Service Manager - Monmouth/Ocean/Mercer, NJ
4 days ago
Howell Township
Job Description At Viking Pest Control, we do more than eliminate pests - we protect homes, businesses, and the people inside them. As one of the leading pest management companies on the East Coast, Viking is built on innovation, service excellence, and a commitment to developing great people. We are currently seeking a driven, hands-on Service Manager to lead and support our team of Pest Control Technicians in the field. This is a key leadership role responsible for technician development, route performance, customer satisfaction, branch compliance, and overall service quality. If you are a strong coach, a natural problem solver, and a pest management professional who thrives in a fast-paced environment, we want to hear from you. If You Are... • A motivated leader who enjoys developing and mentoring field employees, • Passionate about delivering exceptional customer service and operational excellence, • Skilled at troubleshooting pest issues, technician challenges, and customer concerns, • Organized, proactive, and able to balance multiple priorities throughout the day, • Comfortable holding employees accountable while also providing guidance and support, • Looking for an opportunity to grow your leadership career with a stable and growing organization What You'll Do... • Lead, coach, and support a team of Pest Control Technicians in both residential and commercial service, • Provide daily field support, including troubleshooting pest issues, product usage questions, route concerns, and problem accounts, • Conduct regular one-on-one check-ins with technicians to review performance, productivity, and customer service, • Perform monthly ride-a-longs with each technician to provide coaching, quality control, and hands-on development, • Review and adjust technician routes to improve efficiency, productivity, and customer satisfaction, • Identify training opportunities and deliver ad hoc field training on pest identification, treatment methods, and service best practices, • Teach technicians how to identify and capture sales opportunities, including recurring service plans and add-on services, • Lead branch huddle meetings to communicate updates, expectations, and branch initiatives, • Perform quality assurance checks and review technician log reports for accuracy and compliance, • Troubleshoot difficult customer situations and complex pest management concerns, • Oversee large commercial set-up and intensive service work as needed, • Review technician activity, routing efficiency, time-off requests, and weekly timesheets, • Inspect vehicles, equipment, and service tools to ensure proper maintenance and safety compliance, • Interview and evaluate applicants for Pest Control Technician openings, • Recommend top performers for licensing advancement, promotions, and stretch assignments, • Ensure branch adherence to company policies, state regulations, and pest control safety standards What We Need From You... • Pest control licenses 7A, 7B & 13, • 2+ years of pest control experience required OR, • 4-year degree with 3+ years of management experience and at least 1 year of pest control experience, • Strong working knowledge of pest control treatments, services, regulations, and safety procedures, • Knowledge of common household and commercial pests, including insects and rodents, • Experience coaching, developing, and managing field employees, • Proficiency with PestPac, handheld devices, and Microsoft Office Suite, • Excellent verbal and written communication skills, • Strong organizational, problem-solving, and decision-making abilities, • Ability to work outdoors in a variety of environmental and seasonal conditions, • Flexibility to work between 7:30 AM and 6:00 PM, with extended hours during peak season (April-September), • Appropriate state licensing for all branch-based services What We Offer... • Competitive compensation, • Comprehensive medical, dental, and vision benefits, • 401(k) with company match, • Paid time off and paid holidays, • Company vehicle and tools provided, • Ongoing leadership development and professional growth opportunities, • Career advancement within a growing organization, • Supportive team environment with a people-first culture, • The opportunity to make a direct impact on branch performance and technician success Why Viking Pest Control? At Viking, our leaders are not just managers - they are mentors, coaches, and problem-solvers who help our teams succeed every day. We invest in our employees, provide room for advancement, and empower our leaders to make meaningful operational impact. Join a company where your knowledge, leadership, and commitment to excellence will be valued. Job Posted by ApplicantPro