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Job Description About Ceribell Ceribell is a medical technology company focused on transforming the diagnosis and management of patients with serious neurological conditions. The Ceribell System is a novel, point-of-care electroencephalography ("EEG") platform specifically designed to address the unmet needs of patients in the acute care setting, and is being used in hundreds of community hospitals, large academic facilities and major IDN's across the country. Our entire team is driven by a shared commitment to transforming the landscape of critical care through our rapid seizure detection technology, come join the movement! Position Overview The Clinical Account Manager (CAM) is responsible for launching new hospitals and organic growth of install base of hospitals. The AM will also be responsible for providing on-going medical education to physicians and clinical staff using clinical information as the foundation for growth. This Clinical Account Manager must be based within region, please no remote applicants. This role requires 60% / 3 days a week travel. What You'll Do Driving New and Organic Growth • Expand use of Ceribell to additional acute or critical care centers within existing customer base., • Work with the local Territory Manager to launch Ceribell at new customer sites., • Drive new product and technology introductions for existing customers., • Build advocacy and champions within facilities. Use hospital data to validate and build interest., • Develop a qualified lead funnel within existing install base. Regular activities consist of formal presentations, peer to peer education, new physician training, and driving physician education., • Responsible for upgrades and departmental expansion in existing install base., • Educate and train physicians, hospital personnel and/or office staff on the merits and proper clinical usage of company products. Become a clinical expert in use cases of Ceribell and relevant patient populations., • Troubleshoot workflow solutions for departments as need arises, • Partner with clinicians to identify and establish protocols for patients at risk of seizure., • Submit all required reports and training documentation on a timely basis, • Use Salesfoce.com to manage administrative task, • Ensure compliance with applicable laws, regulations, and Ceribell policies, • Works cross-functionally to ensure successful deployment of Ceribell products at customer locations., • 3-5 years of recent critical care sales experience OR 5 years of medical device or pharma sales experience OR RN's with industry experience in supporting sales teams., • Excellent Communicator, Relationship Builder, Creative & Effective Problem Solver, highly organized and ability to prioritize strategically., • Ability to accurately assess and understand different stakeholders needs/wants. Process cross functional agendas and adjust strategy to achieve desired outcomes., • Confidence and expertise required to effectively challenge the status quo and influence meaningful change through consensus building, • Driven & Coachable: innate desire to succeed; willing to seek out coaching, accept feedback and apply new skills supports measurable change, • Grit, high integrity, • Bonus points: start-up experience or experience working with disruptive technology, med device experience, neuro ICU clinical experience, sales experience. #LI-EK1 Compensation: $100,000 Base, $180,000 On-Target Earnings (OTE) Compensation Range$100,000—$180,000 USD A candidate's final salary offer will be based on their skills, education, work location and experience, and thus it may differ from the posted range. Compensation may also include bonuses consistent with Ceribell's corporate compensation plan. Note, the above description is not all-encompassing and Ceribell reserves the right to change or modify job duties and assignments at any time. In addition to your base compensation, Ceribell offers eligible employees the following: • Performance-based incentive compensation (varies by role), • Equity opportunities, • 100% Employer paid Health Benefits for Employees, • 50% - 70% Employer paid Health, Dental & Vision for dependents (depending on plan selection), • 100% paid Life and Long-Term Disability Insurance, • 401(k) with a generous company match, • Employee Stock Purchase Plan (ESPP) with a discount, • Monthly cell phone stipend, • Flexible paid time off, • 13 Paid Holidays + 3 Company Wellness Days, • Excellent parental leave policy, • Fantastic culture with tremendous career advancement opportunities Equal Opportunity Employer Ceribell is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth and related medical conditions), sexual orientation, gender identity or expression, national origin, age, marital status, disability, veteran status or any other characteristic protected by law. Any applicant with a disability who requires an accommodation during the application process should contact to request reasonable accommodation. Privacy Statement For information on how Ceribell processes personal data of job applicants, please review our Privacy Policy. Compliance Disclaimer If you believe this job posting is non-compliant, please submit a report to . Please note that we will not respond to inquiries unrelated to job posting compliance.

Job Description Sono Bello is America's top cosmetic surgery specialist, with 185+ board-certified surgeons who have performed over 300,000 laser liposuction and body contouring procedures. A career at Sono Bello means being part of a dynamic and high-energy work environment where every team member can make a difference. We love what we do, and it shows! We believe everyone deserves to have their best body today and pursue their best life now. This position is based on-site in the Greater Seattle Area. Sono Bello is the nation's largest and fastest-growing provider of cosmetic surgery and a recognized category disruptor in aesthetic surgery. With a national network of 130+ centers, the company has built a scaled operating platform that delivers consistent outcomes while enabling growth and innovation in a historically fragmented market. By combining proprietary procedures, centralized capabilities, and a disciplined operating model, Sono Bello has created a business that supports sustained growth, continuous innovation, and strong performance. The organization's ability to standardize where it matters and remain agile where it counts has enabled rapid national expansion and ongoing investment in new capabilities. Having established market leadership in body contouring and liposuction, Sono Bello is entering a new phase of growth focused on expanding its portfolio of products and service lines. These initiatives are core to the company's long-term growth strategy and represent meaningful opportunities to build new businesses within an established national platform. Sono Bello offers our team members the opportunity to take ownership of complex, high-impact initiatives, work alongside an experienced executive team, and play a central role in shaping the future of a scaled, growth-oriented healthcare organization while working in the dynamic and rapidly evolving medical aesthetics category. ROLE OVERVIEW: The Director, Service Lines is a newly created leadership role within Sono Bello's Products & Service Lines organization, which is responsible for developing, launching, and scaling new products and services across Sono Bello's national network. This role has end-to-end ownership of Sono Bello's newly launched service line, a major strategic expansion beyond the company's core liposuction and body contouring offerings. The Director will be accountable for commercial performance, P&L results, and disciplined execution, from initial design and launch through driving national scale. Success in this role requires a commercial, operator-oriented leader who combines strong financial acumen with the ability to deliver results in a matrixed environment. While this role does not directly manage marketing, sales, or center operations, it works closely with those teams to optimize the full patient journey — from segmentation and acquisition through post-operative care, outcomes, and advocacy. ESSENTIAL DUTIES AND RESPONSIBILTIES: Service Line Strategy & Growth • Own the service line strategy, roadmap, and expansion plan, ensuring alignment with financial targets and long-term growth objectives., • Identify, prioritize, and develop new initiatives that drive incremental revenue growth, margin improvement, and service line scalability., • Maintain full P&L responsibility for the new service line, including revenue performance, margin management, and cost discipline., • Partner closely with Finance and Field Leadership to develop budgets, forecasts, and ROI-based business cases for new initiatives, capital investments, and expansion phases., • Drive execution of the service line through close cross-functional partnership, working with:, • Marketing, Acquisition and Sales teams on segmentation, positioning, demand generation and funnel conversion, • Operations and field leadership on center readiness, workflows, and consistent execution, • Clinical leadership on program design, quality standards, and outcomes, • Supply chain, finance, and analytics teams on cost structure, availability, and performance insights, • Directly manage:, • Director of Operations, • Manager, Clinical Program Development, • Leverage established project management and marketing resources aligned to the service line., • Set clear standards and priorities to ensure a high-quality, end-to-end patient experience across all touchpoints., • Identify opportunities to improve operational performance and scalability, partnering with operations leaders to implement changes., • Act as a trusted partner to the senior leadership team, including the EVP, Products & Service Lines, SVP Acquisition Marketing, CFO, CMO, Chief Medical Officer, Chief Commercial Officers, and their extended teams., • 10–15+ years of experience in service line management, product management, brand management, or general management roles with direct P&L responsibility., • Proven experience launching, operating, and scaling a line of business, ideally involving new offerings, adjacencies, or program development., • Strong financial acumen, including budgeting, forecasting, ROI analysis, and performance management., • Demonstrated ability to lead through influence in complex, matrixed organizations., • Experience building, managing, and developing teams., • Background in multi-unit, distributed retail and/or healthcare environments preferred., • Track record of combining hands-on execution with strategic planning and long-term growth orientation., • Commercially minded operator with a bias toward action and measurable outcomes, • Strategic thinker who translates vision into executable, results-driven plans, • Comfortable navigating ambiguity and building new capabilities from the ground up, • Data-driven decision maker with sound business judgment COMPENSATION: At Sono Bello, we believe that our team members are the keys to our success. The compensation range for this role is $200,000 - $260,000 + Bonus. BENEFITS: • Medical, • Dental, • Vision, • Life Insurance, • 401K, • EAP Benefits Package includes Medical, Dental, Vision, Life Insurance, 401K, EAP, PTO, and Paid Holidays. For applicants located in CA: link

Job Description Sono Bello is America's top cosmetic surgery specialist, with 185+ board-certified surgeons who have performed over 300,000 laser liposuction and body contouring procedures. A career at Sono Bello means being part of a dynamic and high-energy work environment where every team member can make a difference. We love what we do, and it shows! We believe everyone deserves to have their best body today and pursue their best life now. This position is based on-site in the Greater Seattle Area. A career at Sono Bello means being part of a dynamic, high-energy work environment where every team member has the opportunity to make a meaningful difference. We love what we do, and it shows. As the national leader in providing cutting-edge, personalized body transformations, we believe everyone deserves their best body today and the opportunity to pursue their best life now. With over 125+ locations, Sono Bello is the largest and fastest-growing cosmetic surgery practice in the nation. We are seeking a hands-on, data-driven Vice President to lead and actively build our end-to-end talent ecosystem. This team member is responsible not only for setting strategy, but for rolling up their sleeves to design, implement, and continuously improve company-wide talent acquisition and corporate development programs that directly support business growth. Reporting to the Senior Vice President, People, this leader will evaluate evolving workforce needs, support and scale a high-performing talent acquisition team, and establish practical, scalable processes across workforce planning, recruiting, onboarding, development, succession, and engagement. The ideal candidate is an operational leader who thrives in fast-paced environments, leads by example, uses data to drive decisions, and can balance execution with leadership while delivering strong candidate and team member experiences across a geographically dispersed organization. ESSENTIAL DUTIES AND RESPONSIBILITIES: Strategic Leadership & Workforce Planning • Develop and execute a comprehensive, scalable talent strategy aligned with the company's mission, culture, and growth objectives., • Serve as a strategic thought partner to senior leadership, advising on workforce planning, hiring trends, organizational design, and evolving workforce needs., • Assess current and future hiring demands and continuously evolve talent strategies to support talent needs., • Lead and continuously improve the full end-to-end recruitment lifecycle, from sourcing and screening through offer, hire, and onboarding for corporate, clinical, sales, and Surgical talent., • Ability to lead a team in both relationship-building recruiting, and large-scale recruiting while creating ways to build synergy between both approaches., • Partner closely with functional leaders, hiring managers, and HR Business Partners to understand talent needs and partner to hire top talent., • Build innovative and diverse talent pipelines through proactive sourcing strategies, talent scouting, and long-term candidate relationships., • Implement and enhance employer branding initiatives to attract top talent and ensure consistent, compelling messaging across all candidate touchpoints., • Design and implement talent development programs focused on team member growth, learning, and performance., • Lead the development and rollout of a clear, structured career progression framework that provides transparency into growth paths, skills, and development opportunities., • Facilitate a strong talent development culture through assessment, succession planning, and targeted development plans for current and future leaders., • Ensure tools, systems, and resources effectively support the talent lifecycle, including Applicant Tracking Systems (ATS), learning management systems, assessments, referral programs, and supporting policies and processes., • Oversee deployment, adoption, and optimization of recruiting technologies, including recruiter and hiring manager training., • Establish and refine scalable, efficient recruiting and onboarding processes across multiple geographies and functions., • Lead, develop, and scale a high-performing, geographically dispersed Talent Acquisition and Development team., • Set clear strategic and operational priorities, ensuring accountability, collaboration, and exceptional delivery., • Build and maintain a robust talent analytics framework to track key metrics such as time-to-fill, cost-per-hire, source effectiveness, quality-of-hire, and candidate experience., • Use data and team member feedback to assess the effectiveness of talent attraction and development initiatives., • Partner with HR and business leaders to understand drivers of turnover and implement talent strategies that support long-term retention., • 10+ years of progressive experience in Talent Acquisition and Talent Development, including 5+ years in senior leadership roles; experience in healthcare, clinical, sales-driven, or multi-site service organizations strongly preferred., • Proven expertise in full-cycle recruitment at scale, preferably with a strong track record of hiring high-performing sales consultants, licensed clinical professionals, and surgeons (e.g., RNs, LPNs, Surgeons, and other clinical roles)., • Recruiting technologies and tools knowledge, including ATS platforms (e.g., Greenhouse) and talent analytics systems; ability to optimize processes through technology adoption and data insights., • Ability to design and execute innovative sourcing strategies, candidate assessment methodologies, and employer branding practices that drive quality-of-hire and an exceptional candidate experience., • Experience building and leading high-performing, geographically distributed teams, fostering engagement, accountability, and continuous development across multiple U.S. markets., • Demonstrated ability to design and implement talent development, career progression, and succession planning programs that promote internal mobility, leadership readiness, and long-term capability building, • Proven success in designing and executing end-to-end talent strategies that align with business objectives and support rapid growth, workforce planning, retention, and organizational performance., • Change Leader: Thrives in fast-paced, high-growth environments and can lead through transformation while balancing strategy and hands-on execution., • Growth Mindset: Proactive self-starter who takes initiative, moves quickly, and holds high standards while rolling up their sleeves., • Data-Driven: Uses data and insights to make clear, timely decisions and drive continuous improvement. Ability to dive deep into center-level metrics and bring to the company-level to align with broader strategic needs., • Agile & Decisive: Comfortable with ambiguity, adapts quickly, and maintains momentum as priorities evolve., • People-Centered Influencer: Builds strong relationships, communicates effectively at all levels, and leads with empathy., • Pillars & Purpose Aligned: Leads with integrity and accountability, deeply connected to the purpose and people. COMPENSATION: At Sono Bello, we believe that our team members are the keys to our success. The compensation range for this role is $205,000 - $230,000 + Bonus, depending on experience. BENEFITS: • Medical, • Dental, • Vision, • Life Insurance, • 401K, • EAP Benefits Package includes Medical, Dental, Vision, Life Insurance, 401K, EAP, PTO, and Paid Holidays. For applicants located in CA: link

Job Description Ask any employee to explain their benefits, and you'll likely get a confused shrug. Ask any HR leader if their benefits investment is working, and you'll get an honest "I don't know." For employees, benefits are confusing and overwhelming. For HR and finance leaders, benefits are the second-largest expense, but they lack the visibility to know what's working and what's wasted. At Avante, we're changing that. We're the first AI-native benefits platform built to turn benefits complexity into clarity. For employees, Avante acts like a personal guide, making benefits simple to understand and use. For leaders, Avante unifies fragmented data and delivers real-time insights so they can improve programs, control costs, and prove ROI. We're based in Seattle and work 4 days a week in the office (one day remote), we're growing quickly, and are looking for a data engineer who can build and maintain the pipelines and infrastructure that power our AI systems and internal analysis. You'll work across the full data lifecycle - from ingestion and transformation to model deployment and monitoring - while using modern AI-assisted development tools to accelerate your work. This is a hands-on role for someone who cares about building reliable, well-documented systems and wants to work at the intersection of data engineering, and applied AI. What You Will Do • Own and design DBT models in Snowflake with proper testing and documentation, • Build and architect Python data pipelines that are reliable, testable, and observable, • Orchestrate workflows using Argo-Workflows running on Kubernetes, • Transform raw source data into clean, well-modeled datasets for analysts and AI systems, • Manage and improve scalable Azure cloud data infrastructure, • Work on RAG pipelines and vector stores for unstructured data sources, • Stay current with developments in applied AI and bring relevant innovations to the team, • Use tools like Claude Code and Cursor as part of your daily workflow, • Help establish team practices for effective human-AI collaboration in engineering, • 5+ years experience building scalable data pipelines and warehouses, • Extensive experience with SQL based transforms in DBT or similar technologies, • Experience operating as a technical lead on a data team, • A passion for data quality and careful testing and validation, • Fluency in python with an emphasis on readable, maintainable code, • Familiarity with Terraform and K8s container orchestration, • Ability to communicate technical concepts clearly to diverse audiences, including internal and external stakeholders, • Early stage startup experience, • Analysis or analytics engineering experience, • Full stack development experience, • Hands-on MLOps experience (model training pipelines, deployment, monitoring), • Experience with AI prompt engineering and LLM application development, • Experience managing cloud infra such as Kubernetes clusters, • DBT for transformation workflows and data modeling, • Snowflake for data warehousing, • Python for data loading, tokenization, and manipulation (Pandas, Polars) and integration with our AI platform, • Data orchestration using Argo-Workflow DAGs, • Beat Yesterday – Continuous improvement, innovation, and growth, • Embrace Type 2 Fun – Resilience and positivity in the face of challenges, • Act Like an Owner – Initiative, accountability, and focus on outcomes 1. Initial screen with our recruiters, 2. Phone screen with the hiring manager, 3. On-Site Interview Loop, 4. Technical interview focused on real-world problem solving (no whiteboard algorithms!), 5. Behavioral interview to explore your approach to teamwork and challenges, 6. 1:1 with our PM, 7. Final loop with our Head of Engineering, 8. Final conversation with our CEO If you're excited about solving complex data challenges in the benefits space while making a meaningful impact on businesses and their employees, we'd love to hear from you!

Job Description About Ceribell Ceribell is a medical technology company focused on transforming the diagnosis and management of patients with serious neurological conditions. The Ceribell System is a novel, point-of-care electroencephalography ("EEG") platform specifically designed to address the unmet needs of patients in the acute care setting, and is being used in hundreds of community hospitals, large academic facilities and major IDN's across the country. Our entire team is driven by a shared commitment to transforming the landscape of critical care through our rapid seizure detection technology, come join the movement! Position Overview The Clinical Account Manager (CAM) is responsible for launching new hospitals and organic growth of install base of hospitals. The AM will also be responsible for providing on-going medical education to physicians and clinical staff using clinical information as the foundation for growth. This Clinical Account Manager must be based within region, please no remote applicants. This role requires 60%/ 3 days a week travel. What You'll Do Driving New and Organic Growth • Expand use of Ceribell to additional acute or critical care centers within existing customer base., • Work with the local Territory Manager to launch Ceribell at new customer sites., • Drive new product and technology introductions for existing customers., • Build advocacy and champions within facilities. Use hospital data to validate and build interest., • Develop a qualified lead funnel within existing install base. Regular activities consist of formal presentations, peer to peer education, new physician training, and driving physician education., • Responsible for upgrades and departmental expansion in existing install base., • Educate and train physicians, hospital personnel and/or office staff on the merits and proper clinical usage of company products. Become a clinical expert in use cases of Ceribell and relevant patient populations., • Troubleshoot workflow solutions for departments as need arises, • Partner with clinicians to identify and establish protocols for patients at risk of seizure., • Submit all required reports and training documentation on a timely basis, • Use Salesfoce.com to manage administrative task, • Ensure compliance with applicable laws, regulations, and Ceribell policies, • Works cross-functionally to ensure successful deployment of Ceribell products at customer locations., • 3-5 years of recent critical care sales experience OR 5 years of medical device or pharma sales experience OR RN's with industry experience in supporting sales teams., • Excellent Communicator, Relationship Builder, Creative & Effective Problem Solver, highly organized and ability to prioritize strategically., • Ability to accurately assess and understand different stakeholders needs/wants. Process cross functional agendas and adjust strategy to achieve desired outcomes., • Confidence and expertise required to effectively challenge the status quo and influence meaningful change through consensus building, • Driven & Coachable: innate desire to succeed; willing to seek out coaching, accept feedback and apply new skills supports measurable change, • Grit, high integrity, • Bonus points: start-up experience or experience working with disruptive technology, med device experience, neuro ICU clinical experience, sales experience. #LI-EK1 A candidate's final salary offer will be based on their skills, education, work location and experience, and thus it may differ from the posted range. Compensation may also include bonuses consistent with Ceribell's corporate compensation plan. Note, the above description is not all-encompassing and Ceribell reserves the right to change or modify job duties and assignments at any time. In addition to your base compensation, Ceribell offers eligible employees the following: • Performance-based incentive compensation (varies by role), • Equity opportunities, • 100% Employer paid Health Benefits for Employees, • 50% - 70% Employer paid Health, Dental & Vision for dependents (depending on plan selection), • 100% paid Life and Long-Term Disability Insurance, • 401(k) with a generous company match, • Employee Stock Purchase Plan (ESPP) with a discount, • Monthly cell phone stipend, • Flexible paid time off, • 13 Paid Holidays + 3 Company Wellness Days, • Excellent parental leave policy, • Fantastic culture with tremendous career advancement opportunities Equal Opportunity Employer Ceribell is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth and related medical conditions), sexual orientation, gender identity or expression, national origin, age, marital status, disability, veteran status or any other characteristic protected by law. Any applicant with a disability who requires an accommodation during the application process should contact to request reasonable accommodation. Privacy Statement For information on how Ceribell processes personal data of job applicants, please review our Privacy Policy. Compliance Disclaimer If you believe this job posting is non-compliant, please submit a report to . Please note that we will not respond to inquiries unrelated to job posting compliance.

Job Description About Blackbird Health Blackbird Health is clinician-founded, owned, and operated by dedicated professionals. We believe that providing the best care for children starts with building the best possible team. We deliver virtual and in-person mental health services across Pennsylvania, Virginia, and New Jersey—and we're growing into new markets in 2026. At Blackbird, we take a whole-child approach, looking at how the brain, body, and behavior interact to address the root causes of challenges, not just the symptoms. Every role matters here, and you'll join a collaborative, supportive, and innovative team that's shaping the future of pediatric mental health care. If you're passionate about helping children and families while growing your career, Blackbird is the place to make an impact. Join us and help change mental health care for children for the better! Position Summary Blackbird Health is looking to hire a Director of Product Engineering to join our growing Technology Leadership team. This role will own the end-to-end delivery of our core full-stack applications—from patient-facing mobile experiences to provider-facing clinical experiences. You will lead multiple product engineering areas, defining the architectural vision for our platform while fostering a high-performance culture of rapid execution (e.g., ship in a few days on occasions) and rigorous reliability (e.g., 99.9% availability, 95% code coverage). You will serve as a bridge between our cutting-edge AI research and our production software, ensuring our systems are scalable, secure, and intuitive. What makes you, you: • High Standards: You strive for high standards within constraints in code and user experiences, constantly raising the bar for the organization., • Clarity of Thought: You can translate complex technical concepts into clear strategies for non-technical stakeholders and executive leadership., • Empathy & Integrity: You lead with heart, caring deeply about the growth of your technical and clinical colleagues and the well-being of the patients we serve., • Big Tech DNA: You understand the operational rigor of world-class engineering organizations (like Microsoft, Meta, Google) and can right-size those practices for a growth-stage company., • Product-Minded: You don't just build to spec; you will own the spec as product engineering. You understand the business context and use data to drive engineering decisions., • Technical Strategy: Define and execute the architectural roadmap for our web and mobile platforms, transitioning to a scalable, service-oriented architecture., • Platform Engineering: Architect the application layer that integrates our foundational services like the EHR that houses our clinical workflows with our novel services, ensuring low latency and high reliability., • Delivery Excellence: Adopt a move fast delivery cadence to break down complex initiatives into shippable, high-value milestones., • Team Leadership: Manage and mentor 2-3 cross-functional squads, implementing career frameworks that foster growth and retention., • Operational Rigor: Own the live site health by establishing SRE (Site Reliability Engineering) practices, incident response protocols, and comprehensive observability standards., • Culture Building: Build a diverse and inclusive engineering culture that attracts top talent and balances autonomy with alignment., • 12+ years of software engineering experience, with a focus on building complex, high-scale web and mobile applications., • 5+ years of engineering management experience, including experience managing leads or other managers (not just individual contributors)., • Full Stack Mastery: Deep expertise in modern stacks (React, Node.js, Python) and cloud-native infrastructure (GCP, CDN, IAP), • Architectural Depth: Proven track record of designing distributed systems, microservices, and event-driven architectures., • Data Privacy: Experience working in regulated environments (HIPAA, Fintech) with strict security and privacy requirements., • Experience as a Product / Program Manager., • Experience with EHR integrations (FHIR standards) or healthcare interoperability., • Background in AI/ML application engineering, specifically working with LLMs or RAG pipelines., • Frontier Technology: We are building an AI-native operating system for healthcare, not just another telemedicine app., • Ownership: You will have significant autonomy to shape the technical vision and culture of the engineering organization., • Leadership Impact: You will report directly to technology executives and be a key voice in company-wide strategic decisions., • Flexible schedule – set your own hours, • Medical, Dental & Vision coverage (available on day 1 of employment), • 401k (with a company match), • Employer-paid life insurance coverage, • Generous paid time off, • Opportunities for career growth To raise the standard of pediatric mental health care through accurate understanding and precise treatment that reflect how each child's brain, body, and behavior work together. "It's so rare to find comprehensive care like this---from testing to therapy to med management (and more)--all in one place. In addition, the school advocacy support we receive is unprecedented. We no longer feel like we are managing things alone." Fostering an inclusive environment: Blackbird is committed to cultivating and preserving a culture of inclusion and belonging. We are able to grow and learn better together with a diverse team of employees. In recruiting for our team, we welcome the unique contributions that you can bring in terms of your education, opinions, culture, ethnicity, race, sex, gender identity and expression, nation of origin, age, languages spoken, veteran status, color, religion, disability, sexual orientation and beliefs. Blackbird provides equal employment opportunities to all employees and applicants and prohibits discrimination and harassment of any type. If you need a reasonable accommodation during the application or interview process, please contact us at so we can support you. Our patient support team is busy helping children and families, please do not call or email them about your application — this helps us process your application more efficiently.

Job Description:\n\nDescription: Position Title: Crisis Services Clinician Reports to: Director of Clinical Services Location: Seattle, WA, In-person role Payrate: $37.24/hr, and $4/hr shift differential for graveyard shift Union Representation: Represented by OPEIU Schedule: Day Shift and After-hours. Program Summary: Crisis Connections provides a variety of telephone-based support services that are free and easily accessible to anyone in our community experiencing crisis. Our service area includes King County and WA State. Our passion is to foster resilience and wellbeing for all by connecting people to accessible and compassionate support. Position Summary: As a Crisis Services Clinician, you will be a qualified Mental Health Professional with comprehensive training in four essential crisis services clinical functions: Crisis Services Coordinator, Hospital Authorizer, One-Call Triage Clinician, and Mental Health Triage Clinician. Your primary responsibility will entail overseeing all activities within the phone room, working collaboratively with fellow clinical staff and paraprofessionals during each shift. Job Duties and Responsibilities: Crisis Service CoordinationSupervise Phone Workers directly and provide general oversight and direction to other staff in the phone room during scheduled shifts.Monitor and coach Phone Workers closely, assign and review tasks of Crisis Intervention Specialists (CIS), and offer consultation and direction to other clinical staff engaged in crisis room work.Provide leadership on the floor and determine when consultation from supervisors and upper managers is necessary during shifts.Monitor call queues to assign phone interventions promptly to support appropriate clinical service and meet contractual metrics.Supports the CIS with ongoing and immediate feedback as well as gives input to CIS supervisor for formal evaluation.Conducts formal evaluations of Phone Workers in a timely manner and provides ongoing feedback to Volunteer Services Manager regarding Phone Worker performances including discipline and commendation.Ensure adherence to all policies and procedures by phone room staff.Ensure delivery of services consistent with compassionate, respectful, professional, and recovery-oriented principles.Assess crisis calls, evaluate risk of harm and mental illness, and ensure implementation of best clinical intervention practices.Assist phone workers in identifying clients of agencies for which after-hours telephone support is provided or who are frequent callers of the crisis line.Ensure accurate and complete documentation of all calls in the Quality Assurance (QA) process. Mental Health TriageConduct assessments on calls to the King County Crisis and Commitment public line, evaluating the risk of harm and implementing optimal clinical intervention practices.Provide compassionate emotional support to callers while remaining vigilant regarding crisis and suicide intervention strategies.Utilize the King County Client Lookup System (CLS) to identify callers who may be affiliated with a community mental health center.Ensure meticulous and thorough documentation of all calls in the phone message log, Triage log, and our Electronic Health Record (EHR) system. Assist the Crisis Services Coordinator during peak periods and upon request, including providing guidance to phone workers with regards to sound clinical judgment during calls.Complete Sheena's law referrals from Law enforcement by conducting telephonic outreach to the person of concern or facilitating crisis services such as the mobile crisis team or Children Crisis Outreach Response System Referral. Notify the Public Mental Health Agency the person of concern is enrolled with, documenting the interaction in the Sheena's law Log forms. Hospital Diversion and Authorization ResponsibilitiesAnswers the Hospital Authorization Line, screening referrals for medical necessity eligibility using Adult and Child Level of Care Utilization Screening Systems (LOCUS and CALOCUS).Ensures accurate and thorough completion and maintenance of all necessary paper documentation and electronic data entry, adhering strictly to established policies and procedures for information gathering, consulting with psychiatrists, and documenting client acceptance or denial of inpatient level of care.Completes all authorizations within two hours of receiving complete referral information and meets all timeline requirements, completing data entry and paper document dissemination for all authorizations within daily shift.Appropriately refers requests for retrospective reviews, length of stay extensions, etc., to HA/DV Lead when appropriate.Offers assistance to the Crisis Services Coordinator during peak periods and/or upon request, which may involve providing guidance to phone workers with sound clinical judgment while they are on a call. One-Call TriageAnswer calls from first responders 24/7, ensuring timely responses to urgent situations.Gather essential information from first responders regarding the individual in crisis.Utilize ECLS/EDIE and other electronic systems to identify available supports or resources for the client.Offer diversion or less restrictive options to first responders in real-time, prioritizing client safety and well-being.Establish a warm connection to the identified resource, facilitating seamless transitions for the individual in crisis.Maintain accurate documentation in BHO log and EHR systems, ensuring thorough record-keeping and compliance with protocols.Complete notifications (via fax, secure email, or other means) to the receiving agency, facilitating smooth coordination of care.Track disposition and ongoing progress of referrals, ensuring a closed-loop referral process for accountability and follow-up. Community Consultation and LinkagesProvides professional consultation to callers on the business line regarding access to the mental health system, crisis intervention, suicide intervention, and other mental health topics as needed.Completes Electronic Client Lookup System (ECLS) search inquiries, disclosing information only to callers with the right to access ECLS information according to policy guidelines, and documents each ECLS search.Utilizes Electronic Health Record System, Carelogic, and County communication systems such as OpenBeds and ECLS Phone Message Log effectively for coordination with DCRs and Mobile Teams.Ensures completion of appropriate screening and linkage to Next Day Appointments, Children's Crisis Outreach and Response System, Mobile Outreach Team, Geriatric Regional Assessment Team, Designated Mental Health Professionals, and other outreach services for callers requesting those services.Ensures accurate and complete documentation of all activities throughout the Quality Assurance (QA) process. New Hire Training Requirements: New hires are expected to attend 3 training shifts per week onsite and will require the following online modules and shadowing shifts before starting their scheduled shifts. Your Training Coordinator will provide follow-up and additional information during your New Hire Orientation. Crisis Services Clinician Training RequirementsAttend a 4-hour listening shift onsite at Seattle office during first week.Complete 19 hours of online training modules.Complete 10 Shadowing shifts, 8 hours each onsite at Seattle office.Attend Live Training once a year. Further Training and Professional Development:Stay registered as required and remain abreast of current professional literature and developments in the mental health field.Dedicate a minimum of 12 hours of training per Full-Time Equivalent (FTE) on approved topics pertinent to job responsibilities.Regularly attend staff meetings for Crisis Services and Hospital Authorization to stay informed and contribute to team discussions. Required Skills and Qualifications:Demonstrated ability to cultivate and sustain productive working relationships.Proficiency in clinical practice, showcasing sound clinical judgment and expertise.Previous experience in a supervisory capacity, exhibiting effective leadership skills.Aptitude for thriving in high-pressure environments, adept at maintaining composure and delivering results.Collaborative mindset, capable of effectively collaborating with a diverse team of clinical professionals and volunteers.Self-reliant and capable of executing tasks autonomously when necessary.Eligibility or pursuit of Licensed Agency Affiliated Counselor Licensure or higher.Requires a Master’s degree in social sciences coupled with a minimum of two years of supervised experience working with individuals afflicted by severe and persistent mental illnesses.Preference for candidates with prior experience within the King, Clark, Chelan, Douglas, Pierce, Okanogan, Klickitat, Grant, or Skamania County Public Mental Health System. Quantity and Quality of Work/Work Habits · Consistently arrives on time for scheduled shifts and demonstrates reliability by adhering to assigned work hours. · Adheres to organizational personnel policies and procedures, ensuring compliance with established guidelines and protocols. · Communicates clearly and effectively, both in written and verbal forms, ensuring messages are concise, accurate, and comprehensive. · Cultivates genuine relationships by fostering cooperation, addressing conflicts openly and honestly, and embracing constructive feedback. Demonstrates respect for colleagues, volunteers, and clients/customers. · Appropriately engages with supervision, seeking guidance and support when needed to enhance job performance and effectiveness. · Actively contributes to fostering a positive work environment through collaborative decision-making, fostering team cohesion, and providing encouragement to colleagues and volunteers to achieve excellence. · Demonstrates proactive problem-solving skills by identifying issues and offering constructive solutions to address challenges within the work environment.Requirements: Computer Skills Assessment: Crisis Connections requires a basic Computer Skills assessment to measure computer literacy and skills. The assessment is approximately 15 minutes in length, and timed. HR will provide a link to complete the test after screening qualified candidates.This assessment will be completed on the candidate's personal computer. Upon request, candidates may take the assessment at one of our 2 office locations as an accommodation. Additional accommodations for the assessment are provided upon request. Technology Requirement:Smart phone with ability to download the Microsoft Multi-factor Authentication (MFA) application. For Remote / Hybrid positionsHigh speed internet (wired ethernet connection preferred). No Cellular or Hotspots.A quiet and confidential designated working area. Working Conditions: Individuals in this position should be able to sit or stand for lengthy periods of time. Individuals will need to be able to wear a headset or earphones as they take calls and attend meetings. Individuals will need to manage several IT/software platforms at once and be able to function in an environment with moderate noise and distraction.This position will expose you to conversations about suicide, mental health issues and staff responding to crisis situations. Thriving employees means a thriving mission: We work hard to embrace diversity and inclusion. We welcome everyone's lived experiences, cultures, and expertise, at Crisis Connections because it strengthens our team and the care we provide to the community. BIPOC, persons with disabilities, and members of the LGBTQ+ community are strongly encouraged to apply. We are dedicated to supporting our employees by offering excellent benefits and career progression opportunities.Excellent medical, dental, and vision coverageAnnual wage increasesGenerous Paid Time Off & 12 Paid HolidaysDiscount on ORCA transit passFree Parking & Flexible SchedulesGrowth opportunitiesSelf-care tools & weekly check ins with your supervisor Voluntary BenefitsShort-term and long-term disabilityFlexible Spending Accounts (FSA)403B Retirement Plan Offers of Employment: All offers of employment are contingent upon successful completion of a background check including a Criminal History Report and Reference Check. DISCLAIMER: The information presented indicates the general nature and level of work expected of employees in this classification. It is not designed to contain, or to be interpreted as, a comprehensive inventory of all duties, responsibilities, qualifications, and objectives required of employees assigned to this job. As an adaptive organization, responsibilities can and will change in alignment with greater efficiencies and mission metrics. EQUAL EMPLOYMENT OPPORTUNITY AND NON-DISCRIMINATION: Crisis Connections (CC) is committed to equal opportunity for all employees and applicants. CC does not discriminate with regards to hiring, assignment, promotion, or other conditions of staff employment because of race, color, religion, sex, national origin, age, marital status, sexual orientation, gender, gender identity, veteran status, disability, genetic information, or any other status protected under local, state, or federal law.In accordance with the Americans with Disabilities Act, upon request, reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of our positions. Crisis Connections is an equal opportunity employer. We value having employees whose skills, experience and background reflect the diverse populations we serve.

Job Description Regional Operations Manager - West Coast Location: Remote with up to 75% travel across the Western U.S. Currently includes: California, Washington, Idaho, Nevada, Utah, Arizona, and Colorado. Applicant must live in one of those states. This position is open to U.S. citizens only. Candidates must be legally authorized to work in the United States and must be based within the U.S. during employment. Position Highlights: Paradigm Oral Health is seeking a dynamic and results-driven Regional Operations Manager to support our growing network of oral surgery practices throughout the Western U.S. Reporting to the Regional Director, this role is ideal for a strategic leader passionate about operational excellence, team development, and enhancing patient outcomes. This is a remote-based position with frequent travel across the West Coast and surrounding states. • Lead and inspire practice teams to deliver exceptional patient care and service, • Drive operational excellence by analyzing KPIs and implementing strategic improvements, • Manage financial performance, including budgeting, revenue cycle, and P&L oversight, • Recruit, mentor, and develop high-performing teams across multiple sites, • Ensure adherence to clinical compliance standards, policies, and procedures What We Offer: We prioritize your personal and professional well–being, covering aspects from health to financial and social welfare. • Health, Dental, Vision, with HSA Option, • Paid Life Insurance, • Accident and Hospital Indemnity Insurance, • Paid Time Off and Sick Leave, • 401k with up to 4% Company Match, • Short/Long Term Disability, • Employee Assistance Program, • National Discount and Rewards Marketplace, • 5+ years of experience in healthcare or dental practice operations, including multi-site or regional leadership, • Demonstrated success in driving operational performance and team development, • Strong financial acumen, including experience with budgeting, revenue cycle, and P&L management, • Excellent communication, coaching, and team-building skills, • Strategic thinker with the ability to manage both day-to-day operations and long-term initiatives, • Experience specifically within oral surgery or dental specialty practices, • Background in scaling operations during periods of rapid growth or integration, • Familiarity with compliance standards in healthcare or dental settings (state, federal, and industry-specific), • Experience with KPI tracking and the use of data analytics in decision-making, • Bachelor’s or advanced degree in business, healthcare administration, or related field

Job Description This position is remote. We are targeting an individual who lives in the Seattle area and is knowledgeable of the area and its available resources. This is essential in being able to assist our Medicare and Dual Plan members by providing education coordination with care teams and connecting to community-based resources. Who we are Community Health Plan of Washington is an equal opportunity employer committed to a diverse and inclusive workforce. All qualified applicants will receive consideration for employment without regard to any actual or perceived protected characteristic or other unlawful consideration. Our commitment is to: • Strive to apply an equity lens to all our work., • Reduce health disparities., • Become an anti-racist organization Responsible for the operational delivery of the plan’s case management and coordination programs and processes. Provides case management services for CHPW members with short term, long term, stable, unstable, and predictable course of illness, and/or highly complex medical/behavioral and social conditions. The goal is to improve members' quality of life and ensure cost-effective outcomes by using internal and community-based resources. To be successful in this role, you: • Have a Bachelor’s degree in nursing, or a master’s degree in social work and/or related behavior health field (preferred), • Possess Current, unrestricted license in the State of Washington as a registered nurse (RN) (required) OR, • Current, unrestricted license in the State of Washington as a Social Worker (LSWAA, LSWAIC) (required), OR, • Current, unrestricted license in the State of Washington as a Mental Health Counselor (LMHC), Mental Health Professional (LMHP), or Marriage and Family Therapist (LMFT) (required), • Have a minimum of one (1) year case management, home health or discharge planning experience; or a combination of education and experience which provides an equivalent background required OR, • Have a minimum of one (1) year facility-based medical or behavioral health experience and/or outpatient psychiatric and substance abuse/substance abuse disorder treatment experience, required; or equivalent combination of education and experience and/or working with children and families. Experience with those who have disabilities and knowledge of Child and Families Services, • Have a minimum three (3) years of clinical experience in an acute care and/or outpatient setting (required), • Experience and proficiency with Microsoft Office products, • Possess a Case Management Certification (preferred) The Case Manager I is responsible for performing telephonic case management for members with acute, chronic, and complex needs. Examples listed below are not necessarily exhaustive and may be revised by the employer. • Advocates on behalf of members and facilitates coordination of resources required to help members reach optimum functional levels and autonomy within the constraints of their disease conditions., • Works within a multi-functional team to connect with providers, members, caregivers, contracted vendors, community resources, and health plan partners to assess the member's health status, identify care needs and ensure access to appropriate services to achieve positive health outcomes., • Assesses, evaluates, plans, implements, and documents care of members within the organization’s clinical database system, in accordance with organizational policies and procedures., • Responsible for the assessment of members, including identifying and coordinating access to the appropriate level of care and treatment. Uses the assessment information to assign the appropriate risk and complexity level, and create and document a care plan in coordination with the member, family and health team input., • Initiates a plan of care based on member-specific needs, assessment data and the medical/behavioral plan of care. Goals for members are measurable and developed in conjunction with the patient/family to improve quality of life., • Plans care in collaboration with members of the multidisciplinary team, and considers the physical, behavioral, cultural, psychosocial, spiritual, age specific and educational needs of the member in the plan of care., • Reviews and revises the plan of care with the interdisciplinary care team to reflect changing member needs based on evaluation of the members’ status, and/or as a result of reassessment., • Implements the plan of care through direct member care, coordination, and delegation of the activities of the health care team. Promotes continuity of care by accurately and completely communicating to health care team the status of members for whom care is provided. Engages community resources where applicable., • Conducts interdisciplinary care team meetings with the member/family to assess care plan and recommend adjustments as indicated., • Continuously evaluate members’ progress towards goals, identify potential barriers to attaining goals and expected outcomes in collaboration with other health care team members., • Documents all case activity using the CHPW care management system and follows documentation standards and protocols., • Collaborates with the Transition of Care (TOC) team if a member is hospitalized., • Serves as a liaison at various local and statewide meetings and/or workgroups and provides clinical support to providers’ network to enhance integrated care coordination., • Assesses barriers to care and assist members and health care team to address concerns., • Implements developed workflow activities and activities for designated programs., • Conduct member case management in the field at Provider(s) office, member’s home, inpatient medical or psychiatric hospitals, skilled nursing facilities, adult family homes, or in a community setting., • Attend member appointments or care conferences in collaboration with the members care team when indicated., • This position may requires traveling on behalf of the Company and working in the field. It is essential that a current driver’s license, proof of insurance and an acceptable driving record are maintained., • Employees are expected to report to work as scheduled, participate in all assigned meetings, and meet established performance and accountability standards., • Managed care (Medicaid and/or Medicare) experience, • Previous experience using Care Management software applications, • Knowledge of, and experience with, community resources preferred, • Knowledge of Medicare and Medicaid regulations, • Experience in care management workflow systems, • Effective verbal and written communication skills, • Effective organizational, time management, and project management skills, • Ability to work independently, • Comfortable presenting in a group setting, • Perform all functions of the job with accuracy, attention to detail and within established timeframes. As part of our hiring process, the following criteria must be met: • Has not been sanctioned or excluded from participation in federal or state healthcare programs by a federal or state law enforcement, regulatory, or licensing agency, • Vaccination requirement (CHPW offers a process for medical or religious exemptions) The position is FLSA Exempt and is not eligible for overtime and has a 10% annual incentive target based on company, department, and individual performance goals. The base pay actually offered will take into account internal equity and also may vary depending on the candidate’s job-related knowledge, skills, and experience among other factors. CHPW offers the following benefits for Full and Part-time employees and their dependents: • Medical, Prescription, Dental, and Vision, • Telehealth app, • Flexible Spending Accounts, Health Savings Accounts, • Basic Life AD&D, Short and Long-Term Disability, • Voluntary Life, Critical Care, and Long-Term Care Insurance, • 401(k) Retirement and generous employer match, • Employee Assistance Program and Mental Fitness app, • Financial Coaching, Identity Theft Protection, • Time off including PTO accrual starting at 17 days per year, • 40 hours Community Service volunteer time, • 10 standard holidays, 2 floating holidays Sensory*: • Extended periods of sitting, computer use, talking, and possibly standing Office environment Employees who frequently work in front of computer monitors are at risk for environmental exposure to low-grade radiation.

Job Description This position is a hybrid of remote from home and field work. The candidate will need to reside in and travel throughout the North Sound region (Snohomish, Skagit, Whatcom, San Juan and Island counties). Who we are Community Health Plan of Washington is an equal opportunity employer committed to a diverse and inclusive workforce. All qualified applicants will receive consideration for employment without regard to any actual or perceived protected characteristic or other unlawful consideration. Our commitment is to: • Strive to apply an equity lens to all our work., • Reduce health disparities. This position works under the general direction of the Supervisor of Care Management and is responsible for the plan’s regional field care management and coordination programs and processes. The Regional Field Case Manager will provide care management services for CHPW members with short term, long term, stable, unstable, and predictable course of illness. The Regional Field Case Manager resides within the assigned region to effectively coordinate care between members, providers and community resources. This role also provides care management services for CHPW members with highly complex medical/behavioral and social conditions where advocacy and coordination are required. This role represents CHPW in the community to provide education on care management programs and provide in-person support for members. The Regional Field Case Manager coordinates with internal and external partners to support members, providers and initiatives in the assigned region. To be successful in this role, you: • Possess a Bachelor’s degree in nursing or a master’s degree in social work and/or a related behavior health field (required)., • Have a current, unrestricted license in the state of Washington as a registered nurse (RN) (required) OR, • Have a current, unrestricted license in the State of Washington as a Social Worker (LSWAA, LSWAIC) (required) OR, • Current, unrestricted license in the State of Washington as a Mental health Counselor (LMHC), Mental Health Professional (LMHP), or Marriage and Family Therapist (LMFT) (required), • Have a minimum of one (1) year case management experience; home health or discharge planning experience; or a combination of education and experience which provides an equivalent background required OR, • Have a minimum of one (1) year in an acute care, facility-based medical or behavioral health experience and/or outpatient psychiatric and substance abuse disorder treatment experience, required; or equivalent combination of education and experience and/or working with children and families., • Have experience with those who have disabilities and knowledge of Child and Families Services., • Have a minimum three (3) years of clinical experience and/or outpatient setting (required)., • Have a case management certification., • Are bilingual., • Have experience in managed care (Medicaid/HCA)., • Have previous experience in using Care Management software applications., • Have knowledge of, and experience with, community resources., • Engages with members, providers and agencies in the assigned region to support field care management services., • Provides face-to-face visits to members where telephonic care management is a barrier, to foster effective participation in the care management program., • Identify and partner with emergency response services or other programs in a community that support members who are high utilizers of medical/behavioral health services. Field case management can include meeting members in acute care, emergency room, adult family home, Inpatient behavioral health facilities, shelters, community health centers, members home or member preferred location., • Assesses, evaluates, plans, implements, and documents the care of members within the organizations’ clinical database system in accordance with organizational policies and procedures., • Implements the plan of care through direct member care, coordination, and delegation of the activities of the health care team. Promotes continuity of care by accurately and completely communicating to health care team the status of members for whom care is provided., • Evaluates members’ progress towards goals, identify potential barriers, assists members in navigating the healthcare system and expected outcomes in collaboration with member and the interdisciplinary care team., • Works within the multi-interdisciplinary care team that collaborates with providers, members, caregivers, contracted vendors, community resources, and health plan partners to assess the member's health status, identify care needs and ensure access to appropriate services to achieve positive health outcomes., • Advocates on behalf of members and facilitates coordination of resources required to help members reach optimum functional levels and autonomy within the constraints of their disease conditions., • Represents CHPW Care Management Department in the community to provide education on care management programs and collaborate with providers and community partners. Leads regional based projects as assigned, • Participates in external care conferences and other d/c planning activities that may be needed to prevent a readmission as needed., • Participates in clinical case review with internal interdisciplinary team at Care Management Rounds., • Employees are expected to report to work as scheduled, participate in all assigned meetings, and meet established performance and accountability standards., • Other duties as assigned. Essential functions listed are not necessarily exhaustive and may be revised by the employer, at its sole discretion., • Knowledge of regulatory and certification requirements and their impact on the organization such as CMS, HCA, HEDIS, CAHPS, and NCQA., • Knowledge of and experience with community and other resources, • Analytical skills and the ability to interpret, evaluate and formulate action plans based upon data, • Organizational, time management, and project management skills, • Ability to handle multiple priorities, • Ability to multi-task and deal with complex assignments on a frequent basis, • Proficiency and experience with Microsoft Office products, • Written and verbal communication skills; able to communicate with and collaborate effectively with internal departments, physicians and allied health care providers, • Ability to work independently, • Perform all functions of the job with accuracy, attention to detail and within established timeframes. As part of our hiring process, the following criteria must be met: • Has not been sanctioned or excluded from participation in federal or state healthcare programs by a federal or state law enforcement, regulatory, or licensing agency, • Vaccination requirement (CHPW offers a process for medical or religious exemptions) The position is FLSA Exempt and is not eligible for overtime and has a 10% annual incentive target based on company, department, and individual performance goals. The base pay actually offered will take into account internal equity and also may vary depending on the candidate’s job-related knowledge, skills, and experience among other factors. CHPW offers the following benefits for Full and Part-time employees and their dependents: • Medical, Prescription, Dental, and Vision, • Telehealth app, • Flexible Spending Accounts, Health Savings Accounts, • Basic Life AD&D, Short and Long-Term Disability, • Voluntary Life, Critical Care, and Long-Term Care Insurance, • 401(k) Retirement and generous employer match, • Employee Assistance Program and Mental Fitness app, • Financial Coaching, Identity Theft Protection, • Time off including PTO accrual starting at 17 days per year, • 40 hours Community Service volunteer time, • 10 standard holidays, 2 floating holidays Sensory*: • Extended periods of sitting, computer use, talking, and possibly standing Office environment Employees who frequently work in front of computer monitors are at risk for environmental exposure to low-grade radiation. *Candidates whose disabilities make them unable to meet these requirements are considered fully qualified if they can perform the essential functions of the job with reasonable accommodation. *The above is intended to describe the general content of and the requirements for satisfactory performance in this position. It is not to be construed as an exhaustive statement of the duties, responsibilities, or requirements of this position. Job descriptions may be updated or changed to reflect business needs.

Job Description This position is a hybrid of remote from home and field work. The candidate will need to reside in and travel throughout the Spokane region (Ferry, Stevens, Pend Oreille, Lincoln, Spokane and Adams counties). Who we are Community Health Plan of Washington is an equal opportunity employer committed to a diverse and inclusive workforce. All qualified applicants will receive consideration for employment without regard to any actual or perceived protected characteristic or other unlawful consideration. Our commitment is to: • Strive to apply an equity lens to all our work., • Reduce health disparities. This position works under the general direction of the Supervisor of Care Management and is responsible for the plan’s regional field care management and coordination programs and processes. The Regional Field Case Manager will provide care management services for CHPW members with short term, long term, stable, unstable, and predictable course of illness. The Regional Field Case Manager resides within the assigned region to effectively coordinate care between members, providers and community resources. This role also provides care management services for CHPW members with highly complex medical/behavioral and social conditions where advocacy and coordination are required. This role represents CHPW in the community to provide education on care management programs and provide in-person support for members. The Regional Field Case Manager coordinates with internal and external partners to support members, providers and initiatives in the assigned region. To be successful in this role, you: • Possess a Bachelor’s degree in nursing or a master’s degree in social work and/or a related behavior health field (required)., • Have a current, unrestricted license in the state of Washington as a registered nurse (RN) (required) OR, • Have a current, unrestricted license in the State of Washington as a Social Worker (LSWAA, LSWAIC) (required) OR, • Current, unrestricted license in the State of Washington as a Mental health Counselor (LMHC), Mental Health Professional (LMHP), or Marriage and Family Therapist (LMFT) (required), • Have a minimum of one (1) year case management experience; home health or discharge planning experience; or a combination of education and experience which provides an equivalent background required OR, • Have a minimum of one (1) year in an acute care, facility-based medical or behavioral health experience and/or outpatient psychiatric and substance abuse disorder treatment experience, required; or equivalent combination of education and experience and/or working with children and families., • Have experience with those who have disabilities and knowledge of Child and Families Services., • Have a minimum three (3) years of clinical experience and/or outpatient setting (required)., • Have a case management certification., • Are bilingual., • Have experience in managed care (Medicaid/HCA)., • Have previous experience in using Care Management software applications., • Have knowledge of, and experience with, community resources., • Engages with members, providers and agencies in the assigned region to support field care management services., • Provides face-to-face visits to members where telephonic care management is a barrier, to foster effective participation in the care management program., • Identify and partner with emergency response services or other programs in a community that support members who are high utilizers of medical/behavioral health services.Field case management can include meeting members in acute care, emergency room, adult family home, Inpatient behavioral health facilities, shelters, community health centers, members home or member preferred location., • Assesses, evaluates, plans, implements, and documents the care of members within the organizations’ clinical database system in accordance with organizational policies and procedures., • Implements the plan of care through direct member care, coordination, and delegation of the activities of the health care team. Promotes continuity of care by accurately and completely communicating to health care team the status of members for whom care is provided., • Evaluates members’ progress towards goals, identify potential barriers, assists members in navigating the healthcare system and expected outcomes in collaboration with member and the interdisciplinary care team., • Works within the multi-interdisciplinary care team that collaborates with providers, members, caregivers, contracted vendors, community resources, and health plan partners to assess the member's health status, identify care needs and ensure access to appropriate services to achieve positive health outcomes., • Advocates on behalf of members and facilitates coordination of resources required to help members reach optimum functional levels and autonomy within the constraints of their disease conditions., • Represents CHPW Care Management Department in the community to provide education on care management programs and collaborate with providers and community partners. Leads regional based projects as assigned, • Participates in external care conferences and other d/c planning activities that may be needed to prevent a readmission as needed., • Participates in clinical case review with internal interdisciplinary team at Care Management Rounds., • Employees are expected to report to work as scheduled, participate in all assigned meetings, and meet established performance and accountability standards., • Other duties as assigned. Essential functions listed are not necessarily exhaustive and may be revised by the employer, at its sole discretion., • Knowledge of regulatory and certification requirements and their impact on the organization such as CMS, HCA, HEDIS, CAHPS, and NCQA., • Knowledge of and experience with community and other resources, • Analytical skills and the ability to interpret, evaluate and formulate action plans based upon data, • Organizational, time management, and project management skills, • Ability to handle multiple priorities, • Ability to multi-task and deal with complex assignments on a frequent basis, • Proficiency and experience with Microsoft Office products, • Written and verbal communication skills; able to communicate with and collaborate effectively with internal departments, physicians and allied health care providers, • Ability to work independently, • Perform all functions of the job with accuracy, attention to detail and within established timeframes. As part of our hiring process, the following criteria must be met: • Has not been sanctioned or excluded from participation in federal or state healthcare programs by a federal or state law enforcement, regulatory, or licensing agency, • Vaccination requirement (CHPW offers a process for medical or religious exemptions) The position is FLSA Exempt and is not eligible for overtime and has a 10% annual incentive target based on company, department, and individual performance goals. The base pay actually offered will take into account internal equity and also may vary depending on the candidate’s job-related knowledge, skills, and experience among other factors. CHPW offers the following benefits for Full and Part-time employees and their dependents: • Medical, Prescription, Dental, and Vision, • Telehealth app, • Flexible Spending Accounts, Health Savings Accounts, • Basic Life AD&D, Short and Long-Term Disability, • Voluntary Life, Critical Care, and Long-Term Care Insurance, • 401(k) Retirement and generous employer match, • Employee Assistance Program and Mental Fitness app, • Financial Coaching, Identity Theft Protection, • Time off including PTO accrual starting at 17 days per year, • 40 hours Community Service volunteer time, • 10 standard holidays, 2 floating holidays Sensory*: • Extended periods of sitting, computer use, talking, and possibly standing Office environment Employees who frequently work in front of computer monitors are at risk for environmental exposure to low-grade radiation. *Candidates whose disabilities make them unable to meet these requirements are considered fully qualified if they can perform the essential functions of the job with reasonable accommodation. *The above is intended to describe the general content of and the requirements for satisfactory performance in this position. It is not to be construed as an exhaustive statement of the duties, responsibilities, or requirements of this position. Job descriptions may be updated or changed to reflect business needs.

Job Description This position is available fully remote in Washington state. Who we are Community Health Plan of Washington is an equal opportunity employer committed to a diverse and inclusive workforce. All qualified applicants will receive consideration for employment without regard to any actual or perceived protected characteristic or other unlawful consideration. Our commitment is to: • Strive to apply an equity lens to all our work., • Reduce health disparities. The Level I Utilization Management Clinician performs utilization review for medical or behavioral health requests using utilization review criteria, technologies, and tools. Identifies, coordinates, and implements high quality, cost-effective alternatives when appropriate to the patient’s condition. Supports physician decision-making, working collaboratively with all members of the health care team, the patient, the patient’s family, co-workers, and internal and external customers to achieve optimal patient outcomes. Ensures members have timely access to care and supports during transitions between levels of care. Understands and effectively communicates requirements and follows Community Health Plan of Washington (CHPW) policies and procedures. To be successful in this role, you: • Have a bachelor’s degree in a relevant field or an equivalent combination of education and highly relevant experience., • Have a current, unrestricted license as an RN or LPN., • Have at least two years clinical experience in either a physical health or behavioral health setting., • Conduct review of hospital notification or prior authorization care requests against established clinical guidelines and health plan policies., • Collaborate with facilities to perform discharge planning., • Provide coordination support to members transitioning between care settings or returning home from a hospitalization. Identifies member needs and provides support to ensure necessary services are available during the transition period., • Collaborates with providers, office staff, and Care Coordination team to assure coordination of care in a timely manner according to contractual and regulatory timeframes., • Identifies, coordinates, and ensures high quality care and appropriate care by focusing on supporting access to care and services across the continuum of care in accordance with the patient’s medical needs., • Identify potentially unnecessary services and/or delivery settings and recommends appropriate alternatives., • Identifies and determines medical necessity of out of network (OON) requests for services., • Assures referrals are complete and enrollment/eligibility benefits verified, prior to authorizing care., • Delivers timely written notification to patient or family members and communicates with members of the health care team., • Prepare cases that do not meet medical necessity or criteria for medical director review., • Communicate effectively with medical director regarding identified variances within the case against criteria utilized for medical review., • Regularly communicates with the UM Manager, Medical Director, physician advisor/reviewer and primary care physician for support, problem resolution and notification of decertification and appeals., • Using established screening tools, identify candidates and recommend enrollment into care management and disease management programs., • Identify quality of care issues and report for investigation per CHPW's policy., • Participates as part of the care management team; works collaboratively with all department staff., • Reporting to work on time and for all scheduled shifts is essential to this position., • Ability to effectively manage and maintain quality standards for high volume of authorization., • Ability to work independently., • Effective written and verbal communication skills; able to communicate with and collaborate effectively with physicians and allied health care providers., • Knowledge in criteria set, including MCG, InterQual, ASAM, and LOCUS preferred., • Ability to multi-task and deal with complex assignments with competing priorities on a frequent basis., • Perform all functions of the job with accuracy, attention to detail and within established timeframes., • Effective analytical skills and the ability to interpret, evaluate and formulate action plans based upon data., • Experience in care management workflow systems., • Flexibility and willingness to work in a matrix-management environment., • Demonstrated organizational, time management, and project management skills., • Demonstrated proficiency and experience with Microsoft Office products., • Ability to present in a group setting., • Willingness to be part of a collaborative and dynamic clinical development team. As part of our hiring process, the following criteria must be met: • Has not been sanctioned or excluded from participation in federal or state healthcare programs by a federal or state law enforcement, regulatory, or licensing agency., • Vaccination requirement (CHPW offers a process for medical or religious exemptions) The position is FLSA Non-Exempt and is eligible for overtime and has a 10% annual incentive target based on company, department, and individual performance goals. The base pay actually offered will take into account internal equity and also may vary depending on the candidate’s job-related knowledge, skills, and experience among other factors. CHPW offers the following benefits for Full and Part-time employees and their dependents: • Medical, Prescription, Dental, and Vision, • Telehealth app, • Flexible Spending Accounts, Health Savings Accounts, • Basic Life AD&D, Short and Long-Term Disability, • Voluntary Life, Critical Care, and Long-Term Care Insurance, • 401(k) Retirement and generous employer match, • Employee Assistance Program and Mental Fitness app, • Financial Coaching, Identity Theft Protection, • Time off including PTO accrual starting at 17 days per year., • 40 hours Community Service volunteer time, • 10 standard holidays, 2 floating holidays Sensory*: • Extended periods of sitting, computer use, talking and possibly standing, • Simple grasp, firm grasp, fine manipulation, pinch, finger dexterity, supination/pronation, wrist flexion, • Frequent torso/back static position; occasional stooping, bending, and twisting. Office environment Employees who frequently work in front of computer monitors are at risk for environmental exposure to low-grade radiation.

Job DescriptionAbout Rowan: At Rowan, we are all about making ear piercing experiences a celebration full of joy! Rowan is an innovative ear-piercing and hypoallergenic jewelry brand that brings safety to the forefront with our team of licensed nurses – and celebration to every customer with our joyful approach to piercings and jewelry. Our priority is to offer a fun, celebratory, and safe ear piercing experience for everyone. When we say piercing for all, we mean it. Everybody is invited to this ear party! About This Role: • The Clinical Studio Manager (CSM) pierces, oversees the daily operations of our ear piercing studio, ensuring the highest level of customer service, and maintaining a clean, safe, and welcoming environment. The ideal Clinical Studio Manager candidate will be a strong Rowan Nurse with a passion for retail, a commitment to safety and customer satisfaction, and an ability to drive sales and manage a team effectively. We are looking for an enthusiastic, customer-obsessed Clinical Studio Manager to join our team and oversee our Bellevue Square studio location.Key Responsibilities:, • Piercing:, • Create magical and memorable customer experiences by combining top-notch clinical care with a celebratory atmosphere during each piercing session., • Ensure customer's safety and comfort and smooth flow of customer care., • Provide confident, clear, and professional communication with clients throughout their entire piercing experience., • Educate customers on aftercare, promoting Rowan's After Care to support healing and ensure their well-being., • Conduct a thorough ear evaluation to find the perfect earring placement and offer personalized styling advice., • Maintain a sterile and aseptic environment at the nurse station and on the procedure tray, ensuring all surfaces, instruments, and supplies are clean and properly sanitized to prevent contamination and promote customer safety., • Use your expert knowledge of skin care and infection control and prevention to provide professional and personalized piercing services. Customer Experience:, • Create a warm, welcoming, celebratory atmosphere, greet and engage with customers., • Customer-obsessed, working on the selling floor shoulder to shoulder with your teams, leading by example and delivering celebratory customer service, ensuring every customer enjoys a joyful and memorable ear piercing experience., • Help customers and their friends and family choose and style their ears with Rowan jewelry., • Handle customer inquiries, concerns, and complaints with professionalism and a focus on customer satisfaction., • Maintain a clean, welcoming, and safe studio environment at all times., • Engage with the local community to drive brand awareness, traffic and appointments., • Create a comforting atmosphere for customers, easing their concerns to ensure a relaxed and confident piercing experience., • Actively monitor the customer experience, quickly addressing and resolving any issues to maintain Rowan's clinical piercing standards.Leadership + Team Management:, • Lead, coach, and develop a team of studio staff, including Nurse Piercers and Sales Associates, to ensure consistent delivery of exceptional customer service and adherence to Rowan’s Clinical Safety standards and protocols., • Accountable for meeting Studio targets and overall performance, driving revenue growth and creating a performance-oriented culture by setting clear expectations and targets for the Studio team., • Foster a positive and inclusive team culture that reflects Rowan’s values and mission, bringing out the best in the Studio team and helping all team members meet and exceed their goals., • Schedule staff in partnership with District Manager within labor allocations to ensure optimal coverage while achieving payroll plans and audit for payroll accuracy, Manage time-off requests, and handle any staffing issues as they arise., • Recruit for open studio positions.Operations + Sales:, • Oversee all aspects inventory management, prioritizing Studio compliance to policies and standard operating procedures, while ensuring inventory control through POS accuracy and loss prevention measures., • Meet or exceed individual and Studio sales targets and performance metrics, including average order value, revenue to target, and increasing LTV by effectively communicating the value of Rowan’s services and products to customers, converting piercing customers to non piercing jewelry customers, and coaching and helping team members achieve their targets as well., • Drive sales and profitability by meeting or exceeding targets through optimized appointments, inventory sell-through, and ensuring proper daily team coverage to meet customer demand., • Ensure all visual merchandising standards are met and that product presentation, displays and fixtures are reflective of brand guidelines and standards., • Ensure compliance with all health and safety regulations, particularly regarding ear piercing procedures., • Ensure the studio and selling floor are neat, clean, organized, and reflects the brand image at all times., • Ensure all piercing stations, including the nurse cart, mayo stand, and nurse nook, are always stocked with the necessary supplies and ready for any customer needs., • Ensure the safety and cleanliness of our services by sterilizing jewelry and needle piercing instruments.Training + Development:, • Mentor and train new nurses to uphold Rowan's Clinical Piercing Standards, including shadowing piercing services and observing customer interactions., • Train and onboard new staff members, ensuring they understand Rowan’s procedures, safety protocols, customer experience standards and product knowledge., • Leverage coaching and feedback to continually develop a diverse Studio team., • Provide ongoing training and development opportunities to staff to enhance their skills and knowledge.Administrative Duties:, • Prepare and submit reports on studio performance, including sales, customer feedback, and operational opportunities., • Ensure studio budgets, track expenses, and financial targets are met., • Coordinate with corporate teams on marketing initiatives, product launches, and other company-wide activities.What You Offer:, • Required Certifications: Active RN or LPN/LVN License., • Proven experience in a retail management role for 3-5 years, preferably in a similar service-oriented environment. Jewelry experience a plus., • Proven strong leadership skills with the ability to inspire, motivate and develop a team., • Customer-obsessed, you love being on a selling floor with your team leading by example and delivering exceptional, memorable customer experiences., • Proven track record of driving sales and optimizing store profitability., • Excellent customer service skills with a passion for creating memorable experiences., • Ability to work a flexible schedule, including weekends and holidays., • Thrives in a fast-paced environment, able to adapt to multiple priorities while ensuring daily expected standards and financial goals are met., • Comfortable using technology, software systems and POS., • Deep understanding of retail operations, including inventory management and visual merchandising., • Strong organizational and multitasking abilities., • Knowledge of health and safety regulations, particularly related to piercing, is a plus., • Excellent verbal and written communication skills., • Proficient working in Google Suite (Calendar, Gmail, Sheets, and Documents)., • Analytical skills, including basic retail math, calculating inventory on-hands, tracking sales., • The role involves tasks that may include climbing ladders, bending, lifting, pushing, and reaching above and below the waist. The ability to lift up to 25 pounds is required., • Standing for a full 8-hour shift is a regular part of this role., • We are committed to providing reasonable accommodations to enable individuals with disabilities to perform the essential functions of this job, provided that these accommodations do not create undue hardship for the company, impede job performance, or pose safety concerns., • You make a commitment and stick to it! Work Expectations:, • Full-time schedule: 5 full days per week., • Weekend availability: 3 weekends per month.Benefits + Perks:, • Annual Base Salary between $75,000 - $80,000. This role is eligible for the Studio Manager Monthly bonus program as well as earned tips!, • Paid accrued Vacation and Sick Time for full-time employees., • Medical/Dental/Vision Health Plans for full time employees., • Employee Assistance Program (EAP) Resources., • 401k and Roth IRA Plans., • Generous employee discounts on our amazing products and services!

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