Sales Associate (Seasonal)
16 days ago
West Islip
Job Description Job Summary As a Sales Associate, you will be essential in providing exceptional customer service and ensuring a positive shopping experience. You will assist customers by understanding their needs, offering expert product recommendations, and facilitating transactions. Responsibilities also include maintaining inventory, managing pricing and product displays, and ensuring a clean and organized store environment. Your dedication to service will drive sales and build customer loyalty. At West Marine, our mission is to serve Boaters with a focus on "Know More, Get More, Boat More." Our customers rely on us to fulfill their needs, complete boat projects, or prepare for a great day on the water. Every interaction is an opportunity to exceed customer expectations and foster loyalty. West Marine is a Drug-Free Workplace and an Equal Opportunity Employer. Duties/Responsibilities • Greet and welcome customers as they enter the store., • Engage with customers to understand their needs using open-ended questions and active listening., • Provide detailed product knowledge and suggestive selling to enhance the customer’s boating experience., • Assist customers in selecting products and direct them to the appropriate aisle or location., • Inform customers about available services and assist with special orders or drop ship purchases., • Handle cash, credit, and on-account transactions accurately, including processing returns and managing the register., • Maintain accurate pricing by auditing and tagging merchandise, ensuring proper display and signage., • Assist with inventory management, including receiving, stocking, and replenishing merchandise., • Ensure the sales floor and aisles are neat, clean, and organized, removing any hazards or obstacles., • Support the buy online pick up in store (BOPIS) process and assist with buy online ship from the store as needed., • Alert management to potential security or loss prevention issues and assist in maintaining asset protection standards., • Complete all required training and review standard operating procedures (SOPs) for the position., • Be available to work a flexible schedule, including nights, weekends, and holidays., • Strong verbal and written communication skills., • Ability to listen actively and respond to customer needs., • Proven sales and customer service abilities., • Familiarity with merchandise., • Point-of-sale systems; ability to learn new systems quickly., • High school diploma or equivalent preferred., • Continuous standing and walking throughout the retail space., • Ability to wear and communicate through a headset continuously., • Frequent climbing, bending, stooping, and twisting., • Occasionally operate equipment, including forklifts. The starting pay rate for this position is from $17.00 to $18.70/HR depending on experience. Join us at West Marine and help us provide the best boating experience for our customers!