your application. Message and data rates may apply. Message frequency varies. You can reply STOP to opt out at any time. For help, reply HELP.

Job DescriptionOur mission: to eliminate every barrier to mental health. At Spring Health, we're on a mission to revolutionize mental healthcare by removing every barrier that prevents people from getting the help they need, when they need it. Our clinically validated technology, Precision Mental Healthcare, empowers us to deliver the right care at the right time—whether it's therapy, coaching, medication, or beyond—tailored to each individual's needs. We proudly partner with over 450 companies, from startups to multinational Fortune 500 corporations, as a leading provider of mental health service, providing care for 10 million people. Our clients include brands you use and know like Microsoft, Target, and Delta Airlines, all of whom trust us to deliver best-in-class outcomes for their employees globally. With our innovative platform, we've been able to generate a net positive ROI for employers and we are the only company in our category to earn external validation of net savings for customers. We have raised capital from prominent investors including Generation Investment, Kinnevik, Tiger Global, Northzone, RRE Ventures, and many more. Thanks to their partnership and our latest Series E Funding, our current valuation has reached $3.3 billion. We're just getting started—join us on our journey to make mental healthcare accessible to everyone, everywhere. We are seeking a Senior Director, Member Growth Marketing to lead and scale Spring Health's Member Growth Marketing function. This senior leader will oversee the Member Engagement Strategy team (vertical marketers working with our largest customers to drive engagement) and our channel strategies. This role will define the strategy, structure, and operating model to maximize Spring's reach and effectiveness in serving members and customers. This is a full-time position based in NYC. The role operates under a hybrid model, with three days per week in our HQ at 60 Madison Ave office required. The ideal candidate is both a strategic builder and an operational leader: capable of architecting growth strategies, aligning cross-functional stakeholders, and managing a high-performing team. They will bring a data-driven mindset, proven experience leading multi-disciplinary marketing functions, and a track record of delivering measurable business outcomes. What you'll do: • Leadership & Strategy, • Lead and scale the Member Engagement Strategy and Channel Marketing teams, setting vision, priorities, and goals., • Define the operating model for driving member growth and establish a culture of experimentation, rigor and accountability., • Partner cross-functionally with Sales, Customer Success, Product, and BI to ensure alignment on member engagement and revenue goals, • Drive performance against Spring's core growth KPIs., • Member Engagement Strategy (Vertical Marketing), • Build and execute vertical-specific engagement strategies, ensuring Spring's marketing resonates with customer priorities., • Focus the member engagement strategy team on the highest opportunities that drive member enrollment, activation and retention across our book and among customers with dedicated marketing support., • Act as the strategic marketing partner to senior Sales and Customer Success leaders., • Channel Marketing, • Own Spring's channel strategy across lifecycle marketing, print, mail, performance marketing and events., • Ensure channels are optimized for scale, reliability, and measurable ROI., • Quarterly member acquisition and revenue targets are consistently met or exceeded., • Funnel conversion improves across enrollment through retention., • The Member Growth team functions as a high-performing, metrics-driven engagement engine., • Proven growth leadership: 10+ years of progressive marketing experience, including at least 5 years leading multi-disciplinary growth or engagement teams., • Strategic and operational range: Ability to set vision while also driving execution in complex, cross-functional environments., • Performance Marketing Transformation: Demonstrated experience establishing and scaling performance marketing best practices, evolving a scrappy function into a highly performant, predictable, and efficient growth engine., • P&L Ownership & Growth Economics: Proven ability to manage large marketing budgets, drive channel strategy, and optimize investment based on LTV:CAC and ROI targets., • Data-driven decision-making: Comfort with funnel analytics, growth KPIs, and marketing technology platforms., • Lifecycle and channel expertise: Deep understanding of lifecycle marketing, channel optimization (email, SMS, paid, events), and experimentation frameworks., • Enterprise engagement experience: Track record of partnering with large, complex customers to drive adoption, retention, and revenue expansion., • Team builder and coach: History of developing high-performing teams and scaling organizations through strong leadership, clarity, and accountability., • Healthcare/tech background a plus: Experience in healthcare, benefits, or other regulated industries is highly valued but not required., • Health, Dental, Vision benefits start on your first day at Spring. You and your dependents also receive access to One Medical accounts HSA and FSA plans are also available, with Spring contributing up to $1K for HSAs, depending on your plan type., • Employer sponsored 401(k) match of up to 2% for retirement planning, • A yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents., • We offer competitive paid time off policies including vacation, sick leave and company holidays., • At 6 months tenure with Spring, we offer parental leave of 18 weeks for birthing parents and 16 weeks for non-birthing parents., • Access to Noom, a weight management program—based in psychology, that's tailored to your unique needs and goals., • Access to fertility care support through Carrot, in addition to $4,000 reimbursement for related fertility expenses., • Access to Wellhub, which connects employees to the best options for fitness, mindfulness, nutrition, and sleep in one subscription, • Access to BrightHorizons, which provides sponsored child care, back-up care, and elder care, • Up to $1,000 Professional Development Reimbursement a year. Ready to do the most impactful work of your life? Learn more about our values, what it's like to work here, and how hypergrowth meets impact at Spring Health: Our Values Our privacy policy: Spring Health is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex, marital status, ancestry, disability, genetic information, veteran status, gender identity or expression, sexual orientation, pregnancy, or other applicable legally protected characteristic. We also consider qualified applicants regardless of criminal histories, consistent with applicable legal requirements. Spring Health is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans. If you have a disability or special need that requires accommodation, please let us know.

Job DescriptionOur mission: to eliminate every barrier to mental health. At Spring Health, we're on a mission to revolutionize mental healthcare by removing every barrier that prevents people from getting the help they need, when they need it. Our clinically validated technology, Precision Mental Healthcare, empowers us to deliver the right care at the right time—whether it's therapy, coaching, medication, or beyond—tailored to each individual's needs. We proudly partner with over 450 companies, from startups to multinational Fortune 500 corporations, as a leading provider of mental health service, providing care for 10 million people. Our clients include brands you use and know like Microsoft, Target, and Delta Airlines, all of whom trust us to deliver best-in-class outcomes for their employees globally. With our innovative platform, we've been able to generate a net positive ROI for employers and we are the only company in our category to earn external validation of net savings for customers. We have raised capital from prominent investors including Generation Investment, Kinnevik, Tiger Global, Northzone, RRE Ventures, and many more. Thanks to their partnership and our latest Series E Funding, our current valuation has reached $3.3 billion. We're just getting started—join us on our journey to make mental healthcare accessible to everyone, everywhere. Reporting to the Director of Integrated Content, this role will lead our direct-to-consumer storytelling across channels—driving awareness, engagement, and conversion among individuals seeking mental health support. This role blends editorial excellence and audience development to expand our brand message and reach across digital channels. The ideal candidate will bring a deep understanding of mental health storytelling along with strong SEO, GEO, and social experience to create best-in-class content that converts. This is a full-time position based in NYC. The role operates under a hybrid model, with three days per week in our HQ at 60 Madison Ave office required. What you'll do: • Own and execute the D2C content strategy across formats (written, video, social, and newsletter) to attract and convert high-intent audiences., • Oversee all on-site D2C content production, including blogs, landing pages, and resource guides to drive organic traffic and booked appointments., • Write, assign, and edit up to 10 pieces of content per week, maintaining high standards of accuracy, empathy, and engagement. Collaborate with mental health professionals to ensure content is clinically sound and approachable., • Lead D2C social strategy across Instagram, Facebook, TikTok, and YouTube—growing our presence, engagement, and community. Ideate, create, and post original social content (including short-form video, graphics, and captions) designed to educate, inspire, and convert., • Develop and manage a cross-channel content calendar, working with in-house and freelance creators to test new formats and optimize based on engagement metrics and audience feedback., • Collaborate with the Social Media Lead to identify and act on social trends and cultural moments that position the brand as a relatable, accessible voice in the mental health space., • Pitch, script, and execute original video content, both short-form (for social) and long-form (for YouTube or the site)., • Drive SEO and GEO best practices for all D2C content to enhance discoverability, brand visibility, and qualified traffic from search and LLMs. Collaborate with growth and product teams to refine landing page performance and search intent targeting., • Track and analyze content performance metrics (traffic, engagement, conversion rates, time on page, etc.) to optimize strategy, constantly testing new formats and approaches. What success looks like in this role:, • Increase qualified traffic to D2C content from organic search and social, driving an increase in conversions to booked appointments., • Improve Spring Health's visibility by creating content that increases brand mentions, citations, and traffic from LLMs., • Grow social following across Instagram, Facebook, and YouTube, in addition to launching and growing our audience on TikTok., • 8+ years of experience in content marketing, editorial, or audience development; preferably in the mental health, wellness, or healthcare space., • Proven success in D2C content and social strategy that converts followers and readers into users., • Expertise in SEO and GEO, including keyword strategy, on-page optimization, and the best-in-class tools we should be using for competitive intel and performance analytics., • Exceptional writing and editing skills, with a portfolio of engaging, empathetic, and high-performing consumer content., • Experience ideating and scripting short- and long-form video content across platforms., • Proficiency in Canva or similar tools for social content design., • Strong creative instincts and understanding of social-first storytelling across visual and video formats., • Comfortable using AI tools to support content development processes, • Comfortable analyzing content data and using insights to inform strategy., • Deep understanding of social and audience development for consumer-facing brands. Benefits provided by Spring Health: Note: We have even more benefits than listed here and below, your recruiter will provide more in-depth information as you continue in the interview process. Benefits are subject to individual plan requirements and eligibility criteria. • Health, Dental, Vision benefits start on your first day at Spring. You and your dependents also receive access to One Medical accounts HSA and FSA plans are also available, with Spring contributing up to $1K for HSAs, depending on your plan type., • Employer sponsored 401(k) match of up to 2% for retirement planning, • A yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents., • We offer competitive paid time off policies including vacation, sick leave and company holidays., • At 6 months tenure with Spring, we offer parental leave of 18 weeks for birthing parents and 16 weeks for non-birthing parents., • Access to Noom, a weight management program—based in psychology, that's tailored to your unique needs and goals., • Access to fertility care support through Carrot, in addition to $4,000 reimbursement for related fertility expenses., • Access to Wellhub, which connects employees to the best options for fitness, mindfulness, nutrition, and sleep in one subscription, • Access to BrightHorizons, which provides sponsored child care, back-up care, and elder care, • Up to $1,000 Professional Development Reimbursement a year. Ready to do the most impactful work of your life? Learn more about our values, what it's like to work here, and how hypergrowth meets impact at Spring Health: Our Values Our privacy policy: Spring Health is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex, marital status, ancestry, disability, genetic information, veteran status, gender identity or expression, sexual orientation, pregnancy, or other applicable legally protected characteristic. We also consider qualified applicants regardless of criminal histories, consistent with applicable legal requirements. Spring Health is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans. If you have a disability or special need that requires accommodation, please let us know.

Job DescriptionOur mission: to eliminate every barrier to mental health. At Spring Health, we're on a mission to revolutionize mental healthcare by removing every barrier that prevents people from getting the help they need, when they need it. Our clinically validated technology, Precision Mental Healthcare, empowers us to deliver the right care at the right time—whether it's therapy, coaching, medication, or beyond—tailored to each individual's needs. We proudly partner with over 450 companies, from startups to multinational Fortune 500 corporations, as a leading provider of mental health service, providing care for 10 million people. Our clients include brands you use and know like Microsoft, Target, and Delta Airlines, all of whom trust us to deliver best-in-class outcomes for their employees globally. With our innovative platform, we've been able to generate a net positive ROI for employers and we are the only company in our category to earn external validation of net savings for customers. We have raised capital from prominent investors including Generation Investment, Kinnevik, Tiger Global, Northzone, RRE Ventures, and many more. Thanks to their partnership and our latest Series E Funding, our current valuation has reached $3.3 billion. We're just getting started—join us on our journey to make mental healthcare accessible to everyone, everywhere. Spring Health's Specialty Care programs support members who need more specialized or intensive mental health care, helping them navigate concerns such as trauma, mood and anxiety, alcohol or substance use, and challenges with food and body image. These programs connect members to expert clinicians and tailored pathways that ensure they receive the right support at the right time. As the Lifecycle Marketing Manager for Specialty Care, you will design and execute multi-channel marketing programs that increase awareness, guide members into the right care pathway, and deepen ongoing engagement throughout treatment. You'll build data-driven, personalized journeys that help members understand their options, enroll in care, and stay connected to the program that best meets their needs. This is an ideal role for a hands-on lifecycle marketer who thrives at the intersection of empathy, operational rigor, and measurable impact. What You'll Be Doing Design, Launch & Optimize Specialty Care Journeys • Build and optimize automated workflows across the full journey, from awareness and eligibility through enrollment, participation, and retention., • Create multi-channel campaigns (email, SMS, push, in-app, direct mail) that drive meaningful member action and improve treatment adherence., • Partner closely with Product, Care Operations, Member Engagement, and Clinical partners to ensure campaigns accurately reflect each program's goals and pathways., • Manage a coordinated campaign calendar for program launches, awareness moments, educational content, and ongoing support communications., • Draft clear, empathetic, action-oriented content that helps members understand what to expect and reduces friction in accessing care., • Maintain an experimentation mindset, testing creative, segmentation, timing, and workflow design to maximize engagement and enrollment., • Collaborate with Analytics to interpret funnel performance, identify friction points, and inform future roadmap decisions., • Ensure alignment with Specialty Care program owners, Product teams, and Member Engagement to deliver cohesive and accurate member experiences., • Work closely with Marketing Ops and Martech to ensure strong execution, clean data flows, proper instrumentation, and reliable automations., • Use martech platforms (Iterable preferred) and CRM/data integrations to enhance targeting, segmentation, and behavioral-trigger logic., • Monitor and analyze performance across all stages, awareness, enrollment, adherence, and retention, and translate insights into iterative improvements., • Increased awareness and enrollment across Specialty Care programs., • Higher adherence and program participation rates through timely, personalized lifecycle messaging., • Improved member experience across sensitive, high-stakes care journeys., • Reliable, scalable workflows that raise the operational bar for Specialty Care communications., • 3–5+ years of hands-on experience in lifecycle, CRM, or growth marketing—ideally in healthcare, behavioral health, B2B2C, SaaS, or member engagement environments., • Proficiency with lifecycle marketing platforms (Iterable preferred; Braze, Customer.io, HubSpot, SFMC, or similar also welcome)., • Experience building automated workflows, segmentation, personalization, and event-triggered journeys., • Comfort with HTML and templating languages (Handlebars, Liquid) to support production-quality campaign execution., • Data-forward mindset with experience interpreting metrics, identifying insights, and refining campaigns based on performance., • Strong writing skills with the ability to communicate sensitive topics clearly, compassionately, and with a member-first perspective., • Excellent project management and prioritization skills; comfortable running multiple workstreams simultaneously., • Familiarity with AI tools for content, QA, or analytics workflows., • Motivated to help members access and stay engaged with the right care pathway., • Energized by managing full-funnel lifecycle programs, from awareness through long-term engagement., • Organized, detail-oriented, and proactive in managing workflows and stakeholder communication., • Curious, analytical, and eager to learn new tools and systems. Benefits provided by Spring Health: Note: We have even more benefits than listed here and below, your recruiter will provide more in-depth information as you continue in the interview process. Benefits are subject to individual plan requirements and eligibility criteria. • Health, Dental, Vision benefits start on your first day at Spring. You and your dependents also receive access to One Medical accounts HSA and FSA plans are also available, with Spring contributing up to $1K for HSAs, depending on your plan type., • Employer sponsored 401(k) match of up to 2% for retirement planning, • A yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents., • We offer competitive paid time off policies including vacation, sick leave and company holidays., • At 6 months tenure with Spring, we offer parental leave of 18 weeks for birthing parents and 16 weeks for non-birthing parents., • Access to Noom, a weight management program—based in psychology, that's tailored to your unique needs and goals., • Access to fertility care support through Carrot, in addition to $4,000 reimbursement for related fertility expenses., • Access to Wellhub, which connects employees to the best options for fitness, mindfulness, nutrition, and sleep in one subscription, • Access to BrightHorizons, which provides sponsored child care, back-up care, and elder care, • Up to $1,000 Professional Development Reimbursement a year. Ready to do the most impactful work of your life? Learn more about our values, what it's like to work here, and how hypergrowth meets impact at Spring Health: Our Values Our privacy policy: Spring Health is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex, marital status, ancestry, disability, genetic information, veteran status, gender identity or expression, sexual orientation, pregnancy, or other applicable legally protected characteristic. We also consider qualified applicants regardless of criminal histories, consistent with applicable legal requirements. Spring Health is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans. If you have a disability or special need that requires accommodation, please let us know.

Job DescriptionOur mission: to eliminate every barrier to mental health. At Spring Health, we're on a mission to revolutionize mental healthcare by removing every barrier that prevents people from getting the help they need, when they need it. Our clinically validated technology, Precision Mental Healthcare, empowers us to deliver the right care at the right time—whether it's therapy, coaching, medication, or beyond—tailored to each individual's needs. We proudly partner with over 450 companies, from startups to multinational Fortune 500 corporations, as a leading provider of mental health service, providing care for 10 million people. Our clients include brands you use and know like Microsoft, Target, and Delta Airlines, all of whom trust us to deliver best-in-class outcomes for their employees globally. With our innovative platform, we've been able to generate a net positive ROI for employers and we are the only company in our category to earn external validation of net savings for customers. We have raised capital from prominent investors including Generation Investment, Kinnevik, Tiger Global, Northzone, RRE Ventures, and many more. Thanks to their partnership and our latest Series E Funding, our current valuation has reached $3.3 billion. We're just getting started—join us on our journey to make mental healthcare accessible to everyone, everywhere. We are looking for a Customer Success Manager to join our team. You will play a key role in managing day-to-day relationships with our existing partners, serving as the face of our amazing organization to customers, and advancing our mission by promoting our products and services in a proactive, data-driven way. This is a full-time, remote position reporting into the Manager of Customer Success. What you'll be doing: • Serve as an account owner, product expert and mental health advocate for your assigned Mid-market and SMB customers., • Build rapport with decision makers and main points of contact to influence change in order to drive the adoption of best practices and successful change management methodologies, thereby driving optimal member utilization of the product., • Own the full customer lifecycle including onboarding, value realization, engagement strategies, expansion and renewal., • Creatively discover, communicate, and support the execution of new opportunities for customers to unlock value from Spring Health., • Business review creation and presentation to senior HR executives and business leaders including insightful, data-based recommendations., • Collaborate across departments to deliver essential customer feedback, aiming to enhance processes and elevate the patient experience., • Participate in ongoing weekly team meetings and training to continue to enhance product knowledge., • Meet or exceed goals for role KPIs:, • Achieve 100% Net CACV Retention (effectively Net Revenue Retention) for your book of business, • You have 3+ years of experience in account management, customer success, implementation or healthcare management., • You have experience in upselling and retaining customers to drive additional revenue., • You have experience using SaaS-based solutions and platforms., • You have experience owning the life cycle contract renewals., • You have experience using data visualization and reconciliation techniques to present key findings and customer satisfaction., • You have experience adhering to and achieving outlined KPIs., • You have experience maintaining accurate records of customer interactions, success plans, customer relationship progression and opportunity management in a CRM., • You have a deep passion to transform the U.S. healthcare system, especially mental health., • You have the willingness and ability to travel as needed (approx. 15%)., • Health, Dental, Vision benefits start on your first day at Spring. You and your dependents also receive access to One Medical accounts HSA and FSA plans are also available, with Spring contributing up to $1K for HSAs, depending on your plan type., • Employer sponsored 401(k) match of up to 2% for retirement planning, • A yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents., • We offer competitive paid time off policies including vacation, sick leave and company holidays., • At 6 months tenure with Spring, we offer parental leave of 18 weeks for birthing parents and 16 weeks for non-birthing parents., • Access to Noom, a weight management program—based in psychology, that's tailored to your unique needs and goals., • Access to fertility care support through Carrot, in addition to $4,000 reimbursement for related fertility expenses., • Access to Wellhub, which connects employees to the best options for fitness, mindfulness, nutrition, and sleep in one subscription, • Access to BrightHorizons, which provides sponsored child care, back-up care, and elder care, • Up to $1,000 Professional Development Reimbursement a year. Ready to do the most impactful work of your life? Learn more about our values, what it's like to work here, and how hypergrowth meets impact at Spring Health: Our Values Our privacy policy: Spring Health is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex, marital status, ancestry, disability, genetic information, veteran status, gender identity or expression, sexual orientation, pregnancy, or other applicable legally protected characteristic. We also consider qualified applicants regardless of criminal histories, consistent with applicable legal requirements. Spring Health is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans. If you have a disability or special need that requires accommodation, please let us know.

Job DescriptionVice President IIOur Agency BGB is a healthcare communications agency that offers a wide range of services, including traditional pharmaceutical advertising, promotional medical education, payer marketing, and consulting services. Known for excellence and professionalism, we're hired as strategic and creative partners by our biopharmaceutical clients to drive category/brand awareness and growth. Who We Are At BGB Group, we don't just analyze the healthcare landscape - we shape it. Our Innovation x Intelligence (IxI) division is a small, fast-moving team that works like a start-up - agile, curious, and ambitious - but with the backing of two industry powerhouses: BGB Group and Kx Advisors. That means you get the best of both worlds: the freedom to explore bold thinking, and the creative and strategic firepower to turn it into action. We bring together strategists, consultants, behavioral scientists, innovation experts, and tech specialists to tackle the big, thorny questions in healthcare - helping biopharma clients unlock smarter, braver strategies that improve the lives of people living with disease. We go deep - using bespoke AI-powered tools to uncover the unknowns that shift thinking, reframe decisions, and open up new possibilities. "We're a small team, and we're all very different-but what unites us is this weird, shared joy in cracking hard problems that actually help people." Who This Role is For This role is for the question-askers. The curious. The culturally attuned. The ones who care. 💭 You love big, juicy problems that don't come with obvious answers. 🌍 You're plugged into the world - curious about how brands behave, why people make the choices they do, and how culture influences commerce. 🔍 You were that kid in class - the one with another question, the one who got excited to be wrong because it meant learning something new. ❤️ And, most importantly, you want to use your skills for something that matters. You're energized by the idea of making life better for people living with disease - and helping healthcare brands live up to their potential. 💡 You see strategy and creativity as allies, not opposites. You're comfortable with ambiguity, fueled by insight, and energized by finding a smarter way through. The Role As a Vice President II, you'll help the world's top biopharma companies solve some of their biggest brand and business challenges. From redefining brand strategy to exploring patient behavior, from future-scaping therapeutic categories to shaping commercial narratives - you'll work on a wide spectrum of projects with real-world impact. And you won't be doing it alone. You'll join a collaborative, idea-rich team who'll challenge your thinking, support your growth, and probably make you laugh along the way. What You'll Do • Crack Big Strategic Questions – Help define how healthcare brands show up, grow, and lead, • Get Stuck into Research – Conduct interviews, moderate focus groups, analyze reports, and connect dots across data sources, • Go Beyond the Obvious – Use custom-built AI tools to uncover hidden patterns, untapped insights, and strategic whitespace, • Turn Insight into Impact – Build smart, sharp recommendations that clients can actually use, • Work Across Disciplines – Collaborate with behavioral scientists, creatives, technologists, and strategic leads across BGB and Kx, • Present to Clients – Shape and deliver clear, compelling stories that land, • Focus on growing IxI within areas of concentration including market opportunity assessments, go-to-market strategy, and/or competitive strategy, • Work in close partnership with other senior leaders across solutions and technology to strategically grow core client accounts and develop new business, • Leverage institutional knowledge, subject-matter expertise, and business acumen to produce superior project outcomes, • Support development of intellectual capital to emphasize IxI's unique value proposition in the marketplace, • Motivate, coach, and serve as a role model for junior talent, • Manage profitability at the project and practice levelWhat You Bring, • Bachelor's degree-life sciences, psychology, business, or a related field. A Master's is a plus, • 8-10 years' experience in a relevant space-this could mean healthcare consulting, research, pharma or biotech, medical comms, behavioral science, or academia with real-world application, • An established network of strong client relationships within the healthcare sector, • A strategic and curious mindset – You don't stop at the first answer. You dig, question, and connect the dots, • Analytical agility – Comfortable moving between qualitative insight and quantitative data, • A self-starting attitude – You take initiative, stay organized, and aren't afraid to get stuck in, • Strong collaboration skills – You enjoy bouncing ideas, building on others' thinking, and working as part of a teamWhy Join Us, • Small team energy, big company support – Backed by BGB and Kx, with access to world-class creative, insight, and innovation capabilities, • High-impact work, early responsibility – You'll contribute from day one on projects that matter, • A learning-first culture – Mentorship, peer support, and space to grow, • A genuinely fun, curious environment – We take the work seriously, not ourselves, • Creative meets strategic – This is a space where brand thinking, behavioral science, and big data collide Salary Range: $255,000-$270,000 The salary range provided is for the NYC-hybrid position, which requires occasional in-office presence, and represents what a potential hire may expect to earn in this role at BGB. For candidates in other locations, salary will be adjusted to reflect local market rates. Actual salary decisions will be influenced by several factors that we use to determine overall fit, including experience (both direct and indirect), education, training, demonstrated qualifications, and organizational need. Salary is only one component of the total rewards package offered at BGB Group. BGB Group is an equal opportunity employer. All applicants will be considered without regard to race, color, religion, sex, age, national origin, citizenship status, sexual orientation, disability, veteran status or any category or class of person protected by law.

Job DescriptionOur mission: to eliminate every barrier to mental health. At Spring Health, we're on a mission to revolutionize mental healthcare by removing every barrier that prevents people from getting the help they need, when they need it. Our clinically validated technology, Precision Mental Healthcare, empowers us to deliver the right care at the right time—whether it's therapy, coaching, medication, or beyond—tailored to each individual's needs. We proudly partner with over 450 companies, from startups to multinational Fortune 500 corporations, as a leading provider of mental health service, providing care for 10 million people. Our clients include brands you use and know like Microsoft, Target, and Delta Airlines, all of whom trust us to deliver best-in-class outcomes for their employees globally. With our innovative platform, we've been able to generate a net positive ROI for employers and we are the only company in our category to earn external validation of net savings for customers. We have raised capital from prominent investors including Generation Investment, Kinnevik, Tiger Global, Northzone, RRE Ventures, and many more. Thanks to their partnership and our latest Series E Funding, our current valuation has reached $3.3 billion. We're just getting started—join us on our journey to make mental healthcare accessible to everyone, everywhere. We are looking for a Principal Customer Success Manager to join our team to manage our largest payer customer. Reporting to the Head of Customer Success for Payers and Partners, you will serve as a dedicated relationship owner, advocate, and leader overseeing Spring's largest and most strategic, integrated payer. You will spearhead critical cross-functional initiatives, retention, growth, and serve as a trusted consultant to key stakeholders. This role requires deep expertise and tenure managing jumbo, complex customer relationships. More specifically, we are seeking a customer success professional with extensive experience managing and navigating national payer relationships. This is a full time, fully remote position with approximately 10 to 15 percent travel required. What you'll do: • Serve as the senior leader and dedicated strategic partner for Spring Health's largest payer customer, • Develop collaborative working relationships with payer leadership to spearhead initiatives that drive meaningful impact, retention, and growth, • Consistently demonstrate Spring Health's value proposition and link to customer's defined success metrics, • Own the customer lifecycle from implementation to engagement strategies to contract upsells and renewals. This will include:, • Timely action plans and account planning, • Engagement communication ideation, strategy & execution, • Ongoing reporting and insights to deliver data-driven recommendations, • Business review creation and presentation to senior executives, • Spearhead cross-functional initiatives to present key customer feedback and process improvements, • Drive variable revenue through targeted engagement strategies, • Customer Retention and Renewal Rate: High retention and renewal rates, securing long-term growth with key customer relationships., • Bachelor's degree or higher preferred, • 10-15 years of experience in account management/customer success/healthcare management, preferably with National Accounts/Jumbo Payer Customers, • Extensive experience managing and expanding relationships with national and regional health plans; proven ability to influence executives and key business stakeholders., • Demonstrated success achieving renewal, upsell, and revenue growth targets within jumbo accounts., • Experience in upselling and retaining customers to drive additional revenue (recurring and variable), • Exceptional project management skills and organization, • Innate ability to thrive in fast-paced environments, • Outstanding communication skills with a thoughtful and collaborative approach to relationships, • Humility, resourcefulness, directness, ambition, professionalism, • Proven ability to question, probe, and challenge partners to ensure their ultimate needs are met, • A deep passion for transforming the U.S. healthcare system, especially mental health, • Previous exposure to the complexities and challenges in US healthcare, • Demonstrated passion for, and understanding of, mental illness and the broader U.S. healthcare system, • Experience using data visualization techniques to present key findings, • Experience with member communication strategies, • Proven track record of portfolio retention and growth across national and regional health plans Benefits provided by Spring Health: Note: We have even more benefits than listed here and below, your recruiter will provide more in-depth information as you continue in the interview process. Benefits are subject to individual plan requirements and eligibility criteria. • Health, Dental, Vision benefits start on your first day at Spring. You and your dependents also receive access to One Medical accounts HSA and FSA plans are also available, with Spring contributing up to $1K for HSAs, depending on your plan type., • Employer sponsored 401(k) match of up to 2% for retirement planning, • A yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents., • We offer competitive paid time off policies including vacation, sick leave and company holidays., • At 6 months tenure with Spring, we offer parental leave of 18 weeks for birthing parents and 16 weeks for non-birthing parents., • Access to Noom, a weight management program—based in psychology, that's tailored to your unique needs and goals., • Access to fertility care support through Carrot, in addition to $4,000 reimbursement for related fertility expenses., • Access to Wellhub, which connects employees to the best options for fitness, mindfulness, nutrition, and sleep in one subscription, • Access to BrightHorizons, which provides sponsored child care, back-up care, and elder care, • Up to $1,000 Professional Development Reimbursement a year. Ready to do the most impactful work of your life? Learn more about our values, what it's like to work here, and how hypergrowth meets impact at Spring Health: Our Values Our privacy policy: Spring Health is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex, marital status, ancestry, disability, genetic information, veteran status, gender identity or expression, sexual orientation, pregnancy, or other applicable legally protected characteristic. We also consider qualified applicants regardless of criminal histories, consistent with applicable legal requirements. Spring Health is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans. If you have a disability or special need that requires accommodation, please let us know.

Job Description OBJECTIVES: Reporting to the Program Coordinator, the Clinical Social Worker (Staff, Therapist) will provide comprehensive mental health services to clients and their families within a clinical environment. This role is dedicated to enhancing emotional well-being and strengthening family engagement through individualized therapeutic interventions, crisis support, and collaborative care planning. The position requires adherence to all state regulations and professional standards while fostering a safe, inclusive, and supportive environment for a diverse client population. DUTIES AND RESPONSIBILITIES: • Deliver therapeutic services such as individual therapy, collateral therapy, and group therapy to clients and their caregivers by using developmentally appropriate approaches. Servies are provided both in-person and via secure telehealth platforms for clients aged 6-25., • Conduct psychosocial assessments, develop individualized treatment plans, and monitor progress toward established goals., • Coordinate case management by arranging care and resources, facilitating referrals, and providing advocacy support for clients and families., • Provide immediate crisis intervention and safety planning for clients experiencing acute emotional distress., • Maintain compliance with agency regulatory standards by ensuring accurate and times documentation in the electronic health record (EHR), including assessments, treatment plans, progress notes, and outcome measures., • Ability to conduct psychosocial evaluations and develop individualized treatment plans., • Skilled in de-escalation techniques and emergency intervention for clients in acute distress., • Ability to respond effectively to emergencies and implement safety plans., • Coordinating care with families, school staff, and community resources to ensure continuity of services., • Deep understanding of HIPAA, FERPA, and professional ethical guidelines., • Ability to provide services that respect diverse backgrounds and identities., • Excellent verbal and written communication skills for interacting with clients, families, and multidisciplinary teams., • Critical thinker, analytical, creative, strategic, and detail-and results oriented., • Excellent work ethic, • Commitment to working in a mission-driven organization., • Demonstrated personal ethics and values., • Cross-team collaboration and cooperation, • Must hold a valid clinical license in the State of New York such as Licensed Master Social Worker (LMSW), Licensed Clinical Social Worker (LCSW), or a doctoral degree in psychology (Ph.D. or Psy.D.)., • Experience providing therapy to children, adolescents, and families., • Strong knowledge of evidence-based practices, crisis intervention, and telehealth delivery. COMPENSATION AND BENEFITS: Salary commensurate with experience. Northside offers a competitive salary and benefits package. About Northside Northside Center for Child Development serves more than 5,500 children and families across New York City each year through high-quality, outcome-driven behavioral health, early childhood education, and enrichment services. With over $34 million in annual funding, Northside provides the comprehensive support children and families need to overcome adversity, build resilience, and pursue their dreams. Founded in 1946 in Harlem, Northside has been a cornerstone of the community for eight decades, leading the way in integrating education and mental health to support children’s development. Several of Northside’s innovative programs were the first of their kind in Harlem, setting standards of care that continue to influence social service agencies throughout the United States today. Northside’s founders, Drs. Kenneth B. and Mamie Phipps Clark, were renowned, pioneering psychologists whose groundbreaking research was instrumental in the 1954 Brown v. Board of Education landmark Supreme Court decision that declared school segregation unconstitutional. Their belief in the worth, dignity, and potential of every child continues to guide Northside’s mission and inspire its work today. Northside is driven by its vision and principle, “Each Child…First Chance.” For more information on Northside Center for Child Development, please visit . COMPENSATION: $72,557- $86,638

Job DescriptionOur mission: to eliminate every barrier to mental health. At Spring Health, we're on a mission to revolutionize mental healthcare by removing every barrier that prevents people from getting the help they need, when they need it. Our clinically validated technology, Precision Mental Healthcare, empowers us to deliver the right care at the right time—whether it's therapy, coaching, medication, or beyond—tailored to each individual's needs. We proudly partner with over 450 companies, from startups to multinational Fortune 500 corporations, as a leading provider of mental health service, providing care for 10 million people. Our clients include brands you use and know like Microsoft, Target, and Delta Airlines, all of whom trust us to deliver best-in-class outcomes for their employees globally. With our innovative platform, we've been able to generate a net positive ROI for employers and we are the only company in our category to earn external validation of net savings for customers. We have raised capital from prominent investors including Generation Investment, Kinnevik, Tiger Global, Northzone, RRE Ventures, and many more. Thanks to their partnership and our latest Series E Funding, our current valuation has reached $3.3 billion. We're just getting started—join us on our journey to make mental healthcare accessible to everyone, everywhere. The Strategic Customer Success Account Manager at Spring Health builds and manages relationships with the company's largest customers to ensure satisfaction, retention, and growth. This role oversees the full customer lifecycle, aligning Spring's solutions with customer goals to drive engagement and revenue. Success is measured by accurate forecasting, achieving revenue targets, and fostering strong relationships across all levels of the customer organization. This is a remote, full time position on our team reporting to the Director of Strategic Account Management. Occasional travel (10%) may be required for in-person events or meetings. What you'll do: • Serve as a product expert and advocate for mental health, supporting a portfolio of Spring Health's largest and most impactful partners., • Own forecasting projections for revenue, renewals, and upsell opportunities across your portfolio, ensuring the delivery of accurate forecasts., • Identify and position upsell opportunities proactively, driving revenue growth by aligning solutions with customer goals., • Develop and manage positive relationships with multiple customers, consultants, and key stakeholders to build trust and ensure satisfaction., • Manage the entire customer lifecycle, including implementations, engagement strategies, renewals, and upsells by:, • Developing timely, actionable account plans, • Managing census files efficiently, • Designing and executing member engagement communications, • Preparing and presenting business reviews to senior HR executives, • Delivering insightful, data-driven recommendations aligned with customer success metrics, • Developing renewals strategy and delivering proposals/contracts, • Managing the end-to-end deal cycle (procurement process), • Collaborate cross-functionally to collect customer feedback and recommend process improvements across internal teams., • Support sales efforts by partnering on retention, upsell initiatives, and expansion opportunities as well as supporting net new business acquisition through efforts like attending finalist meetings., • Customer Renewal and Expansion, • Relationship with Executive Buyers, • Gross Retention Rate (GRR), • Net Revenue Retention (NRR), • Net CACV Retention (NCR), • Product utilization and engagement, • Net Promoter Score (NPS), • Bachelor's degree or higher preferred., • 10+ years of experience in account management, customer success, or healthcare management, ideally in B2B2C environments and at early-stage companies., • Strong understanding of sales motions similar to farmer sales roles, emphasizing relationship building and portfolio expansion., • Exceptional communication skills, with the ability to collaborate effectively and build trusted relationships., • Experience creating growth through portfolio management, upsells, and cross-sell opportunities., • Organized, with high attention to detail and the ability to manage competing priorities effectively., • Resourceful, proactive, and able to thrive in fast-paced environments., • Ability to probe, challenge, and consult customers to align solutions with their ultimate needs., • Health, Dental, Vision benefits start on your first day at Spring. You and your dependents also receive access to One Medical accounts HSA and FSA plans are also available, with Spring contributing up to $1K for HSAs, depending on your plan type., • Employer sponsored 401(k) match of up to 2% for retirement planning, • A yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents., • We offer competitive paid time off policies including vacation, sick leave and company holidays., • At 6 months tenure with Spring, we offer parental leave of 18 weeks for birthing parents and 16 weeks for non-birthing parents., • Access to Noom, a weight management program—based in psychology, that's tailored to your unique needs and goals., • Access to fertility care support through Carrot, in addition to $4,000 reimbursement for related fertility expenses., • Access to Wellhub, which connects employees to the best options for fitness, mindfulness, nutrition, and sleep in one subscription, • Access to BrightHorizons, which provides sponsored child care, back-up care, and elder care, • Up to $1,000 Professional Development Reimbursement a year. Ready to do the most impactful work of your life? Learn more about our values, what it's like to work here, and how hypergrowth meets impact at Spring Health: Our Values Our privacy policy: Spring Health is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex, marital status, ancestry, disability, genetic information, veteran status, gender identity or expression, sexual orientation, pregnancy, or other applicable legally protected characteristic. We also consider qualified applicants regardless of criminal histories, consistent with applicable legal requirements. Spring Health is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans. If you have a disability or special need that requires accommodation, please let us know.

Job DescriptionOur mission: to eliminate every barrier to mental health. At Spring Health, we're on a mission to revolutionize mental healthcare by removing every barrier that prevents people from getting the help they need, when they need it. Our clinically validated technology, Precision Mental Healthcare, empowers us to deliver the right care at the right time—whether it's therapy, coaching, medication, or beyond—tailored to each individual's needs. We proudly partner with over 450 companies, from startups to multinational Fortune 500 corporations, as a leading provider of mental health service, providing care for 10 million people. Our clients include brands you use and know like Microsoft, Target, and Delta Airlines, all of whom trust us to deliver best-in-class outcomes for their employees globally. With our innovative platform, we've been able to generate a net positive ROI for employers and we are the only company in our category to earn external validation of net savings for customers. We have raised capital from prominent investors including Generation Investment, Kinnevik, Tiger Global, Northzone, RRE Ventures, and many more. Thanks to their partnership and our latest Series E Funding, our current valuation has reached $3.3 billion. We're just getting started—join us on our journey to make mental healthcare accessible to everyone, everywhere. Reporting to the Head of Strategic Partnerships and partnering with Strategic Alliances, Channel Partner Managers, Legal, Compliance, Implementation, Product & Engineering the Director of Strategic Partnerships will own the sourcing, negotiation, and procuring of net new strategic partnerships. This role's responsibilities include overseeing successful implementations and transition to partnership management. This role is ideal for a senior, entrepreneurial individual contributor who thrives on autonomy and accountability. You'll be expected to own your business, running the full partnership cycle independently, while seeking guidance, direction, and prioritization support to stay aligned with overall company strategy. You will have a strong background in sales or business development. This is a full-time, remote opportunity on our team and may occasionally require travel for customer meetings or in-person team events. What you'll be doing: • Identify, engage, and secure potential channel distribution partners in the healthcare sector, • Build and nurture trusted relationships within Spring Health's partner ecosystem, • Develop and maintain a pipeline aligned with Spring Health's distribution and product strategy, goals, and objectives, • Lead the full partnership lifecycle—from initial outreach and discovery through negotiation and signed agreement., • Collaborate closely with internal teams (Product, Marketing, Sales, Legal, Implementation) to ensure seamless execution of partnerships., • Conduct market and competitive research to identify emerging trends and opportunities., • Consistently meet or exceed annual partnership targets and pipeline goals., • Operate independently with strong strategic judgment, while maintaining alignment with leadership and cross-functional teams., • 10+ years of successful experience in Partnerships, Sales, or Business Development, • Background in healthcare, health plans, digital health, consulting, or benefits ecosystem partnerships strongly preferred, • Experience cultivating and managing benefits ecosystem partnerships, including brokers, consultants, and distribution partners within the employee benefits landscape, • Proven ability to operate as a senior IC—driving results with minimal oversight, but collaborating effectively for alignment and prioritization, • Excellent communication, negotiation, and relationship management skills., • Entrepreneurial mindset with a passion for transforming the U.S. healthcare system, especially mental health, • Humility, resourcefulness, directness, and high tolerance for ambiguity and change, • Health, Dental, Vision benefits start on your first day at Spring. You and your dependents also receive access to One Medical accounts HSA and FSA plans are also available, with Spring contributing up to $1K for HSAs, depending on your plan type., • Employer sponsored 401(k) match of up to 2% for retirement planning, • A yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents., • We offer competitive paid time off policies including vacation, sick leave and company holidays., • At 6 months tenure with Spring, we offer parental leave of 18 weeks for birthing parents and 16 weeks for non-birthing parents., • Access to Noom, a weight management program—based in psychology, that's tailored to your unique needs and goals., • Access to fertility care support through Carrot, in addition to $4,000 reimbursement for related fertility expenses., • Access to Wellhub, which connects employees to the best options for fitness, mindfulness, nutrition, and sleep in one subscription, • Access to BrightHorizons, which provides sponsored child care, back-up care, and elder care, • Up to $1,000 Professional Development Reimbursement a year. Ready to do the most impactful work of your life? Learn more about our values, what it's like to work here, and how hypergrowth meets impact at Spring Health: Our Values Our privacy policy: Spring Health is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex, marital status, ancestry, disability, genetic information, veteran status, gender identity or expression, sexual orientation, pregnancy, or other applicable legally protected characteristic. We also consider qualified applicants regardless of criminal histories, consistent with applicable legal requirements. Spring Health is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans. If you have a disability or special need that requires accommodation, please let us know.

Job DescriptionAlfred University is seeking enthusiastic and qualified professionals for adjunct faculty positions in our counseling graduate programs in Brooklyn, NY. Opportunities may also be available in the future at our Manhattan location. Our counseling program has two tracks, mental health and school counseling, and we are looking for faculty for both tracks. Several of our courses overlap between both programs. Our counseling programs are located in downtown Brooklyn and courses are offered in-person on Saturday or Sunday from 8:30am - 4:00pm. Coursework is offered in an in-person, accelerated format, with each 3-credit course being offered on five successive Saturdays or Sundays. Salary/Rate: $3,750 per 3-credit course Faculty with expertise in any of the following course content areas are encouraged to apply: • COUN 602 Prof. & Ethical Foundations of Coun., • COUN 603 Foundations of Mental Health Coun., • COUN 604 Foundations of School Coun., • COUN 605 Career Development & Life Planning, • COUN 606 Human Development, • COUN 615 Psychopathology & Differential Diag., • COUN 616 Mental Health, Except., & Disblty., • COUN 619 Program Development, • COUN 626 Assessment in Coun., • COUN 628 Assessment in Mental Health Coun., • COUN 636 Principles of Counseling, • COUN 638 Adv. Counseling Theory & Practice, • COUN 639 Group Coun., • COUN 641 Coun. Special Populations, • COUN 642 Multicultural Coun., • COUN 646 Consultation & Prevention, • COUN 649 E-B Intrvnt. in Schools, • COUN 652 Techniques of Family Tx, • COUN 657 Practicum in School Coun., • COUN 659 Practicum in Mental Health Coun., • COUN 671 Research and Statistics, • COUN 681 College Coun. and Advising, • COUN 682 Career Coun. in the 21st Century In addition to the courses listed above, we also have opportunities for university-based supervision of internship students for appropriately certified or licensed applicants. Minimum Qualifications: • Master's degree in counseling, applied psychology, or a closely related mental health area., • School certification (counseling, psychology, or social work) or an appropriate mental health license ( counseling, psychology, or social work) in any state.Preferred Qualifications:, • Doctoral degree in counseling, applied psychology, or a closely related mental health area., • Prior experience teaching at the post-secondary level, • Prior experience with hybrid and/or synchronous online delivery formatsAll applications should include:, • Resume or CV, • Letter of interest outlining the following:, • Which courses you are interested in and qualified to teach (including internship supervision), • What location you are interested in teaching (Brooklyn, Manhattan, or both), • Any previous post-secondary teaching experience, • Your interest and/or ability to teach in hybrid or synchronous online formats along with any experience in these modalities should the opportunity arise. Alfred University actively subscribes to a policy of equal employment opportunity, and will not discriminate against any employee, student or applicant because of race, age, sex, color, sexual orientation, gender identification or expression, physical or mental disability, religion, ancestry or national origin, marital status, genetic information, military or veteran status, domestic violence victim status, criminal conviction status, political affiliation or any other characteristic protected by applicable law. Powered by JazzHR uwKaidtoTe

Job DescriptionOur mission: to eliminate every barrier to mental health. At Spring Health, we're on a mission to revolutionize mental healthcare by removing every barrier that prevents people from getting the help they need, when they need it. Our clinically validated technology, Precision Mental Healthcare, empowers us to deliver the right care at the right time—whether it's therapy, coaching, medication, or beyond—tailored to each individual's needs. We proudly partner with over 450 companies, from startups to multinational Fortune 500 corporations, as a leading provider of mental health service, providing care for 10 million people. Our clients include brands you use and know like Microsoft, Target, and Delta Airlines, all of whom trust us to deliver best-in-class outcomes for their employees globally. With our innovative platform, we've been able to generate a net positive ROI for employers and we are the only company in our category to earn external validation of net savings for customers. We have raised capital from prominent investors including Generation Investment, Kinnevik, Tiger Global, Northzone, RRE Ventures, and many more. Thanks to their partnership and our latest Series E Funding, our current valuation has reached $3.3 billion. We're just getting started—join us on our journey to make mental healthcare accessible to everyone, everywhere. Spring Health is looking for a Member Engagement Strategy Lead to join our fast-growing Member Marketing team at Spring Health. In this role, you will be responsible for unlocking access, activation, and utilization amongst our most strategic customers by bringing a consultative, data-driven, and highly personalized approach to customer marketing. You will serve as the strategic marketing voice for key enterprise accounts, developing and implementing marketing strategies that directly support member engagement and revenue goals. You will partner closely with Strategic Account Managers, Customer Marketing, Lifecycle Marketing, Finance, and other cross-functional stakeholders to deliver tailored population-level strategies that scale effectively across our portfolio. The ideal candidate thrives in a fast-paced, outcomes-oriented environment and has a passion for connecting people to mental health care through thoughtful, effective marketing. This is a full-time, New York–based position reporting to the Head of Member Growth, with an expectation of three days per week in the office. What you'll do: • Partner with Strategic Account Managers and other stakeholders to co-own member marketing outcomes for Spring Health's most high-impact customers., • Develop and deliver personalized, data-informed member marketing playbooks that reflect each customer's unique population needs, benefits ecosystem, and business goals., • Translate complex engagement data into clear, actionable insights for customers, helping them understand what's working, where improvements are needed, and why specific tactics will drive results., • Lead implementation marketing strategy for strategic customer launches—ensuring timely, effective go-to-market execution and driving early enrollment and activation., • Build strategic remediation plans for customers falling short of enrollment or utilization targets; identify root causes and define tactical solutions to get back on track., • Work closely with Core Customer Marketing and Lifecycle Marketing to ensure personalized strategies are scalable and executable across teams., • Act as a trusted marketing advisor to customers, educating them on best practices and advocating for strategies that align to shared success metrics., • Track, report, present, and program manage performance metrics with clarity and consistency, reinforcing the value of Spring Health's marketing approach to both internal and external stakeholders., • Strategic customers meet or exceed member enrollment, activation, and utilization targets within the first 6 months post-launch., • You consistently deliver curated marketing strategies that align with each customer's goals and population needs, and are recognized by stakeholders for driving measurable impact., • Scalable processes and playbooks are developed and adopted across Core and Lifecycle Marketing teams., • Cross-functional teams, including Strategic Account Managers and Customer Success, view you as a trusted partner and advisor., • Proactive identification and resolution of performance gaps leads to successful remediation of at-risk accounts., • 8+ years of experience in B2B2C or customer marketing, ideally in healthcare, benefits, or a mission-driven, high-growth environment. Extra bonus if you've had experience marketing to health plan populations, working with health plans, and/or driving member acquisition amongst hard to reach populations., • Proven success creating and executing marketing strategies that drive measurable outcomes (e.g. activation, engagement, revenue) for large enterprise accounts., • Strong storytelling and communication skills; ability to present data-driven insights in a compelling, customer-centric way., • Deep empathy for customer and member needs, with a track record of developing nuanced, tailored strategies that consider complex population dynamics., • Highly collaborative and comfortable working cross-functionally with account teams, marketers, and product leaders., • Self-starter with a strong sense of ownership, attention to detail, and ability to navigate ambiguity., • Passionate about mental health and driven by mission-oriented work., • You have the willingness and ability to travel as needed (approx. 10%)., • Health, Dental, Vision benefits start on your first day at Spring. You and your dependents also receive access to One Medical accounts HSA and FSA plans are also available, with Spring contributing up to $1K for HSAs, depending on your plan type., • Employer sponsored 401(k) match of up to 2% for retirement planning, • A yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents., • We offer competitive paid time off policies including vacation, sick leave and company holidays., • At 6 months tenure with Spring, we offer parental leave of 18 weeks for birthing parents and 16 weeks for non-birthing parents., • Access to Noom, a weight management program—based in psychology, that's tailored to your unique needs and goals., • Access to fertility care support through Carrot, in addition to $4,000 reimbursement for related fertility expenses., • Access to Wellhub, which connects employees to the best options for fitness, mindfulness, nutrition, and sleep in one subscription, • Access to BrightHorizons, which provides sponsored child care, back-up care, and elder care, • Up to $1,000 Professional Development Reimbursement a year. Ready to do the most impactful work of your life? Learn more about our values, what it's like to work here, and how hypergrowth meets impact at Spring Health: Our Values Our privacy policy: Spring Health is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex, marital status, ancestry, disability, genetic information, veteran status, gender identity or expression, sexual orientation, pregnancy, or other applicable legally protected characteristic. We also consider qualified applicants regardless of criminal histories, consistent with applicable legal requirements. Spring Health is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans. If you have a disability or special need that requires accommodation, please let us know.

Job DescriptionOur mission: to eliminate every barrier to mental health. At Spring Health, we're on a mission to revolutionize mental healthcare by removing every barrier that prevents people from getting the help they need, when they need it. Our clinically validated technology, Precision Mental Healthcare, empowers us to deliver the right care at the right time—whether it's therapy, coaching, medication, or beyond—tailored to each individual's needs. We proudly partner with over 450 companies, from startups to multinational Fortune 500 corporations, as a leading provider of mental health service, providing care for 10 million people. Our clients include brands you use and know like Microsoft, Target, and Delta Airlines, all of whom trust us to deliver best-in-class outcomes for their employees globally. With our innovative platform, we've been able to generate a net positive ROI for employers and we are the only company in our category to earn external validation of net savings for customers. We have raised capital from prominent investors including Generation Investment, Kinnevik, Tiger Global, Northzone, RRE Ventures, and many more. Thanks to their partnership and our latest Series E Funding, our current valuation has reached $3.3 billion. We're just getting started—join us on our journey to make mental healthcare accessible to everyone, everywhere. We are seeking a Senior Director of Customer Success Strategy to architect and continuously refine the strategy, processes, and insights that power Customer Success at scale. You will own the operating model—tools, data, programs, and communications—that keeps our CS teams efficient, transparent, and relentlessly focused on member and customer outcomes. This highly cross‑functional leadership role partners closely with CS leadership, Sales, Marketing, Data Science, and Product. Success means a forward‑looking, data‑driven CS organization that retains and expands revenue predictably while delivering a world‑class experience at every touchpoint. This is a full-time position based in NYC. The role operates under a hybrid model, with three days per week in our HQ at 60 Madison Ave office required. What you'll do: • Customer Success Strategy & Process Enablement, • Design, document, and optimize end‑to‑end CS workflows by maintaining and evolving the customer journey from onboarding, QBRs, renewals, upsells and escalations) to align with Spring Health's growth objectives., • Drive CS enablement—playbooks, templates, training—to ensure consistency, efficiency, and strategic alignment., • Establish transparent, executive‑ready performance reporting so cross functional teams and leaders always know account status, emerging risks, and next strategic moves., • Gainsight Strategy & Adoption, • Serve as product owner and long‑term strategist for Gainsight: roadmap, configuration, data integrity, and integrations., • Drive cross‑functional adoption; establish KPIs that connect Gainsight utilization to commercial outcomes., • Translate business needs into scalable Gainsight solutions (predictive health scoring, automated calls‑to‑action, board‑level dashboards)., • Customer Health Strategy & Analytics, • Own the vision, methodology, and ongoing evolution of Spring Health's customer health model—integrating product engagement, clinical outcomes, and sentiment., • Lead quarterly business reviews of health‑score accuracy; surface insights that inform strategic investment and proactive save or expansion plays., • Partner with RevOps & Data Science to operationalize insights across Sales, Marketing, and Product roadmaps., • Executive Sponsor & Customer Reference Programs, • Architect and lead the Executive Sponsor program to deepen senior‑level alignment with key accounts; track quarterly impact on renewal and expansion., • Build and scale a Customer Reference program, matching referenceable customers to prospect opportunities and marketing initiatives., • Report program influence on retention metrics, pipeline velocity, and brand advocacy., • Customer Communications & Engagement, • Own strategy, calendar, and tooling for proactive customer communications (product updates, incident notices, adoption campaigns)., • Build closed‑loop feedback mechanisms to measure effectiveness; iterate content, timing, and channels based on data., • Lead and develop the Customer Success Support and Customer Success Associate teams, ensuring they operate as high-performing, scalable extensions of our CSM function., • Build the strategy, workflows, and service-delivery model that defines how Support and Associate teams triage inquiries, execute customer-facing tasks, and manage repeatable CS motions., • Drive operational excellence through capacity planning, queue management, SLAs, quality standards, and continuous process improvement., • Partner with CSM Leadership to ensure Support and Associate programs are tightly integrated with account strategy, customer outcomes, and renewal/expansion goals. What success looks like in this role: • Platform adoption: 98 % Gainsight adoption by CS users and ≥80 % by cross‑functional stakeholders., • Revenue retention: Gross revenue retention ≥96 %, net revenue retention ≥110 %, logo churn ≤4 %., • Predictive insight: Health‑score accuracy ≥90 % in forecasting churn/expansion., • Executive engagement & advocacy: Executive Sponsor coverage for ≥90 % of Tier‑1 accounts with at least one meaningful interaction per quarter; number of active customer references doubled year‑over‑year., • 8+ years in Customer Success, CS Operations, RevOps, or related GTM functions in B2B SaaS; healthcare experience a plus., • 5+ years administering or owning Gainsight (or similar CS platform) at scale., • Proven track record designing and rolling out strategic customer health models, lifecycle processes, and executive sponsor/reference programs., • Strong strategic thinking and project‑management skills; able to prioritise, execute, and measure multiple initiatives concurrently., • Data‑driven mindset with expertise in CRM/SFDC reporting and BI tools., • Excellent written and verbal communication skills; comfortable translating complex concepts for executive and frontline audiences. Benefits provided by Spring Health: Note: We have even more benefits than listed here and below, your recruiter will provide more in-depth information as you continue in the interview process. Benefits are subject to individual plan requirements and eligibility criteria. * • Health, Dental, Vision benefits start on your first day at Spring. You and your dependents also receive access to One Medical accounts HSA and FSA plans are also available, with Spring contributing up to $1K for HSAs, depending on your plan type., • Employer sponsored 401(k) match of up to 2% for retirement planning, • A yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents., • We offer competitive paid time off policies including vacation, sick leave and company holidays., • At 6 months tenure with Spring, we offer parental leave of 18 weeks for birthing parents and 16 weeks for non-birthing parents., • Access to Noom, a weight management program—based in psychology, that's tailored to your unique needs and goals., • Access to fertility care support through Carrot, in addition to $4,000 reimbursement for related fertility expenses., • Access to Wellhub, which connects employees to the best options for fitness, mindfulness, nutrition, and sleep in one subscription, • Access to BrightHorizons, which provides sponsored child care, back-up care, and elder care, • Up to $1,000 Professional Development Reimbursement a year. Ready to do the most impactful work of your life? Learn more about our values, what it's like to work here, and how hypergrowth meets impact at Spring Health: Our Values Our privacy policy: Spring Health is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex, marital status, ancestry, disability, genetic information, veteran status, gender identity or expression, sexual orientation, pregnancy, or other applicable legally protected characteristic. We also consider qualified applicants regardless of criminal histories, consistent with applicable legal requirements. Spring Health is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans. If you have a disability or special need that requires accommodation, please let us know.

Job DescriptionAbout Us Nourish is on a mission to improve people's health by making it easy to eat well. More than half of Americans have a chronic condition related to what they eat, and poor nutrition is the number one driver of preventable death. Health is the most important thing in the world, and yet our society is sicker than it has ever been due to unhealthy modern lifestyles. Nourish is addressing this healthcare crisis by helping people eat better, more easily, with our food-as-medicine platform. The Nourish mobile app provides a comprehensive approach to wellness through personalized visits with Registered Dietitians, health progress tracking, personalized content, meal logging, recipe/meal planning, AI chat, and more. We already have thousands of dietitians and hundreds of thousands of patients on the platform. Our patients span a wide range of nutrition-related conditions including diabetes, eating disorders, kidney disease, GI conditions, cancer, obesity/weight management, cardiovascular disease, and more. We are live in all 50 states. We are growing quickly, have partnered with national health insurance companies and provider groups, and have raised over $44M from top-tier VCs including Index Ventures, Thrive Capital, Maverick Ventures, Y Combinator, and Box Group, amongst others. Our angel investors include world-class healthcare founders from Oscar, Rightway Health, Headway, Spring Health, and Alto Pharmacy, as well as soccer star Alex Morgan and the founders from Olipop and Notion. Learn more about us in TechCrunch here and read about our recent Series A here. About the Role We're looking for a Staff User Researcher to lead strategic research across Nourish's patient and provider ecosystems. You'll uncover insights that guide product direction, improve clinical and patient experiences, and shape how nutrition care is delivered at scale. This is a senior individual contributor role for someone who's comfortable working autonomously on ambiguous, high-impact questions—equally strong at fieldwork and at influencing senior stakeholders. You'll partner closely with design, product, and clinical leadership to ensure every decision is grounded in a deep understanding of both sides of our marketplace: patients seeking help and dietitians providing care. This person will join our small design team and report directly to our Head of Design. We care deeply about our work, but we try not to take ourselves too seriously. We believe that empathy, trust, and collaboration are what drive the best outcomes and that work can feel like play! This role is full-time in NYC (in-person candidates only), with flexibility for some remote work. Nourish has an NYC office in the heart of Silicon Alley. Check out 'EPD at Nourish' to learn more about our team! Key Responsibilities • Lead research strategy across patient, provider, and internal tooling experiences, defining the learning agenda that informs company-level priorities, • Conduct generative and evaluative research to explore user needs, motivations, and friction points across the full care journey, from onboarding through long-term engagement, • Shape product direction by translating research insights into clear, actionable opportunities for product, design, and clinical operations, • Develop frameworks and mental models that clarify how patients and dietitians interact, and where Nourish can deliver differentiated value, • Mentor and guide cross-functional partners (designers, PMs, and data analysts, clinical, marketing, PPM) on research best practices, helping to scale the research mindset across the org, • Partner with data science and clinical ops to triangulate qualitative and quantitative insights, surfacing patterns in behavior, retention, and outcomes, • Tell compelling stories that bring our constituents to life through artifacts, workshops, and strategic narratives that influence at the leadership level, • Champion an inclusive approach to research that represents diverse users and ensures accessibility and equity in the patient experienceKey Qualifications, • 8–12+ years of applied user research experience in high-growth product organizations (consumer, health tech, telehealth, or two-sided marketplaces strongly preferred), • Mastery of core qualitative methods (interviews, field studies, concept testing, journey mapping, usability testing) and strong fluency with complementary quantitative methods, • Demonstrated success driving strategic impact—influencing product or business direction, not just validating existing ideas, • Experience researching service-oriented or clinical workflows, ideally in healthcare, wellness, or B2C/B2B2C contexts, • Exceptional communication and storytelling ability; you make insights tangible and drive alignment through clarity and empathy, • A track record of mentoring or coaching researchers or designers, elevating the overall craft bar, • Fluency in research tooling (Dovetail, Airtable, UserTesting, Maze, Amplitude, etc.), • Graduate degree in Human-Computer Interaction, Cognitive Psychology, Anthropology, or related field (or equivalent hands-on experience)Nice to Have, • Experience working in a regulated or clinical domain, navigating privacy and compliance constraints with creativity, • Familiarity with insurance and healthcare systems in the US, • Comfort balancing speed and rigor in a startup environment, • Experience with remote, asynchronous collaborationWhat Success Looks Like, • Research insights directly inform Nourish's product roadmap and care model evolution, • Leadership looks to you as a thought partner for framing the big questions, • Product teams consistently rely on research to shape what they build and why, • The organization develops a shared, evidence-based understanding of its users: patients, providers, and internal stakeholders

Job DescriptionDescriptionOverview The Strategy & Public Impact team is The New York Public Library’s central node of information and insights about its users, usage, and impact. We support decision makers and program staff across the institution through business intelligence, impact assessment, strategic conversations, user research, and data mentorship. We are seeking a full academic year Intern to support our work articulating the Library’s role in the intellectual, cultural, and educational lives of its local and global users; identifying opportunities for innovation and leadership in our research centers, neighborhood branches, and digital properties; and advocating for the needs of our communities. This is an opportunity for someone with a strong interest in public service and public libraries to learn from, and contribute to, the work of our team while exploring a career in strategy, qualitative and quantitative research, data analytics and/or impact evaluation. This position is temporary for 1 year, subject to school enrollment. Key Responsibilities The Intern will: • Support the team’s work to design and implement a wide range of qualitative research projects and programs, ranging from large-scale surveys to focus groups to one-on-one user testing and interviews, • Coordinate logistics of qualitative research, e.g. survey distribution, interview scheduling, • Work with team members on translating programmatic and operational questions into qualitative user research projects, • Help with analyzing primary research findings, as well as Library’s usage and user data, to generate insights informing strategic decisions and evaluating the impact and success of strategic programmatic initiatives, • Help prepare research reports and presentations for a variety of internal and external audiences, offering actionable, evidence-based recommendations to optimize program design, user experience and outcomes and identify opportunities for strategic investment, • Conduct external industry and market research to contextualize institutional findings and point to new research directions, • Current enrollment in a Bachelor’s degree program in a relevant field (i.e., Data Analytics/Information Science, Public Policy, Psychology or other relevant social science), • Experience with data analysis and qualitative research (surveys, interviews, focus groups), • Proficiency in Microsoft Office and Google apps suites, • Some experience with experimental design, testing, and evaluation methodologies; exposure to research questions and techniques and research tools/software, • Good listening and observational skills, • Ability to clearly and persuasively communicate analytical insights and methodologies verbally, visually, and in writing, • Demonstrated successful experience working collaboratively and effectively and establishing trusting relationships within a diverse organization, across multiple levels of management and staff, • Learning mindset, with a continual appetite for developing skills and absorbing information, • Devoted to advancing The New York Public Library’s mission and values, and a sincerely enthusiastic library promoter!Preferred Qualifications, • Graduate school enrollment in a relevant field (as above, plus Library Science) Core Values All team members are expected and encouraged to embody the NYPL Core Values: • Be Helpful to patrons and colleagues, • Be Resourceful in solving problems, • Be Curious in all aspects of your workPhysical Duties, • Limited physical effort is required, • May require travel within NYCHours, • 15-20 hrs/week

Job Description Summary The Quantitative UX Researcher will lead the development, management, and analysis of large‑scale tracking surveys that inform product and user experience decisions. This role requires deep expertise in quantitative research methods, survey design, and statistical analysis, along with the ability to operate effectively in fast‑paced, ambiguous environments. Candidates must hold a Bachelor's degree with at least seven years of relevant experience, a Master's degree with five years of experience, or a PhD with a minimum of two years of experience in user experience research or a related field. Key Responsibilities • Design, manage, and analyze large‑scale tracking surveys, with a focus on longitudinal UX measurement., • Produce comprehensive research reports that translate complex data into clear, actionable insights., • Prioritize and manage multiple research initiatives in rapidly evolving environments., • Generate insights that inform both ongoing product development and future research opportunities., • Bachelor's degree with 7+ years of relevant UX research experience, or Master's degree with 5+ years of experience, or PhD with 2+ years of experience., • Demonstrated proficiency in R, particularly the Tidyverse ecosystem., • Experience in survey design, item development, and large‑scale data collection., • Strong foundation in statistical analysis, including descriptive statistics, regressions, ANOVA, and t‑tests., • Hands‑on experience conducting primary research., • Proficiency with Google Workspace tools., • Advanced coding skills in R (Tidyverse)., • Survey design and item development expertise., • Python programming experience., • Familiarity with Google Suite applications. Required: Bachelor's, Master's, or PhD in a relevant field such as Psychology, Statistics, Human‑Computer Interaction, or Social Sciences. Day‑to‑Day Responsibilities • Design, manage, and analyze large‑scale tracking surveys., • Develop detailed research reports and presentations., • Prioritize research tasks in a fast‑changing environment., • Large‑scale tracking surveys measuring user experience across Facebook‑related issues., • Longitudinal studies monitoring UX trends over time., • Data‑driven research initiatives that guide product strategy., • Experience conducting government‑scale surveys., • Specializes in quantitative UX research., • Focuses on survey‑based insights to improve product and user experience., • Quality, clarity, and impact of research insights., • Timely and effective project execution., • Navigating rapidly changing research priorities., • Balancing multiple concurrent projects. Location: United States (Remote) Role type: Contract 8 Month Position Expected hours: 40 per week Benefits: • Dental insurance, • Health insurance, • Health savings account, • Life insurance, • Paid time off, • Retirement plan, • 8 hour shift, • English (Required)

Job DescriptionOur mission: to eliminate every barrier to mental health. At Spring Health, we're on a mission to revolutionize mental healthcare by removing every barrier that prevents people from getting the help they need, when they need it. Our clinically validated technology, Precision Mental Healthcare, empowers us to deliver the right care at the right time—whether it's therapy, coaching, medication, or beyond—tailored to each individual's needs. We proudly partner with over 450 companies, from startups to multinational Fortune 500 corporations, as a leading provider of mental health service, providing care for 10 million people. Our clients include brands you use and know like Microsoft, Target, and Delta Airlines, all of whom trust us to deliver best-in-class outcomes for their employees globally. With our innovative platform, we've been able to generate a net positive ROI for employers and we are the only company in our category to earn external validation of net savings for customers. We have raised capital from prominent investors including Generation Investment, Kinnevik, Tiger Global, Northzone, RRE Ventures, and many more. Thanks to their partnership and our latest Series E Funding, our current valuation has reached $3.3 billion. We're just getting started—join us on our journey to make mental healthcare accessible to everyone, everywhere. The Senior Technical Program Manager II will lead cross-functional technical initiatives that are essential to delivering scalable, high-impact product outcomes. You'll work closely with product managers, engineers, designers, and cross-functional stakeholders to architect, plan, and execute complex technical programs. This role requires a strong systems mindset and the ability to navigate ambiguity while structuring execution across multiple teams and technical domains. This role demands both technical depth and program management rigor to bridge strategy with execution and deliver measurable business impact. Candidates located in New York City or San Francisco may work in-office at our headquarters up to three times per week. Key Responsibilities • Drive end-to-end technical program execution: Plan, manage, and deliver cross-functional initiatives across product, engineering, and partner teams, ensuring predictable and scalable outcomes., • Own engineering operations systems and tooling: Manage and optimize the tech stack supporting engineering productivity (e.g., Jira, Applause, internal DX tools), ensuring reliability, usability, and adoption., • Ensure senior leadership and stakeholder alignment and transparency: Drive communication across engineering, product, and business leaders, continuously integrating feedback to maximize program impact - up to executive leadership reporting and decision alignment., • Manage risks and dependencies: Proactively identify technical risks, operational inefficiencies, and cross-team blockers, and drive resolution or trade-offs., • Implement scalable processes: Establish frameworks for reporting, retrospectives, and continuous improvement that increase both delivery reliability and engineering productivity. What success looks like: • Technical programs are delivered on time and within scope, with clear milestones, owners, and measurable outcomes, • Engineering systems and tools are reliable, efficient, and widely adopted, improving visibility, reducing operational overhead, and enabling teams to move faster., • Engineering teams operate with greater efficiency, unblocked by operational issues and supported by improved developer experience., • Clear alignment to company strategy, with visibility into progress, risks, and technical trade-offs via consistent reporting., • Stakeholders trust you as a source of clarity, accountability, and operational excellence, enabling informed, fast decision-making., • Continuous improvement is embedded in culture, with tooling enhancements, automated workflows, and process refinements that drive long-term scalability., • 8+ years in technical program management and/or engineering operations within a high-performing technology org, ideally embedded in product and engineering., • Strong technical fluency: Understanding of SDLC, Agile methodologies, and experience with developer tools and workflows (e.g., Jira, Applause, CI/CD systems, DX platforms)., • Proven success in scaling engineering operations: Implementing and managing tech stacks, tooling, and operational frameworks that improve delivery velocity and engineering productivity., • Proficiency in program management and collaboration tools (e.g., Jira, Asana, Coda, Trello), with an eye toward evaluating and evolving tooling as needs change., • Exceptional communicator and collaborator, able to align executives, engineering, and cross-functional stakeholders around program goals and trade-offs., • Organized and execution-focused, with the ability to juggle competing priorities, urgent requests, and high-volume operational tasks., • Health, Dental, Vision benefits start on your first day at Spring. You and your dependents also receive access to One Medical accounts HSA and FSA plans are also available, with Spring contributing up to $1K for HSAs, depending on your plan type., • Employer sponsored 401(k) match of up to 2% for retirement planning, • A yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents., • We offer competitive paid time off policies including vacation, sick leave and company holidays., • At 6 months tenure with Spring, we offer parental leave of 18 weeks for birthing parents and 16 weeks for non-birthing parents., • Access to Noom, a weight management program—based in psychology, that's tailored to your unique needs and goals., • Access to fertility care support through Carrot, in addition to $4,000 reimbursement for related fertility expenses., • Access to Wellhub, which connects employees to the best options for fitness, mindfulness, nutrition, and sleep in one subscription, • Access to BrightHorizons, which provides sponsored child care, back-up care, and elder care, • Up to $1,000 Professional Development Reimbursement a year. Ready to do the most impactful work of your life? Learn more about our values, what it's like to work here, and how hypergrowth meets impact at Spring Health: Our Values Our privacy policy: Spring Health is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex, marital status, ancestry, disability, genetic information, veteran status, gender identity or expression, sexual orientation, pregnancy, or other applicable legally protected characteristic. We also consider qualified applicants regardless of criminal histories, consistent with applicable legal requirements. Spring Health is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans. If you have a disability or special need that requires accommodation, please let us know.

Job DescriptionOur mission: to eliminate every barrier to mental health. At Spring Health, we're on a mission to revolutionize mental healthcare by removing every barrier that prevents people from getting the help they need, when they need it. Our clinically validated technology, Precision Mental Healthcare, empowers us to deliver the right care at the right time—whether it's therapy, coaching, medication, or beyond—tailored to each individual's needs. We proudly partner with over 450 companies, from startups to multinational Fortune 500 corporations, as a leading provider of mental health service, providing care for 10 million people. Our clients include brands you use and know like Microsoft, Target, and Delta Airlines, all of whom trust us to deliver best-in-class outcomes for their employees globally. With our innovative platform, we've been able to generate a net positive ROI for employers and we are the only company in our category to earn external validation of net savings for customers. We have raised capital from prominent investors including Generation Investment, Kinnevik, Tiger Global, Northzone, RRE Ventures, and many more. Thanks to their partnership and our latest Series E Funding, our current valuation has reached $3.3 billion. We're just getting started—join us on our journey to make mental healthcare accessible to everyone, everywhere. Reporting to the Director of Global Business Operations, the Lead Global Program Manager will drive forward complex initiatives to expand and deepen our global capabilities, ensuring we can build the most comprehensive mental health solution for our members and customers. This remote role is part of the Global Operations team and plays a critical role in executing cross-functional programs that directly support company-wide strategic and financial objectives. For this role, we are only considering candidates based on the East Coast. Candidates must be able to work Eastern Time Zone hours and attend occasional in-person meetings in NYC. What you'll do: • Lead end-to-end program builds—from early scoping and roadmap creation to execution, delivery, and iteration—across high-impact global initiatives, • Serve as the central driver for programs that span functions including Product, Engineering, Marketing, Finance, and the Revenue organization, • Translate company goals into coordinated operational strategies and frameworks that scale, • Manage progress, surface risks, and implement mitigation strategies to ensure on-time and high-quality delivery, • Serve as a thought partner to executive stakeholders, building clear narratives and presentations for leadership forums, • Facilitate alignment across teams to ensure seamless integration of new processes and global capabilities, • High-impact programs delivered on time and aligned with broader company objectives, • Direct contribution to financial outcomes, including improved COGS and gross margin performance, • Measurable operational improvements tied to each program's specific goals, • Executive trust and cross-functional alignment around key initiatives, • 6+ years of experience in operations or program management, ideally in a fast-paced, cross-functional environment, • Proven ability to independently lead complex programs with multiple workstreams and stakeholders, • Strong executive presence, with experience presenting to and aligning senior leaders, • Excellent collaboration and communication skills; thrives in matrixed environments, • Analytical mindset with ability to translate data into insights and drive action, • Track record of building scalable solutions that align with financial and strategic goals, • Health, Dental, Vision benefits start on your first day at Spring. You and your dependents also receive access to One Medical accounts HSA and FSA plans are also available, with Spring contributing up to $1K for HSAs, depending on your plan type., • Employer sponsored 401(k) match of up to 2% for retirement planning, • A yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents., • We offer competitive paid time off policies including vacation, sick leave and company holidays., • At 6 months tenure with Spring, we offer parental leave of 18 weeks for birthing parents and 16 weeks for non-birthing parents., • Access to Noom, a weight management program—based in psychology, that's tailored to your unique needs and goals., • Access to fertility care support through Carrot, in addition to $4,000 reimbursement for related fertility expenses., • Access to Wellhub, which connects employees to the best options for fitness, mindfulness, nutrition, and sleep in one subscription, • Access to BrightHorizons, which provides sponsored child care, back-up care, and elder care, • Up to $1,000 Professional Development Reimbursement a year. Ready to do the most impactful work of your life? Learn more about our values, what it's like to work here, and how hypergrowth meets impact at Spring Health: Our Values Our privacy policy: Spring Health is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex, marital status, ancestry, disability, genetic information, veteran status, gender identity or expression, sexual orientation, pregnancy, or other applicable legally protected characteristic. We also consider qualified applicants regardless of criminal histories, consistent with applicable legal requirements. Spring Health is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans. If you have a disability or special need that requires accommodation, please let us know.

Job DescriptionSalary: $7,500 - $9,000/mo DOE AnswerLab is looking for contract UX Researchers based in NYC. Must be comfortable conducting in-person sessions. Who We Are AnswerLab is a UX research and experience strategy firm that partners with the worlds boldest brands to create experiences people love. We dont just deliver insightswe shape product direction, influence strategy, and accelerate innovation at companies like Amazon, American Express, Google, and Meta. As a team of experience strategists, we uncover the why behind user behavior and transform it into clarity, direction, and momentum for our clients. Whether advising on AI, accessibility, or emerging technologies, we help design solutions that drive measurable business impact and build better futures for users. What makes us successful is simple: the people who work here. Were a team of intelligent, curious, and collaborative professionals who care deeply about solving problems and making a difference. At AnswerLab, youre empowered to lead, grow, and have a real impactsupported by teammates who value thoughtful work, cross-functional collaboration, and yes, even a good laugh along the way. Who You Are You are passionate about research: you love to learn new methods, test out new tools and technologies, and think deeply about the human-centered issues we face as researchers. You also see yourself as a partner to stakeholders and clients, bringing them into the research experience and listening deeply to their needs as you conduct studies that address their business questions. Youre proactive, adaptable, and organized: youre ready to explore creative solutions to challenges as they arise, and you have the time management skills to keep everything moving forward. Ideal candidates have at least 4 years of hands-on experience leading research studies, with experience partnering with stakeholders or clients during the research process. We are open to candidates from a range of consulting and research backgrounds (e.g., UX research, market research, academia, public health, etc.). This role requires availability to attend in-person research sessions or client meetings at our NYC office or designated client sites. The qualified candidate will be responsible for: • Building trusted relationships with clients, including providing consultative guidance and proactively recommending/implementing solutions to drive the research process forward, • Leading UX research studies end-to-end, including:, • Consulting on research methodology or project scope, as appropriate, • Developing moderator guides, • Consulting with clients on the development of prototypes for testing, • Moderating remote and in-person (when safe) user experience research studies or conducting interviews in the field, • Analyzing the research findings, delivering insights that address the stated research questions, • Crafting recommendations in alignment with research findings for potential next steps in product development, • Developing presentations (written deliverables and/or slide decks) to communicate findings and recommendations, • Collaborating with clients to ensure the report meets their business needs, • Presenting to client teams, • Exploring creative solutions to research challenges, such as providing recommendations to improve internal processes or establish best practices with our clients, • Continuing to develop your research and consultative skills, leveraging these skills to create research experiences that our clients, participants, and colleagues love while delivering impactful results, • Keeping projects on schedule and within scope and budget The qualified candidate will have experience in and meet most of the criteria listed below: • 4+ years of hands-on experience conducting qualitative research, either in the UX space or a related research field., • Leading consulting engagements with clients/stakeholders -- either in research specifically or with a management consulting firm that uses analytical data to support conclusions, • Designing and writing discussion guides, screeners, test protocols, and final reports, • Using online/remote tools for conducting research (e.g., Zoom, WebEx, GoToMeeting, etc.), • Conducting presentations with senior-level business managers and executives, • Demonstrated ability to 1) work independently and drive towards deadlines, 2) produce high-quality deliverables for clients, and 3) think creatively and solve problems, • Ability to engage with business and research managers in Fortune 500 companies, • Excellent communication skills and the ability to facilitate discussions, • Ability to work in a fast-paced deadline-driven environment, manage competing priorities, and be an independent problem-solver, • Presentation skills, including building slide decks and presenting results and recommendations to clients, • Undergraduate and/or advanced degree preferably an educational background in Experimental Psychology, Cognitive Psychology, Human Factors, Human-Computer Interaction, or other related disciplines with a solid foundation in research-based design using qualitative methods In addition to expertly meeting the requirements outlined above, your success will be measured on our eight Core Values: AnswerLab's Core Values: • Build trust, • Provide amazing service, • Support and Encourage Inclusivity, • Jump in to help others, • Handle change with flexibility, • Innovate our products and processes, • Explore creative solutions to challenges, • Make AnswerLab a great place to work Physical Requirements: • Overtime may be required to meet project deadlines., • Sitting for extended periods., • Dexterity of hands and fingers to operate a computer keyboard, mouse, and other devices and objects. No staffing/recruiting agencies, please. We are interested in every qualified candidate who is eligible to work in the United States, however, we are not able to sponsor visas at this time. At AnswerLab, our mission is to create experiences people love. This means we strive to make our company a great place to work for people from all walks of life. Hiring people from a wide variety of backgrounds makes our company stronger and helps us achieve our mission. We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state or local protected class.

Job Description Summary: The Safe Horizon Clinical Consultation Program is made possible by a 3-year grant from the New York City Administration for Children’s Services. The primary function of the program is to provide the ACS Staten Island Field Office Child Protective Specialist (CPS) staff with expert clinical support in the areas of Mental Health, Interpersonal Violence, and Substance Use. Specifically, the Safe Horizon Clinical Partners affiliated with program provide direct support to individuals, families, and the CPS Team in the form of training, family engagement, assessments of family strengths and needs, service planning, connection to community resources, and services to address safety and other risks. The Training & Clinical Coaching Coordinator is responsible for designing, coordinating, and delivering professional development and training initiatives for the Clinical Support Program. This position plays a key role in building the capacity of Clinical Partners and ACS Child Protective Services (CPS) Teams to address the complex intersection of mental health, substance use, and intimate partner violence in the child welfare system. Working under the direction of the Senior Clinical Director, the Training & Clinical Coaching Coordinator ensures that all trainings are trauma-informed, culturally responsive, evidence-based, and aligned with ACS policy and Safe Horizon’s mission of supporting families through holistic and compassionate care. The Training & Clinical Coaching Coordinator for the ACS Clinical Support Program collaborates with the Senior Director Clinical Support Program and Serving the community of State Island, the position will: Responsibilities: · Collaborate with the CPS Team and the Director to identify the training needs of the Safe Horizon and CPS partners · Provide Tech support and coordination · Training Development & Delivery · Provide needed coaching and consulting to SI CPS team · Utilize Conx, Promis , CMS and other data tracking systems needed to support the clinical program · Partner with ACS leadership and Clinical Partners to identify borough-specific training needs and priorities informed by case reviews, field trends, and staff feedback. · Design, develop, and deliver in-person and virtual training for CPS teams, Clinical Partners, and community providers. · Coordinate with ACS management to integrate relevant policies, treatment philosophies, and evidence-based practices into training curricula. · Adapt and deliver ACS-developed training materials when required to advance citywide policy or practice initiatives. · Maintain a regularly updated training calendar shared across boroughs to maximize attendance and engagement. · Ensure that all training materials are accessible, standardized, and stored in shared systems for easy reference. · Program Coordination & Evaluation · Track training participation, completion, and feedback; prepare monthly and quarterly reports for internal and ACS review. · Collaborate with the Research and Evaluation team to evaluate the effectiveness of training content and delivery. · Identify gaps in practice knowledge and propose new training modules or refreshers as needed. · Maintain ongoing communication with Clinical Partners to ensure cross-disciplinary learning (mental health, IPV, and substance use). · Serve as liaison between Safe Horizon’s Training and Learning Department and ACS Workforce Institute. · Coordinate guest speakers, facilitators, and cross-agency training collaborations. · Represent Safe Horizon at professional meetings, learning collaboratives, and citywide training events. · Will hold a race equity lens while developing training materials · Provide engaging, interactive training that incorporates the principles of adult learning · Partner with CPS, the Project Director, and the Safe Horizon Research & Evaluation team to evaluate the efficacy of and satisfaction with training · Will attend case conferences and other meetings as a way to assess the learning needs of the CPS and Safe Horizon Partners • Perform other related duties as assigned Qualifications: Education: Master’s degree in Social Work, Psychology, Public Health, Education, or a related field. Experience: Minimum five (3) years of experience designing or delivering training within human services, child welfare, or clinical settings. Strong understanding of trauma-informed care. Prior experience working with ACS or similar government agencies preferred. Knowledge and Skills: · Understanding of child development and of curriculum development for multi-age groups · Knowledge and sensitivity to domestic violence and/or child abuse, and/or neglect, and/or sexual abuse · Experience developing and providing training · Ability to work cooperatively as a team member · Good oral and written communication skills · Knowledge of Motivational Interviewing · Knowledge of Microsoft Word, Excel, Internet, and Power Point · Strong organization skills Safe Horizon is committed to providing a reasonable accommodation to ensure individuals with disabilities can meet any physical demand requirement(s) of the position, or otherwise perform the corresponding task(s), where possible. If you require a reasonable accommodation, including to participate in the job application or interview process, please contact your Human Resources Recruiter. ADA/EEO/OSHA Statement: Safe Horizon is committed to the principles of equal employment opportunity and compliance with all Federal, State, and Local laws concerning employment discrimination, harassment and retaliation including the Americans with Disabilities Act. Safe Horizon ensures equal opportunity to all employees and applicants regardless of race, color, age, gender, sexual orientation, sexual and other reproductive health decisions, religion, marital status, national origin or ancestry, citizenship, lawful immigrant status, physical, mental, and medical disability, veteran status or liability for service in the United States Armed Forces. We are dedicated to providing an inclusive and welcoming environment for all members of our staff and clients. If hired, I agree to abide by all of Safe Horizon’s rules and regulations, and understand that, if employed, my employment may be terminated with or without cause, and with or without notice, at any time, at the option of either the company or me. I further understand that no representation, whether oral or written by any representative or agent of the organization, at any time, constitutes a contract of employment. AmeriCorps, Peace Corps and other national service alumni are encouraged to apply. Technology Statement: Applicants may be responsible for providing the equipment and tools they need to work remotely as required, such as access to a computer, internet service, and phone service. Safe Horizon will discuss potential solutions with candidates and may assist where needed and agreed to in advance. Please follow this link to view complete EEO Law and complaint filing information: Know Your Rights: Workplace discrimination is illegal. Hiring Range: $54,000 - $65,000 Full-time Hours: 35 Hours per week Full-time Benefits: Vacation Time, Paid Sick Time, Holidays, Medical, Dental, Vision, 403(b) Retirement Plan, Company Life Insurance, Medical/Dependent Care Flexible Spending Accounts, Tuition Assistance Program, Commuter Benefits Program, Gym Reimbursement, Parental Leave, Employee Learning Center

Job DescriptionOur mission: to eliminate every barrier to mental health. At Spring Health, we're on a mission to revolutionize mental healthcare by removing every barrier that prevents people from getting the help they need, when they need it. Our clinically validated technology, Precision Mental Healthcare, empowers us to deliver the right care at the right time—whether it's therapy, coaching, medication, or beyond—tailored to each individual's needs. We proudly partner with over 450 companies, from startups to multinational Fortune 500 corporations, as a leading provider of mental health service, providing care for 10 million people. Our clients include brands you use and know like Microsoft, Target, and Delta Airlines, all of whom trust us to deliver best-in-class outcomes for their employees globally. With our innovative platform, we've been able to generate a net positive ROI for employers and we are the only company in our category to earn external validation of net savings for customers. We have raised capital from prominent investors including Generation Investment, Kinnevik, Tiger Global, Northzone, RRE Ventures, and many more. Thanks to their partnership and our latest Series E Funding, our current valuation has reached $3.3 billion. We're just getting started—join us on our journey to make mental healthcare accessible to everyone, everywhere. Spring Health is looking for a Member Engagement Strategy Manager to join our fast-growing Member Marketing team at Spring Health. In this role, you will be responsible for unlocking access, activation, and utilization amongst our most strategic customers by bringing a consultative, data-driven, and highly personalized approach to our member marketing strategy. You will serve as the strategic marketing voice for key enterprise accounts, developing and implementing marketing strategies that directly support member engagement and revenue goals. You will partner closely with Strategic Account Managers, Lifecycle Marketing, Finance, and other cross-functional stakeholders to deliver tailored population-level strategies that scale effectively across our portfolio. The ideal candidate thrives in a fast-paced, outcomes-oriented environment and has a passion for connecting people to mental health care through thoughtful, effective marketing. This is a full-time, New York–based position reporting to the Director, Member Engagement Strategy with an expectation of three days per week in the office. What you'll do: • Partner with Strategic Account Managers and other stakeholders to co-own member marketing outcomes for Spring Health's most high-impact customers., • Develop and deliver personalized, data-informed member marketing playbooks that reflect each customer's unique population needs, benefits ecosystem, and business goals., • Translate complex engagement data into clear, actionable insights for customers, helping them understand what's working, where improvements are needed, and why specific tactics will drive results., • Lead implementation marketing strategy for strategic customer launches—ensuring timely, effective go-to-market execution and driving early enrollment and activation., • Build strategic remediation plans for customers falling short of enrollment or utilization targets; identify root causes and define tactical solutions to get back on track., • Work closely with Member Engagement Strategy, Lifecycle Marketing and Go To Market Operations to deliver personalized strategies at scale., • Operate as an owner accountable for the execution of member engagement tactics across your owned customer book of business., • Act as a trusted marketing advisor to customers, educating them on best practices and advocating for strategies that align to shared success metrics., • Track, report, present, and program manage performance metrics with clarity and consistency, reinforcing the value of Spring Health's marketing approach to both internal and external stakeholders., • Strategic customers meet or exceed member enrollment, activation, and utilization targets within the first 6 months post-launch., • You consistently deliver curated marketing strategies that align with each customer's goals and population needs, and are recognized by stakeholders for driving measurable impact., • Scalable processes and playbooks are developed and adopted across Member Engagement Strategy team., • Cross-functional teams, including Strategic Account Managers and Customer Success, view you as a trusted partner and advisor., • Proactive identification and resolution of performance gaps leads to successful remediation of at-risk accounts., • 6+ years of experience in B2B2C or customer marketing, ideally in healthcare, benefits, or a mission-driven, high-growth environment., • Proven success creating and executing marketing strategies that drive measurable outcomes (e.g. activation, engagement, revenue) for large enterprise accounts., • Strong storytelling and communication skills; ability to present data-driven insights in a compelling, customer-centric way., • Deep empathy for customer and member needs, with a track record of developing nuanced, tailored strategies that consider complex population dynamics., • Highly collaborative and comfortable working cross-functionally with account teams, marketers, and product leaders., • Self-starter with a strong sense of ownership, attention to detail, and ability to navigate ambiguity., • Passionate about mental health and driven by mission-oriented work., • Health, Dental, Vision benefits start on your first day at Spring. You and your dependents also receive access to One Medical accounts HSA and FSA plans are also available, with Spring contributing up to $1K for HSAs, depending on your plan type., • Employer sponsored 401(k) match of up to 2% for retirement planning, • A yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents., • We offer competitive paid time off policies including vacation, sick leave and company holidays., • At 6 months tenure with Spring, we offer parental leave of 18 weeks for birthing parents and 16 weeks for non-birthing parents., • Access to Noom, a weight management program—based in psychology, that's tailored to your unique needs and goals., • Access to fertility care support through Carrot, in addition to $4,000 reimbursement for related fertility expenses., • Access to Wellhub, which connects employees to the best options for fitness, mindfulness, nutrition, and sleep in one subscription, • Access to BrightHorizons, which provides sponsored child care, back-up care, and elder care, • Up to $1,000 Professional Development Reimbursement a year. Ready to do the most impactful work of your life? Learn more about our values, what it's like to work here, and how hypergrowth meets impact at Spring Health: Our Values Our privacy policy: Spring Health is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex, marital status, ancestry, disability, genetic information, veteran status, gender identity or expression, sexual orientation, pregnancy, or other applicable legally protected characteristic. We also consider qualified applicants regardless of criminal histories, consistent with applicable legal requirements. Spring Health is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans. If you have a disability or special need that requires accommodation, please let us know.

Job Description Title: Project Manager - Program: The Health and Healing Collaborative: Reaching & Treating New Yorkers with Serious Mental Illness Location: Bronx, NY (Remote, but will need to travel to office periodically. Must be local to area). Hours: 24/ hour week (Days and Weeks will be determined with Project Director) Type: Contract, 1 Year Pay: $52,500/annually Reporting to: Project Director We are seeking a part-time Project Manager (PM) to provide project management for a program focused on providing culturally appropriate and integrated mental health services to communities in Bronx, NY. The program will seek to deploy a resource center to community host clinics, develop tailored education and resources specific to New York clinicians, develop and nurture a learning community of clinicians caring for those with serious mental health, develop tailored outreach plans to drive usage, and host community conversations and trainings. Primary responsibilities will include management of operational aspects of the programs which include data tracking, performing evaluation and research, grant administration and management, direct delivery of training and facilitation of community conversations. DUTIES & RESPONSIBILITIES • In close collaboration with the PD, lead the coordination and technical deployment of the SMI Resource Center and all tailored resources across host clinics., • Manage the delivery of tailored educational content for New York clinicians and for patients and families., • Establish, facilitate, and track the engagement of a clinician learning community to promote knowledge sharing and resource utilization., • Track and report on key outcomes, including the number of clinicians trained by clinic and topic, and the number and type of resources accessed., • In close collaboration with the PD, manage the placement and tracking for Community Fellows and Ambassadors embedded in host clinics., • Work in close collaboration with technical assistance partner to implement the Navigator program, which includes the recruitment, training, and supervision of one bi-lingual Mental Health Care Navigator and six (6) bi-lingual Peer Navigators across the three (3) Bronx-based congregations., • Support the distribution and delivery of the Notice. Talk. Act (N.T.A.) for Faith Communities training curricula., • Plan, organize, and track the execution of community events to raise mental health awareness., • Maintain a strong working relationship with key coalition partners to ensure the referral network is culturally responsive and effective., • Track and report on the number of referrals generated from the faith-based network to the host clinics., • In close collaboration with the PD, ensure grant compliance, reporting, and actively tracking grant metrics and KPIs., • Support evaluation tasks, including data tracking, assessments, and analysis of findings., • Fluent in English & Spanish, • Bachelor’s degree in public health, public policy, psychology, social work, or a related field., • Minimum of three (3) years of program management and evaluation experience, with preferred experience managing grant funded programs., • Strong understanding of the needs of vulnerable populations with SMI, integrated care models, and culturally competent care., • Demonstrated proficiency in data management, problem-solving, utilizing a Learning Management System (LMS), and summarizing program metrics in written and graphical form., • Demonstrated success in fostering strong, effective working relationships with diverse stakeholders (clinicians, faith leaders, and academic partners)., • Masters Degree Benefits not offered for part-time employees Level One Personnel is an equal opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or other status protected by law. Company DescriptionLevel One Personnel combines state-of-the-art staffing expertise and technology with personalized service to our clients. Level One Personnel services range from traditional temporary placement to partnering with companies to help them plan their long-term contingent workforce needs. As a small agency, we are able to focus our attention on our client’s specific needs and provide the absolute best candidates and customer service available in the industry. Level One Personnel aggressively recruits, screens and tests applicants to ensure that only qualified candidates are provided to our clients. We pride ourselves on establishing on-going relationships with our candidates and our clients, allowing us to find the best fit for long-term career satisfaction. By matching the right person with the right job, Level One ensures a win-win situation for business clients and employees.Level One Personnel combines state-of-the-art staffing expertise and technology with personalized service to our clients. Level One Personnel services range from traditional temporary placement to partnering with companies to help them plan their long-term contingent workforce needs. As a small agency, we are able to focus our attention on our client’s specific needs and provide the absolute best candidates and customer service available in the industry.\r\n\r\nLevel One Personnel aggressively recruits, screens and tests applicants to ensure that only qualified candidates are provided to our clients. We pride ourselves on establishing on-going relationships with our candidates and our clients, allowing us to find the best fit for long-term career satisfaction. By matching the right person with the right job, Level One ensures a win-win situation for business clients and employees.

Job DescriptionOur mission: to eliminate every barrier to mental health. At Spring Health, we're on a mission to revolutionize mental healthcare by removing every barrier that prevents people from getting the help they need, when they need it. Our clinically validated technology, Precision Mental Healthcare, empowers us to deliver the right care at the right time—whether it's therapy, coaching, medication, or beyond—tailored to each individual's needs. We proudly partner with over 450 companies, from startups to multinational Fortune 500 corporations, as a leading provider of mental health service, providing care for 10 million people. Our clients include brands you use and know like Microsoft, Target, and Delta Airlines, all of whom trust us to deliver best-in-class outcomes for their employees globally. With our innovative platform, we've been able to generate a net positive ROI for employers and we are the only company in our category to earn external validation of net savings for customers. We have raised capital from prominent investors including Generation Investment, Kinnevik, Tiger Global, Northzone, RRE Ventures, and many more. Thanks to their partnership and our latest Series E Funding, our current valuation has reached $3.3 billion. We're just getting started—join us on our journey to make mental healthcare accessible to everyone, everywhere. As a full-time mental health provider for Spring Health, you will focus on care delivery of Spring Health's member network. Help Us Build the Future of Mental Health Care We're looking for mission-driven, full-time mental health providers who want to be part of a collaborative, forward-thinking team that's reshaping how mental health care is delivered. This is your chance to practice at the top of your license, with the support, tools, and flexibility you deserve.What Makes This Role Different? • Less Admin, More Impact- Spend your valuable time where it is needed most, your clients. Our best-in-class technology and data insights allow you to focus on care, not busywork., • Dedicated Support- No more dealing with insurance, billing, or scheduling headaches. We have a team for that, so you can do what you love., • Your Voice Truly Matters- Be part of something bigger. Our full-time providers participate in focus groups, pilot programs, and beta testing that directly shape the very tools and resources you and your clients use every day., • Provide mental health counseling sessions, including clinical risk assessments, • Respond to critical incidents and clinical crises as appropriate, • Complete required internal training, assignments and attend Spring Health Clinical Team meetings, • Follow Spring Health policies and maintain all confidentiality, compliance, and ethical standards, • Become familiar with, and utilize, data-driven decision making and measurement-based care, • Maintain a consistent caseload, supporting member access and continuity of care., • Complete all clinical notes within required time to support timely documentation and care coordination., • Earn high satisfaction scores from members through trust-building, effective communication, and strong therapeutic alliance., • Adhere to clinical best practices, including ethical standards, risk protocols, and measurement-based care., • Meet or exceed quality benchmarks for timely responses to critical incidents and participation in required clinical training., • Support continuity of care by maintaining a predictable schedule and minimizing disruptions to member sessions., • Engage in platform testing, pilot workflows, and process improvement feedback when requested., • An unrestricted license to practice psychotherapy (Psychologist, LCSW, LMFT, LPC, LMHC, etc.). We are not able to accept applications from anyone requiring licensed supervision., • The ability to work a full 40 hour work week., • comfortability with technology and are Telehealth competent., • An eagerness to maintain a caseload of up to 30 sessions per week., • Training and experience in evidence-based modalities of care such as CBT, DBT, EMDR, ACT, CPT., • Comfort with providing safety planning and intervention during situations where a client might present with higher risks., • Commitment to quality clinical care and want to expand your capabilities and increase your effectiveness by being informed of client progress or challenges., • You like working independently but would also enjoy having the support of a team and opportunities for connections and collaboration with other providers and our master's level clinical care navigators., • 3+ years of post-licensed experience., • Willingness to be cross-licensed in other states; sponsored by Spring Health., • Open to treating populations beyond adults such as children, adolescents, couples, or families. Salary information The target base salary for this role is $64,000–$70,000, depending on location. In addition to a competitive total rewards package, including full benefits, the role includes opportunities for bonuses.Total compensation typically ranges from $76,000–$82,000 for clinicians maintaining a full caseload, with the potential to exceed this range for those who take on additional sessions. Individual pay may vary from the target range and is determined by a number of factors including experience, location, internal pay equity, and other relevant business considerations. We review all employee pay and compensation programs annually at minimum to ensure competitive and fair pay. Why you'll like working at Spring Health • You get to learn and grow at an extremely accelerated pace, • You get to make a transformational impact for the company, mental health, and for real human lives — and you will see that impact quickly, • You get to be part of a winning team that opens doors in the future, • You will receive continuous feedback to push you to become the most thriving team member and performer you can be Benefits provided by Spring Health: Note: We have even more benefits than listed here and below, your recruiter will provide more in-depth information as you continue in the interview process. Benefits are subject to individual plan requirements and eligibility criteria. • Health, Dental, Vision benefits start on your first day at Spring. You and your dependents also receive access to One Medical accounts HSA and FSA plans are also available, with Spring contributing up to $1K for HSAs, depending on your plan type., • Employer sponsored 401(k) match of up to 2% for retirement planning, • A yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents., • We offer competitive paid time off policies including vacation, sick leave and company holidays., • At 6 months tenure with Spring, we offer parental leave of 18 weeks for birthing parents and 16 weeks for non-birthing parents., • Access to Noom, a weight management program—based in psychology, that's tailored to your unique needs and goals., • Access to fertility care support through Carrot, in addition to $4,000 reimbursement for related fertility expenses., • Access to Wellhub, which connects employees to the best options for fitness, mindfulness, nutrition, and sleep in one subscription, • Access to BrightHorizons, which provides sponsored child care, back-up care, and elder care, • Up to $1,000 Professional Development Reimbursement a year., • Malpractice liability insurance policy, • Covering all employment taxes, which would otherwise be paid by contract (1099) providers, • Licensure renewal reimbursement—up to 5 state licenses, • Opportunity for cross-licensure sponsorship and support, if eligible Ready to do the most impactful work of your life? Learn more about our values, what it's like to work here, and how hypergrowth meets impact at Spring Health: Our Values Our privacy policy: Spring Health is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex, marital status, ancestry, disability, genetic information, veteran status, gender identity or expression, sexual orientation, pregnancy, or other applicable legally protected characteristic. We also consider qualified applicants regardless of criminal histories, consistent with applicable legal requirements. Spring Health is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans. If you have a disability or special need that requires accommodation, please let us know.

Job DescriptionOur mission: to eliminate every barrier to mental health. At Spring Health, we're on a mission to revolutionize mental healthcare by removing every barrier that prevents people from getting the help they need, when they need it. Our clinically validated technology, Precision Mental Healthcare, empowers us to deliver the right care at the right time—whether it's therapy, coaching, medication, or beyond—tailored to each individual's needs. We proudly partner with over 450 companies, from startups to multinational Fortune 500 corporations, as a leading provider of mental health service, providing care for 10 million people. Our clients include brands you use and know like Microsoft, Target, and Delta Airlines, all of whom trust us to deliver best-in-class outcomes for their employees globally. With our innovative platform, we've been able to generate a net positive ROI for employers and we are the only company in our category to earn external validation of net savings for customers. We have raised capital from prominent investors including Generation Investment, Kinnevik, Tiger Global, Northzone, RRE Ventures, and many more. Thanks to their partnership and our latest Series E Funding, our current valuation has reached $3.3 billion. We're just getting started—join us on our journey to make mental healthcare accessible to everyone, everywhere. The Manager, Technical Implementation reporting to the Director, Implementation, will be responsible for the functional and strategic leadership of a team of Technical Implementation Managers. This role will cross lines of business supporting our direct, resold, and payer customers. Technical Implementation plays a key role in ensuring our new and existing customers have accurate and consistent data integrations. This role has continuous opportunities to work cross-functionally with other leaders and provide delightful customer solutions. The ideal candidate thrives in a fast-paced environment making key strategic decisions while also not being afraid to roll up their sleeves and dive into the details. We are an award-winning, passionate, and mission-driven team with the support of leaders in psychiatry, and backed by prominent VCs including Rethink, Work-Bench, RRE, and General Catalyst. What you'll be doing: Day-to-Day Operations & Support • Owning the setup and maintenance of our Customers' data and authentication integrations as well as all internal service account configurations., • Leading and coaching a team of Technical Implementation Managers by setting clear and achievable KPIs, providing constructive feedback, and carrying forward our high-performing, inclusive, and fun team culture., • Serving as a leader and advocate for the development of your team and your team's processes and resources., • Serving as a point of escalation for our Customers, team, and cross-functional partners to resolve issues promptly and maintain strong relationships., • Leading and supporting cross-functional collaboration efforts to ensure alignment across all internal and external stakeholders., • Serving as a thought leader within the organization for how best streamline configurations and data integrations for our Customers., • Driving continuous improvement of our delivery processes to improve efficiency, scalability, quality, and outcomes., • Partnering closely with Eligibility and Data Platform pod leaders to continuously improve workstreams and customer feedback loops, ensuring efficient eligibility file ingestion, timely system updates, and seamless integration across platforms., • Collaborating cross functionally with Sales, Customer Success, and Operations to define and maintain alignment on strategy and delivery on priority initiatives., • Quality Launches | On-time platform configurations & error-free quality assurance, • Timely Issue Resolution | Achieve the lowest possible mean time to resolution for customer data and eligibility issues through proactive monitoring, root-cause analysis, customer escalation pathways, and cross-functional coordination, • Customer Satisfaction | Consistently high customer implementation satisfaction scores, • Top of License | Ensuring team and cross-functional partners are prioritizing work that matches domain and expertise, • Bachelor's degree or higher, • 5+ years of solutions engineering, technical account management, implementation, and/or technical operations, • 3+ years of people management with a proven track record of team retention and growth, • Strong technical knowledge, including: SQL, HRIS APIs, SFTP, ETL, SSO, Data Warehouse, • Strong agile project management experience, • Ability to manage escalations and coach teams through complex client challenges, • Ability to thrive in a fast-paced and high-pressure environment, • Experience creating cross-functional PRDs, SOPs, or Playbooks, • Prior experience with tools such as: Snowflake, AWS, Smartsheet, Salesforce, Looker, Hex, • lattHigh integrity, organizational skills, attention to detail, humility, resourcefulness, ambition, professionalism, and a proactive approach, • A deep passion to transform the U.S. healthcare system, especially mental health., • Health, Dental, Vision benefits start on your first day at Spring. You and your dependents also receive access to One Medical accounts HSA and FSA plans are also available, with Spring contributing up to $1K for HSAs, depending on your plan type., • Employer sponsored 401(k) match of up to 2% for retirement planning, • A yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents., • We offer competitive paid time off policies including vacation, sick leave and company holidays., • At 6 months tenure with Spring, we offer parental leave of 18 weeks for birthing parents and 16 weeks for non-birthing parents., • Access to Noom, a weight management program—based in psychology, that's tailored to your unique needs and goals., • Access to fertility care support through Carrot, in addition to $4,000 reimbursement for related fertility expenses., • Access to Wellhub, which connects employees to the best options for fitness, mindfulness, nutrition, and sleep in one subscription, • Access to BrightHorizons, which provides sponsored child care, back-up care, and elder care, • Up to $1,000 Professional Development Reimbursement a year. Ready to do the most impactful work of your life? Learn more about our values, what it's like to work here, and how hypergrowth meets impact at Spring Health: Our Values Our privacy policy: Spring Health is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex, marital status, ancestry, disability, genetic information, veteran status, gender identity or expression, sexual orientation, pregnancy, or other applicable legally protected characteristic. We also consider qualified applicants regardless of criminal histories, consistent with applicable legal requirements. Spring Health is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans. If you have a disability or special need that requires accommodation, please let us know.

Job Description ABOUT US New York Edge is New York’s leading provider of after-school programs; as such we are considered an essential service to families throughout all the five boroughs. The mission of New York Edge is to help bridge the opportunity gap among underserved students by providing programs designed to improve academic performance, health and wellness, self-confidence, character and attitudes for success in life. Summary: The Program Manager has overall responsibility for the operation and success of 6 - 8 comprehensive after-school programs based in a K-12 school within the five boroughs. The Program Manager will be responsible for contract compliance, curriculum development, training, implementation of enrichment activities and theme based projects, recruitment of staff, scheduling of activities, daily supervision of Program Directors, record keeping and reporting and assist with the planning and organizing of special events and monitor budgeting. The Program Manager is the primary liaison between New York Edge and school principals, between Program Director and New York Edge staff, between Program Director and funding source. New York Edge Program Manager must embrace positive child and youth development principles and practices. These include building on youth strengths rather than focusing on youth deficits; setting and maintaining high expectations; understanding the centrality of and fostering positive relationships with peers and adults; providing age-appropriate and challenging programming; engaging participants as partners, not just as consumers of services; promoting positive identity formation and helping young people to fully develop their potential. The Program Manager respects and values the cultures and traditions of participants, their families and their communities, and treats all participants and staff equally, irrespective of race, religion, sex, gender identity, national origin, age or disability. New York Edge Program Manager must appreciate the range of abilities and diverse needs of children and youth in our programs. Our programs typically run from 3-6pm during the week and we often have opportunities throughout the 5 boroughs. Essential Job Functions: * Train Program Director in areas of recruitment, scheduling, staffing, program design, and Sports & Arts philosophy. * Provide crisis management. * Negotiate with Principals on issues of space, staffing, activities, etc. * Liaison with Funders. * Speak to parents about incidents and general concerns. * Program Development & Evaluation. * Conduct periodic site visits and provide feedback to Program Directors. * Deliver specific qualitative assessments of all aspects of the programs. * Attend weekly meetings with Directors, other Program Managers, Office Personnel, Department Directors, Finance, Human Resources, Compliance, Data, Development and Communications. * Assist Program Directors with program design. * Conduct Program evaluations. * Meet with Program Directors to establish quarterly goals and review overall program performance Assess and evaluate program quality through site visits and discussions with Program Directors and school administrators (provide diplomatic and constructive criticism as well as encouragement and praise). * Assist site coordinators in the development of age and site appropriate curricula. * Facilitate resources and service allocation such as; access to snack, security and fingerprinting, etc.). * Build collaboration between key after-school stakeholders, especially site coordinators, principals, to support the institutionalization of after-school programs. * Encourage and support Program Directors and line staff in their professional development (identify problem areas and potential weaknesses) to build the field of after-school staff and improve program operations, offerings and atmosphere. * Assist Program Directors in the development of needs assessment within their school communities and monitor the implementation of strategies to address those needs. * Administrative Supervision. * Work closely with Program Directors, school principals and other key stakeholders to ensure RoP is met. * Ensures all programs within the portfolio are compliant with DYCD, DOE and DOHMH regulations, timelines and are staying abreast of all local, state and federal pandemic management conditions and requirements. Grants Management * This position is required to travel to multiple locations within NYC in order to meet and ensure New York Edge programs are meeting contractual obligations. * Enforce New York Edge policies to ensure compliance with grant agreements and regulations mandated by after-school partners, e.g., DOE, DYCD, OCFS, DOH and other funding sources. * Monitor attendance reports and follow-up on individual site issues related to attendance, enrollment and contract compliance issues. * Oversee fiscal management of programs, including analysis and completion of budgets, approval on expense reports and approving and issuing reimbursement to programs. * Develop fiscal strategies with the accounting department. * Review, edit and approve quarterly reports for submission. * Follow-up on communications that miss their destinations. * Write annual program appraisals to program directors of Champions Clubs. * Develop networks amongst Program Directors and other Program Directors who are struggling with similar issues at the site level. * Ensure each site maintains program files and other required documentations (DOH compliance). * Maintain comprehensive files for legal, correspondence, financial and grant compliance purposes. * Participate in the grant review process for new after-school programs. * Serve as an external communication resource for New York Edge regarding issues of program quality, funding, training, research, and on-going partnerships and initiatives (e.g., relations with potential funders, policy makers from other cities, etc.). * Serve as a knowledge-base about New York Edge programs by providing qualitative and anecdotal data to shape New York Edge policies as well as the growing field of after-school programming. * Advocate for Program Directors through New York Edge leadership and assist New York Edge in understanding site-based experiences. * Recommend programs for new New York Edge initiatives, promising practices, and research. Knowledge: * DOE/Public School System * NYC, NY State and Federal funding sources for after-school programs * Curriculum design and implementation * Program Evaluation and assessment * Various organizations/networks involved in after-school programming issues * Community development * Fiscal planning * Knowledge of planning and executing online/virtual/ remote learning models Required Skills: * Passion for New York Edge mission and youth development * Reliable, organized and punctual * Must be able to switch to at home/remote work should the need arise * Knowledge of effective sports, arts, and academic programming * Expert understanding of New York City and New York State education requirements in an urban setting * Strong leader and team-builder * Ability to resolve conflicts and negotiate solutions * Ability to establish and maintain effective working relationships with School Leadership and Program Directors * Excellent communication (oral and written) and interpersonal skills with proven ability to interact with a diverse range of individuals both in person and over the phone, applying tact and discretion as situations demand. * Must have excellent organizational, time management and follow-up skills * Must be able to clearly articulate outcome requirements and provide the necessary and appropriate resources and support for Program Directors to successfully deliver on objectives * Responsible and professional conduct that serves as role model to staff and youth * Exhibits strong character traits and exercises patience and creativity while seeking win-win scenarios * Ability to set priorities and meet deadlines * Must demonstrate ability to manage multiple priorities simultaneously * Proficiency in Microsoft Excel, Outlook, and Word Qualifications: * Bachelor’s degree required with preference in Education, Psychology, or Social Work * At least 18.0 credit hours from an accredited college or university in the field of Education * Prior work experience in urban education, including supervisory experience * Teaching and afterschool management experience preferred * All Program Directors are required to complete a mandatory 15-hour OCFS Health and Safety Classroom course within three (3) months of employment to maintain Department of Health and Mental Hygiene compliance at site.