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Job Mission Lead a product development team to create products that customers love, creating value for both Omatic and our clients. Key responsibilities: • Work with CTO & Executive team to prioritize product development objectives, • Interface with clients to uncover market problems, test divergent ideas and converge on the best solution that is valuable, usable and feasible, • Drive outcomes by setting the strategic direction (roadmap) and managing the tactical implementation (backlog), • Support launching products in the market, including sales readiness, go-to-market activities and ongoing post-launch efforts Measurable Objectives Product Discovery & Opportunity Assessment • Runs a continuous-discovery loop (weekly customer touchpoints, rapid experiments, opportunity-solution tree kept current)., • Frames market problems with clear learning objectives, risks & assumptions before delivery., • Leads the Triad (PM + UX + Lead Engineer) to test value, usability & feasibility early; encourages intelligent risk-taking., • Combines qualitative insight (interviews, jobs-to-be-done) with quantitative signal (usage, funnel, NPS) to size opportunities., • Challenges assumptions openly—asks crisp, “what would have to be true?” questions. Strategic Roadmap & Outcome Planning • Owns an outcome-based roadmap that ties directly to company OKRs and 4-lens test (Strategy, Vision, Customer, Business)., • Gains executive & cross-functional alignment through storytelling and visuals; roadmaps are adaptable (reviewed at least quarterly)., • Converts high-level outcomes to measurable Key Results and maintains a visible trace from initiative → metric. Product Ownership & Agile / Kanban Delivery • Serves as Product Owner for a Kanban/Lean workflow; backlog always reflects priority + class-of-service., • Sets High-Integrity Commitments (fixed-date work) only when risk-adjusted forecasts support them; meets ≥ 90 % of those dates., • Collaborates daily with engineering to slice value thinly, ensure definition-of-ready/done, and unblock swiftly. Collaboration, Evangelism & Leadership • Cultivates trust-first relationships; practices pre-wiring / shuttle diplomacy to avoid surprises., • Evangelizes the product vision internally & externally; can demo, train, and support customers end-to-end., • Models servant-leadership: creates psychological safety, celebrates experiments (even failed ones) and elevates team expertise., • Proactively translates company strategy into product narratives that resonate with every function (sales, CX, marketing, finance). Recruiting Points Required Experience & Skills: • 1 – 3 years of software product management experience, • Displays grit by getting things done despite obstacles and with minimal supervision, • Empathetic to customer problems & enjoys working with clients, • Experience working with agile development methodologies, • Exceptional written and verbal communication skills; ability to lead meetings and discussions, • Prior experience working within Salesforce or Blackbaud ecosystems preferred, • Prior experience working in the nonprofit sector (either at a nonprofit or at a nonprofit software / service provider) preferred, • BA/BS degree required and MBA preferred

Job Mission: Own and deliver on a product area while building the product management team’s capabilities, processes, and culture. Accountable for both product outcomes and the growth of PMs on the team. Key responsibilities: • Partner with the CEO & executive team to set product strategy and prioritize development objectives across all product areas, • Interface with clients to uncover market problems, test divergent ideas and converge on the best solution that is valuable, usable and feasible, • Drive outcomes by setting the strategic direction (roadmap) and managing the tactical implementation (backlog) for owned product area while ensuring consistent practice across the PM team, • Support launching products in the market, including sales readiness, go-to-market activities and ongoing post-launch efforts, • Build and develop the PM team — hire, coach, and establish the methodologies, rituals, and quality bar for product management, • Represent the product function in executive and cross-functional leadership forums Product Discovery & Opportunity Assessment • Runs a continuous-discovery loop (weekly customer touchpoints, rapid experiments, opportunity-solution tree kept current)., • Frames market problems with clear learning objectives, risks & assumptions before delivery., • Leads the Triad (PM + UX + Lead Engineer) to test value, usability & feasibility early; encourages intelligent risk-taking., • Combines qualitative insight (interviews, jobs-to-be-done) with quantitative signal (usage, funnel, NPS) to size opportunities., • Challenges assumptions openly—asks crisp, “what would have to be true?” questions., • Leverages Generative AI capabilities as a product lever and can identity where AI adds genuine user value vs. where it’s cosmetic, and partners with engineering to evaluate feasibility., • Owns an outcome-based roadmap that ties directly to company OKRs and 4-lens test (Strategy, Vision, Customer, Business)., • Gains executive & cross-functional alignment through storytelling and visuals; roadmaps are adaptable (reviewed at least quarterly)., • Converts high-level outcomes to measurable Key Results and maintains a visible trace from initiative → metric. Product Ownership & Agile Delivery • Serves as Product Owner for an agile process; backlog always reflects priority + class-of-service., • Sets High-Integrity Commitments (fixed-date work) only when risk-adjusted forecasts support them; meets ≥ 90 % of those dates., • Collaborates daily with engineering to slice value thinly, ensure definition-of-ready/done, and unblock swiftly., • Leverage LLMs (Claude Code / Cowork) for user research synthesis, rapid prototyping, and backlog analysis and reporting. Collaboration, Evangelism & Leadership • Cultivates trust-first relationships; practices pre-wiring / shuttle diplomacy to avoid surprises., • Evangelizes the product vision internally & externally; can demo, train, and support customers end-to-end., • Models servant-leadership: creates psychological safety, celebrates experiments (even failed ones) and elevates team expertise., • Proactively translates company strategy into product narratives that resonate with every function (sales, CX, marketing, finance)., • Represents the product function in executive and cross-functional leadership forums; owns the product narrative at the company level. PM Team Leadership & Capability Building • Establishes and coaches a consistent discovery and delivery methodology across PMs., • Runs regular product reviews that elevate team thinking (not just status updates); sets the quality bar for specs, roadmaps, and stakeholder communication by example., • Makes hiring decisions and builds a pipeline of PM talent; creates career development frameworks and gives direct, actionable feedback., • Ensures consistent backlog health and delivery practices across all PM-owned products, not just their own., • Creates psychological safety for the PM team; celebrates experiments (even failed ones) and elevates individual expertise. Required Experience & Skills • 7–10 years of software product management experience, including ownership of a product roadmap and backlog, • Demonstrated experience running continuous product discovery (customer interviews, experiments, opportunity sizing), • Track record of shipping software products through a full lifecycle — from discovery through launch and iteration, • Experience working within Agile/Lean/Kanban delivery teams as a Product Owner or equivalent, • Strong data literacy — comfortable using analytics, funnel metrics, and usage data to inform decisions, • Technical fluency — able to collaborate deeply with engineering on feasibility, trade-offs, and system design (not expected to write code), • Exceptional written and verbal communication skills; ability to lead meetings, present to executives, and facilitate cross-functional alignment, • Go-to-market experience — has partnered with sales, marketing, and CX on launches and enablement, • 2–3+ years of formal or informal leadership of other PMs, including mentoring and developing PM talent, • Comfort operating at both strategic and tactical altitude — can present a quarterly roadmap narrative to the board and write acceptance criteria in the same week, • BA/BS degree required Preferred • Experience with data integration, interoperability, or iPaaS/middleware products, • MBA or equivalent graduate degree, • Experience with outcome-based roadmapping and OKR frameworks, • Familiarity with LLM capabilities, prompt engineering, and the practical constraints of AI systems, • Experience scaling a PM team from 1–2 to 4–6 PMs, including establishing PM practices, rituals, and tooling Nice-to-Have • Prior experience working within Salesforce or Blackbaud ecosystems, • Prior experience working in the nonprofit sector (either at a nonprofit or at a nonprofit software/service provider)

Welcome to — where innovation drives impact at a global scale. As an award-winning digital product consultancy and the digital division of , one of Canada’s largest telecommunications providers, we design and deliver transformative customer experiences through cutting-edge technology, agile thinking, and a people-first culture. With a global team across North America, South America, Central America, Europe, Africa, and APAC, we offer end-to-end expertise across eight core service areas: Digital Product Consulting, Digital Marketing Services, Data & AI, Strategy Consulting, Business Operations Modernization, Enterprise Applications, Cloud Engineering, and QA & Test Engineering. From mobile apps and websites to voice UI, chatbots, AI, customer service, and in-store solutions, TELUS Digital enables seamless, trusted, and digitally powered experiences that meet customers wherever they are — all backed by the secure infrastructure and scale of our multi-billion-dollar parent company. Location & Flexibility Our Zendesk Customer Success Manager will be an integral part of our CX Platforms Team at TELUS Digital. This role will have the option to be in a Work From Near (Hybrid) capacity based out of one of the following offices: Charlottesville, VA, Durham, NC, Columbus, OH, or Boston, MA, OR in a Work From Anywhere (Remote) capacity from within the U.S. TELUS Digital is seeking an exceptional Zendesk Customer Success Consultant (AI & Support Ops) to help clients accelerate value from their Zendesk and Zendesk for Contact Center solutions. This role requires deep Zendesk expertise, a customer-centric consulting approach, and the ability to deliver hands-on configuration and practical solutions in a fast-paced, agile environment. This is primarily a managed services and post-go-live optimization role, with the opportunity to lead AI expert advisory engagements as part of our services. As part of our customer success, managed services, and support operations consulting team, you will partner with client stakeholders and TELUS Digital delivery teams to optimize Zendesk solutions after go-live. You will lead post-go-live support and optimization by triaging issues, identifying root causes, implementing configuration enhancements, and advising on best practices to improve efficiency, agent experience, and resolution outcomes. You will also enable teams through documentation, training, and change adoption. A core focus of this role is AI adoption and optimization to increase automated and assisted resolution. You will accelerate customers’ time to value by driving adoption and operational excellence for Zendesk AI, from initial deployment through scale, leveraging capabilities such as Copilot, automation, bots, and QA features to increase productivity, improve resolution rates, and enhance self-service and reporting. This role also supports TELUS Digital’s AI advisory offerings, providing phased guidance and ongoing optimization for Zendesk AI Agents and/or Zendesk Copilot. This role is ideal for someone passionate about improving customer experiences and energized by continuous optimization of Zendesk and AI-enabled support operations. Managed Services Delivery & Customer Success Deliver billable managed services for Zendesk and Zendesk Contact Center, focused on platform health, adoption, and measurable outcomes Manage a portfolio backlog of optimization, maintenance, and enhancement requests, including intake, scoping, prioritization, and progress updates Respond to reactive requests while providing proactive recommendations to improve performance and adoption Coordinate escalations and high-impact issues, communicating clearly and driving resolution to maintain customer confidence Support Operations Advisory & Optimization Lead discovery and needs assessments to understand support goals, pain points, and constraints Advise clients on best practices across ticket lifecycle, SLAs, routing, escalation, and agent workflows Translate operational recommendations into practical platform changes and process improvements Zendesk Administration & Configuration Configure and optimize Zendesk capabilities across Support, Guide, Messaging, and voice or contact center workflows Build and maintain workflows using Zendesk configuration tools such as triggers, automations, views, macros, and forms Manage configuration changes with testing, validation, and clear documentation AI Adoption & Resolution Acceleration Drive adoption and optimization of Zendesk AI capabilities, including Copilot, AI Agents, automation, and QA features Improve assisted resolution through AI-supported summaries, suggested replies, and agent guidance Improve automated resolution through effective bot experiences, containment, and handoff to agents Monitor AI performance and quality, then tune workflows and knowledge sources to improve results over time AI Expert Advisory Engagements Deliver billable AI expert advisory engagements that help clients define use cases, success metrics, and an AI adoption roadmap Provide phased guidance across AI rollout, expansion, and ongoing optimization to improve automated and assisted resolution Produce clear recommendations and action plans, and track progress against agreed outcomes Reporting, Analytics & Support Insights Build and maintain dashboards and reporting to track volume, backlog, resolution performance, and key support KPIs Analyze ticket and CSAT data to identify trends, root causes, and improvement opportunities Provide clear recommendations and stakeholder updates based on data and observed outcomes Enablement, Documentation & Change Adoption Deliver training and workshops for admins, leaders, and agents to support adoption of new workflows and AI features Create and maintain practical documentation including runbooks, playbooks, and configuration notes Improve self-service and knowledge by assessing Help Center performance and recommending content updates Integrations & Technical Troubleshooting (Partner with Engineering) Troubleshoot issues across configuration, routing, APIs, and webhooks, and coordinate escalation to engineering when needed Support integration discovery and requirements, and assist with testing and validation Document incidents, root cause findings, and remediation steps to prevent repeat issues Bachelor’s degree in Business, Computer Science, Engineering, or equivalent practical experience 3+ years in customer success, managed services, CRM/contact center consulting, or support operations roles with hands-on Zendesk responsibility Zendesk Expertise: Proven experience configuring and optimizing the Zendesk Suite (workflows, routing, roles/permissions, Guide/knowledge, and reporting); experience with Zendesk Contact Center is an asset AI and Automation: Experience driving adoption and optimization of Zendesk AI capabilities such as Copilot, AI Agents, and QA features, with a focus on improving assisted and automated resolution Support Operations Knowledge: Strong understanding of support processes and metrics, including ticket lifecycle, SLAs, knowledge management, and omnichannel operations Technical Aptitude: Comfortable troubleshooting configuration and integration issues, reading API logs, and working with JSON (basic HTML/CSS/JavaScript and XML are a plus) Consulting and Delivery Skills: Ability to lead discovery, translate business problems into practical recommendations, scope and estimate work, and manage a prioritized backlog across customers Communication and Client Management: Strong stakeholder management and written communication skills; able to build trusted relationships with both technical teams and senior leaders Zendesk Certifications: Zendesk Certified Support Administrator and/or other relevant Zendesk certifications Managed Services Experience: Experience supporting a portfolio of customers, balancing competing priorities, and delivering outcomes within subscription-based or hours-based services AI Advisory Experience: Experience delivering structured AI advisory engagements, success plans, and optimization roadmaps tied to measurable outcomes Integrations (Partnered): Familiarity with REST APIs, webhooks, and middleware; able to support discovery and troubleshooting while partnering with engineering for complex builds Platform Breadth: Experience with other CRM/CCaaS platforms (e.g., Salesforce Service Cloud, Microsoft Dynamics, Genesys, Five9, Amazon Connect) Facilitation: Strong workshop and training facilitation skills for admins, agents, and leadership audiences At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence and performance without regard to any characteristic related to diversity. We will only use the information you provide to process your application and to produce tracking statistics. Since we do not request personal data deemed sensitive, we ask you to abstain from sharing that information with us. For more information on how we use your information, see our .

CallMiner has evolved from a leader in conversation intelligence to a provider of the world’s most comprehensive AI-powered Customer Experience (CX) automation platform. We are seeking a Customer Success Director to join our success team and lead the strategy, execution, and measurable value realization for a portfolio of our customers. As a Customer Success Director you manage a portfolio of mid-size to large strategic accounts within assigned industries or verticals. You will deliver measurable customer outcomes by creating and executing Strategic Success Plans that drive ROI, expand multi-platform adoption, and support operational excellence. As the primary partner for program leads and executive sponsors, you will ensure that their business priorities are closely aligned with our solutions and services. You will work closely with Customer Success Managers and collaborate across the organization with Sales Executives, Account Managers, and other cross-functional teams to ensure customer success activities directly support revenue, growth, and retention goals. This position is ideal for professionals with established customer success skills who demonstrate professional curiosity; a continuous drive to deepen industry expertise, understand complex customer needs, anticipate emerging trends, and the confidence to challenge assumptions (a challenger mentality) to optimize strategy, execution, and measurable results. • Manage ACV portfolio up to $10M., • Engage strategic accounts with expanding platform coverage and integrations., • Lead creation and execution of Strategic Success Plans aligned to customer objectives and measurable ROI., • Engage technical, operational, and executive stakeholders through targeted communication and strategic calls., • Maintain program-level relationships with customer executives., • Drive strategic cross-functional collaboration; translate market insight into actionable portfolio strategies., • Manage renewals and expansion planning for assigned accounts., • Mentor Customer Success Managers to elevate strategic delivery quality., • Travel up to 30% for customer on-site needs., • Monitor account health and success metrics in Gainsight., • 5+ years in customer success, account management or client relations, • Strategic account management expertise, • Deep CX automation & integration experience, • Persona-based engagement across multiple stakeholder levels, • ROI storytelling ability, • Renewal strategy leadership, • Cross-functional project management, • Business analysis & planning, • Negotiation & Influence skills, • Demonstrated ability to use AI powered applications (e.g., ChatGPT, Bard, MS Copilot, or similar) to support daily work tasks., • Skilled in crafting effective prompts to obtain relevant, accurate, and useful outputs., • Able to interpret and adapt AI generated content to meet project or client needs, applying judgment and domain knowledge., • Understands the limitations, ethical considerations, and appropriate use cases for AI tools in a professional context., • Professional community engagement skills, • Short-form video and expert coaching production, • Ability to challenge assumptions in customer strategy to ensure focus on value driven ROI, • Identify risks early; embed mitigations into strategic plans, • Industry specialization in one or more of the following areas (Healthcare, FinServ, Utilities, Consumer Goods & Services, Retail, B2B Services, or Telco), • Experience leading multi-platform integrations, • Bilingual speaker (Spanish preferred)., • Prior leadership experience in Customer Success within a SaaS environment., • Experience in AI/ML-enabled products and customer journey optimization. Does the possibility of using artificial intelligence to improve human connection excite you? We agree! CallMiner is the global leader in AI-powered conversation intelligence and customer experience (CX) automation. Our_ captures and analyzes 100% of omnichannel customer interactions delivering the insights organizations need to improve CX, enhance agent performance, and drive automation at scale. By combining advanced AI, industry-leading analytics, and real-time conversation intelligence, we empower organizations to uncover customer needs, optimize processes, and automate workflows and interactions. The result: higher customer satisfaction, reduced operational costs, and faster, data-driven decisions. Trusted by leading brands in technology, media & telecom, retail, manufacturing, financial services, healthcare, and travel & hospitality, we help organizations transform customer insights into action. CallMiner's core set of values – from maniacal customer focus and radical candor to team mentality and transparency – serve as a touchstone for what we strive to create in a workplace culture and weave through everything we do as a company. We believe that by building a team of brilliant, inspired people, we can truly accomplish amazing things together. We are committed to providing an inclusive and equitable workplace where everyone feels accepted, valued, and understood. Our strong commitment to a positive environment continually earns us recognition as a top workplace, including _. At CallMiner, we believe having a work-life balance is key to being able to deliver your best every day. We strive to offer a well-rounded and generous benefits package designed to provide the coverage options and flexibility to meet both individual and family needs. This includes quality medical, dental and vision benefits, life and disability insurance, reimbursement programs for both fitness and tuition, 401k matching, generous PTO including an annual volunteer day, paid maternity and parental leave, and more. We are an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, creed, color, religion, ancestry, disability, sexual orientation, marital status, veteran status, gender identity, or any other characteristic protected by applicable federal, state, or local laws.

MatchPoint Solutions is a fast-growing, young, energetic global IT-Engineering services company with clients across the US. We provide technology solutions to various clients like Uber, Robinhood, Netflix, Airbnb, Google, Sephora, and more! More recently, we have expanded to working internationally in Canada, China, Ireland, UK, Brazil, and India. Through our culture of innovation, we inspire, build, and deliver business results, from ideas to outcome. We keep our clients on the cutting edge of the latest technologies and provide solutions by using industry-specific best practices and expertise. We are excited to be continuously expanding our team. If you are interested in this position, please send over your updated resume. We look forward to hearing from you! Job Title: Data Scientist -Growth Analytics Location: New York City, NY (Hybrid-3 days a week) Employment Type: Fulltime Responsibilities Growth Strategy & Acquisition • Pricing & Incentive Strategy: Design and test dynamic pricing models and incentive structures (e.g., first-order discounts, owner bonuses). You will mathematically determine how to stoke demand and aid conversion without eroding our contribution profit margins, ensuring every dollar of "discount" generates long-term ROI., • The Growth Equation: Model our acquisition channels (Organic, Paid, Referral, Ambassadors). You will identify which channels have the highest LTV/CAC ratio and tell us where to double down., • Viral Loops: Analyze our referral and sharing behaviors. You will calculate our K-factor (virality) and identify product changes to keep our users as our best marketing channel. Marketplace Liquidity & Retention • Supply-Led Growth: Analyze how inventory levels drive organic growth. Does adding 100 power owners in Chicago unlock 1,000 new customers? You will tell us where to focus supply acquisition., • The "Magic Moments": Identify the specific user behaviors that lead to long-term retention (e.g., "Users who rent within 7 days of signup retain at 3x")., • Churn Prediction: Build models to identify at-risk users before they leave, allowing our CX team to intervene. Product Conversion (CRO) • Funnel Optimization: Own the granular analysis of our demand and supply funnels. You will find the leaks in the bucket and design A/B tests to plug them., • Experimentation: Help the product team design valid experiments. You ensure we aren't just shipping features, but moving metrics with statistical significance. Requirements • The "Grinder" Mentality: You are relentlessly curious. You are the type of person who can't put something down until you figure out the why., • Growth Native: You speak the language of growth: CAC, LTV, ROAS, K-Factor, Churn, and Cohorts. You understand that "Data Science" is a tool to make money and grow the user base., • Product Fluency: You understand product growth loops and can quickly execute and extract insights from demand funnels and A/B tests, • 5+ Years Experience: Ideally in a Consumer Marketplace or high-growth B2C app. You have seen how a company scales and understand the data infrastructure needed to support it., • Note: We are open to less experience if you have exceptional raw talent and a portfolio of solving complex growth problems., • Technical Fluency: Expert-level SQL. Proficient in Python/R for modeling. Experience with growth stacks (PostHog, Mixpanel, AppsFlyer, Segment) and visualization tools. MatchPoint Solutions provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Role Details Location: Remote Type of Support: Phone, Email Contract Duration: Full-Time, Permanent Training Schedule: Open to shifting schedules (subject to business requirements) Work Schedule: Open to shifting schedules (subject to business requirements) Expected Start Date: Immediately About Us Crescendo represents peak CX performance in the AI era. We combine world-class outsourcing expertise with innovative technology to set a new standard in CX and operations, delivering results that scale and support that never sleeps. More than that, Crescendo is about people. We don’t just connect talent with opportunity—we create a place where careers grow, ideas thrive, and people are empowered to make an impact. Join us at Crescendo, and let’s build the future of customer experience together. Welcome to Crescendo. Welcome to what’s next. The Role As a Customer Support Specialist (Japanese - Keigo Speaker), you will handle requests, bug reports, and various issues reported by users from the Partner's Platform via tickets, and provide phone support in native, honorific Japanese. You will be the primary point of contact between our existing and potential Students and Instructors in the Japanese market. Additionally, you will be responsible for ensuring the quality of courses uploaded to the Partner's Platform by reviewing them for compliance to customer satisfaction, critical thinking, reading between the lines, and the ability to make quick and accurate decisions. What You’ll Do: • Provide professional, empathetic, and helpful responses to customer support tickets via email, phone calls and internal tools., • Master the product you support, learning all its nuances and keeping up-to-date with the latest updates and support policies., • Troubleshoot technical issues reported by Students and Instructors and offer solutions or workarounds., • Work on special short-term projects required and requested by the hiring client What We Expect From You: • 1+ years of experience in customer support for Japanese businesses., • Excellent (near-native) written English, • Knowledge and experience in using Honorific Japanese (Keigo), • Amazing customer service skills, • Proactive attitude and the willingness to take the initiative without being asked to, • Strong attention to detail, • Ability to quickly communicate through accurate and timely typing, • Handle difficult conversations and challenging situations, • Ability to work without micromanagement, • Strong reading comprehension and problem-solving skills, • Strong technical proficiency with the web, computers, and smartphones, • Flexibility with schedules and days off, • Ability to provide workarounds when a solution is not clear to the customer Experience providing email and phone support to Japanese customers, along with familiarity with CRMs (e.g., Zendesk) and bug-tracking tools (e.g., JIRA) is a plus. What You’ll Get In Return: • Remote working arrangements, • Competitive base salary, • Generous paid time off, • Comprehensive benefits package including medical, dental, and vision options, • Competitive retirement benefits, • Access to free posture-based fitness workouts from home, • Training and professional development opportunities, • Be part of a people-first, values-driven organization, • Work with innovative global partners and diverse teams Company Culture Is At Our Core Core values give our work intention and our culture its edge. They’re the standards we hold for ourselves, our partners, and each other. • Care for others: Empathy is a key driver. When people thrive, so does the mission., • Embrace growth: Curiosity fuels progress. Take bold risks, sharpen your edge, go forward., • Manifest trust: Trust is our currency. Earn it daily, protect it fiercely, and let it fuel what’s next., • Take ownership: Bold choices with integrity at the core—that’s how impact lasts., • Be humble: Humility opens the door to better ideas. Hear others, lift others, keep learning. Crescendo is proud to be an equal-opportunity workplace. We value diversity, inclusion, equity, and belonging and these pillars are at the heart of how we work together. We are committed to providing equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, Veteran status, or any other applicable legally protected characteristics in the location in which the candidate is applying. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. We are committed to the inclusion of all individuals and will make reasonable accommodations for qualified individuals with disabilities in our job application process. If you require assistance or accommodations to participate in the job application or interview process, please contact _. PRIVACY NOTICE Crescendo is committed to ensuring your privacy and the protection of your personal data. By filling out the forms associated with your job application and submitting your data to us, you are giving us your consent to process your data and store it for potential recruitment and hiring purposes. To understand more about Crescendo’s privacy program, including your rights and options for managing the personal data you submit to us, please visit our Privacy Center _.

Location: Remote (North America) Reports to: VP, Customer Experience BrandBastion is a leading AI-powered solution for social media engagement and brand protection. Our AI isn’t new, it has been built, tested, and refined over a decade to ensure unmatched precision and scalability. The Lead Customer Success Manager role is responsible for both driving pod-wide commercial outcomes and leading a team of CSMs to deliver at the highest standard. This role ensures client KPIs are clearly documented and consistently achieved, renewals and expansions are proactively managed, and the pod operates with visibility, accountability, and growth. You’ll own a portfolio of accounts while also guiding and coaching your pod of CSMs through structured 1:1s and joint client conversations. You’ll step into senior stakeholder discussions, support renewals and upsells across the pod, and be the point of escalation for leadership visibility, risk management, and growth strategy. Our success is measured by how much we help our clients win, whether that’s reducing churn, increasing efficiency, or driving growth through social engagement. • Manage and coach a pod of CSMs, holding bi-weekly 1:1s, reviewing calls, and joining client conversations to support their growth., • Own a portfolio of enterprise accounts while also stepping in to co-lead renewals and upsells across the pod., • Ensure client KPIs are documented, tracked, and consistently followed up on so we’re always tying impact back to measurable results - this will be done in Hubspot, • Build strong executive relationships and act as the senior escalation point for your pod., • Partner with CSMs on bigger upsell pitches and lead expansion opportunities when they involve senior stakeholders., • Provide accurate forecasts for renewals and expansions, keeping leadership informed of risks and opportunities., • Enforce consistency across playbooks, success plans, and client communications so delivery is high quality and scalable., • Work cross-functionally with Product, ClientOps, Support, and Analytics to solve client challenges and influence our roadmap., • Share insights on trends, risks, and opportunities you see across the pod to help us continuously improve., • Roll out new frameworks and processes, ensuring your team adopts and executes them effectively., • Pod Renewal & Expansion Performance: % of accounts renewed on time and pod-wide expansion revenue delivered., • KPI Alignment & Impact: % of accounts with documented KPIs, and consistency of reporting measurable outcomes tied to ROI, efficiency, or sentiment., • Executive Relationship Coverage: Strength and frequency of VP+ stakeholder engagement across the pod., • Team Coaching & Development: Effectiveness of bi-weekly 1:1s, improvements in CSM performance metrics, and feedback from direct reports., • Forecast Accuracy & Risk Management: Accuracy of renewal and expansion forecasts, timeliness of risk identification and escalation., • Operational Consistency: Adoption of playbooks, success plans, and frameworks within the pod., • Leadership Reporting: Quality and timeliness of pod health summaries delivered to CX leadership (renewal pipeline, risks, expansions, KPI coverage)., • Communication Standards: Evidence of direct, accountable communication within the pod, tasks assigned to individuals, clarity of tasks, and sharp updates., • 6+ years in Customer Success, Account Management, or related client-facing roles, including at least 1-2 years in a leadership or mentoring capacity., • Proven ability to manage both people and enterprise client relationships simultaneously., • Track record of driving retention, expansion, and measurable client impact., • Strong coaching, feedback, and people development skills., • Commercial acumen with the ability to forecast and influence renewals., • Process-driven, able to enforce consistency while fostering innovation., • Comfortable working across time zones and collaborating with global teams. Career Growth & Package At BrandBastion, high performers shape their own path. You’ll have opportunities to: • Lead strategic initiatives that impact our AI-first approach., • Advance into senior leadership roles based on performance., • Work with global brands at the forefront of digital engagement., • Be part of a fast-growing AI-first company leading the future of brand protection and community management., • Competitive Market Rate Compensation + 4+ weeks paid time off, • Opportunities for global team meets, • Flexible, Fully Remote Role: Enjoy the benefits of remote work while collaborating with a talented global team.

Job Mission: Own and deliver on a product area while building the product management team’s capabilities, processes, and culture. Accountable for both product outcomes and the growth of PMs on the team. Key responsibilities: • Partner with the CEO & executive team to set product strategy and prioritize development objectives across all product areas, • Interface with clients to uncover market problems, test divergent ideas and converge on the best solution that is valuable, usable and feasible, • Drive outcomes by setting the strategic direction (roadmap) and managing the tactical implementation (backlog) for owned product area while ensuring consistent practice across the PM team, • Support launching products in the market, including sales readiness, go-to-market activities and ongoing post-launch efforts, • Build and develop the PM team — hire, coach, and establish the methodologies, rituals, and quality bar for product management, • Represent the product function in executive and cross-functional leadership forums Product Discovery & Opportunity Assessment • Runs a continuous-discovery loop (weekly customer touchpoints, rapid experiments, opportunity-solution tree kept current)., • Frames market problems with clear learning objectives, risks & assumptions before delivery., • Leads the Triad (PM + UX + Lead Engineer) to test value, usability & feasibility early; encourages intelligent risk-taking., • Combines qualitative insight (interviews, jobs-to-be-done) with quantitative signal (usage, funnel, NPS) to size opportunities., • Challenges assumptions openly—asks crisp, “what would have to be true?” questions., • Leverages Generative AI capabilities as a product lever and can identity where AI adds genuine user value vs. where it’s cosmetic, and partners with engineering to evaluate feasibility., • Owns an outcome-based roadmap that ties directly to company OKRs and 4-lens test (Strategy, Vision, Customer, Business)., • Gains executive & cross-functional alignment through storytelling and visuals; roadmaps are adaptable (reviewed at least quarterly)., • Converts high-level outcomes to measurable Key Results and maintains a visible trace from initiative → metric. Product Ownership & Agile Delivery • Serves as Product Owner for an agile process; backlog always reflects priority + class-of-service., • Sets High-Integrity Commitments (fixed-date work) only when risk-adjusted forecasts support them; meets ≥ 90 % of those dates., • Collaborates daily with engineering to slice value thinly, ensure definition-of-ready/done, and unblock swiftly., • Leverage LLMs (Claude Code / Cowork) for user research synthesis, rapid prototyping, and backlog analysis and reporting. Collaboration, Evangelism & Leadership • Cultivates trust-first relationships; practices pre-wiring / shuttle diplomacy to avoid surprises., • Evangelizes the product vision internally & externally; can demo, train, and support customers end-to-end., • Models servant-leadership: creates psychological safety, celebrates experiments (even failed ones) and elevates team expertise., • Proactively translates company strategy into product narratives that resonate with every function (sales, CX, marketing, finance)., • Represents the product function in executive and cross-functional leadership forums; owns the product narrative at the company level. PM Team Leadership & Capability Building • Establishes and coaches a consistent discovery and delivery methodology across PMs., • Runs regular product reviews that elevate team thinking (not just status updates); sets the quality bar for specs, roadmaps, and stakeholder communication by example., • Makes hiring decisions and builds a pipeline of PM talent; creates career development frameworks and gives direct, actionable feedback., • Ensures consistent backlog health and delivery practices across all PM-owned products, not just their own., • Creates psychological safety for the PM team; celebrates experiments (even failed ones) and elevates individual expertise. Required Experience & Skills • 7–10 years of software product management experience, including ownership of a product roadmap and backlog, • Demonstrated experience running continuous product discovery (customer interviews, experiments, opportunity sizing), • Track record of shipping software products through a full lifecycle — from discovery through launch and iteration, • Experience working within Agile/Lean/Kanban delivery teams as a Product Owner or equivalent, • Strong data literacy — comfortable using analytics, funnel metrics, and usage data to inform decisions, • Technical fluency — able to collaborate deeply with engineering on feasibility, trade-offs, and system design (not expected to write code), • Exceptional written and verbal communication skills; ability to lead meetings, present to executives, and facilitate cross-functional alignment, • Go-to-market experience — has partnered with sales, marketing, and CX on launches and enablement, • 2–3+ years of formal or informal leadership of other PMs, including mentoring and developing PM talent, • Comfort operating at both strategic and tactical altitude — can present a quarterly roadmap narrative to the board and write acceptance criteria in the same week, • BA/BS degree required Preferred • Experience with data integration, interoperability, or iPaaS/middleware products, • MBA or equivalent graduate degree, • Experience with outcome-based roadmapping and OKR frameworks, • Familiarity with LLM capabilities, prompt engineering, and the practical constraints of AI systems, • Experience scaling a PM team from 1–2 to 4–6 PMs, including establishing PM practices, rituals, and tooling Nice-to-Have • Prior experience working within Salesforce or Blackbaud ecosystems, • Prior experience working in the nonprofit sector (either at a nonprofit or at a nonprofit software/service provider)

Job DescriptionOur client is seeking a dynamic and experienced Channel Sales individual for the Americas region to lead and drive growth of product business through our client's GSI channel. The ideal candidate will have a proven track record of leadership in the telecommunications industry with 10+ years of experience, with a focus on product business closure in North America.One of our client's main partners is Tech Mahindra so any previous knowledge of working with them is a substantial postive. Key Responsibilities: Lead the product growth for the telecom customers in North America Establish relationship with the channel sales partners and key stakeholders. Establish customer connects and foster them for sales closure. Collaborate to define appropriate value propositions related to BSS and MarTech solutions for customers to meet their transformation goals such as to generate revenue, monetize assets and accelerate digital transformation programs. Stay abreast of industry trends, market developments, and emerging technologies to inform strategic decision-making and maintain a competitive edge. Qualifications: Bachelor’s degree in business administration, MBA or advanced degree preferred. Minimum of 10 years of experience in the telecommunications industry, with a focus on BSS and/or MarTech / CX solutions. Proven track record of managing channel sales, customer connects and sales closure. Excellent communication, presentation, and negotiation skills, with the ability to influence and collaborate across all levels of an organization. Strategic thinker with a results-oriented mindset, capable of identifying and capitalizing on market opportunities to drive business success.Please ignore the salary levels indicated on the job board - the package will be designed around the successful individual and will have a 70:30 variable component.

Job DescriptionAbout Smartcat Smartcat is building the future of work, where human expertise meets digital teammates to drive 10x to 1000x productivity gains for the world's leading enterprises. We're on the frontier of an entirely new category: Agentic AI. We enable enterprises to build high-performing hybrid workforces made up of both humans and AI agents. These AI agents aren't generic copilots. They're fully trained digital teammates that learn from your best people, your content, and your business strategy—ready to get to work from day one. Our platform combines generative AI, human-in-the-loop workflows, and a living Enterprise Skill Graph that continuously learns and improves. Whether you're launching a product globally, onboarding new hires, translating learning content, or aligning legal teams across regions, Smartcat turns knowledge into action and action into scale. Over 1,000 companies, including 20% of the Fortune 500, rely on Smartcat to bring their business to the world—instantly, accurately, and in every language. As a Series C company with consistently high year-over-year growth, we're scaling fast and investing in people who want to shape the future of work with us. Join us in unlocking global potential, one human and agent team at a time. Forward Deployed Engineering Mission You'll join Smartcat's GTM org as a Forward Deployed Engineer, owning technical success across the full customer lifecycle—from pre-sales workflow discovery to implementation, adoption, and expansion. FDEs drive ARR by delivering measurable outcomes and building AI-powered workflows that accelerate Agent Platform adoption, improve multilingual quality, and maximize long-term value. You'll partner closely with Sales, CX, Product, and Engineering to translate business goals into working solutions (integrations, prompts, and AI agents), lead go-lives, and surface customer insights to influence product direction and roadmap priorities on our biggest customers. Role Overview The Forward Deployed Engineer (FDE) at Smartcat is a senior, customer-facing technical delivery role responsible for translating business goals into deployed AI-powered localization workflows — and ensuring those workflows drive measurable outcomes. This is not a back-office implementation role. You will own the delivery and success of our largest customers by being their point of contact and trusted advisor. It is a forward-facing, outcome-owning role that requires deep technical fluency, strong execution discipline, and the ability to operate across pre-sales and post-sales. You will: • Lead end-to-end technical execution across the customer journey — from pre-sales discovery and demos through deployment and value realization, • Build AI-powered workflows that improve multilingual content quality, speed, and efficiency, • Own integrations and automation that embed Smartcat into enterprise systems, • Partner cross-functionally to drive adoption, expansion, and long-term success Core Responsibilities 1. Pre-Sales Technical Strategy & Value-Map Ownership You will: • Lead pre-sales technical discovery to understand workflows, systems, and success criteria, • Own the end-to-end technical execution from demos to value generation, • Translate customer requirements into a clear technical solution plan and implementation path through a strategic plan, • Partner with GTM Account teams to scope opportunities and ensure solutions are sold correctly To be successful in this role, you will be excited by getting full autonomy in making a customer successful 1. AI Workflow Design & Deployment You will: • Build and deploy AI-powered workflows aligned to customer outcomes, • Create, test, and iterate prompts, agent skills, and workflow configurations, • Develop workflows that improve quality, speed, and efficiency in multilingual content creation, • Ensure that translation quality, output, format is aligned with customer expectations 1. Integrations, APIs & Automation You will: • Configure platform integrations and end-to-end processes using APIs, connectors, and middleware, • Lead complex technical integrations with enterprise systems such as CMS, DAM, PIM, and commerce platforms (e.g., AEM, Drupal, SFCC), • Troubleshoot integration and workflow issues with strong technical rigor, • Build custom solutions when necessary to meet customer operational requirements, • Collaborate with the engineering team to identify and implement core platform enhancements that resolve customer obstacles. 1. Technical Delivery Ownership & Go-Live Readiness You will: • Serve as the technical lead for customer deployments from discovery through go-live, • Own validation, testing, and go-live readiness to ensure workflows meet expected quality standards, • Maintain implementation discipline — timelines, milestones, risks, and technical documentation, • Ensure customer solutions are stable, scalable, and operationally successful 1. Adoption, Outcomes & Expansion Enablement You will: • Drive post-sale support, enablement, and adoption initiatives, • Help quantify outcomes and value realization over time, • Identify opportunities to expand workflows, departments, and usage based on technical success, • Partner with account teams to validate and support expansion opportunities 1. Cross-Functional Collaboration & Product Feedback Loop You will: • Partner with Customer Experience (CX), Product, Engineering, and Account teams to deliver outcomes, • Submit high-quality bug reports and technical feedback to Engineering and Product, • Identify recurring customer needs and workflow gaps to influence roadmap priorities, • Act as a liaison to accelerate customer success through internal alignment 1. Stakeholder Communication & Executive Enablement You will: • Communicate clearly with both technical and executive stakeholders, • Translate complex technical concepts into actionable recommendations, • Lead technical workshops and implementation sessions, • Support executive-level discussions on outcomes, roadmap alignment, and future workflow opportunities What We're Looking For • BS/MS in engineering, analytics, or a related field with 10+ years in technical deployment, implementation management, or technical account management of SaaS products at Enterprise customers, • Experience with REST APIs, GitHub, AI SaaS workflows, enterprise change management, and technical solution design/integrations, • Skilled in troubleshooting complex implementation issues and creating custom solutions with software like LMS, CMS, PIMs, DAMs, • Excellent communication skills with experience presenting to both technical and executive audiences, • Strong negotiation, influencing, and client relationship management skills, • Proven ability to deliver post-sale support, training, and adoption initiatives, • Entrepreneurial mindset with curiosity, problem-solving ability, and collaborative approach, • Willingness to travel up to 40%Why joining Smartcat might be your best move so far, • A global, connected team We're a team of 200+ people across 30+ countries, working together through a hub-and-spoke model anchored in eight key locations: New York, London, Lisbon, Costa Rica, Serbia, Armenia, Georgia, and Spain. Most of our roles are remote-friendly, giving you the flexibility to do your best work from where you thrive. For customer-facing teams, we prioritize proximity to our customers, ensuring we stay deeply connected to their needs and deliver an exceptional experience. No matter where you're based, you'll be part of a highly collaborative, globally-distributed team that values ownership, speed, and meaningful impact. • Be part of an AI Native Organization We are highly innovative, using AI across all areas of the organization to accelerate decision-making and free people to focus on strategy and high-impact work. We embrace new ideas and encourage all Smartcaters, regardless of level or department, to manage their own AI Agents. At Smartcat you'll shape how AI transforms the workplace and play an integral role in ensuring Smartcat remains a leader in AI innovation. • Innovating a $100 Billion industry Smartcat is reshaping the $100B multilingual content industry with an AI-powered platform that makes it easy for companies to create, translate, and localize global content at scale. Our platform enables enterprise teams to move away from slow, traditional outsourcing methods, and achieve fast, high-quality results, at a fraction of the cost. • Join the rocketship to scale-up 10x and beyond together We are looking for someone to become an integral part of our team and play a crucial role in the most exciting part of our journey: transitioning from a post-Series C startup to a company exceeding $100M in ARR and $1B in valuation. Our journey isn't for the faint of heart. We are growing at 130% YoY, thanks to our strong product-market fit and high-performing team, and plan to accelerate from here. • Smartcat Culture Code: Where Diversity Meets High Performance At Smartcat, we are committed to building a culture that highlights respect and appreciation for each individual's unique background and perspective, while maintaining a strong focus on results and engagement. We believe in welcoming everyone and fostering an inclusive environment where team members can be their authentic selves at work. Our commitment to inclusion is steadfast, and we stand firmly against discrimination and harassment.

Job Description Let's tomorrow, together. At Ubiquity, we live by the mantra head, heart, and hustle. Head because we use our collective industry know-how to always push ourselves, our clients, and our programs to be the best they can be. Heart because we are always gracious with our time, our collaboration, and with one another. And Hustle because we have grit, tenacity, perseverance, and a proven track record of meeting and exceeding goals—every person, in every role, for our company and our clients. Sound like the right fit? Your tomorrow looks bright at Ubiquity. Ubiquity is looking for an energetic, collaborative Business Development Representative to act as the liaison between Ubiquity and CX leaders across industries. Your role will be to seek new business opportunities by contacting and developing relationships with potential new customers who manage customer experience, customer service, or call centers for some of the best companies in the world. To be successful in this role, you should have previous experience developing leads from marketing campaigns and meeting sales quotas as well as using tools to research and find new leads to support your sales objectives. You will use your communication skills to cultivate strong relationships with customers, collaborating with Ubiquity Account Executives from first contact to first meeting, until the deal is closed. If you are motivated and results-driven, and enjoy working in a team environment, we’d like to meet you. Ultimately, you will boost sales and contribute to our long-term business growth while expanding your sales skill set with regular training and weekly 1:1 development and coaching sessions. • Customize messages, tailor outreach, make calls, socially connect and collaborate with the marketing team and sales leadership to try new approaches every single day at volume., • Qualify leads from marketing campaigns as sales opportunities, • Present Ubiquity to potential clients, • Identify prospect needs and suggest appropriate products/services, • Customize product solutions to increase customer satisfaction, • Build long-term trusting relationships with clients, • Proactively seek new business opportunities in the market, • Set up meetings or calls between (prospective) clients and the Ubiquity Company sales team, • Report to the Business Development Manager on weekly, monthly, and quarterly sales results, • Align with marketing on messaging, targeting and specific campaigns, • Stay up to date with new products/services and new pricing/payment plans, • Be accountable in delivering on aggressive but achievable metrics for qualified, booked meetings Requirements: • Proven work Experience as a Business Development Representative, Account Executive, or similar role, • Hands-on Experience with multiple sales techniques (including cold calls, emails and social media outreach), • Track record of achieving sales quotas, • Experience with CRM software (e.g. HubSpot), • Experience with modern sales automation systems like SalesLoft, Outreach or Reply.io a bonus, • Familiarity with MS Excel (analyzing spreadsheets and charts), • Understanding of sales performance metrics, • Excellent and fully fluent English written and verbal communication and negotiation skills, • Ability to deliver engaging presentations, • Degree in Marketing, Communications, Business Administration or relevant field a bonus Powered by JazzHR B97YIV7hSc

Job Description StubHub is on a mission to redefine the live event experience on a global scale. Whether someone is looking to attend their first event or their hundredth, we're here to delight them all the way from the moment they start looking for a ticket until they step through the gate. The same goes for our sellers. From fans selling a single ticket to the promoters of a worldwide stadium tour, we want StubHub to be the safest, most convenient way to offer a ticket to the millions of fans who browse our platform around the world. StubHub is seeking a Software Engineer II to design and develop next-generation technologies and complex features. As a Software Engineer at StubHub, you will be at the forefront of tackling significant, ambiguous, and non-trivial challenges as a core contributor and innovator, bringing creative technical solutions to life. In order to ensure our company's success, our Software Engineers must demonstrate initiative and enthusiasm for the problems they tackle. Over the course of your career at the company, you will have the opportunity to contribute to diverse projects and the needs of the business. The best candidates and most successful team members exhibit versatility, a growth mindset, ability to learn, and enthusiasm in tackling new challenges across the company.Location: Hybrid (3 days in office/2 days remote) – New York, NYAbout the team: The Consumer Experience (CX) team is responsible for the end-to-end product experience for fans looking to discover, buy, and sell tickets to their favorite live events through our web and mobile platforms. It sits at the forefront of fulfilling StubHub's mission to become the global destination for accessing live event experiences by crafting the product experience that millions of fans interact with every day. We are obsessed with understanding our users' needs and delivering feature innovations, both short-term and long-term, that are as effective as they are enjoyable.We serve a global fan base and aim to deliver a localized experience that feels personalized to every individual in over 60 regions and 30 languages. We believe that diversity of thought and transparency of impact breed the best innovations, which is why we are a cross-functional team of specialists in product, design, engineering, and data working closely together with equal voice in ideation and equal access to insights. We work across the entire stack, leveraging any tool or technology necessary to support web and mobile feature innovation at scale.What You'll Do: • Design, develop, test, deploy, and maintain impactful improvements across all StubHub's platforms and products, resulting in high-quality outcomes, • Collaborate with team members to ensure best practices across our code, • Manage individual initiative priorities, deadlines, and deliverables with your technical expertise, • Mentor other team members and help many increase their technical capabilities, fostering a culture of inclusion, results-oriented execution, open innovation, and limitless creativity What You've Done:, • 3-5 years of professional experience in software development, • Extensive experience in designing large scale web applications across the entire stack using multiple general-purpose programming languages (e.g., Python, Java, C#, C/C++, Javascript), • Previous experience designing and developing solutions to complex problems with significant business impact; focus on large-scale consumer-products is preferred, • Proven ability to learn other coding languages, platforms, frameworks, and toolsWhat We Offer:, • Accelerated Growth Environment: An environment designed for swift skill and knowledge enhancement, where you have the autonomy to lead experiments and tests on a massive scale., • Top Tier Compensation Package: Competitive base, equity, and upside that tracks with your impact., • Flexible Time Off: Enjoy unlimited Flex Time Off, giving you the flexibility to manage your schedule and take time to recharge as needed., • Comprehensive Benefits Package: Prioritize your well-being with a comprehensive benefits package, featuring 401k, and premium Health, Vision, and Dental Insurance options. The anticipated gross base pay range is below for this role. Actual compensation will vary depending on factors such as a candidate's qualifications, skills, experience, and competencies. Base annual salary is one component of StubHub's total compensation and competitive benefits package, which includes equity, 401(k), paid time off, paid parental leave, and comprehensive health benefits. Salary Range$165,000—$200,000 USDAbout UsStubHub is the world's leading marketplace to buy and sell tickets to any live event, anywhere. Through StubHub in North America and viagogo, our international platform, we service customers in 195 countries in 33 languages and 49 available currencies. With more than 300 million tickets available annually on our platform to events around the world -- from sports to music, comedy to dance, festivals to theater -- StubHub offers the safest, most convenient way to buy or sell tickets to the most memorable live experiences. Come join our team for a front-row seat to the action. For California Residents: California Job Applicant Privacy Notice found hereWe are an equal opportunity employer and value diversity on our team. We do not discriminate on the basis of race, color, religion, sex, national origin, gender, sexual orientation, age, disability, veteran status, or any other legally protected status.

Job DescriptionRole: Chief of Staff to CEO Mission: We’re on a mission to make Raycon the most loved electronics brand in the world where every product feels joyful, effortless, and personal. We believe tech should empower, not frustrate. We’re hiring a Chief of Staff to amplify the impact of our CEO and executive team. This role is a force multiplier to the CEO and a unifying operator across the senior leadership team. The Chief of Staff exists to increase speed, clarity, and execution quality across Raycon by owning people processes, operating rhythms, and strategic follow-through, often independently and without being asked. You will be evaluated not on activity, but on leverage and outcomes. Growth: Profitable growth with 5M+ customers and international expansion Location: Midtown Manhattan, NYC. Mon - Fri, 9 AM - 6 PM EST. Hybrid: 1 day remote (Monday) and 4 days in office (Tuesday - Friday) Compensation: Competitive base + performance bonus Team: Partnering directly with CEO Ray Lee in a deeply cross-functional role spanning Strategy, Operations, Product, Marketing, CX, and Finance Why Now: Raycon is scaling from a high-growth startup to a global brand. We need a Chief of Staff who thrives in fast-paced, high-expectation environments and can help define and enforce the business operating system that supports our growth. This is a career-defining opportunity to work at the heart of the business, influence key decisions, and drive strategic momentum. You'd be a fit if: • You have 4–6 years in strategy, consulting, or operations at a high-growth company, • You’re energized by ambiguity and love turning chaos into clarity, • You have experience leading complex, cross-functional projects with measurable results, • You’re deeply analytical and systems-oriented but practical and grounded, • You thrive working with executives and can influence without authority, • You believe in customer-first thinking even when behind the scenes, • You embrace the reality of high-ownership roles: when priorities demand extra time or weekend effort, you step up without resistance and take pride in delivering results Key Responsibilities • Act as a true extension of the CEO by prioritizing, structuring, and executing strategic initiatives while maximizing the CEO’s time, focus, and energy, • Anticipate needs, surface risks, and drive follow-through, • Actively optimize people, processes, and systems across the business, particularly in HR, recruiting, and cross-department collaboration, • Design, implement, and continuously improve people and operating processes, with a strong emphasis on HR, recruiting, and leadership workflows, • Drive adoption of tools, AI automations, and systems (e.g., workflow automation, documentation, internal tooling) that materially improve efficiency and clarity, • Facilitate weekly executive meetings, quarterly planning, and ongoing accountability against priorities, • Own internal communications, board prep, investor updates, and high-stakes executive materials, • Identify organizational blockers and inefficiencies and act on them with urgency and sound judgment, • Deliver direct, thoughtful feedback and apply feedback immediately when received, • Lead recruiting directly for priority roles and support broader org design and scaling efforts What Success Looks Like: • The CEO’s time and energy is protected and leveraged toward the highest-impact work, • Company-wide operating cadence is clear, aligned, and effective, • Recruiting and operational systems measurably improved within first 90 days by reducing time to fill roles and increasing applicants’ satisfaction score with Raycon’s interview process, • Clear focus on the highest-leverage workstreams and metrics to move the needle, • Proven ability to take on increasing bandwidth and responsibility without sacrificing quality A Day in the Life: Sample projects may include: • Analyze CX team tools and staffing structure, provide recommendations to optimize productivity by rolling out AI automation, • Better automate recruiting from screening to final interview with streamlined processes and AI tools, • Create go-to-market plan for a new custom product line, • Audit inventory and supply chain workflows to reduce overstock and prevent outages, • Design and facilitate senior leadership meetings across departments to drive clarity, decisions, and accountability What to Expect: • You will mirror the CEO’s operating rhythm: this is a high-intensity role with flexibility but real expectations around responsiveness and ownership. At minimum, expect 9 am - 6 pm EST and open to hopping on weekends as needed, • Onsite presence 4 days per week in our NYC office, • Strong time management, fast follow-through, and high responsiveness are required, • Maintain sharp time management and high responsiveness, • Optimize how the CEO’s time and energy is spent, • Prioritize workstreams and metrics that drive results, not noise, • Lead initiatives across HR, recruiting, interdepartmental collaboration, and workflow automation, • Provide and receive unfiltered, thoughtful feedback Why work at Raycon: • Impact: Your systems = strategic momentum + operational excellence, • Autonomy: Own mission-critical projects and influence C-level decisions, • Team: Grounded, ambitious, and kind coworkers who GSD Company Values: • Customer First, • Think Big, • Raise the Bar Every Day, • GSD: Get Sh*t Done Perks and Benefits: • 50% team discount on Raycon products, • $1,500 annual L&D stipend + $200 for cultural events, • Monthly team lunch, snack budget, March Madness bracket Interview Process: 1. Initial Call: Intro with a team member focused on culture fit and your experience (30 minutes), 2. CEO Interview: A conversation with our CEO to dive deeper into your prior experience (30 minutes), 3. Case Study: A practical exercise tailored to the role, designed to highlight how you think and create, 4. Final On-site Round: Visit us in the office, meet the team, and learn more about our cross-functional team leaders Raycon is committed to fair and equitable compensation practices. Salary ranges are determined through alignment with market data. Base salary offered is determined by a number of factors including the candidate’s experience, qualifications, and skills. This role is also eligible for bonus compensation and employee benefits. NYC Base Salary Range: $100,000 - $165,000 USD Equal Employment Opportunity Statement: Raycon is an Equal Opportunity Employer. We believe that no one should be discriminated against because of their differences, such as age, disability, ethnicity, gender, gender identity and expression, religion or sexual orientation. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. Powered by JazzHR pkTiHXYpvI

Job Description Who we are: Vesta Home (dba Showroom Group) is changing the way that homes are marketed--and furniture is sold. We're obsessed with the client experience for our full-service offerings: interior design, luxury staging, elevated furniture rentals and custom furniture production, fueled by our proprietary technology and logistics expertise. Founded in 2017, our team of 50+ designers creates thoughtful, stunning interiors for residential, commercial and hospitality projects. We proudly partner with top realtors, developers, the design trade and personalities on some of the most prestigious properties on the high-end market; chances are, you’ve seen our interiors in major design magazines as well as shows like Bravo's Million Dollar Listings and Netflix's Selling Sunset. The #1 home staging brand in the country, Vesta’s design and local market depth in Los Angeles, New York, San Francisco and South Florida helps to sell multimillion-dollar properties faster and above ask–and allows buyers to seamlessly move into beautiful furnished spaces. The company’s interior design and custom furniture services are available worldwide. Our Core Values: • Get it done!: We have a bias toward action, balancing grit with smart work to accomplish our goals. We see business challenges as opportunities, always bringing forth solutions, and believe no challenge is too great to solve collectively., • Design excellence: We believe exceptional design is a function of continuous improvement, and apply this purity of purpose to our process, products and people., • Execute in partnership, and with pride: We rise by lifting others and are most successful when our clients and colleagues are successful as well. Our team is self-motivated and committed to leading others to achieve our collective goals., • Invest in growth: We approach business with an entrepreneurial spirit. We are intensely focused on progress, believing profitable growth is the path forward. We “invest, not spend,” valuing impact and the efficient achievement of results., • Own the Outcome: We develop the most talented people, empowering them to offer a world-class experience to our clients. We deliver inspiring design in a reliable, organized and consistent manner that our clients and team can trust. We do this with a fanatical attention to detail, expecting perfection but accepting excellence. Position Overview: We are seeking a motivated and results-driven sales professional to support growth within an assigned region. This role is part of our Core Sales team, reports to the Senior Regional Sales Director, and is responsible for managing a larger and more complex book of business, expanding existing client relationships, and generating new opportunities across our staging, luxury lease furniture rentals, and related service offerings. This role is focused on driving revenue through consultative sales, strong client relationships, and consistent pipeline activity. Success in this role requires disciplined CRM usage, proactive outreach, and the ability to manage multiple opportunities across a broader account base with a higher level of autonomy. Each sales role at Vesta has a defined performance expectation. This role is responsible for achieving activity and opportunity-generation targets assigned to the position. Roles within the sales organization are differentiated by quota level, account responsibility, and scope, with performance expectations aligned to the level of the role. Key Responsibilities: • Manage and grow an assigned portfolio of client accounts within the designated region, including high-value and strategic accounts., • Generate new business through outbound prospecting, networking, referrals, and inbound lead follow-up, with a focus on expanding revenue within existing client relationships., • Consistently meet or exceed assigned revenue targets and performance expectations for the role., • Maintain a healthy pipeline by actively creating, advancing, and closing opportunities in accordance with company sales process guidelines., • Own the full sales cycle from opportunity identification through proposal, negotiation, contract execution, and handoff to internal teams., • Partner with Sales Enablement, Channel Sales, Marketing, Design, Operations, CX, and other internal departments to deliver a seamless client experience across multiple projects., • Accurately track all activity, contacts, and opportunities in Salesforce CRM in accordance with company standards., • Maintain strong territory and account coverage by regularly engaging with assigned clients and developing new relationships within the local market., • Identify opportunities to grow key accounts through cross-selling, upselling, and expanded service offerings., • Provide regular updates on pipeline, activity, and forecast performance to Sales Leadership., • Support regional initiatives, team goals, and strategic sales programs as directed by the Senior Regional Sales Director., • Serve as a senior resource within the local sales team by modeling strong sales discipline, client management, and pipeline execution. Requirements • 5-7 years of experience in sales, account management, real estate, or a related client-facing role., • Proven success in a quota-driven sales environment with consistent achievement of revenue targets., • Experience managing larger client accounts or higher-volume pipelines preferred., • Experience selling to real estate agents, developers, property owners, or related industry clients strongly preferred., • Strong relationship-building skills with the ability to manage multiple active opportunities simultaneously., • Ability to manage complex deals and move opportunities through the full sales cycle., • Excellent communication, negotiation, and presentation skills., • Strong organizational skills and attention to detail., • Experience using CRM systems (Salesforce) to track activity, pipeline, and client interactions., • Comfortable working in a fast-paced, performance-oriented environment with higher individual revenue expectations., • Self-motivated, proactive, and able to work independently while collaborating with cross-functional teams. Benefits • Paid Time Off (PTO), • 401k, • Medical Insurance, • Dental Insurance, • Vision Insurance This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm you are authorized to work in the U.S. Vesta is an equal opportunity employer. We are committed to fostering an inclusive workplace and welcome candidates from all backgrounds. All employment decisions are made without regard to race, color, religion, gender, sexual orientation, age, disability status, or any other characteristic protected by law.

Job DescriptionWho We Are Jaros, Baum & Bolles (JB&B) is a MEP engineering firm headquartered in New York City with additional offices in Boston and Philadelphia. For over 100 years, JB&B has leveraged cutting-edge technologies with sound engineering practices to create building designs that have transfigured the skyline, reimagined healthcare, and brought us closer to a sustainable, low-carbon future. We foster a collaborative, high-performing culture in which our employees share the common goal of creating a progressive, inclusive, and fun work environment. JB&B values the voices and opinions of our employees. We are a team. We are a community. About the Role: The Senior Project Engineer is a technically skilled and experienced engineer with developed communication, coordination, project management and leadership skills. The Senior Project Engineer manages larger projects and is the key lead for MEPFP fieldwork, and a liaison for the MEPFP design team. The Senior Project Engineer is expected to proactively coordinate, communicate, problem solve across disciplines, and exhibit the ability to balance the client relationship with the project’s financial goals. Overall Responsibilities: • Reads, understands, and interprets construction documents (e.g. design drawings, submittals, etc.), • Distills data from project specifications, contract drawings, and relevant code sections to prepare prect-specific inspection/test scripts of multidisciplinary systems, or client-requested method of procedures, and/or system level testing documentation., • Directs equipment and system level testing to confirm operation in accordance with project requirements., • Records results of testing and technical description of discrepancies., • Reads, understands, and interprets industry standards, guidelines, and certification program (e.g. ASHRAE, LEED, WELL, etc.) requirements., • Oversees and confirms project processes are in place to meet industry certification programs., • Approves review of equipment performance data (e.g. BMS trend data, field measurements, etc.) and identified normal and abnormal operational characteristics., • Conducts project site surveys and records technical information., • Has a firm understanding of local Building Code (BC) requirements Minimum Requirements: • Bachelor’s degree in Engineering or related discipline from an ABET accredited program., • Minimum of 4+ years of experience., • Specific dedicated Retro-Cx experiences, LL87 experience, • Holds a professional certification title (LEED, CCP, CEM, etc.)., • Has understanding of all trades scope of project., • Has advanced understanding of firm/team production capacity in establishing and maintaining project deliverables., • Has a fundamental understanding of miscellaneous design software tools applicable to MEP design (such as Revit and AutoCAD)., • Has advanced understanding of Energy and Building Codes as they relate to Field services. What We Offer Our employees are our greatest strength. We invest in our people and support their needs. • Hybrid workplace offering the flexibility to work both from home and the office, • Comprehensive benefits package including 401k employer match., • Paid time off (PTO), paid parental leave and inclusive holidays., • Training and professional development courses through JB&B University., • Multiple employee resource groups., • Volunteer program. Estimated compensation range: $105,000-$120,000 base salary per year Jaros, Baum & Bolles is an equal-opportunity employer. All qualified candidates will receive consideration for employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Powered by JazzHR SrVThnHfHe

Job DescriptionJob Title: Senior Experience Design Lead Duration: Full-TimeLocation: 140 Broadway, 40th Floor, NY, NYSalary: $100K-$115KOn-Site - Currently 3 Days/WeekOn-Site Requirement - subject to increase to more Days/Week as we head into Fall/Winter (based on business needs), so the person should be ok with being On-Site more if needed Senior Experience Design LeadClient X’s digital team is bringing the power of digital to environments outside of our homes. Our cloud-based digital ecosystem integrates hardware, software, content and data to create highly relevant and engaging experiences at a scale never seen in out-of-home, so brands can truly connect with their audiences. CLIENT X-Labs is the cross-disciplinary, creative innovation group focused on the intersection of human-centered design and outdoor media. The group, which is situated within the larger Client X marketing department, comprises four key teams, each working in lockstep to explore the future of outdoor media through concept to realization.1) Digital Creative • Future-forward concept development and realization2) Experience Design, • Omni-channel design focused on the consumer experience and culturally relevantsolutions3) Creative Technology, • Enhancing outdoor experiences through emerging technology integrations4) Dynamic Content, • Interactive, data-driven, and full-motion content productionJOB DESCRIPTION:As the Senior Experience Design Lead in the CLIENT X-Labs group, you will be a key representative of the Experience Design team. You will lead development of all IA/UX/CX/UI based efforts, including the generation of presentation and documentation materials, and be responsible for the management of design and research resources and workstreams. The right candidate will be a hands-on leader, mentor, and contributor, while embracing a cross-functional and collaborative approach to partnering with other disciplines. Culturally, the X-Labs group is all about empathy for our teammates and you will be tasked with ensuring this philosophy by modulating your style to compliment ones that differ. Throughout CLIENT X, the X-Labs group is known for its strong relationships, where our proactive, solution-oriented methodology has led to great results for our stakeholders. If you’re one part logic and one part creative you’ll find your footing well within this role; as it requires organizational thinking and architecting matched with future forward creative solutions that meet business objectives. RESPONSIBILITIES:, • User Experience + Information ArchitectureIn this aspect of the role you will be serving as the resident expert in UX and IA bestpractices and implementation. You will work closely with product owners and product marketingteams to ensure KPI’s are understood and considered from briefing to execution. You will beexpected to develop annotated documentation that can be reviewed and approved by keystakeholders over the course of a project. As with most UX/IA assignments, you will also developwireframes, site maps, and user flows to effectively communicate strategies., • Traditional Web + App – Your primary UX/IA focus will be on existing websites/productsthat undergo updates or complete redesigns, both internally and with external partners, • Emerging Experiences – At times, we will develop emerging technology products, such asAR/MR/VR and other second-screen experiences that require forward thinking design. Consumer Experience: Connecx by OUTFRONTPart of the vision for Connecx by OUTFRONT is to bring the art and science of consumerexperience to outdoor media. Much like a digital product, where the user flow or consumer journey iscentral to the end-user experience, we’re taking the same approach to our digital media and theenvironments they coexist within. It’s our belief that outdoor digital media must integrate intocommunities and provide more purpose, meaning, and value to audiences and advertisers alike. Tomake this belief a reality, we’ve developed the consultative service for our transit and municipalitypartners to bring real-time information and assistance to communities. You will play a key role inbringing this vision to life and collaborating with our partners as the primary representative for theservice. This will include: Leading CX discovery sessions with key stakeholders Hosting and moderating 1:1 and group research interviews Crafting informed CX strategies for stakeholder approval/alignment Concepting and designing dynamic, assistive content modules Applying partner branding to templatized and new modules Partnering with Creative Technology and Live Data teams to execute Quarterly reviews of content effectiveness with stakeholdersUser Interface DesignIn this aspect of the role, you will lead user interface design for new web pages and microsites, whileoverseeing and guiding the on-going maintenance of existing OUTFRONT web properties. Someweb properties are built using component-based CMS and subject to design limitations.OUT.COM – OUTFRONT.com is the primary corporate website for OUTFRONT Media. Thewebsite is currently built on SiteCore and will require intermittent design updates that involveXD partnering with OUTFRONT Interactive Services - https://www.outfrontmedia.com/IME/Preview Tool – The OUTFRONT Interactive Marketing Experience, is a powerfulmicro-site that provides requirements, specifications, best practices, deployment maps, andpreview tools for OUTFRONT digital media assets - https://nyliveboards.outfrontmedia.com/Internal/External Web/App Design – At times internal stakeholders/teams and externalagencies/partners will solicit OUTFRONT production support for web and app development.InsideOUT – OUTFRONT intranet and employee resource destinationDiscipline LeadershipIn this aspect of your role you will oversee all Experience Design resources in the X-Labs group toachieve all of the tasks it leads and supports, including the development of OUTFRONT marketingmaterials. Ensuring the team is staffed with the most appropriate resources and skill sets Efficient and effective processes that maximize XD’s value to the organization Advocate for the X-Labs group across the organization, by serving as the key OUTFRONTrepresentative for Experience Design.REQUIREMENTS: 8+ years in the UX/UI design field with at least 3+ leading IA/UX strategies Knowledge of CX research, strategies, and creative responses a huge plus Expert working knowledge of the Adobe Suite Experience in data visualization, data-feeds, API’s, and dev readied hand-offs Basic knowledge of modern web development (HTML, CSS, JS, Responsive Design) Strong visual design sensibilities ranging from UI to Interactive to and Video Proven experience in developing and managing a design system Ability work in a fast-paced environment and adhere to a production schedule Experience leading the full UX process and articulating a POV Experience managing junior designers and researchers Experience managing or partnering with third-party development agencies Ability to integrate constructive feedback on design solutions Ability to problem solve complex design problems with creativity and efficiency Experienced in creating fully-annotated wireframes, user flows, and prototypes usingtools such as InVision, Figma, Sketch, etc... Master UX/UI design skills and knowledge base Experience with designing web apps that serve a range of users and requirements Strong understanding of product development process and best practices Working with product owners and developers to ensure built to design solutions Strong ability to communicate strategy, ideas, project plans clearly

Job DescriptionCompany Description With more than 100 years of experience, Sika is a worldwide innovation and sustainability leader in the development and production of systems and products for commercial and residential construction, as well as the transportation, marine, automotive, and renewable energy manufacturing industries. Sika has subsidiaries in 102 countries around the world and, in over 400 factories, produces innovative technologies for customers worldwide. In doing so, it plays a crucial role in the transformation of the construction and transportation sector toward greater environmental compatibility. With more than 34,000 employees, the company generated sales of CHF 11.76 billion in 2024. Job Description The Digital Revenue & Customer Experience Manager – Americas is a hands-on, managerial role responsible for defining, scaling, and governing Sika’s emerging digital revenue channel across the Americas Region reporting to the Digital Experience Director Americas together we will work on Sika’s digital transformation. This role will help Sika America’s DX team enhance and elevate the existing digital revenue pipeline—already implemented across the region—ensuring its expansion, adoption, and continuous improvement across the region Americas. At the same time, the role is responsible for building the CX governance model for the region, defining the standards, KPIs, and methodologies that will shape how Sika serves and retains customers in a digital-first world. This role defines the blueprint for how Sika grows, competes, and delivers value in a digital landscape offering the best customer experience. Lead and develop the Digital Sales & Revenue (DSR) and U.S. Customer Experience teams across North America and Latin America, ensuring regional alignment and performance. Own and scale the digital revenue channel in the Americas, accountable for adoption, results, process consistency, and cross-country coordination. Design and govern the end-to-end digital revenue workflow, from lead capture and qualification through routing, follow-up, and sales handover. Optimize and expand the digital revenue pipeline to improve conversion rates, revenue impact, and regional scalability. Ensure unified, high-quality operation of digital tools (e.g., Salesforce, Pardot/MCAE) with standardized data, rules, and performance measurement. Set and manage annual Digital Sourced Revenue targets, supported by regional dashboards tracking leads, pipeline, velocity, and revenue contribution. Establish and standardize the Customer Experience (CX) framework across the Americas, including KPIs such as NPS, CSAT, CES, response time, and resolution metrics. Integrate CX insights with digital revenue and service processes to enhance customer satisfaction and reduce friction across the full customer journey. Drive digital transformation and continuous improvement through automation, innovation, pilots, and adoption of new tools and methodologies. Lead multiple cross-functional, high-impact initiatives, translating regional insights into actionable plans with measurable business outcomes. Qualifications Bachelor’s degree in Marketing, Business, Strategy, or a related field, with 5+ years of experience in digital revenue, lead management, CX, or commercial operations (preferably B2B/industrial). Strong hands-on expertise with Salesforce (lead/opportunity workflows, reporting, dashboards) and Pardot/MCAE. Proven experience leading regional or multi-country teams in complex business environments. Deep understanding of digital lead lifecycles, qualification frameworks, scoring models, and routing logic. Solid knowledge of CX methodologies and metrics (NPS, CSAT, CES), including building dashboards and scorecards. Ability to design, govern, and scale complex operational processes across multiple markets. Advanced analytical skills in pipeline performance, conversion metrics, revenue attribution, and SLA governance. Effective cross-functional leader, collaborating closely with Sales, Marketing, Customer Service, and IT. Strategic, adaptable, and self-driven leader with strong communication skills and the ability to influence without authority. B2B digital or distribution models, and familiarity with global Group Marketing structures, helpful. Spanish fluency a plus Additional Information Perks & Benefits • 401k with Generous Company Match, • Bonuses, • Medical, Dental, and Vision Benefits, • Paid Parental Leave, • Life Insurance, • Disability Insurance, • Paid time off, paid holidays, • Floating holidays + Paid Volunteer Time, • Wellness/Fitness Reimbursements, • Education Assistance, • Professional Development Opportunities, • Employee Referral Program & More! Sika fosters a culture of entrepreneurship, empowering each individual to make decisions, learn from experiences, and shape their own career path. The safety and well-being of employees are top priorities at Sika, with a strong commitment to open communication and maintaining a safe workplace. In addition, Sika actively contributes to the community and promotes sustainability by giving back, minimizing environmental impact, and embracing social responsibility. Sika Corporation is committed to a work environment that supports, inspires, and respects all individuals that apply. As an equal opportunity employer Sika will consider all qualified applicants without discrimination on the basis of race, color, religion, sex, pregnancy, sexual orientation, gender identity, age, disability, national or ethnic origin, or other protected characteristics. We offer competitive salaries, aligned with local market benchmarks and the specific scope and responsibilities of each role. Compensation is determined based skills relevant to the position, education and/or training. We are committed to fair and equitable pay practices in accordance with applicable laws and regulations.

Job DescriptionDescription: JOB DESCRIPTION This role reports to the CEO and serves as a brand steward and marketing strategy owner across our multi-channel business. You will work in close partnership with our Head of eCommerce, Head of Retail and Head of Brand Partnerships to ensure Milk Bar’s identity and strategy remains consistent across all channels. KEY OUTCOME: Build Marketing & Brand as a Performance Growth Channel • Establish marketing and brand as a measurable, ROI-driven performance engine accountable for profitable revenue growth across all channels., • Develop and own the full-funnel growth strategy, spanning brand awareness, traffic generation, conversion, retention, and customer lifetime value., • Build a data-driven KPI framework that directly connects marketing investment to sales growth, traffic, customer acquisition, and contribution margin., • Lead budget allocation and channel mix optimization across paid, owned, earned, partnerships, CRM, and retail / omnichannel marketing., • Drive a culture of test, learn, optimize, with clear attribution, incrementality measurement, and continuous improvement of marketing efficiency., • Partner cross-functionally with sales, finance, operations, digital, and innovation teams to align marketing initiatives with company growth objectives., • Elevate brand equity while ensuring brand investments translate into measurable commercial outcomes. RESPONSIBILITIES: MARKETING STRATEGY, CAMPAIGN LEADERSHIP AND CREATIVE DEVELOPMENT • Collaborate with founder to define, refine, and lead Milk Bar’s master brand strategy—establishing brand vision, voice, positioning, personality, and aesthetic to ensure a clear, differentiated, and enduring market presence., • Guide cross-functional marketing strategy development—ensuring positioning, messaging, and creative direction translate into high-impact campaigns, channel strategy, and measurable growth outcomes., • Develop, along with key stakeholders, the Milk Bar story and thread through all consumer-facing communications touchpoints. Ensure consistency across Retail, eComm and Partnerships., • Support creation of compelling seasonal campaigns for major brand launches, holidays and other milestones., • Lead social media storytelling, channel and content strategy across established and emerging formats., • Collaborate with the Creative team, which delivers the marketing content for the organization., • Provide strategic insights and positioning for creative campaign development, and provide high level feedback on campaign and creative assets to ensure consistency and integration to cross-channel / masterbrand messaging and strongest possible consumer message and brand voice., • Execute thoughtful and strategic founder positioning in conjunction with Milk Bar’s key objectives and growth priorities. Amplify positioning between Milk Bar brand and founder moments. DEMAND GENERATION • Own total traffic strategy and accountability (retail + digital)., • Oversee organic social, influencer, and PR strategy., • Lead paid media strategy and growth & acquisition marketing, focused but not limited to DTC:, • Build annual paid media plan, budget, KPIs and oversee execution and management across an ecosystem of channels, with the goal to efficiently acquire new customers., • Source, RFP and manage agencies and vendors to maximize partnerships for business results., • Develop KPIs to continually optimize channels toward optimal CAC / LTV targets., • Identify and execute high-impact, low-cost growth initiatives. SOCIAL MEDIA INFLUENCER AND AFFILIATE MARKETING • Drive social media growth across views, discoverability, and engagement by managing the Social Media Manager and leading strategy that breaks through the noise., • Own overarching social strategy - identifying which channels to prioritize, where Milk Bar should show up, and ensuring content decisions ladder up to awareness and business goals., • Own influencer and affiliate marketing strategy : build a creator program, establish affiliate partnerships, and hold both channels accountable to traffic and sales performance., • Partner with ecommerce to develop and execute social commerce strategy across emerging channels like TikTok Shop and Meta Shop, connecting social audiences directly to purchase., • Set performance standards across social, influencer, and affiliate - establishing KPIs, reporting cadence, and a test-and-learn framework the team executes against. RETAIL STRATEGY AND MARKETING: • Develop strategies to drive same store sales growth, focusing on in-store activations, local and market-level marketing initiatives, and customer engagement strategies., • Partner with Retail Ops and Ops teams on product strategy, seasonal offerings and promotional calendar to achieve channel revenue targets., • Lead branding and experiential design including renovations and in-store communications., • Partner with Bakery team to develop annual marketing calendar for bakery promotions, including seasonal innovations, LTOs, and special occasion based marketing. Work with Bakery team to execute., • Partner with Retail ops to measure store performance through ratings analysis. ECOMMERCE STRATEGY & MARKETING • Enhance brand awareness, intrigue, and conversion by partnering with eCommerce to produce and test creative content across acquisition channels, email, and SMS. Deliver consistent, on-brand experiences from top to bottom funnel. Provide content, copy and art direction for website and related programs in partnership with eCommerce team and UXD resources., • Partner with eCommerce team on product strategy, seasonal offerings and promotional calendar to achieve channel revenue targets., • Partner with Ops team on physicality (design, costs) of shipping experience including box, unboxing experience and individual product packaging and quality., • Partner with eCommerce team on retention & loyalty initiatives, providing strategic, execution and creative support., • Partner with eCommerce team to execute email and lifecycle marketing communications., • Partner with CX team to ensure customer touchpoint strategies are aligned with the brand. PARTNERSHIPS & LICENSING SUPPORT • Partner with VP of Brand Partnerships on strategies to maximize partnerships within marketing and our owned channels., • Ensure all collateral needs for partnerships are properly supported. FINANCIAL OWNERSHIP • Own all marketing spend. Work in tandem with Finance to ensure compliance with annual budgeting processes., • Report out on key KPIs as they relate to the performance of marketing. PEOPLE MANAGEMENT, LEADERSHIP & CULTURE • Oversee and support the development of team members., • Work closely with all cross functional leaders to ensure a cohesive marketing strategy that spans across all channels., • Work closely with all departments to strategize and implement company growth initiatives, including product pricing strategy and product mix., • Fully understand and exhibit the Milk Bar ethos, embodying core values, inspiring celebration, and creating real magic while serving as a brand ambassador internally and externally. Please note that job duties are subject to change at the Company’s discretion. Requirements: • 10+ years of progressive marketing leadership experience, including senior leadership roles overseeing multiple marketing disciplines in omnichannel DTC brands, retail, or CPG environments., • Experience in brand management, campaign development, and content strategy., • Proven experience leading and integrating creative, digital, performance marketing, lifecycle/CRM, and field marketing., • Strong operational and organizational leadership skills with a track record of building scalable processes., • High financial acumen with the ability to connect marketing investment to business outcomes., • Exceptional communication, influence, and stakeholder management skills., • Ability to thrive in a fast-paced, entrepreneurial, and highly collaborative environment. The pay range for this role is $175,000 - $225,000 annually. Actual compensation packages are based on several factors that are unique to each candidate, including but not limited to skill set, depth of experience and certifications. In addition to those factors, we consider the relative pay of our current employees in similar positions when making a final offer.

Job Description Who we are: Vesta Home (dba Showroom Group) is changing the way that homes are marketed--and furniture is sold. We're obsessed with the client experience for our full-service offerings: interior design, luxury staging, elevated furniture rentals and custom furniture production, fueled by our proprietary technology and logistics expertise. Founded in 2017, our team of 50+ designers creates thoughtful, stunning interiors for residential, commercial and hospitality projects. We proudly partner with top realtors, developers, the design trade and personalities on some of the most prestigious properties on the high-end market; chances are, you’ve seen our interiors in major design magazines as well as shows like Bravo's Million Dollar Listings and Netflix's Selling Sunset. The #1 home staging brand in the country, Vesta’s design and local market depth in Los Angeles, New York, San Francisco and South Florida helps to sell multimillion-dollar properties faster and above ask–and allows buyers to seamlessly move into beautiful furnished spaces. The company’s interior design and custom furniture services are available worldwide. Our Core Values: • Get it done!: We have a bias toward action, balancing grit with smart work to accomplish our goals. We see business challenges as opportunities, always bringing forth solutions, and believe no challenge is too great to solve collectively., • Design excellence: We believe exceptional design is a function of continuous improvement, and apply this purity of purpose to our process, products and people., • Execute in partnership, and with pride: We rise by lifting others and are most successful when our clients and colleagues are successful as well. Our team is self-motivated and committed to leading others to achieve our collective goals., • Invest in growth: We approach business with an entrepreneurial spirit. We are intensely focused on progress, believing profitable growth is the path forward. We “invest, not spend,” valuing impact and the efficient achievement of results., • Own the Outcome: We develop the most talented people, empowering them to offer a world-class experience to our clients. We deliver inspiring design in a reliable, organized and consistent manner that our clients and team can trust. We do this with a fanatical attention to detail, expecting perfection but accepting excellence. Position Overview: We are seeking a motivated and results-driven sales professional to support growth within an assigned region. This role is part of our Core Sales team, reports to the Senior Regional Sales Director, and is responsible for managing a larger and more complex book of business, expanding existing client relationships, and generating new opportunities across our staging, luxury lease furniture rentals, and related service offerings. This role is focused on driving revenue through consultative sales, strong client relationships, and consistent pipeline activity. Success in this role requires disciplined CRM usage, proactive outreach, and the ability to manage multiple opportunities through the full sales cycle. Each sales role at Vesta has a defined performance expectation. This role is responsible for achieving activity and opportunity-generation targets assigned to the position. Roles within the sales organization are differentiated by quota level, account responsibility, and scope, with performance expectations aligned to the level of the role. Key Responsibilities: • Manage and grow an assigned portfolio of client accounts within the designated region., • Generate new business through outbound prospecting, networking, referrals, and inbound lead follow-up., • Consistently meet or exceed assigned revenue targets and performance expectations., • Maintain a healthy pipeline by actively creating, advancing, and closing opportunities in accordance with company sales process guidelines., • Own the full sales cycle from opportunity identification through proposal, negotiation, contract execution, and handoff to internal teams., • Partner with Sales Enablement, Channel Sales, Marketing, Design, Operations, CX, and other internal departments to deliver a seamless client experience across multiple projects., • Accurately track all activity, contacts, and opportunities in Salesforce CRM in accordance with company standards., • Maintain strong territory coverage by regularly engaging with assigned accounts and developing new relationships within the local market., • Provide weekly updates on pipeline, activity, and forecast performance to Sales Leadership., • Support regional initiatives, team goals, and strategic sales programs as directed by the Senior Regional Sales Director., • Maintain strong knowledge of company products, services, pricing models, and sales programs to effectively position solutions to clients. Requirements • 3–5 years of experience in sales, account management, real estate, or a related client-facing role., • Experience working in a quota-driven sales environment with demonstrated success meeting or exceeding performance targets., • Experience selling to real estate agents, developers, property owners, or related industry clients is strongly preferred., • Strong relationship-building skills with the ability to manage multiple client accounts simultaneously., • Ability to manage a high-volume pipeline and move opportunities through the full sales cycle., • Excellent communication, negotiation, and presentation skills., • Strong organizational skills and attention to detail., • Experience using CRM systems (Salesforce) to track activity, pipeline, and client interactions., • Comfortable working in a fast-paced, performance-oriented environment., • Self-motivated, proactive, and able to work independently while collaborating with cross-functional teams. Benefits • Paid Time Off (PTO), • 401k, • Medical Insurance, • Dental Insurance, • Vision Insurance This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm you are authorized to work in the U.S. Vesta is an equal opportunity employer. We are committed to fostering an inclusive workplace and welcome candidates from all backgrounds. All employment decisions are made without regard to race, color, religion, gender, sexual orientation, age, disability status, or any other characteristic protected by law.

Job Description About the job Industry: Facility Maintenance Core Focus: Janitorial & Building Services Client Portfolio: Commercial Offices, Healthcare, Educational Institutions, Museums, Industrial Facilities, Luxury Retail About Direct Clean Service Solutions At Direct Clean, we are committed to creating clean, safe, and sustainable environments that enable our clients to perform at their best. For 38 years, we have partnered with organizations across the region to deliver exceptional service, operational consistency, and measurable value. Our approach is highly customized, each program is thoughtfully designed to meet the unique operational, compliance, and service standards of every facility we support. Our mission is simple: Create an exceptional service culture every day—built on trust, accountability, and continuous improvement. The Opportunity: Sales & Business Development Professional • We are seeking a high-performing, entrepreneurial “hunter”—someone who thrives on building pipelines, opening doors, and closing meaningful business., • This is not a maintenance role. This is for a driven deal-maker who wants to directly impact growth, expand market presence, and build long-term client partnerships., • If you are energized by winning new business, navigating long processes, and delivering results, you will thrive here. What You’ll Do • Drive New Revenue: Identify, pursue, and close new business opportunities across target markets., • Own the Pipeline: Prospect through cold outreach, networking, referrals, and strategic engagement., • Open Doors: Secure meetings with decision-makers (Facilities, Operations, Procurement, C-Suite)., • Build Relationships: Establish trust and long-term partnerships with clients., • Craft Solutions: Develop tailored proposals aligned with client needs and operational realities., • Execute & Close: Lead negotiations and convert opportunities into long-term contracts. Marketing & Growth Execution • Design and execute targeted email campaigns and outreach sequences., • Leverage AI tools to optimize prospecting, messaging, and engagement (email personalization, sequencing, follow-ups), • Collaborate with marketing to develop campaign strategies, content, and brand positioning., • Utilize platforms such as LinkedIn and CRM tools for digital prospecting and lead generation., • Analyze campaign performance and continuously refine outreach strategies for higher conversion., • Operational Discipline., • Track Performance: Maintain pipeline discipline and forecasting within CRM systems., • Collaborate Cross-Functionally: Partner with Operations, CX, and Marketing to ensure seamless delivery and positioning., • Represent the Brand: Attend industry events, conferences, and networking opportunities., • Territory Ownership: Actively manage and grow your assigned market. Who You Are • You are a results-driven, disciplined professional with a strong internal drive to win., • Relentless – You pursue opportunities with consistency and resilience., • Entrepreneurial – You think like an owner and take initiative., • Highly Personable – You build trust and communicate with confidence., • Disciplined Executor – You manage your pipeline, follow through, and deliver results., • Emotionally Intelligent – You read the room, adapt, and influence effectively., • Digitally Fluent – Comfortable using AI tools and automation to enhance productivity and results., • Growth-Oriented – You continuously improve and seek feedback., • Professional Presence – Strong communication, presentation, and business acumen. Preferred Experience • 3–5 years in sales, business development, or client-facing roles., • Experience in facility services, commercial real estate, building services, or hospitality is a strong plus Bachelor’s degree is preferred., • Familiarity with CRM systems, LinkedIn prospecting, and digital outreach tools., • Valid driver’s license and ability to travel within the territory. What We Offer • Competitive base salary aligned with experience and performance., • Uncapped commission structure — directly rewarding high achievement and results., • Clear, KPI-driven performance framework with measurable success metrics., • High-performance, collaborative culture focused on accountability and winning as a team., • Comprehensive benefits package including health coverage and paid time off., • Ongoing professional development with clear pathways for career advancement. Why Direct Clean • Established, reputable company with strong growth trajectory., • Leadership that values performance, accountability, and initiative., • Opportunity to build a book of business and make a measurable impact., • A culture where excellence is a team sport. Company DescriptionDirect Clean Services Solutions provides comprehensive commercial cleaning and facility maintenance services to property owners and tenants throughout the New York-New Jersey-Connecticut region. We put innovation to work for our clients in a multitude of ways, including not only the use of sustainable products and best-practices cleaning methods, but also state-of-the-art technology that makes working with us truly easy and very efficient. As a result of Direct Clean Services Solutions holistic, proactive approach, our clients enjoy cleaner, healthier properties that are better positioned to retain their value over the long term.Direct Clean Services Solutions provides comprehensive commercial cleaning and facility maintenance services to property owners and tenants throughout the New York-New Jersey-Connecticut region. We put innovation to work for our clients in a multitude of ways, including not only the use of sustainable products and best-practices cleaning methods, but also state-of-the-art technology that makes working with us truly easy and very efficient. As a result of Direct Clean Services Solutions holistic, proactive approach, our clients enjoy cleaner, healthier properties that are better positioned to retain their value over the long term.

Job Description Join the Glowbar Team: Skincare should be simple, effective, and fit into real life—and that’s exactly what we do! Glowbar is reinventing the facial with custom, 30-minute treatments led by expert estheticians, designed to deliver results without the fluff. Since launching in NYC in 2019, we’ve grown fast, with locations across the Northeast and more on the way. We’re a people-first brand on a mission to help everyone feel confident in their skin—and we’re just getting started. About the Role: The Studio Manager holds full “four-wall” accountability and will be the CEO for their Glowbar studio taking pride in its success. They are ultimately responsible for ensuring the studio meets revenue and membership goals, while holding their direct reports accountable to achieving their individual metrics. As a positive, proactive, and pragmatic people leader, the Studio Manager ensures the studio operates at a 10 every single day. They foster a people-first culture through daily feedback and coaching, clear communication, and strong accountability. Studio Managers also own local field marketing, executing monthly activations that leverage networking and sales skills to drive growth. They consistently inspect performance standards—including membership metrics, service quality and bedside manner in the treatment room, inventory management and scheduling practices—to ensure excellence across the team. A true hospitality leader, the Studio Manager is the glue that holds the studio together. They are the dependable presence their team counts on each day to model excellence, inspire confidence, and lead the way. A Peek Into Your Day: Be present on the studio floor, engaging with clients, gaining valuable insights of their interactions and experiences within the studio Work at the front desk for a minimum of one to two (1 - 2) full shift(s) a week Be present at the front desk for the remaining three shifts a week, providing lunch break coverage for team members Front desk responsibilities of facilities management and laundry maintenance Conduct team member bi weekly touchbases Conduct esthetician treatment room shadows and assessments Directly manage CX for the studio in platform and via phone to gain further insights Own all Field Marketing expectations that are required, both in and out of studio Build network with local like-minded business’ for partnership, support and lead generation acquisition Lead a monthly in-studio meeting centered on team building, brand communications and change management. Lead studio visits from business partners Complete administrative responsibilities and those of the direct reports during periods of open headcount. How We Measure Success Studio Revenue Studio Membership eNPS If all this sounds great, these are things that are required to join: Who We’re Looking For: 3+ years of progressive people management experience in a fast-paced, service-based industry (fitness, hospitality, retail, restaurant, hotel, salon/spa, etc.). Proven track record of operational and financial success, including driving studio-level margins, disciplined expense management, and overall business growth. Exceptional leadership presence with demonstrated ability to hire, train, coach, and develop high-performing teams that consistently exceed goals. Inspirational and professional management style that balances accountability with empathy, creating a positive and performance-driven culture. Strong business and operational acumen with an understanding of retail/service industry standards, policies, and compliance. Superior communication and interpersonal skills, fostering trust, clarity, and collaboration across employees and clients alike. Obsessed with hospitality excellence, ensuring every client experience reflects best-in-class service. Strategic problem-solver who thrives under pressure, juggling multiple priorities in a dynamic environment while maintaining a high level of professionalism. Passion for leadership, beauty, skincare, and people development, with a growth mindset and eagerness to continuously learn. Flexible availability, including weekends, holidays, and early morning/midday/late evening weekday shifts. Working Conditions: At Glowbar, our studios are active, client-focused environments — and we want you to know what’s involved behind the scenes. Here’s what you can expect physically in this role: Frequent standing, walking, and movement throughout the entire shift Bending, reaching, twisting, and lifting (up to 15 pounds) — including merchandise, laundry, and back-of-house supplies Climbing up and down stairs during shift operations Remaining mobile and on your feet for the full duration of your shift (shift lengths may vary) Exposure to varying temperatures and humidity levels, particularly in laundry or supply areas Performing operational tasks such as restocking, organizing supplies, and light cleaning Required to work weekends, evenings and holiday to support our client demand Your Glow Package includes: Bonus eligible Health & Wellness Medical, dental & vision insurance (mostly covered by Glowbar) Disability, accident, critical illness & life insurance Employee Assistance Program (EAP) for mental wellness Time to Recharge Paid Time Off, Sick Leave, and Holidays Reliable schedules that respect your time Glowbar Exclusives Annual Glowbar Membership + 2 guest passes Employee discounts on skincare products Extras That Make Life Sweet Commuter benefits Friends & family discounts Referral bonuses for bringing new glow-getters to the team Discounts on lifestyle brands, restaurants, theme parks, and more Because when you feel supported, your GLOW is unstoppable.

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DoorDash is the #1 category leader in food delivery, food pickup, and convenience store delivery in the US, trusted by millions of customers every day.As a Dasher, you’ll stay busy with a variety of earnings opportunities and can work when it works for you.Being a Dasher with DoorDash gives yo

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DoorDash is the #1 category leader in food delivery, food pickup, and convenience store delivery in the US, trusted by millions of customers every day.As a Dasher, you’ll stay busy with a variety of earnings opportunities and can work when it works for you.Being a Dasher with DoorDash gives yo

DoorDash is the #1 category leader in food delivery, food pickup, and convenience store delivery in the US, trusted by millions of customers every day.As a Dasher, you’ll stay busy with a variety of earnings opportunities and can work when it works for you.Being a Dasher with DoorDash gives yo

DoorDash is the #1 category leader in food delivery, food pickup, and convenience store delivery in the US, trusted by millions of customers every day.As a Dasher, you’ll stay busy with a variety of earnings opportunities and can work when it works for you.Being a Dasher with DoorDash gives yo

Intuit is seeking highly motivated individuals to join our dynamic team as dedicated Tax Experts – Retail On-Site in one of our new TurboTax locations across the United States on a seasonal basis.This unique opportunity combines tax expertise, entrepreneurial spirit, and community engagement to he

Intuit is seeking highly motivated individuals to join our dynamic team as dedicated Tax Associates – Retail On-Site in one of our new TurboTax locations across the United States on a seasonal basis.This unique opportunity combines tax expertise, entrepreneurial spirit, and community engagement to

DoorDash is the #1 category leader in food delivery, food pickup, and convenience store delivery in the US, trusted by millions of customers every day.As a Dasher, you’ll stay busy with a variety of earnings opportunities and can work when it works for you.Being a Dasher with DoorDash gives yo

DoorDash is the #1 category leader in food delivery, food pickup, and convenience store delivery in the US, trusted by millions of customers every day.As a Dasher, you’ll stay busy with a variety of earnings opportunities and can work when it works for you.Being a Dasher with DoorDash gives yo

Intuit is seeking highly motivated individuals to join our dynamic team as dedicated Tax Experts – Retail On-Site in one of our new TurboTax locations across the United States on a seasonal basis.This unique opportunity combines tax expertise, entrepreneurial spirit, and community engagement to he

DoorDash is the #1 category leader in food delivery, food pickup, and convenience store delivery in the US, trusted by millions of customers every day.As a Dasher, you’ll stay busy with a variety of earnings opportunities and can work when it works for you.Being a Dasher with DoorDash gives yo

Intuit is seeking highly motivated individuals to join our dynamic team as dedicated Tax Associates – Retail On-Site in one of our new TurboTax locations across the United States on a seasonal basis.This unique opportunity combines tax expertise, entrepreneurial spirit, and community engagement to

DoorDash is the #1 category leader in food delivery, food pickup, and convenience store delivery in the US, trusted by millions of customers every day.As a Dasher, you’ll stay busy with a variety of earnings opportunities and can work when it works for you.Being a Dasher with DoorDash gives yo

DoorDash is the #1 category leader in food delivery, food pickup, and convenience store delivery in the US, trusted by millions of customers every day.As a Dasher, you’ll stay busy with a variety of earnings opportunities and can work when it works for you.Being a Dasher with DoorDash gives yo

DoorDash is the #1 category leader in food delivery, food pickup, and convenience store delivery in the US, trusted by millions of customers every day.As a Dasher, you’ll stay busy with a variety of earnings opportunities and can work when it works for you.Being a Dasher with DoorDash gives yo