Commercial HVAC Dispatcher
hace 3 días
Dallas
Job Description Commercial HVAC Dispatcher Job Summary Details: The Commercial Dispatcher receives assistance requests from clients and customers and assigns individuals and teams to respond to those requests. Basic Qualifications: • Must be 18 years of age or older, • Preferred High School Diploma or GED, • Must have at least 1-3 years of experience working in Service Titan and HVAC Customer Service.Responsibilities:, • Establish and maintain effective communication and working relationships with clients, co-workers, shift coordinators, supervisors, managers, etc., • Schedule and dispatch resources, which may be team members, crews/teams, equipment, or service vehicles, to appropriate locations according to customer requests, specifications, or needs, using radios, telephones, and/or computers; determines types or amounts of equipment, vehicles, materials, or personnel required according to work orders or client requirements, • Ensure timely and efficient movement of resources according to work orders and/or resource schedules, • Oversee all communications within specifically assigned area(s), • Receive or prepare work orders and work schedules, • Record and maintain files and records of customer requests, work, or services performed, inventory, and other dispatch information, • Recognize and mitigate a variety of issues encountered within the department and other work environments, • Confer with clients and/or supervising personnel to address questions, problems, and requests for resources, • Monitor resources and utilization to coordinate services and schedules to achieve optimal efficiency., • Compile statistics and reports on work progress., • Monitor daily services and provide updates and reports, • Develop a proven track record in customer service., • IT competent; good typist and proficient with phone systems., • Highly organized with exceptional follow-through abilities., • Strong verbal and written communications., • Ability to build trust, diffuse conflict and hold others accountable., • Personality that blends well with a fast-paced, goal-driven environment., • Competitive individual contributor who also loves to win as a team.What you get from working at Moss:, • An incredible culture built on our core values, • Competitive pay and solid benefits, • On-site fitness center, basketball and pickleball courts and personal training, • Awesome clients and great projects Benefits offered, • Medical, dental and vision coverage, • Multiple health plan options, • 401(k) with a company match pRLdJqByPf