Hospice Call Center Representative
29 days ago
Lakewood
Job Description Job description • Answers phones and handles calls in an efficient and friendly manner, • Fields calls appropriately for staff, • Receive, sort and distribute daily mail/deliveries, • Order front office supplies and keep inventory of stock, • Perform other clerical receptionist duties such as filing, photocopying, transcribing, • Communicates to the appropriate parties, promptly and clearly, all messages and material directed to them through health center associates, • Uploading documents in our EMR system, • Help coordinate schedules, • Perform other duties as assigned, • Receive and enter data for new and current patients, • Serve as the point of contact for all interactions with clinical team members, administrative associates, referral sources and patients., • Ensure adherence to company policies associated with record establishment, retention, maintenance and confidentiality., • Complete quantitative administrative review of clinical records at start of care and upon patient discharge., • File incoming documents daily. Maintain a control procedure for active patient files. Maintain a tracking system to ensure clinical records are current according to company policy and regulatory requirements., • Partner with clinical resources to oversee patient and inquiries and assess patient needs., • Function in partnership with Intake Coordinator, understanding the role and maintaining ability to step into role as needed., • Minimum Experience and Education:, • Minimum of one year data entry, word processing and/or medical records maintenance experience in a medical or healthcare customer service environment., • Required Certification/Licensure:, • Preferred graduate of an accredited Licensed Practical Nursing Program or accredited School of Vocational Nursing, • Preferred Experience and Education:, • Knowledge of Home Care Home Base EMR system, • Skills:, • Attention to detail, along with excellent organizational, verbal and written communication skills., • Exceptional customer service and problem-solving skills with both internal and external customers., • Ability to multi-task, worker under pressure with changing priorities and short deadlines., • Excellent computer skills., • Physical Requirements:, • Sit, stand, move about office,, • Continuing Education Requirements:, • Organization personnel are expected to participate in appropriate continuing education as may be requested and/or required by their immediate supervisor. In addition, organization personnel are expected to accept personal responsibility for other educational activities to enhance job-related skills and abilities. All personnel must attend mandatory educational programs.