Assistant Manager Wellness
22 days ago
Westfield
Job DescriptionBenefits: • Employee discounts, • Health insurance, • Paid time off About the Role: We are looking for an experienced Assistant Manager with strong leadership skills and a background in health, fitness, wellness coaching, exercise science, personal training, sports medicine, or a related field. This role requires someone who can lead people, support sales, improve retention, and help create an exceptional member experience. Core Responsibilities Wellness & Member Experience • Educate members on bone health, strength, recovery, and long-term wellness, • Lead member retention efforts including holds, cancellations, and re-engagement, • Deliver a high-touch member experience focused on results and long-term relationshipsSales Leadership, • Lead consultations and support strong close rates, • Coach team members on sales, accountability, and daily performance, • Run daily huddles and help maintain a strong, positive studio cultureOperations & Accountability, • Help manage daily operations, scheduling, and team workflow, • Oversee CRM follow-up, lead management, and front desk systems, • Track KPIs including bookings, close rates, retention, and revenueIdeal Candidate, • Previous management or assistant management experience required, • Background in fitness, wellness, exercise science, personal training, PT, chiropractic, or similar strongly preferred, • Strong leadership, communication, and sales confidence, • Organized, proactive, and results-driven, • Comfortable managing people, operations, and member relationshipsAbout Us: OsteoStrong Westfield is a wellness center focused on bone health, strength, recovery, pain relief, and longevity. We help members improve bone density, posture, balance, strength, and overall quality of life through science-backed wellness services.