Manager of Operations
10 days ago
Paterson
Job DescriptionSalary: 66,560 Position Summary The Director of Operations is a full-time, salaried leadership position responsible for overseeing Black Lives Matter Patersons operational, staffing, and outreach responsibilities as a procurement contract awardee under the Paterson Community-Based Crisis Response Team (CBCRT) project led by Reimagining Justice Inc./Paterson Healing Collective (RJI/PHC). This role ensures BLM Patersons harm-reduction and community-based crisis response functions are implemented effectively, in compliance with project agreements, and in close coordination with RJI/PHCs behavioral health and mental health response teams. The Director of Operations plays a central role in planning, pilot implementation, staff supervision, training coordination, and documentation for the crisis response initiative. Essential Duties & Responsibilities 1. Program Operations & Implementation • Lead day-to-day operations for BLM Paterson related to the CBCRT project., • Ensure BLM Paterson meets all deliverables, timelines, and obligations outlined in the procurement contract with RJI/PHC., • Develop and manage internal workflows to support crisis response readiness and pilot implementation., • Support planning-phase activities and pilot launch milestones. 2. Harm Reduction & Community-Based Crisis Response • Lead BLM Patersons harm-reduction and community-based response strategies within the crisis response model., • Ensure outreach and crisis response practices align with:, • Non-carceral principles, • Trauma-informed approaches, • Community trust-building frameworks, • Coordinate harm-reductionled responses in accordance with agreed-upon call typologies and response protocols. 3. Cross-Organizational Coordination • Serve as BLM Patersons primary operational liaison to RJI/PHC for the CBCRT project., • Participate in joint planning meetings with RJI/PHC and project partners., • Collaborate with RJI/PHC to co-develop:, • Crisis response workflows and procedures, • Clear role delineation between harm reduction and behavioral health teams, • Call categorization (BLM-led, RJI-led, joint response), • Referral and escalation pathways 4. Staff Supervision & Management • Supervise and support BLM Paterson outreach staff assigned to the CBCRT project., • Conduct regular check-ins, performance monitoring, and coaching., • Ensure staff understand roles, boundaries, and safety protocols during crisis response., • Promote staff wellness, accountability, and professional development. 5. Training & Workforce Development • Coordinate BLM Paterson staff participation in required trainings, including:, • Crisis de-escalation, • Safety and scene management, • Joint trainings with behavioral and mental health teams, • Support cross-training to strengthen interdisciplinary collaboration., • Identify training gaps and work with leadership to address capacity needs. 6. Documentation, Data & Compliance • Ensure accurate and timely completion of all required documentation., • Oversee use of shared documentation and reporting tools developed for the CBCRT project., • Maintain compliance with:, • Grant and procurement requirements, • Confidentiality and HIPAA standards, • Data-sharing and communication protocols, • Support preparation and submission of required reports to RJI/PHC. 7. Pilot Monitoring & Continuous Improvement • Monitor pilot implementation and identify operational challenges or risks., • Elevate issues to BLM Paterson leadership and RJI/PHC in a timely manner., • Participate in continuous improvement efforts based on pilot learnings and community feedback. Authority & Boundaries • Supervises BLM Paterson staff only., • Does not supervise RJI/PH, • Does not provide clinical, behavioral health, or mental health services., • External communications related to the project must follow approved communication protocols. Required Qualifications • Bachelors degree or equivalent lived and professional experience., • Minimum of 35 years of experience in operations, community outreach, harm reduction, or crisis response., • Demonstrated supervisory and leadership experience., • Strong understanding of trauma-informed and non-carceral approaches., • Excellent organizational, communication, and documentation skills. Preferred Qualifications • Experience managing grant-funded or publicly funded programs., • Familiarity with crisis intervention or public-health approaches to safety., • Experience working in Paterson or similar communities., • Experience collaborating with behavioral health or mental health partners. Work Environment & Schedule • Full-time, salaried position., • Combination of office-based, community-based, and meeting-based work., • Flexible schedule to support planning, training, and crisis response needs. Compensation & Benefits • Salary commensurate with experience and funding availability., • Benefits package per BLM Paterson policies.