Rockville Centre
Job Title: PSC Greeter Location: 165 North Village Ave, Rockville Centre NY 11570 Duration: 3 MonthS Shift Timings:M-F 6:30-1:30pm Sat 7-11:30am Summary Responsible for all PSC (Patient Service Center) front office duties. This function includes and is not limited to: Customer service, data entry, insurance billing and payments, problem resolution, following HIPPA regulations, and ordering office supplies. May provide support at several locations. Could also be cross trained as PSR I to help with some overflow in high volume times Duties and Responsibilities • Greet customers appropriately. Treat all customers in a courteous manner., • Assists patients with kiosk sign-in, and ensures accuracy of same., • Contacts clients to obtain patient orders., • Handles customer inquiries., • Reads, understands, and complies with departmental policies, protocols and procedures: (i.e. Procedure Manuals, Safety Manual, Compliance Manual, Employee Handbook, Quality Assurance Manual)., • Performs basic clerical duties, i.e. filing, faxing, preparing mail, some data entry., • Demonstrates organizational commitment and values of the client., • Adheres to departmental and company policies., • Reports on time to work, following attendance guidelines., • Answers the telephone in a friendly and helpful manner, by incorporating the company name, self-identification and a helpful statement., • Use established protocols for reporting customer complaints., • Ensures that HIPPA Compliance regulations are followed; uses test translation tables., • Completes all required training., • Assists with stocking of supplies., • Other duties as required to meet the customer requirements., • Completes special projects as requested by supervisor or manager. Job Qualifications: Required Work Experience: • One year customer service experience Preferred Work Experience: • Keyboard/data entry and PC experience Physical and Mental Requirements: • Prolonged standing/sitting, • Able to lift up to 25 pounds; carrying up to 15 pounds for several minutes at a time., • Talking, • Vision - requires constant mental visual attention to details., • Walking, • Balancing Bending/Kneeling, • Pushing/Pulling, • Reaching/Twisting Key word search: data entry operator clerk typist keyboarding front office receptionist clerical receptionist medical customer service representative Knowledge: • Medical Terminology helpful, not required Skills: • Must be flexible and available based on staffing requirements; weekends, holidays, and overtime., • Must have strong communication skills. Able to speak clearly and effectively communicate to customers and peer groups., • Demonstrates good organization, communication, and interpersonal skills., • Capable of handling multiple priorities in a high-volume setting., • Able to make decisions based on established procedures and exercise consistent, independent, sound judgment. Education: High School Diploma or Equivalent Required