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  • KWI
    VP of Client Experience
    VP of Client Experience
    1 day ago
    $220000 yearly
    Full-time
    Melville

    The Opportunity As the VP of Client Experience, you are responsible for orchestrating the entire customer success function, with the primary goal of ensuring customers are satisfied, achieving their desired outcomes, and contributing to the company's growth and success. You will display strong leadership, strategic thinking, and a deep understanding of the customer's journey. Your ultimate goal will be to enhance the customer experience and ensure a seamless customer journey with KWI. The Company We are a small team with a big vision: to be the premier provider of cloud technology solutions for retailers. KWI offers a complete, unified commerce solution from a single database, specifically designed to help specialty retailers grow their business. Our portfolio of customers includes Pandora, Bluemercury, Tom Ford and many other globally recognizable brands. We unify Point of Sale, Merchandising, Order Management, eCommerce, CRM, and Loss Prevention into one cloud-based platform. We are a Values and Mission driven organization, and we believe that if we develop and demonstrate leadership in our strategy, operations, and people, we will continue to drive product innovation and service excellence. As the VP of Client Experience, you excel at the below core competencies The impact you’ll make • Build and maintain strong strategic relationships with key decision makers and become a trusted advisor to clients by effectively understanding their business needs and advocating for them across our organization., • Develop and execute comprehensive strategies to achieve proactive positive client relationships and drive growth., • Lead, motivate, and mentor the client success team, fostering a high-performance culture and ensuring individuals exceed client expectations and experience., • Drive customer adoption of the company's offerings by providing training, resources, and support to maximize product/service utilization., • Conduct regular, timely check-ins with clients to ensure they are satisfied, and their needs are being met., • Provide reports and updates to the executive and leadership team, offering insights, recommendations, and opportunities to proactively make changes to improve our client relationships., • Ensure alignment between customer success and the broader organizational strategy, driving a customer – centric culture., • Collaborate with cross-functional teams, including Product, Project and Development to ensure seamless service delivery, client onboarding, and problem resolution., • Represent the company at industry events, conferences, and networking opportunities to enhance the company's brand and foster new business relationships., • Support and continue to build a best-in-class client services team by creating processes, training, and rolling out new business initiatives., • Collaborate with Sales, Product, Development, etc. on strategic initiatives and client requests, including influencing roadmap for product enhancements. What you will bring • Bachelor’s Degree in Business or a related field preferred, • 8+ years of relevant leadership experience in customer success or related function, • 5+ years’ experience building relationships with executives with company level decision making authority, • 5+ years’ experience with B2B Software companies, • Experience working within the retail industry highly preferred, • Proven problem-solving and decision-making skills, with the ability to think strategically and find innovative solutions., • Bias towards action and comfortable with ambiguity; motivated to solve complex problems with a creative, can-do mindset, • Highly skilled at presenting in large groups, both in-person and virtually, and managing challenging or escalated client situations, • Excellent critical thinking skills, combined with the ability to present beliefs clearly and compellingly in verbal and written form, particularly the ability to convey technical / nuanced information in an accessible and understandable manner, • Experience implementing internal process for cross functional teams to deliver on customer needs As a member of the KWI team you will receive • Full Medical, Dental and Vision, • 4 weeks of PTO in your first year, • Summer Fridays....all year round, • Tuition Reimbursement, • Discount from building café, • 401(K) with a 50% company match (up to 6% of employee contribution), • Employee Referral Program, • (1) Volunteer day each year Our work space We understand that our teams need flexibility, which is why we follow a hybrid schedule. Our in-office days are Monday, Tuesday and Thursday, and employees are allowed to work remotely on Wednesdays and Friday. We are also a collaborative group and believe that getting together in person allows our team to do their best work. Together we enjoy monthly events, bagels every Thursday, a state-of-the-art coffee machine, a full snack pantry and many more surprise and delight moments throughout the year. Our commitment to you At KWI, we know that cultivating diversity and fostering an inclusive work environment is critical to our impact and success. We create an environment where no individual is advantaged or disadvantaged because of their background. We offer equal opportunity employment regardless of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, or protected veteran status. With a commitment to maintaining a bias-free environment in which harassment is prohibited, we respect cultural diversity and comply with the laws of the places in which we operate. We expect our business partners, suppliers, clients, and all our team members to uphold these commitments.

    No experience
    Easy apply
  • Salon Domane
    Hairdresser
    Hairdresser
    2 days ago
    Full-time
    Northport

    Master Stylist & Junior Stylist Positions Available A well-established and highly regarded hair salon in Northport, Long Island is looking to welcome a few talented and motivated professionals to our team. Junior Stylists Licensed, eager to learn, and ready to grow a strong and loyal clientele, as a part of our high traffic location. (Junior stylist positions include salary, commission and client gratuity) Master Stylists (Chair Rental & Commission) Experienced professionals seeking a flexible high quality chair rental opportunity or commission based position. (Chair rental rates or commission percentages will be discussed during interview). ABOUT OUR SALON Our salon offers a friendly, professional, and supportive environment in a stylish, high-traffic location. We offer online booking, an active social media presence, and a strong local reputation that continually attracts new clients—keeping our chairs busy and our team thriving. If you’re passionate about styling and ready to take a new step in your career, we’d love to welcome you aboard!

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  • Plumb Works Plumbing & Heating
    Plumbing Mechanic
    Plumbing Mechanic
    3 days ago
    Full-time
    Hauppauge

    We are seeking a Plumbing Installer to join our team! The selected individual will install and repair water supply lines and drainage systems. Responsibilities: • Assemble and install plumbing systems, • Troubleshoot and repair pipe and pipeline systems, • Review blueprints and building codes to determine optimal work procedures, • Maintain and repair septic and commercial sewer systems, • Prepare written work cost estimates for clients, • Adhere to safety policies and procedures, • Previous experience in plumbing, maintenance, or other related field, • Ability to read blueprints and schematics, • Ability to handle physical workload, • Strong troubleshooting and critical thinking skills, • Excellent written and verbal communication skills

    Easy apply
  • Port of Beauty
    Aesthetician
    Aesthetician
    10 days ago
    $20–$22 hourly
    Part-time
    Northport

    Looking for a skilled and passionate esthetician to join our team. The ideal candidate is someone that enjoys performing facials and waxing, connecting with clients, and thrives in a team oriented environment.

    Immediate start!
    Easy apply
  • self employment
    Digital Marketing Assistant
    Digital Marketing Assistant
    13 days ago
    $20–$25 hourly
    Part-time
    Melville

    Join our team as a Digital Marketing Assistant where you'll play a vital role in setting up and optimizing our eBay store. We are seeking an individual with a keen eye for detail and a passion for digital marketing. Your responsibilities will include assisting in the creation and management of product listings, improving online visibility, and supporting sales growth through effective marketing strategies. Ideal candidates should be proactive, possess strong organizational skills, and have a basic understanding of e-commerce platforms.

    Immediate start!
    No experience
    Easy apply
  • True Blue Swimming Pools
    Swimming Pool Tech
    Swimming Pool Tech
    14 days ago
    $18 hourly
    Full-time
    Huntington Station

    Looking for experienced swimming pool techs. Weekly vacuums Openings / Closings Service and Repairs Power Vacuums. Will Train if needed pay based on experience.

    No experience
    Easy apply
  • KAHANI - Punjabi Restaurant & Cocktail Bar
    Busser/barback
    Busser/barback
    20 days ago
    Full-time
    Huntington

    We are seeking an enthusiastic and motivated Busser/Barback to join our high-energy team at Kahani In huntington! This dual role/position will be a critical part of our front-of-house staff, ensuring a clean, organized, and seamless dining and bar experience. If you are a team player with a strong work ethic, a positive attitude, and a passion for hospitality, we want to meet you!

    No experience
    Easy apply
  • The Skin Clinic
    Esthetician or Renter
    Esthetician or Renter
    2 months ago
    Part-time
    Huntington

    Looking for an experienced Esthetician to work in a busy Med Spa. working with Lasers a must eyelash lifts and tints Laser hair Removal Skin Tightenting RF Microneedling Dermaplaning Facials Peels In addition, I am also looking for a renter Sundays and Mondays.

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