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  • Host / Hostess
    Host / Hostess
    hace 9 días
    Jornada completa
    Manhattan, New York

    Position Summary As a Host at NORTE, you are the first and final point of contact for our guests and play an essential role in creating the energy, hospitality, and professionalism of the restaurant. Hosts are expected to provide warm, confident, polished, and engaging hospitality to every guest entering and leaving the venue. You are responsible for managing the arrival and departure experience, reservations, guest profiles, coat check, telephone communications, and other guest-facing areas while maintaining the standards expected of an upscale dining and nightlife environment. This position requires exceptional communication skills, strong attention to detail, professional presentation, discretion, organization, and the ability to remain composed and hospitable in a fast-paced, high-volume environment. Essential Responsibilities You are responsible for the following duties, including but not limited to: Guest Reception & Hospitality • Warmly acknowledge, welcome, and engage every guest entering the restaurant., • Provide a gracious and professional farewell to guests departing the venue., • Maintain awareness of the entrance, lobby, waiting areas, and overall guest flow at all times., • Follow the 15-10-5 hospitality rule consistently:, • At approximately 15 feet, acknowledge the guest and establish awareness., • At approximately 10 feet, make eye contact, smile, and prepare to engage., • At approximately 5 feet, provide a verbal greeting, welcome, or appropriate hospitality interaction., • Anticipate guest needs and proactively offer assistance rather than waiting to be approached., • Maintain a calm, confident, and welcoming demeanor during high-volume periods, delays, special events, and challenging guest interactions., • Develop familiarity with regular guests, VIPs, special occasions, and returning clientele while maintaining appropriate discretion and confidentiality. Reservations & Guest Profiles • Accurately manage reservations, waitlists, seating information, and guest notes through the restaurant's reservation platform., • Create and maintain detailed guest profiles to support personalized service and future visits., • Record relevant guest preferences, seating requests, allergies, special occasions, VIP information, and service notes accurately and professionally., • Ensure guest information is kept current and useful for management and service teams., • Review upcoming reservations and guest notes before service to identify VIPs, special occasions, large parties, and other service considerations., • Communicate reservation changes, cancellations, late arrivals, special requests, and other important information to management., • Previous Resy experience is strongly preferred. Telephone & Guest Communications • Answer restaurant telephone calls promptly, professionally, and with appropriate hospitality., • Assist guests with reservations, directions, hours of operation, general restaurant information, and other appropriate inquiries., • Accurately document messages and ensure important communications are delivered promptly to the appropriate manager or department., • Maintain professional tone, language, and etiquette during all telephone and guest communications. Coat Check & Guest Areas • Operate and maintain the restaurant's coat check with accuracy, organization, security, and professionalism., • Properly tag, store, retrieve, and return guest belongings., • Maintain organization and cleanliness of the coat check area throughout service., • Monitor guest-facing restroom areas and communicate cleanliness, maintenance, supply, or service issues immediately to the appropriate team member or manager., • Maintain awareness of entrance and guest waiting areas and ensure they remain clean, organized, and presentation-ready. Delivery & Third-Party Order Support • Assist with restaurant delivery and third-party delivery systems as assigned., • Professionally greet and communicate with delivery drivers and couriers., • Confirm orders and deliveries with drivers before items leave the restaurant when required., • Help ensure orders are released to the correct driver and that appropriate confirmation procedures are followed., • Communicate delays, missing orders, incorrect pickups, or other delivery issues promptly to management or the appropriate team. Professional Presentation & Venue Standards • Maintain a polished, sophisticated, and fashion-forward professional appearance appropriate for an upscale restaurant and nightlife environment., • Adhere to all established uniform, grooming, hygiene, and presentation standards., • Maintain professional body language and posture while stationed at the entrance, host desk, coat check, or throughout guest-facing areas., • Avoid personal phone use, eating, leaning, congregating, or other behavior inconsistent with the professional presentation of the venue while in guest view., • Understand that the Host team contributes directly to the atmosphere and visual presentation of the restaurant while maintaining professionalism at all times. Communication & Teamwork • Maintain constant communication with management, servers, bussers, runners, bartenders, security, and other members of the service team regarding guest flow and reservations., • Communicate guest arrivals, VIPs, special occasions, seating requests, and service concerns promptly., • Assist management with controlling guest flow during peak arrival and departure periods., • Support fellow Hosts and other Front of House team members whenever necessary., • Remain flexible and assist with additional guest-service responsibilities as directed by management. Qualifications • Previous Host, Guest Relations, Reservations, or upscale hospitality experience preferred., • Experience in a high-volume, fine-dining, luxury hospitality, or nightlife environment is strongly preferred., • Resy experience is a plus., • Excellent verbal communication and interpersonal skills., • Strong organizational skills and attention to detail., • Comfortable working with reservation software, tablets, phones, and restaurant technology., • Ability to recognize guests and retain information regarding preferences and previous visits., • Ability to remain professional and composed while managing multiple priorities simultaneously., • Strong sense of hospitality, urgency, discretion, and situational awareness., • Must be comfortable interacting professionally with VIPs, regular clientele, and guests from diverse backgrounds., • Ability to work nights, weekends, holidays, and late-night service periods as required by the business. Physical & Professional Requirements • Ability to stand and remain active for extended periods during service., • Ability to move throughout the restaurant and guest areas as required., • Ability to safely handle guest coats and personal belongings., • Ability to communicate clearly in a busy restaurant and nightlife environment., • Maintain consistent professional grooming, hygiene, uniform, and presentation standards throughout the shift. Service Expectations A NORTE Host is expected to understand that hospitality begins before the guest reaches the door and continues until the guest has left the property. Every arrival should feel acknowledged. Every interaction should feel intentional. Every departure should leave the guest with a positive final impression. Hosts are expected to know who is coming, recognize who has arrived, understand relevant guest preferences, communicate that information to the team, and help create a personalized experience that encourages guests to return. The Host is not simply responsible for seating guests—the Host is responsible for managing the guest's first impression, supporting their experience throughout the visit, and delivering their final impression of NORTE.

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  • Customer Service Representative (CSR)
    Customer Service Representative (CSR)
    hace 10 días
    $17–$25 por hora
    Jornada completa
    Manhattan, New York

    We are seeking a friendly, reliable, and customer-focused individual to join our vibrant team. If you enjoy helping people and thrive in a fast-paced retail environment, we’d love to hear from you! The associate ensures accurate, compliant billing and record-keeping while supporting the organization's operational workflow. Responsibilities and Duties: • Verify private insurance, Medicare, and Medicaid coverage, ensuring compliance with billing requirements., • Process patient intake forms and required documentation for product or service delivery., • Maintain complete and accurate patient records for billing and reimbursement purposes., • Prepare invoices, route delivery documentation, and monthly financial/operationalreports., • Process and track reimbursement claims (manual or electronic) in accordance with company policy., • Maintain rental files, including Medicaid coverage verification and monthly follow-up on pending patients., • Input and manage data across multiple systems; generate orders, invoices, statements, and reports., • Communicate with physicians’ offices and referral sources to obtain authorizations, prescriptions, and supporting documentation., • Identify and escalate issues that could affect timely or accurate reimbursement to the Operations Director., • Assist with driver route planning and back-office support for daily deliveries., • Participate in in-service trainings and compliance meetings to remain current on regulations.• Perform additional administrative duties as assigned. Qualifications: • Education: High school diploma or equivalent., • Prior experience in medical billing, insurance processing, or healthcare administration preferred., • Proficient in data entry and computer systems; detail-oriented with strong organizational skills., • Strong written and verbal communication skills for coordination with internal teams and referral sources., • Ability to remain seated and perform computer-based tasks for extended periods., • Ability to lift up to 15 lbs. occasionally for filing or record management., • Ongoing training in HIPAA, infection control, Medicare billing compliance, fraud prevention, and documentation standards., • Satisfactory completion of annual performance evaluations and compliance updates.

    Sin experiencia
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  • Event Setup & Delivery Assistant (on-call)
    Event Setup & Delivery Assistant (on-call)
    hace 22 días
    $20 por hora
    Jornada parcial
    Astoria, Queens

    Location: Based in Queens, NY (Events throughout NYC, Long Island, New Jersey, CT, & surrounding areas) Pay: $20/hour Schedule: Flexible, occasional / event-based -- Car Required About the Position Saltee NYC is looking for reliable, responsible individuals to join our team on an as-needed basis to help deliver, set up, and pick up our vintage sticker vending machines at events. This is a great opportunity for someone looking for flexible, occasional work with advance notice of upcoming events. Perfect for earning extra income without committing to a regular weekly schedule! Responsibilities • Pick up and transport our sticker vending machine and equipment to event venues using your vehicle and our collapsible wagon., • Set up the machine, load stickers, and ensure everything is ready before the event begins., • Briefly explain how to operate the machine to the client or event coordinator, if needed., • Return approximately 4 hours later (or at the scheduled event end time) to disassemble and pack up the machine., • Safely transport the machine and equipment back to the designated pickup location. Schedule & Compensation • Pay: $20/hour., • Schedule: Flexible, on-call / event-based. This is not a regular weekly position., • Advance Notice: Once an event’s date and time are confirmed, we’ll reach out to check your availability. You can accept assignments based on your schedule., • Event Duration: You’ll only need to be present for setup and breakdown, not throughout the event., • On-Site Staffing: Occasionally, clients may request staff to remain on-site during an event. These hours will be paid for., • Expenses: Event-related tolls will be reimbursed. Additional Perks • Complimentary Food & Drinks: You can stay if you want for the food and drinks at the events!, • Flexible Scheduling: Choose assignments that work with your availability., • Fun Event Environments: Visit different venues and experience weddings, private parties, corporate events, and special celebrations., • Free Time Between Setup & Breakdown: For most events, you won’t need to stay on-site during the event itself. Requirements • Valid driver’s license and access to a reliable vehicle., • Comfortable transporting equipment using a wagon, lifting and assembling machine components (approximately 25 lbs)., • Punctual, dependable, responsible, and detail-oriented., • Friendly and professional when interacting with clients and venue staff., • Comfortable following straightforward setup and breakdown instructions., • Availability for occasional evenings and weekends, when most events take place., • Ability to travel to events throughout NYC, Long Island, New Jersey, and surrounding areas Training and step-by-step setup instructions will be provided. We’d love to hear from you! Please reach out with a brief introduction, your general availability, and confirmation that you have access to a reliable vehicle.

    Sin experiencia
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  • Food Truck Driver & Wafel Specialist
    Food Truck Driver & Wafel Specialist
    hace 2 meses
    $21–$26 por hora
    Jornada completa
    Greenpoint, Brooklyn

    Food Truck Driver & Wafel Specialist About the Role We are looking for energetic, reliable, and hard-working team members to join our iconic NYC waffle trucks. This is NOT just a driving job — this is a full food truck operations position. You’ll be responsible for driving the truck, preparing and serving food, interacting with customers, and helping create the fun, high-energy experience that makes Wafels & Dinges a New York Institution. If you like fast-paced environments, working with people, and being part of a team, this is a great opportunity. What you will do Drive and operate a Wafels & Dinges food truck safely throughout NYC Set up and break down daily operations Prepare Belgian wafels and toppings according to company standards Serve customers quickly and professionally Handle POS/cash transactions Maintain cleanliness and food safety standards Represent the company with positive energy and professionalism Help create a fun customer experience and drive sales Requirements Valid driver’s license required Comfortable driving larger vehicles OR willing to learn NY Food Vendor License preferred OR willing to obtain one (company will pay for it) Strong work ethic and reliability High energy and positive attitude Team player with integrity and professionalism Comfortable working outdoors and on your feet for long shifts Customer service or food service experience is a plus Must understand this role includes BOTH driving and food preparation/service. What we are looking for We are not just hiring drivers — we are hiring personalities. The ideal candidate is: Friendly and outgoing Responsible and punctual Fast learner Sales-oriented and customer-focused Able to stay calm in busy environments Excited to be part of the team Has a Mobile Vendors License or Food Protection Certificate

    Sin experiencia
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