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  • Guest Experience Specialist
    Guest Experience Specialist
    23 hours ago
    $70000–$75000 yearly
    Full-time
    Manhattan, New York

    At NAYA, we're on an exciting journey - growing fast, sharing authentic, fresh and nutritious Middle Eastern flavors, and building a team that grows right along with us. At NAYA, our mission is to share the Middle Eastern flavors that nourish and inspire us We are looking for an experienced, passionate person to grow with us as we live our mission. If you're ready to lead with heart, inspire others, and be part of something bigger, NAYA is the place to make it happen. You will love working at NAYA We believe great people deserve great rewards. NAYA offers a comprehensive and people-focused benefits package designed to support you at work and beyond, including: • Competitive pay to recognize your impact, • Competitive bonus plan, • Paid Vacation time, • Medical, dental, and vision insurance to keep you healthy and thriving, • Flexible Spending Account, • Commuter benefits to make life easier, • Employee discounts and free NAYA meals --- because we believe in enjoying what we serve, • Pet Insurance - because, • Growth opportunities at every level --- we invest in developing leaders from within, • Employee Assistance, Pay on Demand, Pet Insurance, Identity Theft Protection, and much more! At NAYA, you'll find more than a job --- you'll find a community that values you, supports your goals, and celebrates your success. The Guest Experience Specialist is responsible for managing and elevating NAYA's guest communication across all feedback channels---including email, surveys, social media, and third-party platforms. This role ensures that every guest interaction is handled with care, consistency, and a solutions-oriented mindset, turning feedback into meaningful action. You will serve as the voice of the guest within the organization---responding to inquiries, recovering guest experiences, documenting insights, and escalating issues when needed. You'll be the person who sees feedback as more than a response task, but as a system for continuous improvement---someone who is empathetic, detail-oriented, and driven to create exceptional guest experiences at scale. How You'll Impact • Deliver a responsive, thoughtful, and consistent experience across all guest communication channels., • Strengthen guest loyalty by resolving concerns effectively and turning negative experiences into positive ones., • Improve operational and digital experiences by identifying trends and surfacing actionable feedback., • Support cross-functional teams with insights that drive better decision-making and continuous improvement. What You'll Do Guest Communication & Recovery • Respond to guest inquiries across email (taste@eatnaya.com), surveys, social media, and third-party review platforms., • Address a wide range of topics including general inquiries, food and service feedback, and technical issues., • Recover guest experiences through thoughtful, timely, and solution-oriented responses., • Support and potentially expand into active engagement on social media comments. Feedback Management & Documentation • Accurately document, categorize, and track all guest inquiries and feedback., • Maintain detailed records to ensure visibility into trends, recurring issues, and resolution outcomes., • Utilize reputation management and CRM tools to manage interactions efficiently and consistently. Escalation & Issue Resolution • Identify and escalate inquiries to appropriate internal stakeholders, including Operations, Marketing, and Technology teams., • Clearly document technical issues and partner with teams to ensure timely resolution., • Monitor recurring issues and help prevent future occurrences through proactive follow-up. Insights & Continuous Improvement • Analyze guest feedback to identify patterns, risks, and opportunities for improvement., • Provide recommendations to enhance guest experience across in-store and digital channels., • Conduct proactive guest outreach when needed to support operational initiatives or marketing campaigns. Operational Awareness • Maintain a strong, up-to-date understanding of NAYA's menu, restaurant operations, procedures, and technology platforms., • Stay current on updates and changes to ensure accurate and informed guest communication. What you Bring • High School Diploma or equivalent required., • 1+ years of experience in a customer-facing role, ideally within hospitality or a multi-unit environment., • Exceptional customer service skills, with strong active listening and written/verbal communication abilities., • Experience using tools such as Google Workspace, reputation management platforms (Tattle, SOCI, Olo Engage, Yext), and CRM systems (Salesforce, Kustomer, Gladly, etc.)., • Ability to document and communicate technical issues clearly for escalation and resolution., • Strong organizational skills with a high level of attention to detail. A mindset that is: • Guest-first, prioritizing quality of interaction over speed---ensuring every guest feels heard and supported, not rushed., • Skilled at navigating complex feedback, able to break down multi-layered concerns and respond thoughtfully., • Intuitive in recognizing when a guest is seeking resolution versus simply wanting to be heard---and able to adapt accordingly., • Curious and growth-oriented, with a desire to continuously improve how the role functions, not just execute it., • Highly organized, empathetic, and solutions-driven.

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  • Associate Clinical Specialist
    Associate Clinical Specialist
    2 days ago
    $65000–$75000 yearly
    Full-time
    Manhattan, New York

    Position Overview ExoAtlet is seeking an Associate Clinical Specialist to support clinical implementation, business development, customer education, and product demonstrations for our robotic rehabilitation exoskeleton systems. This role is ideal for a recent graduate or early-career clinician with a strong interest in biomechanics, neurorehabilitation, gait training, and emerging medical technologies. The position combines clinical exposure, relationship development, consultative sales support, and hands-on work with cutting-edge rehabilitation robotics. The Associate Clinical Specialist will work closely with the Manager of Business Development and clinical partners to support hospitals, rehabilitation centers, and outpatient clinics implementing exoskeleton technology into patient care. Recent graduates and clinically driven candidates interested in rehabilitation robotics are strongly encouraged to apply. Key Responsibilities Business Development & Relationship Management Support outreach and relationship development with hospitals, rehabilitation centers, outpatient clinics, and healthcare organizations. Assist with lead generation, follow-up activities, and account management initiatives. Support the sales process from initial outreach through implementation. Attend conferences, trade shows, and clinical events representing ExoAtlet/Cosmo Robotics and its rehabilitation technologies. Build professional relationships with physical therapists, physiatrists, rehabilitation directors, physicians, and healthcare administrators. Clinical Support & Product Demonstration Conduct in-person and virtual demonstrations of robotic rehabilitation exoskeleton systems. Educate clinicians and healthcare organizations on device functionality, patient selection, safety considerations, and clinical applications. Assist clinicians in integrating robotic gait training into rehabilitation programs. Provide implementation support and clinical troubleshooting during early adoption phases. Collaborate with clinical teams to help optimize patient outcomes and user experience. Clinical & Technical Development Develop expertise in gait mechanics, neurorehabilitation, biomechanics, and robotic rehabilitation technologies. Support customer education and internal training initiatives. Gather customer feedback and communicate insights to engineering, product development, and leadership teams. Assist with clinical education materials, presentations, and implementation protocols. Required Qualifications Degree in Physical Therapy, Kinesiology, Biomechanics, Exercise Science, Rehabilitation Sciences, or a related field. Strong foundational understanding of biomechanics, kinesiology, gait training, and neurological rehabilitation. Excellent communication and interpersonal skills. Strong organizational skills and ability to manage multiple projects and priorities. Willingness to travel for customer visits, demonstrations, conferences, and clinical support activities. Passion for rehabilitation technology, robotics, and improving patient mobility outcomes. Preferred Qualifications Licensed Physical Therapist (PT/DPT) preferred. (new graduates are encouraged to apply) Clinical internships, rotations, or experience involving neurological rehabilitation, gait training, pediatrics, or mobility-related care preferred. Interest in medical device sales, rehabilitation technology, or healthcare innovation. Familiarity with rehabilitation robotics, exoskeletons, assistive technologies, or neurorehabilitation devices is a plus. Training & Growth Opportunities Work directly with experienced clinical and business development leadership. Receive hands-on training in robotic rehabilitation technology and exoskeleton implementation. Gain experience in clinical applications, healthcare innovation, and medical technology commercialization. Develop specialized expertise in rehabilitation robotics and neurotechnology. Collaborate closely with clinical, engineering, and business development teams in a fast-paced innovation environment. Work Environment Full-time, onsite role based in New York Small, collaborative team environment with close mentorship and hands-on involvement across clinical and business initiatives Opportunity for domestic and international travel to hospitals, rehabilitation centers, conferences, and clinical events Hands-on exposure to innovative rehabilitation robotics technology and clinical implementation

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  • Guest Experience Specialist
    Guest Experience Specialist
    6 days ago
    $70000–$75000 yearly
    Full-time
    Manhattan, New York

    At NAYA, we're on an exciting journey - growing fast, sharing authentic, fresh and nutritious Middle Eastern flavors, and building a team that grows right along with us. At NAYA, our mission is to share the Middle Eastern flavors that nourish and inspire us We are looking for an experienced, passionate person to grow with us as we live our mission. If you're ready to lead with heart, inspire others, and be part of something bigger, NAYA is the place to make it happen. You will love working at NAYA We believe great people deserve great rewards. NAYA offers a comprehensive and people-focused benefits package designed to support you at work and beyond, including: • Competitive pay to recognize your impact, • Competitive bonus plan, • Paid Vacation time, • Medical, dental, and vision insurance to keep you healthy and thriving, • Flexible Spending Account, • Commuter benefits to make life easier, • Employee discounts and free NAYA meals --- because we believe in enjoying what we serve, • Pet Insurance - because, • Growth opportunities at every level --- we invest in developing leaders from within, • Employee Assistance, Pay on Demand, Pet Insurance, Identity Theft Protection, and much more! At NAYA, you'll find more than a job --- you'll find a community that values you, supports your goals, and celebrates your success. The Guest Experience Specialist is responsible for managing and elevating NAYA's guest communication across all feedback channels---including email, surveys, social media, and third-party platforms. This role ensures that every guest interaction is handled with care, consistency, and a solutions-oriented mindset, turning feedback into meaningful action. You will serve as the voice of the guest within the organization---responding to inquiries, recovering guest experiences, documenting insights, and escalating issues when needed. You'll be the person who sees feedback as more than a response task, but as a system for continuous improvement---someone who is empathetic, detail-oriented, and driven to create exceptional guest experiences at scale. How You'll Impact • Deliver a responsive, thoughtful, and consistent experience across all guest communication channels., • Strengthen guest loyalty by resolving concerns effectively and turning negative experiences into positive ones., • Improve operational and digital experiences by identifying trends and surfacing actionable feedback., • Support cross-functional teams with insights that drive better decision-making and continuous improvement. What You'll Do Guest Communication & Recovery • Respond to guest inquiries across email (taste@eatnaya.com), surveys, social media, and third-party review platforms., • Address a wide range of topics including general inquiries, food and service feedback, and technical issues., • Recover guest experiences through thoughtful, timely, and solution-oriented responses., • Support and potentially expand into active engagement on social media comments. Feedback Management & Documentation • Accurately document, categorize, and track all guest inquiries and feedback., • Maintain detailed records to ensure visibility into trends, recurring issues, and resolution outcomes., • Utilize reputation management and CRM tools to manage interactions efficiently and consistently. Escalation & Issue Resolution • Identify and escalate inquiries to appropriate internal stakeholders, including Operations, Marketing, and Technology teams., • Clearly document technical issues and partner with teams to ensure timely resolution., • Monitor recurring issues and help prevent future occurrences through proactive follow-up. Insights & Continuous Improvement • Analyze guest feedback to identify patterns, risks, and opportunities for improvement., • Provide recommendations to enhance guest experience across in-store and digital channels., • Conduct proactive guest outreach when needed to support operational initiatives or marketing campaigns. Operational Awareness • Maintain a strong, up-to-date understanding of NAYA's menu, restaurant operations, procedures, and technology platforms., • Stay current on updates and changes to ensure accurate and informed guest communication. What you Bring • High School Diploma or equivalent required., • 1+ years of experience in a customer-facing role, ideally within hospitality or a multi-unit environment., • Exceptional customer service skills, with strong active listening and written/verbal communication abilities., • Experience using tools such as Google Workspace, reputation management platforms (Tattle, SOCI, Olo Engage, Yext), and CRM systems (Salesforce, Kustomer, Gladly, etc.)., • Ability to document and communicate technical issues clearly for escalation and resolution., • Strong organizational skills with a high level of attention to detail. A mindset that is: • Guest-first, prioritizing quality of interaction over speed---ensuring every guest feels heard and supported, not rushed., • Skilled at navigating complex feedback, able to break down multi-layered concerns and respond thoughtfully., • Intuitive in recognizing when a guest is seeking resolution versus simply wanting to be heard---and able to adapt accordingly., • Curious and growth-oriented, with a desire to continuously improve how the role functions, not just execute it., • Highly organized, empathetic, and solutions-driven.

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  • Specification Sales Associate
    Specification Sales Associate
    2 months ago
    Full-time
    Manhattan, New York

    Chelsea Lighting is seeking a highly qualified and dedicated Specification Sales Associate to drive the specification of our lighting products with architects, lighting designers, building engineers and interior designers. You will play a key role in positioning our brand as the preferred choice for innovative, energy-efficient, and design-forward lighting solutions. Additionally, you will act as the primary point of contact for value engineering, leveraging our product portfolio to deliver cost-effective solutions while maintaining design intent and compliance with project specifications. Qualifications: Proven track record in lighting, electrical, or building services specification sales or similar Strong knowledge of lighting design principles, controls, energy efficiency, and compliance standards Excellent communication, presentation, and interpersonal skills Ability to explain technical lighting solutions in clear, customer-focused terms Self-motivated with strong organizational and project management abilities Proficiency with CRM systems and project tracking tools (i.e. wired contact) Job Responsibilities: Build and maintain strong relationships with architects, lighting designers, building engineers and interior designers to ensure Chelsea is specified on projects. Serve as the lighting designer for internal projects, with responsibilities including, but not limited to, the following: Create lighting layouts and fixture schedules Provide cost-effective solutions that achieve the required aesthetics and lighting performance for the project. Deliver engaging presentations on Chelsea’s value propositions to include but not limited to “the Chelsea way”, lighting design consultations, product demonstrations, and value engineering opportunities. Provide technical expertise on lighting controls, energy efficiency, sustainability, and regulatory compliance (i.e. WELL, LEED, Part L). Track and manage projects from concept design through bid award. Assist Chelsea’s project management team in offering alternative options. Collaborate closely with internal sales, marketing, preconstruction and project management to develop winning strategies. Attend industry events and trade shows to build brand awareness and expand your professional network. Monitor competitor activity and market trends to identify opportunities for growth. Prepare and deliver accurate reporting on specifications, pipelines, and sales forecasts (i.e. must win list). Consistently achieve or exceed sales targets through specification-led business development. Established in 1994, Chelsea is a premier lighting and lighting technologies project management specialist serving several cities throughout the USA. Our mission is to provide technical, procurement, and logistical services focusing on innovative solutions and proactive customer service to ensure our clients’ success. Chelsea Lighting NYC Holdings is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, genetic information, or any other characteristic protected by law.

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  • Skilled Carpenter/Elite Multi-Craftman
    Skilled Carpenter/Elite Multi-Craftman
    2 months ago
    $28.5–$42.5 hourly
    Full-time
    Manhattan, New York

    Elite Carpenter / Multi-Trade Craftsman (NYC Residential) Yorkville Repairs & Contracting LLC – High-End Residential Specialists THIS IS NOT AN ENTRY-LEVEL POSITION * READ EVERYTHING!!! * Yorkville Repairs & Contracting LLC is a high-end NYC residential renovation company working in Manhattan, Brooklyn, Queens, the Bronx, and Staten Island. We work in occupied apartments, luxury condos, co-ops, and brownstones. Our clients expect precision, cleanliness, professionalism, and craftsmanship — not excuses. If you are not highly skilled, self-sufficient, and detail-obsessed, do not apply! THIS ROLE IS FOR A TRUE ALL-AROUND CRAFTSMAN — NOT A HELPER! EXPERT-LEVEL CARPENTRY (REQUIRED) You must confidently and cleanly perform: Framing, blocking, layout, and structural modifications Finish carpentry: trim, casing, baseboard, doors, hardware Custom closets, built-ins, cabinet installation & adjustments Drywall installation, repairs, and clean patching Accurate measuring, cutting, scribing, leveling, and fastening *Sloppy work will not be tolerated PROFESSIONAL-LEVEL TILE WORK (ABSOLUTELY REQUIRED) You must be excellent at: Floor and wall tile installation Bathrooms, kitchens, backsplashes Proper layout, symmetry, and clean lines Inside/outside corners, cuts, edges, and transitions *Working cleanly in finished apartments If you “kind of” tile or need supervision — do not apply WORKING-KNOWLEDGE PLUMBING: Install toilets, sinks, vanities Faucets, drains, traps Shower trim and fixtures Problem-solving without flooding apartments WORKING-KNOWLEDGE ELECTRICAL: Install light fixtures (standard & decorative) Replace outlets, switches, dimmers Basic troubleshooting (NO PANEL WORK) NON-NEGOTIABLE REQUIREMENTS: -MUST BE ABLE TO TAKE A FULL GUT RENOVATION PROJECT FROM START TO FINISH WITH MINIMAL HELP! -Own professional hand tools -On-time, every day — NYC punctuality Clean, respectful, and professional in clients’ homes -Able to work independently without supervision -Able to protect finished surfaces and leave jobs spotless -Honest about skills — exaggeration = immediate termination -Comfortable working in occupied luxury apartments -Work throughout all 5 boroughs *ZERO-TOLERANCE POLICY: If your work is sloppy, careless, slow, or misrepresented — you will be sent home immediately. We do not train beginners. We hire professionals. WHAT YOU GET: Consistent high-end residential work Strong, reliable company with steady NYC projects. Competitive pay based strictly on proven skill Long-term opportunity for elite performers only HOW TO APPLY: Apply ONLY if you are a true multi-trade craftsman with real NYC experience. If you lie about your ability — it will be obvious fast.

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