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Job Title: Manager, Vendor Outsourcing Location: Parsippany, NJ (HM Site); Foster City, CA; Santa Monica, CA Duration: 12 months Hybrid: Onsite 3 days a week - T/W/Th Note: Also considering remote candidates Functional Area: Development Operations, Vendor Outsourcing Position Type: Full Time Equivalent Department: Vendor Outsourcing Client is a research-based biopharmaceutical company founded in 1987. Together we deliver life-saving therapies to patients in need. With the commitment and drive you bring to the workplace every day, you will be part of a team that is changing the world and helping millions of people live healthier, more fulfilling lives. Our worldwide staff is a close community where you can see the tangible results of your contributions, where every individual matters, and everyone has a chance to enhance their skills through ongoing development. As part of our rapidly growing science-driven organization, colleagues at client are revolutionizing healthcare by bringing urgently needed medicines to patients in the areas of Virology, Inflammation and Oncology conditions. We are proud to have some of the most talented colleagues from across the research, healthcare, pharmaceutical, biotechnology & business sectors, working together and supporting each other to help make a real difference to the lives of patients. Client is currently seeking an industry leader for Manager, Vendor Outsourcing within our Development Business Operations department. The Manager will have the opportunity to lead sourcing and contracting for full service CRO contracts within Oncology. This position will be responsible to develop and maintain sourcing plans, as well as sourcing events and contracting in a clinical research environment. This role will be responsible for the sourcing, contracting, including, facilitating vendor selection, RFI, RFP, contracting, and qualification with a focus on CRO services outsourced in support of client clinical trials. The core responsibilities and skills required for this position include but is not limited to: Delivery Excellence • Is an expert in contract management and had a history of implementing and executing category roadmaps and sourcing plans, • Develops global clinical development vendor strategy for a program or therapeutic areas, • Manages contract and sourcing activities for clinical development programs providing consistent customer service and delivering quantitative value through cost savings and transformation/innovation, • Manages the contract negotiation process across the entire life cycle including RFI, vendor identification, RFP, vendor selection decision, contracting negotiation, performance monitoring, change orders, and ensures proper closeout of agreements to maximize contract value and achieve target savings, • Ensure the vendor selection process is compliant by managing risks, • Partners with other functions such as Compliance, Legal and Regulatory as necessary, • Collaborates with internal customers in vendor bidding and proposal development (RFP creation and analysis), • Partners with internal customers to develop study specifications and leverages benchmarking tools as appropriate, • Translates business requirements into vendor capabilities and develops recommendations for vendor selection for a program or therapeutic area, • Is an SME in resolving complex issues relating to contract negotiation and management?, • Oversees the identification, selection and management of global external service providers, • Leads Vendor bid defense meetings, • Manages the contract negotiation process for complex or high value contracts, • Demonstrates strong understanding of regulatory and legal issues pertinent to clinical development, • Is project focused and works with a sense of urgency Strategic Thinking • Ability to understand, analyze and develop recommendations from multiple complex sources such as financial and operational perspectives, • Influence vendor selection with stakeholders at the project team level Innovation • Identifies, develops, and deploys best practices in vendor selection, cost containment, and category management practices, • Leverages prior experience with external benchmarking, industry best practices, and technology for continuous improvement Problem Solving • Takes ownership of issues from problem identification to successful resolution, testing recommendations for reasonableness, • Triages study-level vendor management issues; escalates high-risk issues to appropriate stakeholders, • Translates trends in operational and systematic issues and develops solutions with sustainability in mind to ensure roadblocks are removed during study start-up Influence and Partnership • Engage with study team leadership to drive sourcing strategy, compliance, and continued partnership, • Exhibits competency in regularly establishing relationships with internal and external cross functional teams, such as clinical operations, legal, finance, compliance, • Partners with internal stakeholders working on contracts in resolving complex issues relating to contract negotiation or management, • Manages study level vendor relationships in conjunction with Clinical Operations Decision Making • Delivers value by developing business solutions by translating requirements into effective sourcing solutions, contractual terms and process improvements, • Asks probing questions to uncover business needs and recommends solutions (e.g., negotiating timelines while maintaining standards), • Demonstrated ability to make critical decisions related to clinical vendor agreement negotiations and escalations, • Consolidates data across functions according to business requirements and recommends vendors to senior leadership for endorsement, • Resolves vendor project management issues (e.g., operational challenges including scoping issues) by identifying and addressing deviations from established protocols, • Identifies operational and systematic issues, including frequency and escalates to the appropriate level Communication • Excellent communication skills and comfort level interacting with internal and external teams across all levels, including regular interface with stakeholders and leadership team members, • As necessary, trains internal stakeholders in contract budgeting, development, and administration Capabilities and Requirements • Experience in providing thought leadership and consistent customer service, • Expertise in the end-to-end sourcing and contracting process, including RFx, contract negotiation and change order management, • Demonstrates an in-depth knowledge of the clinical research process and the regulatory environment across functions, • Demonstrated leadership skills while working in fast paced and changing environment, • Financial acumen to review, analyze and understand cost drivers of complex budgets, • Legal, clinical operations and regulatory acumen Knowledge, Experience and Skills: • Relevant experience with a BA or MS in a relevant discipline, • MBA or JD preferred, • PMP/CPSM certification or equivalent a plus, • 5+ years of relevant experience

Job DescriptionWe’ve built Rowan by rethinking the ear piercing experience from the ground up—prioritizing safety, clinical expertise, and a customer experience that feels both celebratory and trusted. Every piercing is performed by licensed nurses and guided by our Rowan Clinical Piercing Standard® and paired with our hypoallergenic products, setting a clear standard that is differentiated from traditional retail models. Our goal is to create a destination where customers feel confident, cared for, and excited to participate. About This Role: Rowan's Piercing Studio Nurse, reporting to the Studio Manager, is dedicated to providing a safe, clean, and joyful ear-piercing experience. As a Rowan Nurse you will leverage your highly respected nursing skills and expertise to perform piercings with the utmost care and precision. Nurses are our skin-saving, infection-fighting, and customer-calming superheroes – essential skills that make Rowan’s signature clinical ear piercing services a true delight. Your role is all about building trust and excitement, turning each piercing into a fun and memorable milestone! What you’ll do:Customer Service: • Create magical and memorable customer experiences by combining top-notch clinical care with a celebratory atmosphere during each piercing session., • Ensure customer's safety and comfort and smooth flow of customer care., • Provide confident, clear, and professional communication with clients throughout their entire piercing experience., • Create a comforting atmosphere for customers, easing their concerns to ensure a relaxed and confident piercing experience., • Educate customers on aftercare, promoting Rowan's After Care to support healing and ensure their well-being., • Conduct a thorough ear evaluation to find the perfect earring placement and offer personalized styling advice., • Actively monitor the customer experience, quickly addressing and resolving any issues to maintain Rowan's clinical piercing standards., • Maintain a sterile and aseptic environment at the nurse station and on the procedure tray, ensuring all surfaces, instruments, and supplies are clean and properly sanitized to prevent contamination and promote customer safety., • Use your expert knowledge of skin care and infection control and prevention to provide professional and personalized piercing services. Studio Support:, • Collaborate with the Studio Manager to keep operations running smoothly and foster a joyful, celebratory atmosphere., • Flexibility to fill shifts as needed., • May mentor and train new nurses to uphold Rowan's Clinical Piercing Standards, including shadowing piercing services and observing customer interactions., • Stay attentive to anything that could impact the customer experience, and quickly report any issues to management while collaborating to resolve them.Inventory and Supplies:, • Ensure all piercing stations, including the nurse cart, mayo stand, and nurse nook, are always stocked with the necessary supplies and ready for any customer needs., • Ensure the safety and cleanliness of our services by sterilizing jewelry and needle piercing instruments.Studio Operations:, • Follow state, federal, and CDC guidelines closely to ensure a sanitary and safe piercing experience.Sales:, • Ensure high-quality performance to support key studio metrics, including revenue growth, efficiency in piercing services (e.g., piercings per hour), increasing average order value, and boosting sales., • Educate customers on Rowan After Care, and the benefits of bringing home an extra pair of hypoallergenic, non-piercing jewelry to promote healing.Reporting and Communication:, • Quickly address and escalate operational concerns, ensuring clear communication with management and team members to implement solutions efficiently.What you bring to the table:, • Required Certifications: Active RN or LPN/LVN License., • Applicants must be eligible to obtain or possess a body art license or registration in accordance with applicable state and local laws., • Professional and engaging customer care approach., • Warm, friendly, team player with an entrepreneurial spirit., • Excited to create celebratory, memorable experiences for our customers., • Skilled in providing both technical and non-technical information to customers and community members., • Interest in working in a retail environment with sales goals., • Obsessive attention to detail., • Availability to work a flexible schedule, including during peak times such as holidays and weekends., • Open to all experience levels; newly licensed nurses are welcome. Additional training in pediatrics and/or ear piercing is a plus., • Dedicated to delivering exceptional service and maintaining a safe, clean environment for every customer.Nurse Benefits & Perks:, • Compensation: $28-53 per hour, consisting of $28 an hour base wage plus an estimated $25 per hour in tips once fully trained!, • While Piercing Nurses keep 100% of earned tips, tips are customer-provided, are not guaranteed and can vary by location., • Ongoing training and career pathways to grow your nursing career at Rowan., • Paid accrued Vacation and Sick Time for full-time employees., • Medical/Dental/Vision Health Plans for full time employees., • Employee Assistance Program (EAP) Resources., • 401k and Roth IRA Plans., • Generous employee discounts on our amazing products and services!, • Team Member Referral Bonus plan for Studio positions.Check us out on CBS News - Chicago! -- Transforming Nurses into Professional Piercers About Us: Rowan is an innovative ear-piercing and hypoallergenic jewelry brand that brings safety to the forefront with our team of licensed nurses—and celebration to every guest with our joyful approach to piercings and jewelry. Our brick-and-mortar locations across the US also provide a long-overdue alternative to the standard mall piercing. At Rowan, we believe that every ear piercing is a milestone and it should be celebrated. We believe in “Piercing for All”. Check us out on CNBC's How I Made ItCheck us out on the TODAY Show on NBC — How 1 woman is reinventing the ear piercing experience (today.com) How Rowan Has Created a New Pathway for Nurses Important note: Rowan believes in teamwork, collaboration, and diversity. We know our team is stronger together and we commit to staying true to these values as we grow. In a remote setting, interviewing at Rowan may include phone interviews, virtual “on-site” interviews, and on-the-job mock cases. We are committed to run a thorough process for candidates with whom we identify a potential match, and we will do our best to follow-up with each and every applicant! If you’re on the fence, just give it a try! We are an equal opportunity employer and we encourage everyone to apply! Rowan is an equal opportunity employer. All applicants will be considered for employment without regard to race, religious creed (including religious dress and grooming practices), color, national origin (including language use and possession of a driver's license issued to persons unable to prove their presence in the United States is authorized under federal law), ancestry, physical disability, mental disability, medical condition, genetic information, registered domestic partner status, marital status, sex (including pregnancy), sexual orientation, gender, gender identity (including transgender identification), gender expression, age for individuals over forty years of age, military and veteran status of any person, or any other consideration made unlawful by federal, state, or local laws (“protected characteristics”). We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

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