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Job Description SOUS CHEF! Be part of our family owned restaurant! Compensation: $60k - $65k Great atmosphere Full-time Our family-owned, Italian-American dining institution has been a beloved staple for over 80 years. It began with authentic recipes from Napoli, which have been lovingly carried on through four to five generations. Cuisine & Dining Experience • Menu: Offers upscale, authentic Italian-American fare that combines classic recipes with modern refinements. Signature dishes include chicken piccata, veal marsala, crispy Long Island duckling, jumbo diver scallops, shrimp sorrentino, veal/eggplant parmigiana, and more., • Ambiance: The setting features wood-beamed ceilings, stone décor, and a cozy, romantic vibe—perfect for both celebratory dinners and relaxed evenings., • Entertainment: They host live weekend music and performances in the Starlight Lounge and piano bar—occasional themed dinner shows like "Sinatra & Friends" add extra flair., • Service & Atmosphere: Reviews frequently highlight the attentive and friendly service, with staff going the extra mile for special occasions., • Dress & Dining Style: Leaning casual to business-casual, offers a comfortable yet refined experience. Sous Chef • Seasoned line cook + Sous Chef experience of 2+ years in full-service upscale casual – finer dining restaurant concepts, • This Sous Chef will be the #2 in command in the kitchen, supporting the Head Chef, • Comfortable in their skills with being able to sautee, broil and make pasta, • Experience with cooking for banquets & private events is preferred, • Strong work ethic with the desire to always strive to learn & grow as a culinary professional, • Great communication skills, • Team player willing to step in wherever needed, • Ability to step in and not miss a beat if the Head Chef is not present in the kitchen, • Formally trained in culinary, Educated at a culinary institution

Job Description Join Our Team at The Brookmere Hotel & Regent Restaurant & Bar - Maintenance Technician Needed! Location: Saratoga Springs, NY Pay Range: $18-$20 per hour, based on experience We are excited to announce the upcoming opening of The Brookmere Hotel and Regent Restaurant & Bar in December 2024. Nestled on a 10-acre site formerly known as Longfellows Hotel, Restaurant, and Conference Center, our new 88-room upper-upscale hotel is just a mile from the Saratoga Racetrack and adjacent to the Saratoga National Golf Course. This development includes a full-service restaurant and bar with a seasonal outdoor porch, a luxurious spa, a banquet facility with 6,000 sq.ft. of meeting and event space, and private access to Lake Lonely. We Need: An organized, self-motivated Maintenance Technician to ensure our beautiful new property remains operational and inviting. Your role will be crucial in managing and maintaining the flawless condition of our hotel and its facilities. Your Responsibilities Will Include: • Promptly addressing guest issues and managing a responsive complaint program., • Maintaining all electrical, mechanical, plumbing, HVAC systems, and more., • Ensuring compliance with all regulatory requirements and maintaining necessary permits and licenses., • Managing budgets, equipment purchases, service contracts, and third-party tradesmen efficiently., • Leading and developing our maintenance team to achieve top performance and department goals., • Developing and maintaining preventive maintenance programs for all hotel facilities. Experience and Skills: • 3+ Years Engineering/Maintenance experience, hotel environment highly preferred, • Previous professional HVAC, Electrical, Plumbing, or Construction experience a plus, • Familiar with web-based maintenance work order programs a plus, • Some Microsoft Office skills required, including experience with Outlook (email), Word, and Excel, • Proven communication, leadership and management skills, • Ability and willingness to be on-call 24/7 for hotel emergencies, • Clean work habits with great attention to detail, • Able to furnish a valid driver's license, • Ability to multitask and prioritize effectively while maintaining calmness, composure, and hospitality, • May be subject to successful completion of background check and/or DMV check. Benefits: Hay Creek offers an extensive benefit and incentive package, including; • Insurance Benefit package, to include Company-funded Medical, Dental, Vision, Life, Disability, Accident, and Critical Illness, • Competitive Salary/Wages, • Competitive Paid Time Off Structure including Vacation, Sick, Holiday Pay, Jury Duty Leave, and Bereavement Leave, • Standard Annual Performance/Salary Reviews, • Merit and Cost of Living Adjustments, • Complimentary Meals Daily, • Free Parking, • Employee and Friends & Family Lodging Discounts as low as forty-nine dollars per night at all HCH Properties, • Discounts at specific property partners (NEIRA, Historic Hotels of America), • 50% Discount when Dining at any HCH Property, • Industry Discounts through Working Advantage (Entertainment Tickets, Hotels, Rental Cars, Outdoor Activities, Restaurants, etc.), • Discounts at each of our Spas, Golf Courses, Fitness rooms/programs and other featured amenities, • Supportive, open-door policy work environment, • Work Culture that is fun, energetic and motivating, • Employee Recognition Program - 'Delight and Surprise Dollars', • Accelerated Career Advancement to include professional enrichment, conferences & classes, and manager in training programs.

Job Description The Brookmere Hotel and Regent Restaurant & Bar, managed by Hay Creek Hotels, is a major development project in Saratoga Springs, New York, situated just a mile from the Saratoga Racetrack and abutting Saratoga National Golf Course. The 10-acre site formerly known as Longfellows Hotel, Restaurant, and Conference Center will be raised and built upon, creating a home for the new 88-room upper-upscale hotel, full service restaurant and bar with seasonal outdoor porch, spa, banquet facility with 6,000 sq.ft. of meeting and event space, and private access to Lake Lonely. Bonacio Construction leads the development, partnered with Hay Creek Hotels as managing partners. Job Summary: • Learn and remain familiar with menu items and assume responsibility for all food rotation and proper timing of foods., • Work closely with the Executive Chef and Executive Sous Chef to ensure that all items needed are in stock for the menu., • Coordinate with the Executive Chef and Executive Sous Chef for food preparation, presentation and proper service procedures., • Maintain cleanliness of workstation, kitchen area, and walk in cooler/freezer., • Review prep list, check daily pars and maintain pars as necessary., • Prepare food of consistent quality by following recipe and production/portion standards, per check from servers., • Practice conscious knowledge of food allergies and all safety procedures., • Operate, maintain, and properly clean deep fryer, broiler, stove, steamer, food processor, mixer, slicer, oven, steam table, waffle iron and flat top grill., • High School diploma or equivalent., • One year of recent Culinary experience in a high volume, full service restaurant., • Excellent Knife skills., • Must continuously demonstrate a positive, upbeat and customer-focused attitude., • Flexibility to work days, nights, weekends, holidays, and other high-volume days and times (i.e. town festivals). Benefits: Benefits: Hay Creek offers an extensive benefit and incentive package, including; • Insurance Benefit package, to include Company-funded Medical, Dental, Vision, Life, Disability, Accident, and Critical Illness, • Competitive Salary/Wages, • Competitive Paid Time Off Structure including Vacation, Sick, Holiday Pay, Jury Duty Leave, and Bereavement Leave, • Standard Annual Performance/Salary Reviews, • Merit and Cost of Living Adjustments, • Free Parking, • Employee and Friends & Family Lodging Discounts as low as forty-nine dollars per night at all HCH Properties, • Discounts at specific property partners (NEIRA, Historic Hotels of America), • 50% Discount when Dining at any HCH Property, • Industry Discounts through Working Advantage (Entertainment Tickets, Hotels, Rental Cars, Outdoor Activities, Restaurants, etc.), • Discounts at each of our Spas, Golf Courses, Fitness rooms/programs and other featured amenities, • Supportive, open-door policy work environment, • Work Culture that is fun, energetic and motivating, • Employee Recognition Program - 'Delight and Surprise Dollars'

Job Description Come join the team at the newly opened Regent Restaurant& Bar, situated inside the Brookmere Hotel on the outskirts of SaratogaSprings. We are currently looking for passionate Busser/Runner to join ourintimate team and grow with us as we expand our operations. This modern French inspired eatery is looking to redefinefine dining, taking a playful twist on some classic dishes and infusing thecuisine with a splash of the Hudson Valley and Upstate New York. West coast transplant Chef Christopher Smith helms theculinary operations, drawing upon over 2 decades of experience primarily insimilar luxury boutique hotel properties and finer dining establishments in theSeattle and greater Portland areas. If you have an eye for detail, and a desire to learn andgrow with a new company then we want to hear from you! The Brookmere Hotel and Regent Restaurant &Bar, opened in December 2024, situated just a mile from the Saratoga Racetrackand abutting Saratoga National Golf Course. The 10-acre site, formerly known asLongfellows Hotel, Restaurant, and Conference Center is home for the new88-room upper-upscale hotel, full-service Restaurant and Bar with seasonaloutdoor porch, Spa, Banquet facility with 6,000 sq.ft. of meeting and eventspace, and private access to Lake Lonely. Bonacio Construction leads thedevelopment, partnering with Hay Creek Hotels as managing partners. Compensation: Hourly pay, plus tips. Job Summary: • Greet and Direct Guests, • Setup and Guest Comfort, • Food Coordination, • Support Server and Kitchen Staff, • Clearing and Maintenance Required Experience: • This is an entry level position with no prior experience in restaurants needed. We will train for the right candidates with positive work ethic., • Ability to work in a constructive, team working environment with a positive, upbeat and customer-focused attitude., • Flexibility to work nights or mornings, weekends, holidays, and busy seasonal days (i.e. town festivals). Benefits: Hay Creek offers an extensive benefit and incentive package, including; • Insurance Benefit package, to include Company-funded Medical, Dental, Vision, Life, Disability, Accident, and Critical Illness, • Competitive Salary/Wages, • Competitive Paid Time Off Structure including Vacation, Sick, Holiday Pay, Jury Duty Leave, and Bereavement Leave, • Standard Annual Performance/Salary Reviews, • Merit and Cost of Living Adjustments, • Complimentary Meals Daily, • Free Parking, • Employee and Friends & Family Lodging Discounts as low as forty-nine dollars per night at all HCH Properties, • Discounts at specific property partners (NEIRA, Historic Hotels of America), • 50% Discount when Dining at any HCH Property, • Industry Discounts through Working Advantage (Entertainment Tickets, Hotels, Rental Cars, Outdoor Activities, Restaurants, etc.), • Discounts at each of our Spas, Golf Courses, Fitness rooms/programs and other featured amenities, • Supportive, open-door policy work environment, • Work Culture that is fun, energetic and motivating, • Employee Recognition Program - 'Delight and Surprise Dollars', • Accelerated Career Advancement to include professional enrichment, conferences & classes, and manager in training programs.

Job Description The Brookmere Hotel and Regent Restaurant & Bar, managed by Hay Creek Hotels, is a major development project in Saratoga Springs, New York, situated just a mile from the Saratoga Racetrack and abutting Saratoga National Golf Course. The 10-acre site formerly known as Longfellows Hotel, Restaurant, and Conference Center will be raised and built upon, creating a home for the new 88-room upper-upscale hotel, full service restaurant and bar with seasonal outdoor porch, spa, banquet facility with 6,000 sq.ft. of meeting and event space, and private access to Lake Lonely. Bonacio Construction leads the development, partnered with Hay Creek Hotels as managing partners. Job Summary: • Sorts, washes, and puts away all dishes, pots, pans, trays, silver, and utensils. Utilizes an automatic dishwasher and / or a 3-compartment sink as necessary., • Stocks, stores, and keeps assigned areas organized according to established procedures. Stocks purchase order items as they arrive., • Keeps dish room, walk-in refrigerator/freezer, glassware, flatware and porcelain storage areas, and food storage areas neat, clean, and organized., • Assists with food preparation as directed when other duties do not require attention., • Follows all health and safety practices and procedures as outlined by the company., • Empties garbage cans, sweeps and mops, and performs other closing duties. Required Experience: • 17+ years old., • Previous Culinary experience a plus., • Must continuously demonstrate a positive, upbeat and customer-focused attitude., • Interest in growth within the Culinary department a plus., • Flexibility to work days, nights, weekends, holidays, and other high volume days and times (i.e. town festivals). Benefits: Benefits: Hay Creek offers an extensive benefit and incentive package, including; • Insurance Benefit package, to include Company-funded Medical, Dental, Vision, Life, Disability, Accident, and Critical Illness, • Competitive Salary/Wages, • Competitive Paid Time Off Structure including Vacation, Sick, Holiday Pay, Jury Duty Leave, and Bereavement Leave, • Standard Annual Performance/Salary Reviews, • Merit and Cost of Living Adjustments, • Free Parking, • Employee and Friends & Family Lodging Discounts as low as forty-nine dollars per night at all HCH Properties, • Discounts at specific property partners (NEIRA, Historic Hotels of America), • 50% Discount when Dining at any HCH Property, • Industry Discounts through Working Advantage (Entertainment Tickets, Hotels, Rental Cars, Outdoor Activities, Restaurants, etc.), • Discounts at each of our Spas, Golf Courses, Fitness rooms/programs and other featured amenities, • Supportive, open-door policy work environment, • Work Culture that is fun, energetic and motivating, • Employee Recognition Program - 'Delight and Surprise Dollars'

Job Description Come join the team at the newly opened Regent Restaurant& Bar, situated inside the Brookmere Hotel on the outskirts of SaratogaSprings. We are currently looking for creative, fast paced and professional Bartender to join our hospitality team. This modern French inspired eatery is looking to redefinefine dining, taking a playful twist on some classic dishes and infusing thecuisine with a splash of the Hudson Valley and Upstate New York. West coast transplant Chef Christopher Smith helms theculinary operations, drawing upon over 2 decades of experience primarily insimilar luxury boutique hotel properties and finer dining establishments in theSeattle and greater Portland areas. If you have an eye for detail, and a desire to learn andgrow with a new company then we want to hear from you! The Brookmere Hotel and Regent Restaurant &Bar, opened in December 2024, situated just a mile from the Saratoga Racetrackand abutting Saratoga National Golf Course. The 10-acre site, formerly known asLongfellows Hotel, Restaurant, and Conference Center is home for the new88-room upper-upscale hotel, full-service Restaurant and Bar with seasonaloutdoor porch, Spa, Banquet facility with 6,000 sq.ft. of meeting and eventspace, and private access to Lake Lonely. Bonacio Construction leads thedevelopment, partnering with Hay Creek Hotels as managing partners. Hourly pay rate, plus tips. Essential Functions: • Greet, direct, seat, and take all orders of food and beverage guests., • Serve guests in accordance with company standards., • Organize and maintain consistent liquor inventory. Communicate inventory needs to appropriate manager., • Participate in development of, and be knowledgeable of all wine and beer lists offered., • Participate in development of, and be knowledgeable of all specialty cocktail menus., • Ability to make pairing suggestions., • Open and serve bottled wine in accordance to HCH service standards., • Able to pour glass wine, beer, and mixed drinks in accordance with HCH service standards., • Understand and practice safe serving practices, such as cutting a customer off, suggesting food items, spacing out drinks, calling driving assistance, etc., • Ability to obtain proper certification for state liquor requirements., • Complete proper set up for temporary or banquet bars., • Prepare garnishes and mix drink ingredients prior to shift., • Be thoroughly familiar with menu items and related materials., • Clean and maintain all working areas and equipment., • Obtain settlement from customers, either cash, credit or room charge, and settle bills using the POS system., • Complete all listed opening, side-work, and closing checklists, cleaning checklists, and duties related to shift., • Reconciliation cash, accurately charge credit cards, and make appropriate cash deposits at end of shift., • Practice cleanliness and safety in all dining areas, liquor and wine storage areas., • Understand and communicate daily specials and specialty menus to guests., • Deliver food consistent with expectations of proper timing of food courses., • Practice conscious knowledge of food allergies and safety, communicate effectively to guests with allergies, let manager know before ordering for guest. Required Experience: • High School diploma or equivalent, • Must feel comfortable with technology. Working knowledge of a Point of Sale system preferred, • 1 year bartending experience in a high-volume restaurant, fine dining preferred., • Alcohol service training certificate a plus (will train if needed)., • Ability to work in a constructive, team working environment with a positive, upbeat and customer-focused attitude, • Ability to operate smoothly under pressure and stress, • Flexibility to work nights or mornings, weekends, holidays, and busy seasonal days (i.e. town festivals). Benefits: * Hay Creek offers an extensive benefit and incentive package, including; • Insurance Benefit package, to include Company-funded Medical, Dental, Vision, Life, Disability, Accident, and Critical Illness*, • Competitive Salary/Wages, • Competitive Paid Time Off Structure including Vacation, Sick, Holiday Pay, Jury Duty Leave, and Bereavement Leave*, • Standard Annual Performance/Salary Reviews, • Merit and Cost of Living Adjustments, • Complimentary Meals Daily, • Free Parking, • Employee and Friends & Family Lodging Discounts as low as forty-nine dollars per night at all HCH Properties, • Discounts at specific property partners (NEIRA, Historic Hotels of America), • 50% Discount when Dining at any HCH Property, • Industry Discounts through Working Advantage (Entertainment Tickets, Hotels, Rental Cars, Outdoor Activities, Restaurants, etc.), • Discounts at each of our Spas, Golf Courses, Fitness rooms/programs and other featured amenities, • Supportive, open-door policy work environment, • Work Culture that is fun, energetic and motivating, • Employee Recognition Program - 'Delight and Surprise Dollars'

Job Description The Brookmere Hotel and Regent Restaurant & Bar is actively seeking a passionate, organized, and results-driven General Manager to lead our team of hospitality professionals. Opened in November 2024, The Brookmere Hotel and Regent Restaurant & Bar is managed by Hay Creek Hotels and stands as a landmark development in Saratoga Springs, New York. Located just a mile from the Saratoga Racetrack and adjacent to the Saratoga National Golf Course, the 10-acre site—formerly Longfellows Hotel, Restaurant, and Conference Center—has been transformed into an 88-room upper-upscale hotel with a full-service restaurant and bar with seasonal outdoor porch, spa, banquet facility with 3,500 sq. ft. of meeting and event space, and private access to Lake Lonely. Job Summary * Oversee successful operations across all property departments, including Guest Services, Housekeeping, Regent Restaurant & Bar, Sales & Marketing, Private Events, Spa, and Engineering. * Build and maintain strong client and guest relationships, with a passion for elevating the guest experience. Serve as the face of the property, engaging in proactive community involvement. * Enforce internal and external customer service standards in line with Hay Creek Hotels' Standard Operating Procedures. * Lead all aspects of associate management, including recruitment, onboarding, training, coaching, development, motivation, and progressive discipline. * Foster a fun, engaging work environment aligned with HCH Beliefs and Culture Model. * Manage budgets and departmental performance through scheduling, forecasting, expense control, labor review, and implementation of systems and controls. * Ensure compliance with all health, safety, sanitation, labor, and licensing regulations, as well as internal policies. * Collaborate with department leaders to develop and execute sales and marketing initiatives, including menus, promotions, entertainment, digital campaigns, and community partnerships. Hay Creek Hotels Benefits & Incentives * Insurance benefits: Medical, Dental, Vision, Life, Disability, Accident, and Critical Illness plans* * Complimentary $25K Life Insurance policy* * Flexible Spending Accounts for medical and daycare costs* * Competitive Paid Time Off (Vacation, Sick, Holiday, Birthday) * Complimentary staff meals daily * Weekly payroll schedule * Competitive wages with annual reviews and COLA adjustments * Lodging discounts at HCH properties ($49 employee / $89 friends & family) * Dining discounts at HCH properties (50% off for employee and guests) * Discounts on spa, golf, and activities at HCH properties * Hospitality discounts through partner networks (NEIRA and Historic Hotels of America) * Industry travel discounts via Working Advantage (cars, tickets, activities, etc.) * Open-door culture with supportive leadership and recognition programs * Employee Assistance Program and KOFE financial education * Professional development and accelerated career advancement opportunities * Free parking (*for benefits-eligible associates) About Hay Creek Hotels Founded in 2005, Hay Creek Hotels was created to combine the intimacy of a boutique hotel with world-class cuisine, cutting-edge technology, unparalleled guest service, and the amenities of a luxury inn. Our mission is to “Delight & Surprise” our guests every day by creating hotels and restaurants that reflect the culture and character of their communities. From meticulously restored historic properties to innovative new-build hotels, each Hay Creek property is designed with a hyper-local focus, bringing authentic experiences to both travelers and locals. Our restaurants feature strong partnerships with local farms and purveyors, offering seasonal, farm-to-table menus crafted with creativity, sophistication, and comfort. Our Core Values & Beliefs * Delight & Surprise guests, associates, and partners every day. * Host Philosophy - empowering every associate to go above and beyond. * Associate Promise - transparent and open communication. * Pride of Ownership - “I can, I am, I own” mindset. * Community & Sustainability - strong local partnerships and environmentally responsible operations. To learn more, visit: • Recent 3+ years Hotel General Manager experience, • Strong background in Rooms Division, Sales & Marketing, and F&B operations, • Local market experience preferred, • Excellent computer skills including; Excel, Word & Outlook, • Experience in Property Management and POS Software, • Excellent verbal and written communication skills., • Strong Cost Management skills, with the ability to meet or exceed strict budgetary expectations., • Daily Revenue and P&L Reporting exposure and knowledge, • Strong background in hotel forecasting, • Successful completion of background and/or DMV check., • Comfortable with managing and leading a team with motivation, accountability, and regular follow-up, • Ability to establish a strong service culture and maintain high customer service standards, • Ability to multitask, adapt to change, think quickly, and prioritize effectively in a fast paced and demanding environment while maintaining calmness, composure, and hospitality

Job Description Come join the team at the newly opened The Brookmere Hotel & Spa, situated on the outskirts of Saratoga Springs. We are currently looking for passionate Banquet Manager to join our intimate team and grow with us as we expand our operations. The Brookmere Hotel and Regent Restaurant & Bar, opened in December 2024, situated just a mile from the Saratoga Racetrack and abutting Saratoga National Golf Course. The 10-acre site, formerly known as Longfellows Hotel, Restaurant, and Conference Center is home for the new 88-room upper-upscale hotel, full-service Restaurant and Bar with seasonal outdoor porch, Spa, Banquet facility with 6,000 sq.ft. of meeting and event space, and private access to Lake Lonely. Bonacio Construction leads the development, partnering with Hay Creek Hotels as managing partners. Salary $65-75k A minimum of 5-7 years of experience. Job Summary: Responsible for banquet staff management, which includes Banquet Captain, Bartenders, Servers and Set up staff. Work with Executive Chef and Sales team to ensure proper ordering and inventory is in place. Work closely Sales team on all projects, operational goals, labor efficiencies, etc. Pro-actively review BEO with Executive Chef and Sales Team. Attend BEO meetings as necessary. Ensure all anticipated needs are met. Oversee duties of banquet housemen, ensuring all set-up needs are met prior to an event. Flexibility to workdays, nights, weekends, and peak service days. Attend all scheduled meetings and training sessions. Experience Requirements 5+ years in hospitality 3+ Executed large scale events Benefits: Benefits: Hay Creek offers an extensive benefit and incentive package, including; · Insurance benefits, including Company-funded Medical, Dental, and Vision · 25K in Company-paid Life Insurance for our Managers · Additional Life, Disability, Accident, Critical Illness, Health Flex Spending, and Dependent Care Flex Spending options · Competitive Salary/Wages with Merit and Cost of Living Adjustments and Annual Performance/Wage Reviews · Competitive Paid Time Off Structure including Vacation, Sick, Holiday Pay, Jury Duty Leave, and Bereavement Leave · Employee and Friends & Family Lodging Discounts as low as forty-nine dollars per night at any HCH Property · Employee Dining Discount of fifty percent off when Dining at any HCH Property · Additional Discounts through Working Advantage (Entertainment Tickets, Hotels, Local Activities, Sports Passes, etc.) · Discounts at each of our Spas, Golf Courses, Fitness rooms/programs and other featured amenities · Supportive, open-door policy work environment · Work Culture that is fun, energetic and motivating · Employee Recognition Program – ‘Delight and Surprise Dollars’ · Accelerated Career Advancement to include professional enrichment, conferences & classes, and manager in training programs.

Job Description The Brookmere Hotel and Regent Restaurant &Bar, which opened in November 2024 and managed by Hay Creek Hotels, the Brookmere is a landmark hospitality development in Saratoga Springs, NY. Located just one mile from the iconic Saratoga Racetrack and adjacent to the Saratoga National Golf Course, this reimagined 10-acre property—formerly Longfellows Hotel—features 88 refined guestrooms, a full-service restaurant and bar with a seasonal outdoor porch, a tranquil spa, and 6,000 square feet of flexible meeting and event space. With private access to Lake Lonely, this upper-upscale destination sets a new standard for boutique hospitality in the region. A houseman performs general cleaning and maintenance, ensuring property cleanliness and order through tasks like vacuuming, dusting, mopping and polishing surfaces. They also handle waste removal, laundry pick up and deliveries to hotel closets, restocking toiletries. • Floors: Vacuuming hallways and lobby carpets, mopping floors and sweeping, • Surfaces: Dusting, polishing furniture, and cleaning countertops, tables and other fixtures, • Windows & Fixtures: Cleaning windows, mirrors, light fixtures and glass, • waste: Emptying trash cans, managing recycling and disposing of waste, • Specific Areas: Maintaining the cleanliness of bathrooms, hallways, and public areas., • Reporting: Identifying and reporting any damage or maintenance needs to the engineering team, • Requests: Responding to guest requests and providing assistance with their needs and delivering requested items to rooms. Required Experience: • 1 year cleaning experience preferred, • Neat and professional appearance, • Positive, team player attitude, • Self-motivated individual, • Flexibility to work nights or mornings, weekends, holidays, and busy seasonal days (i.e. town festivals). Benefits: Benefits: Hay Creek offers an extensive benefit and incentive package, including. · Insurance benefits, including Company-funded Medical, Dental, and Vision · 25K in Company-paid Life Insurance for our Managers · Additional Life, Disability, Accident, Critical Illness, Health Flex Spending, and Dependent Care Flex Spending options · Competitive Salary/Wages with Merit and Cost of Living Adjustments and Annual Performance/Wage Reviews · Competitive Paid Time Off Structure including Vacation, Sick, Holiday Pay, Jury Duty Leave, and Bereavement Leave · Employee and Friends & Family Lodging Discounts as low as forty-nine dollars per night at any HCH Property · Employee Dining Discount of fifty percent off when Dining at any HCH Property · Additional Discounts through Working Advantage (Entertainment Tickets, Hotels, Local Activities, Sports Passes, etc.) · Discounts at each of our Spas, Golf Courses, Fitness rooms/programs and other featured amenities · Supportive, open-door policy work environment · Work Culture that is fun, energetic and motivating · Employee Recognition Program – ‘Delight and Surprise Dollars’

Job Description Come join the team at the newly opened Regent Restaurant & Bar, situated inside the Brookmere Hotel on the outskirts of Saratoga Springs. We are currently looking for professional Restaurant Servers to join our intimate team and grow with us as we expand our operations. This modern French inspired eatery is looking to redefine fine dining, taking a playful twist on some classic dishes and infusing the cuisine with a splash of the Hudson Valley and Upstate New York. West coast transplant Chef Christopher Smith helms the culinary operations, drawing upon over 2 decades of experience primarily in similar luxury boutique hotel properties and finer dining establishments in the Seattle and greater Portland areas. If you have an eye for detail, and a desire to learn and grow with a new company then we want to hear from you! The Brookmere Hotel and Regent Restaurant & Bar, opened in December 2024, situated just a mile from the Saratoga Racetrack and abutting Saratoga National Golf Course. The 10-acre site, formerly known as Longfellows Hotel, Restaurant, and Conference Center is home for the new 88-room upper-upscale hotel, full-service Restaurant and Bar with seasonal outdoor porch, Spa, Banquet facility with 6,000 sq.ft. of meeting and event space, and private access to Lake Lonely. Bonacio Construction leads the development, partnering with Hay Creek Hotels as managing partners. Hourly pay rate plus tips. Essential Functions: • Greet, direct, seat, and take all orders of food and beverage guests., • Serve guests in accordance with company standards., • Impart to the customer warmth and graciousness, much as you would give a guest in your own home., • Inquire throughout the course of the meal if the food, service, and dining atmosphere are to his/her satisfaction., • Be thoroughly familiar with menu items and related materials., • Clean and maintain all working areas and equipment., • Complete designated side work efficiently and thoroughly., • Assist in resolving any complaints, and communicate disgruntled customers to the appropriate supervisor., • To prepare and present bills to customers for payment using the point of sales system (POS)., • Obtain settlement from customers, either cash, credit or room charge, and settle bills using the POS system., • Practice guest safety and ensure correct billing to room when processing room charges., • Complete all listed opening, side-work, and closing checklists, cleaning checklists, and duties related to shift., • Reconciliation cash, accurately charge credit cards, and make appropriate cash deposits at end of shift., • Practice cleanliness and safety in all dining areas, liquor and wine storage areas., • Understand and communicate daily specials and specialty menus to guests., • Deliver food consistent with expectations of proper timing of food courses., • Assist team members as needed to promote a positive teamwork environment., • Practice conscious knowledge of food allergies and safety, communicate effectively to guests with allergies. Required Experience: • High School diploma or equivalent, • Must feel comfortable with technology. Working knowledge of a Point of Sale system preferred, • 1 year serving experience in a high-volume restaurant, fine dining preferred., • Alcohol service training certificate a plus (will train if needed)., • Ability to work in a constructive, team working environment with a positive, upbeat and customer-focused attitude, • Ability to operate smoothly under pressure and stress, • Flexibility to work nights or mornings, weekends, holidays, and busy seasonal days (i.e. town festivals). Benefits: Benefits: * Hay Creek offers an extensive benefit and incentive package, including; • Insurance Benefit package, to include Company-funded Medical, Dental, Vision, Life, Disability, Accident, and Critical Illness*, • Competitive Salary/Wages, • Competitive Paid Time Off Structure including Vacation, Sick, Holiday Pay, Jury Duty Leave, and Bereavement Leave*, • Standard Annual Performance/Salary Reviews, • Merit and Cost of Living Adjustments, • Complimentary Meals Daily, • Free Parking, • Employee and Friends & Family Lodging Discounts as low as forty-nine dollars per night at all HCH Properties, • Discounts at specific property partners (NEIRA, Historic Hotels of America), • 50% Discount when Dining at any HCH Property, • Industry Discounts through Working Advantage (Entertainment Tickets, Hotels, Rental Cars, Outdoor Activities, Restaurants, etc.), • Discounts at each of our Spas, Golf Courses, Fitness rooms/programs and other featured amenities, • Supportive, open-door policy work environment, • Work Culture that is fun, energetic and motivating, • Employee Recognition Program - 'Delight and Surprise Dollars'

Job Description The Brookmere Hotel and Clover Restaurant & Bar, managed by Hay Creek Hotels, is a major development project in Saratoga Springs, New York, situated just a mile from the Saratoga Racetrack and abutting Saratoga National Golf Course. The 10-acre site formerly known as Longfellows Hotel, Restaurant, and Conference Center will be raised and built upon, creating a home for the new 88-room upper-upscale hotel, full service restaurant and bar with seasonal outdoor porch, spa, banquet facility with 6,000 sq.ft. of meeting and event space, and private access to Lake Lonely. Bonacio Construction leads the development, partnered with Hay Creek Hotels as managing partners. The property is currently projected to open in November 2024. Salary $75-85k, based on experience. Job Summary: • Solicit hotel room, party/banquet/event catering business. Negotiates rates for all corporate group and catering with potential clients. Visits or calls on past and prospective customers to solicit bookings., • Produces annual marketing plan and develops aggressive long and short-range sales objectives and promotional programs based on past sales projections and accomplishments., • Meets with operational managers and supervisors regularly to plan and coordinate efforts for scheduled functions to ensure the efficient execution of the event, and that it adheres to customer guidelines. Manges BEO Meetings weekly., • Formulates contract and solely negotiates all specified event details concerning upcoming engagements., • Direct the solicitation efforts of the catering department through effective oral and written communication while adhering to rate, date and space commitments for social group room sales within the hotel., • Conducts offsite and onsite sales visits according to HCH operating standards., • Prepares arrangements with customers for group functions, that are booked in person, via telephone or by correspondence. Obtains all pertinent information concerning the event, such as size of party, menu and schedule of event, AV needs, etc., • Develops detailed Banquet Event Orders according to client requests. Assist operations managers in successfully executing BEO details., • Direct and manage all social group, and catering/banquet sales and activities to maximize revenue for the hotel., • Compile and/or direct the preparation of reports including annual and monthly forecast, social booking pace report, etc., • Attend and represent the hotel at selected wedding trade shows or necessary community events., • Coordinate ongoing research of the wedding and social industry to detect market trends and related information for development of new marketing strategies., • Develop and conduct persuasive verbal sales presentations to prospective clients., • Prepares in collaboration with DOSM sales and marketing plan and execute plans as outlined., • Maintain tracking system through sales system to ensure all client information and potential bookings and prospecting calls is documented., • Adheres to social group rates, room blocks, and catering deployment strategies through review of competitive data, demand analysis and mix management., • Communicate and coordinate with front office manager, group bookings, room blocks, rooming lists and billing procedures. Founded in 2005, Hay Creek Hotels was created specifically to combine the intimacy of a boutique hotel with world-class cuisine, cutting-edge technology, unparalleled guest service and the exclusive amenities of a luxury inn. At Hay Creek Hotels, our passion is to pioneer superior service and inspire excitement within the small, independent hotel sector: to 'Delight & Surprise' our guests every day. These values are driven by the idea that the best hotels and restaurants are the ones that draw on the spirit, culture and character of their locales. From meticulously renovated historic properties to exciting new-build hotels, we offer some of the most unique and interesting lodging and dining destinations in the United States. Our hotels and resorts are designed to reflect their respective neighborhoods and serve as good neighbors by participating in community events and causes. Through environmentally responsible design and day-to-day management, we adhere to best practices for sustainable operations at every location. Bringing a hyper-local focus to the hotel dining experience, the restaurants in the Hay Creek Hotels collection form deep connections with respected local farms and providers. Our chefs seamlessly integrate their regions' finest meats, seafood and produce with contemporary cooking styles and flavors. Each Hay Creek restaurant is distinguished by sophisticated yet casual ambiance and cuisine that delivers both comfort and surprise with each bite. We are not the average box hotel, and this is not the average dining experience. Dishes are created each night with the perfect balance of texture, flavor, and presentation. Farm-to-table food brings sensational seasonal menus with creative twists on old classics. Our Core Values and Beliefs; We promote and support a culture that Delights & Surprises each of our customers, associates, and business partners. Our Host Philosophy encourages each associate to develop the skills necessary to offer outstanding hospitality service outside the scope of their primary job responsibilities. Our Associate Promise is the commitment to truly listen to and communicate openly and honestly with all team members. We embrace Pride Of Ownership to create an, 'I can, I am, I own,' empowered approach to everything we do. Partnering in our Local Community and respecting the environment we live in are beliefs we incorporate into daily operations. To learn more, visit us at Experience Requirements 7+ years in catering sales preferably in hotel setting 3+ years in leadership positions with sales/catering Bachelor's degree in relevant field Demonstrated the ability to sell upscale luxury wedding blocks and events Experience in creating luxury destination weddings Executed large scale events and luxury galas Benefits: Benefits: Hay Creek offers an extensive benefit and incentive package, including; · Insurance benefits, including Company-funded Medical, Dental, and Vision · 25K in Company-paid Life Insurance for our Managers · Additional Life, Disability, Accident, Critical Illness, Health Flex Spending, and Dependent Care Flex Spending options · Competitive Salary/Wages with Merit and Cost of Living Adjustments and Annual Performance/Wage Reviews · Competitive Paid Time Off Structure including Vacation, Sick, Holiday Pay, Jury Duty Leave, and Bereavement Leave · Employee and Friends & Family Lodging Discounts as low as forty-nine dollars per night at any HCH Property · Employee Dining Discount of fifty percent off when Dining at any HCH Property · Additional Discounts through Working Advantage (Entertainment Tickets, Hotels, Local Activities, Sports Passes, etc.) · Discounts at each of our Spas, Golf Courses, Fitness rooms/programs and other featured amenities · Supportive, open-door policy work environment · Work Culture that is fun, energetic and motivating · Employee Recognition Program – ‘Delight and Surprise Dollars’ · Accelerated Career Advancement to include professional enrichment, conferences & classes, and manager in training programs.

Job Description Come join the team at the newly opened Brookmere Hotel & Spa situated on the outskirts of Saratoga Springs. We are seeking detail orientated Housekeeping Room Attendants to attend to our facility with integrity and attention to detail, creating a clean and orderly environment for our guests. If you have an eye for detail, and a desire to learn and grow with a new company then we want to hear from you! The Brookmere Hotel and Regent Restaurant & Bar, opened in December 2024, situated just a mile from the Saratoga Racetrack and abutting Saratoga National Golf Course. The 10-acre site, formerly known as Longfellows Hotel, Restaurant, and Conference Center is home for the new 88-room upper-upscale hotel, full-service Restaurant and Bar with seasonal outdoor porch, Spa, Banquet facility with 6,000 sq.ft. of meeting and event space, and private access to Lake Lonely. Bonacio Construction leads the development, partnering with Hay Creek Hotels as managing partners. Full-time and part-time positions available. Scheduling ability and flexibility to include weekends, evenings, holidays, and peak service days/periods. Pay Range is $17-$18 an hour based on experience. Job Summary: * Report to supervisor for daily tasks and assignments, including but not limited to, cleaning guest rooms and common areas, restocking supplies, and ensuring laundry is properly cleaned and stored. * Communicate with housekeeping supervisor upon completion of your duties to ensure results are in accordance with the standards and policies of the department. * Maintain cleanliness in public areas daily, including lobby, guest bathrooms, hallways, stairs, elevator, etc. * Keep cart inventory and storage areas stocked and organized at all times, respectfully setting up the next shift for success. * Demonstrate team behavior and attitude of working together to accomplish tasks. * Address each and every guest using the S.E.A.C. method, with a smile, eye contact, acknowledge their presence in a timely manner with appropriate greeting, and kindly close. * Adhere to all Safety and Security policies and procedures outlined by the housekeeping department and the company. Hay Creek offers an extensive benefit and incentive package, including; • Insurance Benefit package including company-funded Medical, Dental, Vision, Life, Disability, Accident, and Critical Illness plans*, • Free Life Insurance of $25K from HCH*, • Tax-free Flex Spending Accounts for Medical Costs and Daycare Costs*, • Wellcard membership (up to 60% discounts on prescriptions, gym memberships, and more).*, • Competitive Paid Time Off including Vacation, Sick, Holiday Pay, and Personal Birthday*, • Complimentary Staff Meals Daily, • Weekly payroll schedule, • Competitive Wages with Cost of Living Adjustments and Annual Performance/Wage Reviews, • Lodging Discounts at any HCH Property (Employee forty-nine per night, Friends & Family eighty nine per night), • Dining Discounts at any HCH Property (50% off food for employee and guests), • Spas, Golf Course, and Activities Discounts at any HCH Property, • Hospitality Discounts from our partners at the New England Inn & Resort Association and Historic Hotels of America, • Industry Travel Discounts through Working Advantage (rental cars, event tickets, local activities, etc.), • Supportive Culture that is fun and motivating, with open-door policy work environment, • Employee Recognition Program through 'Delight Dollars' appreciation and prizes, • Employee Assistance Program including 24/7 confidential support and KOFE financial education, • Accelerated Career Advancement of professional enrichment, company-sponsored conferences & classes, and our formal Professional Development Program for new managers in training. About Hay Creek Hotels: Founded in 2005, Hay Creek Hotels was created specifically to combine the intimacy of a boutique hotel with world-class cuisine, cutting-edge technology, unparalleled guest service and the exclusive amenities of a luxury inn. At Hay Creek Hotels, our passion is to pioneer superior service and inspire excitement within the small, independent hotel sector: to "Delight & Surprise" our guests every day. These values are driven by the idea that the best hotels and restaurants are the ones that draw on the spirit, culture and character of their locales. From meticulously renovated historic properties to exciting new-build hotels, we offer some of the most unique and interesting lodging and dining destinations in the United States. Our hotels and resorts are designed to reflect their respective neighborhoods and serve as good neighbors by participating in community events and causes. Through environmentally responsible design and day-to-day management, we adhere to best practices for sustainable operations at every location. Bringing a hyper-local focus to the hotel dining experience, the restaurants in the Hay Creek Hotels collection form deep connections with respected local farms and providers. Our chefs seamlessly integrate their regions' finest meats, seafood and produce with contemporary cooking styles and flavors. Each Hay Creek restaurant is distinguished by sophisticated yet casual ambiance and cuisine that delivers both comfort and surprise with each bite. We are not the average box hotel, and this is not the average dining experience. Dishes are created each night with the perfect balance of texture, flavor, and presentation. Farm-to-table food brings sensational seasonal menus with creative twists on old classics. Our Core Values and Beliefs; We promote and support a culture that Delights & Surprises each of our customers, associates, and business partners. Our Host Philosophy encourages each associate to develop the skills necessary to offer outstanding hospitality service outside the scope of their primary job responsibilities. Our Associate Promise is the commitment to truly listen to and communicate openly and honestly with all team members. We embrace Pride Of Ownership to create an, “I can, I am, I own,” empowered approach to everything we do. Partnering in our Local Community and respecting the environment we live in are beliefs we incorporate into daily operations. To learn more, visit us at • High School diploma or equivalent., • Ability to operate smoothly and professionally under high stress situations., • Ability to work in a constructive, team working environment with a positive, upbeat and customer-focused attitude., • 1 year customer service experience required, hotel environment highly preferred., • Must be very skilled with technology and a quick learner. Working knowledge of a Property Management System preferred., • Flexibility to work nights, weekends, holidays, and busy seasonal days., • Successful completion of background check.

Job Description Come join the team at the newly opened Regent Restaurant & Bar, situated inside the Brookmere Hotel on the outskirts of Saratoga Springs. We are currently looking for professional Banquet Servers to join our intimate team and grow with us as we expand our operations. If you have an eye for detail, and a desire to learn and grow with a new company then we want to hear from you! The Brookmere Hotel and Regent Restaurant & Bar, opened in December 2024, situated just a mile from the Saratoga Racetrack and abutting Saratoga National Golf Course. The 10-acre site, formerly known as Longfellows Hotel, Restaurant, and Conference Center is home for the new 88-room upper-upscale hotel, full-service Restaurant and Bar with seasonal outdoor porch, Spa, Banquet facility with 6,000 sq.ft. of meeting and event space, and private access to Lake Lonely. • Base pay of $14.00 an hour plus 16% Service Charge, • Set-up events according to BEO and floor plan outlines, including moving tables and chairs, setting linens, flatware, and glassware, arranging décor, building a buffet line, and all other assigned pre-function duties., • Service events according to BEO timing and direction from Banquet Captain. Adhere to all food service standards and quality assurance procedures. Follow all buffet service and plate service standards., • Break down events according to BEO in a safe, accident-free manner, including the breakdown of tables and stacking of chairs, removal of linens, bussing all used glassware and tableware, breakdown of buffet, trash removal, vacuuming, and all other assigned post-event duties., • Provide bottled wine service to tables according to standard. Deliver requested beverages to guests., • Tend to stationary hors d'oeuvres or perform passed hors d'oeuvre service to guests. Be knowledgeable about items offered and communicate the item professionally, as directed by chef., • Other duties as assigned., • High School diploma or equivalent., • Must feel comfortable with the use of technology (integrated point of sale system - Aloha, and Open Table reservations system), • 1 year serving experience in a high volume full service restaurant, • Prior Wine/Liquor knowledge no required, but a plus., • Ability to work in a constructive, team working environment with a positive, upbeat and customer-focused attitude., • Flexibility to work nights or mornings, weekends, holidays, and busy seasonal days (i.e. town festivals). Benefits: Hay Creek offers an extensive benefit and incentive package, including; • Insurance Benefit package, to include Company-funded Medical, Dental, Vision, Life, Disability, Accident, and Critical Illness, • Competitive Salary/Wages, • Competitive Paid Time Off Structure including Vacation, Sick, Holiday Pay, Jury Duty Leave, and Bereavement Leave, • Standard Annual Performance/Salary Reviews, • Merit and Cost of Living Adjustments, • Complimentary Meals Daily, • Free Parking, • Employee and Friends & Family Lodging Discounts as low as forty-nine dollars per night at all HCH Properties, • Discounts at specific property partners (NEIRA, Historic Hotels of America), • 50% Discount when Dining at any HCH Property, • Industry Discounts through Working Advantage (Entertainment Tickets, Hotels, Rental Cars, Outdoor Activities, Restaurants, etc.), • Supportive, open-door policy work environment, • Work Culture that is fun, energetic and motivating, • Employee Recognition Program - 'Delight and Surprise Dollars', • Accelerated Career Advancement to include professional enrichment, conferences & classes, and manager in training programs.

Job Description Front Desk Manager Position: Full-Time, Non-Exempt, Overtime Eligible Reports to: General Manager Location: Saratoga Arms Hotel, Saratoga Springs, NY Position Overview The Front Desk Manager oversees all aspects of the front office, including guest check-in/check-out, reservations, and team leadership. This role requires a balance of operational expertise and a guest-first mindset, ensuring every interaction reflects the warmth, attentiveness, and professionalism of a luxury boutique hotel. The Front Desk Manager will also collaborate closely with the Concierge Manager to build detailed guest profiles and create surprise-and-delight experiences that elevate every guest's stay. What We Offer • Base salary with performance-based bonus opportunities., • Health, dental, and vision benefits., • SIMPLE IRA with company match., • Paid time off and hotel discounts., • Professional growth and development in a boutique luxury setting., • Serve as the primary ambassador of the hotel’s brand and service philosophy., • Anticipate and fulfill guest needs, ensuring a seamless and personalized stay., • Resolve guest concerns and service issues with professionalism, empathy, and efficiency., • Collaborate with the Concierge Manager to build guest profiles, capture preferences, and curate personalized touches throughout the guest journey. Front Office Operations • Supervise daily front desk operations, including check-ins, check-outs, room assignments, and billing., • Oversee and manage the hotel’s reservation system, ensuring accuracy in bookings, confirmations, and pre-arrival communication., • Monitor room availability and work with housekeeping and maintenance to ensure readiness and smooth turnover., • Uphold service standards that reflect luxury-level hospitality., • Ensure compliance with all hotel policies, safety procedures, and industry regulations. Leadership & Team Development • Recruit, train, schedule, and mentor front desk associates and night auditors., • Lead by example with a hands-on, visible presence at the front desk., • Conduct regular team meetings, coaching sessions, and performance evaluations., • Foster a culture of hospitality, teamwork, and continuous improvement. Financial & Administrative Responsibilities • Assist in developing and managing the front office budget., • Monitor and reconcile daily transactions, deposits, and reporting., • Track and improve key performance indicators (guest satisfaction, efficiency, upselling success)., • Support revenue goals by promoting hotel amenities, upgrades, and packages. Collaboration • Work closely with the Concierge Manager to ensure a seamless guest journey and to align on surprise-and-delight strategies., • Partner with housekeeping, food & beverage, and sales teams to deliver consistent service across departments., • Provide feedback to leadership on guest preferences, booking trends, and opportunities to enhance offerings.Qualifications:, • 3–5 years of front office or guest services experience in luxury hotels, resorts, or upscale boutique properties., • Minimum 1–2 years of leadership experience in a hospitality setting., • Proficiency in property management systems (PMS) and reservations software., • Strong leadership, communication, and organizational skills., • Hands-on, service-driven, and detail-oriented., • Ability to work flexible hours, including evenings, weekends, and holidays., • Familiarity with local attractions, dining, and cultural offerings is a plus.About Company The Saratoga Arms Hotel is a luxury boutique hotel that gives guests a quiet, relaxing, and restorative vacation experience. We make sure our guests have an excellent stay in Saratoga Springs, providing sumptuous rooms, high-end amenities, friendly service, and a farm-to-table food experience for breakfast and evening cocktails. We spoil our guests with unparalleled advice about and access to all that Saratoga Springs has to offer: fabulous restaurants, historic sites, performing arts venues, and the famed Saratoga Race Course.

Job Description Come join the team at the newly opened Brookmere Hotel & Spa, situated on the outskirts of Saratoga Springs. We are seeking passionate and guest service focused Front Desk Agents to join our team at the Hotel. Maintain outstanding professionalism with the ability to multitask and excel in a fast pace environment. If you have an eye for detail, and a desire to learn and grow with a new company then we want to hear from you! The Brookmere Hotel and Regent Restaurant & Bar, opened in December 2024, situated just a mile from the Saratoga Racetrack and abutting Saratoga National Golf Course. The 10-acre site, formerly known as Longfellows Hotel, Restaurant, and Conference Center is home for the new 88-room upper-upscale hotel, full-service Restaurant and Bar with seasonal outdoor porch, Spa, Banquet facility with 6,000 sq.ft. of meeting and event space, and private access to Lake Lonely. Bonacio Construction leads the development, partnering with Hay Creek Hotels as managing partners. Pay Range is $17-$19 based on experience. Job Summary: * Greet and welcome all guests in a professional and hospitable manner. Address each and every guest using the S.E.A.C. method, with a smile, eye contact, acknowledge their presence in a timely manner with appropriate greeting, and kindly close. * Register guests and securely assign them a guest room and room key. Verify guest credit and process payment upon check-out. * Assist guests with any and all needs, including assisting in bringing luggage to their rooms, making restaurant reservations, and ensuring housekeeping and maintenance requests. * Have a thorough knowledge of hotel services, local shopping, dining, entertainment, and travel directions. * Provide telephone services and operate the multi-line phone system effectively. Follow all service scripts. * Have a thorough working knowledge of hotel property management system and rates/packages offered. Regularly check availability for reservation inquiries. Make and confirm reservations over the phone and coordinate those submitted online. * Professionally handle guest requests, solve problems and follow up on outstanding items. Communicate any elevated concerns to supervisor/manager. * Maintain the lobby area to ensure cleanliness and organization to comply with hotel standards. * Flexibility to step into whatever role is needed to deliver exceptional customer service. This may include taking on job responsibilities outside of this job description and may require assisting other departments in their regular functions. * Flexibility to work days, nights, weekends, holidays, and critical peak business days. * Know and practice all safety and emergency procedures. Lead emergency situations, such as evacuations. Follow all key procedures. Secure guest valuables. Manage Lost and Found per policy. Hay Creek offers an extensive benefit and incentive package, including; • Insurance Benefit package including company-funded Medical, Dental, Vision, Life, Disability, Accident, and Critical Illness plans*, • Free Life Insurance of $25K from HCH*, • Tax-free Flex Spending Accounts for Medical Costs and Daycare Costs*, • Wellcard membership (up to 60% discounts on prescriptions, gym memberships, and more).*, • Competitive Paid Time Off including Vacation, Sick, Holiday Pay, and Personal Birthday*, • Complimentary Staff Meals Daily, • Weekly payroll schedule, • Competitive Wages with Cost of Living Adjustments and Annual Performance/Wage Reviews, • Lodging Discounts at any HCH Property (Employee forty-nine per night, Friends & Family eighty nine per night), • Dining Discounts at any HCH Property (50% off food for employee and guests), • Spas, Golf Course, and Activities Discounts at any HCH Property, • Hospitality Discounts from our partners at the New England Inn & Resort Association and Historic Hotels of America, • Industry Travel Discounts through Working Advantage (rental cars, event tickets, local activities, etc.), • Supportive Culture that is fun and motivating, with open-door policy work environment, • Employee Recognition Program through 'Delight Dollars' appreciation and prizes, • Employee Assistance Program including 24/7 confidential support and KOFE financial education, • Accelerated Career Advancement of professional enrichment, company-sponsored conferences & classes, and our formal Professional Development Program for new managers in training. About Hay Creek Hotels: Founded in 2005, Hay Creek Hotels was created specifically to combine the intimacy of a boutique hotel with world-class cuisine, cutting-edge technology, unparalleled guest service and the exclusive amenities of a luxury inn. At Hay Creek Hotels, our passion is to pioneer superior service and inspire excitement within the small, independent hotel sector: to "Delight & Surprise" our guests every day. These values are driven by the idea that the best hotels and restaurants are the ones that draw on the spirit, culture and character of their locales. From meticulously renovated historic properties to exciting new-build hotels, we offer some of the most unique and interesting lodging and dining destinations in the United States. Our hotels and resorts are designed to reflect their respective neighborhoods and serve as good neighbors by participating in community events and causes. Through environmentally responsible design and day-to-day management, we adhere to best practices for sustainable operations at every location. Bringing a hyper-local focus to the hotel dining experience, the restaurants in the Hay Creek Hotels collection form deep connections with respected local farms and providers. Our chefs seamlessly integrate their regions' finest meats, seafood and produce with contemporary cooking styles and flavors. Each Hay Creek restaurant is distinguished by sophisticated yet casual ambiance and cuisine that delivers both comfort and surprise with each bite. We are not the average box hotel, and this is not the average dining experience. Dishes are created each night with the perfect balance of texture, flavor, and presentation. Farm-to-table food brings sensational seasonal menus with creative twists on old classics. Our Core Values and Beliefs; We promote and support a culture that Delights & Surprises each of our customers, associates, and business partners. Our Host Philosophy encourages each associate to develop the skills necessary to offer outstanding hospitality service outside the scope of their primary job responsibilities. Our Associate Promise is the commitment to truly listen to and communicate openly and honestly with all team members. We embrace Pride Of Ownership to create an, “I can, I am, I own,” empowered approach to everything we do. Partnering in our Local Community and respecting the environment we live in are beliefs we incorporate into daily operations. To learn more, visit us at • High School diploma or equivalent., • Ability to operate smoothly and professionally under high stress situations., • Ability to work in a constructive, team working environment with a positive, upbeat and customer-focused attitude., • 1 year customer service experience required, hotel environment highly preferred., • Must be very skilled with technology and a quick learner. Working knowledge of a Property Management System preferred., • Flexibility to work nights or mornings, weekends, holidays, and busy seasonal days., • May be subject to successful completion of background check.

Job Description The Brookmere Hotel and Regent Restaurant &Bar, which opened in November 2024 and managed by Hay Creek Hotels, the Brookmere is a landmark hospitality development in Saratoga Springs, NY. Located just one mile from the iconic Saratoga Racetrack and adjacent to the Saratoga National Golf Course, this reimagined 10-acre property—formerly Longfellows Hotel—features 88 refined guestrooms, a full-service restaurant and bar with a seasonal outdoor porch, a tranquil spa, and 6,000 square feet of flexible meeting and event space. With private access to Lake Lonely, this upper-upscale destination sets a new standard for boutique hospitality in the region. A Bellman's job is to be the first and last point of contact for guests, providing a positive experience by greeting them, assisting with luggage, and offering information on hotel services and local attractions. Duties include. • Transporting luggage, • providing directions, • arranging transportation, • maintaining the cleanliness of the lobby and bell stand area. Essential Skills and qualifications • Customer Service: Friendly, courteous, and professional demeanor, • Communication: Strong interpersonal skills to interact with guests and staff, • Physical Stamina: Ability to lift and carry heavy luggage and work on their feet for extended periods, • Knowledge: Familiarity with hotel services, procedures, and the local area, • Physical Dexterity: Agility and speed to handle luggage efficiently, • Teamwork: Ability to work collaboratively with other hotel departments. Benefits: Benefits: Hay Creek offers an extensive benefit and incentive package, including. · Insurance benefits, including Company-funded Medical, Dental, and Vision · 25K in Company-paid Life Insurance for our Managers · Additional Life, Disability, Accident, Critical Illness, Health Flex Spending, and Dependent Care Flex Spending options · Competitive Salary/Wages with Merit and Cost of Living Adjustments and Annual Performance/Wage Reviews · Competitive Paid Time Off Structure including Vacation, Sick, Holiday Pay, Jury Duty Leave, and Bereavement Leave · Employee and Friends & Family Lodging Discounts as low as forty-nine dollars per night at any HCH Property · Employee Dining Discount of fifty percent off when Dining at any HCH Property · Additional Discounts through Working Advantage (Entertainment Tickets, Hotels, Local Activities, Sports Passes, etc.) · Discounts at each of our Spas, Golf Courses, Fitness rooms/programs and other featured amenities · Supportive, open-door policy work environment · Work Culture that is fun, energetic and motivating · Employee Recognition Program – ‘Delight and Surprise Dollars’

Job Description The Brookmere Hotel and Regent Restaurant & Bar, opened in December 2024, situated just a mile from the Saratoga Racetrack and abutting Saratoga National Golf Course. The 10-acre site, formerly known as Longfellows Hotel, Restaurant, and Conference Center is home for the new 88-room upper-upscale hotel, full-service Restaurant and Bar with seasonal outdoor porch, Spa, Banquet facility with 6,000 sq.ft. of meeting and event space, and private access to Lake Lonely. Bonacio Construction leads the development, partnering with Hay Creek Hotels as managing partners. responsible for managing a hotel's financial operations and acting as a guest service representative during the overnight shift. They reconcile daily financial transactions, prepare reports, assist guests with check-in/out, and handle their requests. In essence, they maintain financial integrity and operational flow during the night. • High School diploma or equivalent., • Ability to operate smoothly and professionally under high stress situations. customer service experience a plus • knowledge of bookkeeping,, • computer literacy,, • strong organizational and communication skills., • They need to be detail-oriented, • able to multitask efficiently while working independently, often alone on the night shift. Benefits: • Insurance Benefit package including company-funded Medical, Dental, Vision, Life, Disability, Accident, and Critical Illness plans*, • Free Life Insurance of $25K from HCH*, • Tax-free Flex Spending Accounts for Medical Costs and Daycare Costs*, • Well card membership (up to 60% discounts on prescriptions, gym memberships, and more).*, • Competitive Paid Time Off including Vacation, Sick, Holiday Pay, and Personal Birthday*, • Complimentary Staff Meals Daily, • Weekly payroll schedule, • Competitive Wages with Cost-of-Living Adjustments and Annual Performance/Wage Reviews, • Lodging Discounts at any HCH Property (Employee forty-nine per night, Friends & Family eighty-nine per night), • Dining Discounts at any HCH Property (50% off food for employee and guests), • Spas, Golf Course, and Activities Discounts at any HCH Property, • Hospitality Discounts from our partners at the New England Inn & Resort Association and Historic Hotels of America, • Industry Travel Discounts through Working Advantage (rental cars, event tickets, local activities, etc.), • Supportive Culture that is fun and motivating, with open-door policy work environment, • Employee Recognition Program through 'Delight Dollars' appreciation and prizes, • Free Parking

Job Summary With more than 50+ years of consecutive growth, we’ve created a dynamic workplace where over 36,000 employees worldwide are empowered to grow and add to our entrepreneurial culture.To support our continued growth, we’re looking to add new talent, like you, to our team! Our people are

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