Client Development Manager – US
16 hours ago
New York
About Us This iconic Australian brand has stayed true to its original vision: sophisticated femininity, a passion for detail and a love of colour and print. Sisters Nicky and Simone ZIMMERMANN founded their namesake brand in Sydney in 1991. Early in its evolution, ZIMMERMANN took the bold step of fusing fashion with swimwear and presented it to the world. It immediately found its following with the fashion elite, creating a new point of reference in flattering, feminine and stylish swimwear. While the swimsuit thrust ZIMMERMANN on to the international stage, it has been its optimistic, feminine and consistently desirable collections across its ready-to-wear and resort that have propelled it to greater global appeal. While based at home in Sydney, ZIMMERMANN present their ready-to-wear collections each season at Paris Fashion Week. Working with the highly acclaimed designer and long-time collaborator, Don McQualter, ZIMMERMANN maintains a number of stand-alone stores across Australia, UK & Europe, China, The US, and the Middle East. Position Purpose An exciting opportunity exists for a Client Development Manager to join our Marketing team in our New York Head Office. The Client Development Manager will work on our Marketing team to execute and oversee the client development strategy within the Americas, ensuring the delivery of an exceptional client experience and deepening engagement with high-value customers. They will work to adapt global client development initiatives to regional needs, fostering strong personal connections with clients to build lasting relationships that drive loyalty and long-term brand affinity. They will manage and implement client development initiatives in the region by leveraging data insights, executing targeted engagement strategies, and championing a relationship-driven approach to client interactions. And act as a key advocate for personalized client experiences, ensuring the successful execution of VIP engagement programs, loyalty initiatives, and exclusive client experiences that align with global objectives while reflecting local market dynamics. KEY RESPONSIBILITIES Client Engagement & Development Execution • Execute and oversee regional and in-store client events, ensuring each activation aligns with brand values and creates meaningful moments that strengthen client relationships., • Manage VIP and loyalty programs to enhance engagement, drive repeat purchases, and elevate the client experience., • Oversee the implementation of clienteling best practices, ensuring retail teams actively engage with high-value customers and nurture long-term relationships., • Curate and oversee the regional gifting strategy for VICs, ensuring the selection and distribution of exclusive, money-can’t-buy products that reinforce brand desirability., • Leverage CRM insights to identify and segment key client groups, tailoring engagement strategies accordingly., • Cultivate a strong network of clients, ensuring meaningful interactions that extend beyond transactions to create emotional connections with the brand., • Identify and nurture promising customers, proactively building relationships with potential VICs to expand the top-tier client base., • Support new customer acquisition by driving seasonal store activations, ensuring these initiatives attract, engage, and convert high-value prospects into long-term clients. Collaboration & Cross-Functional Coordination • Partner with Retail Teams to implement in-store client development strategies and ensure a seamless luxury experience., • Work closely with the CRM and Business Intelligence teams to monitor client behavior, analyze trends, and refine engagement initiatives., • Collaborate with the Marketing Team to align client development efforts with brand storytelling, digital campaigns, and content strategies., • Coordinate with the Commercial Team to integrate client engagement initiatives with broader business growth objectives. Performance Monitoring & Optimization • Track and analyze key client development KPIs, including retention rates, purchase frequency, and client lifetime value., • Provide regular reports and insights on client engagement trends, identifying opportunities for growth and refinement., • Optimize clienteling programs and loyalty initiatives by testing and learning from engagement tactics., • Ensure regional compliance with brand standards, maintaining a premium and consistent client experience across all touchpoints. Training & Team Enablement • Support and train retail teams in best-in-class clienteling techniques, ensuring they are equipped to build meaningful client relationships., • Develop client development toolkits that provide clear guidelines on client engagement, VIP services, and loyalty program execution., • Foster a client-first mindset within the regional teams, ensuring client development is embedded into daily operations. Budget & Investment Management • Manage the regional budget for client development initiatives, ensuring effective allocation of resources and strong ROI., • Optimize spend on client engagement programs, ensuring investments drive measurable impact on client loyalty and revenue. Stakeholder Management & Leadership • Build strong, collaborative relationships with key cross‑functional partners, • Act as the regional liaison for global client development teams, • Influence and engage internal stakeholders to prioritize client-centric initiatives, ensuring consistent buy‑in and support for programs that elevate the client experience., • Facilitate clear, regular communication with cross‑functional partners,, • Champion a client-first culture across the region, Provide leadership and guidance to retail teams,, • Lead by example as a visible ambassador of relationship-driven client development, demonstrating best-in-class client engagement behaviors in-store and at events., • Coach teams through change, ensuring smooth adoption of new tools, data insights, and engagement programs that elevate client loyalty and business outcomes. WHS • Participating in the development of a safe and healthy workplace, • Cooperating with management in its fulfilment of its legislative obligations, • Reporting any injury, hazard or illness immediately, where practical to Human Resources or a supervisor, • Not placing others at risk by any act or omission, • Not willfully or recklessly interfering with safety equipment About you: • Bachelor’s degree in Business, Marketing, Communications, Retail Management, or a related field; advanced degree preferred., • 5–7+ years’ experience in client development, CRM, luxury retail, clienteling, or customer experience within premium or luxury environments., • Proven track record of driving client loyalty, increasing customer lifetime value, and managing high-value client portfolios., • Experience planning and executing VIP events, exclusive client activations, or personalized engagement programs., • Strong proficiency in CRM platforms (e.g., Salesforce, Dynamics, or equivalent), with experience interpreting customer data to inform strategy., • Demonstrated ability to leverage analytics, segmentation insights, and behavioral trends to optimize client development initiatives., • Comfortable working with reporting dashboards and KPIs to track performance and identify opportunities for growth. Why join our team? • Bespoke career development plans and access to strong mentors and industry leaders., • Opportunity to grow within an Australian luxury fashion brand with opportunities to work globally., • Competitive package, Employee Perks and Employee Discount., • Be part of a responsible fashion house with a focus in leading in sustainability Compensation Zimmermann utilizes the advertised salary range as a benchmark to offer candidates competitive compensation in the market. This approach also allows for flexibility to account for differing levels of experience and to reward both performance and tenure. Although the published salary range is a genuine estimate of the intended pay for the role, Zimmermann maintains the discretion to offer compensation outside the range provided. Diversity Statement Zimmermann is an equal opportunity employer and considers all applicants for employment on the basis of their individual capabilities and qualifications ensuring a strong corporate commitment to diversity and inclusion. If you have any support or access requirements, we encourage you to advise us at time of application to assist you through the recruitment process. Only Shortlisted applicants will be contacted