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- Madison Square Park
Security Officer8 days ago$55000–$65000 yearlyFull-timeManhattan, New YorkKey Responsibilities: Leadership Hire, train, mentor and manage Park Ambassadors. Identify and suggest improvements to park and community engagement and communication to improve visitor experience. Implement procedures to encourage teamwork between Park Ambassadors and Park Operations team, maintain employee morale, and create an inclusive, positive work environment. Develop and maintain relationships with outside partners such as the Parks Department, NYPD, FDNY, Department of Homeless Services, and Department of Sanitation, and homeless outreach organizations assigned to the Madison Square Park area. Administration Set and manage Park Ambassadors’ work schedules and program objectives, and develop staff training to create a safe and welcoming Madison Square Park. Maintain detailed daily records and monthly reports, including end-of-tour reports, incident reports, inspection forms, etc. Respond to emails, Slack, phone inquiries, and other requests in a timely and appropriate fashion. Validate park use permits, including special event permits, parking permits, sound permits, film permits and food vendor permits. Actively participate in training opportunities. Support ongoing visitor experience research through data collection, data entry, and related tasks. Safety Conduct rounds of all facilities. Learn and enforce Park Rules and Regulations with visitors Monitor, inspect, and report park safety hazards, vandalism, quality of life issues, etc. Contact and assist partner safety organizations such as NYPD, FDNY, permit offices, emergency medical technicians, and homeless outreach services as conditions occur. Open and close facilities and amenities as directed. Be available during inclement weather and other emergencies. Direct vehicle and patron traffic as needed. Visitor Experience Engage visitors, answer questions, and foster a positive impression of the park and MSPC. Provide accurate, clear, timely information to support visitors’ experience in the park. Share Madison Square Park Conservancy’s mission and goals with visitors, including upcoming programs and events and how they can access additional information about MSPC. Support the operation of all visitor-facing programs, events, and activities. Share visitor feedback with other MSPC staff, including senior management, to improve the visitor experience. Return lost and found items. Qualifications At least 3 years of experience in public-facing safety/security and/or social services employment. The Park Ambassador Manager is required to have an NYS Security Guard License within 30 days of hire and is required to maintain the license throughout their employment. Experience or training in social work and/or mental health services and experience in customer service preferred Experience managing and supporting a small team that is often confronted with difficult customer situations Ability to clearly and confidently communicate with the public and safety officials, representing the organization to visitors and other external stakeholders in person, in writing, and by telephone Comfort approaching non-compliant individuals or groups to enforce rules and regulations Experience and comfort diffusing conflicts and tense public situations Experience interacting with diverse constituents Detail-oriented, decisive problem solver who can adapt to shifting priorities and address issues in a timely manner as they arise Ability to perform physically demanding work outdoors in all weather conditions, both alone and as part of a team Comfort working in an environment with dogs and urban wildlife Ability to multi-task and juggle multiple priorities Ability to actively listen, taking time to understand the points being made, ask questions as appropriate, and not interrupt, and to get to satisfactory resolution quickly and calmly Working knowledge of technology, including Google suite, Slack, and Zoom Familiarity navigating partnerships with government agencies The ideal candidate enjoys interacting with people from all walks of life and will consider the “ambassador” component of the job as important as the enforcement and security component. Compensation and Schedule Salary range is $55,000 - $65,000 based on relevance and duration of past experience Benefits include: Paid Employee Health plan, Paid Employee Dental & Vision Plan, Vacation/Sick Days, Personal Day, Floating Holidays, 401K Plan after a year, commuter benefits; work phone provided Schedule: Full-time (40 hours per week) onsite. Saturday- Tuesday 4 PM- 12:15 AM, Wednesday 1 PM- 8:30 PM Application instructions Please be aware that Madison Square Park Conservancy requires Covid-19 vaccination for all employees. The organization will consider accommodations for disability and religious-based reasons. Only those candidates selected for an interview will be contacted. Madison Square Park Conservancy is an Equal Opportunity Employer and is committed to complying with all federal, state, and local equal employment opportunity (“EEO”) laws. MSPC prohibits discrimination against applicants for employment because of the individual’s race or color, religion or creed, alienage or citizenship status, sex (including pregnancy), national origin, age, sexual orientation, disability, gender identity or expression, marital status, domestic partnership status, genetic information or predisposing genetic characteristics, military status, domestic violence victim status, arrest or pre-employment conviction record or any other characteristic protected by law. Job Type: Full-time Pay: $55,000.00 - $65,000.00 per year Benefits: 401(k) 401(k) matching Dental insurance Health insurance Paid time off Professional development assistance Vision insurance Schedule: 10 hour shift 8 hour shift Night shift Overtime Weekends as needed License/Certification: Guard Card (Required) Shift availability: Night Shift (Required) Ability to Commute: New York, NY 10010 (Required) Work Location: In person
Immediate start!Easy apply - Hudson Milestones
Assistant Director of Residential Services19 days ago$60000–$65000 yearlyFull-timeHackensack River Waterfront, Jersey CityCome join our dynamic team at Hudson Milestones, where passion and excellence unite! The Assistant Director position provides program support and staff development-related services within our Residential Department. Job Description: This position provides program support and staff development-related services in the Residential Services Department. Responsibilities include but are not limited to interviewing, providing initial orientation, monitoring of training and all staffing needs in the residential program, as well as administration and supervision. Staff training and counseling will be provided also. This position is responsible for the safe and efficient operation of residential programs, program quality, and licensing components. This title is a backup to the Senior Director of Residential Services and/or Director of Program’s position. This job title is an exempt position as specified in NJAC. Responsibilities: - Responsible for reading, understanding and complying with all appropriate governing documents in the administration of their programs, be it contracts, agency policies and procedures, State or Federal standards, specific program operations manuals, and circulars both internal and external. - Provides supervision, training, and evaluation to multiple group home staff and supervisors. - Accurately reports all Unusual Incident Reports (UIRs) to the Department Director and to the New Jersey Division of Developmental Disabilities at the approval of the Department Director and Chief Executive Officer. - Responsible for completing all UIRs and follow-up reports accordingly. - Develops and maintains accurate program budgets and expenditure records to ensure the responsible use of program funds in collaboration with the Director of Finance. - Ensures payroll processes are appropriately managed and observed in collaboration with the E-Time Coordinator, Director of Finance, and Department Director. - Ensures daily operation matters that pertain to insurance, repairs, maintenance, etc. are appropriately managed and reported in collaboration with the Director of Operations or designee. - Monitors program site operations to ensure appropriate design and implementation of program activities, complete/accurate files and recordkeeping systems, site safety, and medication supervision. Trains staff as needed to ensure compliance and quality of services. - Responsible for maintaining and following up on the department’s Continuous Quality Improvement system in collaboration with Director of Compliance and Department Director. - Must have the ability to independently monitor and update as necessary the Department’s Operations Manual in alliance with regulations, CCP Manual and other - grantor mandated changes, with the approval of the Department Director and Chief Executive Officer. - Conducts new client intake interviews and coordinates intake into services as per - eligibility and admission criteria, as approved by the Chief Executive Officer. - Develops and implements new residential and related services as required by program/client needs. - Reviews Individual Service Plans for Residential Services clients and reports discrepancies to the Support Coordinator through the Individualized Service Plan - (ISP) Worksheet for Residential Providers. - Ensures accuracy of files and recordkeeping systems for Individual Service Plans. - Develops positive and professional relationships with Support Coordination Agencies and other key external contacts. - Serves as a liaison between the agency and the New Jersey Division of Developmental - Disabilities, as well as other community providers, community organizations, and client family members. - Coordinates, attends, and/or schedules all required meetings relevant to the operation of the residential program as directed by the Department Director and the Chief Executive Officer. - Monitors and spot checks staff schedules to ensure appropriate program coverage and accordance with standards and policy. - Assists with coordinating the departmental staff training day, creates and delivers program specific trainings or trainings for agency training days, as determined by the Chief Executive Officer. - Interviews prospective employees and makes recommendations to the Department - Director and the Chief Executive Officer on new hires, terminations, promotions, disciplinary actions, and transfers. - Ensures all necessary mandated documents have been secured for all employees. - Assists in the development of the Quality Assurance tools to monitor compliance and ensure corrective action when necessary. - Works cooperatively and collaboratively with the Department of Finance and Operations to ensure that all fiscal related matters are properly executed. - Responsible for ensuring all staff trainings for the department are in compliance as it pertains to the department and the College of Direct Support (CDS). - Responsible for reviewing referrals and making recommendations accordingly to Department Director and Chief Executive Officer. - Accurately and professionally communicates with all Support Coordinators or interested parties wanting to receive services. - Works closely with and keeps the Department Director informed of departmental activities and client support needs or changes daily. If necessary, reports directly to the Chief Executive Officer. - Works cooperatively and collaboratively with other Departments in the best interest of the organization and those we serve. - Ensures that a safe and healthy environment is maintained for all clients at all times. - Works flexible hours and available for on-call as needed. Qualifications: Bachelor’s Degree in Social Work, Special Education, Psychology, or related field; or equivalent experience working with people with intellectual/developmental disabilities in a residential setting. Minimum of 5 years’ experience working with people with intellectual/developmental disabilities including individual support plan development, program monitoring, and behavioral plan development experience preferred in residential settings. A minimum of two years additional experience in a residential program. A minimum of 3 years supervisory/management experience in a residential program. Minimum 21 years of age as mandated by the Community Care Manual. Valid New Jersey Driver’s License Must have cleared I3 screen, Department of Human Services FBI Fingerprints, Central Registry and Child Abuse Registry. Skills: Strong written and oral skills. Adequate computer skills in Microsoft word, Outlook and Excel Able to deliver effective presentations and training programs Good planning and organizational skills Professional disposition Red Cross CPR/First Aid certification a plus Application Instructions: To apply, please submit your resume along with fully completing all fields of our job application form via www.hudsonmilestones.org. Be sure to complete all sections of the application. Applications will be reviewed on a rolling basis until the position is filled. Note: We are an Equal Opportunity Employer. We will consider applicants for this position without regard to any category protected by applicable federal, state, or local law, including but not limited to: race, color, religion, sex, national origin, age, physical or mental disability, genetic information, veteran status, or uniformed servicemember status. The salary range and benefits listed above follow New Jersey’s Pay Transparency Act. Actual compensation may vary based on experience, education, and qualifications.
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