Customer Service Representative
5 days ago
Vineland
Customer Service Representative – Personal Insurance 📍 Vineland, NJ (Hybrid) 🕒 Full-Time | Non-Exempt Are you passionate about delivering exceptional customer service and supporting clients when they need it most? Our Personal Insurance team is looking for a detail-oriented Customer Service Representative to help ensure our clients receive timely, accurate, and professional support every day. What You’ll Do: As a key member of our Personal Insurance Department, you’ll support our Account Management team by: ✔ Answering and directing incoming client calls ✔ Assisting Spanish-speaking clients with their service needs ✔ Processing requests for evidence of insurance ✔ Handling urgent mortgage company requests ✔ Taking client payments over the phone ✔ Maintaining accurate data in our Agency Management System ✔ Following all departmental procedures and compliance requirements ✔ Assisting with special projects as assigned by the Department Manager What We’re Looking For: To be successful in this role, you should bring: 🔹 A New Jersey Property & Casualty Producer License (Required) 🔹 Proficiency in Microsoft Office Suite (Required) 🔹 Bilingual fluency in English and Spanish (Preferred) 🔹 Strong communication skills—clear, concise, and professional 🔹 Ability to navigate carrier websites and databases 🔹 Solid problem-solving skills and attention to detail 🔹 Commitment to following agency systems, procedures, and compliance regulations Why You’ll Love Working With Us: 💼 Supportive, team-oriented environment 📚 Opportunities to grow your insurance knowledge 🏢 Stable and reputable agency with long-term client relationships How to Apply: If you’re ready to make an impact and grow your insurance career, we’d love to hear from you! 👉 Apply directly on LinkedIn or send your resume to: Shara D. Richardson - Talent Acquisition Specialist