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Job Description Afterschool Program Activity Specialist Start Date: September 2025 Location: Bronx We hire for this position in Brooklyn, Queens, The Bronx and Manhattan. Openings vary across 30+ sites throughout the school year. Our complete list is at nyjtl.org/aces-sites About New York Junior Tennis & Learning New York Junior Tennis and Learning (NYJTL) is one of the largest afterschool tennis and education-themed community organizations in the United States. We offer comprehensive school and community-based programs throughout New York City’s five boroughs, annually serving around 100,000 NYC youth ages 5-18. The NYJTL afterschool program provides children with safe and nurturing environments in which they can learn and thrive academically, while receiving critical support to reach their potential both on and off the tennis court. The NYJTL afterschool program operates in elementary, middle and high schools located in the Bronx, Brooklyn, Manhattan and Queens. NYJTL is seeking bright, dedicated individuals who have a strong interest in working with afterschool programs. Position Summary Inspire students using your specific talents and skills! Activity Specialists lead fun, skill-based activities in areas like dance, arts, sports, and more. You’ll create and run lesson plans, engage youth in group activities, and collaborate with Group Leaders to support student growth. No tennis experience needed—just a strong interest in working with youth and expertise in your craft. Knowledge of after-school programs and NYC DYCD/DOH guidelines is a plus. Core Responsibilities * Supervise participants while maintaining order, providing a conducive learning environment, ensuring their safety. * Supervise and ensure the safety of program participant * Create and lead weekly activity plans in your area of expertise * Facilitate engaging, skill-building lessons that support youth development * Serve as a positive role model and provide individualized support as needed * Collaborate with Group Leaders and support their professional growth * Manage behavior and maintain a respectful, structured environment * Support meals, dismissal, trips, and events as needed * Complete 15 hours of professional development annually * Attend required meetings and trainings * Perform additional duties as assigned to support smooth program operations * Participate in professional development opportunities Qualifications * High school diploma or equivalent required * 2+ years' experience working with K–8 youth * Must have a specialty (Lesson available upon request) * Must be available for the full school year program * 2025–2026 school year (starting September) Schedule: • Program Start Date: September 15th, • Monday - Friday, • Schedules vary between 2:00pm - 6:00pm depending on school day dismissal time, • Elementary & Middle School Locations Salary • $20.50 - $23.50 per hour Please click "Apply" below, or visit our careers page at nyjtl.org to complete an application. Thank you! NYJTL values the diversity of the people we hire and inspire. Diversity at our organization means fostering a workplace in which individual differences are recognized, appreciated, respected, and responded to in ways that fully develop and utilize each person’s talents and strengths without regard to race, color, religion, gender, pregnancy, sexual orientation/affectional preference, age, national origin, marital status, citizenship, disability, veteran status, or any other characteristic protected by law. We center equity in all our work and in our hiring practices.

Job DescriptionDescription: Why Join ADAPT? It's more than a job; it's a calling. It's where passion meets purpose. ADAPT Community Network, formerly United Cerebral Palsy (UCP) of NYC provides a multitude of services to people with developmental disabilities. At ADAPT, we are 3,000 strong, and it takes every one of us to empower the lives of the people we support. With caring and great resources at hand, we know what it takes to help people live fuller, happier, healthier lives. Our employees show their commitment to the people we support every day, and we all deliver on our promise to provide innovative and comprehensive services to individuals with developmental disabilities. For your next career move, apply with us at ADAPT Community Network! Wherever you work among our many locations around New York City, ADAPT offers paid training, competitive benefits, and we foster a team culture of learning, support, collaboration and career growth. SUMMARY Under general supervision, is responsible for devoting their attention to the care and development of the people we support in one of the Agency’s residential facilities. Interacts in a manner which fosters dignity and learning in a way that helps lead to greater independence. Helps create a homelike atmosphere for the people we support in an agency facility. ESSENTIAL DUTIES AND RESPONSIBILITIES The duties and responsibilities of the Residence Program Specialist will include but are not limited to the following: • Provides care and assists with personal development and independence of the people we support., • Ensures that all measures for safety and well-being are maintained at highest level., • Provides training for the people we support in activities of daily living and in development of self-help and social skills., • Maintains a personalized, homelike atmosphere in the residential facility., • Attends weekly staff meetings as well as any other assigned meetings and in-service trainings., • Prepares concise written reports including Incident Reports, Progress Notes and other reports as assigned., • Responds to crisis situations and medical emergencies, including accidents by taking quick and decisive action., • Ensures actions are conducted in a manner that prevents abuse, and reports observations of co-workers who may be abusive in accordance with established procedures., • Administers appropriate first aid based on visible symptoms and medical history of the people we support in accordance with established guidelines and accepted first aid practices., • Summons police, fire, ambulance or other emergency personnel if situation warrants it., • If an emergency has caused a person we support to exhibit behavior that is threatening or dangerous, may have to utilize strategies for crisis intervention in accordance with OPWDD approved Behavior Management guidelines., • Provides transportation for the people we support in agency vehicles to and from work, shopping, programs, restaurants, movies, doctor’s appointments, etc., • Assists with meal planning and preparation as well as with purchasing of food and supplies., • Demonstrates an understanding of and implements behavioral programs., • Participates fully as a member of interdisciplinary plan., • Maintains an ongoing informal exchange of information. Maintains written logs for recording daily activities., • Performs housekeeping, cooking, laundry, light maintenance and light preventative maintenance duties as needed to maintain a safe and homelike environment., • Supervises any other activities as may be necessary to maintain quality of the program., • Dispenses prescribed medications to the people we support after successful completion of the medication administration course, and in line with Agency protocol. AMAP’s are supervised by residential nurse in all areas related to medication administration., • Completes all activities related to skill buildings as outlined in individual program plans, • Provides support around personal hygiene, i.e. toileting, bathing and changing as needed., • Handles all personal documents of the people we support in a secure and confidential manner., • Performs related duties as requested. Requirements: QUALIFICATIONS To perform this job successfully, an incumbent must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. • Valid New York State Driver’s License and must maintain it in good standing, • Ability to read, write, speak and understand English, • Good oral and written communication skills, • Good interpersonal skills necessary to interact effectively with co-workers, employees, residents and their families, • Ability to analyze problems and determine corrective measures EDUCATION and/or EXPERIENCE • High School Diploma or GED required, • Six months of related experience is preferred but not required, • Salaried employees must be approved Medication Administration Personnel (AMAP) at time of hire or within six months of date of hire in salaried status. This training is provided by ADAPT Community Network, if needed. COMPENSATION: $17.51 - $19.06/hour (after probation) + Industry-Leading Benefits for all full-time employees. At ADAPT, we value diversity, equity, inclusion, accessibility, and belonging. We strive to ensure that our employees are comfortable bringing their whole, authentic self to work and that the people we support can also be their authentic selves. We value diverse backgrounds, opinions, ideas, and ways of thinking. We aim to build an inclusive and diverse workforce that is empowered and supported with leaders who create diverse and inclusive teams. We continuously seek opportunities for the organization to foster a more positive, respected, united, and collaborative culture. ADAPT Community Network is proud to be an equal opportunity employer and is committed to creating an inclusive environment for all employees. Qualified candidates of diverse ethnic and racial backgrounds and status are encouraged to apply for vacant positions at all levels.

Job DescriptionDescription: Why Join ADAPT? It's more than a job; it's a calling. It's where passion meets purpose. ADAPT Community Network, formerly United Cerebral Palsy (UCP) of NYC provides a multitude of services to people with developmental disabilities. At ADAPT, we are 3,000 strong, and it takes every one of us to empower the lives of the people we support. With caring and great resources at hand, we know what it takes to help people live fuller, happier, healthier lives. Our employees show their commitment to the people we support every day, and we all deliver on our promise to provide innovative and comprehensive services to individuals with developmental disabilities. For your next career move, apply with us at ADAPT Community Network! Wherever you work among our many locations around New York City, ADAPT offers paid training, competitive benefits, and we foster a team culture of learning, support, collaboration and career growth. SUMMARY Under general supervision, is responsible for devoting their attention to the care and development of the people we support in one of the Agency’s residential facilities. Interacts in a manner which fosters dignity and learning in a way that helps lead to greater independence. Helps create a homelike atmosphere for the people we support in an agency facility. ESSENTIAL DUTIES AND RESPONSIBILITIES The duties and responsibilities of the Residence Program Specialist will include but are not limited to the following: • Provides care and assists with personal development and independence of the people we support., • Ensures that all measures for safety and well-being are maintained at highest level., • Provides training for the people we support in activities of daily living and in development of self-help and social skills., • Maintains a personalized, homelike atmosphere in the residential facility., • Attends weekly staff meetings as well as any other assigned meetings and in-service trainings., • Prepares concise written reports including Incident Reports, Progress Notes and other reports as assigned., • Responds to crisis situations and medical emergencies, including accidents by taking quick and decisive action., • Ensures actions are conducted in a manner that prevents abuse, and reports observations of co-workers who may be abusive in accordance with established procedures., • Administers appropriate first aid based on visible symptoms and medical history of the people we support in accordance with established guidelines and accepted first aid practices., • Summons police, fire, ambulance or other emergency personnel if situation warrants it., • If an emergency has caused a person we support to exhibit behavior that is threatening or dangerous, may have to utilize strategies for crisis intervention in accordance with OPWDD approved Behavior Management guidelines., • Provides transportation for the people we support in agency vehicles to and from work, shopping, programs, restaurants, movies, doctor’s appointments, etc., • Assists with meal planning and preparation as well as with purchasing of food and supplies., • Demonstrates an understanding of and implements behavioral programs., • Participates fully as a member of interdisciplinary plan., • Maintains an ongoing informal exchange of information. Maintains written logs for recording daily activities., • Performs housekeeping, cooking, laundry, light maintenance and light preventative maintenance duties as needed to maintain a safe and homelike environment., • Supervises any other activities as may be necessary to maintain quality of the program., • Dispenses prescribed medications to the people we support after successful completion of the medication administration course, and in line with Agency protocol. AMAP’s are supervised by residential nurse in all areas related to medication administration., • Completes all activities related to skill buildings as outlined in individual program plans, • Provides support around personal hygiene, i.e. toileting, bathing and changing as needed., • Handles all personal documents of the people we support in a secure and confidential manner., • Performs related duties as requested. Requirements: QUALIFICATIONS To perform this job successfully, an incumbent must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. • Valid New York State Driver’s License and must maintain it in good standing, • Ability to read, write, speak and understand English, • Good oral and written communication skills, • Good interpersonal skills necessary to interact effectively with co-workers, employees, residents and their families, • Ability to analyze problems and determine corrective measures EDUCATION and/or EXPERIENCE • High School Diploma or GED required, • Six months of related experience is preferred but not required, • Salaried employees must be approved Medication Administration Personnel (AMAP) at time of hire or within six months of date of hire in salaried status. This training is provided by ADAPT Community Network, if needed. COMPENSATION: $19.06/hour (after probation) + Industry-Leading Benefits for all full-time employees. At ADAPT, we value diversity, equity, inclusion, accessibility, and belonging. We strive to ensure that our employees are comfortable bringing their whole, authentic self to work and that the people we support can also be their authentic selves. We value diverse backgrounds, opinions, ideas, and ways of thinking. We aim to build an inclusive and diverse workforce that is empowered and supported with leaders who create diverse and inclusive teams. We continuously seek opportunities for the organization to foster a more positive, respected, united, and collaborative culture. ADAPT Community Network is proud to be an equal opportunity employer and is committed to creating an inclusive environment for all employees. Qualified candidates of diverse ethnic and racial backgrounds and status are encouraged to apply for vacant positions at all levels.

Job Description ABOUT US New York Edge is the largest provider of after-school and summer camp programs in New York City public schools. Each year, programs in academics, including STEM, the arts, sports and wellness, and college access, help 40,000 students develop leadership skills and succeed in school. Working parents count on our programs to provide safe and enriching environments for their children. Summary: Esports Specialists provide targeted, skill and age-appropriate instruction, coaching, and mentorship in New York Edge’s after-school programs, with a focus on esports. They lead New York Edge's Esports Model, in alignment with the Sports & Wellness Department, to foster a safe and inclusive environment for youth to develop their gaming and strategic thinking skills. Esports Specialists organize and facilitate esports programming at their site, guiding students in responsible gaming practices, teamwork, and strategic skills that extend beyond the screen. They participate in esports-specific professional development training and use the Esports Curriculum throughout the school year to design and implement engaging, skill-building activities. Additionally, Esports Specialists prepare students for participation in organization-wide tournaments and leagues, modeling professionalism, sportsmanship, and positive digital citizenship. They cultivate an atmosphere of fun and learning, while maintaining professional boundaries and acting as role models for New York Edge participants. Work Schedule: 9-15 hours per week. Monday through Friday -- 2:30 pm - 5:30 pm Essential Job Functions: * Motivate students to engage actively in daily esports activities and skill development. * Ensure daily activity lesson plans and projects are structured, age-appropriate, and have clear learning goals, based on the esports and digital wellness guide. * Communicate regularly with the Program Director and the Sports and Wellness Department regarding program schedules, leagues, tournaments, and special events. * Encourage and prepare students to participate in organization-wide esports activities and competitions. * Establish and enforce rules for behavior and procedures to maintain order and focus among students. * Organize, lead, and promote interest in various esports genres, such as strategy, team-based, and solo-player games, along with exercises in reaction time and critical thinking. * Explain gaming strategies, techniques, and safety procedures, and demonstrate responsible gaming practices. * Enforce digital safety rules and regulations governing esports activities and the proper use of equipment. * Establish clear objectives for all lessons, units, and projects, and communicate those objectives to students. * Prepare and set up facilities and equipment for group esports activities. * Greet new participants, introduce them to team dynamics, explain gaming etiquette and rules, and encourage active participation. * Evaluate activities to ensure they are engaging and achieving the desired educational and developmental outcomes. * Adapt teaching methods and materials to cater to students' varying skill levels and interests. * Promote and support the progressive development of each student's gaming and teamwork skills. * Emphasize positive character development, including respect, teamwork, and perseverance. * Provide homework support during Academic hour as needed. * Adapt each esports activity to ensure safe and responsible gaming in the provided space. Required skills: * Must be knowledgeable and skilled in esports, with experience teaching and mentoring youth in a structured setting. * Prior experience teaching and instructing youth preferred. * Ability to follow a curriculum and adapt it for different skill levels. * Demonstrated responsibility, reliability, and punctuality. * Excellent communication and interpersonal skills are essential. * May be required to walk up and down stairs. * May have to lift or move objects/materials as needed. * Work is performed mostly within a New York City Public School but may be required to interact with the community at-large during trips or events. Qualifications: * High School Diploma or Equivalent required; some college preferred. * A minimum of one year of work-related skill, knowledge, or experience is required. * A minimum of one year of teaching experience is required. * Must have passion for New York Edge's mission and demonstrated interest in education and youth development. * Candidates qualified to lead instruction in more than one activity are also preferred. To apply, please visit newyorkedge.org/careers The Esports Specialist will be required to report to the school building and interact with staff, students, parents, and school administration. At the time of offer and acceptance, the job requires safety and security clearances through the Department of Education and Department of Health. New York Edge is an Equal Opportunity/Affirmative Action Employer Disclaimer: The statements herein are intended to describe the general nature and level of work the employee performs in this position. These statements are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of a person in this position.

Job Description Position Description The Support Services Specialist is responsible for providing guidance and assistance for clients and volunteers of Harlem United’s Drop-In Program shower services in the Integrated Harm Reduction department. They will oversee the flow of people through the shower area, engage with shower guests, and report on the daily operations to the Program Director, Support Services. The Support Services Specialist works closely with staff of the department to ensure clients are engaged through the lens of harm reduction and with a trauma-informed approach. Currently, this position operates out of our Drop-In Center in Harlem, as well as providing shower services at a community partner location in Ridgewood, Queens one day per week. Locations in the future may adjust with program changes. Essential Job Functions The following duties are mandatory requirements of the job: Operations • Set up shower area and welcome area at the beginning of service and break down at the end of the day., • Ensure cleanliness of shower area and other areas used by the program prior to program start, throughout the day, and at the close of service delivery., • Ensure shower stalls are prepared and sanitized before each shower guest., • Work with drop-in staff to ensure clients are signed in according to distribute toiletries and clothing items, etc., • Explain procedures and expectations of shower program to clients, ensuring that they are following established guidelines and using shower area safely., • Engage with clients receiving services, assisting them with referrals to additional services as needed., • Work with other staff in following safety and de-escalation protocols in working with clients., • Track shower services and client engagement using data tracking process created by Program Director, ensure documentation is up to date and accurate., • Enter service delivery details into online client tracking systems and/or funder databases as required by program., • Orient new volunteers, explain procedures, model appropriate interaction with guests. The following duties are to be performed as assigned by the supervisor: • Attend data driven and clinical supervision, as well as departmental, divisional and staff meetings., • Participate in internal and external trainings as assigned by manager and clinical director, as well as required by Human Resources., • This position requires a high school diploma and two years’ experience in services for individuals experiencing unstable housing or with people who use drugs. Candidate should be familiar with housing services, substance use services, and social services agencies within New York City. Excellent interpersonal skills, including clear communication with clients and colleagues Effectiveness in prioritizing tasks, delegating them where appropriate Able to provide culturally competent services and demonstrate respect for the community to be served by our program, including people who use drugs, people experiencing unstable housing or homelessness, and LGBTQIA+ individuals Knowledge of and respect for the harm reduction model and its principals Bilingual English/Spanish a plus Must be able to lift up to 40 pounds Must be able to bend, scrub, mop, etc., for extended periods

Job Description Summary Job Description: Shift Supervisor is accountable for the physical/emotional safety of the environment while on shift. Additionally, the individual is responsible for leading the staff/resident teams utilizing the Tuckman model of supervision along with the MYSI standards (Eyes on, Ears on, Heart on)/ therapeutic approach in the Department of Education setting. The individual is accountable for staff engaging youth in any and/all education components throughout the school day and during after-school in terms of homework, tutoring and after-school programming. Moreover, the Shift Supervisor must ensure that the behavior management specialist team is positioned optimally to support youth in each educational component. Furthermore, the Shift Supervisor is responsible for the overall safety and movement of the resident/staff team to and from school. This includes timely arrival to school daily, and monitoring speed of agency vehicle/driving route (if applicable). This position offers a full-time, 40 hour-per-week, in person work schedule and is based in Staten Island. From time to time, this position requires work outside of normally scheduled working hours. About St. John’s Founded in 1826 as a home for orphaned children, St. John’s has evolved into a nonprofit social services agency providing residential care to New York City youth involved in the child welfare and juvenile justice systems. We offer holistic, trauma-informed support to young people up to age 21. Our main campus in Rockaway Park, Queens, houses a Residential Treatment Center, Close to Home Non-Secure Placement programs, administrative offices, clinical services, and an on-site NYC Department of Education school. We also operate a Non-Secure Detention residence in Richmond Hill and Limited Secure Placement programs in Brooklyn and Staten Island. St. John’s is dedicated to helping youth heal, grow, and build the skills they need to achieve their goals and return to family or a stable, supportive environment as engaged members of their communities. Principal Responsibilities • Demonstrates fidelity to the agency's service values and organizational imperatives., • Responsible for the full engagement of all residents in each educational component on a daily basis., • Ensures pat frisk are conducted twice daily to minimize the introduction of contraband into unit., • Ensure all tasks are completed prior to team’s departure, this includes but not limited to incident reports, daily log and log book, etc., • Must debrief the current/ incoming shift members each and every day without fail., • Responsible for the timely arrival of residents to and from school on a daily basis, including but not limited to driving routes/speed of vehicle (if applicable)., • Maintain a classroom environment that is conducive to learning throughout the school day., • Divides youth into small clusters to be supported by all school youth counselors throughout the day during classtime. All staff are required to complete daily index cards on youth assigned M-Fri to be collected and submitted to the office manager/ designated POC for documentation., • Responsible for supporting residents in completion of all daily school/other assignments/ tasks and support residents in creating a daily routine of studying both during and after-school., • Responsible for strategic positioning and engaged supervision of staff and residents in each classroom, during school hours., • Maintain all relevant certifications including but not limited to a clean/valid driver’s license, SCM certification, etc., • Additionally, beyond the aforementioned statements, perform any and all tasks as assigned by program leadership. Required Qualifications and Experience • Associate’s degree in human services or related field and a minimum of 1 year relevant experience working with vulnerable youth and families preferred -OR- a high school diploma and 2 years of relevant experience working with vulnerable youth, • Valid driver’s license, • Individual must be well versed in the MYSI approach/standards, TCI/ SCM/Other training specific to program, • Experience managing behavior utilizing the MYSI or other therapeutic approach, strong knowledge of programming and program protocol., • Strong communication skills, • Mature, responsible and effective communicator with proven ability to manage both upward and downward, • Attention to detail, • High level of integrity and independent thinker and doer, • Assumes responsibility for staff and residents during shift, • Leads by example Travel Requirements This position offers a full-time, in person schedule and is based in Staten Island and does require travel to other locations when needed. Disclaimer The statements herein are intended to describe the general nature and level of work being performed by the incumbent in this position. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of a person in this position. Diversity, Equity, Inclusion and Belonging Statement With more than 250 years of combined experience, Little Flower Children and Family Services of New York and St. John’s Residence for Boys have a long-standing history of serving children, youth, adults and families of color. Our mission, vision and values are grounded in elevating the shared humanity of every staff member, community partner and those with whom we engage. We recognize that our DEIB work is continuously evolving as we strive for equity and inclusion for individuals of all races, ethnicities, genders, sexualities, ages, abilities, religions and lived experiences. Accessibility Some job requirements are subject to possible modification to reasonably accommodate individuals with disabilities. Some requirements may be designed to protect the safety and health of the employee, their fellow employees and the individuals being served and may therefore exclude some individuals. Equal Employment Opportunity Statement St. John’s Residence for Boys provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other legally protected group status.

Job Description Job Description Job Title: Split Shift Supervisor Reports to: Program Manager Job Summary: The shift supervisor is responsible for assuring staff’s compliance with daily routines and structure of the facility during the shift of duty and responsible for maintaining agency standards of quality of care and service provision for the children/youth residing in the facility. The Shift Supervisor will supervise all child care workers, their deployment and activities, uphold the daily programming, routines, discipline, program structure and tone. Essential Functions: • Ensure the supervision of all on-site staff and residents., • Maintain order, safety and security standards of the facility., • Uphold daily living routines, schedules, and procedures through supporting child care staff., • Mediate conflict, whether between staff or residents., • Complete all required documentation in a timely fashion, including incident reports., • Must be able to carry out all the duties and functions of child care staff., • Support Program Manager through informal supervision and by providing staff with ongoing feedback., • Maintains and reviews logbooks, and other relevant documentation to ensure the accuracy of those who completed it., • Ensure high standards of sanitary conditions throughout the facility including heavy cleaning and laundry., • Participate in the planning and execution of recreational activities along with specialist, and personal enrichment activities., • Participate in ongoing meetings, conferences, and training programs as required., • Communicate frequently with Program Manager, Program Director, Caseworker and support staff regarding pertinent information about residents., • Ensuring residents safety attend various appointments (including school, medical and court., • Attend mandatory training required by ACS, OCFS, and Agency., • Responsible for adhering to all ACS, OCFS and Agency regulations., • Utilize Therapeutic Crisis Intervention (TCI) to de-escalate incidents and protect the physical safety of children and staff., • Manage the peer group, understand the peer dynamic, promote and maintain a positive peer groups culture., • Provides documentation of supervision by maintaining a supervisory log of all staff supervised., • Conduct and complete annual performance assessments, • Performs other duties as assigned. Qualifications: • High School Diploma (Associated Degree preferred)., • Valid NYS Drivers License and clean driving record., • Ability to drive a 12-passenger m a strength based and van., • 2 years of related experience – preferred., • Must have excellent written and verbal skills., • Must have a commitment to work from a strength based and youth development, and trauma-informed perspective., • Ability to travel to all five boroughs., • Must be able to pass required TCI training and pass certification on an annual basis. EQUAL EMPLOYMENT OPPORTUNITY STATEMENT It is the policy of Rising Ground that the Agency wholly complies with the equal treatment of all employees and applicants for employment without unlawful discrimination as to an individual’s perceived or actual race, creed, color, national origin, alienate, citizenship status, gender, gender identity, age, disability, marital status, partnership status, sexual orientation, ethnicity, religion, or veteran status in all employment decisions, including but not limited to recruitment, hiring, compensation, training and apprenticeship, promotion, upgrading, demotion, downgrading, transfer, layoff and termination and all other terms and conditions of employment.

Job Description Job Title: General Manager Reports to: Regional Director Company: JustFoodForDogs, LLC Location: Nationwide Job Type: Full-time, Exempt Job Summary Are you passionate about pets? Do you want to help dogs and cats thrive with the best nutrition possible? JustFoodForDogs is seeking a dedicated General Manager to lead our store team in delivering exceptional customer service and driving success. This role involves overseeing all aspects of store performance, including setting high standards for customer care, managing and developing team members, and achieving financial targets. As the General Manager, you will play a pivotal role in ensuring smooth day-to-day operations, fostering teamwork, and maintaining efficiency in the kitchen. You will oversee both sales and kitchen functions, making key decisions to support operational excellence. We’re looking for a dynamic leader with strong multitasking, time management, and leadership skills who can inspire and guide a team to success. Key Responsibilities Team Leadership: • Directly manage the Nutrition Sales Consultant and Kitchen leaders, including coaching and training to help achieve their performance goals, • Work with HR, Recruiter, and Training Specialist to recruit, hire, and train new team members, • Work with Team Leads to approve staff schedules; manage staff schedules to the needs of the business, • Ensure kitchen and front end are in high-quality standards, • Serve as a role model for company values and protocols, setting the tone for culture within the store, • Sales/Customer Service:, • Work with Team Leaders to ensure Nutrition Consultants are engaging with customers, understanding their dietary needs and providing solutions, • Manage Team Leads and Ensuring they maintain effective merchandising and product display, • Ensure staff adheres to safety, cleanliness, and product quality standards., • Manage and approve supply replenishment orders (e.g., marketing materials, ingredients)., • Work with Team Leads to receive deliveries and accurately organize/manage back-room inventory, • Triage operational issues (e.g., equipment failure, ingredient shortage, quality questions) and coordinate with the COO and/or Facilities Coordinator to drive resolution, • Finance, • Meet or exceed monthly budget for store-level profitability; identify root cause and corrective actions for missed targets, • Effectively implement strategic initiatives, • Know and work by the company’s mission to create an effective teamwork environment, • Provide weekly and monthly performance reporting packages, • Competencies and Qualifications, • Ability to manage, build, lead and motivate effective teams, • Ability to handle the pressures of simultaneously coordinating a wide range of activities; ability to multitask, • A love for retail, nutrition, dogs, and a desire to create the ultimate customer experience, • Clear, concise written and verbal communications, • Analytical and problem-solving skills, • Attention to detail, • Comfort with change (as we are a rapidly growing business), • Education and/or Experience, • Experience: 1+ years as a General Manager or Assistant General Manager in retail or a similar industry., • Leadership: Proven ability to build, lead, and motivate teams to achieve goals., • Operations: Skilled in managing daily operations, inventory, safety, and cleanliness standards., • Customer Service: Strong background in resolving customer complaints and driving sales through engagement and merchandising., • Financial: Proficient in meeting budgets, managing cash, and analyzing performance metrics., • Skills: Excellent multitasking, time management, communication, and problem-solving abilities., • Adaptability: Comfortable with change in a fast-paced, growth-oriented environment., • Passion: Enthusiasm for pets, nutrition, and delivering outstanding customer experiences.. Live Our Mission – At JustFoodForDogs, we act with integrity and build trust, treating everyone with dignity and respect. We bring passion to our mission, contribute positively to our environment, and strive to eliminate drama and negativity. Our commitment extends to exceeding expectations and supporting both our communities and the planet. Be a Team Player – JustFoodForDogs values positive teamwork and strong relationships. We prioritize trust, support, and team success over individual recognition. Our approach is to serve others and focus on collective goals, ensuring that collaboration and mutual support are at the heart of our work. Maintain a Positive Attitude – At JustFoodForDogs, we bring energy and enthusiasm to inspire our team. We stay optimistic, lead with empathy, and manage change with a positive outlook. Our focus is on constructive feedback and willingly assisting others to foster a supportive and confident workplace. Deliver Results – We are driven to win with determination and commitment at JustFoodForDogs. We honor our promises, take initiative, and pay attention to the details. Our goal is to consistently deliver on our objectives while holding ourselves and others accountable for results. JUSTFOODFORDOGS is an Equal Opportunity Employer. JUSTFOODFORDOGS does not discriminate due to race, color, creed, religion, sex, sexual orientation, gender and/or gender identity or expression, marital or parental status, national origin, ethnicity, citizenship status, veteran or military status, age, disability, unemployment status or any other legally protected basis, and to the extent permitted by law.

Job Description Summary: Supervises a team of employees who receive incoming telephone calls involving domestic violence, rape, and other crimes that will, in some instances, require making quick decisions regarding the caller’s safety and well-being. The Team Leader has a key role in setting the standard for assessing human service needs via telephone using active listening, crisis intervention and/or suicide risk assessment skills. The Team Leader manages staff members who will normally elicit essential information from the caller including the problem (or complaint) determine the immediacy and type of response needed based on an initial risk assessment, and document critical aspects of the telephone call and actions taken on the agency’s database. This position assigns staff to perform their duties and responsibilities, and reviews their work for adherence to instructions, accuracy, completeness and conformance to accepted client-centered practices. To ensure quality assurance performance standards and expectations are being successfully carried out in the Hotlines, this position will take a pro-active role to develop and implement action plans to address problematic trends, sustain progress and continuous improvement. The Team Leader provides oversight and supplemental spot-checking for data and documentation quality initiatives, while offering coaching and development to Client Advocate Specialists and Shift Coordinators to improve their ability to explore callers’ mental and emotional state of mind through client centered, empowering, and non-judgmental language. Responsibilities: • Learn and integrate a trauma-informed, client-centered approach, using an anti-oppressive lens, into your work with clients. Coach and guide staff in their client practice that reflects these approaches. Participate in the recruitment, hiring and onboarding of new staff., • Supervises staff whose key role is to establish rapport with the caller and, through risk assessment skills acquired in Client-Centered Practice training, assist the caller to safety plan around the current situation. Staff may provide relevant information and referrals to resources that may assist the caller in maintaining their safety., • Provide weekly individual supervision to a direct reports using a reflective supervision model and a trauma informed approach., • Provide ad hock supervision and coaching to any advocate on shift as needed., • Utilize hotline technology to assess staff overall productivity. Including the accuracy and timeliness of case records that document client interactions., • Ensures smooth daily operation through shift monitoring and administration, including:, • Supporting staff to handle challenging calls and debriefing after challenging calls, • Supporting staff in handling calls through coaching, • Evaluating the quality of client experience on the hotline by examining abandonment rate, call volume, hold times, and answer time., • Handling client calls during busy periods as needed, to CAS standard, • Handling calls from social service and criminal justice providers, • Handling client complaints, and escalating complaints to Hotlines Senior Director as needed., • Monitoring staff attendance for shifts, training and staff meetings, • Documenting shift activities and issues, • Reviewing for accuracy and approving both e-time and funder timecards after designated deadlines., • Reviewing and monitoring direct reports leave time accruals to ensure that vacation, holiday, and other time off requests are processed according to company policy., • Acts as client risk specialist in managing clients who are at risk for suicide, and in supporting staff members who are responding to those clients’ needs, • Interviews prospective candidates for open positions and recommends hiring decisions in line with Safe Horizon’s hiring policies, • Communicates regularly with all staff to provide information and updates regarding program practice and operations, • Coordinates shelter intake and communicates daily to staff updated status and availability of shelter space derived from Shelter Occupancy and Referral System (SORTS) and/or Shelter staff, as well as troubleshoot shelter-related issues, to ensure seamless assignments of Hotlines clients into shelter spaces, • Establish and maintain clearly communicated consistent expectations of and goals for staff performance that focus on CCP standards (includes EPA goals) and document for employee file, • Assess and identify staff with performance issues. Collaborate with staff in the development of action plans to improve performance and document for employee file., • Master’s degree in human services field ( e.g., counseling, psychology, social work or related field) with at least 1 year of supervisory experience preferred, or Bachelor’s degree in human services field with at least 3 years of supervisory experience., • 2+ years of public contact experience (e.g., call center environment), preferably working with crime victims, dealing with individual problems and applying policies, procedures, and/or guidelines. Telephone counseling experience desirable. Knowledge: • Familiar with trauma and intimate partner violence and the prevention, treatment and recovery processes for victims, • Recognize the social, economic, familial and cultural contexts that affect victim’s lives, • Familiarity with human behavior and of causal factors underlying family breakdown;, • Ability to model, coach, motivate client facing staff, • Ability to use a trauma informed approach to addressing client, and or staff escalations, • Ability to assess and respond to an emergency/crisis and notify other parties when necessary, • Requires sound judgment and action in life-threatening situations, • Computer skills, including proficiency in MS Excel, Word, Outlook; and the Internet, • Proficiency with ACD / call center telecommunications technology and operations, • Ability to communicate effectively both orally and in writing;, • Respect and empathy for victims with a genuine desire and willingness to help people in need, • Recognition and belief in the empowerment of crime victims, and those that have been systematically oppressed., • Sensitivity to gender-related issues and/or cultural background of clients, • Commitment to maintaining high levels of skills and performance AmeriCorps, Peace Corps and other national service alumni are encouraged to apply. This position is remote. Technology Statement: Applicants may be responsible for providing the equipment and tools they need to work remotely as required, such as access to a computer, internet service, and phone service. Safe Horizon will discuss potential solutions with candidates and may assist where needed and agreed to in advance. Please follow this link to view complete EEO Law and complaint filing information: