868 Best veteran remote Jobs in Newark, New Jersey (December 2025) - page 12

Platform Engagement Coordinator

3 days ago

New York

Job DescriptionSalary: See examples in job posting The Organization and Role About Access Now Access Nowdefends and extends the digital rights of people and communities at risk. As a grassroots-to-global organization, we partner with local actors to bring a human rights agenda to the use, development, and governance of digital technologies, and to intervene where technologies adversely impact our human rights. By combining direct technical support, strategic advocacy, grassroots grantmaking, and convenings such as RightsCon, we fight for human rights in the digital age. About this role The Platform Engagement Coordinator will lead internal efforts of the Digital Security Helpline to engage with Trust and Safety teams at tech platforms and providers of third party infrastructure, including: email, hosting, data storage, and social media, and others that directly affect the digital security of users and communities at risk. This includes developing and maintaining communication with the relevant tech platforms and firms, as well as supporting the global incident response efforts of the Helpline, with emphasis on incidents that take place on said third party services. The person selected for this role will report to the Helpline Director and will work closely with the Helplines Incident Response Lead, Administrative and Communications Coordinator, and in support of Security Incident Handlers. They will also coordinate closely with Access Nows Tech Legal Counsel and Policy Business and Human Rights team. This role will require a degree of flexibility to work across time zones, but the successful candidate will preferably be based in a timezone that aligns with the Americas or European/African timezones. What you will do • Support the team of Security Incident handlers in themanagement of incidents happening on corporate and third party platforms, including by engaging in regular meetings, serving as an internal escalation point, owning selected cases, co-leading an internal working group, and conducting follow ups through platforms points of contact., • Build and nurture relationships with tech platforms and companies and Trust and Safety teams, tobuild and improve escalation processes,including by following industry best practices for addressing the needs of human rights defenders and members of civil society., • Work with the Helpline management team and Incident Response Lead toimprove the efficiency and effectiveness of the Helpline procedures and workflowsto manage incidents happening on third party infrastructure, including by participating and supporting internal quality review processes., • Review, organize, write and maintainincident response workflows, playbooks, templates and other documentationrelated to incidents happening on third party infrastructure, in collaboration with the Documentation Coordinator., • Analyze incident datato identify specific vulnerabilities and gaps in platform escalation mechanisms, in order to make recommendations through public or confidential reports and security advisories that enable preparation and remediation both in individual cases and in response to trends affecting larger communities., • Continuouslyanalyze tools, techniques and tactics used by adversariesand the techniques used to defend against them, as it relates to incidents happening on third party infrastructure., • Collaborate with key stakeholders in Access Now, including the Tech Legal Counsel and Policy Business and Human Rights Manager, US / EU policy leads toshare trends and discuss approachesto advance programmatic objectives., • Provideexpertise to the larger ecosystem of organizations supporting civil society, including within the Computer Incident Response Center for Civil Society (CiviCERT), to share knowledge and tools, and increase CiviCERT connection with Trust and Safety teams., • Facilitate researchacross interested groups on effective partnership and meaningful engagement models for Trust and Safety partner programs (priority flaggers, trusted partner), including through analysis and publication of data-driven research., • Support the Helplineefforts to develop the skills and expertise of incident handlers(tier 1), especially as it relates to incidents happening on third party infrastructure., • Lead the Helpline engagement with theTrust and Safety community, including by attending and presenting in key events to raise awareness of the impact of issues affecting Civil Society activists and response teams., • Investigate thetooling ecosystem used by Trust and Safety teams, to gain a better understanding of the technologies used to respond and resolve cases at scale, and evaluate their impact on the subset of cases observed by the Digital Security Helpline., • Other duties as assigned by the Helpline Director. Skills, education, and mindset you will bring • Excellent written and verbal communication skills in English, additional languages are a plus;, • Solid understanding of digital safety for at-risk users, including concepts like risk assessment and incident response;, • Demonstrated relevant experience working and coordinating with others in the resolution of digital security incidents;, • Experience working in incident response or customer support escalation teams; coordination with Trust and Safety, or Human Rights teams within platforms are a plus;, • Strong project management and organizational skills;, • Demonstrated commitment to principles of human rights, social justice, and gender equality;, • Prior experience working with, or interest in supporting human rights defenders, activists and organizations, and other communities of interest of the Helpline, such as women groups, queer communities, climate activists, human rights lawyers, journalists, among others;, • Appropriate education and work preparation for the role, with bachelor or master degree equivalent in computer science (or similar) preferred., • Experience leading and coordinating data-driven research is a plus The Details Location This is a full-time position, with preference for our current Access Now office locations. The successful candidate must possess the right to work in the location in which they will be based. At this time most Access Now Team Members are working through hybrid office arrangements, combining remote at-home work with intermittent use of offices and/or co-working spaces. Remuneration Access Now offers competitive compensation and benefits packages that align competitively with locations and regions around the world. Location-specific examples of initial placementwithin the salary range for this role include: • 5356.00 EUR gross monthly (Belgium), • $6,700.00CAD gross monthly (Canada), • $6,027.00USD gross monthly (United States), • 6,075.00EUR gross monthly (Germany), • $3,988.00 USD gross monthly (Costa Rica) Benefits for this specific role are tied to the location, and will vary. Regardless of location, all Team Members benefit from a strong global culture aligned around: • Work-life balance...including a generous paid time-off program between 36 and 40 days annually, • Access to supplemental health care insurance policies, • Professional development and growth opportunities, • Extensive workplace flexibility, • Organizational resilience and support for all team members, including paid family leave, • Connection to a diverse, global team of passionate, principled professionals, • Opportunities to recharge (including one month of paid refresher leave after 4 years) How to Apply Please submit the following documents: • Rsum/CV (removing all personally identifying information such as age, gender, marital status, address, and photo), • Thoughtful cover letter outlining your suitability for our role, with particular attention to your experience aligning to the core functions Our hiring teams review applications submitted through ourCareer Openingspage; email submissions are not accepted. Please note that if you are applying via a link in a 3rd party system (examples: Indeed, Glassdoor, LinkedIn, Snaphunt, Zip Recruiter), be sure that you are going through the application link in BambooHR so that you are properly uploading a distinct Cover Letter and a separate CV/Resume. In order for us to communicate with you on the status of your application, please addapps.bamboohr.comto your contacts list, and check spam or junk folders so that you do not miss updates from us. We are a global human rights organization committed to inclusivity and equity, and seek the most talented team members who bring their true selves, with diverse backgrounds, cultures, perspectives, and experiences. We are interested in receiving applications from people who consider themselves as under-represented in their talent communities. As an equal opportunity employer, we value and encourage diversity and consider applicants for all positions without regard to race, color, religion, creed, gender, sex, national origin, age, disability, marital or veteran status, sexual orientation, gender identity or expression, or any other legally protected status. Our commitment applies with regard to all aspects of ones employment, including hiring, transfer, promotion, compensation, eligibility for benefits, and termination. Published 2025-12-15

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