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  • New Store Opening Associate
    New Store Opening Associate
    5 days ago
    Full-time
    New York

    About Blank Street At Blank Street, we're on a mission to become the defining food and beverage brand of our generation. From the very beginning, we've set out to add a spark to ordinary experiences through elevated products, attention-to-detail, and a commitment to making every moment memorable. We're motivated by the millions of customers we serve across cities, and know that our potential is unlimited. It all starts with our people and their commitment to make magic happen each and every day. Like the sound of this? Keep reading. Add A Spark to the Ordinary... This is your opportunity to put your fingerprint on the growth and development of something truly exciting. As the NSO Associate, your primary responsibility will be leading and coordinating smooth, successful launches across all new growth projects and store form factors within the company. The right candidate is highly organized, thrives in a process-driven environment, and can confidently manage multiple deliverables and cross-functional stakeholders simultaneously. You understand how to keep projects moving forward, align teams, and execute against timelines to ensure successful openings and launches. This role will require travel based on New Store Openings and evolving business needs. What You'll Own Project coordination & communication • Use our project management and internal communication tools (Asana, Slack, Google Suite) to track and update progress on every project you're assigned., • Support the Senior NSO Associate in communicating timelines, blockers, and status updates to relevant stakeholders., • Help maintain and update store-specific documentation, checklists, and handoff materials across active projects. On-the-ground NSO duties • Place, receive, and unbox initial product and supply orders for new locations., • Receive, install, and calibrate small service equipment under the direction of the Senior NSO Associate., • Stage bar equipment and workflow layouts in alignment with Blank Street standards., • Conduct stress test days and full equipment test runs to confirm a new location is ready for bump-in., • Support store and equipment test days, flagging issues and coordinating resolutions in real time., • Liaise with external contractors for basic service and equipment coordination including internet, espresso machine installation, and miscellaneous construction needs., • Support build-out of store location wiki pages for incoming field teams., • Assist with DOH compliance walkthroughs and ops team check-ins ahead of opening., • Work closely with IT and Coffee Equipment teams to verify front and back end infrastructure is correctly set up and tested. Logistics & storage • Transport equipment and smallwares to and from our storage facility and between new location builds as needed — including loading, unloading, and organized staging., • Support the ongoing maintenance and inventory management of our equipment and smallware storage facility., • Track inventory levels and flag shortfalls or discrepancies to the Senior NSO Associate ahead of upcoming openings., • Help maintain a clean, organized, and safe storage facility environment at all times. Supporting operations beyond NSOs • Assist with seasonal smallware and equipment transitions, coordinating cross-functionally to ensure seamless rollouts., • Support store closure projects and equipment recovery as directed., • Pitch in on facilities needs when the NSO schedule allows., • Help review and organize vendor invoices and receipts for approval and submission to the finance team. Who You Are • 1–2 years of experience in hospitality, consumer brands, retail, or a new location opening environment., • Hands-on and action oriented — you'd rather be doing than delegating., • Excellent organizational skills with a proven ability to manage multiple tasks under pressure and tight timelines., • Highly effective written and verbal communicator — you keep people in the loop without being asked., • Adaptable and flexible — comfortable working both collaboratively and independently depending on what the project needs., • Comfortable learning on the job, including developing a working knowledge of permitting, basic construction, plumbing, electrical, and equipment calibration processes., • Tech-comfortable and quick to adopt new tools — experience with Google Suite, Asana, and Slack is a plus., • Passionate about creating safe, functional spaces for both customers and the team on the ground., • Must be comfortable working evenings and weekends where business dictates., • Comfort with travel across all markets., • A valid driver's license is preferable., • Abie to lift 50+ lbs. Benefits & Perks • $70,000 - $75,000 annual base salary, • Blank Street, in good faith, believes that the posted salary range is accurate for this role in New York City at the time of posting. Our salaries are rooted in the desire to pay competitively relative to our organization size and industry, reflecting just one part of the total compensation package. Additional components include equity, healthcare benefits, paid time off and various work perks (commuter benefits, free coffee). Details will be discussed during the interview process. Blank Street may pay more or less than the posted range based on factors such as relevant experience and skills, qualifications and location, among others. This range may be modified in the future., • Equity package, • 15 days of paid annual leave (on top of company-observed holidays and sick time), • Three health plan options, with full coverage available for two employee-only tiers, • Commuter benefits, • Parental leave, • Bereavement leave, • Exclusive access to our coveted Regulars program – yes, that means free coffee, matcha and more! ☕️, • Regular social outings with the team, • Free Blank Street swag

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  • Customer Service Assistant
    Customer Service Assistant
    6 days ago
    Full-time
    Union City

    As the Customer Service Specialist, you will take on a dual-position role that combines administrative support with customer service responsibilities. In this role, you will be responsible for delivering excellent customer service both over the phone and in person while maintaining a positive attitude and demonstrating a strong work ethic. This dual position requires a self-motivated individual who is eager to take on additional responsibilities, capable of managing multiple duties effectively, and able to support staff across various tasks with professionalism and efficiency. We are currently seeking qualified candidates for this position. Please note that, at this time, we are only considering applications from local candidates. Relocation assistance is not available for this role. Candidates must reside within a commutable distance to Union City New Jersey to be eligible for consideration. Thank you for your understanding, and we look forward to reviewing applications from talented individuals in our local area. I'm interested! What will I get to do in this position? Serve as the first point of contact for customers via phone, email, and in-person. Resolve customer inquiries and complaints promptly and professionally. Maintain customer accounts, update records, and process orders or returns. Collaborate with internal departments to address customer needs and ensure satisfaction. Prepare correspondence, reports, and other documents as needed. Maintain organized filing systems (physical and electronic). Support team members with ads administrative tasks Work week will be Monday - Friday and some weekends if asked Requirements Encore will only onboard those authorized to work in the United States, pass background check ,drug test Compensation will be discussed during interview

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  • Security Officer
    Security Officer
    24 days ago
    $29.12 hourly
    Full-time
    Manhattan, New York

    Security and Safety Supervisor - Night Shift New York Law School (NYLS), located in the heart of Tribeca, seeks a Security and Safety Supervisor for the night shift of 11:00 p.m. – 7:00 a.m. The Security Supervisor, under the supervision of the Manager of Security and Life Safety and the Vice President of Security and Community Affairs, will be responsible for training, supervising, and leading a security team of three to 10 security officers at our multi-building campus site during a tour of duty, along with a wide range of security and fire life safety tasks. Responsibilities: • Enforce security, safety, and fire prevention guidelines while preventing theft and damage to law school and community property throughout the campus., • Report any security, safety, or maintenance deficiencies to the appropriate personnel and/or department during each tour of duty., • Write detailed incident reports and/or other security-related reports., • Communicate with law school personnel using handheld radio, email, and mobile technologies such as a cellular phone and/or a tablet device. Serve as a liaison to faculty, staff, and students when performing duties., • Conduct daily, weekly, and monthly tests of security and life safety equipment and communications equipment., • Ensure staff always maintain cleanliness and orderliness at security posts and locker rooms., • Respond to and resolve security and life safety issues or problems as they occur., • Provide back-up relief and assist other security officers as needed., • Respond and serve as the incident command for all school emergencies according to security and safety guidelines while on duty, and provide standard first aid and/or CPR if needed., • Assist city, state, or federal law enforcement personnel to the extent possible within the limits of Security Officers' authority and the law., • When serving as the on-duty Fire Life Safety Director (FLSD), monitor all fire alarm systems, implement the evacuation plan following an alarm condition, conduct required tests, update records as required by law, coordinate with the fire safety team, and train Building Evacuation Supervisors., • Help to support the law school’s emergency preparedness activities and contribute suggestions and recommendations for resolving operational issues and/or problems., • Exercise first-level supervision of a security team consisting of law school and contract security personnel at multiple physical sites during each tour of duty, ensuring each officer is in proper uniform, and resolving work problems., • Conduct security briefings with security staff to highlight the day’s activities, security issues, etc., assigning breaks and mealtimes, and delegating tasks to security personnel for each tour of duty., • Ensure security staff adhere to all departmental policies, procedures, and guidelines. Ensure staff are providing excellent customer service to members of the law school community., • Monitor security staff conducting roving patrols by foot inside and outside of law school facilities., • Ensure security staff conduct thorough investigations of all complaints of disturbance, accidents, infractions, and criminal activity occurring on campus and undertake appropriate action or response., • Review, analyse, and evaluate reports and records, discuss reports with security staff to ensure accuracy and completeness, and assist security staff in writing reports., • Maintain the daily and weekly work schedule as changes occur and find replacement coverage when scheduling gaps occur., • Review and submit your NYLS timecards every week., • Conduct and aid in training programs, communicate job expectations, and coach staff in daily security operations campus-wide., • Enforce departmental policies and procedures, administer disciplinary actions to staff in collaboration with the Manager of Security and Life Safety when approved., • Advise security staff of new / revised security and safety policies and procedures to provide quality control., • Perform additional security and life safety-related duties as assigned by the Manager of Security and Life Safety and Vice President of Security and Community Affairs. Education and Experience Requirements • Associate’s degree from an accredited college or university, or one (1) year of relevant work experience in security, law enforcement, military, or emergency management, and 30 college credits., • 8-Hour pre-assignment certificate from an approved New York State Division of Licensing Services Security Guard School., • 16-Hour on-the-job (OTJ) certificate from an approved New York State Division of Licensing Services Security Guard School within 90 days of employment., • Ability to obtain and maintain a NYS Security Guard License and First Aid and CPR/AED Certification within six months of employment, and a New York City Fire Life Safety Director Certificate of Fitness within one year of employment. Ability to obtain and maintain a FDNY Fire Watch Certificate of Fitness within six months of employment., • Proficiency using handheld radio, cellular phone, and/or tablet devices, and standard desktop computer applications such as Microsoft Word, Excel, and Outlook., • Excellent interpersonal skills and experience communicating and working with others in a customer service and/or public safety environment., • Experience and/or ability to detect security and life safety problems and report information to the appropriate personnel., • Strong analytical and organizational skills with the ability to multitask and keep track of many different assignments at once., • Ability to write, speak, and understand English sufficiently to receive and understand detailed information and experience writing detailed reports and correspondence, provide instruction, and communicate information effectively., • Physically capable of responding quickly and appropriately to emergencies and of standing, sitting, and/or bending knees for extended periods of time to be extremely mobile., • Flexibility to work outside regularly scheduled work hours (including weekends and holidays) as required, and ability to adapt physically and psychologically to the changing needs and priorities of the Office of Security and Life Safety and the Law School. Preferred Qualifications: • Bachelor’s degree from an accredited college or university, or two (2) years of relevant work experience in security, law enforcement, military, or emergency management, and 60 college credits., • New York State Security Guard License and/or New York State Peace Officer License, New York City Fire Life Safety Director Certificate of Fitness, New York City Fire Watch Certificate of Fitness, and First Aid and CPR/AED certification., • Previous experience working in public safety at a school or college., • Previous experience training and/or leading/supervising security staff, and experience in taking initiative with little or no supervision., • Knowledge of emergency management and incident command principles., • FEMA professional development series (PDS) certificate, ICS-100-200. Compensation: This position offers an hourly rate of $29.12 and an annual salary of $56,784.00. Compensation includes a competitive benefits package.

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