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  • Case Manager
    Case Manager
    6 days ago
    $23.55–$25 hourly
    Full-time
    Brooklyn, New York

    SCOPE OF ROLE: The Case Manager provides and coordinates client services. II. ESSENTIAL DUTIES & RESPONSIBILITIES: • Conduct intake process with new clients within 24 hours of admission; includes but is not limited to explanation of resident rights and responsibilities, and grievance procedures • Conduct psychosocial, vocational/educational, and housing assessments and documentation of same • Provide accurate, complete, and timely documentation of the provision of supportive social services and client progression/regression toward the goals of securing permanent affordable housing • Prepare housing applications and assist clients with the housing application/interview process., • Monitor and assess client progression/regression in behavior and/or appearance, • Facilitate group and individual counseling, workshops, psych education, and recreational activities, • Conduct room/dorm visits/inspections to assess client personal hygiene, room cleanliness, and overall, ADL skills • Provide comprehensive case management services to an assigned caseload, • Develop initial service plans and conduct service plan reviews as needed for an assigned caseload, • Provide referrals for in-house and community-based medical, mental health, and supportive social services to assigned caseload as appropriate • Ensure that clients attend meals and maintain appropriate nutritional intake, • Provide crisis intervention and address all emergency situations as appropriate, • Assist in building evacuation during fire drills and building emergencies, • Monitor client medication compliance and collaborate with nursing staff monitor compliance, • Refer clients to appropriate community resources as needed, • Maintain CPR/First Aid Certification, • Maintain up to date, accurate, complete, and timely client chart documentation in compliance with DHS, OTDA, other Funder and SUS standards • Facilitate discharge/transfer process and documentation of same JOB DESCRIPTION • Attend staff meetings, case conferences, group supervision, training, and escort clients on housing interviews as needed • Comply with all SUS Employee Policies, Procedures, and Protocols, SUS Corporate Compliance Policies, and NYS Dept. of Social Services Rules, Regulations, and Statutes • A work schedule that includes some weekend and evening hours is required, • Other duties as assigned III. REQUIREMENTS REQUIRED EDUCATION AND EXPERIENCE • Bachelor’s Degree is Human Services field preferred, HS diploma or GED required, • Three years’ experience with homeless population, • Ability to work with a culturally diverse population PREFERRED QUALIFICATIONS & SKILLS • Familiarity of NYC public school system preferred, • Experience in residential setting, group work, tenant organization, case management, referral, and/or community outreach strongly preferred

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  • Front Desk Agent
    Front Desk Agent
    21 days ago
    $25–$28 hourly
    Full-time
    Manhattan, New York

    We are looking to hire an upbeat front desk agent to assist with checking guests in and out of our establishment. The front desk agent will assist guests with inquiries, problems, and complaints. The front desk agent will be responsible for receiving guests’ payments and for balancing the cash at end of the shift. You will be familiar with the hotel layout, be up to date with different tariffs and special offers, understand the in-house restaurant's operation to facilitate guests' dining reservations and to make recommendations, and be proficient with operating the switchboard. You will ensure keys are handed back on guests' departure. To ensure success you will be professional and pleasant in challenging situations and take responsibility for the satisfaction of guests from arrival to departure. Preferred candidates will be positive, proactive, and be skilled at multitasking in a fast-paced environment. Front Desk Agent Responsibilities: Greeting and thanking guests in a sincere, friendly manner. Checking guests in on arrival and out on departure. Posting charges to appropriate guest accounts. Anticipating and addressing guests' needs, and resolving their problems and complaints. Assisting guests with disabilities. Operating switchboard and assisting with inquiries. Assisting the reservations manager with taking reservations. Collaborating and communicating with other internal departments to ensure guest satisfaction. Complying with company procedures and safety policies. Performing duties on a daily checklist. Front Desk Agent Requirements: High school diploma or suitable equivalent. 1+ years of front desk agent experience preferred. Well-groomed, professional appearance. Outstanding written and verbal communication skills. Team player. Physically agile, and able to stand for extended periods. Available to work shifts, over weekends, and on public holidays.

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  • Program Director
    Program Director
    22 days ago
    $55000–$65000 yearly
    Full-time
    Mott Haven, The Bronx

    Description Position Title: Program Director Department: Early Childhood Education & Elementary Division Site/Location: Mott Haven Community Center FLSA Classification: Non-Exempt / Full Time Salary Range: $55,000 - $65,000 Reports To: Senior Director and/or Department Director MISSION STATEMENT East Side House cares for the individuals, families, and communities we serve by expanding opportunities for them to live more fulfilling lives through education, career development, and supportive services. JOB DESCRIPTION Summary/ Objective East Side House (ESH) provides high-quality, year-round programming in NYCHA community centers and public schools, serving youth and families through education, workforce readiness, recreation, and community engagement. Reporting to the Senior and/or Department Director, the Program Director oversees the development, implementation, and supervision of Early Childhood Education & Elementary Division. This includes daily operations, staff management, compliance, and creating safe, inclusive, and responsive environments that promote positive outcomes. As a member of the Early Childhood Education & Elementary Division, the Program Director is expected to lead dynamic, age-appropriate programming for Elementary age participants and community members. This role includes direct supervision of the Assistant Program Director, Group Leaders, Activity Specialist, and other frontline staff. It requires regular collaboration with Human Resources, Finance, IT, and other East Side House departments. Essential Functions and Responsibilities: Under the supervision of the Senior Director and /or Department Director, the Program Director will: • Provide strategic leadership and day-to-day oversight of youth and adult programs, including evenings, weekends, and summer., • Recruit, hire, schedule, onboard, and supervise full-time and part-time staff., • Monitor performance and ensure compliance with DYCD goals, quality standards, and contractual requirements., • Conduct staff evaluations, provide ongoing coaching, and lead monthly professional development and team meetings., • Oversee the design and delivery of engaging, age-appropriate programming focused on academics, recreation, workforce readiness, and cultural enrichment., • Ensure compliance with DOH School-Aged Child Care and Summer Day regulations, including quarterly inspections., • Train staff on safety protocols and ensure emergency preparedness., • Track attendance and maintain accurate records using DYCD Connect and internal systems., • Manage CACFP Food Program compliance and documentation., • Serve as the main point of contact for NYCHA, DYCD, schools, families, and community partners., • Build relationships with residents, tenant associations, youth councils, and community stakeholders., • Conduct quarterly community assessments and incorporate participant feedback into program planning., • Plan and execute four community events and a series of family workshops annually., • Cultivate at least three new partnerships each year to expand program offerings., • Manage the program budget, process purchase orders, and submit reports on time., • Represent the program in required meetings and maintain regular communication with NYCHA and DYCD., • Collaborate with ESH colleagues to coordinate events, share best practices, and support agency-wide initiatives., • Perform other duties as assigned. Other Duties Please note that this job description is not intended to be a comprehensive listing of all activities, duties, or responsibilities required of the employee in this role. Duties, obligations, and activities are subject to change at any time, with or without notice. Qualifications Qualifications To perform this position successfully, the program director must fulfill all the elements of the job description to the highest standard and work well with colleagues in a high-energy, collaborative work environment. Additional qualifications include: Education & Experience • Bachelor’s degree 2 years experience in field, • Experience with budget management, compliance, and structured youth or intergenerational programming., • Knowledge of Bronx communities and local resources; NYCHA or DYCD program experience strongly preferred Skills & Competencies • Project Management: Manages programs, events, and schedules effectively., • Problem Solving: Applies sound judgment and youth-centered solutions., • Community Engagement: Builds partnerships with families, residents, and stakeholders., • Participant Focus: Designs responsive, inclusive, and community-aligned programming., • Team Leadership: Coaches staff, builds team culture, and promotes professional growth., • Analytical Thinking: Uses data and feedback to drive program improvements., • Organizational Skills: Excels in documentation, budgeting, and managing priorities., • Communication: Strong written, verbal, and public speaking skills., • Cultural Humility: Leads with equity and respect for diverse communities. Clearance Employees must be clear to work at ESH. Employment is contingent upon successful completion of background checks and/or screenings. Supervisory Responsibility N/A OR This position is responsible for supervising and managing the performance of all designated employees assigned to the position within the department. Physical Demands This role may involve occasional lifting or moving of items up to 25 pounds and routine use of standard office equipment. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. Expected Work Schedule The typical work schedule for this position includes the following: • COMPASS Programs: Monday through Friday, between 10:00 AM and 6:00 PM, aligned with school-based programming needs., • Cornerstone Programs: Weekday evening shifts (typically 3:00 PM-11:00 PM, with potential for Saturday and Sunday shifts, based on site-specific programming)., • Sunday programming may be required based on seasonal activities or community events. As aligned with the needs of the program/service. The schedule may be adjusted based on ESH’s operational needs, with notice provided whenever possible. EEO Statement East Side House (ESH) is an Equal Opportunity Employer and strongly encourages individuals with disabilities and veterans to apply. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

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  • Room Attendant
    Room Attendant
    1 month ago
    $21.59 hourly
    Full-time
    Clifton

    PURPOSE: A Room Attendant is primarily responsible for maintaining clean and attractive guest rooms, hallways and public areas in the hotel servicing guest rooms in accordance with hotel policy. The room attendant is responsible for stocking carts with room supplies, replacing bed linens and replenishing guest room supplies while following company standards and safety/security procedures. In some instances, this role would also be responsible for conducting ‘deep cleaning’ activities within the guest room in conjunction with preventative maintenance tasks. RESPONSIBILITIES: • Approach all encounters with guests and employees in a friendly service-oriented manner., • Maintain regular attendance in compliance with brand standards as required by scheduling which will vary according to the needs of the hotel., • Maintain high standards of personal appearance and grooming which include wearing the proper uniform and name tag when working (per brand standards)., • Always comply with brand standards and regulations to encourage safe and efficient hotel operations., • Thoroughly clean and restock the required number of guest rooms per shift., • Complete all pre-cleaning duties including but not limited to guest supplies cleaning supplies and linen for housekeeping cart set-up., • Remove all trash and dirty linen from guest rooms., • Perform other tasks/jobs as assigned by the supervisor or manager., • May be required to disassemble furniture or items in the guest room to conduct deep cleaning., • Deep cleaning tasks may include but are not limited to changing the AC filter cleaning the AC coils. Requirements QUALIFICATIONS: • High School diploma or equivalent and/or experience in a hotel or a related field preferred., • This position requires strong attention to detail and the ability to communicate effectively with guests and team members verbally or in written form., • Must be able to convey information and ideas clearly., • Must work well in stressful high-pressure situations. Job Settings and Physical Demands: To perform the job successfully, the candidate must be able to stand and walk 100% of their workday. Lifting and carrying up to 45 lbs. may be necessary at times and bending and stooping are required. Job is performed indoors in a well ventilated area. Disclaimer This position is a part of the NYHTC Trades Union bargaining agreement** This job description indicates in general the nature and levels of work, knowledge, skills, abilities, and other essential functions (as covered under the Americans with Disabilities Act) expected of people assigned to this position. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. All employees may be required to perform activities outside of their normal job responsibilities from time to time as needed. EOE - All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, age, disability, or veteran status.

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  • Registered Dietitian
    Registered Dietitian
    2 months ago
    $50–$75 hourly
    Part-time
    Brownsville, Brooklyn

    Position Summary The Registered Dietitian (RDN) will lead nutrition education, meal planning, and medically tailored meal (MTM) coordination for the Brownsville Wellness Program as part of the NYS 1115 Waiver Social Care Network. In addition to providing reimbursable SCN services, the RDN will also expand the BWP’s presence through community-based workshops, cooking demonstrations, and wellness partnerships that promote sustainable, culturally appropriate health behaviors in Brownsville and beyond. Key Responsibilities 1. SCN-Compliant Nutrition Services • Deliver individual and group-based nutrition counseling for Medicaid participants enrolled in the BWP., • Complete participant nutrition assessments to determine eligibility for MTMs and assist in customization of dietary plans., • Document all services in the SCN IT Platform, including service delivery, progress tracking, and participant feedback., • Collaborate with CHW and Program Manager to ensure that Social Care Plans align with medical nutrition therapy (MNT) goals. 1. Community-Based Education & Outreach • Develop and lead engaging, culturally tailored nutrition education workshops, including cooking classes, grocery store tours, and community nutrition programs., • Design content and curricula on chronic disease prevention (e.g., diabetes, hypertension, obesity), maternal health, and food literacy., • Represent BWP at health fairs, schools, and local partner sites (churches, housing developments) to promote healthful eating., • Collect feedback from participants and community members to continuously improve program offerings and increase relevance. 1. Program Expansion & Innovation • Support development of fee-for-service wellness programming, including, meal prep classes, and private consults., • Assist in piloting non-Medicaid nutrition services for broader community engagement., • Contribute to program design for grants related to maternal health, chronic disease prevention, and food justice. 1. Administrative & Collaborative Support • Maintain nutrition-related protocols, assessments, and reporting tools in compliance with NYS Department of Health and SCN guidelines., • Assist in procurement and planning for medically tailored meals and food distributions., • Provide mentorship or guidance to culinary students, volunteers, or interns as needed., • Participate in staff meetings, trainings, and coalition activities as a key member of the BWP team. Required Skills & Qualifications • Current Registered Dietitian Nutritionist (RDN) credential and active NY State license required., • Minimum 2 years of experience in community nutrition, public health, or clinical counseling (experience with Medicaid populations preferred)., • Strong skills in group facilitation, nutrition education, and culturally responsive content development., • Familiarity with social determinants of health, food insecurity, and chronic disease management., • Experience using electronic health record (EHR) systems, nutrition assessment tools, and/or referral platforms., • Exceptional communication, collaboration, and documentation skills. Education & Experience • Bachelor’s or Master’s degree in Nutrition, Dietetics, or related field from an accredited institution., • Completion of an accredited dietetic internship or supervised practice program., • Specialized experience in diabetes care, maternal nutrition, and/or mental health nutrition is a plus

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