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LPN / LVN licensure required Preferred Experience Previous experience in Hospital Acute Care, ER or ICU, Prior Auth, Utilization Review / Utilization Management and knowledge of Interqual / MCG guidelines.

Provides timely expert medical review for requests to evaluate the medical necessity of services that do not meet utilization review criteria while located in a state or territory of the United States. Provides timely peer-to-peer discussions with referring physicians to clarify clinical information

Provider Resources, LLC (PRI) is seeking board-certified clinicians to join our panel for an important mission of ensuring quality healthcare for our Nation s Veterans. As a VA medical reviewer, you will conduct thorough, objective case reviews to assess the quality and appropriateness of care provided to Veterans. This is a remote, flexible position that allows you to contribute your clinical expertise while maintaining your current practice. What Should I Expect? • Performs comprehensive medical record peer reviews for determination of appropriate clinical outcomes in accordance with all State and Federal mandated regulations, • Make clinical judgments based on clinical experience and evidence-based medical research as a Subject Matter Expert (SME) in your clinical area of expertise, • Maintain compliance with all regulation changes as they impact medical and utilization review practices, • Document all review information as instructed, • Communicate report results to the appropriate supervisor, • Access electronic health information, as assigned/granted Do I Qualify?, • Must hold a current medical license, • Must be board certified within their clinical specialty (as appropriate), • Currently works a minimum of 20 hours per month within their area of clinical specialty, • Must have a minimum of 5 years full-time experience in direct care, • Must be actively seeing patients within the last 3 yearsWebsite: • Email:

Provides timely expert medical review for requests to evaluate the medical necessity of services that do not meet utilization review criteria while located in a state or territory of the United States. Reviews appeals for denied services related to current relevant medical experience or knowledge in

Job DescriptionBenefits: • Group Life Insurance, • Voluntary Insurance Plans, • EAP, • Public Service Loan Forgiveness- qualfied employer, • Dental insurance, • Health insurance, • Opportunity for advancement, • Paid time off, • Parental leave, • Training & development The Data Evaluation Coordinator is responsible for managing data collection, data entry, analysis, and reporting to support program evaluation, compliance, and program effectiveness. This role ensures that data systems are accurate, efficient, and aligned with performance metrics to measure program impact and improve service delivery. The coordinator ensures timely and accurate documentation in compliance with program requirements, funder regulations (PHS/NYCDOH, Ryan White, etc.), and internal quality assurance protocols. The Data Specialist ensures accuracy, compliance, and efficiency in data entry, program reporting, and performance tracking to support program evaluation and service improvement. RESPONSIBILITIES The major responsibilities of this position include, but are not limited to: 1. Data Management & Reporting • Develop and maintain data tracking systems for mental health and HIV program performance, client outcomes, and service utilization., • Collect, input, and validate data from multiple sources, ensuring accuracy and compliance with funding requirements (e.g., Ryan White, Medicaid, NYS OMH, HRSA)., • Ensure all client data is securely stored and managed per confidentiality and regulatory guidelines (HIPAA, 42 CFR Part 2, OMH reporting standards)., • Accurately input client demographics, case notes, service utilization, and program-related data into Electronic Health Records (EHR), funder databases (e.g., eSHARES and AIRs,), and internal tracking systems., • Ensure all required documentation is complete, error-free, and submitted within designated timeframes., • Maintain up-to-date client records, including intake forms, progress notes, referrals, and discharge summaries., • Ensure timely and complete data entry for intakes, assessments, service utilization, case notes, and program deliverables., • Review and reconcile discrepancies in client records and service reports to ensure data integrity.2. Program Evaluation & Reporting, • Analyze program data to assess trends, treatment adherence, mental health outcomes, viral load suppression rates, and service engagement., • Prepare reports for funders, program managers, executive leadership, and regulatory agencies to meet reporting requirements (e.g., PHS, OMH etc.)., • Develop and manage databases, dashboards, tracking systems, data visualizations, and presentations to communicate key findings to internal teams and external stakeholders., • Support quality improvement (QI) initiatives by identifying trends and gaps in service delivery., • Assist with developing and monitoring key performance indicators (KPIs) for program effectiveness., • Assist in preparing reports for funders, audits, and internal performance reviews.3. Data Quality & Compliance, • Ensure data accuracy, completeness, and adherence to HRSA Ryan White, HIPAA, and other regulatory standards., • Conduct routine quality checks to ensure compliance with funder reporting guidelines., • Assist in preparing monthly, quarterly, and annual reports for program tracking and evaluation., • Conduct routine data quality checks and correct errors to improve accuracy., • Promote a data-driven culture by helping staff understand and use data.4. Coordination & Support, • Work closely with therapists, case managers, clinicians, and outreach teams to verify service documentation and ensure accurate data collection and reporting., • Support the Clinical Director and Clinical Supervisor in compiling reports for audits, funder reviews, and internal assessments., • Participate in team meetings and trainings to stay updated on data management best practices. 4. Administrative & Technical Support • Assist with organizing and maintaining electronic and physical files for program documentation., • Support the development of data tracking tools and templates as needed., • Provide basic technical assistance to staff on data entry procedures., • Support the Quality Improvement (QI) team in conducting chart reviews and compliance checks., • Collaborate with staff to ensure accurate documentation of services and work closely with them to understand data needs., • Work with IT and database administrators to troubleshoot data-related issues., • Participate in meetings, training sessions, and funder audits as needed. QUALIFICATIONS • Associates degree or equivalent in Health Information Management, Data Management, Social Services, Public Health, or a related field required. Bachelors degree preferred., • 1-2 years of experience in data entry, administrative support, or records management, preferably in a healthcare, behavioral health, or nonprofit setting., • Experience working with HIV/AIDS services, behavioral health, or social services programs is a plus., • Proficiency in Microsoft Office (Excel, Word, Outlook) and data entry and analysis systems., • Experience using Electronic Health Records (EHR) systems and funder databases (AIRS, eSHARES, or similar platforms) is preferred., • Strong understanding of HIPAA compliance, data security, and other confidentiality regulations for mental health and HIV-related services., • Ability to manage multiple tasks and meet deadlines in a fast-paced environment., • Ability to interpret and communicate clinical and social service data to diverse stakeholders, • Strong problem-solving skills and attention to detail., • Excellent organizational and time-management skills., • Ability to work independently and collaboratively with program staff., • Knowledge of HIV prevention, treatment, and care models, including PrEP, U=U, and harm reduction, • Must be able to pass a background check, • Passion for HCCs mission.

Job Description POSITION SUMMARY: The Program Director will be responsible for the management and coordination of all day-to-day operations and provide direct and continuous supervision of residential staff and be responsible for residents and residence management. DUTIES & RESPONSIBILITIES: • Assures that all services and operations are in compliance with OASAS and other governmental licensing and regulatory requirements., • Provide documented clinical supervision to all counselors, and all levels of staffing., • Develop and monitor staff schedules to assure adequate staff coverage in the facility at all times., • Chairs weekly multi-disciplinary clinical case conferences., • Establishes liaison with appropriate agencies/outreach., • Ensures that required reporting deadlines are met., • Responsible for departmental budgetary planning, including cost control and prudent disbursement of Agency funds by department staff., • Assures compliance with all health, safety and fire regulations., • Participate in the review of all admissions., • LMSW/LCSW (Required) (CASAC/CASAC-T a Plus), • Thorough knowledge of regulatory requirements (820) of the New York State Office of Addiction Services and Support(OASAS)., • Must have at least three years (3) management experience in the substance use disorder treatment field., • Must be computer literate., • Driver’s license preferred.

Job Description About Urban Pathways Since 1975, Urban Pathways has engaged New York City’s most vulnerable residents, people on the streets or in areas unfit for human habitation, “lighting the path home, one person at a time.” Urban Pathways is a catalyst for transformative change in the lives of unhoused adults, empowering them to discover their inherent strengths and abilities. We provide essential support and foster an environment where individuals can redefine their narratives and become their best selves. Job Summary Reporting to the Medical Director, the Program Evaluator for the Proactive Support Team (PST) program will have a central role in documenting the impact of the PST model, supporting replication across sites, and producing evaluation reports that inform system-level improvements. The Program Evaluator will be responsible for leading data management, evaluation, and outcome measurements across the initiative. This role ensures that program fidelity, feasibility, scalability, and sustainability are rigorously assessed, and that data drives both daily practice and long-term strategy. The Program Evaluator will work closely with program leadership, frontline staff, and external evaluators to design, manage, and interpret qualitative and quantitative data systems, ensuring accurate reporting to funders and stakeholders. The Program Evaluator will be an active listener, provide high-quality customer service, and respond by exhibiting cross-cultural awareness with the ability to promote and contribute to an equitable and inclusive anti-racist organizational culture and environment. Key Responsibilities & Essential FunctionsEvaluation & Data Systems • Design and oversee data collection systems to track engagement, service utilization, housing stability, and health outcomes., • Develop and manage program logic models, KPIs, and fidelity monitoring tools., • Conduct internal program evaluation, including pre/post surveys, staff fidelity assessments, and resident outcome tracking., • Collaborate with external evaluators to ensure independent validation of results., • Prepare IRB protocols and ensure compliance with ethical research standards., • Conduct both qualitative (e.g., interviews, focus groups) and quantitative (e.g., statistical analysis, dashboards) evaluations., • Produce monthly dashboards, quarterly performance reports, and annual evaluation summaries for funders and leadership., • Support continuous quality improvement by providing timely feedback loops to program staff.Collaboration & Capacity Building, • Work with program staff to integrate evaluation findings into daily practice., • Train staff in data literacy, documentation standards, and fidelity to the PST engagement model., • Support program leadership in aligning evaluation findings with organizational strategic priorities., • Disseminate findings to stakeholders, including through conference presentations, peer-reviewed publications, and policy briefs. Administrative & Reporting, • Ensure timely submission of accurate evaluation reports to Helmsley Charitable Trust and other funders., • Manage data entry and reporting platforms (e.g., AWARDS, Excel, statistical packages)., • Assist with grant applications by providing evaluation data, outcomes analysis, and projected impact metrics., • Communicate effectively, both verbally and in writing, in a professional manner., • Facilitate and attends meetings, training, and supervisory sessions., • Master’s degree in Public Health, Social Work, Psychology, Evaluation Science, Data Analytics, or a related field required., • At least 3 years of experience in program evaluation, applied research, or data analytics in a human services or healthcare setting., • Strong knowledge of evaluation frameworks (logic models, outcomes-based evaluation, CQI)., • Proficiency in both quantitative and qualitative methods., • Skilled in data visualization and dashboard creation (Excel, Power BI, Tableau, or similar)., • Excellent communication skills, with ability to translate data into actionable insights for staff and leadership., • Strong problem-solving and project management skills., • A valid driver's license is required, with an acceptable driving record that complies with our insurance policy standards., • Ability to conduct fieldwork and interviews as needed., • Fieldwork may include visiting program sites, conduct interviews, and observing engagement practices., • May be required to work a flexible schedule including weekends, holidays, and evenings., • Ability to sit, stand, walk, bend, stoop, push, pull, lift (up to 25 lbs.)., • Desire to perform the essential functions of this job., • Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions., • Comfortable with using public transportation to travel to and from various programs sites Urban Pathways offers a comprehensive benefits package designed to support the well-being and professional growth of our employees. These benefits include: • Healthcare Coverage: Medical, dental, and vision insurance plans to keep you and your family in good health., • Retirement Savings: A 403(b) plan and a 401(a) with employer annual contribution to help you plan for a secure financial future., • Paid Time Off: Generous paid time off, including vacation, holidays, and personal days., • Professional Development: Opportunities for continuous learning and professional development to enhance your skills and advance your career., • Flexible Work Arrangements: Work-life balance is important to us, and we offer flexible work arrangements to accommodate your needs., • Wellness Programs: Employee wellness programs, including fitness initiatives and mental health support., • Employee Assistance Program (EAP): Confidential counseling and support services for personal or work-related issues., • Employee Recognition: Recognition programs to celebrate and reward outstanding contributions.

Provides timely expert medical review for requests to evaluate the medical necessity of services that do not meet utilization review criteria while located in a state or territory of the United States. Reviews appeals for denied services related to current relevant medical experience or knowledge in

Provides timely expert medical review for requests to evaluate the medical necessity of services that do not meet utilization review criteria while located in a state or territory of the United States. Provides timely peer-to-peer discussions with referring physicians to clarify clinical information

Job Purpose The Case Management Coordinator supports the operations within required timeframes and collaborates well with all team members in alignment with the organization’s mission and goals. The Case Management Coordinator will perform audits, consolidations, and standardizations of Charge Data Masters (CDM/CGT) and Revenue Integrity workflows. In addition, the Case Management Coordinator will work to improve charge capture accuracy through workflow assessments, coordinating coding reviews, process improvements, and report generation. Duties & Responsibilities • Communicate information thoroughly and compose and distribute daily, weekly, and monthly reporting as needed, • Communicate appropriate and accurate information to the supervisor/director of the Case Management department, • Input data into the computer systems accurately relevant to all Case Management activities, Utilization Review and other items managed by the Case Management department, • Maintain electronic and manual files of all Case Management activities, process improvement initiatives and results, • Forward information to other departments as indicated, • Utilize various systems to track and report on departmental activity, • Coordinate and provide reports as requested, • Manage and review accounts for accuracy and completeness without compromising quality in entering area specific information, • Adhere to required timeframes and deadlines for reporting and work requirements, • Effectively identify and communicate barriers preventing accurate data entry and report generation to leadership, • Manage the Case Management tracking system(s) and reporting functions, • Request medical records for retrospective review from Health Information Management, • Other duties as assigned, • Use, protect and disclose patients’ protected health information (PHI) only in accordance with Health Insurance Portability and Accountability Act (HIPAA) standards, • Understand and comply with Information Security and HIPAA policies and procedures at all times, • Limit viewing of PHI to the absolute minimum as necessary to perform assigned duties Qualifications • Highs School diploma or equivalent required, • 2 years of experience with databases and other spreadsheet reporting software preferred, • Experience with Case Management software desired (CarePort/Wellsky/MCG/etc), • Advanced level of Excel proficiency and experience in financial modeling and analysis, • Advanced Microsoft PowerPoint and Word skills, • Ability to complete tasks with a high degree of accuracy, • Strong analytical and problem-solving abilities, with a data-driven approach to decision-making and a focus on continuous improvement, • Ability to adapt to a fast-paced and changing environment, managing multiple priorities and deadlines effectively, • Strong interpersonal skills, ability to communicate well at all levels of the organization, • Strong problem solving and creative skills and the ability to exercise sound judgment and make decisions based on accurate and timely analyses, • High level of integrity and dependability with a strong sense of urgency and results oriented, • Excellent written and verbal communication skills required, • Gracious and welcoming personality for customer service interaction Working Conditions • Occasional travel may be required, • May need to work outside of normal business hours on occasion, • Physical Demands: While performing the duties of this job, the employee is occasionally required to move around the work area; Sit; perform manual tasks; operate tools and other office equipment such as computer, computer peripherals and telephones; extend arms; kneel; talk and hear., • Mental Demands: The employee must be able to follow directions, collaborate with others, and handle stress., • Work Environment: The noise level in the work environment is usually minimal. #CB Med-Metrix will not discriminate against any employee or applicant for employment because of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, genetic information (including family medical history), political affiliation, military service, veteran status, other non-merit based factors, or any other characteristic protected by federal, state or local law.

FTE Professional Development Manager position Hybrid New York Full time The Opportunity We are seeking a Professional Development Manager to join our Firm. This position will be based in our New York office (hybrid). In this position, you will work closely with practice and firm leaders to ensure a full range of training, performance management, on-boarding, engagement, and staffing activities are implemented in the given practice area(s). You will work within the Global Attorney Development team and collaborates with the members of Attorney Development and other departments to facilitate the successful implementation of the Firm's attorney development objectives at the practice level. Responsibilities include but are not limited to: • Builds professional relationships with the partners and establishes credibility as a trusted resource to support leadership goals, attorney development and inclusivity. Including, actively providing suggestions to address staffing issues, morale concerns, training programs, and development., • Develops a professional relationship with each attorney, including an in-depth understanding of professional aspirations, experiences, strengths, development needs, and relevant personal circumstances., • Recommends resources to address development needs and monitors progress., • Works closely with internal departments to support practice group and Firm initiatives., • Manages associate and counsel evaluation process (e.g. collects feedback, prepares performance summaries, works with partners in determining department messages and participates in the face-to-face review meetings)., • Identifies and develops department training programs., • Collaborates with partners to ensure utilization is equitable, including exposure to a variety of matters and partners, and consistent with client needs., • Coordinates work assignments with other practice groups., • Tracks vacation schedules to ensure that plans are in place for coverage., • Provides weekly practice status reports to practice department partners (staffing, absences, training, etc.), • Organizes group events and team building activities using input from partners (e.g. Summer and Holiday events; Attorney Development Partner activity)., • Encourages attendance at Firm and department functions and programs., • Works on a variety of ad hoc projects as needed., • Demonstrates effective interpersonal, written and verbal communication skills to facilitate effective work relationships with others., • Manages Firm resources responsibly., • Complies with and understands Firm operation, policies and procedures., • Performs other related duties as assigned. Qualifications, • Applies professional interpersonal and collaborative skills to develop and maintain relationships, • Demonstrates a service-oriented approach, • Knowledge of relevant firm computer software programs (e.g., Word, WebEx, Outlook, Excel, PowerPoint), with the ability to learn new software and operating systems, • Demonstrates effective interpersonal and communication skills, both verbally and in writing, • Demonstrates close attention to detail, • Excellent analytical, troubleshooting, organizational, and planning skills, • Ability to respond quickly and positively to shifting demands, projects and priorities, • Proven project management skills involving setting goals and achieving results, • Ability to respect, protect and maintain highly confidential and sensitive information, • Ability to organize and prioritize work, • Ability to work well in a demanding and fast-paced environment, • Ability to work under pressure and conflicting circumstances, • Ability to work well independently as well as effectively within a team, • Ability to use discretion and exercise independent and sound judgment, • Strong interest and experience in professional development, • Strong demonstrated leadership, • Flexibility to travel as needed, • Flexibility to adjust hours and work the hours necessary to meet operating and business needs Experience and Education, • Bachelor's Degree, JD Preferred Please send resumes to

Provides timely expert medical review for requests to evaluate the medical necessity of services that do not meet utilization review criteria while located in a state or territory of the United States. Provides timely peer-to-peer discussions with referring physicians to clarify clinical information

Provides timely expert medical review for requests to evaluate the medical necessity of services that do not meet utilization review criteria while located in a state or territory of the United States. Reviews appeals for denied services related to current relevant medical experience or knowledge in

Oncology, recognized by the American Board of Medical Specialties (ABMS), with recent practice experience in direct patient care (within the past 18 months). Provides timely expert medical review for requests to evaluate the medical necessity of services that do not meet utilization review criteria

JOB DESCRIPTION Job Summary Provides lead level clinical support to healthcare services team supporting one or more of the following functions: care management, utilization management, care transitions, long-term services and supports (LTSS), behavioral health, and other clinical programs, and collaborates with multidisciplinary team coordinating integrated delivery of member care across the continuum. Strives to ensure member progress toward desired outcomes and contributes to overarching strategy to provide quality and cost-effective member care. Essential Job Duties • Provides level support to healthcare services department staff - devising/implementing delegation assignment strategies, facilitating healthcare services processes and communicating/coordinating activities. • Resolves issues and complaints that arise in day-to-day healthcare services operations and communicates escalation issues to healthcare services leadership. • Assists in training of healthcare services staff according to department standards, policies and procedures. • Maintains a minimal caseload to ensure adherence to appropriate guidelines and provide assistance to staff who have an ongoing member caseloads that may required additional support. • Collaborates with and keeps healthcare service leadership apprised of operational issues, staffing issues, system and program needs. • As a subject matter expert clinical lead, provides support, recommendations and education as appropriate to all other clinical and non-clinical staff. • Monitors healthcare services staff workload for adherence to policies, procedures, guidelines, and program specific requirements. • Actively participates in the department auditing program to review, communicate findings and identify opportunities for improved quality and compliance. • Shares quality and productivity scores with individual staff for awareness. • Provides feedback to healthcare services leadership on staff performance issues and consults with leadership on corrective action as necessary for performance improvement. • May collaborate with leadership to ensure the daily authorization reconciliation report (DARR) is run each work day and cases found non-compliant or missing compliance elements are remediated promptly. • May collaborate with leadership ensuring the care management monitoring tool (CMMT) is run every work day and cases are addressed to maintain health rid assessment (HRA) and care plan compliance. • Acts as liaison to both internal and external customers on behalf of both Molina and healthcare services department areas. • Maintains confidentiality, effective workplace relationships and adheres to company code of conduct. • Attends/participates in departmental, company-wide, and external committees, task forces, or work groups as assigned. groups as assigned. • Local travel may be required (based upon state/contractual requirements). Required Qualifications • At least 4 years experience in health care, and at least 2 years of managed care experienced in utilization management • Registered Nurse (RN) ONLY if required by state contract, regulation or state board licensing mandates. If licensed, license must be active and unrestricted in state of practice. • Demonstrated knowledge of community resources. • Proactive and detail-oriented. • Ability to work within a variety of settings and adjust style as needed - working with diverse populations, various personalities and personal situations. • Ability to work independently, with minimal supervision and demonstrate self-motivation. • Responsive in all forms of communication. • Ability to remain calm in high-pressure situations. • Ability to develop and maintain professional relationships. • Excellent time-management and prioritization skills, and ability to focus on multiple projects simultaneously and adapt to change. • Excellent problem-solving, and critical-thinking skills. • Strong verbal and written communication skills. • Microsoft Office suite/applicable software program(s) proficiency. Preferred Qualifications • Registered Nurse (RN). License must be active and unrestricted in state of practice. • Certified Case Manager (CCM), Certified Professional in Health Care Management certification (CPHM), Certified Professional in Health Care Quality (CPHQ) or other health care or management certification. • Medicaid/Medicare population experience. • Clinical experience. Prior experience overseeing Utilization Management processes, interQual, MCG guidelines, PEGA experience etc. Work schedule: full time daytime business hours, with some weekends and holiday support may be required. To all current Molina employees: If you are interested in applying for this position, please apply through the Internal Job Board. Molina Healthcare offers a competitive benefits and compensation package. Molina Healthcare is an Equal Opportunity Employer (EOE) M/F/D/V Pay Range: $29.05 - $56.64 / HOURLY *Actual compensation may vary from posting based on geographic location, work experience, education and/or skill level.

Job Description Who We Are: CAMBA is a community of staff, volunteers, clients, donors, neighbors and partners who work together to build an inclusive New York City, where all children and adults have access to the resources and supports, they need to thrive. We take a comprehensive approach by offering more than 180 integrated programs in: Education & Youth Development, Family Support, Job Training & Employment Support Services, Health, Housing, and Legal Services. We reach almost 80,000 individuals and families, including almost 13,000 youth. CAMBA serves a diverse cross section of New Yorkers from new mothers in Brownsville to job seekers in the Rockaways. More than half of our clients are immigrants and refugees from around the globe. Over 85% of our families are living in poverty, reflecting the challenges faced by nearly 1.7 million New Yorkers today. CAMBA operates six transitional housing facilities for families with children experiencing homelessness funded by New York City Department of Homeless Services. Each facility offers clients a supportive, structured, therapeutic, safe, and drug-free environment. CAMBA’s Flagstone Family Center provides comprehensive case management services to 158 families. CAMBA’s The Kensington Family Shelter provides comprehensive case management services to 64 families. CAMBA’s The Kings Inn Family Shelter provides comprehensive case management services to 100 families. CAMBA’s The Landing Family Shelter provides comprehensive case management services to 169 families. CAMBA’s Park Avenue Family Shelter provides comprehensive case management services to 63 families. CAMBA’s Evergreen Residence provides comprehensive case management services to 51 families who are in a transitional residence program for families experiencing homelessness. Several programs receive additional funding to enhance the services to the families and provide evidence-based programming for parenting support and young adults. Position: Senior Vice President of Family Shelter Services Reports To: Executive Vice-President Location: 955 Flatbush Avenue, Brooklyn, NY 11226 What The Senior Vice President of Family Shelter Services Does: • Participate in the preparation of proposals and the negotiation process for contracts and/or subcontracts., • Understand all aspects of contract requirements and communicate this understanding to staff., • Conduct one-on-one weekly supervision of direct reporting staff in order to ensure quality service delivery to clients., • Facilitate a strategic planning process to ensure efficient operational achievements and future expansion/growth., • Make recommendations to the appropriate Executive Vice-President regarding organizational policies, procedures, and protocols., • Clearly communicate CAMBA’s and the funders’ policies, regulatory requirements, guidelines, and program performance targets to staff., • Develop and implement Quality Assurance measures to eliminate liability and enhance service delivery., • Communicate with staff on issues related to client progress and best program practices., • Ensure staff utilization of electronic database and conduct oversight to ensure data integrity., • Analyze program and demographic data to make programmatic improvements., • Review and approve staffs’ training, vacation/leave requests and professional development., • Approve program supply requests, payment request forms and staff’s travel and expense vouchers., • Ensure that all direct and subordinate staff comply with CAMBA’s policies and procedures., • Ensure that any corrective action taken reflects compliance with CAMBA’s policy and procedure., • Ensure that all goals, targets, and performance outcomes are met on a monthly/quarterly/annual basis., • Ensure that all consultants’ and subcontractors comply with all contractual and agency standards., • Identify and secure supplemental resources (i.e.-funding, in-kind donations, etc.)., • Liaison with community leaders including police officials and building owners/partners to secure support., • Review and analyze program budget expenses and make recommendations for budget modifications., • Ensure budget expenditures are appropriate and within fiscal and contractual guidelines., • Ensure the accuracy and timeliness of all weekly/monthly/quarterly/semester/annual reports and statistical information for both CAMBA management and funder use., • Prepare, review and submit weekly reports and statistical information., • Conduct regular administrative staff meetings., • Review and approve timesheets., • Prepare performance appraisals for direct reporting staff., • Confer with the appropriate Executive Vice-President and Senior Staff as needed regarding programmatic and personnel issues., • Represent CAMBA at funder/outside agency/community meetings as requested., • Immediately reports to the appropriate Executive Vice-President any: monitoring visits or funders’ events; significant events; any incident that might subject CAMBA to liability., • Master’s Degree (M.A.). A license is required of these Master's Degrees: Social Work (LMSW or LCSW), Mental Health Counseling, Counseling/Guidance, Art Therapy. Status: Full-time (35 hours per week) Benefits: CAMBA offers a comprehensive benefits package including health insurance, dental insurance, 403(b) retirement plan with employer match, paid time off (vacation, personal, and sick time), and paid holidays. CAMBA is an Equal Opportunity Employer. We value a diverse workforce and inclusive workplace. People of color, people with disabilities, and lesbian, gay, bisexual, and transgender people are encouraged to apply. We consider all applicants without regard to race, color, religion, creed, gender, gender identity, gender expression, national origin, age, disability, socio-economic status, marital or veteran status, pregnancy status or sexual orientation. Powered by JazzHR pLmppFgSbr

Job DescriptionDescription: The Case Assignment Coordinator plays a critical administrative role in supporting the firm’s legal operations by maintaining and updating the central case assignment database. This position ensures an efficient and equitable allocation of matters to attorneys and support staff, ensuring optimal workload distribution and timely progression of matters. The Case Assignment Coordinator also monitors and records attorney and client preferences and assignment histories to support efficient and consistent staffing practices. The position will review firm databases and software to ensure accuracy, completeness, and compliance with firm policies. Duties and Responsibilities • Manage and organize the firm’s caseload, including determining appropriate attorney assignments based on factors like attorney expertise, capacity, and firm priorities, • Collaborate with Paralegal team for paralegal staffing, • Maintain and update the case assignment database with current information on assigned staff, including attorneys, paralegals, and partners, • Record and track attorney and client-specific preferences with requirements related to staffing, • Track staffing requirements and updates for every new matter from initiation through resolution, • Regularly update case-staffing records to reflect changes in staffing, case assignments, and personnel status, • Respond to internal inquiries related to case assignments and team composition, • Coordinate with attorneys, paralegals and administrative teams to verify accuracy and completeness of assignment data, • Audit case staffing to ensure all matters are appropriately staffed, • Generate regular and ad hoc reports to support staffing decisions and workload analysis, • Assist in implementing internal protocols for data integrity and security related to matter assignments, • Participate in ongoing efforts to improve database functionality and reporting tools, • Assist with data analysis and reporting, as needed, • Bachelor’s degree in a relevant field (e.g. paralegal studies, business administration, criminal justice) or equivalent experience required, • Minimum 3 years of experience in a legal support or administrative role, preferably within a law firm setting, • 1-3 years of data entry or administrative experience, preferably in a legal or professional services environment., • Strong attention to detail and organizational skills, • Advanced proficiency in Microsoft Office Suite, MS Excel, including use of pivot tables, data analysis, reporting, and utilization of complex formulas. Experience with VBA preferred, • Familiarity with legal practice management software, e.g., viAllocate, is a plus, • Ability to handle confidential information with discretion, • Excellent verbal and written communication skills Equal Opportunity Employer Kahana Feld provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Job Type Full-Time, Non-Exempt Supervisory Responsibilities None Work Location Hybrid Work Schedule 8:30am - 5:30pm Monday-Friday. Occasional weekends and holidays. Hourly Rate $25-$35 per hour Physical Requirements Primarily sedentary work. Exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects. Repetitive motion. Substantial movements (motions) of the wrists, hands, and/or fingers. The worker is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading. Work is performed in an office environment and requires the ability to operate standard office equipment and keyboards. Must have the ability to walk short distances, and/or drive a vehicle to deliver and pick up materials. Work can be performed with or without accommodations. Travel 5 – 10% domestic travel by ground and or air, dependent on firm needs Requirements:

Job Description Summary: The MDT Coordinator is responsible for coordinating efforts between Law Enforcement (NYPD), Child Protective Services (ACS), Prosecution (DA Offices and Corporation Counsel) Medical Personnel (Child Abuse Pediatricians and Nurse Practitioners) and Mental Health/Victim Advocacy (Safe Horizon) to provide a comprehensive multi-agency response to child victims of alleged sexual and/or severe physical abuse and their impacted family members. Additionally, this position is responsible for monitoring the progress and outcome of all cases throughout a family’s involvement with the CAC. Reporting directly to the CAC Senior Director, the MDT Coordinator is the only position in the entire CAC facility that is responsible for facilitating, navigating and coordinating the complex multidisciplinary team response of six on-site partner agencies and their respective staff. Capitalizing on the position’s critical importance in the CAC model and structure, critical goals of the MDT Coordinator’s complex role include: • Coordinate and facilitate case specific MDT meetings, • Activate and coordinate an immediate CAC MDT response for each new case referred to the CAC, • Mobilize MDT members assigned to each new case to facilitate the sharing of critical intake information to initiate the investigation MDT response, • Ensure that timely pre-forensic and post-forensic interview MDT meetings occur with team members assigned to each case, • Ensure that MDT members are keeping client families informed on the status of the investigation and response while they are at the CAC (i.e. follow-up appointments, court dates), • Facilitate multi-disciplinary team case planning and case review meetings in the absence of the Senior Director (often discussing between 30-60 cases during each meeting including on-site and off-site MDT members assigned to each case) and/or support the Senior Director in meeting facilitation, • Maintain a system for identifying all cases to be discussed at MDT meetings and tracking progress and outcomes of cases, • Provide consultation and coordination, • Work in collaboration with the CAC medical team to ensure the timely provision of on-site medical examinations for child victims are scheduled, • Be available for case consultation for community partners requesting an MDT meeting to determine appropriateness and next steps, • Connect community partners with other professionals involved in their cases, • Advise community partners of available resources for children and their families, • Work directly with child victims and involved family members, • Meet with children and families (at child interviews, hearings, etc.) to introduce them to the system and available services, • Work in collaboration with Safe Horizon CAC staff to advocate on behalf of the child victim and involved caregivers to address case management needs including the utilization of Safe Horizon’s Emergency Client Assistance Program (ECAP) and/or Project Debby;, • Answer questions and provide support for families while at the CAC, • Respond to parents and families who present to the CAC in crisis, • Ability to influence, navigate and facilitate multidisciplinary team communication and actions, • Excellent organizational and time management skills required, • Strong communication, interpersonal, problem-solving and crisis management skills required;, • Expected to complete additional training to obtain specific knowledge on multidisciplinary team coordination and facilitation, • Two (2) years of professional experience working with children and families who have either experienced abuse or impacted by trauma and/or two (2) years of professional experience in working with the criminal justice or child welfare system required., • Proficiency in excel, and willingness to gain expertise in CMS AmeriCorps, Peace Corps and other national service alumni are encouraged to apply. Technology Statement: Applicants may be responsible for providing the equipment and tools they need to work remotely as required, such as access to a computer, internet service, and phone service. Safe Horizon will discuss potential solutions with candidates and may assist where needed and agreed to in advance. Please follow this link to view complete EEO Law and complaint filing information: Know Your Rights: Workplace discrimination is illegal. Hiring Range: $25.82 - $29.05 Hourly Full-time Hours: 35 Hours per week Full-time Benefits: Vacation Time, Paid Sick Time, Holidays, Medical, Dental, Vision, 403(b) Retirement Plan, Company Life Insurance, Medical/Dependent Care Flexible Spending Accounts, Tuition Assistance Program, Commuter Benefits Program, Gym Reimbursement, Parental Leave, Employee Learning Center

Job DescriptionJob Summary: The DSS will coordinate the program scope of services required by DHS. Provide direct supervision and weekly team meeting with the Site Director, case management team and operations personnel. Complete and forward required reports and housing placement statistics to DHS on a timely basis. Duties: Manage and monitor all aspects of program based on DHS contractual requirements Execute the implementation of required delivery of services to adult homeless families residing in the shelter. Coordinates the work of the Social Service team to ensure effective service delivery to clients. Schedules Multi-disciplinary teams at the site to optimize staff availability to clients and staff access to on site services. Over sees the day to day operations to ensure new intakes and move outs are coordinate with efficiency. Hires, orients, supervises, and disciplines the onsite case management team Conducts quality assurance spot checks (e.g., sitting in on a Caseworkers group) on a regular basis. Reviews individual case files and social service plans on a monthly basis for quality assurance and efficacy. Reports monthly to Senior Praxis Management on agency adherence to Quality Assurance Utilization Review Plan and makes recommendations for improvements. Oversees the disposition of all client complaints, ensuring timely and fair resolution. Conducts Resident meetings, when applicable, to keep residents abreast of developments. Administers Praxis & DHS Code of conduct policies. Prepares Ensures readiness for audits by DHS, OTDA and other Governmental agencies Conducts monthly staff meetings with all multi-disciplinary teams, consisting of Social service, security and operations. Is on call 24 hours a day/seven days a week in case of emergencies. Enforces Program Operations building protocol, ensure that incident reports are filled properly and on time with DHS and internal departments. Submits reports on a timely basis to all required parties. Attends Community Board meetings to cultivate trusting relationships with community members. Attends all required trainings and meetings. Performs any other duties, as required by supervisor. Qualifications: Education: MSW, LMSW or equivalent experience required. Experience: Relevant experience of five years or more with disenfranchised population, supervisory experience preferred. Skills: Commitment to working with homeless adult families Computer literacy; Microsoft Office Suite preferred. Fluency in Spanish a plus. ACKNOWLEDGEMENT OF JOB DESCRIPTION BY EMPLOYEE: I understand the above job description as an accurate presentation of my job performance expectations.

Job Description ABOUT US New York Edge (NYE) is the largest provider of school-based afterschool and summer programming in New York City, serving thousands of students annually across all five boroughs and Long Island. Our mission is to help young people discover their potential by providing programs that support academic achievement, social-emotional development, and leadership growth. NYE also serves as a leading Community-Based Organization (CBO) in the NYC Community Schools initiative, partnering with school leadership to coordinate integrated supports such as expanded learning, family engagement, and wellness services to ensure students and families have access to comprehensive school-based resources. Summary: New York Edge is seeking a passionate, community-driven leader with a strong background in youth development and education to lead and strengthen our Community School initiatives. The Deputy Director of Community Schools is instrumental in driving and executing high-impact programming that supports students, families, and school communities across their portfolio. The Deputy Director will be responsible for daily program operations, program design and enhancement, risk management, contract compliance, staff recruitment, training and supervision, relationship building, data analysis, and fiscal management. A key aspect of this role is cultivating meaningful, collaborative relationships with principals, school and district leaders, families, and community partners. The Deputy Director serves as a trusted connector and advocate—elevating the visibility of New York Edge in key communities and aligning resources to meet the evolving needs of the students and families we serve. Pay: $80,000 to $85,000. Salary offered is commensurate with experience and credentials. Schedule: Monday-Friday (evenings and weekends may be required) Essential Job Functions: * Lead Program Directors in developing comprehensive needs assessments for each school community and monitor the implementation of targeted strategies to address identified needs * Design and implement innovative programming that responds to the evolving needs of students, families, and community stakeholders. * Support Program Directors in aligning curricula with New York Edge and funder guidelines. Provide leadership in adopting intentional, evidence-based pedagogical approaches grounded in positive youth development frameworks, ensuring alignment with NYCPS and current educational trends. * Guide Program Directors in delivering culturally competent, inclusive programs focused on project-based learning, civic engagement, college and career readiness, mental health and SEL, social justice, and elevating student voice. * Assist Program Directors with the development and execution of strategic recruitment plans to ensure full program participation and engagement. * Conduct regular site visits to observe programming, provide actionable feedback, and identify areas for continuous improvement * Evaluate program effectiveness, set measurable goals and benchmarks, and implement continuous quality improvement plans * Foster strong relationships with school leaders, community stakeholders, and external partners to advance the Community School model. * Oversee daily operations across all assigned sites, ensuring efficiency, compliance, and alignment with the Community School framework and organizational mission. * Lead risk management efforts across all sites, ensuring safe and supportive environments for students and staff, and ensuring all Program Directors are fully trained on organizational procedures and protocols * Supervise and evaluate program staff, identify professional development needs, and lead training initiatives to improve team performance * Analyze program data to inform strategic decisions, enhance impact, and guide resource allocation * Serve as a liaison to funders and external stakeholders, maintaining clear communication and compliance with reporting requirements. * Review and approve administrative items such as staff attendance, payroll, and purchasing to ensure accuracy and adherence to policy * Support organizational efforts in staff recruitment and retention, promoting a positive workplace culture and long-term employee engagement. * Create and implement standardized procedures, tools, and systems to streamline operations and improve efficiency. * Partner with the Director of Development to respond to Requests for Proposals (RFPs) and secure funding from local, state, and federal sources * Provide fiscal oversight, including developing and managing site-level budgets, monitoring expenditures, approving purchases, and ensuring compliance with funder and organizational guidelines. * Ensure all program documentation meets legal, grant, and licensing standards. * Monitor grant compliance by aligning milestones with performance goals and managing deliverables. * Represent the organization at meetings, trainings, and public functions, as assigned * Maintain high standards of organization, accountability, and autonomy in managing multiple priorities. Education Requirement(s): * Bachelor’s Degree required; Master's preferred in education, youth development, social work, or related field Experience Requirement(s): * Five years of management experience, preferably supervising school-based, multi-site programs * At least 7 years of experience in the field of urban education or community-based organizations * Demonstrated work experience in building relationships to advance program goals and objectives, preferably in a youth development setting * Experience managing program budgets in excess of $800,000 * Understanding of the New York City Public Schools (NYCPS) and Department of Youth and Community Development (DYCD) systems and languages * Knowledge of the Community School framework and whole-child, whole-family approaches preferred Required Knowledge, Skills, & Abilities: * Ability to maintain calm during tense situations and negotiations, with a strong ability to create consensus and persuade diverse constituents * Bilingual skills (Spanish) are highly preferred * Systems thinker, data-driven decision-maker with data utilization know-how * Proven ability to energize, motivate, and engage staff * Excellent organizational, analytical, financial management, and problem-solving skills * Skilled in managing complex initiatives, meeting deadlines, and balancing competing priorities. * Excellent written and verbal communication for a variety of audiences, including reports, proposals, and public speaking. * Proficiency with general computer literacy, MS Word, Excel, PowerPoint and other systems as needed * Ability to travel to the sites and throughout the New York Edge service areas. Work Environment & Physical Demands: * Work is performed mostly within a New York City Public School and requires interaction with the community at large during events, outreach, and trips. * May be required to walk up and down stairs, lift or move objects/materials as needed. * Work hours will be consistent Monday through Friday, with potential for some weekend or evening scheduled activities or events. At the time of offer and acceptance, the job requires safety and security clearances through the Department of Education and the Department of Health. New York Edge is an Equal Opportunity/Affirmative Action Employer. We encourage candidates from all backgrounds and communities to apply. Disclaimer: The statements herein are intended to describe the general nature and level of work being performed by the employee in this position. These statements are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of a person in this position.

Job DescriptionLocations Available: Odyssey House Leadership Center 309-311 6th Street New York, NY 10003 EDGECOMBE RESIDENTIAL TREATMENT PROGRAM 611 Edgecombe Avenue New York, NY 10032 Lafayette 1264 Lafayette Avenue Bronx, NY 10474 Our Mission: Since 1967, Odyssey House has been providing innovative services and programs to a broad population of individuals and families struggling with substance use and mental health disorders. Odyssey House helps New Yorkers of all ages—and across all five boroughs—beat drugs and alcohol with highly individualized treatment programs. Odyssey House provides high quality, holistic treatment impacting all major life spheres, including: psychological, physical, social, family, educational and spiritual in order to support personal rehabilitation, renewal and family restoration. If that sounds different than other treatment programs, you’re right. Because Odyssey is where recovery gets real. In addition to competitive salaries, Odyssey House offers: • A 35-hour work week (as opposed to a 40-hour work week), • Vacation Plan and Holiday Schedule, • Life Insurance, • Medical Insurance (Two Plans), • Dental and Vision Insurance, • Additional Insurance Coverages (hospitalization, accidental, critical illness coverage), • Long-Term & Short-Term Disability, • Flexible Spending Account/Health Reimbursement Account, • 403(b) Plan, • Corporate Counseling Associates (CCA) EAP benefit, • Ability Assist Counseling Services (through The Hartford), • Commuter Benefits, • Educational Assistance Programs, • Special shopping discounts through ADP Marketplace and PlumBenefits, • RUFit?! Fitness Program, • Pet Insurance, • Legal Assistance, • Optum Financial Service through ConnectYourCare MAJOR FUNCTIONS: The Director of Residential Treatment Program (OASAS) is responsible for the day to day operation and coordination of an OASAS 819 certified and funded residential services program. She/he is responsible for oversight of job performance, guidance of all program employees and for the direct supervision of designated subordinate staff. The Director of Residential Treatment Program (OASAS) is responsible for maintaining OASAS regulatory compliance and assuring that programs operate in accordance with Odyssey House organizational standards. SPECIFIC DUTIES & RESPONSIBILITIES: • Develop and monitor program systems, policies and procedures., • Maintain good relations with and act as liaison to the state monitoring agency., • Act as liaison to funding and referral sources, the community-at-large, and the corporate officers., • Assure that all Utilization Review, Quality Assurance and Incident Reporting activities are conducted in accordance with Odyssey House policies and applicable regulatory standards., • Supervise the maintenance of adequate and up-to-date records on all residents, as well as supervise record-keeping responsibilities of staff in accordance with applicable regulatory standards and Odyssey House policies., • Ensure clinical and operational support coverage for facility and maintain on call telephone accessibility on an ongoing basis, • Monitor admissions procedure to ensure compliance with OASAS guidelines, • Accurately submit and review data submitted to HRA STARS., • Responsible for ensuring the overall cleanliness and maintenance of the facility; ensure compliance with safety and physical plant standards., • Prepare all proposals and reports as needed., • Acts as resident advocate, assuring that all residents’ rights are respected and that all grievances and complaints are addressed in a timely and equitable manner in accordance with all applicable laws and regulations., • Prepare monthly reports for the Senior Manager responsible for clinical oversight., • Prepare annual work plan., • Responsible for all personnel actions, including recruitment, hiring, evaluation, promotion, disciplinary action and separation of program staff., • Assures that all program staff members are adequately trained, • Provides and implements formal orientation plan to newly hired direct subordinate staff., • Provides direct supervision for designated staff as per Odyssey House policies., • Prepare written annual evaluations on staff under his/her supervision. Review evaluations of all program staff., • Comply with all OASAS regulations and participate in the certification process., • Conduct regular clinical and administrative meetings with staff., • Provide ongoing training for program staff and participate in Odyssey House in-service trainings., • Lead quality management activities., • Other relevant duties as assigned by the applicable Senior Management supervisor.REQUIREMENTS: EDUCATION/TRAINING AND EXPERIENCE KNOWLEDGE, SKILLS AND ABILITIES, • Master’s Level Clinical Degree preferred or Bachelor’s Degree and 5 years administrative or clinical experience working with target population., • 2 years experience in administration and one year in a clinical, mental health, housing or chemical dependency setting., • Qualified Mental Health Professional (e.g. LCSW, LMSW, LMHC, CRC, Ph.D., MSN, CASAC etc.)., • Proficiency with computer operation (Microsoft Word, Excel, Electronic Health Record and Outlook programs, • Must be able to work a flexible schedule., • This position will require availability as needed including on call responsibilities. Odyssey House is an equal opportunity employer maintaining a non-discriminatory policy on hiring of its personnel. Odyssey House, and its operational divisions, will not discriminate against any employee or applicant because of race, creed, color, national origin, sex, disability, marital status, sexual orientation or citizen status in all employment decisions including but not limited to recruitment, hiring, upgrading, demotion, downgrading, transfer, training, rate of pay or other forms of compensation, layoff, termination and all other terms and conditions of employment.

Job Description The Doe Fund is a leading New York City non-profit organization that operates the enormously visible Ready, Willing & Able (RWA) program, whose participants clean over 115 miles of streets and sidewalks every day. With an $80 million budget, 500+ staff members, and 46,000 individual donors, The Doe Fund is nationally acclaimed as a work-based model for solving homelessness and criminal recidivism. We empower people to break the cycles of homelessness, welfare dependency, substance abuse, and incarceration through innovative work and housing programs. The Benefits & HR Specialist will provide administrative and clerical support to the HR department, with a focus on employee benefits administration, onboarding, and general HR operations. This role ensures the smooth delivery of benefit programs, supports day-to-day HR activities, assists with recruiting and onboarding efforts, and responds to employee inquiries to provide timely and accurate service. The Benefits & HR Specialist reports directly to the Vice President of People & Culture. Key Responsibilities • Assist with new benefit enrollments, changes, additions, and terminations under the direction of Benefits Administrator., • Support onboarding and recruiting activities, including scheduling interviews, onboarding materials, and assisting with new hire orientation., • Support HR team with filing for active and terminated employees., • Support benefits-related projects, including wellness seminars, health fairs, and employee communications (flyers, emails, etc.)., • Support with updating enrollment materials, benefit communications, and employee benefit folders., • Provide first-level support to employees regarding benefits questions, claim issues (via phone, email, or in person.), • Assist with tracking carrier utilization and preparing basic reports (Commuter, Vision, FSA, etc.)., • Provide administrative support for benefits programs, including Leaves of Absence, FMLA, disability claims, and related paperwork., • Assist with the administrative management of workers’ compensation claims, including initial filing and follow-up., • Perform general administrative duties such as filing, data entry, and responding to routine benefits- or HR-related requests., • Prior HR, Payroll or benefits experience preferred, • Strong attention to detail and organizational skills., • Ability to handle confidential information with discretion., • Good written and verbal communication skills. Before you go, we want to assure you that we are committed to building a diverse and inclusive workplace reflective of individuals who share our mission and who want to join us in working on the cutting-edge of important social issues. We are an equal opportunity employer and we highly encourage applications from candidates regardless of race, color, citizenship, religion, national origin, sex, sexual orientation, gender identity or expression, age, disability, veteran or reservist status, or any other category protected by federal, state, or local law.

Job Description Revivn is a profitable and rapidly growing company that helps enterprises manage their technology through our end of life software platform. We take electronic recycling one step further by repurposing hardware that still has remaining life and providing it to people who lack dedicated computer access and make it more affordable for people who may not be able to purchase new technology. Working with companies like Instacart, Lyft, Qualtrics, X, Gensler, and Allbirds we are changing the way companies view used technology with a new model that focuses on repurposing instead of recycling. We are seeking an Inbound Lead to support and guide the inbound operations team in our Brooklyn facility! In this key role, you will work closely with the Facility Supervisor to oversee inbound workflows, manage inventory, and ensure operational efficiency. Success in this position requires strong organizational skills, clear communication, and the ability to lead and motivate a team in a fast-paced environment. This full-time role is based on-site at the Brooklyn Navy Yard, with a schedule of Monday through Friday, 7:30am to 4:00pm. Key Responsibilities • Oversee the inbound process, including receiving and staging incoming equipment and materials., • Communicate team goals and objectives, ensuring alignment and understanding., • Assign tasks to team members and ensure workflows are followed efficiently., • Track inbound shipments and maintain accurate records of received inventory., • Identify bottlenecks or inefficiencies and collaborate with the Supervisor to implement solutions., • Act as a trusted resource for the inbound team, providing coaching, training, and feedback., • Monitor team performance and escalate personnel concerns to the Supervisor or HR as needed., • Ensure accurate documentation and proper placement of all incoming inventory., • Conduct regular audits to maintain inventory accuracy and organization., • Collaborate with other departments to ensure smooth handoffs and efficient utilization of resources., • 1+ years of supervisory experience, preferably in warehouse operations or a related field., • Strong organizational skills; detail-oriented and capable of managing multiple priorities., • Proven ability to lead, motivate, and support a team., • Excellent communication skills to clearly convey instructions and address challenges., • Proactive problem-solver with a focus on continuous improvement., • Proficient in tools such as Slack, Gmail, and Excel., • Experience with inventory management systems and inbound workflows is a plus. The salary for an Inbound Lead is $21-23/hr. Actual compensation packages are based on several factors that are unique to each specific candidate; including but not limited to skill set, depth of experience, applicable certifications, and geographic work location. This may vary depending on living location and market rate.

Job Description:\n\nInstitute for Community Living (ICL) is a non-profit organization servicing the NYC-Metro area and for over 35 years, we’ve provided life-saving care to New Yorkers in need that includes but is not limited to addiction assistance, mental health services, and housing support for all. Proudly doing so, with integrity, love, and respect. Our goal is to have a positive and long-lasting impact on the lives of the people and communities we serve with the hope of providing the care, support, and attention they need. So, it is our pleasure to announce that we are currently seeking a full-time candidate for the role of Program Director (PD), to join our team! – Veterans preferred for specific VA Shelter locations. By ICL definition, under the direct supervision of the VP and SVP of Shelters, a Program Dir. is someone primarily responsible for having overall responsibility for the operations of one of our eight Transitional Service facilities (Shelters), coordinating all aspects of operations, clinical components, and interfaces with DHS, helping to adhere to all DHS, NYS, and NYC regulations affecting shelter operations. MIN. ROLE REQUIREMENTS & PREFERENCES:LOCATION: Brooklyn, NY 11201 + Available Monday to Friday – Shift: Days & Hours TBD EDU/EXP: degree options below MUST be majored in the following mental health discipline fields… nursing, rehabilitation counseling, social work, psychology, or education with counseling, rehab counseling, recreation/recreation therapy, sociology, occupational therapy, and/or community mental health, as secondary options – preferably in a shelter settingDoctoral Degree and 3+ years of progressive supervisory in a human service setting exp.MA Degree and 3+ years of supervisory in a human services setting exp.Certifications: CPR & First Aid ESSENTIAL KNOWLEDGE, SKILLS AND ABILITIES:Ability to make reasonable and sound evaluative judgment callsAbility to stand, stoop, bend, sit, and stretch for long periods of timeAbility to effectively use computer software such as MS Word and OutlookAbility to consistently report for work as scheduled, being on-call if neededStrong financial/accounting skills sufficient to manage the program’s budgetKnowledge of the causes and processes of mental illness and substance abuse disorderAbility to perform medium to heavy manual labor, including lifting objects weighing up to 20+ lbsAbility to work in a setting with diverse individuals with mental illness and/or behavioral disordersStrong problem-identification and solving skills with an awareness of self and one’s impact on othersAbility to work independently and as a team, to conform to all applicable safety and accountability measuresStrong organizational skills (e.g. planning, scheduling, prioritizing tasks, organizing and allocating resources)Strong presentation skills (g. prepare and deliver a written or spoken presentation with supporting materials)Strong communication, listening, interpersonal, writing, and conveying skills – bi-lingual is a plus but not mandatoryAbility to continually learn and apply knowledge with a willingness to participate in in-service training and development activitiesAbility to facilitate meetings and organize time effectively to accomplish all tasks in a timely way and meet deadlines without promptingAbility to read, learn, analyze, interpret, and comply with all corresponding state and city regulations, policies, and procedures regarding human-clinical services (e.g. general business periodicals and reports, professional journals, financial reports, legal documents, and/or technical procedures)Knowledge of the mgmt. process and skills, especially as it applies to non-profit orgs. (e.g. plan, schedule, assign, and direct work; appraise and discipline performance; select, train, and develop employees, directing employees toward desired objectives; delegate, motivate, and control the essential work functions like developing performance standards, measuring results, taking corrective action)Ability to follow all safety guidelines in accordance with the performance of the tasks mentioned below... P.D. CLINICAL/CONSUMER TASKS:Foster the development of consumer involvement committees for clinicsOversee the periodic testing of the clinic/facility’s emergency and business continuity plansManage resident/consumer funds program, developing internal money management proceduresReview nonverbal and verbal crisis intervention techniques and procedures with residents and staffMonitor census, entitlements, and collections to maximize clinic revenue, maintaining census at expected occupancy levelsIdentify all residents who may require an extension of stay approval from DHS and supervise the submission of related filingsImmediately report all incidents, allegations of abuse, or sensitive situations, completing incident reports in accordance with agency policyDevelop a program strategy for working with consumers and families and develop activities that foster program consumer and family cooperation and coordinationProvide clinical supervision to the Intake Coordinators, Substance Abuse Counselor, Employment Specialist, Recreation/Exercise Specialist, Recovery Specialist, and Peer CounselorsConduct trainings on clinical subjects, charting, fire safety plans, fire drills, emergency plans, and procedures, building security, volunteers, and interns, and site-specific exposure control planPlan clinic/facility-wide activities (e.g. setting objectives, developing strategies to meet business goals, budgeting, developing policies and procedures, and organizing the functions necessary to accomplish the mission of ICL as addressed by Transitional Residence for Veterans)Oversee the delivery of program services to residents, and the development, implementation, and review of the NYS Opioid Overdose Prevention Program (NYSOOPP) with treatment plans to address issues of homelessness, joblessness, mental illness, and substance abuseRegularly direct the inspection of case records to evaluate the completeness and quality of treatment plans, quarterly service plan reviews, assessments, medical records, and progress notes, holding responsibility for the accuracy of data entered into a computer database or manual recordsProvide clinical oversight of program assessment and services provided by the staff to residents to ensure the quality of the services and to ensure that services meet or exceed regulatory guidelines, monitoring counseling performed by staff either individually with a resident or in groups to evaluate the quality of the serviceConduct regular maintenance inspections of resident rooms, vehicles, and property at clinics to ensure cleanliness, accountability, and serviceability, establishing key internal control procedures to ensure the safety, security, functionality, and well-kept appearance of the clinic/facility and reporting repairs that need to be made to the Dir. of Real Property Operations P.D. STAFF SUPERVISORY TASKS:Educate staff on the benefits and levels of consumer and family involvementManage staff accident reports and initial submission of workers' compensation claims to the ICL HR Dept.Schedule staff to attend both in-service and other trainings provided by vendors, ensuring that staff have attendedRecommend disciplinary action for staff whose negligence results in ICL property becoming lost, stolen, missing, or damagedEnsure staff compliance with all applicable Federal and State laws, regulations, and Dept. of Homeless Services and Veteran’s Admin. policies and proceduresConduct length of stay reviews in the weekly supervisory meeting with program managers, associate program managers, case managers, case manager supervisors, and peer counseling staffEnsure staff is obtaining all info, such as medical, psychological, and social factors contributing to the resident’s situation, and evaluating the resident's capabilities, strengths, needs, and preferencesMonitor staff morale and the climate of the work environment to stop or eliminate employee discrimination and/or harassment of any kind, forwarding all complaints to the HR Dept. to further investigate the complaint (as directed)Monitor staff accrual totals, approve or recommend approval of employee requests for time off, notify the HR Dept. when an employee should be placed on or taken off Family and Medical Leave (FMLA)., maintain contact with staff while out on FMLAConduct staff supervision, ensuring staff compliance with the agency's time and attendance policy, per the maintenance of work schedules created and maintained, managing the completion of time clock edits of staff within the suspense established by the ICL HR Dept.Manage the completion of staff performance evaluations, recommending staff for the employee recognition award or promotion and/or disciplinary action reports for those out of compliance in accordance with agency and division policy (ie: disciplinary counseling or termination if needed)Establish and maintain staff assignments, review and recommend changes to authorized positions and personnel budget, submit Requests for Personnel (RFP) on vacant staff position(s), and interview candidates for employment in accordance with agency policy and employment lawsRegularly direct meetings informing staff of concerning clinical issues, types of clinical services, recreational activities, community resources, and ICL programs available, ensuring staff are accompanying consumers on regularly scheduled or emergency visits to medical treatment facilities, social agencies, government offices, or other locations associated with treatment or assistance of the consumer/resident P.D. ADMINISTRATIVE & Q.A. TASKSIssue monthly reports characterizing the resident population by length of stayEffectively and efficiently respond to questions from employees, board members, and members of the communityDevelop a program mission statement and program goals that support the division and agency mission statements and goalsOversee administrative recordkeeping, maintenance of office equipment, reception of visitors, phone reception, and stocking of office suppliesProvide administrative supervision to the Program Managers, Entitlements Counselor/Specialist, Facility Management Supervisor, and Office ManagerReview drafts, procedures, plans of corrective action, and business, incident, and program evaluation reports, addressing areas that need improvementCoordinate with the Dept. of Quality Assurance and Improvement and the depts in the Admin. Division in HR for staff assistance in the preparation for an auditReview job descriptions, and conduct employment interviews that meet federal, state, and agency regulatory guidelines, forwarding required HR docs to proceed with employmentDemonstrate willingness and ability to use and oversee the use of ICL-supplied equipment during business (e.g. computers, cell phones, telephone, vehicles, fax, vehicles, etc.)Ensure the distribution and collection of resident evaluation surveys and other program evaluation materials, ensuring that the findings of such efforts are made available to persons served and staffCollect data and keep documentation on vacancy, admissions, discharges, infractions, incidents, and illnesses daily and gather from staff monthly statistics on service utilization and referral sourcesMaintain accountability and serviceability of all ICL property assigned to the program, including vehicles, reporting lost stolen, missing, or damaged property in accordance with ICL policy, conducting initial investigations of propertyReview info collected from the program utilization review process on a quarterly basis, paying particular attention to an aggregate review of unsuccessful and delayed discharges, and preliminarily determine the full scope of onsite services and offsite linkages that may be missing from the services mixExercise control over the program budget through planning, prioritizing spending, and monitoring of the ICL spending patterns by approving/denying all staff financial requests and purchase orders of supplies and equipment, then submitting approved purchase orders and requests to the supervisor for approval, properly securing all property and equipment needs P.D. COMMUNITY RELATION TASKS:Maybe the chairperson or member of an agency or division committee(s)Present info to the board of directors, management, employees, and/or public group(s)Involved in hosting visitors from the community, regulatory offices, and/or other agencies as neededPromote effective partnerships with the Dept. of Homeless Services and the Veteran’s AdministrationEducate staff and residents on the importance of a constructive relationship with local elected officials, community boards, and citizensCooperate with other orgs. in the development of understanding and interest in participating in long-range plans to address the needs of vets who are homelessPromote the benefits and role of Transitional Residence for Veterans in the local community, acting and maintaining as a liaison between local elected officials and community boards, educating citizens in the community on vet issues as they relate to housing and employmentConduct an ongoing review of existing linkages with community providers and seek to extend the program’s linkages to improve the effectiveness and quality of the program, ensuring the data is reviewed and refined in focus groups with case managers and the residence advisory council to determine whether the info can be used to create a plan of action or, as necessary, advocacy to obtain additional service resourcesPerform other job-related tasks as assigned in an organized and detail-oriented manner…Please Note: To perform this job successfully, an individual must be able to perform each essential duty listed satisfactorily, reasonable accommodations may be provided to enable qualified individuals with disabilities to perform the essential functions unless this causes undue hardship to the agency. If you feel that you’re a suitable candidate for this role and would like to join our organization, please submit your resume in response to this ad to contact a recruiter in HR for further related info to the role above or the benefits mentioned below… ICL BENEFITS: PLEASE NOTE: ICL Company Benefits are exclusive to employees working 20+ hours and EDU Leave is 40+ hours ONLY!PAID Orientation and Training + UnionChoice of full and/or partial Health, Dental, and Vision Benefits (spousal and child coverage available too)Life & AD&D Insurance + Medical Flexible SpendingMental Health Services and ProvidersEducational & Parental LeaveTuition & Work-Life AssistanceCommuter Benefits PlanEmployee Assistance ProgramMatching 403B (non-profit)Payroll Benefits: Corporate Fitness Account / NYS College Savings Program / Etc.Discounts on select ticketed purchases provided by Plum BenefitsAnd many more…

Job Description Reporting to: Program Director FLSA Status: Exempt Salary: 75,000 Schedule: 9am-5pm The Mission: The 163rd Street Improvement Council’s mission is the provision of resources to improve individuals’ quality of life. We offer Strength Support, and Stability, not only for those on the journey from homelessness to fully appropriate housing, but to a complete continuum of humanity. From pre-natal care, through end of life planning; for individuals who are low-income, formerly homeless, veterans, recently released from incarceration, LGBTQ; or with special physical, cognitive, or developmental needs, the 163rd Street Improvement Council offers resources, referrals, and direct services to help. Whenever possible, we provide direct assistance, but we also rely on cooperative measures, advocacy, and education. Our goal is to spur the transformative process through access to services, treatment, education, advocacy, and training so that, individually and collectively, all people will enjoy fuller and more abundant lives. The Company: Created in 1965, the 163rd Street Improvement Council, Inc. (or the Council, as we like to call it) involved itself in the fight against community deprivation of resources in the South Bronx. Determined to make a difference in the lives of the residents, the Council began to create affordable housing in the community. Pioneers in the Bronx for housing and human service programs, we offer the special needs, homeless, and low-income populations an array of support services. We have become a source of Strength, Support, and Stability for those on the journey from homelessness to fully appropriate housing. Our approach is unique and innovative. We provide a continuum of care, including a range of transitional, congregate, and other residential programs. The Role: Under the direction of the Program Director, the Clinical Supervisor is responsible for managing a strong clinical team under the supervision/oversight of the Program Director. The Clinical Supervisor is involved with clinical operational oversight and supervision to assigned clinical service staff that may include fully licensed social workers, and other clinical staff members This position assists with managing and ensuring service quality and clinical documentation compliance while working closely with the Program Director and team members to achieve the organization’s clinical and fiscal division goals and service outcomes. Specific Requirements: This is a full-time shift position scheduled between the hours of 9am-5pm. Staff may be asked to adjust their work schedule depending on the operational needs of the site. 2024 Job Description: Clinical Supervisor Duties and Responsibilities:  Adheres to all current federal state laws, as well as the Council’s Policies and Procedures, including the safeguarding of confidential protected health information and compliance with the Health Insurance Portability Accountability Act (HIPAA). Monitors HIPAA compliance and reports breaches in accordance with corporate policy within 24 hours.  Demonstrates an awareness, appreciation and respect for diverse cultures and individual differences of clients and fellow employees.  Identifies culturally relevant issues and implements communications in a manner appropriate to them.  Reports immediately any suspected incidents of abuse or neglect to his/her immediate supervisor and document the incident within 24 hours.  Provide orientation and training for all clinical staff.  Participates actively in agency quality assurance activities including performance and outcomes review, case record review, stakeholder satisfaction review, incident review, and improvement planning.  Establishes relationships and communicates with the clients, caseworkers, family members and staff.  Assuring that practitioners meet the requirements for licensing and registration.  Identifying and communicating quality assurance and risk management issues to the appropriate managers.  Monitoring resource utilization to identify when additional personnel is required.  Inspecting the facility and making recommendations for building alterations or process adjustments to guarantee patient safety.  Assuring clinical documentation compliance, accuracy, and quality.  Ensures clinical services are scheduled by the providers in the electronic records system and are delivered to clients weekly. Ensures weekly review and management of caseload and productivity.  Supervising challenging cases to assist practitioners.  Attends department/agency meetings as required.  Participates in leading clinical team meetings to ensure clinical service goals are met and program and organizational developments are communicated, understood and implemented.  Attends trainings related to the responsibilities of the position as required.  Conduct PIPS, Writeups and terminations as necessary.  Conduct Performance reviews for assigned staff members.  Completes other duties as assigned  Provides clinical supervision for assigned clinical personnel and other support staff. Supervision needs will be evaluated based on clinical experience and performance.  Conducts documented supervision with assigned clinical staff and provides ongoing feedback to each provider concerning quality of clinical services and work performance. Essential Skills and Qualifications:  Master’s Degree in Management, Social Work, or an allied Health Care Profession  5 years of progressive supervisory experience.  Experience working with People with AIDS, Congregate Housing, HASA, or a similar program is preferred.  Proficiency in Microsoft Suite and Google Suite  Excellent administrative and communication skills  Must be a self-starter who is highly organized, able to prioritize and is highly flexible/adaptive. Compensation: A competitive salary, incentive and benefits will be offered, commensurate with the role and the final candidate’s experience. Equal Opportunity: 163rd Street Council is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, age, or any other status protected by law. Work environment and physical demands: The work environment described here is representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions. While performing the duties of this job, the employee is occasionally required to stand, walk, sit, stoop, use hands or fingers, feel objects, tools, or controls, reach with hands and arms, climb stairs, balance, kneel, talk, or hear. The employee must occasionally lift and/or move up to 10-15 pounds. Specific vision abilities required by the job include close vision and distance vision. Must be able to travel locally using public transportation. Occupational safety and health administration (OSHA): The Occupational Safety and Health Administration (OSHA) ensures safe and healthful working conditions for workers by setting and enforcing standards and by providing training, outreach, education, and assistance. The 163rd Street Improvement Council complies with all applicable OSHA standards, rules, and regulations in addition to keeping our workplaces free of serious recognized hazards. Supervisory Responsibilities: This position has supervisory responsibilities. Working Environment: This position will be held in a professional office. This position routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines. This position is subject to travel. Disclaimer The job description above is intended to set forth the general nature of the work that will be expected of the person who takes on this role. The job description is not, however, meant to be construed as an exhaustive l015ist of all the duties and responsibilities required for this role. From time to time, all personnel may be required to perform duties outside their normal responsibilities.

Job Description The Service Technician is accountable for troubleshooting malfunctioning or disabled automated, anti-vehicular barrier and bollard equipment to determine root cause of malfunction or failure and taken appropriate action to return the equipment to operational condition. The Service Technician is accountable for performing preventative maintenance procedures on same equipment as detailed by the original equipment manufacturer. The Service Technician is accountable for providing oversight of equipment installations and commissioning same equipment for proper initial customer utilization Essential Accountabilities: • Troubleshoot to root cause and repair customer’s barrier, gate and bollard equipment to ensure product performs as intended on a reliable basis utilizing only approved replacement parts, • Perform detailed and comprehensive preventative maintenance procedures on customer’s barrier, gate and bollard equipment as recommended by original equipment manufacturers, • Complete all preventative maintenance checklists, service tickets and time sheets completely and accurately; forward to office, administrative staff within 24 hours of performance of work, • Provide detailed estimates of required repairs when requested by customer representative to facilitate expense approval process, • Provide comprehensive and detailed assessment to Service Manager and Sales Manager of equipment that has reached end of life and should be replaced; provide similar feedback to customer representatives and notate on service tickets, • Oversight of an equipment installation ensuring all requirements of drawings and specifications have been met and/or satisfied, • Receive and Respond to Requests Equipment Maintenance and Repair, • Arrive at Service Office every day in preparation for day’s assignment unless directed otherwise, • Turn-in previous days paperwork including service tickets, timesheets and parts request forms and replace components, • Engage Service Manager, Service Coordinator or Lead Technician for review of day’s service call-outs and scheduled PMs, • Advise leadership of any gaps in capabilities due to parts or equipment required for specific call-outs or PMs, • Ensure assignments include point-of-contact, POC, for given facility, • Load up service vehicle with any required parts or resources not already on hand in service vehicle, • Proceed to customer site, • On call requirement for emergency repairs (rotation schedule is set up between the technicians for emergency repairs that are requested on weekdays after regular schedule hours and/or during weekends), • Initiate Customer Engagement, • Upon arrival on site ensure adequate, legal parking is provided or advise customer and office of inadequate parking, • Make initial contact with provided POC or their agent, • Confirm nature of service call, equipment detailed in call-out and working restrictions/times with POC, • Proceed to equipment site(s), • Execute Service or Repair Procedures, • Assess equipment behavior for repair needs or prepare fresh copy of PM checklist, • Effect repairs or perform preventative maintenance procedures, • Fill out PM checklists as procedures are executed, • Review all basic equipment functions to ensure equipment is returned to customer control in proper working order, • Make list of additional needs if required parts or tools/resources are not available and second call is required, • Complete Paperwork and re-engage POC, • Complete service ticket and/or ensure PM checklists are properly completed, • Review executed activities via paperwork with POC, • Gain POC signature on Service Ticket and legible printout of POC name, • Leave copy with POC or advise POC when copy will be forwarded, • Provide Oversight and Commissioning at a New Equipment Installation, • Ensure third party partners, suppliers or contractors have installed equipment per drawings and specifications., • Identify and communicate in installation details that are not per same drawings and specifications to third parties and leadership staff, • Commission new equipment installation via verification of all system functionality and designed and specified via site specific sequencing and execution parameters, • Report any details of functionality that does not conform to site specific requirements to Engineering and Leadership personnel, • Validate corrective action rectifies shortfall previously communicated Key Performance Parameters and Metrics: • Execute service calls in timely manner in line with existing labor standards, • Turn in all paperwork within 24 hours of performance of work without exception, • Advise Service Leadership of possible improvements to products, processes or work procedures, • Provide feedback to Service and Sales Leadership of possible equipment replacements, • Installation oversight effectively guarantees conformance to all drawings and specifications, • Equipment commissioning demonstrates comprehensive equipment conformance to intended sequencing, • Required Knowledge, Skills, and Abilities:, • Must be able to troubleshoot and repair hydraulic and electromechanical equipment including electric and electronic controls, • Must have baseline understand of electrical principals such as Ohm’s Law and how motors function, • Must have baseline understanding hydraulic principals such as force multiplication, pressure, volume and cavitation, as well as, how pumps, valves and accumulators function, • Must understand basic operating principals of programmable logic controllers and variable frequency drives; must be able to revise functional parameters of variable frequency drives, • Must have basic understanding of how vehicle detection loops function and how to troubleshoot loop/loop detector failures, • Must have good verbal skills and be able to interface directly with customers to explain basic equipment function, repair and maintenance procedures and a sequence of operation, • Must have good written communication skills to complete necessary paperwork for business execution including timesheets, service tickets and parts request forms; handwriting must be legible, • Must be able to utilize basic computer and tablet software for equipment interfacing and paperwork in lieu of hand written pieces, • Must be able to lift 50 lbs. or more repeatedly, • High School Diploma, • Minimum 3-5 years field service experience in electrical, hydraulic or mechanical machine repair, • Computer training preferred, • Electrical training/PLC/VFD training preferred, • Previous experience reading and interpreting civil and electrical drawings to confirm proper conformance Traits/Competencies required • Good Communication Skills, • Self-motivated and able to manage time, • Attention to detail, • Troubleshooting skills/fault isolation and identification, • Moderate Electrical Aptitude, • Moderate Mechanical Aptitude, • Moderate Hydraulic Aptitude, • Basic Civil Engineering Aptitude, • Competency reading basic civil and electrical drawings and validating conformance Job Location Kearny, NJ

Job Description RESPONSIBILITIES: 1. Answers, transfers, and screens all calls received to the department/facility. If the call is urgent, the unit clerk must direct the call immediately to the appropriate person. If the call is not urgent, the unit clerk will obtain a complete message and call back number and ensure that the message is given to the appropriate staff person the same day so that the call can be promptly returned., 2. At least one day in advance, prints out a schedule/list of patient appointments and is responsible to call patients to remind them to keep their appointments., 3. Each day generates the appointment list for scheduled appointments for the following day for each provider. These lists must be on the appropriate provider’s desk before the end of the business day to ensure that the provider has time to review them. Also generates a master list of all scheduled appointments for the following day to be placed on the Medical Director’s desk before the end of the business day., 4. Schedules follow-up appointment visits for patients during discharge. Responsible to take orders from either Physicians/Dentists/R.N./L.P.N./M.A. for patients who need a follow-up appointment visit. Checks in the computer that the date given to the patient is not fully booked or in some cases double booked. In such cases, advises the patient of the soonest available date, as close to the interval period ordered by the physician/provider as possible and asks the patient if this is convenient taking into consideration the urgency of follow-up and/or the patient’s own schedule., 5. Recalls patients with follow-up appointments via phone or letter to notify them of missed or lapsed appointments., 6. Completes all pertinent information on internal and external referral forms, calls for authorization and schedules such referrals to appropriate service provider., 7. Calls either the Medical Records Department, laboratory and/or hospital to obtain copies of medical results when/if laboratory or diagnostic tests are not available as per physician/provider/dentists/R.N./ L.P.N./ M.A. request., 8. Calls the Medical Record Department to recover a chart, and requests that the chart be sent to the proper department (ADULT, OB-GYN, PEDIATRICS and DENTAL) when the physician/provider needs a chart for review or for patient recall., 9. Makes photocopies ON SITE of all documents given to patients and all other documents as per Physician/Provider/R.N./L.P.N. request., 10. Accesses RHA web site to retrieve outside referrals. Makes appointments or forwards referrals to appropriate department for appointments. Notifies patient of appointment dates by telephone call, internet appointment or mail appointment card. Follows-up with referring agency when patients can’t be reached., 11. Responsible for returning all charts left in the Unit to Medical Record Department, at the end of the day. No charts are to be held overnight in the Unit except for charts of patients with pending PPD readings and patients with abnormal results who need follow-up from the Nurse., 12. Screens and completes all encounters at the end of each patient’s visit. Checks that all appropriate boxes for type and length of visit, treatments and procedures and diagnosis are marked off and the Physician/Provider name and number are written and accessible for any questions regarding the encounters. After this task is done, the encounters are put aside in a designated location for safety., 13. After reconciling encounters, Site II clerks must place all encounters at the end of the day in the BLUE mail bag for delivery the next day to the Billing Department at Site I., 14. Each morning generates an encounter list from the computer to match and reconcile the encounters and then hand-delivers all encounters to the Administrative Clinic Supervisor and signs the encounter cover sheet as proof that every encounter was turned over., 15. Clerks receive and distribute incoming mail and prepare blue bags for messenger pick up. Also handles mail internally that the messenger delivers., 16. Serves to answer questions/bridge the gap of communication and assist patients for all concerns, if at all possible and within the realm of the Unit Clerk’s knowledge and skills. Otherwise, will refer the case/situation to the appropriate staff., 17. Generates all UT override forms for Medicaid patients who have reached their utilization threshold. All forms must be attached to the chart before the patient is seen by the provider. Upon completion of the form, the unit clerk separates appropriate forms and forwards them to Medicaid. A copy is made of these forms and placed in the chart., 18. Clerks perform cashier duties as needed. Responsible to take cash from clerks and dispense change if needed. Must total all monies at the end of the day and run updates for monies received. Prepare money bag for transport to Site I the next day. Finally, dispenses carfare and metro cards when needed., 19. Observes all HIPAA rules and legislation and Patient’s Confidentiality., 20. Participates in staff meeting., 21. This job specification set out should not be interpreted to imply that these requirements are the exclusive standards of the position. Incumbents will follow any other instructions and perform any other related duties, as may be required by their supervisor. MINIMUM QUALIFICATIONS: 1. High School Diploma/GED, 2. Knowledge of Medical Terminology, 3. Preferably one-year full time satisfactory experience as a clerk in a doctor’s office, clinic or hospital. GENERAL QUALIFICATIONS: 1. Ability to communicate successfully and relate with the public regardless of ethnic, racial and economic background., 2. Strong attention to detail and commitment to high quality work, 3. Strong professional ethics and sensitivity in dealing with confidential information., 4. Demonstrated ability to work independently and as a team member., 5. Proficiency in computer programs and software, particularly Microsoft Office (Word, Excel, Access, PowerPoint, Outlook).

Job Description About Dane Street: Dane Street is a leading Independent Review Organization (IRO) and national provider of Utilization Review services. As we continue to expand our physician panel, we’re offering flexible, remote opportunities for board-certified physicians seeking supplemental income through non-traditional clinical work. Position Overview: We are currently seeking Board-Certified Psychiatrists with an active New York medical license to join our panel of independent physician reviewers. This telework role involves conducting medical necessity reviews for treatment requests and appeals, with no direct patient care. Highlights: • Fully remote independent contractor role, • Flexible caseload tailored to your availability, • Compensation is per completed case, • Typical review time: 15–20 minutes per case, • Training and onboarding completed in under one week, • Current, unrestricted New York Medical License, • Active clinical practice, • Work-life balance: Set your own schedule, choose your case types, and work as your availability allows, • No direct patient care: These are advisory-only medical opinions, • Efficient case processing:, • Average turnaround time is 1–5 business days, • Rare same-day review requests; fully supported by Dane Street’s coordination team, • All medical records are pre-organized with a chronological summary and relevant treatment guidelines provided, • Peer-to-peer calls, when necessary, are arranged for you, • Supportive infrastructure:, • Streamlined case portal, • Dedicated support staff to handle admin tasks, • Ongoing training and a direct point of contact for assistance Join Our Physician Panel Today If you're a New York-licensed Psychiatrist looking for rewarding, flexible work that complements your current practice, we’d love to hear from you. Let Dane Street help you make the most of your clinical expertise through meaningful, case-based reviews.

Job DescriptionSalary: $18/hour About Us: Tribeca Pediatrics was founded by Dr. Michel Cohen, in 1994, and has grown into New York City's largest and most respected primary care pediatric practice. With over 50 locations in vibrant neighborhoods throughout the New York City metro area and New Jersey, our incredible team of pediatricians, nurse practitioners, and clinical support staff practices a unique philosophy that embraces low intervention and thoughtful medicine while delivering the highest quality of service and care. About the Role: Our Front Desk Receptionists are the face and spirit of each office! They team up with our medical assistants and pediatricians to provide a high level of service and care. Expectations include the following: • Provide seamless customer service, • Ensure patient information is accurate including demographic info, billing/insurance information, • Notifying parents of outstanding balance, copays as taking payments, • Facilitates patient flow by notifying the provider of patient's' arrival, being aware of delays, and communicating with patients and clinical staff, • Register new patients and work on patient outreach, • Schedule, Move, Cancel and Confirm Appointments, • Answer general questions about the practice in a courteous manner, • Fill out and send School/Camp Medical Forms, • Forward messages to RN/Providers, • Call in, fax and/or print prescriptions, • Process fax transmissions and emails through Salesforce appropriately, • Maintain an organized, efficient and professional work environment, • Keep office supplies adequately stocked by anticipating inventory needs, • Maintain a friendly, supportive, and professional demeanor with patients and colleagues, • Patient intake, charting, and documentation in our electronic medical records system, • Schedule appointments, • Adhere to practice policies around HIPAA compliance and staff and patient safety About You: • Exceptionalcustomer service skills, • Interest in the medical field, • Time management skills and ability to multitask, • Flexible scheduling availability, • Must be able to provide proof of vaccination against Hep B, Tdap, and MMR Compensation and Benefits: Front Desk Receptionists start at $18/hour for their first year with us! We conduct our own in-house training (2 weeks long), which is fully covered at your hired pay rate. • Additional monthly incentive bonuses tied to productivity, utilization, and attendance offered, • Potential assignment as a trainer after 90 day review, training bonus offered, • Annual evaluations with compensation increases, • Opportunity for upward mobility and promotion within the company Paid Time Off: Full-time employees accrue 10.67 hours per month (approximately 16 PTO days per year) Health, Dental, and Vision Benefits: Full time employees are eligible to participate in the health, dental, and vision insurance plans after 90 days of service. The base level plans are covered 100% by the company. Other level plans include a subsidy from the company. Additional Benefits: Additional benefits include entirely subsidized (read: free to you!) gym memberships at your choice of NY Sports Club, Blink Fitness, and LA Fitness. As well as others that include: an HSA plan, pet insurance, commuter benefits, voluntary supplemental insurances for Hospital Indemnity, Cancer, and Accidents, Voluntary Short-Term Disability Insurance, and Voluntary Life and AD&D. 401k and Profit Share: After 90 days, you will be eligible for participation and contribute to our 401(k) plan, administered via Principal. After your first year of employment, Tribeca Pediatrics will make an annual Safe Harbor contribution of 3% of your compensation. Eligible employees will also receive a profit share contribution. *

Job DescriptionOur mission: to eliminate every barrier to mental health. At Spring Health, we're on a mission to revolutionize mental healthcare by removing every barrier that prevents people from getting the help they need, when they need it. Our clinically validated technology, Precision Mental Healthcare, empowers us to deliver the right care at the right time—whether it's therapy, coaching, medication, or beyond—tailored to each individual's needs. We proudly partner with over 450 companies, from startups to multinational Fortune 500 corporations, as a leading provider of mental health service, providing care for 10 million people. Our clients include brands you use and know like Microsoft, Target, and Delta Airlines, all of whom trust us to deliver best-in-class outcomes for their employees globally. With our innovative platform, we've been able to generate a net positive ROI for employers and we are the only company in our category to earn external validation of net savings for customers. We have raised capital from prominent investors including Generation Investment, Kinnevik, Tiger Global, Northzone, RRE Ventures, and many more. Thanks to their partnership and our latest Series E Funding, our current valuation has reached $3.3 billion. We're just getting started—join us on our journey to make mental healthcare accessible to everyone, everywhere. Spring Health is looking for a Member Engagement Strategy Manager to join our fast-growing Member Marketing team at Spring Health. In this role, you will be responsible for unlocking access, activation, and utilization amongst our most strategic customers by bringing a consultative, data-driven, and highly personalized approach to customer marketing. You will serve as the strategic marketing voice for key enterprise accounts, developing and implementing marketing strategies that directly support member engagement and revenue goals. You will partner closely with Strategic Account Managers, Customer Marketing, Lifecycle Marketing, Finance, and other cross-functional stakeholders to deliver tailored population-level strategies that scale effectively across our portfolio. The ideal candidate thrives in a fast-paced, outcomes-oriented environment and has a passion for connecting people to mental health care through thoughtful, effective marketing. This is a full time position based in New York and reporting to the Head of Member Growth. What you'll do: • Partner with Strategic Account Managers and other stakeholders to co-own member marketing outcomes for Spring Health's most high-impact customers., • Develop and deliver personalized, data-informed member marketing playbooks that reflect each customer's unique population needs, benefits ecosystem, and business goals., • Translate complex engagement data into clear, actionable insights for customers, helping them understand what's working, where improvements are needed, and why specific tactics will drive results., • Lead implementation marketing strategy for strategic customer launches—ensuring timely, effective go-to-market execution and driving early enrollment and activation., • Build strategic remediation plans for customers falling short of enrollment or utilization targets; identify root causes and define tactical solutions to get back on track., • Work closely with Core Customer Marketing and Lifecycle Marketing to ensure personalized strategies are scalable and executable across teams., • Act as a trusted marketing advisor to customers, educating them on best practices and advocating for strategies that align to shared success metrics., • Track, report, present, and program manage performance metrics with clarity and consistency, reinforcing the value of Spring Health's marketing approach to both internal and external stakeholders., • Strategic customers meet or exceed member enrollment, activation, and utilization targets within the first 6 months post-launch., • You consistently deliver curated marketing strategies that align with each customer's goals and population needs, and are recognized by stakeholders for driving measurable impact., • Scalable processes and playbooks are developed and adopted across Core and Lifecycle Marketing teams., • Cross-functional teams, including Strategic Account Managers and Customer Success, view you as a trusted partner and advisor., • Proactive identification and resolution of performance gaps leads to successful remediation of at-risk accounts., • 6+ years of experience in B2B2C or customer marketing, ideally in healthcare, benefits, or a mission-driven, high-growth environment, • Proven success creating and executing marketing strategies that drive measurable outcomes (e.g. activation, engagement, revenue) for large enterprise accounts., • Strong storytelling and communication skills; ability to present data-driven insights in a compelling, customer-centric way., • Deep empathy for customer and member needs, with a track record of developing nuanced, tailored strategies that consider complex population dynamics., • Highly collaborative and comfortable working cross-functionally with account teams, marketers, and product leaders., • Self-starter with a strong sense of ownership, attention to detail, and ability to navigate ambiguity., • Passionate about mental health and driven by mission-oriented work., • Health, Dental, Vision benefits start on your first day at Spring. You and your dependents also receive access to One Medical accounts HSA and FSA plans are also available, with Spring contributing up to $1K for HSAs, depending on your plan type., • Employer sponsored 401(k) match of up to 2% for retirement planning, • A yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents., • We offer competitive paid time off policies including vacation, sick leave and company holidays., • At 6 months tenure with Spring, we offer parental leave of 18 weeks for birthing parents and 16 weeks for non-birthing parents., • Access to Noom, a weight management program—based in psychology, that's tailored to your unique needs and goals., • Access to fertility care support through Carrot, in addition to $4,000 reimbursement for related fertility expenses., • Access to Wellhub, which connects employees to the best options for fitness, mindfulness, nutrition, and sleep in one subscription, • Access to BrightHorizons, which provides sponsored child care, back-up care, and elder care, • Up to $1,000 Professional Development Reimbursement a year. Ready to do the most impactful work of your life? Learn more about our values, what it's like to work here, and how hypergrowth meets impact at Spring Health: Our Values Our privacy policy: Spring Health is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex, marital status, ancestry, disability, genetic information, veteran status, gender identity or expression, sexual orientation, pregnancy, or other applicable legally protected characteristic. We also consider qualified applicants regardless of criminal histories, consistent with applicable legal requirements. Spring Health is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans. If you have a disability or special need that requires accommodation, please let us know.

Job Description Salary: $155000 - $165000 / year What makes FLIK click What makes FLIK click? Our people. The decisions, actions and attitudes of our associates earn the trust and loyalty of our clients every day. We know how to pick them and we know how to grow them. It starts with hiring people who share our passion for food and hospitality. Once we find the right talent, we encourage, value and recognize their contributions. We keep our people renewed, excited and engaged by providing hands-on training and educating them about the latest trends. We give them a stake in successfully raising the bar. Our people love what they do and they love sharing their passion. Join our team and see the FLIK difference. Where a job isn’t merely a job but the start of a career where you can flourish. Job Summary The Regional Director of Hospitality has overall responsibility for, including but not limited to: Conference, Reservations and Reception Services across all firm locations. This role overseas the lobby reception, central reservation’s function and directs the planning and execution of client center and conference operations, ensuring alignment with the Firm’s service standards and business objectives. The Regional Director is accountable for driving operational excellence, maximizing space utilization, and fostering a culture of hospitality where every client and guest experience reflects the Firm’s commitment to superior service. Key Responsibilities: Operational: • Provide strategic leadership and direction for Conference, Reservations, and Reception Services across all Firm locations., • Lead, mentor, and develop staff to foster a culture of professionalism, accountability and exceptional service., • Drive operational excellence in conference and client center planning, execution, and service delivery., • Work with the client to ensure that goals and expectations are fully understood and then communicating such expectations to the staff and incorporating them into all aspects of the operation., • Maintain and monitor key performance indicators (KPIs) to measure service quality, and client satisfaction, implementing improvements where needed., • Ensuring that appropriate standard operating procedures are in place for all functions and that these procedures are modified as changes occur, or new responsibilities are assumed., • Leverage data and reporting tools to analyze utilization trends and implement continuous improvements., • Provide oversight and strategic guidance for event planning, ensuring flawless execution of high-profile meetings, conferences, and client engagements that reflect the Firm’s brand and service standard., • Ensuring that current policies, procedures and guidelines are being followed by associates throughout all locations., • Establishing and maintaining excellent working relationships with key internal departments, as well as with external purveyors and contractors supporting the Firm at the relevant locations., • Conducting weekly staff meetings, focusing on enhanced communications, departmental effectiveness and customer satisfaction., • Conducting quarterly operations reviews with the client., • Managing the FLIK Quality Assurance process within the three areas of responsibility (Reception, Reservations, and Conference Planning)., • Maintaining a constant relationship and communication channel with the FLIK International corporate office and support team., • Remain at the forefront of industry trends; suggest creative ideas to improve on space innovation and guest experience. Human Resources: • Managing all human resources functions related to FLIK associates, including the recruiting, hiring, initial training and ongoing professional development of staff members., • The teaching and implementation of FLIK Platinum Service® principles within the Conference Planning, Reservations and Reception functions., • Carrying out and/or overseeing the implementation of necessary administrative duties such as scheduling, payroll, etc. Budgeting/Billing: • Managing all financial aspects of the Conference Planning, Reservations and Reception functions, ensuring accurate and timely reporting., • Continually monitoring payroll and other expenses, ensuring that they are in line with budget and with forecasted levels of business., • Following established guidelines for obtaining proper approvals and providing accurate and timely explanations/documentation for any expenditure of company funds. Business Continuity Planning • Create, maintain and execute (when necessary) a plan to address a disruption in service., • Review the plan with GS account managers yearly.Key Competencies:, • Minimum of five years of supervisory experience., • Excellent organizational and administrative skills, with the ability to prioritize tasks. Ability to carry out responsibilities with little supervision, as well as juggle many tasks simultaneously., • Ability to interact with clients in a professional and pleasant manner, on a daily basis., • Ability to manage and mentor a diverse work force, providing associates with ongoing training and other opportunities for career development., • Knowledge of financial reporting and experience with financial/statistical analysis., • Excellent oral and written communication skills., • Strong computer skills and knowledge of office technology/equipment., • Familiarity with conference room reservation/space management systems., • Punctual, dependable and dedicated to achieving operational excellence, down to the smallest of details., • Discreet, ethical and committed to maintaining a high degree of confidentiality., • A passion for delivering the Platinum Service® Standard, so as to provide transformational service in hospitality., • A consistently professional approach, including a strong sense of self- respect and integrity, as well as respect for and interest in others. Being clearly vested in one’s career., • Extensive knowledge in event and space management with focus on event logistics and execution. Flik is a member of Compass Group USA Click here to Learn More about the Compass Story Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law. Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act. Applications are accepted on an ongoing basis. Flik maintains a drug-free workplace. Associates at Flik Hospitality are offered many fantastic benefits. • Medical, • Dental, • Vision, • Life Insurance/ AD, • Disability Insurance, • Retirement Plan, • Paid Time Off, • Holiday Time Off (varies by site/state), • Associate Shopping Program, • Health and Wellness Programs, • Discount Marketplace, • Identity Theft Protection, • Pet Insurance, • Commuter Benefits, • Employee Assistance Program, • Flexible Spending Accounts (FSAs), • Paid Parental Leave Req ID: 1459922 Flik Hospitality Group JEANNE M LANE [[req_classification]]

Job Description Suicide Prevention/Team Leader Work Location: 1310 Rockaway Parkway, Brooklyn Hours: Full Time 35 hours per week, Availability requires late afternoons, evenings and Saturdays. This position is 100% fully in-person. No remote work available Salary: $60,000 - 65,000 BCS partners with people to overcome obstacles on their pathway toward self-determination. Since 1866, founded on the principle of neighbors helping neighbors, BCS has worked in neighborhoods impacted by systemic poverty. Today, we continue to strengthen communities by fostering the educational success of children, the leadership development of youth, the employment and housing stability of adults, the advancement of individuals living with disabilities, and the empowerment of seniors and families. Our work is rooted in the struggle for social justice and through action and advocacy we commit to shine a light on barriers that perpetuate inequitable systems as a part of the collective effort to ignite change. BCS serves more than 20,000 people in 42+ programs through the work of approximately 400 staff and 900 volunteers. Position Overview: The Suicide Prevention Programs for Hispanic/Latino, black/African American, Asian American/Pacific Islander, American Indian/Alaskan Native and LGBTQI+ New York Youth and Young Adults. The Team Leader ensures an effective therapeutic milieu is established and ingrained in all aspects of the Suicide Prevention Program through the application of best practices in their work with youth and families. The primary role of this position is to establish a healthy relationship with each participant in the group and provide guidance, modeling, and opportunities for the youth as well as, independent living and parenting skills. Responsibilities: * Orient, train, and provide clinical and task supervision to program staff and interns including weekly individual and group supervision * Conduct assessments of clients per OMH and program policies and procedures * Manage interactions with clients to ensure an appropriate level of support is provided in an efficient manner * Provide crisis intervention, suicide prevention, and brief supportive counseling to young adults who are in emotional distress * Oversee responsibility for maintenance of individuals records, including timely documentation as required the Office of Mental Health * Act as member of an interdisciplinary treatment team including facilitation of weekly administrative, clinical, and utilization review meetings * Assist in managing day to day activities in the absence of the Program Director * Coordinate special projects related to treatment services, quality assurance, and intake * Develop training and guidance materials to ensure staff competence and program continuity * Provide direct individual and group clinical services and case management, as needed * Provide crisis management, as appropriate * Carry a twenty-four hour support cell phone in rotation with Program Director * Participate in agency-wide groups and meetings as required * Other tasks as may be required Qualifications Required: * Master of Arts, MSW or Masters in Mental Health Counseling * Two years post-graduate experience in mental health or closely related field * One year supervisory experience * Experience with group work and family work, and a commitment to working with young adults and their families. * Ability to work with culturally diversified individuals. * Ability to conduct training and on-going workshops; ability to plan events. * Must have knowledge and experience in child development, safety, and nutrition; adult learning principles, and family dynamics. * Must be a strong communicator and have the ability to motivate others. * Must have knowledge of community resources and skills to link families with appropriate agencies and services. * Ability to establish professional boundaries and engage in professional behaviors that emulate a high level of ethics and objective/non-judgmental approaches * Must undergo pre-employment screenings such as the Criminal Background Check required by DOHMH BCS is an Equal Opportunity Employer. Auxiliary aids and services are available upon request to individuals with disabilities

Job Description Job Title: Job Summary: CASES Short-term Alternatives and Referrals to Treatment (newSTART) program is a short-term alternative-to-incarceration (ATI) program that provides rapid screening, identification of need, and brief interventions (individual and group) for individuals with extensive low-level involvement in the criminal legal system who are at risk of jail sentences. The program supports individuals with a range of needs, including severe substance use disorders, serious mental illness, education/employment needs, homelessness, tenuous engagement in treatment/social services, and repeated misdemeanor arrests primarily for theft and drug possession. The newSTART team employs a harm reduction approach with a main goal of helping clients begin to engage in community-based services. The Team Leader, Community, Support, and Supervision is responsible for the direct clinical services and supervision of a multidisciplinary team delivering court-ordered brief supervision and voluntary services. CASES seeks a mission-driven manager with advanced clinical and administrative leadership. The purpose of the newSTART ATI is to engage annually one thousand individuals at risk of jail sentences. The teams respond to participant needs and risks using a harm reduction approach to help clients begin to engage in community-based services. CASES is looking for supervisors committed to social justice, evidence-based practices, and the goals of public safety and harm reduction, and the principles of recovery-oriented and trauma-informed service. Salary: The salary range for the Team Leader, Community, Support, Supervision position is $85,000-$95,000 per year. Shift Hours: The Team Leader, Community, Support, and Supervision position is full-time from Monday through Friday 9am to 5pm. Location Address: 2090 Adam Clayton Powell Jr Blvd, New York, NY 10027 - Some travel between court/or to external meetings (less than 5% of work time). Workplace Flexibility: Positions for which staff have flexibility to complete their work day from home or another suitable space, typically after reporting to the office and/or engaging in field or community-based work. What you will be doing: • Provide hands-on clinical and administrative supervision to the newSTART team (approximately 12 employees)., • Collaborate with the CASES court-based arraignment team to deliver seamless integration of intake and programming and attain contract goals (1,400 intake assessments annually)., • Lead staff organizational meetings to regularly review participant progress using a team-based approach along with clinical staff meetings for comprehensive service planning, staff training, and supervision., • Ensure the team provides excellent brief-intervention evidence-based services, including collaborating effectively with the CASES’ Nathaniel Clinic, Health Home Care Management Plus program and the co-located Institute for Family Health (IFH) primary care clinic, for the delivery of jointly coordinated services., • Collaborate with the Quality Improvement and Data Reporting Teams to define implementation, process, and outcome measures assessing program effectiveness and to continuously monitor performance against measures defined by the Mayor’s Office of Criminal Justice (MOCJ) and NYS Division of Criminal Justice Services (DCJS)., • Optimize use of the ECM database for program operations, including data tracking, reporting, and training staff on effective utilization. · Cultivate and maintain relationships with funders, including participating in meetings and ensuring program alignment with funding requirements., • Develop, manage, and monitor the program budget in coordination with CASES leadership., • Build and strengthen relationships with community resources to support referrals and service delivery., • Help ensure we maintain a safe working environment by reporting any hazards or unsafe conditions, e.g., liquid spill in hallway, to the appropriate facilities staff member or supervisor., • Other duties as required by the Senior Director, and CASES leadership. What we are looking for: • Master’s degree in Relevant field OR equivalent experience, • 2+ years of supervisory or leadership experience working with criminal legal-involved adults with mental health needs (including substance use), • Tenacity and ability to think outside the box and motivate staff, • Sitting at a desk or computer for extended periods., • Occasional standing and walking., • Visual acuity to read documents, review reports, and use a computer for extended periods., • Precise manual dexterity for using computer and other office equipment., • Some travel including to local meetings Additional, preferred skills we are looking for but are not required: • Lived experience similar to the clients we serve, • Spanish speaking a plus Employee Benefits: CASES cares about employee wellbeing, and we offer a comprehensive benefits package to support you and your family, including: • Medical, • Dental, • Vision, • Vacation and Paid Time Off – starting at 25 days, • 12 Paid Holidays per year., • Retirement 403(b) Competitive matching up to 6%., • Employee Referral Program Although we would love to learn about the skills of every candidate, only selected candidates that are selected will receive a response. We encourage you to apply for any position(s) you feel you are qualified for. CASES is proud to be an Equal Opportunity Employer. Employment with CASES is based solely on qualifications and competence for a particular position without regard to race, color, ethnic or national origin, age, religion, creed, gender, sexual orientation, disability, or marital, military, or citizenship status. We also actively recruit individuals with prior involvement in the criminal legal system. Monday - Friday from 9am to 5pm ET 35 hours per week excluding breaks.

Job Description Location: Brooklyn, Queens & Nassau County, NY (in-house at partner hospitals) Reports to: OB/GYN Service Line Lead; dotted line to COO Employment Type: Full-time or Part-time; 12- or 24-hour shifts Mission & Role Summary True Health NY is a physician-led, multi-site OB/GYN & Primary Care group. We’re seeking an in-house Laborist to provide full-spectrum obstetric care—triage through delivery and immediate postpartum—while partnering closely with our outpatient OBs, MFMs, anesthesia, pediatrics/NICU, and nursing leadership. This role focuses on safe throughput, exceptional patient experience, and team-based, evidence-guided care. What You’ll Do Inpatient Obstetrics & Triage • Serve as the in-house attending for L&D, OB ED/triage, and antepartum/postpartum units during assigned shifts., • Manage labor (spontaneous/induced/augmented), including VBAC/TOLAC candidates per hospital policy., • Perform vaginal deliveries (spontaneous and operative) and cesarean deliveries (primary/repeat); first-assist or primary surgeon per privileges., • Manage obstetric emergencies: shoulder dystocia, postpartum hemorrhage (PPH bundles), eclampsia, cord prolapse, uterine rupture, sepsis, severe hypertension, etc., • Interpret and act on fetal heart rate tracings; implement evidence-based interventions and closed-loop communication., • Perform bedside procedures as credentialed: amnioinfusion, external cephalic version (ECV), limited OB ultrasound, laceration repair, manual extraction/D&C for retained placenta., • Partner with True Health NY generalists and MFM specialists for consults, comanagement, and timely transfer/escalation., • Coordinate with anesthesia, neonatology/pediatrics, lactation, and nursing leadership to maintain high-reliability L&D operations., • Participate in resident/medical student teaching if a teaching site; lead bedside drills during shifts as needed., • Champion ACOG/SMFM/CMQCC-aligned pathways (PPH, severe HTN, sepsis, trial of labor after cesarean, induction protocols)., • Lead/participate in unit drills (PPH, eclampsia, shoulder dystocia), peer review, and M&M as assigned., • Document care in the hospital EHR (e.g., Epic/Cerner) with closes within 24 hours; ensure clear, timely handoffs to outpatient providers (eClinicalWorks)., • Support throughput: triage streaming, active labor management, and efficient OR turnover in collaboration with nursing and anesthesia., • Maintain and exercise privileges for: vaginal delivery (spontaneous/operative), cesarean delivery (primary/repeat), management of obstetric emergencies, ECV, and bedside procedures listed above., • Access & Throughput: Timely triage assessment (≤10 minutes door-to-provider), efficient admission/induction workflows., • Safety: Hemorrhage bundle utilization; decision-to-incision for emergent C-section within hospital standard; low unplanned ICU transfers., • Quality: Guideline adherence, VBAC/TOLAC safety metrics, low primary cesarean for nulliparous term singleton vertex as appropriate., • Experience: ≥4.7/5 patient-experience scores; positive interdepartmental feedback., • In-house Laborist shifts (12 or 24 hours); predictable block scheduling possible., • No routine outpatient clinic requirements (optional by mutual agreement)., • MD/DO; ABOG board-certified/eligible in Obstetrics & Gynecology., • Unrestricted NY medical license (or ability to obtain), DEA; hospital privileges eligibility., • Demonstrated competence as primary surgeon for cesarean delivery and proficiency in operative vaginal delivery., • Current certifications: BLS and ACLS; ALSO and NRP preferred (or obtained within 6 months)., • Strong fetal monitoring interpretation skills; team-first communicator; calm under pressure., • Competitive shift-based compensation with differentials for nights/weekends/holidays; eligibility for quality incentives. True Health NY is an equal opportunity employer. We celebrate diversity and are committed to an inclusive environment for all employees.

Job Description PROS Recovery Specialists establish and maintain a therapeutic relationship with individuals and their families by effectively utilizing clinical skills. They may review the individuals psychiatric, medical and other case records and discuss issues with families and other members of the treatment team; complete admission screening; conduct psychosocial assessments; make treatment recommendations; participate in treatment planning; provide social casework services; provide individual, group, and family therapy; assess availability of services; serve as consumer advocate; develop and implement discharge plans; and coordinate services with community providers. Incumbents advocate to ensure individuals receive appropriate treatment/services that their legal and human rights are protected and promote effective and consistent utilization of services and resources. ESSENTIAL JOB FUNCTIONS: List all essential job duties. (To perform this job successfully, an individual must be able to perform each essential duty listed satisfactorily with or without a reasonable accommodation. Reasonable accommodations may be made to enable qualified individuals with a disability to perform the essential duties unless this causes undue hardship to the agency.) • Interviews individual after a thorough review of the record to construct the psychosocial assessment., • Obtains psychosocial history by interviewing the individual, the family, significant others, and former service providers to formulate clinical recommendations for therapeutic interventions., • Assesses individuals’ treatment needs., • Prioritizes the individual’s treatment needs; assesses impact of treatment on the individual and the family; assesses ability of significant others to assist in the treatment planning process; and involves the individual and significant others in a comprehensive treatment plan; and in some settings, determines which individuals are appropriate for other levels of care., • Participates in the development of a written comprehensive individualized treatment plan that is based on the assessment of the individuals clinical needs; determines need for services and ensures that referrals for ancillary, support and consultative services are noted and made; reviews and updates individual treatment plan according to all applicable guidelines and in response to clinical change; and ensures that arrangements are made and documented for continuation of care well in advance of individuals planned departure., • May identify, coordinate and plan for the individuals’ financial needs., • May identify and provide intervention to individuals in crisis in a range of settings; or provides consultation to others to enable them to appropriately intervene., • Assesses the individual’s readiness for discharge; identifies needed resources; works with consumers/patients, families and providers to link him/her with appropriate resources; may conduct follow-up visits., • Prepares an outline of objectives and conducts sessions according to treatment program schedule., • Meets with assigned group according to treatment schedule., • Conducts specialized groups to meet the needs of target populations:, • Maintains topic-focused discussion., • Provides opportunities for participation., • Ensures that content of group sessions is consistent with objective of treatment plan and meets the needs of the individual members., • Ensures that individual attendance and participation in sessions is documented., • Documents, within required timeframes, the content and results of group counseling or therapy., • Periodically evaluates the effectiveness of assigned group sessions, and based on the evaluation results, makes any changes indicated., • Provides treatment to family or significant others or advocates for such services:, • Reviews and evaluates the involvement of family/significant others in treatment and carries out corrective action as appropriate and/or makes recommendations and/or referrals for needed services such as mental health issues, safe homes for domestic violence, parenting skills, and how to apply for financial assistance., • Takes a lead role in on-going efforts to increase the involvement of family/significant others in treatment program., • Prepares an outline of family program sessions and objectives., • Facilitates family education session according to treatment plan., • May supervise master’s program level students (MSW, MHC, CAT) Meets with staff on caseload and identified issues., • Prepares performance program and discusses these duties with staff; prepares and completes a written performance program according to agency guidelines; monitors and evaluates performance., • Establishes work schedules; monitors time and attendance taking corrective action where necessary; approves and disapproves requests for time off., • Ability to work with clients, families, and staff in a caring and respectful manner, and with due understanding of and consideration for cultural differences., • Ability to develop, evaluate, implement and modify a treatment plan, meeting all deadlines and productivity standards, • Ability to communicate effectively with staff, clients, families, and the public., • Ability to prepare accurate and timely documentation, reports and other written material as assigned using computers and computer software assigned (e.g., IMA, Word, Anasazi, etc.), • Ability to understand and adhere to internal and external laws, rules, and policies, • Ability to secure the cooperation of and work effectively with others New York State approved Limited Permit – Master of Social Worker, Mental Health Counselor, Creative Arts Therapist, licensed by New York State as a Licensed Master of Social Worker, Licensed Clinical Social Worker, Licensed Mental Health Counselor, Licensed Creative Arts Therapist; current, valid registration certificate.

Job Description Who We Are: CAMBA is a community of staff, volunteers, clients, donors, neighbors and partners who work together to build an inclusive New York City, where all children and adults have access to the resources and supports, they need to thrive. We take a comprehensive approach by offering more than 180 integrated programs in: Education & Youth Development, Family Support, Job Training & Employment Support Services, Health, Housing, and Legal Services. We reach almost 80,000 individuals and families, including almost 13,000 youth. CAMBA serves a diverse cross section of New Yorkers from new mothers in Brownsville to job seekers in the Rockaways. More than half of our clients are immigrants and refugees from around the globe. Over 85% of our families are living in poverty, reflecting the challenges faced by nearly 1.7 million New Yorkers today. CAMBA operates 6 single adult shelters and 6 family shelters and one drop in center. Each shelter offers clients a supportive, structured therapeutic, safe, and drug-free facility. Homeless (often mentally-ill and substance-abusing) men and women are provided with comprehensive services to stabilize their condition in order to successfully transition into to permanent and/or supported housing. Park Slope Shelter for Women serves 100 MICA (mentally ill chemical abusing) women at the Park Slope Armory in Brooklyn. Position: Case Work Supervisor Reports To: Director of Social Services Location: 1402 8th Ave Brooklyn, NY 11215 What The Case Work Supervisor Does: • Communicate effectively with clients, direct reporting staff, peers, supervisors, and funders., • Provide training and support to staff and team members regarding psychoeducation, mental health assessments and other techniques (i.e., motivational interviewing)., • Develop and implement quarterly training sessions for the continued education and professional development of shelter staff., • Serve as a liaison and develop linkage agreements with other community-based organizations and local mental health service providers, as necessary., • Motivate, coach and counsel direct reporting staff to excel., • Ensure that all direct reporting staff completes all necessary case management documentations including housing applications, ILP, and referrals to providers as required., • Ensure that all client charting documentation are up-to-date and reflect services provided such as service plans, re-certifications and psychiatric assessments., • Assist with the development of program content to address residents needs related to housing, substance abuse treatment, mental health and employment., • Provide assistance, interventions and follow-up in regards to critical incidents with clients., • Encourage teamwork among direct reporting staff as well as among peers., • Troubleshoot client and direct reporting staff program problems and make decisions in accordance with program policies, procedures, and protocols., • Conduct and document one-on-on supervision of direct reporting staff to assess and improve work performance i.e. identify training needs, professional development etc., • Overcome resistance to change from clients, direct reporting staff, and supervisors/funders., • Administer constructive discipline to direct reporting staff, as needed., • Monitor clients' progress toward their goals (dates achieved) and document via progress notes., • Review all documentation related to clients' progress for accuracy, completeness, and clarity., • Review and sign time sheets., • Prepare performance appraisals for directed reporting staff., • Conduct chart auditing of client files (i.e., paper and electronically)., • Ensure staff utilization of electronic database and conduct oversight to ensure data integrity., • May prepare marketing materials for the program., • 2 years supervisory experience, • Bachelor's degree (e. g., B.A., B.S.W.) Status: Full-time (35 hours per week) Benefits: CAMBA offers a comprehensive benefits package including health insurance, dental insurance, 403(b) retirement plan with employer match, paid time off (vacation, personal, and sick time), and paid holidays. CAMBA is an Equal Opportunity Employer. We value a diverse workforce and inclusive workplace. People of color, people with disabilities, and lesbian, gay, bisexual, and transgender people are encouraged to apply. We consider all applicants without regard to race, color, religion, creed, gender, gender identity, gender expression, national origin, age, disability, socio-economic status, marital or veteran status, pregnancy status or sexual orientation. Powered by JazzHR aTZxnJ8XKJ

Job Description BronxWorks helps individuals and families improve their economic and social well-being. From toddlers to seniors, we feed, shelter, teach, and support our neighbors to build a stronger community. In all aspects of our work, we strive for the highest ethical and performance standards and are guided by the belief that people are to be treated with dignity and respect regardless of their present situation or past experiences. Across our 60+ locations, we provide programs in a variety of service areas, including workforce development, children, youth, families, seniors and homeless prevention. Join our dedicated team at Bronxworks Adult Protectives program and be a part of a vital mission that makes a difference in the lives of vulnerable adults. We are looking for compassionate and skilled individuals who are committed to making a positive impact in the lives of the most vulnerable adults. Together, we can create a safer and more supportive environment for those in need. The primary goal of the Adult Protective Services program is to provide timely and effective intervention for at-risk adults living within the community. We aim to prevent harm and foster an environment of safety and security through comprehensive assessment, and intervention tailored to the individual needs. RESPONSIBILITIES • Supervise case work staff through weekly individual and monthly group meetings, • Review case records and reports at least monthly, • Direct staff interventions in difficult or crisis situations, • Maintain and monitor program variance reports to ensure statistical goals are being met, • Monitor program for quality assurance and contract compliance, • Provide each staff member with a monthly progress report and yearly performance appraisals, • Assist in the development and implementation of services for clients, • Maintain a case load and provide direct services to clients, including intake, engagement, assessment, service plan development, referral, advocacy, counseling, exit summaries and follow-up, • Interview and recommend new staff for hire, • Submit reports to supervisor monthly, or more frequently as required, • Represent the agency at meetings and Events, • Act as a liaison between BronxWorks and other CBO’s, the area community district, and government agencies, • On Call 24/7, • Ensure that calls, referrals, and email follow-up is conducted within 24 hours for priority case and 72 hours for all other cases., • Ensure that assigned case managers are conducting monthly visits for their caseload, • Maintain stabilization of caseload utilization rates for the program., • Conduct weekly case conferences with staff, clients, client advocates, collateral contacts, and client families., • Complete monthly supervision in order to track concerns regarding employee performance, • Ensure that services plans are completed within 30 days of the referral and a service plan review every 6 months, • Conduct Quality Assurance on case files which includes but not limited to: reviewing progress notes for timely submission and quality, • Supervise MSW interns for the program, • LMSW required plus three to five years of experience providing case management services, • Prior supervisory experience working in a social service agency preferred, • Must be SIFI Certified, • Ability to use a computer for prolonged periods., • Ability to occasionally lift and/or move up to 10 pounds., • Ability to stand, walk, or sit for long periods of time., • Ability to bend and retrieve objects and/or documents., • Ability to travel in the boroughs of New York City and its adjacent counties via public transportation. #INHGH

Job Description Who We Are: CAMBA is a community of staff, volunteers, clients, donors, neighbors and partners who work together to build an inclusive New York City, where all children and adults have access to the resources and supports, they need to thrive. We take a comprehensive approach by offering more than 180 integrated programs in: Education & Youth Development, Family Support, Job Training & Employment Support Services, Health, Housing, and Legal Services. We reach almost 80,000 individuals and families, including almost 13,000 youth. CAMBA serves a diverse cross section of New Yorkers from new mothers in Brownsville to job seekers in the Rockaways. More than half of our clients are immigrants and refugees from around the globe. Over 85% of our families are living in poverty, reflecting the challenges faced by nearly 1.7 million New Yorkers today. CAMBA operates 6 single adult shelters and 6 family shelters and one drop in center. Each shelter offers clients a supportive, structured therapeutic, safe, and drug-free facility. Homeless (often mentally-ill and substance-abusing) men and women are provided with comprehensive services to stabilize their condition in order to successfully transition into to permanent and/or supported housing. CAMBA’s Magnolia House is located in the Brownsville section of Brooklyn serves 200 single women at any given time. The majority of these clients are diagnosed with mental illness, some dually with chemical addictions as well. Position: Assistant Program Director Reports To: Vice President Location: 1424 Herkimer Street Brooklyn, NY 11233 What The Assistant Program Director Does: • Understand all aspects of contract requirements and communicate this understanding to staff., • Communicate with peers in other CAMBA shelters and external agencies on issues related to client progress and best practices., • Work with staff to set realistic weekly and monthly performance targets in accordance with contract requirements., • Observe direct reporting staff engaging with clients and/or supervisory staff., • Conduct periodic internal file review and implement Quality Assurance measures as needed to ensure quality service delivery to clients (i.e.-address and investigate client complaints)., • Assist the Vice-President in providing oversight for all aspects of the program in his/her absence., • Prepare reports and statistical information for both CAMBA management and funder use., • Assist in the analysis of program and demographic client data to make programmatic improvements., • Organize onsite and offsite training opportunities for professional development of staff., • Confer with the Vice-President and/or other CAMBA management staff as needed regarding programmatic and personnel issues., • Ensure and maintain all regulatory agencies (i.e.-Dept. of Health, OTDA, DHS, Coalition for the Homeless) standards are in compliance (related to food and emergency supplies, linen, personal belongings, client mail, laundry, personal care items, etc.)., • Plan and organize program activities to maximize program contract's goals and performance targets as outlined in DHS’ Performance Incentive Plan., • Develop program content to address residents needs related to ADL, Time Management, Critical Thinking, shelter rules and regulations ., • Plan, coordinate and facilitate social/peer support and ADL events., • Troubleshoot client and direct reporting staff program problems and make decisions in accordance with program policies, procedures, and protocols., • Develop and implement crisis prevention and/or intervention strategies to ensure a safe and secure environment., • Provide assistance and follow-up in regards to critical incidents with clients., • Liaison with Food vendors and/or sub-contractors to ensure appropriate service delivery and quality., • Liaison with community leaders and groups to build connections, gain support and troubleshoot issues/concerns., • Ensure staff utilization of electronic database and conduct oversight to ensure data integrity., • Conduct and document one-on-one supervision of direct reporting staff to assess and improve work performance (i.e. identify training needs, professional development, etc.)., • Review and sign time sheets., • Prepare performance appraisals for direct reporting staff., • Attend staff/funder/outside agency meetings as requested., • Immediately report to the appropriate Vice-President any: monitoring visits or funders' events; significant events; any incident that might subject CAMBA to liability., • Complete incident reports, weekly, and monthly reports., • Facilitate interdepartmental communication and conduct regular staff/departmental meetings., • Bachelor's degree (B.A.), • TB test required Status: Full-time (35 hours per week) Benefits: CAMBA offers a comprehensive benefits package including health insurance, dental insurance, 403(b) retirement plan with employer match, paid time off (vacation, personal, and sick time), and paid holidays. CAMBA is an Equal Opportunity Employer. We value a diverse workforce and inclusive workplace. People of color, people with disabilities, and lesbian, gay, bisexual, and transgender people are encouraged to apply. We consider all applicants without regard to race, color, religion, creed, gender, gender identity, gender expression, national origin, age, disability, socio-economic status, marital or veteran status, pregnancy status or sexual orientation. Powered by JazzHR PLOs7LHMO4

Job Description Dane Street, a nationally recognized Independent Review Organization (IRO) and a leading provider of Utilization Review (UR) services, is expanding our panel of expert physicians. We are currently seeking Board-Certified Occupational Medicine Physicians with an active New York medical license to perform independent medical reviews on a flexible, remote basis. This non-clinical, contract-based role is ideal for physicians who wish to earn supplemental income while continuing their clinical practice. Position Details • Specialty: Occupational Medicine, • License: Active, unrestricted New York medical license (Required), • Work Location: Fully Remote / Telehealth, • Compensation: Paid per case (average case review takes 15–20 minutes), • Scheduling: Set your own availability and volume, • Start Date: Onboarding and training completed in under 1 week Key Responsibilities • Conduct evidence-based reviews of treatment requests for medical necessity, • Evaluate appealed cases and issue independent, guideline-based decisions, • Produce clear, concise written reports — no direct patient care involved, • Utilize Dane Street’s secure online portal for all case-related work Qualifications • Board Certification in Occupational Medicine (or Preventive Medicine with Occupational focus), • Active and unrestricted New York State Medical License, • Active engagement in clinical practice, • Strong analytical and written communication skills, • Experience applying clinical knowledge to evidence-based guidelines and utilization criteria (e.g., ODG, ACOEM) Why Partner with Dane Street? • Flexible Workload: Review cases at your convenience—fully control your schedule, • Quick Reviews: Most reviews take just 15–20 minutes, • No Administrative Burden: We handle all medical record collection and preparation, • Comprehensive Training: Full onboarding and continuous team support, • Streamlined Tech: Access organized records and guidelines via our secure online platform, • Timely Turnarounds: Most cases are due within 1–5 business days Ready to Join a Leader in Medical Review Services? Make a meaningful impact—on your terms. Apply today to join Dane Street’s expert physician panel.

Job DescriptionSalary: $20.00 - $25.00 Our Story For the last twenty years, The Baseball Center NYCs management team and coaching staff has worked diligently to create a positive environment where players of all ages and skill sets can learn to achieve success both on and off the playing field. The Baseball Center NYCs mission is quite simply to create quality recreational, travel ball and high school baseball players. We approach our time with each individual and team with well-constructed practice plans and a constant belief in our players as they learn to believe in themselves. We expect our staff to be on-time, meticulously prepared and set the example of what ballplayers need to do in order to succeed. Description of Position | TBCNYC Instructor & Coach • Provide private, group and/or team baseball instruction (in facility, on-field, virtually) in a manner aligned with TBCNYCs mission, approach and business strategy., • Assist or lead activities required to maintain TBCNYCs facility. Not limited to keeping coaches lounge clean, training cage set-up and clean-up, pro-shop sales and inventory control., • Adhere to TBCNYC schedules, being prompt and prepared for each practice, game, lesson and/or camp., • Both Saturday and Sunday shifts are necessary for this position., • Current proficiency with Microsoft Office (particularly Excel and Word)., • Serve as a member of the front desk team, scheduling sessions, client interfacing and utilization of TBCNYC's POS system (Square)., • Education: Bachelors degree, preferred., • Experience: Two plus years of coaching experience for recreational, travel or middle school / high school baseball., • Direct Reports: None. Key working Relationships • TBCNYC Asst. Manager, Programs & Leagues: (Weekly) Review TBCNYC's Rising Stars Academy and/or Outdoor League(s) assignments., • TBCNYC Head Coach: (Weekly) Set-up private lesson schedule and review practice plans., • TBCNYC Client Coordinators (aka front desk): (Daily) Review daily schedules and any pertinent notes regarding an instructors lesson / program schedule., • TBCNYC Coaching Staff (Daily) On-going discussion regarding team practices, game plans and private lessons. Work Guidance • Managing Director: Strategic direction and performance management.

Job DescriptionWhy Charlie Health? Millions of people across the country are navigating mental health conditions, substance use disorders, and eating disorders, but too often, they're met with barriers to care. From limited local options and long wait times to treatment that lacks personalization, behavioral healthcare can leave people feeling unseen and unsupported. Charlie Health exists to change that. Our mission is to connect the world to life-saving behavioral health treatment. We deliver personalized, virtual care rooted in connection—between clients and clinicians, care teams, loved ones, and the communities that support them. By focusing on people with complex needs, we're expanding access to meaningful care and driving better outcomes from the comfort of home. As a rapidly growing organization, we're reaching more communities every day and building a team that's redefining what behavioral health treatment can look like. If you're ready to use your skills to drive lasting change and help more people access the care they deserve, we'd love to meet you. About the Role Charlie Health is looking for a dynamic, passionate individual to support our incredible clients and families throughout treatment as a Care Experience Specialist - Client Enablement. This candidate will welcome clients and families into our program post-admission, build rapport, and provide care coordination and customer service to ensure all client needs are met throughout their time in treatment. The Care Experience Specialist - Client Enablement will also act as the liaison between clients and other internal Charlie Health teams to provide a primary point of contact and an unparalleled experience for those in our care. The Client Enablement team has the dual mission ensuring clients get the most out of their care at Charlie Health while identifying and correcting barriers to this care before they occur. We're a team of passionate, forward-thinking professionals eager to take on the challenge of the mental health crisis and play a formative role in providing life-saving solutions. If you're inspired by our mission and energized by the opportunity to increase access to mental healthcare and impact millions of lives in a profound way, apply today. Responsibilities • Place outbound calls, emails and texts to admitted clients to ensure they fully enrolled in their treatment plan, • Reach out to clients to ensure they understand their insurance benefits and have successfully completed their program financial enrollments, • Act as a liaison between patients and internal Charlie Health teams such as, Admissions, Billing, Utilization Review, Outreach and Clinical, • Support client-related requests from the Clinical Care team to improve the patient's experience, • Identifying gaps in treatment attendance and reaching out to clients to resolve issues with treatment that may be leading to non-attendance proactively, • Communicate aftercare resources (i.e. outpatient therapy providers) to families and work with families to schedule appointments post-Charlie Health, • Managing client schedule, scheduling and rescheduling appointments, • Complete all documentation in a timely and accurate manner, • Adapt to organizational change and departmental restructuring to fit the needs of our clients, families, and referral sources, • Meet determined KPIs including: Appointments scheduled, financial agreements completed, daily call volume, issue resolution rate, time to resolution, aftercare appointment scheduling rate, customer satisfaction scores etc.Requirements, • Upholds Charlie Health's Mission, Vision, and Values and takes great pride in providing clients with exceptional service in order to support their mental health journeys, • High school diploma or equivalent, • Excellent written and verbal communication skills, • Minimum 2 years experience working in a customer/patient success or support role, • 1-2 years of Salesforce experience (or equivalent CRM platform) required, • 1-2 years of experience using contact center technology, • 1-2 years of experience customer financial discussions (Health insurance experience and knowledge of medical billing practices a strong plus), • Strong ability to multitask and work in a fast-paced environment, • Demonstrates a high level of emotional intelligence, • Knowledge of HIPAA policies and procedures, • Work authorized in the United States and native or bilingual English proficiency Additional Information Note to Colorado applicants: applications will be accepted and reviewed on a rolling basis Note: We are not currently considering applicants in CA, CO, NY, IL, and WA for this position. #LI-Remote Our Values • Connection: Care deeply & inspire hope., • Congruence: Stay curious & heed the evidence. Please be cautious of potential recruitment fraud. If you are interested in exploring opportunities at Charlie Health, please go directly to our Careers Page: . Charlie Health will never ask you to pay a fee or download software as part of the interview process with our company. In addition, Charlie Health will not ask for your personal banking information until you have signed an offer of employment and completed onboarding paperwork that is provided by our People Operations team. All communications with Charlie Health Talent and People Operations professionals will only be sent from @charliehealth.com email addresses. Legitimate emails will never originate from gmail.com, yahoo.com, or other commercial email services. Recruiting agencies, please do not submit unsolicited referrals for this or any open role. We have a roster of agencies with whom we partner, and we will not pay any fee associated with unsolicited referrals. At Charlie Health, we value being an Equal Opportunity Employer. We strive to cultivate an environment where individuals can be their authentic selves. Being an Equal Opportunity Employer means every member of our team feels as though they are supported and belong. We value diverse perspectives to help us provide essential mental health and substance use disorder treatments to all young people. Charlie Health applicants are assessed solely on their qualifications for the role, without regard to disability or need for accommodation. By submitting your application, you agree to receive SMS messages from Charlie Health regarding your application. Message and data rates may apply. Message frequency varies. You can reply STOP to opt out at any time. For help, reply HELP.

Job Description Who We Are: CAMBA is a community of staff, volunteers, clients, donors, neighbors and partners who work together to build an inclusive New York City, where all children and adults have access to the resources and supports, they need to thrive. We take a comprehensive approach by offering more than 180 integrated programs in: Education & Youth Development, Family Support, Job Training & Employment Support Services, Health, Housing, and Legal Services. We reach almost 80,000 individuals and families, including almost 13,000 youth. CAMBA serves a diverse cross section of New Yorkers from new mothers in Brownsville to job seekers in the Rockaways. More than half of our clients are immigrants and refugees from around the globe. Over 85% of our families are living in poverty, reflecting the challenges faced by nearly 1.7 million New Yorkers today. CAMBA operates 6 single adult shelters and 6 family shelters and one drop in center. Each shelter offers clients a supportive, structured therapeutic, safe, and drug-free facility. Homeless (often mentally-ill and substance-abusing) men and women are provided with comprehensive services to stabilize their condition in order to successfully transition into to permanent and/or supported housing. CAMBA’s Flagstone Family Center provides comprehensive case management services to 160 families who are in a Tier II transitional residence program for homeless families. The facility consists of eight (8) four (4) story walk up apartment buildings on the east and west sides of the street. There will be two main entrances: one for the east side of the street and one for the west. Each building contains 20 apartments of varying sizes, each fully self-contained. Position: Client Care Supervisor Reports To: Vice President Location: 196 Amboy Street, Brooklyn, NY 11212 What The Client Care Supervisor Does: • Communicate effectively with clients, direct reporting staff, peers, supervisors, and funders., • Plan and organize program activities to maximize program contract's goals and performance targets., • Provide training and support to staff and team members regarding psychoeducation, mental health assessments and other techniques (i.e., motivational interviewing)., • Develop and implement quarterly training sessions for the continued education and professional development of shelter staff., • Serve as a liaison and develop linkage agreements with other community-based organizations and local mental health service providers, as necessary., • Motivate, coach and counsel direct reporting staff to excel., • Ensure that all direct reporting staff completes all necessary documentations including ILPs and referrals to providers as required., • Ensure that all client charting documentation is up-to-date and reflects services provided such as service plans, re-certifications and psychiatric assessments., • Assist with the development of program content to address residents needs related to housing, substance abuse treatment, mental health and employment., • Provide assistance, interventions and follow-up in regards to critical incidents with clients., • Encourage teamwork among direct reporting staff as well as among peers., • Troubleshoot client and direct reporting staff program problems and make decisions in accordance with program policies, procedures, and protocols., • Conduct and document one-on-on supervision of direct reporting staff to assess and improve work performance i.e. identify training needs, professional development etc., • Overcome resistance to change from clients, direct reporting staff, and supervisors/funders., • Administer constructive discipline to direct reporting staff, as needed., • Monitor clients' progress toward their goals (dates achieved) and document via progress notes., • Review all documentation related to clients' progress for accuracy, completeness, and clarity., • Review and sign time sheets., • Prepare performance appraisals for directed reporting staff., • Conduct chart auditing of client files (i.e., paper and electronically)., • Ensure staff utilization of electronic database and conduct oversight to ensure data integrity., • Manage own time effectively and coordinate program activities to maximize time of direct reporting staff., • Lead and participate in administrative and staff meetings as requested., • Provide all required information for weekly/monthly/quarterly/semester/annual reports to CAMBA management and/or to funders., • May prepare marketing materials for the program., • May reach out and market the program to the community in order to recruit clients., • May prescreen clients over the telephone for eligibility and may schedule intake appointments., • May conduct initial intake or assessment of clients and/or clients' families and periodic reassessments., • May have direct client service/program responsibilities in addition to the above., • Experience working with low-income, high-needs families., • Knowledgeable about child development, trauma informed care, culturally affirming and responsive work, and family-based clinical interventions., • Must obtain State Central Registry (SCR) clearance, The Register of Substantiated Category One Cases of Abuse or Neglect aka Staff Exclusion List (SEL) clearance and Criminal history information checks via fingerprinting with New York State Division of Criminal Justice Services prior to start of employment., • Ability to maintain clearances throughout the duration of employment. Compensation: $80,000-$90,000 annually When salary ranges are listed, the range would represent the low and high end for the applicable position & program. The salary offered would be based on various factors unique to each program and candidate. This includes but is not limited to experience, education, budget and/or program size, internal equity, skills and other factors that may be required for the position and organization. Status: Full-time (35 hours per week) Benefits: CAMBA offers a comprehensive benefits package including health insurance, dental insurance, 403(b) retirement plan with employer match, paid time off (vacation, personal, and sick time), and paid holidays. CAMBA is an Equal Opportunity Employer. We value a diverse workforce and inclusive workplace. People of color, people with disabilities, and lesbian, gay, bisexual, and transgender people are encouraged to apply. We consider all applicants without regard to race, color, religion, creed, gender, gender identity, gender expression, national origin, age, disability, socio-economic status, marital or veteran status, pregnancy status or sexual orientation. Powered by JazzHR alIAmhv1qB

Job DescriptionSalary: ABOUT SPARK MICROGRANTS Spark MicroGrants believes in a world where everyone lives with dignity and determines their own positive future. Spark has worked in 1000+ villages in 6 countries and has pioneered a community-driven development model in sub-Saharan Africa. Spark works with NGO and Government partners to scale the model's adoption and impact on rural communities - on their own terms. Our model combines facilitated community meetings with a small, discretionary grant to catalyze local action and institution building. Read more about our Approach, Impact and Values on our website. WHO YOU ARE Spark is seeking a dynamic and experienced Grants and Reports Manager to join our team to steward Sparks funding partnerships. This role will be instrumental in sustaining and growing Spark's impact by developing high-quality donor reports, engaging with funders as advisors and thought partners, and ensuring compliant management and oversight of grants. The position will work closely with our country teams to ensure effective resource utilization and documentation of program highlights, learnings and opportunities. The Grants and Reports Manager should have experience working with teams across geographies and the professionalism to represent Spark externally with donors both virtually and in-person. The Grants and Reports Manager will report to the Growth Director and work closely with the growth and leadership teams to effectively manage and expand relationships with our existing funding partners. The ideal candidate will be an excellent communicator, with exceptional writing, presentation, and organizational skills, and have experience working with private philanthropic funders. RESPONSIBILITIES Donor Stewardship and Reporting Goal: Achieve 100% on-time reporting and deliverable submission • Build strong relationships with Sparks existing donor partners and actively seek opportunities for thought partnership as Spark continues to learn, iterate and scale its model., • Ensure responsive and accurate communication with all existing funders., • Produce high-quality donor reports that showcase Sparks impact through both data and storytelling, liaising across teams to gather inputs., • Coordinate with Sparks finance team to complete clear and accurate financial reporting, • Maintain and manage all grant reporting tools, templates, and guidelines. Goal: Sustain an annual 80%+ funder renewal rate and average increase in renewal funding of 20%+. • Track funding renewal timelines and ensure proactive kick-off of renewal processes, • Oversee the drafting and submission of grant renewal applications, facilitating discussion on strategic objectives and gathering inputs from program, impact, and finance team members. Goal: achieve 100% compliance with all grant terms and conditions • Track all donor deliverables, reporting deadlines and payment schedules., • Manage Sparks Salesforce database, inputting grant receivables, funder notes and ensuring data is clean and updated., • Coordinate with finance and program staff to monitor grant budgets, timelines and ensure compliance with all grant terms and conditions., • Oversee the receipt of donor funds including sending funding acknowledgement letters., • 5+ years of experience with nonprofit grants and reports management, communications, or development, including at least 3 years of progressive experience with grants management, reporting, and donor relations., • Excellent written and verbal communication skills, with experience crafting compelling narratives, • Strong project management skills and ability to manage multiple deadlines while working with internationally dispersed colleagues, • Ability to be flexible and collaborative; to assess capacities and priorities and work with colleagues to meet both immediate needs and mature the growth function., • Experience with CRM systems, preferably Salesforce, • Experience working in sub-Saharan Africa and knowledge of the East African context preferred., • Experience with international development and/or community-driven development preferred. Job Location: Flexible, East Coast USA preferred. Occasional travel to East Africa Reporting to: Growth Director Start Date: As soon as possible Salary: Salary is based on geographic location and commensurate with experience Probation period: Three months probation period with learning and performance objectives How to Apply: SAFEGUARDING Our safeguarding follows a do no harm principle. All Spark staff are expected to respect and uphold the safeguarding procedures and principles to minimize harm to stakeholders, program participants, and the environment, in compliance with the World Bank Environmental and Social Framework and and national legislation in the countries where we operate. remote work

Job Description Overview Physician Affiliate Group of New York (PAGNY) is adding Two (2) Child Unit Chiefs to the Inpatient Unit at NYC Health + Hospitals/Kings County. The Behavioral Health Center offers a comprehensive suite of services for mental health including First Episode Psychosis program, medical services, opioid treatment, substance use disorders services, a specialized unit for people with Intellectually Disability, an inpatient Extended care unit focusing on the needs of our homeless patients and prevent recidivism, ketamine assisted therapy, and inpatient and outpatient services for adults and children. Our skilled team—including adult and child and adolescent psychiatrists, psychologists, internists, nurses, social workers, creative arts therapists, peer counselors and addiction counselors delivers compassionate care in a secure environment, respecting each patient's dignity and partnering with them on their recovery journey. We also provide educational resources for patients and caregivers to enhance their understanding of mental health and addiction issues and available treatments. Our services range from psychopharmacology and various forms of psychotherapy (individual, group, and family) to specialized programs like outpatient withdrawal management, medication maintenance (including Methadone and Buprenorphine), overdose prevention, and support for personal development goals such as employment and education. Each patient receives a personalized assessment and treatment plan tailored to their specific needs, ensuring a holistic approach to recovery and health management. The hospital maintains a strong academic affiliation with SUNY Downstate Health Sciences University to maintain its high healthcare delivery standards and to provide its staff with teaching and research opportunities and the chance to work with medical students, residents and fellows very closely. The mission of NYC Health + Hospitals is to extend equally to all New Yorkers, regardless of the ability to pay, comprehensive health services of the highest quality in an atmosphere of humane care, dignity, and respect. Their Values are built on a foundation of social and racial equity and has established the ICARE standards for all staff. Responsibilities The Unit Chief is the administrative and clinical lead of the assigned inpatient unit and is responsible for all aspects of patient care on the unit. They work with the inter-disciplinary teams to ensure safety and quality on the inpatient unit. Oversee inpatient structure • Establish and oversee inter-disciplinary teams and team meetings, • Ensure that community meetings and other therapeutic groups take place as scheduled, • Participate in Behavioral Codes on the unit, providing leadership to the staff and patient community, • Work with all teams to monitor length of stay, particularly ensuring that, • Patients who are refusing medications are taken to court promptly, and that, • Patients who have reached their 18th day are referred for state hospitalization for continuing treatment, • Identify patients who would benefit from AOT and work with their team to ensure that the application is completed., • Work with medical-consultation team ensure that medical problems are properly managed, • Ensure that legal statuses are up to date and accurate, • Provide clinical consultation to other team (when present) on your unit, • Provide assistance to other psychiatrist (when present), as needed, • Monitor the need for psychiatrist assessments and other components of applications of aftercare, in such applications for appropriate housing, residential placements and state referrals, • Monitor chart for completion and clinical accuracy, • Participate in Performance, Quality Assurance and Clinical pertinence activities, including chart review, and educate inpatient staff members on Performance Improvement, Quality Assurance activities, indicators, etc. and be able to help the unit improve if their performance is below the mean for the service, • Restraints, • Manual holds, • Assist in the preparation for surveys, • Work with the UM department to conduct MD to MD reviews and participate in any appeals to ensure authorization of inpatient stay., • Maintains focus on key strategic priorities including patient experience, access to care, increased market share, and improving financial stability Qualifications • Must be board certified in Child Psychiatry, • M.D. or D.O. from an accredited school of medicine with License, • Completed residency training in an accredited program within Psychiatry Annual Base Salary: $267,000 based on 40-hour work week. The annual total value of the compensation package is estimated at $293,700, which includes the baseline salary, 401(k) contribution, and other factors as set forth below: • 401(k) Company Contribution (subject to IRS contribution limits):, • Employees are immediately vested in a 3% company contribution of base earnings. No employee match is required., • After one year of service, employees receive an additional 7% company contribution of base earnings. No employee match is required., • Annual Continuing Medical Education (CME) Reimbursement., • Generous Annual Paid Time Off (PTO): Vacation, Sick, Holiday, and CME days., • Medical, Prescription, and Dental Coverage: Top-tier plans with employee contributions significantly below market rates., • Life Insurance and Accidental Death and Dismemberment (AD&D) Coverage: Equal to 2x your salary (up to a maximum of $300,000) provided at no cost to you., • Additional employee-paid Voluntary Life and AD&D coverage is available for you and your family., • Loan Forgiveness: Position may be eligible for loan forgiveness through certain state or federal programs., • Medical Malpractice Coverage (equivalent to occurrence-based): Provided at no cost to the employee., • Healthcare and Dependent Care Flexible Spending Accounts (FSAs). Physician Affiliate Group of New York, P.C. (PAGNY) is an equal opportunity and affirmative action employer committed to diversity and inclusion in all aspects of recruiting and employment. We are committed to fostering an inclusive environment where everyone feels valued and respected. Our policies ensure equal opportunities for all. Learn more about our initiatives by visiting our Diversity, Equity, and Inclusion page. *Salary Disclosure Information: The annual base salary listed complies with the New York City law on Salary Transparency in Job Advertisements. The annual base salary listed is for full-time employment and does not include bonuses/incentive compensation or benefits. Actual total compensation depends on many factors, including experience, specialties, historical productivity, and historical collections. **The annual total value of the compensation package shown is provided as an illustration and is not guaranteed.

Job DescriptionWhy Charlie Health? Millions of people across the country are navigating mental health conditions, substance use disorders, and eating disorders, but too often, they're met with barriers to care. From limited local options and long wait times to treatment that lacks personalization, behavioral healthcare can leave people feeling unseen and unsupported. Charlie Health exists to change that. Our mission is to connect the world to life-saving behavioral health treatment. We deliver personalized, virtual care rooted in connection—between clients and clinicians, care teams, loved ones, and the communities that support them. By focusing on people with complex needs, we're expanding access to meaningful care and driving better outcomes from the comfort of home. As a rapidly growing organization, we're reaching more communities every day and building a team that's redefining what behavioral health treatment can look like. If you're ready to use your skills to drive lasting change and help more people access the care they deserve, we'd love to meet you. About the Role Charlie Health is looking for a dynamic, passionate individual to support our incredible clients and families throughout treatment as a Care Experience Specialist. This candidate will welcome clients and families into our program post-admission, build rapport, and provide care coordination and customer service to ensure all client needs are met throughout their time in treatment. The Care Experience Specialist will also act as the liaison between clients and other internal Charlie Health teams to provide a primary point of contact and an unparalleled experience for those in our care. We're a team of passionate, forward-thinking professionals eager to take on the challenge of the mental health crisis and play a formative role in providing life-saving solutions. If you're inspired by our mission and energized by the opportunity to increase access to mental healthcare and impact millions of lives in a profound way, apply today. Responsibilities • Answer inbound calls, emails, and texts and resolving patient and family concerns or requests efficiently and effectively, • Act as a liaison between patients and internal Charlie Health teams such as, Admissions, Billing, Utilization Review, Outreach and Clinical, • Support client-related requests from the Clinical Care team to improve the patient's experience, • Identifying gaps in treatment attendance and reaching out to clients to resolve issues with treatment that may be leading to non-attendance proactively, • Communicate aftercare resources (i.e. outpatient therapy providers) to families and work with families to schedule appointments post-Charlie Health, • Managing client schedule, scheduling and rescheduling appointments, • Complete all documentation in a timely and accurate manner, • Adapt to organizational change and departmental restructuring to fit the needs of our clients, families, and referral sources, • Meet determined KPIs including: call answer rates, daily talk time, daily call volume, issue resolution rate, time to resolution, aftercare appointment scheduling rate, and customer satisfaction scoresRequirements, • Upholds Charlie Health's Mission, Vision, and Values and takes great pride in providing clients with exceptional service in order to support their mental health journeys, • High school diploma or equivalent, • Minimum 2 years experience working in a customer/patient success or support role, • Experience working with young adults and adolescents (healthcare setting preferred), • 1-2 years of Salesforce experience (or equivalent CRM platform) required, • 1-2 years of experience using contact center technology, • Strong ability to multitask and work in a fast-paced environment, • Demonstrates a high level of emotional intelligence, • Knowledge of HIPAA policies and procedures, • Work authorized in the United States and native or bilingual English proficiency Additional Information Please note that this role is not available to candidates in Alaska, California, Colorado, Illinois, Maine, New York, or Washington. The expected base pay for this role will be between $45,000 and $55,000 per year at the commencement of employment. However, base pay will be determined on an individualized basis and will be impacted by location and years of experience. Further, base pay is only part of the total compensation package, which, depending on the position, may also include incentive compensation, discretionary bonuses, other short and long-term incentive packages, and other Charlie Health-sponsored benefits. #LI-Remote Our Values • Connection: Care deeply & inspire hope., • Congruence: Stay curious & heed the evidence. Please be cautious of potential recruitment fraud. If you are interested in exploring opportunities at Charlie Health, please go directly to our Careers Page: . Charlie Health will never ask you to pay a fee or download software as part of the interview process with our company. In addition, Charlie Health will not ask for your personal banking information until you have signed an offer of employment and completed onboarding paperwork that is provided by our People Operations team. All communications with Charlie Health Talent and People Operations professionals will only be sent from @charliehealth.com email addresses. Legitimate emails will never originate from gmail.com, yahoo.com, or other commercial email services. Recruiting agencies, please do not submit unsolicited referrals for this or any open role. We have a roster of agencies with whom we partner, and we will not pay any fee associated with unsolicited referrals. At Charlie Health, we value being an Equal Opportunity Employer. We strive to cultivate an environment where individuals can be their authentic selves. Being an Equal Opportunity Employer means every member of our team feels as though they are supported and belong. We value diverse perspectives to help us provide essential mental health and substance use disorder treatments to all young people. Charlie Health applicants are assessed solely on their qualifications for the role, without regard to disability or need for accommodation. By submitting your application, you agree to receive SMS messages from Charlie Health regarding your application. Message and data rates may apply. Message frequency varies. You can reply STOP to opt out at any time. For help, reply HELP.

Job DescriptionAbout LILT AI is changing how the world communicates — and LILT is leading that transformation. We're on a mission to make the world's information accessible to everyone, regardless of the language they speak. We use cutting-edge AI, machine translation, and human-in-the-loop expertise to translate content faster, more accurately, and more cost-effectively without compromising on brand, voice, or quality. At LILT, we empower our teammates with leading tools, global collaboration, and growth opportunities to do their best work. Our company virtues—Work together, win together; Find a way or make one; Quicker than they expect; Quality is Job 1—guide everything we do. We are trusted by Intel Corporation, Canva, the United States Department of Defense, the United States Air Force, ASICS, and hundreds of global Enterprises. Backed by Sequoia, Intel Capital, and Redpoint, we’re building a category-defining company in a $50B+ global translation market being redefined by AI. The Customer Success Team at LILT The Customer Success team at LILT is dedicated to ensuring the success and satisfaction of our diverse range of customers utilizing our language services SaaS platform and services. Our team serves as trusted advisors to maximize customer value from our platform. We proactively engage with customers to understand their unique needs, provide workflow consultations, and identify opportunities for expansion and growth. By fostering strong relationships and advocating for customers’ interests within the organization, we drive customer retention and foster long-term partnerships. Through continuous education, support, and collaboration, we empower our customers to achieve their global communication goals. Where You’ll Work This position can be based in New York City, Boston, Washington D.C., or Indianapolis. In Indianapolis, you will be expected to work in the office in a hybrid capacity. In all other locations, you will start as fully remote and then transition to hybrid once offices are opened in those locations. Starting pay is determined by various factors, including but not limited to: relevant experience, skill set, qualifications, and other business and organizational needs. Please note that compensation ranges may differ for candidates in other locations. Authorization to work in the US is a precondition of employment. What You’ll Do LILT seeks an experienced Customer Success Manager passionate about customer success, with a proven track record of accelerating customers’ technology adoption, minimizing churn, and growing Enterprise accounts. As a Customer Success Manager, you will be responsible for ensuring the success and satisfaction of our customers. You will serve as the primary point of contact for these customers, building and nurturing strong relationships, providing strategic guidance, and serving as a trusted advisor on product/service usage and best practices. This role is instrumental in driving customer retention and growth, as well as advocating for customers within the organization. Key Responsibilities: The Customer Success Manager (CSM) is responsible for managing our largest Enterprise accounts, achieving high customer retention rates and ensuring an environment for revenue expansion. In addition, the CSM must align multiple internal functions and work across levels within our enterprise customers to maximize the value that LILT delivers. Accelerate customer platform adoption during the onboarding phase by: * Driving post-sales engagement, achievement of success criteria when applicable, and proactively identifying and managing risk areas * Ensuring proper internal alignment and customer communication to keep all deliverables on track and compliant with industry standards * Anticipating and addressing issues that may arise and finding solutions that unblock and exceed customer expectations Ensure customer retention by: * Working with the customer to understand, measure, and consistently deliver high ROI * Driving high utilization of the customer’s LILT subscription * Driving the customer’s business transformation and operational excellence * Being the customer’s trusted advisor and advocate within LILT * Collaborating and communicating across various LILT teams to ensure problems are solved, meet, and exceed success metrics Grow product use within our customer base by: * Serve as the primary Customer DRI (Directly Responsible Individual) for Enterprise accounts, owning the end-to-end customer experience and ensuring their success with our platform and services * Develop and maintain strong, long-lasting relationships with key stakeholders within customer organizations, serving as a trusted advisor on product usage, best practices, and industry trends * Conduct regular calls and Quarterly Business Reviews (QBRs) to review account health, discuss strategic initiatives, and identify opportunities for expansion and growth * Proactively identify and pursue opportunities for upselling and cross-selling additional services or features * Collaborate closely with Account Executives to align on customer strategy, drive mutual success, renew contracts, and maximize revenue potential * Monitor customer health and engagement metrics, proactively addressing any issues or concerns and driving initiatives to improve customer satisfaction and retention * Act as the voice of the customer within the organization, gathering feedback, advocating for product enhancements, and ensuring customer needs are addressed * Collaborate with Marketing to develop customer stories, gather testimonials, and contribute to case studies and other marketing materials Skills and Experience: * REQUIRED: experience in the translation and localization/language services industry * 5+ years of experience in customer success, account management, or related roles, preferably in SaaS or language services industry * Prior experience managing a portfolio of customers with total annual recurring revenue (ARR) between $1 and $5 million * Minimum Bachelor's degree * Willingness to travel and meet customers up to 15% of the time * A true passion for customers and Customer Success with the ability to build strong relationships * Truly enjoys a dynamic startup environment where every day is different and each challenge is different * Can juggle multiple, very different tasks – delivering QBRs to the executive team of an advanced customer today, onboarding a new customer tomorrow, partnering with sales on an upsell opportunity the next day. Each customer may have very different use cases and specific needs, so being able to stay organized and accomplish their goals is essential to our success. * An eye for building processes and systems that can scale LILT’s customer engagement model * Proven track record of successfully managing customer accounts and driving customer satisfaction, retention, and growth * Excellent communication and interpersonal skills, with the ability to build strong relationships and effectively communicate with stakeholders at all levels * Empathy and customer-centric mindset, with a genuine desire to understand and meet the needs of customers * Strong problem-solving abilities and strategic thinking skills, with a focus on driving results and delivering value to customers * Time management and organizational skills, with the ability to prioritize tasks, manage multiple projects simultaneously, and meet deadlines in a fast-paced environment * Collaboration and teamwork skills, with the ability to work effectively across cross-functional teams to drive customer success initiatives * Adaptability and flexibility, with the ability to quickly adapt to changing priorities, customer requirements, and business needs * Experience in conducting QBRs, delivering presentations, and leading customer meetings Benefits: United States * Compensation: At market salary with the opportunity to earn on-target earnings (OTE), meaningful equity, 401(k) matching, and flexible time off plus company holidays * Medical Benefits: Employees receive coverage of medical, dental, and vision insurance, and more. In addition, LILT pays for basic life insurance, short-term disability, and long-term disability * Paid parental leave is provided after 6 months. * Monthly lifestyle benefit stipend via the Fringe platform to allow employees to customize benefits to their lifestyle Starting pay is determined by various factors, including but not limited to: relevant experience, skill set, qualifications, and other business and organizational needs. Please note that compensation ranges may differ for candidates in other locations. Salary range $110K-$115K Our Story Our founders, Spence and John met at Google working on Google Translate. As researchers at Stanford and Berkeley, they both worked on language technology to make information accessible to everyone. While together at Google, they were amazed to learn that Google Translate wasn’t used for enterprise products and services inside the company.The quality just wasn’t there. So they set out to build something better. LILT was born. LILT has been a machine learning company since its founding in 2015. At the time, machine translation didn’t meet the quality standard for enterprise translations, so LILT assembled a cutting-edge research team tasked with closing that gap. While meeting customer demand for translation services, LILT has prioritized investments in Large Language Models, human-in-the-loop systems, and now agentic AI. With AI innovation accelerating and enterprise demand growing, the next phase of LILT’s journey is just beginning. Our Tech What sets our platform apart: * Brand-aware AI that learns your voice, tone, and terminology to ensure every translation is accurate and consistent * Agentic AI workflows that automate the entire translation process from content ingestion to quality review to publishing * 100+ native integrations with systems like Adobe Experience Manager, Webflow, Salesforce, GitHub, and Google Drive to simplify content translation * Human-in-the-loop reviews via our global network of professional linguists, for high-impact content that requires expert review LILT in the News * Featured in The Software Report’s Top 100 Software Companies! * LILT makes it onto the Inc. 5000 List. * LILT’s continues to be an intellectual powerhouse, holding numerous patents that help power the most efficient and sophisticated AI and language models in the industry. * Check out all our news on our website. Information collected and processed as part of your application process, including any job applications you choose to submit, is subject to LILT's Privacy Policy at . At LILT, we are committed to a fair, inclusive, and transparent hiring process. As part of our recruitment efforts, we may use artificial intelligence (AI) and automated tools to assist in the evaluation of applications, including résumé screening, assessment scoring, and interview analysis. These tools are designed to support human decision-making and help us identify qualified candidates efficiently and objectively. All final hiring decisions are made by people. If you have any concerns, require accommodations, or would like to opt-out of the use of AI in our hiring process, please let us know at . LILT is an equal opportunity employer. We extend equal opportunity to all individuals without regard to an individual’s race, religion, color, national origin, ancestry, sex, sexual orientation, gender identity, age, physical or mental disability, medical condition, genetic characteristics, veteran or marital status, pregnancy, or any other classification protected by applicable local, state or federal laws. We are committed to the principles of fair employment and the elimination of all discriminatory practices. Compensation Range: $100K - $200K

Job DescriptionOur mission: to eliminate every barrier to mental health. At Spring Health, we're on a mission to revolutionize mental healthcare by removing every barrier that prevents people from getting the help they need, when they need it. Our clinically validated technology, Precision Mental Healthcare, empowers us to deliver the right care at the right time—whether it's therapy, coaching, medication, or beyond—tailored to each individual's needs. We proudly partner with over 450 companies, from startups to multinational Fortune 500 corporations, as a leading provider of mental health service, providing care for 10 million people. Our clients include brands you use and know like Microsoft, Target, and Delta Airlines, all of whom trust us to deliver best-in-class outcomes for their employees globally. With our innovative platform, we've been able to generate a net positive ROI for employers and we are the only company in our category to earn external validation of net savings for customers. We have raised capital from prominent investors including Generation Investment, Kinnevik, Tiger Global, Northzone, RRE Ventures, and many more. Thanks to their partnership and our latest Series E Funding, our current valuation has reached $3.3 billion. We're just getting started—join us on our journey to make mental healthcare accessible to everyone, everywhere. We are looking for a Customer Success Manager to join our team. You will play a key role in managing day-to-day relationships with our existing partners, serving as the face of our amazing organization to customers, and advancing our mission by promoting our products and services in a proactive, data-driven way. This is a full-time, remote position reporting into the Manager of Customer Success. What you'll be doing: • Serve as an account owner, product expert and mental health advocate for your assigned Mid-market and SMB customers., • Build rapport with decision makers and main points of contact to influence change in order to drive the adoption of best practices and successful change management methodologies, thereby driving optimal member utilization of the product., • Own the full customer lifecycle including onboarding, value realization, engagement strategies, expansion and renewal., • Creatively discover, communicate, and support the execution of new opportunities for customers to unlock value from Spring Health., • Business review creation and presentation to senior HR executives and business leaders including insightful, data-based recommendations., • Collaborate across departments to deliver essential customer feedback, aiming to enhance processes and elevate the patient experience., • Participate in ongoing weekly team meetings and training to continue to enhance product knowledge., • Meet or exceed goals for role KPIs:, • Achieve 100% Net CACV Retention (effectively Net Revenue Retention) for your book of business, • You have 3+ years of experience in account management, customer success, implementation or healthcare management., • You have experience in upselling and retaining customers to drive additional revenue., • You have experience using SaaS-based solutions and platforms., • You have experience owning the life cycle contract renewals., • You have experience using data visualization and reconciliation techniques to present key findings and customer satisfaction., • You have experience adhering to and achieving outlined KPIs., • You have experience maintaining accurate records of customer interactions, success plans, customer relationship progression and opportunity management in a CRM., • You have a deep passion to transform the U.S. healthcare system, especially mental health., • You have the willingness and ability to travel as needed (approx. 15%)., • Health, Dental, Vision benefits start on your first day at Spring. You and your dependents also receive access to One Medical accounts HSA and FSA plans are also available, with Spring contributing up to $1K for HSAs, depending on your plan type., • Employer sponsored 401(k) match of up to 2% for retirement planning, • A yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents., • We offer competitive paid time off policies including vacation, sick leave and company holidays., • At 6 months tenure with Spring, we offer parental leave of 18 weeks for birthing parents and 16 weeks for non-birthing parents., • Access to Noom, a weight management program—based in psychology, that's tailored to your unique needs and goals., • Access to fertility care support through Carrot, in addition to $4,000 reimbursement for related fertility expenses., • Access to Wellhub, which connects employees to the best options for fitness, mindfulness, nutrition, and sleep in one subscription, • Access to BrightHorizons, which provides sponsored child care, back-up care, and elder care, • Up to $1,000 Professional Development Reimbursement a year. Ready to do the most impactful work of your life? Learn more about our values, what it's like to work here, and how hypergrowth meets impact at Spring Health: Our Values Our privacy policy: Spring Health is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex, marital status, ancestry, disability, genetic information, veteran status, gender identity or expression, sexual orientation, pregnancy, or other applicable legally protected characteristic. We also consider qualified applicants regardless of criminal histories, consistent with applicable legal requirements. Spring Health is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans. If you have a disability or special need that requires accommodation, please let us know.