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  • Director of Outlets
    Director of Outlets
    10 hours ago
    $160000–$175000 yearly
    Full-time
    Midtown West, Manhattan

    The Director of Outlets of FB 575 at Aman New York is responsible for overseeing the day-to-day operations and strategic direction of all hotel restaurants, lounges and bars and ensuring integration with the Aman brand. This role ensures seamless service delivery, financial profitability, and elevated guest and member experiences across multiple outlets. The Director of Outlets works closely with senior leadership to drive revenue, maintain brand standards, develop teams, and enhance the overall positioning of the hotel's Food Beverage program. This role requires the ability to motivate and inspire those around you, to access the best skills of each colleague to increase financial progress, and build a culture of integrity, composure, and humility. The Director of Outlets must strive to retain and develop a team with a singular goal of being the best. KEY RESPONSIBILITIES Responsibilities and essential job functions include but are not limited to the following: Financial · Assist Director of FB in managing annual operating budgets for all outlets. · Monitor financial performance, ensuring revenue targets and cost controls are achieved. · Maximize opportunities for upselling, cross-selling, and guest spend per head with training and initiatives. · Collaborate with Finance to track performance KPI metrics, Forecasting, and PL reporting. · Support Director of Finance to solve all accounting issues. Personnel · Lead, mentor, and inspire outlet managers and their teams, fostering a culture of excellence. · Partner with HR on recruitment, onboarding, training, and succession planning. · Conduct performance reviews and career development for team members. · Oversee the hourly schedules for all outlets ensuring coverage and management of overtime. · Perform trainer tasks and conduct training for restaurant staff as assigned by FB management. o These include training of management and non-management staff on steps of service, coaching counseling, and culture. · Quantify training success with improved LQA, TrustYou, and other related reviews. o Develop action plans for LQA audits · Coach and counsel managers and hourly colleagues for any breaches of conduct and follow policies when issuing formal disciplinary notice. Culture and People · Foster an environment ethics to build a strong, retained team. These include: Trust, Respect, Teamwork, Inclusiveness, Professional Development (self and others), and Compassion. · Motivate staff to do their best by empowering them to make decisions, share ownership, and provide input. · Develop managers through tasks and assignments while holding frequent development discussions to further career goals. · Create a high-morale workplace by sharing wins and successes, allows open dialogue, and nurtures a team mentality. · Sets clear goals and deadlines and holds team accountable. · Is committed to their own growth and able to identify their own weaknesses and work to compensate for them · Maintains composure and handles stress during unsettling times, keeps confidence and trust in others, and respects the viewpoints of others. Operational Leadership · Oversee all daily outlet operations, ensuring consistency in quality, service, and presentation. · Support operations for special events and private functions. · Assist food beverage outlets in their operations within peak times when needed. · Perform opening and closing duties for Arva and Nama when necessary. · Establish and enforce standard operating procedures (SOPs) across outlets. · Ensure compliance with health, safety, and sanitation regulations (DOH and DIVERSY) and lead monthly food health and safety meetings with Outlet Leaders (chefs and managers). · Ensure that operating equipment is maintained and service and storage areas are kept safe and clean. · Champion a service culture that prioritizes personalized, anticipatory guest engagement. · Monitor guests' satisfaction levels and feedback and properly implement service improvements as necessary. · Ensure outlets reflect the property's brand ethos and deliver memorable experiences. · Conduct daily walk-through of the restaurant space, including the dining room, lounge, terraces, Club Lounge, and 15th floor. · Collaborate with the culinary team to maintain food quality and consistency. · Prepare and present reports on all training initiatives, challenges, and achievements to senior leadership. · Conduct regular audits of restaurant operations, food safety, and guest service delivery. · Implement and communicate new menus and promotions such as holidays and special event promotions. · Perform a variety of other duties as assigned by management · Model and embody values in the FB 575 Culture Guide (see additional document) Strategic Initiatives · Collaborate with Sales Marketing to develop promotions, partnerships, and programming. · Review and refine beverage and wine lists to remain innovative and competitive. · Identify trends and opportunities to enhance FB positioning. · Drive sustainability initiatives and operational efficiencies where possible. Qualifications · 5 years' experience in a luxury hotel environment, membership club environment, or similar role in restaurants or food and beverage. · Positive, engaging, and energetic personality. · Able to be organized, manage time wisely and work with little to no direct supervision. · Very high attention to detail and extensive service knowledge. · Must have good knowledge of food preparation, wine, and spirits. · Sensitive to cultural nuances. · Excellent communication skills, both written and verbal on English. · Able to handle a multitude of tasks in an intense, fast-paced environment. · Excellent people skills and the ability to work under pressure and with various stakeholders. · Ability to maintain a clean and professional appearance as per company policies. · Ability to stand for extended periods of time. · Ability to carry, push, and pull heavy loads up to 50 lbs; standing, bending and lifting will be required. · Multi-lingual is a plus. · TIPS, ServSafe certified. · Experience with MICROS POS system, Harri, and Sevenrooms. · NYS Department of Health and Hygiene certified.

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  • Join Our Team – FOH & BOH Positions Open (Servers & Hospitality Roles)
    Join Our Team – FOH & BOH Positions Open (Servers & Hospitality Roles)
    1 day ago
    $13–$25 hourly
    Full-time
    Manhattan, New York

    Become part of Fifth Avenue's premier new dining destination! QuanJuDe New York is seeking passionate, proactive, and motivated individuals to join the founding team of our much-anticipated U.S. flagship restaurant! With a prestigious 160-year history and global acclaim—underscored by our Vancouver outpost earning a Michelin Star for three consecutive years—our brand is bringing its legendary signature flavors, elevated by a modern, refined experience, right to the center of NYC. We offer a variety of rewarding career paths and are dedicated to building a culture centered on excellence and unparalleled guest service. If you have a strong commitment to service and genuine enthusiasm for hospitality, we look forward to receiving your application! We offer a competitive compensation package, with details negotiable. Front of House (FOH) Positions - Organized by Importance & Category I. Senior Management 1. General Manager (GM) • Responsibilities: Oversees all restaurant operations (FOH & BOH), P&L management, strategic planning, staff leadership, ensuring exceptional guest experiences and brand standards., • Experience: Extensive senior management experience in high-volume, upscale/fine dining required. 2. Assistant General Manager (AGM) • Responsibilities: Supports the GM in all aspects, manages daily FOH operations, staff scheduling and supervision, inventory control, guest relations resolution., • Experience: Strong FOH management experience in upscale dining required. 3. Marketing Director • Responsibilities: Develops and implements marketing strategies, manages brand communications, PR, advertising, social media oversight (must be proficient in major platforms like Instagram, TikTok, etc.), analyzes market trends. Must be familiar with the NYC F&B scene. 1. Floor Manager • Responsibilities: Manages dining room service flow, supervises floor staff, ensures service standards are met, handles guest interactions and resolves issues during service., • Experience: FOH management or supervisory experience in a high-quality restaurant required. 2. Bar Manager • Responsibilities: Oversees all bar operations, beverage inventory management, ordering, cost control, develops cocktail menu, manages bar staff., • Experience: Bar management or extensive high-end bartending/supervisory experience required. 3. Sommelier • Responsibilities: Responsible for maintaining and updating the wine list, cellar organization, providing expert wine service and pairing recommendations to guests, and conducting staff wine training. 1. Server Captain • Responsibilities: Leads a service section, provides exemplary service to guests, assists with training junior servers, may handle special guest requests or VIP tables., • Experience: Extensive fine dining server experience with demonstrated leadership potential required. 2. Expo Lead / Support Leader • Responsibilities: Responsible for ensuring cleanliness of the expo/pass area; ensuring timely and accurate food dispatch in correct sequence; coordinating Food Runner/Support staff; training new support team members., • Experience: Experience as an Expediter or Senior Food Runner preferred, with leadership potential. 3. Server (HIGH TIPS) • Responsibilities: Provides attentive and knowledgeable table service, explains menu items, takes orders accurately, ensures guest needs are met throughout their dining experience., • Experience: Fine dining server experience required; candidates with strong sales awareness and skills (e.g., able to perform upselling and product recommendations) are preferred. 4. Bartender • Responsibilities: Prepares high-quality alcoholic and non-alcoholic beverages, interacts with guests at the bar, maintains bar cleanliness and inventory, follows recipes precisely., • Experience: Professional bartending experience required; specialized craft cocktail/mixology experience preferred for a stronger focus. 5. Host Leader • Responsibilities: Leads the daily operations of the host team, manages shifts, assists with training new hosts, handles complex reservations or guest inquiries, ensures efficient and organized front desk operations., • Experience: Extensive host experience with demonstrated leadership or training capabilities required. 6. Host / Hostess • Responsibilities: Greets and seats guests, manages reservations flow, answers phones professionally, maintains a welcoming atmosphere at the entrance. Reports to Host Leader or Manager., • Experience: Prior hosting or customer service experience in reputable establishments preferred; excellent communication and customer service awareness are essential; candidates with sales potential or related experience are preferred. 7. Server Assistant • Responsibilities: Responsible for maintaining table cleanliness, assisting with resetting tables, providing water service, restocking service stations with supplies and cutlery, and other support tasks., • Experience: No specific experience required, but relevant F&B experience is a plus; attention to detail and service orientation are key. 8. Food Runner / Support • Responsibilities: Responsible for accurately and efficiently running food orders, assisting with clearing tables, and ensuring correct corresponding tableware is provided for different dishes. Positive attitude required; training provided. 1. Social Media Specialist • Responsibilities: Creates engaging content (photos, videos, copy), manages daily posting and community interaction on relevant platforms, assists with website updates. 1. Executive Chef • Overall responsibility for kitchen operations, menu development, cost control, team management, and quality assurance. 2. Sous Chef • Assists Executive Chef in daily kitchen management. 3. Wok Chef • Expertise in various high-heat wok cooking techniques for assigned dishes. Experience required. 4. Head Butcher • Supervises all cutting, portioning, and initial preparation of ingredients (including 'Shui Tai' duties like cleaning/processing seafood, poultry, and vegetables), manages the cutting team, ensures consistency and quality. Experience required. 5. Butcher • Performs precise cutting, portioning, and preparation of various meats, seafood, poultry, and vegetables according to specifications. 6. Steamer Chef • Responsible for the preparation and quality control of stocks, broths, soups, and stews; manages the steaming station; potentially handles processing and storage of bulk ingredients. 7. Peking Duck Chef • Specialist in the entire process of preparing and roasting Peking Duck, managing dedicated ovens and equipment. Specific experience required. 401(k) 401(k) matching Dental insurance Employee discount Flexible schedule Health insurance Paid time off Paid training Referral program Vision insurance

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  • Sommelier
    Sommelier
    6 days ago
    $17 hourly
    Full-time
    Midtown West, Manhattan

    We are looking for individuals to work in conjunction with our Wine Director and Head Sommelier to help select our wine offerings, to provide continued education for our team and to evolve the wine service. This is an ideal position for someone whose excitement for wine is matched by their deep commitment to guest service hospitality in a fine dining setting. We are building a team of individuals focused on genuine hospitality and teamwork - ones who want to become valuable members of a successful service team. The wine list has a strong Italian focus while also featuring wines from the world's other classic, great regions. The Sommelier is responsible for recommending wine varieties, supervising wine serving, collaborating with winemakers, taking stock while ensuring optimum service for our guests. The Sommelier also ensures that all policies procedures and standard operating procedures are effectively maintained at an optimum level. This position has an hourly rate of $17.00 + Tips. KEY RESPONSIBILITIES • The most essential component to be a successful Sommelier will be the earnest desire to propel the wine program forward through clear communication and organization, a curiosity to learn more, and a willingness to share our expertise with guests and staff in a helpful, thoughtful way, • Create and update the wine list in coordination with chefs and the General Manager, • Collaborate with the Wine Director and Head Sommelier on the selections of the wines used in the restaurant for the uses of wine pairings, by the glass, and those represented as bottle selections, • Recommend food and wine pairings, • Be an authority on the wines used in the restaurant for the uses of wine pairings, by the glass, and those represented as bottle selections on the restaurant's wine list, • Advise guests on wines based on their personal tastes and food choices, • Inform guests about different varieties of wines and prices, • Ensure wines are served at the right temperature and within the proper glassware, • Store open bottles properly to maintain strong taste, • Manage wine cellar and ensure it's fully-stocked, • Train wait staff on available wines, • Assist the Wine Director in order to provide education for the dining room staff in the full range of beverages for the restaurant, including but not limited to wine, cocktails, beer, tea, and coffee, • Comply with all health and safety regulations constantly strive to improve operating procedures, • Maintain and monitor safe and sound procedures, • Attend meetings when designated to do so REQUIRED EXPERIENCE AND QUALIFICATIONS • As a Sommelier, specific certifications are not required, but a strong fundamental knowledge of the wine regions of the world -- both Old and New World -- along with producer familiarity and vintage knowledge is mandatory, • Experience as a Sommelier, Wine Steward/Stewardess or similar role, • Ability to create tasteful food and wine pairings, • Extensive knowledge of different wines and which regions produce each type, • Knowledge of local vineyards and wineries, • Understanding of the winemaking process, • Good communication skills, • Must have full schedule availability, including weekends and holidays, • Ability to be organized, manage time wisely, and work with little to no direct supervision, • Very high attention to detail, • Sensitive to cultural nuances, • Excellent communication skills, both written and verbal in English, • Able to handle a multitude of tasks in an intense, fast paced environment, • Excellent people skills and the ability to work under pressure and with various stakeholders, • Ability to maintain a clean and professional appearance as per company policies, • Ability to stand for extended periods of time, • Multi-lingual is a plus, • Must be able to take constructive criticism and work well in a team dynamic

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