340 Best Jobs in Edmonds, WA (April 2025)

We are seeking a motivated and passionate Call Center Agent to join our dynamic team. As a Call Center Agent, you will play a crucial role in providing exceptional customer service and support. Your primary responsibility will be to handle inbound and outbound calls, addressing customer inquiries, resolving issues, and providing information about our products and services. Key Responsibilities: Handle incoming and outgoing customer calls professionally and efficiently. Respond to customer inquiries and provide accurate information regarding products and services. Resolve customer complaints and issues in a timely and effective manner. Document all customer interactions in the system accurately and comprehensively. Follow up with customers to ensure their concerns have been addressed and resolved satisfactorily. Assist with order processing and account management as required. Qualifications & Skills: High school diploma or equivalent; additional education or certifications in customer service is a plus. Proven experience in a call center or customer service role is preferred. Excellent verbal and written communication skills. Strong problem-solving ability and ability to think on your feet. Proficiency in using computer systems and related software applications. Ability to work in a fast-paced environment and manage multiple tasks simultaneously. Compensation and Benefits: Commensurate with experience Health Reimbursement Arrangement (Full-time employees) Dental and Vision Coverage (Full-time employees) 401(k) Retirement Investment Plan with Employer Match Paid Time Off & Holidays (Full-time employees) Section 125 Flexible Spending Account Employee Assistance Program Free Fitness Facility

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