Operations Manager - LPM
hace 2 días
New York
The Operations Manager - LPM at the Sheraton New York Times Square will report to Director of Loss Prevention and will be responsible for managing security/loss prevention on a daily basis. Areas of responsibilities include supporting the Director of Security in protection of property assets, team members guest and property, accident and fire prevention and response. Ensures that all areas of the property are safe and secure. Maintains logs, certifications and documents required by law and Standard Operating Procedures. And strives to continually improve guest and team members satisfaction while maximizing the financial performance of the department. The ideal candidate for this role would be highly detail oriented and meticulous with a strong ability to connect and engage with team members and guests alike. Primary Responsibilities: • Assists in the development and implementation of emergency procedures., • Conducts investigation of all losses of property assets and refers to proper management for disposition., • Deploys security staff to effectively monitor and protect property assets., • Comply with all Corporate Loss Prevention safety and security management guidelines and procedures., • Conduct periodic patrols of entire property., • Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others., • Implements action plans to monitor and control risk., • Maintains required reports and documentation regarding patrols of property and parking areas., • Provides means for obtaining necessary medical attention on a timely basis., • Communicates the importance of safety procedures, detailing procedure codes, ensuring team member understanding of safety codes, monitoring processes and procedures related to safety., • Encourages and builds mutual trust, respect, and cooperation among team members., • Serves as a role model to demonstrate appropriate behaviors., • Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example., • Displays leadership in guest hospitality, exemplifies excellent customer service and creates a positive atmosphere for guest relations., • Empowers team members to provide excellent customer service., • Meet quality standards and customer expectations on a daily basis., • Incorporates guest safety and satisfaction as a component of departmental meetings with a focus on continuous improvement., • Assists in minimizing cost of accident claims through aggressive claims management., • Completes proper documentation and reports all team member accident and general liability incidents to Human Resources/Claims Reporting Service., • Complete disciplinary procedures and documentation according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process., • Administer property policies fairly and consistently., • Maintain first aid and CPR certifications required for Loss Prevention officers., • Handles guest problems and complaints., • Develops and maintains a working relationship with local law enforcement authorities., • A minimum of 4 years' experience in the security/loss prevention or related professional area., • Hold applicable certificates (Security License, FSD, CPR, etc.), • Knowledge and ability to read P&L, budget, financial statements, • Strong oral and written communication skills, • Ability to train and develop team members., • Experience working in a labor organized environment preferred, • Must be effective at listening to, understanding, and clarifying concerns raised by team members (team members) and guests., • Must be effective in handling problems, including anticipating, preventing, identifying, and solving problems as necessary. Must be able to understand and evaluate complex information from various sources to meet appropriate objectives., • Must have solid background in OSHA regulations, emergency planning and response efforts and be in compliance with all legal, state and federal safety requirements, • Ability to focus attention to performance of tasks despite frequent, stressful or unusual interruptions., • Ability to converse calmly with irate Guests’, team members, or managers in sometimes tense situations. Also have the ability to de-escalate situations., • Ability to conduct fire drills and evacuations on a quarterly basis for compliance, • Organizational skills and attention to detail, • Proficient in the use of Microsoft Office, • Excellent time management, • Ability to multi-task and work in a fast-paced environment, • Strong leadership and communication skills, • An aptitude for self-motivation, • A can-do attitude and a hands-on approach, • We offer medical, dental, and vision insurance to our team members, • 401(k) Retirement plan, • Paid vacation and sick time, • Incentive-based bonuses, • MCR is the 3rd-largest hotel owner-operator in the United States., • Founded in 2006, our company has offices in New York City, Dallas, Chicago, and Richmond, Virginia., • MCR has a $5.0 billion portfolio of 148 premium-branded hotels containing more than 22,000 guestrooms across 37 states and 106 cities., • MCR has more than 7,000 team members across the country and operates hotels under 9 Marriott brands, 8 Hilton brands and a number of unflagged independent hotels., • MCR was named one of Fast Company’s 10 Most Innovative Travel Companies of 2020., • MCR is a three-time recipient of the Marriott Partnership Circle Award, the highest honor Marriott presents to its owner and franchise partners, and a recipient of the Hilton Legacy Award for Top Performer., • Hotel Discounts, • Weekly Pay, • Paid Time Off, • Retirement Options, • Referral bonuses, • Career advancement & upward mobility, • Health, Dental, Vision Insurance- available after 30 days of employment for full-time team members
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