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  • Support Engineer
    Support Engineer
    2 months ago
    $70000–$80000 yearly
    Full-time
    Hackensack

    Support Engineers work on all level reactive tickets. The Support Engineers possess a broad range of both technical and business skills, as well as the ability to find common trends to bring up to management for possible automation. Our Support Engineers work closely with our clients and other internal resources to provide best in class IT services, therefore excellent oral and written communication skills are required. ROLE AND RESPONSIBILITIES • Develop and maintain knowledge of client networks, • Work directly with clients to provide reactive technical support, • Support Desk Scheduling, • Identify trends and underlying technology issues impacting tickets per endpoint (TPE), • Collaborate with team to assess process improvement opportunities, assess tools, etc. to improve Support operations, • Keep manager informed of issues that may impact the organization, • Ensure best practice methods are in use wherever possible and assist in the growth of services practice, be they incidental, contractual, or managed service provisioning., • Implement DATA "Company Way", • Implements & helps define best practices, • Handle every ticket with a business first mindset, • Own every ticket to completion even when escalating in necessary, • Proven ability to set and manage client expectations, • Exceptional customer service and communication skills QUALIFICATIONS AND REQUIREMENTS • Communication, Oral - Speaks clearly and persuasively; listens and gets clarification; responds well to questions; participates in meetings., • Communication, Written - Ability to communicate in writing clearly and concisely; edits work for spelling and grammar; varies style to meet needs; presents numerical data effectively., • Problem Solving - Identifies problems in a timely manner; gathers and analyzes information skillfully; develops alternative solutions; resolves problems in early stages; works well in group solving situations., • Business Ethics - Treats people with respect; keeps commitments; inspires the trust of others; works with integrity and ethically; upholds organizational values., • Analytical Skills - Ability to use thinking and reasoning to solve a problem., • Able to normalize the tech jargon when communicating with clients in a professional way, • Skills And Experience:, • 5 plus years of experience in network / IT systems and troubleshooting steps, • Experience with helpdesk/desktop support, • Experience with Microsoft 365, Exchange, OneDrive, SharePoint, and Teams, • Experience with Windows Server, Active Directory Management, Group Policy, Etc., • A general understanding of TCPIP, DNS, DHCP, and RADIUS, • Hands on experience with virus, spyware, and malware removal, • Network troubleshooting skills, • Experience installing and supporting Microsoft Office Suite, • Experience in Firewall, Spam Filtering, AV and other security tool management

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  • Real Estate Listing Acquisition & Coordinator
    Real Estate Listing Acquisition & Coordinator
    2 months ago
    Part-time
    Manhattan, New York

    Are you a Real Estate professional ready to unlock a powerful new revenue stream? New York Craze is a rapidly growing media and discovery platform in NYC, and we are expanding our brand-new Real Estate Section. We are looking for motivated, results-driven individuals with a passion for the NYC property market to join us as a Real Estate Listing Acquisition & Coordinator. This is a unique opportunity to leverage your industry knowledge and relationships in a dynamic sales-focused role. You won't be managing transactions; you'll be engaging with agents to maximize the visibility and lead generation potential of their listings by showcasing them to our potentially vast and interested audience on the New York Craze platform. The Opportunity: What You Will Do This is a hybrid sales, coordination, and relationship-building role centered on growing the inventory and quality of property listings on the New York Craze platform. • Listing Acquisition & Sales (The Core Focus):, • Recruit Top Agents: Proactively identify and engage licensed real estate agents and brokers across NYC to encourage them to display their property listings and advertising space in the New York Craze Real Estate Section., • Value Proposition Expert: Articulate the unique, high-value benefits of advertising on the New York Craze platform (e.g., massive local audience, brand association, high-quality presentation)., • Close Deals: Manage the full sales cycle from initial contact and presentation to negotiating and closing advertising/listing agreements., • Real Estate Coordination:, • Onboarding: Serve as the main point of contact for new listing agents, ensuring a seamless process for submitting and activating their properties on the platform., • Quality Control: Coordinate the collection of high-quality listing assets, including professional photos, detailed property descriptions, virtual tour links, and compliance documentation., • Listing Management: Ensure all listing content is accurately entered, well-presented, and kept up-to-date, maximizing agent and listing exposure., • Relationship Management:, • Agent Success: Cultivate strong, long-term relationships with real estate professionals by providing exceptional customer service and demonstrating the tangible value for working with New York Craze., • Feedback Loop: Gather agent feedback to help inform the continuous improvement and development of the platform's real estate offerings. What Makes You the Perfect Fit • Real Estate Industry Experience (Required): You must have experience working in the real estate field, whether as a licensed agent, listing coordinator, transaction coordinator, or in a real estate-focused administrative/sales role., • Note: A current Real Estate License is a strong plus, but not required for this sales/coordination position., • Sales & Negotiation Savvy: Proven ability to prospect, present, and close high-value deals with professional clients., • Exceptional Communicator: Polished and persuasive written and verbal communication skills; comfortable presenting to real estate teams and firm principals., • Organizational Excellence: Highly detail-oriented, with excellent time management skills to juggle multiple client accounts and listing updates efficiently., • Self-Motivated & Driven: This role demands a self-starter who thrives in an independent, commission-driven environment and is motivated by direct financial results., • NYC Market Knowledge: Deep familiarity with the neighborhoods, brokerages, and dynamics of the New York City real estate market. Why Join New York Craze? • Uncapped Earning Potential: High commission structure designed to reward your success in bringing on top-tier inventory. Your sales directly impact your income., • Flexible Schedule: Choose the commitment that fits your life—from robust part-time hours to a full-time career path. You set your schedule and drive your results.

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