Service Dispatch Coordinator
hace 3 días
Toms River
Job Description A&C Sprinkler, LLC provides professional irrigation and outdoor property solutions for residential and commercial properties throughout New Jersey. Specializing in irrigation system installations, seasonal maintenance, repairs, and upgrades, we take pride in delivering reliable service and customized solutions tailored to each property's needs. We are currently seeking a highly organized and customer-focused Field Service Coordinator to join our team. In this role, you will play a key part in coordinating daily service operations, managing technician schedules, and assisting customers with irrigation maintenance and repair needs. The ideal candidate is an excellent communicator who thrives in a fast-paced environment and can effectively balance customer needs with daily field operations. Job Details: This is a Full-Time position, with the work schedule to be determined. Rate Range: $18p/h - $21p/h Key Responsibilities: • Schedule and dispatch irrigation service technicians for sprinkler system repairs, routine maintenance, spring start-ups, winterizations, and other service appointments., • Manage daily technician routes, coordinating appointments based on geographic location, technician availability, and service requirements to maximize efficiency., • Respond to incoming customer calls, emails, and service requests, providing timely assistance and scheduling appropriate services., • Review customer service histories, property information, and previous work orders to ensure technicians have the necessary details before arriving on-site., • Coordinate seasonal maintenance schedules, including high-volume spring start-ups and fall winterizations, ensuring appointments are scheduled and completed in a timely manner., • Monitor daily service schedules and make adjustments to accommodate cancellations, emergency repairs, weather delays, and additional customer requests., • Communicate with customers regarding appointment confirmations, technician arrival windows, scheduling changes, and follow-up visits., • Create, update, and maintain service work orders, ensuring technician notes, labor hours, materials used, and completed repairs are accurately documented., • Coordinate return visits for unresolved irrigation issues, additional repairs, replacement parts, and customer-approved work., • Assist with preparing and tracking repair estimates, obtaining customer approvals, and scheduling authorized services., • Review completed service tickets for accuracy and completeness before submitting them for invoicing., • Assist with processing service invoices, customer payments, and billing inquiries as needed., • Maintain accurate customer records, service histories, property notes, and recurring maintenance schedules in the company's management system., • Follow up with customers regarding outstanding service requests, recommended repairs, and unresolved concerns., • Work closely with service managers and field technicians to address scheduling conflicts, equipment needs, and daily operational priorities., • Perform additional administrative and operational duties as assigned to support the efficient operation of the service department. Requirements: • Minimum of 2 years of experience in service coordination, dispatching, scheduling, or customer service., • Previous experience in irrigation, landscaping, HVAC, plumbing, or another field service industry preferred., • Familiarity with irrigation services, including sprinkler repairs, seasonal start-ups, and winterizations, is a plus., • Strong organizational and time-management skills with the ability to manage multiple service appointments and changing priorities., • Excellent verbal and written communication skills with a strong customer-service approach., • Ability to effectively coordinate field technicians and communicate scheduling changes., • Strong problem-solving skills with the ability to address customer concerns and scheduling conflicts professionally., • Detail-oriented with the ability to maintain accurate customer records, service documentation, and work orders., • Proficiency in Microsoft Office, including Outlook, Word, and Excel., • Experience with scheduling, dispatching, or field service management software is a plus., • Reliable and punctual with a strong work ethic., • Positive, professional, and personable demeanor with a willingness to learn. US Work Authorization is required. The requirements and duties described above may be modified or waived by the Company in its sole discretion without notice.