Founding General Manager (Jersey City)
hace 4 días
Jersey City
Job Description Overview: The Founding General Manager (GM) will play a pivotal role in launching and leading our new location, Jersey City. You’re not just opening doors; you’re setting the tone, building the team, and crafting a new community. This role demands a proactive, hands-on leader who can thrive through change and momentum. You’ll own everything from pre-opening activations to post-launch performance, with the opportunity to shape what this location becomes. Responsibilities: Pre-Opening Phase: • Partner with NSO and Sales to lead presale activations, local outreach, and Run Club or outdoor event execution, • Hire, onboard, and train Coaches and Community Managers with support from T&D and Operations, • Drive local lead engagement and support early conversions in partnership with Sales, • Ensure operational readiness across staffing, scheduling, software systems, inventory, uniforms, and facility set-up, • Own and optimize all studio operations, from financials and labor management to cleanliness and member experience, • Lead, develop, and manage the studio team — creating a culture of accountability, excellence, and fun, • Deliver an average of 15 classes per week, • Maintain a consistent and visible in-studio presence to support team culture, member engagement, and operational excellence. Participation in team workouts., • Track KPIs weekly and make tactical decisions to support retention, referrals, and revenue, • Foster a thriving member community by ensuring high engagement, consistent programming delivery, and an elevated in-studio experience Key Performance Indicators (KPIs): Pre-Opening: • Pre-Sale Lead Engagement Rate, • Community Event Execution Score, • Hiring Completion Rate for Coaches & CMs, • Launch Readiness Score, • Staff Onboarding Completion, • GM Conversion Contribution (tracked separately from Sales), • Studio Revenue, • Labor % to Revenue (Coaches), • Squad Utilization Rate, • Midday Revenue vs. Target, • Referral Conversion Count, • Member Count, • New Member Onboarding Completion Rate, • Studio Audit Score, • Staff Retention (Coach & CM) Who You Are: • A natural leader with experience in studio management, team building, and community development, • Passionate about our brand and confident leading teams in high-growth, high-energy environments, • Organized, tactical, and great under pressure, • 2+ years of leadership or studio operations experience in a fitness, hospitality, or high-growth service environment, • CPR, First Aid & AED certified (or willing to obtain), • Willingness to work non-traditional hours including mornings, evenings, and weekends, • Ability to lift and carry at least 30 lbs; capable of standing for long periods and moving freely within the space, • 4 weeks of PTO/year with immediate accrual, • 40 hours paid sick time, • 401k, • Health insurance