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Job Description About Inspira Education Inspira Education Group is one of the fastest-growing edtech startups in the US. We started with a simple mission to democratize access to high-quality coaching so that every student in the world has an equal opportunity to access the best opportunities. As the world's leading network of top admissions coaches in medical, legal, business, and college studies, we're building software and services in one place—disrupting long-entrenched application processes with products and experiences that strive to provide an equal platform for candidates from diverse backgrounds worldwide. As one of the fastest-growing edtech firms in the world, we are backed by some of the leading venture capital firms and investors in the world, including Zeev Ventures, Quiet Capital, Craft Ventures, Jeff Fluhr (Founder of Stubhub), and David Sacks (Former COO of PayPal and Founder of Yammer). The Role This isn't your typical run-of-the-mill operations job. We're looking for someone who wants to build and scale a new business inside a high-growth, mission-driven education company. You'll lead everything from designing and launching new programs and services, to building the infrastructure that supports growth — including global counselor recruitment, CRM workflow optimization, and customer support systems. Beyond operations, you'll also play a key role in community building (engaging students, parents, and counselors) and in driving upsells and cross-sells to ensure we maximize value across our offerings. This is your chance to own the growth of a new business line from the ground up. You'll work directly with the founders and partner across sales, marketing, product, and technology to ensure this vertical not only launches successfully but becomes a best-in-class experience that drives student outcomes, counselor excellence, and business growth. You'll be both the architect and the operator: architecting how this vertical comes to life, and then executing the systems and processes that scale it. You'll be the connector of teams, the builder of community, and the driver of growth. This is a hybrid role based in NYC, with a few days per week in our Midtown Manhattan office. What You'll Do Counselor Recruitment & Onboarding • Own the end-to-end counselor supply engine: recruitment, onboarding, training, and quality monitoring, • Build scalable hiring pipelines with internal and external recruiters to support rapid growth, • Design and enforce performance benchmarks, audits, and ongoing engagement initiatives for counselors, • Lead the customer escalation function to ensure fast, empathetic, and consistent issue resolution, • Develop SOPs and escalation protocols to improve quality and reduce refund rates, • Build out processes to track and improve NPS, CSAT, and retention metrics, • Build and scale a thriving student, parent, and counselor community to strengthen brand loyalty and referrals, • Design engagement programs (events, workshops, digital forums) that foster connection and long-term value, • Architect and implement new processes to improve counselor performance, student experience, and business efficiency, • Leverage CRM and automation tools (HubSpot, etc.) to streamline workflows and maintain data integrity, • Lead operational planning and execution for new products, services, or verticals, • Collaborate cross-functionally across sales, marketing, product, and tech to ensure seamless launches, • Partner with sales and lifecycle marketing to design and implement upsell/cross-sell strategies, • Train counselors and student success teams to identify upsell opportunities during client interactions, • Build structured student feedback loops to capture insights on counselor performance and overall experience, • Translate feedback into continuous improvement plans, counselor training, and operational refinements, • Partner with senior counselors to create mentorship and training programs that elevate overall qualityWho You Are, • 3–7 years of experience leading and scaling teams in operations, customer success, or program management, ideally within a high-growth service, education, or marketplace environment, • Proven ability to handle customer escalations and collaborate with internal stakeholders with empathy and clarity, • Background in managing or recruiting service providers (e.g., coaches, tutors, consultants) is a strong plus, • Hands-on experience working in a startup or high-growth marketplace business, • Familiarity with building and optimizing workflows in CRMs such as HubSpot, Salesforce, or Airtable, • Detail-oriented with a high bar for excellence, while knowing how to keep momentum and avoid getting stuck, • Thrive on ownership and autonomy, continuously improving processes and outcomes week over week, • Comfortable wearing many hats and able to discern when to build something new vs. optimize what already exists, • Energized by working with people and passionate about solving for both sides of a marketplace, • Collaborative, humble, and hardworking. You bring zero ego and a strong "roll-up-your-sleeves" mentalityWhat You'll Get, • A front-row seat at a fast-growing, mission-led company, • Autonomy to run an entire function, and real influence on the company's future, • Founders who care deeply about impact, and give you space to run, • A chance to help thousands of students realize their dreams, • Amazing people with a great vision and values, • Ability to work directly with co-founders and drive impact super quickly, • Your work directly impacts the lives and careers of students across the globe, • 100% coverage of health, vision, and dental benefits, • Flexible Paid-time Off, • Learning and Development Budget, • Retirement Savings Plans - 401k with matching, • Diversity and inclusion programs that promote employee resource groups like OWN (Outreach Women's Network), AAPI, Rainbow (LGBTQIA+), Gender+, LatinX, Black Excellence, Disability Community, and Veterans Inspira Education Group does not discriminate based on race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity, or any other reason prohibited by law in providing employment opportunities and benefits.

Job Description About Inspira Education Inspira Education Group is one of the fastest-growing edtech startups in the US. We started with a simple mission to democratize access to high-quality coaching so that every student in the world has an equal opportunity to access the best opportunities. As the world's leading network of top admissions coaches in medical, legal, business, and college studies, we're building software and services in one place—disrupting long-entrenched application processes with products and experiences that strive to provide an equal platform for candidates from diverse backgrounds worldwide. As one of the fastest-growing edtech firms in the world, we are backed by some of the leading venture capital firms and investors in the world, including Zeev Ventures, Quiet Capital, Craft Ventures, Jeff Fluhr (Founder of Stubhub), and David Sacks (Former COO of PayPal and Founder of Yammer). The Role We're expanding our CRM operations team and looking for a Business Applications Manager to help scale and strengthen the systems and processes we've already begun building. This is a highly impactful role where you'll partner closely with our existing CRM leadership and collaborate with marketing, sales, and student success teams to drive efficiency as we continue to grow globally. In this role, you'll support and enhance our CRM operations by improving workflows, refining processes, and ensuring our systems evolve alongside the business. You'll work hands-on in HubSpot, helping enable DTC sales motions, reporting, and day-to-day execution across teams. If you enjoy translating business needs into scalable CRM solutions and thrive in a fast-paced, collaborative environment, this role will be a great fit. You'll play a key role in scaling Inspira's revenue funnel by supporting process improvements, enabling teams with the right tools and data, and contributing to actionable business insights. The ideal candidate is detail-oriented, proactive, and brings a strong bias toward action, problem-solving, and continuous improvement. This is a hybrid role that requires you to be in person in our NYC office 4 days a week. Responsibilities • Collaborate with sales, marketing, and operations teams to enhance operational excellence and rigor in the business, • Define, develop, and implement sales, marketing, and student success support systems and scalable processes, • Work closely with key stakeholders/cross-functional teams to understand operational needs and improve existing workflows, • Educate the sales, marketing, and student success teams about process changes and system updates, keeping them informed about change management, • Assist the team in finding simple and scalable process solutions for day-to-day challenges, • Ensure data accuracy in HubSpot CRM, • Lead all attribution infrastructure - UTM tracking, Google Analytics, Ad platforms, • Integrate all of our platforms, e.g., GTM, GA4, and HubSpot, • Integrate our third-party tools with GTM, GA4, and HubSpot (e.g., webinar tools, outgrow, etc.), • Write and maintain documentation for operation processes, • Prepare ad hoc analyses and participate in special projects as needed, • Create and maintain reports and dashboards that facilitate quick decision-making at scale, • 4+ years of experience in Business, Sales, Success Operations, or a similar role, • Proven experience collaborating with sales, marketing, and operations teams to drive strategic initiatives, • Bachelor's degree required, Masters degree preferred, • Experience in a startup environment and a demonstrated ability to work within a scaling team, ideally having been part of a team with less than 50 employees, • Strong knowledge and understanding of sales and customer success disciplines, • Solid functional understanding of HubSpot CRM, with robust experience in creating and maintaining reports and dashboards, • Excellent analytical thinking skills, with the ability to break down ambiguous problems into clear, manageable components and identify optimal solutions, • Exceptional verbal and written communication skills, along with strong organizational abilities; experience in project or program management is a plus, • Strong problem-solving and troubleshooting skills, with the ability to escalate issues and roadblocks as necessary, • Commitment to drive actionable outcomes and results, • Ability to balance a sharp focus on measurable outcomes with genuine empathy for people, customers, and the business. Flexible team player with a proactive approach, • High energy, humility, and the capacity to work effectively with diverse personalities, • A passion for cultivating authentic connections, • Individuals who embody a winning attitude, • A mindset fueled by curiosity, • Determination to hustle and overcome challenges, • An infectious enthusiasm and adaptability, • Amazing people with a great vision and values, • Ability to work directly with co-founders and drive impact super quickly, • Your work directly impacts the lives and careers of students across the globe, • 100% coverage of health, vision, and dental benefits, • Flexible Paid-time Off, • Learning and Development Budget, • Retirement Savings Plans - 401k with matching, • Diversity and inclusion programs that promote employee resource groups like OWN (Outreach Women's Network), AAPI, Rainbow (LGBTQIA+), Gender+, LatinX, Black Excellence, Disability Community, and Veterans Inspira Education Group does not discriminate based on race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity, or any other reason prohibited by law in providing employment opportunities and benefits.