Residential HVAC Diagnostics Specialist
3 days ago
Union
Job DescriptionResidential HVAC Diagnostics Specialist Picture this: It’s 7:30 AM in Union, NJ. You step into your take-home, company-provided truck, open ServiceTitan on your iPad, and your first residential service call pings. A no-cool alert. By 8:15, you’ve assessed the system, explained options at the kitchen table, and earned another homeowner’s trust. That’s a day in the life here at Service Professionals. New to HVAC? Don’t apply to this role just yet — instead, sign up on our careers page to receive updates about Apprenticeships & Helper positions. Who We Are We’re Service Professionals — a family-owned, non-franchise home services company serving most of New Jersey. We handle plumbing, heating, cooling, and electrical, and we treat customers like neighbors because they are. We’re building a company we’re proud of, one five-star visit at a time. Your Impact • Lead residential HVAC service and repair calls, from straightforward fixes to complex, no-heat/no-cool challenges., • Diagnose issues across furnaces, heat pumps, mini-splits, central A/C, and boilers — then present honest, clear options: repair vs. replace, financing, and service agreements., • Prevent callbacks by spotting early warning signs and addressing root causes., • Communicate like a pro at the kitchen table — educate, don’t pressure — and create customers who ask for you by name., • Own your performance metrics and hit revenue and service goals with pride. What You’ll Bring, • Proven residential HVAC troubleshooting skills — you’ve run real calls in real homes., • Comfort with technology: ServiceTitan, iPads, and digital invoicing., • Knowledge of safety protocols and local codes., • Valid driver’s license with a clean driving record., • Fluency in English and a customer-first mindset. Compensation & Benefits, • Base pay: $25–$50/hr depending on experience., • Upside: Uncapped performance bonuses — top performers earn $100,000–$200,000+ total compensation., • Health & Dental: Company-paid with deductibles covered., • 401(k): Available for full-time team members., • Take-home truck: Gas card included; dispatch from home to skip the commute., • On-call rotation you can live with: About once every 12–14 weeks., • Consistent workflow: While hours can’t be guaranteed, our aggressive local marketing keeps calendars full., • Regularly sit, stand, walk, kneel, squat, and stoop; use hands/fingers to operate controls; hear and speak with customers and teammates., • Reach with hands and arms; climb ladders; work in hot/cold settings including attics and crawl spaces., • Lift 50+ pounds on a regular basis., • Visual needs include close vision and the ability to adjust focus., • HVAC Service & Installation, • HVAC Maintenance