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Job Description Live-in Superintendent Position – Manhattan Cooperative Building Superintendent Position – Manhattan Cooperative Building Live-In | 32BJ Union | 1-Bedroom Apartment Included Total Management NYC LLC is seeking a full-time, live-in superintendent for a 60-unit prewar elevator cooperative building located in Manhattan. This position is covered under the 32BJ SEIU Residential Agreement and includes a 1-bedroom apartment, full union benefits, and a six-month probationary period. Schedule • Full-time position with two non-consecutive days off per week, • Must be available to work one weekend day (Saturday or Sunday), • Must be able to respond to emergencies at any time, 24/7 Housing • A renovated 1-bedroom apartment is provided on-site as part of the compensation package, • Apartment occupancy begins after the successful completion of a six-month probationary period, • During the probation period, performance will be closely reviewed. Compensation & Benefits • Hourly Rate: $33 - $35 hourly, in accordance with the 32BJ SEIU Manhattan Residential Agreement, • Overtime pay per union rules, • Full union benefits, including:, • Medical, dental, and vision coverage through SEIU 32BJ Health Fund, • Participation in the 32BJ pension plan, • Paid vacation, sick days, and holidays per union contract, • Annual increases and job protections per collective bargaining agreementCompensation: $33 - $35 hourly Responsibilities: • Conduct daily building walkthroughs, including inspection of mechanical rooms, compactor areas, and the rooftop, • Operate and maintain all essential building systems, including boiler, elevator, and standpipe/sprinklers, • Perform routine repairs: plumbing, electrical, painting, and basic carpentry, • Manage garbage and recycling according to NYC sanitation guidelines, • Maintain clean and orderly common areas inside and outside the building, • Coordinate and oversee vendors, contractors, and service providers, • Respond to building emergencies and urgent maintenance issues 24/7, • Maintain compliance with all HPD, DOB, and FDNY regulations and posting requirements, • Keep digital records of work orders, logs, and building certificates Qualifications: • Minimum 3 years of experience as a superintendent, • Familiarity with FDNY Certificates of Fitness or willingness to obtain:, • F-01 (Fire Guard), P-99 (Low-Pressure Boiler), S-12 (Sprinkler), S-13 (Standpipe), • Ability to work independently and manage multiple priorities, • Strong communication skills and basic proficiency with smartphones/email About Company Total Management NYC is a professional property management firm that specializes in residential Co-op, Condominium & Multi-family property management in New York City. We value transparency and invest in the latest software to provide clients with 24-hour access to data. Our mission is to improve residents' lifestyles while keeping communities financially healthy. Our team of experienced professionals is dedicated to providing premium property management services that exceed clients' expectations, ensuring their properties are well-maintained and investments are protected. Trust Total Management NYC for reliable and professional property management services.

Job Description Job Code 424 Department Name Retirement Services Reports To Supervisor, Retirement Services Operations FLSA Status Non Exempt Union Code 53A Management No About Us: Building Services 32BJ Benefit Funds (“the Funds”) is the umbrella organization responsible for administering Health, Pension, Retirement Savings, Training, and Legal Services benefits to over 185,000 SEIU 32BJ members. Our mission is to make significant contributions to the lives of our members by providing high quality benefits and services. Through our commitment, we embody five core values: Flexibility, Initiative, Respect, Sustainability, and Teamwork (FIRST). By following our core values, employees are open to different and new ways of doing things, take active steps to improve the organization, create an environment of trust and respect, approach their work with the intent of a positive outcome, and work collaboratively with colleagues. The Funds oversees and manages $9 billion of dollars in assets, which are made up of many, varied and complex funds. The dollars come from a number of sources, including the property owners who pay into the funds on behalf of their employees, and as such, requires those who oversee and manage the money to be highly skilled financial management people. 32BJ Benefit Funds will continue to drive innovation, equity, and technology insights to further help the lives of our hard-working members and their families. We use cutting edge technology such as: M365, Dynamics 365 CRM, Dynamics 365 F&O, Azure, AWS, SQL, Snowflake, QlikView, and more. Please take a moment to watch our video to learn more about our culture and contributions to our members: youtu.be/hYNdMGLn19A Job Summary: Under the supervision of the Supervisor, Retirement Services Operations, the Assistant Analyst is responsible for processing pension administration transactions for retired members of various pension plans. Responsibilities also include determining pension eligibility and processing pension applications in compliance with Plan documents and the law. Essential Duties and Responsibilities: • Calculate pension benefits for new retirees and estimated projected benefits for future retirees., • Analyze and process pension applications for completeness and accuracy; draft follow-up correspondence as needed., • Perform banking transactions, including but not limited to pension check stop/reissues and voids., • Work with third party vendors to collect data on deceased pensioners, update system accordingly with findings, and process bank reclaims for overpaid benefits., • Track pension overpayments on a plan-by-plan basis and enforce overpayment recoupment policies., • Reinstate suspended pensioner accounts after validating documentation as per plan rules., • Validate work history and prior service records to calculate pension service credits., • Perform data entry., • Complete standardized written member communications., • Assist Retirement Analysts and CARE Counselors as needed with administrative and analytical pension calculations., • Special projects as assigned by management. Qualifications (Competencies): • Strong mathematical skills required., • Basic accounting skills preferred., • Ability to prioritize work and meet deadlines., • High level of proficiency in Microsoft office programs, including Word and Excel., • Strong analytical, problem solving and decision-making skills., • Excellent organizational and prioritizing skills., • Detailed oriented with strong ability to multitask. Soft Skills (Interpersonal Skills): • Strong oral and written interpersonal skills., • Demonstrated customer service orientation., • Ability to work both independently and as a team player., • Ability to effectively operate in a fast -paced work environment. Education: College graduate with Accounting or Math related degree or equivalent work experience. Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals to perform the essential functions. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals to perform the essential functions. • Under 1/3 of the time: Standing, Walking, Climbing or Balancing, Stooping, Kneeling, Crouching, or Crawling, • Over 2/3 of the time: Talking or Hearing, • 100% of the time: Using Hands Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. • 1/3 to 2/3 of the time: Work near moving or mechanical parts, exposure to radiation, moderate noise.

Job Description Job Code M2526RS Department Name Retirement Services Reports To Sr. Technical Manager, Retirement Services FLSA Status Exempt Union Code N/A Management Yes About Us: Building Services 32BJ Benefit Funds (“the Funds”) is the umbrella organization responsible for administering Health, Pension, Retirement Savings, Training, and Legal Services benefits to over 185,000 SEIU 32BJ members. Our mission is to make significant contributions to the lives of our members by providing high quality benefits and services. Through our commitment, we embody five core values: Flexibility, Initiative, Respect, Sustainability, and Teamwork (FIRST). By following our core values, employees are open to different and new ways of doing things, take active steps to improve the organization, create an environment of trust and respect, approach their work with the intent of a positive outcome, and work collaboratively with colleagues. The Funds oversees and manages $11 billion of dollars in assets, which are made up of many, varied and complex funds. The dollars come from a number of sources, including the property owners who pay into the funds on behalf of their employees, and as such, requires those who oversee and manage the money to be highly skilled financial management people. 32BJ Benefit Funds will continue to drive innovation, equity, and technology insights to further help the lives of our hard-working members and their families. We use cutting edge technology such as: M365, Dynamics 365 CRM, Dynamics 365 F&O, Azure, AWS, SQL, Snowflake, QlikView, and more. Please take a moment to watch our video to learn more about our culture and contributions to our members: youtu.be/hYNdMGLn19A Job Summary: Under the supervision of the Sr. Technical Manager, Retirement Services, the Supervisor, Pension Implementation Team is responsible for overseeing the implementation of new and enhanced technology solutions supporting Retirement Services. This role supervises the Pension System Analysts and Jr. Pension Implementation Analysts, ensuring successful delivery of system implementations, data conversions, testing, and post-implementation support. The Supervisor, Pension Implementation Team will combine technical expertise, project management, and team leadership to ensure high-quality execution of customer service-based implementation initiatives, while maintaining alignment with business requirements and operational goals. Essential Duties and Responsibilities: • Supervise, mentor, and train the Pension Implementation Analysts and Jr. Pension Implementation Analysts, • Oversee implementation of new and upgraded technology solutions, including pension administration systems, customer service-based applications such as web portals and CRM applications, • Oversee development of functional business requirements for pension plan implementations and system enhancements, • Review and validate data conversion requirements and test plans for implementation of pension plans and/or plan mergers, • Direct all pension related system testing efforts including UAT and quality assurance, • Oversee creation of user manuals and documentation for administrative and system processes, • Assign and prioritize work across team members to ensure timely delivery, • Manage timelines, risks, and dependencies across multiple initiatives, • Lead training efforts for ongoing pension administration teams, • Communicate project status, risks, and outcomes to leadership, • Support transition of implementations to the ongoing administration team, • Special projects, as assigned by management Qualifications (Competencies): • 5+ years of supervisory experience in customer service-based systems implementation and/or project management, preferably in the field of benefits administration, • Knowledge of pension calculations and validation of data elements preferred, • High level of proficiency in Microsoft Office programs including Word and Excel, • Experience with Vitech products, QlikView, Power BI, and Dynamics preferred, • Strong project management skills, • Strong analytical, problem solving and decision-making skills, • Excellent business writing skills Soft Skills (Interpersonal Skills): • Strong leadership and communication skills, • Ability to effectively operate in a fast-paced work environment, • Ability to multi-task and prioritize work, and work effectively under tight deadlines, • Ability to work both independently and as a team player, • Extremely detail oriented Education: Bachelor of Science degree in Computer Science, Mathematics or related field. Language Skills: Strong verbal and written English skills required. Spanish skills preferred. Reasoning Ability: Strong Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals to perform the essential functions. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals to perform the essential functions. • Under 1/3 of the time: Standing, Walking, Climbing or Balancing, Stooping, Kneeling, Crouching, or Crawling, • Over 2/3 of the time: Talking or Hearing, • 100% of the time: Using Hands Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. • 1/3 to 2/3 of the time: Work near moving or mechanical parts, exposure to radiation, moderate noise.

Job Description Job Code M1426RS Department Name Retirement Services Reports To CARE Management FLSA Status Non Exempt Union Code 53A Management No About Us: Building Services 32BJ Benefit Funds (“the Funds”) is the umbrella organization responsible for administering Health, Pension, Retirement Savings, Training, and Legal Services benefits to over 185,000 SEIU 32BJ members. Our mission is to make significant contributions to the lives of our members by providing high quality benefits and services. Through our commitment, we embody five core values: Flexibility, Initiative, Respect, Sustainability, and Teamwork (FIRST). By following our core values, employees are open to different and new ways of doing things, take active steps to improve the organization, create an environment of trust and respect, approach their work with the intent of a positive outcome, and work collaboratively with colleagues. The Funds oversees and manages $11 billion of dollars in assets, which are made up of many, varied and complex funds. The dollars come from a number of sources, including the property owners who pay into the funds on behalf of their employees, and as such, requires those who oversee and manage the money to be highly skilled financial management people. 32BJ Benefit Funds will continue to drive innovation, equity, and technology insights to further help the lives of our hard-working members and their families. We use cutting edge technology such as: M365, Dynamics 365 CRM, Dynamics 365 F&O, Azure, AWS, SQL, Snowflake, QlikView, and more. Please take a moment to watch our video to learn more about our culture and contributions to our members: youtu.be/hYNdMGLn19A Job Summary: Provide advanced benefits counseling services as a case manager to active, inactive, disabled and retired members and their dependents; assist in understanding disability, health, condolence, pension, and other retirement benefits. The Senior Counselor will handle the more complex/escalated cases assigned to the CARE team. This role requires strong analytical judgment, effective problem-solving skills, and empathetic communication to navigate nuanced participant needs. The Senior Counselor also serves as a subject matter resource, supporting escalations, contributing to staff training, and strengthening overall team performance, while consistently upholding the CARE values of Collaboration, Action, Reliability, and Empathy. Essential Duties and Responsibilities: • Interpret pension, disability, condolence, and Fund-Paid health (FPH) rules, procedures and requirements for 32BJ members across multiple plans., • Review and assist with the processing of all pension, disability, and condolence applications., • Conduct in-person and telephone counseling appointments., • Perform outreach to inform members about available benefits and address escalated cases requiring additional guidance and support., • Review member records, including workhistory, service credits and eligibility information; research and analyze personnel data to support benefit determinations and application processing., • Explain QDRO calculations, multi-plan reciprocity calculations, disability benefit calculations, and other intricate benefit details., • Provide support in researching member appeals and document findings related to CARE services., • Review members’ eligibility for ancillary retiree benefits, including SRSP, Health and Legal Fund benefits., • Review member’s eligibility for FPH benefits, including Early Retiree, Worker’s Compensation, Short-Term Disability, and extended disability., • Assess the need for and review supporting documentation for benefit determinations including pension, disability, and FPH recertification.., • Prepare and coordinate member communications, including summaries, recertification letters, missing information notices, and award letters., • Discuss SRSP distribution options, Social Security benefits, Medicare benefits, COBRA continuation of coverage, and other sensitive benefit-related matters with members and their dependents., • Work closely with management staff in maintaining expected work production., • Work with Retirement Services Analysts, Member Services, DOE, and Compliance staff to assist with the review and resolution of member issues., • Review submitted documentation for completeness and validity and perform outreach to obtain missing or additional required documentation., • Independently manage a complex caseload from intake through resolution., • Support onboarding, refresher training, and knowledge-sharing for CARE staff., • Respond to inbound CARE calls, including intake for pension, condolence, and disability inquiries., • Provide backup coverage for CARE staff as needed., • Participate in retirement planning seminars by presenting pension information to large groups., • Perform tasks and special projects as required by management/supervisory staff Qualifications (Competencies): • Minimum of three years of experience processing pension claims/calculations or three years retirement counseling experience required., • Knowledge of some aspects of the administration of the 32BJ Pension Fund preferred., • Demonstrated ability to provide exceptional customer service via phone, email, virtually and in-person., • Must demonstrate excellent oral and written communication skills., • Strong public speaking skills required., • Must meet performance, accuracy, attendance and punctuality standards., • Strong analytical, problem solving and decision-making skills., • Detailed knowledge of 32BJ benefits as displayed through participant case handling., • A demonstrated capability to manipulate and use multiple software programs including Excel, Microsoft Word, and Windows applications., • Excellent documentation skills., • Strong ability to multitask., • Ability to prioritize work and meet deadlines., • Flexibility with work schedule., • Overtime or travel required periodically. Soft Skills (Interpersonal Skills): • Detail oriented with excellent organization skills., • Ability to work independently coupled with the ability to work as a member of a fast-paced team. Education: College degree (preferred) or equivalent experience. • Call center experience a plus., • CARE Team Counselor experience required., • Pension and disability customer service background required. Language Skills: English required; bilingual Spanish preferred. Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals to perform the essential functions. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals to perform the essential functions. • Under 1/3 of the time: Standing, Walking, Climbing or Balancing, Stooping, Kneeling, Crouching, or Crawling, • Over 2/3 of the time: Talking or Hearing, • 100% of the time: Using Hands Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. • 1/3 to 2/3 of the time: Work near moving or mechanical parts, exposure to radiation, moderate noise.

Job Description Job Code 1180 Department Name Health Fund Admin Reports To Manager, Health Fund Operations FLSA Status Exempt Union Code N/A Management No About Us: Building Services 32BJ Benefit Funds (“the Funds”) is the umbrella organization responsible for administering Health, Pension, Retirement Savings, Training, and Legal Services benefits to over 100,000 SEIU 32BJ members. Our mission is to make significant contributions to the lives of our members by providing high quality benefits and services. Through our commitment, we embody five core values: Flexibility, Initiative, Respect, Sustainability, and Teamwork (FIRST). By following our core values, employees are open to different and new ways of doing things, take active steps to improve the organization, create an environment of trust and respect, approach their work with the intent of a positive outcome, and work collaboratively with colleagues. The Funds oversees and manages $9 billion of dollars in assets, which are made up of many, varied and complex funds. The dollars come from a number of sources, including the property owners who pay into the funds on behalf of their employees, and as such, requires those who oversee and manage the money to be highly skilled financial management people. For 2025 and beyond, 32BJ Benefit Funds will continue to drive innovation, equity, and technology insights to further help the lives of our hard-working members and their families. We use cutting edge technology such as: M365, Dynamics 365 CRM, Dynamics 365 F&O, Azure, AWS, SQL, Snowflake, QlikView, and more. Please take a moment to watch our video to learn more about our culture and contributions to our members: youtu.be/hYNdMGLn19A Job Summary: Under the supervision of the Manager of Health Fund Operations, the Claims Dispute Resolution Analyst will be responsible for reviewing healthcare claims flagged under the "lesser of terms" payment principle and managing cases within the Independent Dispute Resolution (IDR) process. This role involves analyzing claims, negotiating equitable reimbursement rates, and ensuring compliance with regulatory requirements, including the No Surprises Act. The Claims Dispute Resolution Analyst will collaborate with internal teams, healthcare providers, and payers to resolve disputes while maintaining accurate documentation and delivering timely results. Essential Duties and Responsibilities: • Case Review and Analysis, • Conduct thorough review of disputed medical claims to determine the medical necessity of services provided to our members and identify resolution pathways, • Analyze clinical documentation to support or contest payment disputes, • Identify and review cases flagged under the "lesser of terms" payment principle, • Analyze claim details, including billed charges, payer allowed amounts, and applicable contracts or benchmark rates, • Collaborate with healthcare providers to obtain necessary clinical information and provide expert clinical insight during negotiations, • Negotiation, • Initiate and manage rate negotiation discussions with healthcare providers and/or facilities, • Leverage data such as industry benchmarks, comparable claims, and cost analysis to propose equitable reimbursement rates, • Document all negotiation processes, ensuring transparency and accountability, • Negotiate arrangements for planned care with out-of-network providers when no in-network equitable exists, • IDR Process Management, • Coordinate the submission of notices and required documentation through various methods of receipt, • Ensure compliance with federal regulated 30-day open negotiation period and timelines for IDR requests, • Manage the workflow of IDR cases from initiation through final resolution, • Data Entry and Documentation, • Accurately input case details, clinical data, and communications into internal systems, • Maintain records of all correspondence, decisions, and outcomes related to IDR cases, • Ensure all documentation is complete and compliant with federal regulations, • Collaboration and Communication, • Coordinate with internal teams, including billing, compliance, and legal, to gather necessary documentation for negotiations, • Serve as a liaison between providers and payers, facilitating efficient and amicable resolutions, • Communicate outcomes effectively to all stakeholders, including patients when necessary, • Compliance, • Maintain up-to-date knowledge of regulations governing claims and reimbursement, particularly around "lesser of terms" and balance billing, • Ensure all actions and submissions are in full compliance with federal regulatory requirements, • Support the maintenance of a resource database, • Maintain up-to-date knowledge of resources and entitlements, • Reporting, • Assist in generating reports on IDR/Lesser of case outcomes, trends, and performance metrics, • Assist in building presentations to report findings to internal and external stakeholders, • Perform any other relevant, or pertinent work duties assigned by management Qualifications (Competencies): • 3+ years of experience in healthcare billing, claims, or payer-provider negotiations required, • Proficiency in data entry, with attention to detail and accuracy, • Experience with healthcare billing and systems is a plus, • Excellent verbal, interpersonal, and written communication skills, • Ability to communicate complex medical and regulatory information clearly and effectively, • Ability to manage multiple cases simultaneously and meet strict deadlines, • Experience with the Independent Dispute Resolution process or similar healthcare arbitration processes, • Strong knowledge base of the healthcare industry, • Outstanding analytical and problem-solving skills, • Ability to use Microsoft Office with emphasis on Excel and Word, • Excellent organizational and prioritizing skills, • Ability to work on simultaneous projects with diverse working groups, • Excellent customer service skills when working with claimants and hospitals to resolve disputes, answer questions and provide solutions related to medical claims Education: Bachelor’s degree in Healthcare Administration, Business, or a related field; or the equivalent education and/or experience. Language Skills: The ability to read, write and understand English is essential Bilingual in English/Spanish preferred Reasoning Ability: High Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals to perform the essential functions. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals to perform the essential functions. • Under 1/3 of the time: Standing, Walking, Climbing or Balancing, Stooping, Kneeling, Crouching, or Crawling, • Over 2/3 of the time: Talking or Hearing, • 100% of the time: Using Hands Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Job Description Job Code A2226RS Department Name Retirement Services Reports To Assistant Manager, CARE Team FLSA Status Union Code 53A Management No About Us: Building Services 32BJ Benefit Funds (“the Funds”) is the umbrella organization responsible for administering Health, Pension, Retirement Savings, Training, and Legal Services benefits to over 185,000 SEIU 32BJ members. Our mission is to make significant contributions to the lives of our members by providing high quality benefits and services. Through our commitment, we embody five core values: Flexibility, Initiative, Respect, Sustainability, and Teamwork (FIRST). By following our core values, employees are open to different and new ways of doing things, take active steps to improve the organization, create an environment of trust and respect, approach their work with the intent of a positive outcome, and work collaboratively with colleagues. The Funds oversees and manages $11 billion of dollars in assets, which are made up of many, varied and complex funds. The dollars come from a number of sources, including the property owners who pay into the funds on behalf of their employees, and as such, requires those who oversee and manage the money to be highly skilled financial management people. 32BJ Benefit Funds will continue to drive innovation, equity, and technology insights to further help the lives of our hard-working members and their families. We use cutting edge technology such as: M365, Dynamics 365 CRM, Dynamics 365 F&O, Azure, AWS, SQL, Snowflake, QlikView, and more. Please take a moment to watch our video to learn more about our culture and contributions to our members: youtu.be/hYNdMGLn19A Job Summary: Under the supervision of CARE Team Management, the Associate Counselor provides counseling and case management services to active, inactive, disabled, and retired 32BJ members and their dependents. The Associate Counselor delivers guidance on benefit eligibility calculations, methods of retirement payments, taxability of retirement income, retiree health benefits, and disability benefits related to the pension application.This role requires a commitment to empathetic and high-quality service while upholding the CARE Team’s core values of Collaboration, Action, Reliability, and Empathy. Essential Duties and Responsibilities: • Make and receive initial and follow-up calls to members whose cases are being handled by the CARE Team.., • Interpret retirement rules and communicate pension application procedures and requirements for member retirements, pre-retirement surviving spouses, and post-retirement surviving spouses., • Conduct in-person and telephone counseling appointments and process pension applications., • Provides supportive, participant-centered guidance to members and dependents, actively listening to understand needs and identify appropriate next steps, • Review the accuracy of all received pension applications and supporting documents., • Process pension elections in Dynamics or v3locity and establish disbursement schedules., • Ensure required supporting documents are submitted and verified; determine needs for additional information to meet requirements., • Coordinate all communications with members, including but not limited to Pension Summary Letters, Acknowledgement Letters, Missing Information Letters, and Award Letters., • Review members eligibility for retiree health benefits., • Discuss SRSP (401(k)) distribution options with members., • Discuss Legal Fund benefits with members., • Provide an overview of Social Security and Medicare benefits to retiring members., • Assess the need for detailed earnings reports from the Social Security Administration to assist in finalizing the calculation of pension service credits and review such reports with members., • Participate in retirement planning seminars by presenting pension information to large groups., • When not providing retirement counseling, work on processing pension applications and estimates (OPEs), including RMD applications and OPEs, reinstatements, and other duties including but not limited to Banking procedures (stop payments, check reissues and EFT changes)., • Provide back-up support to CARE Support Specialists and CARE Representatives as needed., • Work closely with Management in maintaining and reviewing personal work production., • Perform tasks and special projects as required by management/supervisory staff. Qualifications (Competencies): • Minimum of 1 year experience processing pension claims/calculations or 1 year customer service experience with pension products., • Knowledge of some aspects of Pension Fund administration including eligibility requirements and benefit provisions preferred., • Must demonstrate effective oral and written communication skills., • Must meet performance standards including attendance and punctuality., • Ability to prioritize work and meet deadlines., • A demonstrated capability to manipulate and use multiple software programs simultaneously including Dynamics, v3locity, vendor systems, Excel, Microsoft Word, and Windows applications., • Strong analytical, problem solving and decision-making skills., • Strong public speaking skills., • Excellent organizational and prioritizing skills., • Strong ability to multitask., • Flexibility with work schedule (some overtime or travel required). Soft Skills (Interpersonal Skills): • Demonstrates exceptional communication skills and professionalism in all interactions, ensuring a positive experience through responsive, empathetic, and solution-oriented service, • Ability to build rapport and foster trust through empathetic communication and member-focused service, • Demonstrates active listening skills to understand participant needs and identify appropriate next steps, • Ability to coordinate and work on multiple projects simultaneously., • Detail oriented with excellent organization skills., • Ability to work independently coupled with the ability to work as a member of a fast-paced team., • Ability to maintain effective working relationships with project team members, supervisors, and employees from other departments. Education: • College graduate (preferred)., • Pension Customer Service or call center experience is a plus., • Financial customer service background is a plus., • Notary Public license helpful (will be required to obtain license if not already licensed). Language Skills: Speak, read, write, and understand English (bilingual Spanish preferred). Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals to perform the essential functions. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals to perform the essential functions. • Under 1/3 of the time: Standing, Walking, Climbing or Balancing, Stooping, Kneeling, Crouching, or Crawling, • Over 2/3 of the time: Talking or Hearing, • 100% of the time: Using Hands Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. • 1/3 to 2/3 of the time: Work near moving or mechanical parts, exposure to radiation, moderate noise.

Job Description Job Code 1003 Department Name Health Fund Admin Reports To Manager, Data Engineering FLSA Status Exempt Union Code N/A Management No About Us: Building Services 32BJ Benefit Funds (“the Funds”) is the umbrella organization responsible for administering Health, Pension, Retirement Savings, Training, and Legal Services benefits to over 100,000 SEIU 32BJ members. Our mission is to make significant contributions to the lives of our members by providing high quality benefits and services. Through our commitment, we embody five core values: Flexibility, Initiative, Respect, Sustainability, and Teamwork (FIRST). By following our core values, employees are open to different and new ways of doing things, take active steps to improve the organization, create an environment of trust and respect, approach their work with the intent of a positive outcome, and work collaboratively with colleagues. The Funds oversees and manages $9 billion of dollars in assets, which are made up of many, varied and complex funds. The dollars come from a number of sources, including the property owners who pay into the funds on behalf of their employees, and as such, requires those who oversee and manage the money to be highly skilled financial management people. For 2025 and beyond, 32BJ Benefit Funds will continue to drive innovation, equity, and technology insights to further help the lives of our hard-working members and their families. We use cutting edge technology such as: M365, Dynamics 365 CRM, Dynamics 365 F&O, Azure, AWS, SQL, Snowflake, QlikView, and more. Please take a moment to watch our video to learn more about our culture and contributions to our members: youtu.be/hYNdMGLn19A Job Summary: As a Data Engineer you will get to play a key and a collaborative role in the delivery of powerful data-driven products that support 32BJ Health Fund's mission of providing high-quality and low-cost healthcare to its union members. The Data Engineer will be responsible for providing internal analysts with accurate datasets by implementing best practices in data collection, movement, storage, and transformation of large datasets. This individual will work with both current ETL/Data Warehousing and provide direction for future development of data storage, streaming and pipeline architectures. Essential Duties and Responsibilities: • Works with Health Fund Analytics, Operations, and IT to design, develop, maintain, and optimize complex data pipelines supporting both on-premises and Azure cloud environments, • Migrates and integrates data from disparate internal and external sources into centralized Azure cloud and on-premises data warehouse solutions using established data engineering best practices, • Uses SQL, Azure Data Factory, Databricks, Python, and other data transformation tools to develop and automate scalable ETL/ELT processes for ingesting, transforming, and loading data from multiple vendors into centralized data platforms, • Designs and implements resilient ingestion pipelines capable of handling schema drift, missing or invalid fields, inconsistent vendor formats, and evolving source system structures, • Builds scalable, flexible, and extensible data models that support evolving business requirements, onboarding of new vendors, and downstream analytics/reporting needs, • Implements and maintains medallion architecture principles with clear separation of raw, refined, and curated data layers, • Diagnoses and resolves performance bottlenecks impacting pipeline efficiency, reporting processes, and downstream data consumers across SQL Server and Databricks environments, • Supports and optimizes data workflows across hybrid on-premises and cloud-based platforms during ongoing cloud migration initiatives, • Translates operational and business requirements into scalable, maintainable, and efficient data engineering solutions, • Anticipates and mitigates risks related to vendor data variability, schema evolution, and data quality issues to ensure data reliability and continuity, • Prioritizes and manages technical debt to improve platform stability, maintainability, scalability, and delivery efficiency, • Generates data subsets, semantic models, APIs, variables, and reusable datasets required for integration with internal applications, analytics tools, and public-facing platforms, • Works collaboratively with IT and Operations teams to evaluate, implement, and support scalable cloud-based solutions, including Azure and Dynamics 365 technologies, • Supports implementation and ongoing maintenance of enterprise Data Governance policies, standards, and data management best practices within assigned domains, • Supports data engineering operations through proactive monitoring, alerting, troubleshooting, debugging, and maintenance activities to minimize downtime and ensure data quality, • Interfaces with internal stakeholders and external vendor IT teams to resolve data quality issues and ensure HIPAA-compliant data handling, transfer, and storage practices, • Creates and maintains clear technical documentation, including data dictionaries, schemas, user guides, quick-start materials, and workflow/process documentation, • Provides training sessions, tutorials, and ongoing support to analysts and business users on data access, query development, reporting tools, and available data resources, • Serves as a subject matter expert on internal and external data sources, data architecture, and enterprise data management practices Qualifications (Competencies): • 1–3 years of professional experience in data engineering, data integration, data warehousing, analytics engineering, or related technical disciplines, • Demonstrated ability to support scalable data pipelines, data transformation processes, and cloud-based data initiatives within collaborative technical environments, • Strong understanding of software engineering best practices applied to data engineering, including modular design, automated testing, CI/CD, version control, and idempotent processing, • Advanced SQL development skills, including stored procedures, functions, triggers, query optimization, indexing strategies, and performance troubleshooting across large-scale datasets, • Strong understanding of modern data engineering concepts and architecture, including ETL/ELT frameworks, pipeline orchestration, data modeling, schema evolution, batch ingestion patterns, and medallion architecture principles within Databricks/Delta Lake environments, • Proficiency in Python (preferred) for developing scalable, maintainable, and production-ready data pipelines within Databricks, • Experience working within the Azure ecosystem, especially Azure Databricks, Delta Lake, and cloud migration initiatives, • Experience working within Agile/DevOps delivery environments and cross-functional technical teams, • Prior experience working with healthcare claims data and understanding healthcare/benefits domain concepts, including claims, eligibility, providers, and benefit fund cost drivers Soft Skills (Interpersonal Skills): • Ability to communicate technical concepts and tradeoffs effectively to both technical and non-technical stakeholders, • Strong collaboration and participation within Agile/DevOps teams, • Comfort working in ambiguous, fast-paced, and evolving environments, • Ownership mentality with proactive identification of risks, inefficiencies, and improvement opportunities, • Pragmatic decision-making and ability to balance ideal architecture with delivery timelines, • Continuous learning mindset and adaptability to new technologies and platforms, • Mission-oriented approach focused on improving operational efficiency and member outcomes Education: Bachelor’s degree in Computer Science, Information Systems, Data Science, Engineering, or a related technical field, or equivalent combination of education and hands-on experience Language Skills: Strong verbal and written communication skills in English, including the ability to read, write, understand, and effectively communicate technical and business information. Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals to perform the essential functions. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals to perform the essential functions. • Under 1/3 of the time: Standing, Walking, Climbing or Balancing, Stooping, Kneeling, Crouching, or Crawling, • Over 2/3 of the time: Talking or Hearing, • 100% of the time: Using Hands Work Environment: Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Job Description Job Code 1111 Department Name Legal Fund Admin Reports To Director, Legal Services Fund FLSA Status Exempt Union Code N/A Management Yes About Us: Building Services 32BJ Benefit Funds (“the Funds”) is the umbrella organization responsible for administering Health, Pension, Retirement Savings, Training, and Legal Services benefits to over 185,000 SEIU 32BJ members. Our mission is to make significant contributions to the lives of our members by providing high quality benefits and services. Through our commitment, we embody five core values: Flexibility, Initiative, Respect, Sustainability, and Teamwork (FIRST). By following our core values, employees are open to different and new ways of doing things, take active steps to improve the organization, create an environment of trust and respect, approach their work with the intent of a positive outcome, and work collaboratively with colleagues. The Funds oversees and manages $9 billion of dollars in assets, which are made up of many, varied and complex funds. The dollars come from a number of sources, including the property owners who pay into the funds on behalf of their employees, and as such, requires those who oversee and manage the money to be highly skilled financial management people. 32BJ Benefit Funds will continue to drive innovation, equity, and technology insights to further help the lives of our hard-working members and their families. We use cutting edge technology such as: M365, Dynamics 365 CRM, Dynamics 365 F&O, Azure, AWS, SQL, Snowflake, QlikView, and more. Please take a moment to watch our video to learn more about our culture and contributions to our members: youtu.be/hYNdMGLn19A Job Summary: The Building Service 32BJ Legal Services Fund provides legal representation to over 185,000 Local 32BJ members and their dependents and to covered retirees and their spouses. The Legal Fund also administers the 32BJ North Legal Services Fund covering members working in the Bronx and the service trades. We seek an attorney with proven leadership skills to take on the pivotal role of Deputy Director. In this position, you will help spearhead all aspects of our legal services and programs, managing operations, strategizing with leadership, and guiding our committed team of advocates. Essential Duties and Responsibilities: • Ensure legal services meet high professional standards of quality, ethics, and accessibility., • Assist the Director in day-to-day operations and management of the Fund across covered states., • Collaborate closely with the Director on strategic planning for the Fund, helping set short-term and long-term goals, identifying emerging legal needs, and developing new access to justice initiatives., • Directly oversee operations, immigration, criminal intake and civil teams, guiding strategy and operations. Provide backup supervision to other departments., • Monitor and approve expenses for department programming and make any necessary budget adjustments; work with assigned staff to facilitate prompt and accurate tracking, invoicing, claims, forecasting and budgeting; maintenance of the firm's IOLA account(s) according to state bar association guidelines; ensure compliance with all rules and reporting requirements., • Lead strategic planning meetings with the legal management team to align on objectives, surface challenges, and measure progress., • Provide direct supervision, mentoring, and professional development support to Supervising Attorneys and direct reports; ensure they have resources and guidance needed to effectively manage their teams., • Proactively identify opportunities for improvement through management reportioning analysis; implement process changes to increase efficiency., • Oversee hiring process and provide mentoring to staff; promote an inclusive and collaborative work culture., • Utilize regular one-on-ones and team meetings to provide clarity around priorities, give developmental feedback, and boost staff engagement., • Leverage expertise in legal practice areas to elevate our services., • Research and address complex and novel legal issues facing our members; prepare and review appeal letters, including research of complex legal issues., • Manage and expand our network of participating attorneys., • Travel to states where members live and/or work to attend meetings on behalf of the Legal Fund and to meet with participating attorneys or other vendors., • Help safeguard and maximize the Fund's annual budget and promote fiscal responsibility., • Develop relationships with community partners, legal organizations, Board, and Union leadership to align on objectives., • Monitor performance metrics and identify opportunities to improve efficiency and service delivery., • Manage and oversee projects of all sizes and scopes for the Legal Services Fund. Provide leadership and direction to ensure effective planning, coordination, and on-time delivery of project outcomes., • Research and stay up-to-date on laws, regulations, and issues related to the focus areas of the Legal Services Fund; develop seminar materials such as slide decks, handouts, activities, and evaluations; promote seminars to target audiences through marketing materials and outreach; facilitate seminars by delivering presentations, lea ding discussions, and answering questions from attendees., • Partner with Fund's communication department to increase the volume and effectiveness of our external communications such as social media., • The work schedule is Monday-Friday, 9:00AM - 5:00PM onsite with occasional evening and weekend work. Qualifications (Competencies): • 10-15 years of legal experience including employment law, immigration law, litigation, and/or family law., • 5+ years managing and developing teams of legal professionals., • Experience supervising and mentoring others., • Strong interest in and familiarity with legal management principles., • Demonstrated leadership ability., • Demonstrated commitment to and experience in public interest law and legal services., • Demonstrated commitment to policy advocacy and administrative reform., • Commitment to exploring alternative approaches for improving legal practice., • Excellent oral, research, writing, analytical and organizational skills., • Ability to prioritize and handle multiple complex tasks., • Ability to convene and lead meetings., • Ability to work both independently and in a highly collaborative team environment., • Pro bono, government, public service, and academic experience is desirable, but not required., • Ability to work in a fast-paced environment., • Ability and experience working with diverse individuals and communities. Education: Juris Doctor from an accredited law school. Language Skills: Proficiency in languages other than English is desirable but not required. Certificates, Licenses, Registrations: Licensed to practice law in New York and in good standing. Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals to perform the essential functions. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals to perform the essential functions. • Under 1/3 of the time: Standing, Walking, Climbing or Balancing, Stooping, Kneeling, Crouching, or Crawling, • Over 2/3 of the time: Talking or Hearing, • 100% of the time: Using Hands Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Job Description Job Code N1325RS Department Name Retirement Services Reports To Manager, CARE Team FLSA Status Exempt Union Code N/A Management Yes About Us: Building Services 32BJ Benefit Funds (“the Funds”) is the umbrella organization responsible for administering Health, Pension, Retirement Savings, Training, and Legal Services benefits to over 100,000 SEIU 32BJ members. Our mission is to make significant contributions to the lives of our members by providing high quality benefits and services. Through our commitment, we embody five core values: Flexibility, Initiative, Respect, Sustainability, and Teamwork (FIRST). By following our core values, employees are open to different and new ways of doing things, take active steps to improve the organization, create an environment of trust and respect, approach their work with the intent of a positive outcome, and work collaboratively with colleagues. The Funds oversees and manages $9 billion of dollars in assets, which are made up of many, varied and complex funds. The dollars come from a number of sources, including the property owners who pay into the funds on behalf of their employees, and as such, requires those who oversee and manage the money to be highly skilled financial management people. For 2025 and beyond, 32BJ Benefit Funds will continue to drive innovation, equity, and technology insights to further help the lives of our hard-working members and their families. We use cutting edge technology such as: M365, Dynamics 365 CRM, Dynamics 365 F&O, Azure, AWS, SQL, Snowflake, QlikView, and more. Please take a moment to watch our video to learn more about our culture and contributions to our members: youtu.be/hYNdMGLn19A Job Summary: Under the supervision of the Manager, CARE Team, the Supervisor, CARE Team coordinates and oversees the daily operations of the Counseling staff, ensuring empathetic, accurate, and timely support for members and their families across all benefit plans. This role requires a balance of operational leadership and hands-on guidance to drive performance, ensure compliance, and promote continuous improvement. The Supervisor, CARE Team embodies the CARE Team’s core values of CARE: Collaboration, Action, Reliability, and Empathy. Essential Duties and Responsibilities: • Provide team supervision, assign and monitor staff workload, track deliverables and due dates., • Maintain a presence in the Welcome Center, observe in-person appointments, support staff during participant consultations, and step in as needed to ensure exceptional service delivery., • Monitor staff workloads to ensure timely and accurate completion of participant interactions and benefit processing., • Promote a member-first service environment by modeling CARE (Collaboration, Action, Reliability, and Empathy) values in all aspects of leadership., • Support management in overseeing performance issues, including participation in disciplinary discussions and actions, in accordance with company policy., • Ensure that QA standards are met across all participant interactions, including application processing, call handling, and overall customer service., • Ensure adherence to Service Level Agreements (SLAs) and organizational timelines., • Coach and support staff to strengthen communication, problem solving, and customer service skills., • Monitor the member appointment calendar daily., • Demonstrate the ability to prioritize tasks and reallocate resources to meet operational needs., • Liaise with other departments to resolve processing issues, improve workflows, and enhance the participant counseling experience, • Draft and/or review complex member communications., • Review and update of all forms and letters mailed to members and pensioners in accordance with the Funds style guidelines and Fund Counsel/Compliance approval., • Assist CARE Team Management in any necessary preparation for Trustee meetings., • Address escalated issues/calls as necessary with senior management., • Identify and arrange for any training that may prove valuable to team., • Participate in benefit planning seminars by presenting information to large groups; may require travel to various seminar locations., • Oversee special or recurring projects as assigned. Qualifications (Competencies): • 5+ years of supervisory experience in benefits administration, retirement plan administration, or health plan operations., • Prior experience in call center operations preferred., • Core Competencies:, • Empathetic Service Leadership: Leads with compassion, models high-quality customer care, and demonstrates patience when supporting members., • Data-Driven Management: Uses dashboards, trends, and insights to drive operational improvements and clearly communicate results., • Critical Thinking & Case Evaluation: Analyzes complex member situations, identifies root causes, applies benefits rules logically and consistently., • Judgment & Risk Awareness: Recognize when to escalate issues and balances member advocacy with policy and compliance considerations., • Operational Supervision: Skilled with KPIs, SLAs, queue management, and quality standards while balancing efficiency with service excellence., • Coaching & Development: Builds team capability through feedback, modeling best practices, and training opportunities., • Strong organizational skills and high attention to detail., • Advanced mathematical and quantitative skills., • Proficiency in MS Office (Word, Excel, Access, etc.), Dynamics, V3locity, or Case Management systems., • Must possess a strong sense of ownership as well as the ability to take initiative to work independently, • Demonstrate creativity and innovation while solving problems efficiently., • Maintains excellent attendance and punctuality. Soft Skills (Interpersonal Skills): • Strong oral and written interpersonal skills., • Demonstrated commitment to exceptional customer service and member-centric support., • Excellent communication skills., • Ability to work independently coupled with the ability to work as a member of a team., • Outstanding work ethic and employment record., • Ability to motivate and inspire others, especially during periods of change or high case volume., • Ability to handle sensitive conversations with tact and compassion. Education: Bachelor's degree in Business Administration, Finance, or a related field preferred. Language Skills: Bilingual English/Spanish preferred. Reasoning Ability: High Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals to perform the essential functions. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals to perform the essential functions. • Under 1/3 of the time: Standing, Walking, Climbing or Balancing, Stooping, Kneeling, Crouching, or Crawling, • Over 2/3 of the time: Talking or Hearing, • 100% of the time: Using Hands Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. • 1/3 to 2/3 of the time: Work near moving or mechanical parts, exposure to radiation, moderate noise.

Job Description Job Title: Director, Compliance Department: Compliance Reports To: Executive Director FLSA Status: Exempt About Us: Building Services 32BJ Benefit Funds (“the Funds”) is the umbrella organization responsible for administering Health, Pension, Retirement Savings, Training, and Legal Services benefits to over 100,000 SEIU 32BJ members. Our mission is to make significant contributions to the lives of our members by providing high quality benefits and services. Through our commitment, we embody five core values: Flexibility, Initiative, Respect, Sustainability, and Teamwork (FIRST). By following our core values, employees are open to different and new ways of doing things, take active steps to improve the organization, create an environment of trust and respect, approach their work with the intent of a positive outcome, and work collaboratively with colleagues. For 2023 and beyond, 32BJ Benefit Funds will continue to drive innovation, equity, and technology insights to further help the lives of our hard-working members and their families. We use cutting edge technology such as: M365, Dynamics 365 CRM, Dynamics 365 F&O, Azure, AWS, SQL, Snowflake, QlikView, and more. Through this technology investment, we have gathered and analyzed thousands of data insights to influence health insurance legislation and propose new health policy. Our efforts have galvanized many leaders and the consensus is there is plenty more work to be done. Please take a moment to watch our video to learn more about our culture and contributions to our members: youtu.be/hYNdMGLn19A Summary: The Compliance Director is responsible for all aspects of the Fund Office’s compliance with financial and reporting regulations pertaining to the administration of its retirement and health & welfare employee benefit and other (i.e., legal, training) funds. This responsibility includes planning, directing, developing and implementing policies, programs, standards and procedures to ensure compliance with all relevant local, state and federal governmental regulations and requirements. The incumbent remains informed of all plan provisions and current in knowledge about the legal and regulatory environment governing employee benefit plans and; is widely recognized by colleagues and other professionals for technical competence and advisory skills. The Compliance Director reports to the Fund Office’s Executive Director and performs as a member of the Executive Director’s leadership team, providing both strategic and tactical input and guidance to the operation of the Funds as it pertains to compliance and other relevant matters. Integral to the role is ability to effectively set goals for, direct, guide and motivate a compliance unit and staff and; to interact collaboratively with the Board of Trustees, other Fund Administrators, internal departments and a diverse audience of colleagues at all levels inside the Fund Office and with external parties supporting Fund Office activities. Key Job Responsibilities: The Compliance Director’s role has two major facets. One is the day-to-day responsibility for managing the compliance unit, its operation and staff to include facilitating the unit’s continual growth in professional capability in order to enhance its operational effectiveness within the Fund Office. The other is overseeing the quality of the Fund Office’s compliance activities to include implementing initiatives as needed to enforce the compliance of its employee benefit funds. Key responsibilities include but may not be limited to: • Participating with the Fund’s Executive Director, Fund Administrators and Board of Trustees in planning and implementing short- and long-term goals and objectives for the Fund relating to compliance programs, initiatives and needs to include forecasting compliance requirements and preparing an annual budget of planned expenditures., • Monitoring the compliance unit’s progress towards established business and financial goals and initiating corrective action as needed to achieve desired results., • Communicating with the Executive Director, Board of Trustees, special committees, union officials, employers, members, professional advisors (e.g., auditors, attorneys, actuaries, investment managers, investment performance advisors, custodians, third party administrators, insurance carriers, computer system representatives, etc.) and governmental agencies on compliance requirements and; overseeing participant communications to include the development of plan communication material and communication of plan and policy changes as needed., • Establishing and maintaining written compliance-related policies and procedures and implementing such policies and procedures., • Monitoring the Fund Office’s relationship with outside lawyers, tracking litigation activities and facilitating the resolution of issues involving outside lawyers and the Fund Office’s co-counsel., • Managing the employee benefit plan appeals process and providing quality assurance of the controls and processes utilized to facilitate claims appeals to include working with outside lawyers as needed to resolve claims-related issues., • Monitoring overall operation of the pension, annuity and health processing functions and overseeing the performance of service providers responsible for the administration of the health & welfare plan and other funds (i.e., legal, training)., • Monitoring compliance of plan documents with regulatory and legal requirements through the use (and installation of, if needed) internal control systems., • Conducting periodic audits of the Fund’s policies, procedures and operations to identify transactional and systemic problems and, as needed, developing and implementing training and process improvements to bring about compliance., • With the Executive Director, Fund Administrators, Fund Auditors and Legal Counsel, overseeing governmental compliance testing, reporting and filings (e.g., tax, 5500 forms, participant notices, etc.)., • Tracking laws and regulations and; maintaining contact with external industry contacts and professional organizations as a means of keeping current on regulatory events, trends and other related situations that could affect the Fund’s benefit plans and operations. Key Experience Requirements: • Minimum of a Bachelor’s Degree. Law or other relevant advanced degree is desirable., • Minimum of 12-15 years of employee benefits related regulatory and/or compliance experience to include accountability for leading or providing significant leadership- oriented support to a relevant function/unit to include direct involvement with executive-level decision making, interaction with Trustees and/or top-level management and contact with outside financial, legal, actuarial and other professional advisors and service providers. Union environment experience desirable., • Broad-based knowledge of, if not expertise in; the legal, regulatory and related administrative aspects of human resource, pension and health & welfare benefit plans and programs to include contractual laws and regulations pertaining to ERISA, HIPPA, IRC and other relevant fiduciary responsibilities and requirements., • Proficiency in relevant computer applications and software to include automated claims processing and benefits administration systems., • Excellent communication skills (oral/written) with ability to relate to and influence diverse audiences., • Excellent interpersonal skills with ability to interact and collaborate with diverse groups throughout and external to the Fund., • Demonstrated record of accomplishment in identifying quality and operational improvement needs and, developing solutions and implementing action and/or change in response. Critical Success Factors and Behavior: • Technical Competence:, • Depth and breadth of knowledge in relevant concepts, applications, services, processes and products. • Analytical ability and approach to identifying and diagnosing problems and their solutions. • Proficiency in relevant computer applications and software., • Project management skills to include planning, budgeting, controlling quality assurance and delivery. • Orientation to consistently achieving high quality outcomes., • Achiever Orientation:, • Determining what needs to be done, following through to completion, anticipating and going beyond what is expected. • Knowing self-limits and consistently working to improve own efficiency., • Establishing high standards of professionalism, setting and achieving professional and personal goals, owning responsibility for self-development and the development of others. • Persistency in achieving desired results, holding self and others accountable., • Business Acumen:, • Awareness of external best practices and trends in specialty area and working to import relevant new concepts and approaches. • Awareness of one’s function and its impact on the operating efficiency and profitability of the organization. • Analyzing the consequences of decisions and actions before acting and exercising good judgment in determining when and how much risk should be taken. • Demonstrating a clear commitment to the organization’s well-being, acting as a positive role model for others, taking and encouraging action to grow an organization’s business and/or its effectiveness. • Organization Awareness:, • Understanding and effectively operating within the culture, climate and politics of an organization. • Identifying who the real decision makers are and the individuals who can influence them. • Recognizing unspoken organizational limitations and, what is/is not possible at certain times and in certain circumstances. • Predicting how new and/or external events and situations will affect individuals and groups within an organization. • Change Leadership:, • Ensuring that the right people and/or processes are in place to produce excellent business results. • Defining and/or raising the bar on performance levels of individuals and/or groups., • Defining and articulating a plan or clear set of objectives in a compelling manner that fosters a consistent understanding across diverse groups.

Job Description Job Code 1061 Department Name Health Fund Admin Reports To Senior Product Manager - Health Fund FLSA Status Exempt Union Code N/A Management No About Us: Building Services 32BJ Benefit Funds (“the Funds”) is the umbrella organization responsible for administering Health, Pension, Retirement Savings, Training, and Legal Services benefits to over 100,000 SEIU 32BJ members. Our mission is to make significant contributions to the lives of our members by providing high quality benefits and services. Through our commitment, we embody five core values: Flexibility, Initiative, Respect, Sustainability, and Teamwork (FIRST). By following our core values, employees are open to different and new ways of doing things, take active steps to improve the organization, create an environment of trust and respect, approach their work with the intent of a positive outcome, and work collaboratively with colleagues. The Funds oversees and manages $9 billion of dollars in assets, which are made up of many, varied and complex funds. The dollars come from a number of sources, including the property owners who pay into the funds on behalf of their employees, and as such, requires those who oversee and manage the money to be highly skilled financial management people. For 2025 and beyond, 32BJ Benefit Funds will continue to drive innovation, equity, and technology insights to further help the lives of our hard-working members and their families. We use cutting edge technology such as: M365, Dynamics 365 CRM, Dynamics 365 F&O, Azure, AWS, SQL, Snowflake, QlikView, and more. Please take a moment to watch our video to learn more about our culture and contributions to our members: youtu.be/hYNdMGLn19A Job Summary: The 32BJ Health Fund maintains large data platforms, in a hybrid environment, that are continuously evolving with new technology and capabilities. The Health Fund Data Platform consists of a large on-prem Microsoft SQL Server, Azure Cloud, and Tableau Cloud hosted data environments that are used for analytics, data science, and reporting purposes. Many supporting tools and technologies are deployed with these data environments including Dynamics CRM and an online Member Portal. As a Project Coordinator, you will play a key and collaborative role in the delivery of powerful data-driven products that support 32BJ Health Fund's mission of providing high-quality and low-cost healthcare to its union members. You will work in a face-paced environment and will be responsible for supporting teams, planning and delivering key features of our enterprise data platforms and technology. Essential Duties and Responsibilities: • Assist the Process & Quality Engineering Manager in monitoring and tracking project progress., • Track and manage updates on project activities and milestone status, issues and issue logs, and defects, • Support Scrum Master(s) and Project Manager(s) in planning for capacity and project implementation phases of cross-organizational development teams., • Collaborate with business owners to create user stories for development teams and prioritize backlogs., • Participate in the IT teams Agile ceremonies, such as sprint planning and grooming,, • Assist in preparing key status reports for relevant projects., • Build strong working relationships with vendors, business stakeholders, IT and Analytics teams., • Monitor and track work in Azure DevOps & other Project Management tools simultaneously., • Perform quality reviews & user acceptance testing as needed., • Provide operational support to teams for ad hoc projects, as needed, to ensure project deliverable are met., • Support the implementation and maintenance of Data Governance policy requirements and standards for data and systems within your domain., • Take and distribute meeting minutes: follow up on relevant action items., • Perform other duties or projects as assigned. Qualifications (Competencies): • 2+ years of Technical Project Coordination work in a related industry., • Prior experience working with technology & data projects, preferably with bit data technology., • Demonstrated ability to meet commitments, build consensus, and negotiate resolutions., • Excellent oral, written and interpersonal communication with both technical and business audiences., • Proficiency in Microsoft Suite: Word, Excel, PowerPoint, Outlook, Teams, and Visio., • Experience using software project management tools such as Azure DevOps and Asana., • Proficiency with using dashboard/visualization tools: Azure DevOps Dashboards, Tableau, QlikView, or Power Bl., • Knowledge of Microsoft Dynamics CRM Platform is preferred. Soft Skills (Interpersonal Skills): • Detail oriented with excellent organizational, motivation, influence, analytics thinking, communication, negotiation, and problem-solving skills., • Ability to plan and take initiatives to accomplish objectives in a timely fashion., • Ability to prioritize work and meet deadlines., • Ability to establish and maintain effective working relationships with vendors, project team members, supervisors, and employees from departments across the organization., • Ability to escalate clearly, timely, and effectively. Education: Bachelor's degree in Business Management or Information Technology preferred. Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals to perform the essential functions. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals to perform the essential functions. • Under 1/3 of the time: Standing, Walking, Climbing or Balancing, Stooping, Kneeling, Crouching, or Crawling, • Over 2/3 of the time: Talking or Hearing, • 100% of the time: Using Hands

Job Description About Us: Callen-Lorde is a nationally recognized leader in community-based healthcare. Since the days of Stonewall, we have provided excellent, comprehensive care—free of judgment and regardless of ability to pay. We are committed to fostering an environment where all individuals receive equal dignity and respect in healthcare services. Beyond patient care, Callen-Lorde engages in research, advocacy, and education to advance equitable access to healthcare for all communities. Our Mission Callen-Lorde Community Health Center provides sensitive, quality health care and related services targeted to New York’s lesbian, gay, bisexual, and transgender communities — in all their diversity — regardless of ability to pay. To further this mission, Callen-Lorde promotes health education and wellness, and advocates for LGBTQ+ health issues. About the Role: Are you a patient-centered healthcare professional committed to delivering high-quality, respectful care to a diverse patient population? Callen-Lorde is seeking a Primary Care Provider (NP/MD/DO) who specializes in HIV care to join our collaborative, multidisciplinary team. As a PCP at Callen-Lorde, you key responsibilities will include: Clinical Care • Conduct patient screenings, examinations, diagnoses, and treatments across the lifespan., • Provide care that is respectful, compassionate, unbiased, and consistent with evidence-based guidelines., • Deliver care in scheduled 20-40 minute appointments and ensure timely follow-up on patient needs, test results, and referrals., • Document all care promptly in the electronic health record (EPIC)., • Provide primary care services Collaboration & Coordination • Make appropriate internal and external referrals., • Work effectively within a team-based care model, collaborating with other healthcare professionals to ensure coordinated patient care. Quality & Professional Development • Participate in quality improvement initiatives and case conferences., • Engage in ongoing professional development opportunities, including continuing medical education. Work Schedule: • Three morning/daytime shifts: 8:30 AM – 4:30 PM, • Two evening shifts: 12:00 PM – 8:00 PM, • Optional Saturdays: 9:00 AM – 3:00 PM Compensation The salary range for this position will be commensurate with the experience and qualifications of the selected candidate. Additional differential of $10,000 annually for obtaining and maintaining Board Certifications in the areas of MDs and DO's - Infectious Disease, Endocrinology, Geriatrics, and Adolescence Medicine. This role(s) is a part of 1199 SEIU collective bargaining agreement What Callen-Lorde Offers: In addition to being part of a fantastic well known team, all full-time employees are offered a comprehensive benefits package including an exceptional low cost medical plan option for you, your domestic partner and/or your family, tuition assistance, dental insurance, vision insurance, no cost life insurance, short and long-term disability insurance, Flexible Spending Account, commuter benefits, a generous paid time off plan, and a 403B retirement savings plan. Learn more about our employee benefits https://callen-lorde.org/benefits/ Qualifications • New York State Certification/Licensure (MD, DO, or NP), • Current NYS Registration and DEA Controlled Substances Registration Certificate, • Current CPR Certification, • Current AAHIV Certification, • Board certified or eligible in Family Medicine, Internal Medicine, or Infectious Disease (for MDs/DOs), • Experience in community-based primary care preferred Skills That Will Help You Succeed • Ability to work effectively with individuals from a wide range of backgrounds, • Commitment to accessible, patient-centered primary care, • Strong collaboration skills in a team-based modelCompany DescriptionAbout Us: Callen-Lorde is the global leader in LGBTQ+ healthcare. Since the days of Stonewall, we have been transforming lives in LGBTQ+ communities through excellent comprehensive care, provided free of judgment and regardless of ability to pay. In addition, we are continuously pioneering research, advocacy and education to drive positive change around the world, because we believe healthcare is a human right. Our Mission: Callen-Lorde Community Health Center provides sensitive, quality health care and related services targeted to New York’s lesbian, gay, bisexual, and transgender communities — in all their diversity — regardless of ability to pay. To further this mission, Callen-Lorde promotes health education and wellness, and advocates for LGBTQ+ health issues.About Us: Callen-Lorde is the global leader in LGBTQ+ healthcare. Since the days of Stonewall, we have been transforming lives in LGBTQ+ communities through excellent comprehensive care, provided free of judgment and regardless of ability to pay. In addition, we are continuously pioneering research, advocacy and education to drive positive change around the world, because we believe healthcare is a human right.\r\n\r\n\r\nOur Mission: Callen-Lorde Community Health Center provides sensitive, quality health care and related services targeted to New York’s lesbian, gay, bisexual, and transgender communities — in all their diversity — regardless of ability to pay. To further this mission, Callen-Lorde promotes health education and wellness, and advocates for LGBTQ+ health issues.

Job Description Job Code 260M Department Name Legal Fund Matrimonial Reports To Supervising Attorney and Staff Attorneys FLSA Status Non Exempt Union Code 232 Management No About Us: Building Services 32BJ Benefit Funds (“the Funds”) is the umbrella organization responsible for administering Health, Pension, Retirement Savings, Training, and Legal Services benefits to over 100,000 SEIU 32BJ members. Our mission is to make significant contributions to the lives of our members by providing high quality benefits and services. Through our commitment, we embody five core values: Flexibility, Initiative, Respect, Sustainability, and Teamwork (FIRST). By following our core values, employees are open to different and new ways of doing things, take active steps to improve the organization, create an environment of trust and respect, approach their work with the intent of a positive outcome, and work collaboratively with colleagues. The Funds oversees and manages $9 billion of dollars in assets, which are made up of many, varied and complex funds. The dollars come from a number of sources, including the property owners who pay into the funds on behalf of their employees, and as such, requires those who oversee and manage the money to be highly skilled financial management people. For 2025 and beyond, 32BJ Benefit Funds will continue to drive innovation, equity, and technology insights to further help the lives of our hard-working members and their families. We use cutting edge technology such as: M365, Dynamics 365 CRM, Dynamics 365 F&O, Azure, AWS, SQL, Snowflake, QlikView, and more. Please take a moment to watch our video to learn more about our culture and contributions to our members: youtu.be/hYNdMGLn19A Essential Duties and Responsibilities: • Meet with clients at initial intake to conduct preliminary assessment., • Conduct legal research in substantive and procedural law., • Prepare, review, and organize legal documents, including uncontested divorce packets, statements of net worth, witness affidavits, child support worksheets, and responsive pleadings; present case analyses to supervising attorneys., • Coordinate with attorneys post-intake to plan legal strategy and review case progress., • Investigate facts and law of case to determine course of action., • Route documents and correspondence efficiently within and between departments., • Maintain regular client contact to collect information, provide updates, and support direct communication with relevant third parties., • Monitor legal and policy updates to ensure accuracy in document preparation., • File legal documents with courts and agencies in accordance with attorney instruction., • Maintain and update individual case files with complete and accurate documentation., • Conduct research using public records at court clerk offices and administrative agencies., • Provide clients with self-help materials and guidance as appropriate., • Review prior and current Legal Fund cases to confirm client eligibility and Plan coverage., • Collect, track, and account for client funds in coordination with the legal team and in accordance with Fund procedures. Qualifications (Competencies): • Minimum one (1) year experience as a paralegal; experience in family or matrimonial law strongly preferred., • Notary Public license preferred., • Familiarity with case management and document preparation software preferred. Soft Skills (Interpersonal Skills): • Maintain a professional demeanor, appearance, and workspace in representation of the Legal Services Fund., • Collaborate effectively in a team-oriented, high-volume work environment., • Communicate professionally with clients and colleagues across all levels and functions., • Strong problem-solving, organizational, and time management skills., • Ability to prioritize tasks and meet deadlines in a fast-paced environment. Education: Bachelor’s Degree required. Language Skills: Bilingual in English and Spanish (preferred). Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals to perform the essential functions. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals to perform the essential functions. • Under 1/3 of the time: Standing, Walking, Climbing or Balancing, Stooping, Kneeling, Crouching, or Crawling, • Over 2/3 of the time: Talking or Hearing, • 100% of the time: Using Hands Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. • 1/3 to 2/3 of the time: Work near moving or mechanical parts, exposure to radiation, moderate noise.

Job Description SEIU 32BJ Training Fund New York City Part-time Spanish High School Equivalency Preparation Instructor The 32BJ Training Fund is seeking qualified candidates for part-time Spanish High School Equivalency Preparation instructors for classes taught in the Bronx. About us: SEIU 32BJ is a service union that represents cleaners, maintenance workers, service staff, and security officers in the New York City area and nine other states on the East Coast. Our mission is to educate every member so that they have the tools they need to meet the challenges of a changing industry. Who we’re looking for: • Creative, dynamic teachers with good interpersonal skills who enjoy working in diverse linguistic and cultural settings Responsibilities: • Plan and implement lesson plans that are aligned to the program curriculum and incorporate the provided educational materials., • Teach course content in Spanish using a student-centered teaching approach, • Maintain and submit records of attendance, • Maintain ongoing communication with supervisor, • Participate in relevant professional development activities, as available Qualifications: • Fluency in Spanish and English, • Bachelor's degree in education, liberal arts, or related field, • Experience teaching adult basic academic skills (math, writing, reading) in a formal educational setting., • Familiarity with student-centered teaching in a multi-level class, • Ability to use digital platforms to instruct, communicate, and record program data. COVID-19 Considerations • Record of completed COVID-19 vaccine or confirmed medical/religious exemption from the Training Fund, • Compliance with current COVID-19 protocols of the organization Classes offered • Saturdays, 9:00 am – 1:00 pm Location(s) • Monroe University,29 East Fordham Road, Bronx Compensation: • $50per teaching hour, • Paid preparation time, • Paid in-house training, coaching, and professional development opportunities

Building Services 32BJ Benefit Funds ("the Funds") is the umbrella organization responsible for administering Health, Pension, Retirement Savings, Training, and Legal Services benefits to over 100,000 SEIU 32BJ members. The 32BJ Benefit Funds is growing, and we're currently seeking mission-driven Be

SEIU 1199 at Mount Sinai Hospital, 190 - Admitting and Throughput - MSH, Mount Sinai Hospital. News & World Report's "Best Children's Hospitals" ranks Mount Sinai Kravis Children's Hospital among the country's best in several pediatric specialties. Newsweek's "The World's Best Smart Hospitals" ranks

SEIU 1199 at New York Eye & Ear, BNC - Orthoptics - NYEE, New York Eye and Ear Infirmary. New York Eye and Ear Infirmary of Mount Sinai is ranked No. National Institutes of Health funding and in the 99th percentile in research dollars per investigator according to the Association of American Medical

Building Services 32BJ Benefit Funds ("the Funds") is the umbrella organization responsible for administering Health, Pension, Retirement Savings, Training, and Legal Services benefits to over 100,000 SEIU 32BJ members. The 32BJ Benefit Funds is growing, and we're currently seeking mission-driven Be

Building Services 32BJ Benefit Funds ("the Funds") is the umbrella organization responsible for administering Health, Pension, Retirement Savings, Training, and Legal Services benefits to over 100,000 SEIU 32BJ members. The 32BJ Benefit Funds is growing, and we're currently seeking mission-driven Be

SEIU 1199 at New York Eye & Ear, BNI - Amb Care Serv-Admin - NYEE, New York Eye and Ear Infirmary. Mount Sinai advances health for all people, everywhere, by taking on the most complex health care challenges of our time discovering and applying new scientific learning and knowledge; developing safe

Executive Secretary, SEIU Local 1199. POSITION TITLE: Executive Secretary.

Building Services 32BJ Benefit Funds ("the Funds") is the umbrella organization responsible for administering Health, Pension, Retirement Savings, Training, and Legal Services benefits to over 100,000 SEIU 32BJ members. The 32BJ Benefit Funds is growing, and we're currently seeking mission-driven Be

SEIU Local 144 at Mount Sinai Queens for Registered Nurses, 790 - ER - MSQ, Mount Sinai Queens.

CNA's wanted for a small nursing home in Queens, NY.

SEIU 1199 at Mount Sinai Hospital, 736 - GP 8 West CC - MSH, Mount Sinai Hospital. Patient Care Associate MSH GP8W Neuro Stepdown PT (30hrs/wk) Days EOW.

Valid New York State Registered Nurse (RN) required; Bachelor's degree in Nursing preferred.

Patient Care Associate MSH GP9W Medicine FT Nights EOW. SEIU 1199 at Mount Sinai Hospital, 731 - GP 9 West / MPCU - MSH, Mount Sinai Hospital.

SEIU 1199 at Mount Sinai Hospital, 725 - GP 11 West - MSH, Mount Sinai Hospital. Patient Care Associate MSH GP11W Med/Surg FT Evenings EOW.

SEIU 1199 at Mount Sinai Beth Israel and MS Downtown, B4H - Nursing Psychiatry 3R RV - BI, Mount Sinai Beth Israel.

Use industry criteria, benefit plan design, clinical knowledge, and critical thinking to assess, plan and provide, ongoing coordination and management of service delivery through an integrated case management approach. Apply clinical guidelines, provide recommendations and discuss cases with Medical

Engage Fund Registered Nurses (RN), Health Educators (HE) and Social Workers (SW)in quality assurance projects, such as outreach to members with the gaps in care. Valid New York State Registered Nurse (RN) required; Bachelor's degree in Nursing preferred. Must have excellent nurse-physician communic

SEIU 1199 at Mount Sinai Hospital, 790 - KCC 4/5 - MSH, Mount Sinai Hospital. Mount Sinai Health System is one of the largest academic medical systems in the New York metro area, with more than 48,000 employees working across eight hospitals, more than 400 outpatient practices, more than 300 labs, a

SEIU 1199 at Mount Sinai West, BEA - Pharmacy - WST, Mount Sinai West.

Accurately input data based on Enrollment Unit processes.

Collective bargaining unit: SEIU 1199-MSW SEIU 1199 at Mount Sinai West, BDG - Nursing Outpatient Department - WST, Mount Sinai West.

Job Description SEIU 32BJ Training Fund Part-time Citizenship Exam Preparation Instructor The 32BJ Training Fund is seeking qualified candidates for part-time Citizenship Exam Preparation instructors for classes taught in Waltham, MA. About us: SEIU 32BJ is a service union headquartered in the Chelsea neighborhood of Manhattan that represents cleaners, maintenance workers, service staff, and security officers in the New York City area and nine other states on the East Coast. Our mission is to educate every member so that they have the tools they need to meet the challenges of a changing industry. Who we’re looking for: • Experienced, creative, dynamic teachers with good interpersonal skills who enjoy working in diverse linguistic and cultural settings, • Teachers looking to empower immigrant workers through citizenship/civics and English language education Responsibilities: • Provide integrated civics and ESL instruction to students at ahigh beginner to intermediate English level through a student-centered teaching approach, • Plan and implement lesson plans that are aligned with the program curriculum and that incorporate the provided educational materials, including the adopted textbook and USCIS Citizenship study materials, • Deliver citizenship content that incorporates the required reading, writing, speaking, and listening skills for the citizenship test, as well as English vocabulary and grammar skill development, • Maintain and submit records of attendance, • Maintain ongoing communication with supervisor, • Participate in relevant professional development activities, as available Qualifications: • Experience teaching ESL and US citizenship to adult learners preferred., • MA in TESOL, TESL, TEFL, or CELTA strongly preferred, • Experience in designing and delivering student-centered instruction., • Strong interpersonal skills and the ability to interact with students from a variety of linguistic and cultural backgrounds, • Ability to use digital platforms to instruct, communicate, and record program data. COVID-19 Considerations • Record of completed COVID-19 vaccine or confirmed medical/religious exemption, • Compliance with current COVID-19 protocols of the organization Classes offered: • Saturdays,1:30pm – 3:30pm Location • Waltham, MA Compensation: • $50.00 per hour, • Paid preparation time, • Paid in-house training, coaching and professional development opportunities

Maintain accurate data entry of 199SEIU member information in hospital claims processing system (QNXT).

Collective bargaining unit: SEIU 1199-MSH SEIU 1199 at Mount Sinai Hospital, 790 - KCC 4/5 - MSH, Mount Sinai Hospital. Mount Sinai Health System is one of the largest academic medical systems in the New York metro area, with more than 48,000 employees working across eight hospitals, more than 400 o

Patient Care Associate MSH GP9W Medicine FT Nights EOW. SEIU 1199 at Mount Sinai Hospital, 731 - GP 9 West / MPCU - MSH, Mount Sinai Hospital.

SEIU 1115 at Mount Sinai Beth Israel Medical Group - DOCS, ABF - 34th St 2nd Floor Cardiology - BIMG, Beth Israel Medical Group. High School Diploma/GED with completion of Training Certificate from an approved Medical Assistant certificate course. Certification as a Medical Assistant or two (2) year

Job Description Job Code Y2026RS Department Name Retirement Services Reports To Supervisor, CARE Team FLSA Status Non Exempt Union Code 53A Management No About Us: Building Services 32BJ Benefit Funds (“the Funds”) is the umbrella organization responsible for administering Health, Pension, Retirement Savings, Training, and Legal Services benefits to over 185,000 SEIU 32BJ members. Our mission is to make significant contributions to the lives of our members by providing high quality benefits and services. Through our commitment, we embody five core values: Flexibility, Initiative, Respect, Sustainability, and Teamwork (FIRST). By following our core values, employees are open to different and new ways of doing things, take active steps to improve the organization, create an environment of trust and respect, approach their work with the intent of a positive outcome, and work collaboratively with colleagues. The Funds oversees and manages $11 billion of dollars in assets, which are made up of many, varied and complex funds. The dollars come from a number of sources, including the property owners who pay into the funds on behalf of their employees, and as such, requires those who oversee and manage the money to be highly skilled financial management people. 32BJ Benefit Funds will continue to drive innovation, equity, and technology insights to further help the lives of our hard-working members and their families. We use cutting edge technology such as: M365, Dynamics 365 CRM, Dynamics 365 F&O, Azure, AWS, SQL, Snowflake, QlikView, and more. Please take a moment to watch our video to learn more about our culture and contributions to our members: youtu.be/hYNdMGLn19A Job Summary: Under the supervision of CARE Team Management, the CARE Representative provides guided services to participants eligible for survivor benefits. The CARE Representative reviews Condolence Applications to assess benefit eligibility, ensures accurate processing, and conducts outreaches as needed. This role requires a commitment to empathetic and compassionate service while upholding the CARE Team’s core values of Collaboration, Action, Reliability, and Empathy. Essential Duties and Responsibilities: • Manages all condolence applications to assess benefit eligibility and ensure accurate processing., • Performs condolence application related outreach, to request missing information, communicate relevant updates, and gather additional details to support participant’s beneficiaries., • Handles sensitive survivor interactions with compassion, patience, and professionalism, maintaining clear communication throughout the application life cycle., • Conducts in-person (scheduled or walk-in) and telephone sessions to provide thoughtful and supportive guidance to participant’s beneficiaries., • Collaborate with Retirement Services Analyst staff to assist with the review and resolution of condolence applications., • Review condolence application documents to verify completeness and/or validity., • Mails communications as needed, utilizing template letters., • Coordinates with MetLife vendor to address life insurance eligibility inquiries., • Responds to condolence related escalations, including ‘x-coder’ population review, cases forwarded by compliance, and one-off issues requiring additional review., • Tracks cases and workflows to resolve participant questions., • Analyzes and interprets phone and written correspondence, and documents case notes accordingly., • Works closely with management to maintain their own workload accumulated through participant interactions/inquiries., • Operates computers with multiple information screens to research and resolve customer inquiries online., • Ensures that all processing meets or exceeds Quality Measurement Objectives and performance standards, including, but not limited to, handling time and documentation., • Assists in organizing and providing administrative support for benefit seminars and related events., • Performs other tasks and special projects as required by management., • Serves as backup to the CARE Support Specialist. Qualifications (Competencies): • Minimum of one (1) year customer service experience with employee benefits., • Knowledge of some aspects of Fund administration including eligibility requirements and benefit provisions preferred., • Must demonstrate excellent oral and written communication skills., • Must meet performance standards including attendance and punctuality., • Strong analytical, problem solving, and decision-making skills., • A demonstrated capability to manipulate and use multiple software programs simultaneously including Dynamics, v3locity, vendor systems, Excel, Microsoft Word, Outlook, and Windows applications., • Excellent organizational and prioritizing skills., • Strong ability to multitask., • Strong team player. Soft Skills (Interpersonal Skills): • Demonstrates exceptional communication skills and professionalism in all member interactions, ensuring a positive experience through responsive, empathetic, and solution-oriented service., • Ability to work independently coupled with the ability to work as a member of a fast-paced team., • Ability to establish and maintain effective working relationships with project team members, supervisors, and employees from other departments., • Flexibility with work schedule (some overtime or travel required). Education: College graduate or High School diploma with related experience Language Skills: Speak, read, write, and understand English (Bilingual Spanish preferred). Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals to perform the essential functions. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals to perform the essential functions. • Under 1/3 of the time: Standing, Walking, Climbing or Balancing, Stooping, Kneeling, Crouching, or Crawling, • Over 2/3 of the time: Talking or Hearing, • 100% of the time: Using Hands Work Environment: Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Job Description SEIU 32BJ Training Fund Miami, Florida Customer Service Instructor The 32BJ Training Fund is seeking qualified candidates from the Miami metropolitan area for a part-time Customer Service instructor position. About us: SEIU 32BJ is a service union that represents cleaners, maintenance workers, service staff, and security officers in the Miami/Ft. Lauderdale area and nine other states on the East Coast. Our mission is to educate every member so that they have the tools they need to meet the challenges of a changing industry. Who we’re looking for: • Creative, dynamic teachers with good interpersonal skills who enjoy working in diverse linguistic and cultural settings., • Teachers who are looking to empower workers through industry skills education. Responsibilities: • Plan and implement lesson plans that are aligned to the program curriculum and incorporate the provided educational materials., • Teach course content using a student-centered teaching approach., • Maintain and submit records of attendance., • Maintain ongoing communication with supervisor., • Participate in relevant professional development activities, as available. Qualifications: • Experience teaching or training in customer service or related fields., • Knowledge of customer service principles and best practices., • Experience working in service industries such as property management, airports, hospitality, or retail., • Strong interpersonal skills and the ability to interact with students from a variety of linguistic and cultural backgrounds., • Ability to use digital platforms to instruct, communicate, and record program data., • Spanish proficiency required. All classes are taught in Spanish. COVID-19 Considerations • Record of completed COVID-19 vaccine or confirmed medical/religious exemption., • Compliance with current COVID-19 protocols of the organization. Classes Offered • Variable schedule that could include weekday, some weekday evenings, and some Saturdays Location(s) • All classes are delivered at the Miami Airport Compensation: • $50 per teaching hour, • Paid preparation time, • Paid in-house training, coaching, and professional development opportunities

Job Description SEIU 32BJ Training Fund New York Plumbing Basics Instructor The 32BJ Training Fund is seeking qualified candidates for a part-time Plumbing Basics instructor for classes taught in the New York City area. About us: SEIU 32BJ is a service union headquartered in the Chelsea neighborhood of Manhattan that represents cleaners, maintenance workers, service staff, and security officers in the New York City area and nine other states on the East Coast. Our mission is to educate every member so that they have the tools they need to meet the challenges of a changing industry. Who we’re looking for: • Creative, dynamic teachers with good interpersonal skills who enjoy working in diverse linguistic and cultural settings, • Teachers looking to empower immigrant workers through citizenship/civics and English language education Responsibilities: • Plan and implement lesson plans that are aligned to the program curriculum and incorporate the provided educational materials., • Teach content related to basic plumbing skills through a student-centered teaching approach., • Teach hands-on skills specific to basic plumbing repair and maintenance., • Implement, adapt, and supplement lessons plans from our curriculum, • Maintain and submit records of attendance, • Maintain ongoing communication with supervisor, • Participate in relevant professional development activities, as available Qualifications • Sound knowledge of basic plumbing concepts and theory, including repair and maintenance., • Experience with residential and commercial plumbing systems, • 5 years of industry experience working in plumbing installation and repair, • Licensed plumber preferred but not required., • Strong interpersonal skills and the ability to interact with students from a variety of linguistic and cultural backgrounds, • Ability to use digital platforms to instruct, communicate, and record program data. COVID-19 Considerations • Record of completed COVID-19 vaccine or confirmed medical/religious exemption, • Compliance with current COVID-19 protocols of the organization Classes offered: • TBD Location(s) • Manhattan, NY, • Other locations may be available Compensation: • $50 per teaching hour, • Paid preparation time, • Paid in-house training, coaching, and professional development opportunities

Patient Care Associate MSH GP10W Med/Surg FT Nights EOW. SEIU 1199 at Mount Sinai Hospital, 733 - GP 10 West - MSH, Mount Sinai Hospital.

CNA's wanted for a small nursing home in Queens, NY.We want caring and compassionate persons.This position requires NYS certification and experience is preferred but not mandatory.Prefer knowledge of state guidelines and survey process.Looking forward to meeting you to care for our residents MUST HA

Patient Care Associate MSH GP11W Med/Surg FT Evenings EOW. SEIU 1199 at Mount Sinai Hospital, 725 - GP 11 West - MSH, Mount Sinai Hospital.

Registers patients in a timely manner (within 10 minutes) collecting and updating demographic and insurance information. Collective bargaining unit: SEIU 1199-MSW. When you join us, you become part of Mount Sinai's unparalleled legacy of achievement, education, and innovation as we work together to

Job DescriptionDescription: POSITION OVERVIEW Under the supervision of the Director of Human Resources, the Human Resources Generalist, (Bronx NY) provides a wide variety of both complex and routine HR Administrative services. The Generalist assists in day-to-day Human Resources functions in the following areas: Human Resources Information Systems (HRIS), Employee Relations, Recruiting, Training and Development, and Employment and Compliance. The requirements listed below represent the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities as defined by the ADA to perform the essential functions of the job. KEY ESSENTIAL FUNCTIONS Manages organizational-wide position control system to ensure adherence to annual budget and accurately maintain staffing/FTE levels and appropriately track vacancies. Manages and updates organizational-wide job postings, job hotline and career website to accurately reflect job vacancies. Participates as key member of HR team for new HRIS and Payroll system/software implementations, upgrades and/or system changes. Responsible for accurately processing all employee and consultant status changes in HRIS including new hires, terminations, promotions, increases, transfers, etc. Manage the 1199 SEIU longevity increase process. Calculates increase amounts as stipulated by CBA and processes increases approved by CFO. Calculates all salary adjustments including retroactive payments associated with hourly or salary increases (longevity, COLA, promotions, etc.) or salary reductions (demotions, transfers, status change). Manages the co-pay reimbursement process for 1199 SEIU members. Reviews all medical receipts submitted for reimbursement to determine eligibility. Processes month reimbursement register for fund disbursement. Performs monthly sanctions and exclusions screening of employees and vendors via KChecks. Reviews list of matches determine if any employees or vendors excluded by Office of Inspector General (OIG) or Office of Medical Inspector General (OMIG). Resolves matches as appropriate. Immediately reports any excluded employees or vendors to Director of Human Resources. Serves as finance for Payroll/Finance. Works closely with Controller to resolve issues between HRB and PayEx including but not limited to tax codes, accrual codes, file numbers, earning code, etc. discrepancies. Produces various HR-related reports as requested by HR staff and reports for compliance tracking (in-services, talent reviews, licensures/certifications, NEO attendance, etc.). Responsible for monthly internal reporting including turnover, external BCHN staffing reports, etc. Maintains knowledge and understanding of existing and proposed federal and state labor laws/regulations to ensure compliance. Ensures legal compliance on HR-related issues including ADA, EEO/AA, FMLA, FLSA, COBRA, etc. Attends and actively participate in departmental and/or organizational meetings, trainings and workshops as required. Requirements: REQUIREMENTS 3+ years previous relevant experience in Human Resources Healthcare Industry experience preferred Bachelor's Degree in Human Resources Management, Organizational Development, Business Management or an equivalent related field required. PHR or SHRM-CP Certification a plus Knowledge of HR functions including recruiting and hiring, benefit administration and compensation Experience with medical/dental/life insurance enrollment and administration Knowledge of federal and state labor laws and strong interviewing skills Ability to use business acumen to exercise good judgment and decision-making Ability to deal with sensitive issues with diplomacy and discretion Must be able to multi task with strong organizational skills Strong PC skills including MS Office, HR Perspective/HRB and EZ Labor Excellent interpersonal skills and able to communicate both verbally and in written form Commitment to cultural diversity and sensitivity Ability to maintain a professional demeanor under pressure, and operate with a keen sense of urgency and commitment to quality