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Latty Wears is seeking a friendly, customer-focused Customer Service Representative to join our remote team. As the first point of contact for our customers, you will assist with inquiries, provide product and order support, resolve concerns, and help create a positive shopping experience that keeps customers coming back. Responsibilities • Respond to customer inquiries via email, live chat, and phone., • Assist customers with product information, sizing, orders, shipping, returns, and exchanges., • Resolve customer concerns professionally and efficiently., • Process customer requests and maintain accurate customer records., • Escalate complex issues to the appropriate department when necessary., • Follow up with customers to ensure complete satisfaction., • Maintain a positive, professional, and customer-first attitude., • Work collaboratively with team members to improve the customer experience. Requirements • Excellent verbal and written communication skills., • Strong problem-solving and organizational abilities., • Basic computer proficiency and the ability to learn new software., • Ability to multitask in a fast-paced environment., • Reliable internet connection and a dedicated remote workspace., • Previous customer service or retail experience is a plus but not required. What We Offer • Competitive pay., • Flexible remote work opportunities., • Paid training and ongoing support., • Career growth and advancement opportunities., • Friendly, supportive, and collaborative team environment., • Performance-based bonuses and incentives. Join Latty Wears and help us create exceptional shopping experiences while building your career with a growing fashion brand.