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  • Guest Experience Manager
    Guest Experience Manager
    3 days ago
    $80000–$90000 yearly
    Full-time
    Manhattan, New York

    At NAYA, we're on an exciting journey - growing fast, sharing authentic, fresh and nutritious Middle Eastern flavors, and building a team that grows right along with us. At NAYA, our mission is to share the Middle Eastern flavors that nourish and inspire us We are looking for an experienced, passionate person to grow with us as we live our mission. If you're ready to lead with heart, inspire others, and be part of something bigger, NAYA is the place to make it happen. You will love working at NAYA We believe great people deserve great rewards. NAYA offers a comprehensive and people-focused benefits package designed to support you at work and beyond, including: • Competitive pay to recognize your impact, • Competitive bonus plan, • Paid Vacation time, • Medical, dental, and vision insurance to keep you healthy and thriving, • Flexible Spending Account, • Commuter benefits to make life easier, • Employee discounts and free NAYA meals — because we believe in enjoying what we serve, • Pet Insurance - because we know your fur babies are important you, • Growth opportunities at every level — we invest in developing leaders from within, • Employee Assistance, Pay on Demand, Pet Insurance, Identity Theft Protection, and much more! At NAYA, you'll find more than a job — you'll find a community that values you, supports your goals, and celebrates your success. The Guest Experience Manager is responsible for leading NAYA's day-to-day guest support operations across all channels, including digital, in-store, and post-visit feedback. This role goes beyond response management to build scalable processes, surface actionable insights, and ensure every guest interaction reflects NAYA's brand and values, deepening guest satisfaction and loyalty. You will serve as the primary owner of guest feedback and communication, ensuring SLAs are met, recovery strategies are effective, and cross-functional partners have the information they need to drive improvements. This is a highly visible role requiring a balance of empathy, operational awareness, analytical thinking, and leadership. How You'll Impact • Build and lead a best-in-class guest support function that scales with NAYA's growth, • Increase guest satisfaction, retention, and brand loyalty through thoughtful recovery strategies, • Influence operational, digital, and marketing decisions through actionable guest insights, • Establish consistent, high-quality standards for guest communication across all platforms What You'll Do Guest Experience Operations & Strategy • Own and manage NAYA's guest support operations across email, phones, surveys, social media, and third-party platforms., • Develop and maintain processes for managing guest feedback consistently and at scale, including implementing new systems., • Help define and track key success metrics, including CSAT, response time, resolution rates, and sentiment trends., • Support the implementation of a Contact Center strategy, including channels, hours of operation, and recovery program., • Identify opportunities to proactively improve the guest journey, not just respond to issues. Team Oversight • Oversee day-to-day work of Guest Support Specialists and ensure SLAs are consistently achieved., • Identify coaching and training opportunities to strengthen team performance and response quality., • Escalate issues that are preventing SLA achievement and follow through on resolution. Guest Communication & Recovery • Ensure all guest responses are timely, empathetic, brand-aligned, and solutions-driven, • Manage recovery strategies and guide tone, voice, and messaging across all channels to ensure consistency and guest satisfaction., • Track offer redemption rates and evaluate the effectiveness of recovery efforts, including A/B testing of solutions. Insights & Reporting • Provide scheduled and ad hoc reporting on guest feedback trends, including ordering issues, LTO performance, marketing promotions, and new initiatives., • Analyze feedback to identify patterns, root causes, and opportunities for improvement., • Translate insights into clear, actionable recommendations for Operations, Marketing, and Technology., • Build and maintain reporting dashboards that give leadership a clear view of guest experience performance. CRM & Systems Optimization • Help stand up NAYA's CRM from the start, contributing to tool evaluation, workflow setup, and documentation as we build out this tool., • Manage and optimize reputation management and guest feedback tools (e.g., Tattle, SOCI, Olo Engage)., • Maintain organized tracking of guest interactions across all systems, ensuring data is categorized and usable for reporting. Brand & Cross-Functional Alignment • Serve as a go-to contact for guest experience across internal teams., • Track and follow up on escalation issues to ensure accountability and resolution., • Maintain deep knowledge of NAYA's menu, operations, and evolving systems., • Ensure all guest-facing communication reflects current offerings and brand standards. What you Bring • 3+ years of experience in guest experience, customer experience, or hospitality operations (multi-unit or high-growth environment preferred), • Proven ability to move from execution to strategy — building systems, not just managing tasks, • Exceptional communication skills (written and verbal), with a strong sense of tone and brand voice, • Experience with CRM, guest feedback, and reputation management platforms, • Strong analytical mindset with the ability to turn data into action, • High attention to detail and organizational discipline, • Experience collaborating cross-functionally and influencing without direct authority A mindset that is: • Guest-obsessed: Sees every interaction as an opportunity to build trust and loyalty, • Strategic thinker: Looks beyond individual issues to identify patterns and long-term solutions, • Empathetic communicator: Balances care with clarity in every interaction, • Operator at heart: Understands the realities of restaurant environments and designs practical solutions, • Curious and growth-driven: Continuously looks for ways to improve systems, tools, and outcomes, • Ownership mentality: Takes full accountability for the guest experience end-to-end

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  • Social Media Manager Intern
    Social Media Manager Intern
    1 month ago
    Part-time
    Edgewater

    Are you passionate about social media, storytelling, and building buzz around innovative apps? Join GainsApp, a growing platform at the intersection of coaching, performance, and goal achievement, now expanding into an exciting gamified user experience. We’re seeking a creative, trend-savvy Social Media Manager Intern to help grow our digital presence and engage a community driven by success and accountability. What You’ll Do • Create and manage engaging content across Instagram, TikTok, X, and LinkedIn, • Develop campaigns highlighting our new gamified features and user success stories, • Identify trends and turn them into engaging, brand-aligned content, • Support content calendars, reels, and short-form video strategy, • Engage with followers and help build an active online community, • Track performance metrics and optimize content, • What We’re Looking For, • Strong interest in social media, branding, or digital marketing, • Passion for apps, gamification, and user engagement, • Creative thinker with a strong sense of trends and storytelling, • Comfortable creating or appearing in short-form video content, • Organized, proactive, and reliable, • Bonus: Experience with Canva, CapCut, or analytics tools, • Why Join GainsApp?, • Be part of an emerging app introducing gamification, • Gain hands-on experience building and scaling a brand, • Flexible hybrid work environment (NY/NJ area preferred), • Opportunity to contribute ideas and make a real impact, • Potential pathway to future opportunities, • Details, • Position: Social Media Manager Intern, • Location: Hybrid (Remote + NJ/NY meetups), • Start Date: Immediate, • Compensation: Academic credit and/or volunteer service hours available ; eligible for future PT or FT salaried opportunity How to Apply Submit your resume and any social media samples or portfolio. Show us your creativity and how you think!

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  • Administrative Assistant
    Administrative Assistant
    2 months ago
    $19–$22 hourly
    Part-time
    Park Slope, Brooklyn

    IMANI HOUSE (IHI) seeks an Administrative Assistant for our HQ Office (and possibly after school program) located in Park Slope, Brooklyn, New York. A strong candidate has experience, learns quickly, is friendly and of course, hard-working. This person understands the challenges of working in a busy, productive, and friendly program, supporting the afterschool in an administrative capacity. There is opportunity for advancement, learning new skills, and working with a great team. NOTE: This is a part-time position; 15-20 hours a week. Salary Is Based On Experience. If you are organized, have advanced computer skills, keen analytical skills, administrative skills, and a strong ability to multi-task and learn quickly, APPLY. There Are Great Opportunities for Advancement ................. APPLICANTS MUST SUBMIT A RESUME AND COVER LETTER................. POSITION DESCRIPTION - The Office Administrative Assistant will: Work in an assistant capacity (a variety of tasks that require skills listed above) Input data into the DYCD system (previous knowledge is a PLUS) Do general administrative duties to support the office and/or after-school day-to-day Oversee time card entries, payroll and other DATA ENTRY Inventory oversight Work alongside a busy Executive Director, Program Director, maintain calendars, appointments and parent outreach, work with current Administrative Staff Support student enrollment and data entry Other.... QUALIFICATIONS: Capable with over 2-years administrative experience, Associate's required Energetic, and seeking advancement Proficiency in Microsoft Office Suite, Google Suite, and/or other relevant software programs Must be Professional, Friendly, Energetic, Creative, Caring, and Patient Knowledge of clerical tasks such as data entry, filing, and record keeping Strong customer service skills and phone etiquette Very good computer application, writing, and social media skills Detail-oriented with good organizational skills, must be willing to learn Very good communication (written and verbal) skills required Organized and familiar with office procedures and requirements Reliable, punctual, honest, analytical and cooperative Able to multitask, working independently and in a team Concerned about improving the lives of marginalized youth, women and families .....................Don't forget to submit a cover letter and resume. Please no faxes, calls or drop-ins..................... Job Type: Part-time Pay: $19.00 - $22.00 per hour Benefits: Employee assistance program Application Question(s): 1) Have you included a cover letter and resume? *BOTH are required 2) Have you ever worked in a DYCD/City program? 3) Are you interested in elevation within the company? 4) What makes you the best candidate for this position? Education: Associate (Required) Experience: Administrative: 2 years (Required) Microsoft Office: 2 years (Required) Microsoft Excel: 1 year (Required) Data Entry: 1 year (Required) Work Location: In person

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